---
description: ¿Qué es y para qué sirve BMC Helix ITSM? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ¿Qué es BMC Helix ITSM? - Reseñas, precios y funciones - Capterra México 2026
---

Breadcrumb: [Inicio](/) > [Software de ITSM](/directory/30676/itsm/software) > [BMC Helix ITSM](/software/164195/remedy-it-service-management) > [Alternativas a BMC Helix ITSM](https://www.capterra.mx/alternatives/164195/remedy-it-service-management)

# Alternativas a BMC Helix ITSM

Canonical: https://www.capterra.mx/alternatives/164195/remedy-it-service-management

> Explorar las mejores alternativas a BMC Helix ITSM. Compara las características, las valoraciones y las opiniones para encontrar el software que mejor se adapta a tus necesidades.

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## Las mejores alternativas

1. **InvGate Service Management** — 4.6/5 (108 reviews) — InvGate Service Desk es una solución elegida por las organizaciones que buscan una avanzada solución de ITSM (administración de servicios de TI, por sus siglas en inglés) con un menor TCO (coste total de propiedad, por sus siglas en inglés).
   - [Ver perfil](https://www.capterra.mx/software/133392/service-desk)
   - [Comparar con BMC Helix ITSM](https://www.capterra.mx/compare/133392/164195/service-desk/vs/remedy-it-service-management)
2. **Freshservice** — 4.5/5 (719 reviews) — Moderniza la asistencia con Freshservice, una plataforma de ITSM nativa de IA que desvía tickets, acelera las resoluciones y simplifica la TI.
   - [Ver perfil](https://www.capterra.mx/software/132997/freshservice)
   - [Comparar con BMC Helix ITSM](https://www.capterra.mx/compare/132997/164195/freshservice/vs/remedy-it-service-management)
3. **Zendesk Suite** — 4.4/5 (4079 reviews) — Zendesk Support es una valorada solución de ITSM basada en la nube y creada a partir del concepto CMDB.
   - [Ver perfil](https://www.capterra.mx/software/164283/zendesk)
   - [Comparar con BMC Helix ITSM](https://www.capterra.mx/compare/164195/164283/remedy-it-service-management/vs/zendesk)
4. **Freshdesk** — 4.5/5 (3432 reviews) — Freshdesk es una solución moderna de atención al cliente impulsada por IA con capacidades empresariales sin complejidades empresariales.
   - [Ver perfil](https://www.capterra.mx/software/124981/freshdesk)
   - [Comparar con BMC Helix ITSM](https://www.capterra.mx/compare/124981/164195/freshdesk/vs/remedy-it-service-management)
5. **SysAid** — 4.5/5 (519 reviews) — Administra fácilmente todas las actividades ITSM con una solución informática de eficacia comprobada. Encontrarás todos los elementos esenciales que necesita en un solo panel.
   - [Ver perfil](https://www.capterra.mx/software/107225/sysaid)
   - [Comparar con BMC Helix ITSM](https://www.capterra.mx/compare/107225/164195/sysaid/vs/remedy-it-service-management)
6. **LiveAgent** — 4.7/5 (1782 reviews) — Una buena atención al cliente comienza con un mejor software para el centro de ayuda. Gana más clientes al brindar una excelente atención al cliente con LiveAgent.
   - [Ver perfil](https://www.capterra.mx/software/102188/liveagent)
   - [Comparar con BMC Helix ITSM](https://www.capterra.mx/compare/102188/164195/liveagent/vs/remedy-it-service-management)
7. **JIRA Service Management** — 4.5/5 (770 reviews) — JIRA Service Desk está calificado como el software de ITSM más popular y asequible.
   - [Ver perfil](https://www.capterra.mx/software/138769/jira-service-management)
   - [Comparar con BMC Helix ITSM](https://www.capterra.mx/compare/138769/164195/jira-service-management/vs/remedy-it-service-management)
8. **ManageEngine ServiceDesk Plus** — 4.4/5 (231 reviews) — Libera la eficiencia, las experiencias excepcionales y el ROI líder del sector de tus procesos de ITSM.
   - [Ver perfil](https://www.capterra.mx/software/179501/manageengine-service-desk-plus)
   - [Comparar con BMC Helix ITSM](https://www.capterra.mx/compare/164195/179501/remedy-it-service-management/vs/manageengine-service-desk-plus)
9. **Zoho Desk** — 4.5/5 (2212 reviews) — Pon la atención al cliente en el corazón de tu empresa. Haz que los clientes estén más satisfechos, los agentes más capacitados y tu negocio más saludable.
   - [Ver perfil](https://www.capterra.mx/software/169505/zoho-desk)
   - [Comparar con BMC Helix ITSM](https://www.capterra.mx/compare/164195/169505/remedy-it-service-management/vs/zoho-desk)
10. **OTRS** — 4.4/5 (96 reviews) — Suite de gestión de servicios totalmente administrada que incluye tickets, automatización de flujos de trabajo y notificaciones para ITSM, atención al cliente y seguridad.
    - [Ver perfil](https://www.capterra.mx/software/127284/otrs)
    - [Comparar con BMC Helix ITSM](https://www.capterra.mx/compare/127284/164195/otrs/vs/remedy-it-service-management)
11. **Issuetrak** — 4.6/5 (205 reviews) — Issuetrak te ayuda a gestionar los tickets y las solicitudes desde el inicio hasta la resolución. Flexible, personalizable y fácil de usar. En la nube o in situ.
    - [Ver perfil](https://www.capterra.mx/software/16499/issuetrak)
    - [Comparar con BMC Helix ITSM](https://www.capterra.mx/compare/16499/164195/issuetrak/vs/remedy-it-service-management)
12. **Pulseway** — 4.7/5 (310 reviews) — Pulseway es un galardonado software de ITSM creado para la gestión y entrega eficientes de servicios de TI desde el dispositivo que tengas más cerca.
    - [Ver perfil](https://www.capterra.mx/software/141792/pulseway)
    - [Comparar con BMC Helix ITSM](https://www.capterra.mx/compare/141792/164195/pulseway/vs/remedy-it-service-management)
13. **TOPdesk** — 4.4/5 (111 reviews) — Software de gestión de servicios con panel de KPI y alineado con ITIL que ayuda a supervisar la carga de trabajo de cada empleado y asignar tareas de manera eficiente.
    - [Ver perfil](https://www.capterra.mx/software/127562/topdesk)
    - [Comparar con BMC Helix ITSM](https://www.capterra.mx/compare/127562/164195/topdesk/vs/remedy-it-service-management)
14. **Zoho CRM** — 4.3/5 (6974 reviews) — Zoho CRM otorga a las organizaciones una solución completa de gestión del ciclo de vida de las relaciones con los clientes.
    - [Ver perfil](https://www.capterra.mx/software/155928/zoho-crm)
    - [Comparar con BMC Helix ITSM](https://www.capterra.mx/compare/155928/164195/zoho-crm/vs/remedy-it-service-management)
15. **Salesforce Service Cloud** — 4.5/5 (824 reviews) — Service Cloud: Plataforma para atención al cliente con soporte omnicanal, automatización y chatbots. Mejora eficiencia y brinda atención personalizada en todos los canales.
    - [Ver perfil](https://www.capterra.mx/software/136189/salesforce)
    - [Comparar con BMC Helix ITSM](https://www.capterra.mx/compare/136189/164195/salesforce/vs/remedy-it-service-management)

## Categorías relacionadas

- [Software de ITSM](https://www.capterra.mx/directory/30676/itsm/software)
- [Software para servicios informáticos](https://www.capterra.mx/directory/30672/it-service/software)
- [Software de gestión de activos informáticos](https://www.capterra.mx/directory/30077/it-asset-management/software)
- [Software para Sistemas de venta de entradas informáticos](https://www.capterra.mx/directory/32623/it-ticketing-systems-software/software)

## Enlaces

- [Ver en Capterra](https://www.capterra.mx/alternatives/164195/remedy-it-service-management)
- [Ver el perfil del producto](https://www.capterra.mx/software/164195/remedy-it-service-management)

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