---
description: ¿Qué es y para qué sirve SMART Service Desk? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ¿Qué es SMART Service Desk? - Reseñas, precios y funciones - Capterra México 2026
---

Breadcrumb: [Inicio](/) > [Sistema help desk](/directory/30008/help-desk/software) > [SMART Service Desk](/software/100670/smart-service-desk-itsm) > [Alternativas a SMART Service Desk](https://www.capterra.mx/alternatives/100670/smart-service-desk-itsm)

# Alternativas a SMART Service Desk

Canonical: https://www.capterra.mx/alternatives/100670/smart-service-desk-itsm

> Explorar las mejores alternativas a SMART Service Desk. Compara las características, las valoraciones y las opiniones para encontrar el software que mejor se adapta a tus necesidades.

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## Las mejores alternativas

1. **JIRA Service Management** — 4.5/5 (763 reviews) — JIRA Service Desk está calificado como el software de ITSM más popular y asequible.
   - [Ver perfil](https://www.capterra.mx/software/138769/jira-service-management)
   - [Comparar con SMART Service Desk](https://www.capterra.mx/compare/100670/138769/smart-service-desk-itsm/vs/jira-service-management)
2. **InvGate Service Management** — 4.6/5 (108 reviews) — Software intuitivo para gestión de servicio. Fomenta la colaboración de los usuarios con automatizaciones e integraciones clave.
   - [Ver perfil](https://www.capterra.mx/software/133392/service-desk)
   - [Comparar con SMART Service Desk](https://www.capterra.mx/compare/100670/133392/smart-service-desk-itsm/vs/service-desk)
3. **Freshservice** — 4.5/5 (685 reviews) — Centro de atención ITSM (administración de servicios de TI, por sus siglas en inglés) online con gestión de incidentes, problemas, cambios, versiones y activos. Cuenta con potentes funciones de ticketing y automatización.
   - [Ver perfil](https://www.capterra.mx/software/132997/freshservice)
   - [Comparar con SMART Service Desk](https://www.capterra.mx/compare/100670/132997/smart-service-desk-itsm/vs/freshservice)
4. **SysAid** — 4.5/5 (511 reviews) — Administra fácilmente todas las actividades de tu mesa de ayuda con una solución informática de eficacia comprobada. Encontrarás todos los elementos esenciales que necesita en un solo panel.
   - [Ver perfil](https://www.capterra.mx/software/107225/sysaid)
   - [Comparar con SMART Service Desk](https://www.capterra.mx/compare/100670/107225/smart-service-desk-itsm/vs/sysaid)
5. **Caspio** — 4.6/5 (249 reviews) — Caspio es una de las principales plataformas sin código a nivel mundial para crear aplicaciones de bases de datos online sin necesidad de escribir código.
   - [Ver perfil](https://www.capterra.mx/software/137206/caspio)
   - [Comparar con SMART Service Desk](https://www.capterra.mx/compare/100670/137206/smart-service-desk-itsm/vs/caspio)
6. **BOSSDesk** — 4.6/5 (139 reviews) — BOSS Solutions Suite es una galardonada solución de ITSM totalmente integrada y disponible para instalación tanto local como en la nube.
   - [Ver perfil](https://www.capterra.mx/software/144825/boss-solutions)
   - [Comparar con SMART Service Desk](https://www.capterra.mx/compare/100670/144825/smart-service-desk-itsm/vs/boss-solutions)
7. **Agiloft** — 4.8/5 (38 reviews) — Ganador del premio "Editor's Choice". Automatiza la generación de contratos, aprobaciones e informes con proveedores y clientes. Con la confianza de más de 3 millones de usuarios.
   - [Ver perfil](https://www.capterra.mx/software/101273/agiloft)
   - [Comparar con SMART Service Desk](https://www.capterra.mx/compare/100670/101273/smart-service-desk-itsm/vs/agiloft)
8. **HappyFox Help Desk** — 4.6/5 (92 reviews) — Un software de procesamiento de solicitudes de servicio de asistencia que te ayuda a eliminar el desorden y administrar tus consultas de asistencia al cliente fácilmente desde múltiples canales.
   - [Ver perfil](https://www.capterra.mx/software/83211/happyfox)
   - [Comparar con SMART Service Desk](https://www.capterra.mx/compare/83211/100670/happyfox/vs/smart-service-desk-itsm)
9. **Deepser** — 4.6/5 (56 reviews) — Deepser es una solución ITSM desarrollada para optimizar la gestión de solicitudes de soporte, procesos organizativos y actividades.
   - [Ver perfil](https://www.capterra.mx/software/178946/deepser)
   - [Comparar con SMART Service Desk](https://www.capterra.mx/compare/100670/178946/smart-service-desk-itsm/vs/deepser)
10. **Zendesk Suite** — 4.4/5 (4072 reviews) — Zendesk permite a las empresas brindar asistencia, escalar con autoservicio y diferenciarse con un compromiso proactivo.
    - [Ver perfil](https://www.capterra.mx/software/164283/zendesk)
    - [Comparar con SMART Service Desk](https://www.capterra.mx/compare/100670/164283/smart-service-desk-itsm/vs/zendesk)
11. **Salesforce Service Cloud** — 4.5/5 (820 reviews) — Service Cloud: Plataforma para atención al cliente con soporte omnicanal, automatización y chatbots. Mejora eficiencia y brinda atención personalizada en todos los canales.
    - [Ver perfil](https://www.capterra.mx/software/136189/salesforce)
    - [Comparar con SMART Service Desk](https://www.capterra.mx/compare/100670/136189/smart-service-desk-itsm/vs/salesforce)
12. **IT Glue** — 4.6/5 (331 reviews) — IT Glue es una plataforma de documentación galardonada que ayuda a los proveedores de TI a reducir drásticamente el tiempo que pierden buscando información.
    - [Ver perfil](https://www.capterra.mx/software/170401/itglue)
    - [Comparar con SMART Service Desk](https://www.capterra.mx/compare/100670/170401/smart-service-desk-itsm/vs/itglue)
13. **ManageEngine ServiceDesk Plus** — 4.4/5 (227 reviews) — El software de mesa de ayuda de asistencia y la herramienta de gestión de activos incluyen base de conocimiento, gestión de SLA, seguimiento de billetes y gestión de inventarios.
    - [Ver perfil](https://www.capterra.mx/software/179501/manageengine-service-desk-plus)
    - [Comparar con SMART Service Desk](https://www.capterra.mx/compare/100670/179501/smart-service-desk-itsm/vs/manageengine-service-desk-plus)
14. **Issuetrak** — 4.6/5 (205 reviews) — Issuetrak te ayuda a gestionar los tickets y las solicitudes desde el inicio hasta la resolución. Flexible, personalizable y fácil de usar. En la nube o in situ.
    - [Ver perfil](https://www.capterra.mx/software/16499/issuetrak)
    - [Comparar con SMART Service Desk](https://www.capterra.mx/compare/16499/100670/issuetrak/vs/smart-service-desk-itsm)
15. **TOPdesk** — 4.4/5 (110 reviews) — Software de gestión de servicios con panel de KPI y alineado con ITIL que ayuda a supervisar la carga de trabajo de cada empleado y asignar tareas de manera eficiente.
    - [Ver perfil](https://www.capterra.mx/software/127562/topdesk)
    - [Comparar con SMART Service Desk](https://www.capterra.mx/compare/100670/127562/smart-service-desk-itsm/vs/topdesk)

## Categorías relacionadas

- [Sistema help desk](https://www.capterra.mx/directory/30008/help-desk/software)
- [Software de ITSM](https://www.capterra.mx/directory/30676/itsm/software)

## Enlaces

- [Ver en Capterra](https://www.capterra.mx/alternatives/100670/smart-service-desk-itsm)
- [Ver el perfil del producto](https://www.capterra.mx/software/100670/smart-service-desk-itsm)

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