---
description: ¿Qué es y para qué sirve HelpShelf? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ¿Qué es HelpShelf? - Reseñas, precios y funciones - Capterra México 2026
---

Breadcrumb: [Inicio](/) > [Software para servicio al cliente](/directory/22/customer-service/software) > [HelpShelf](/software/182929/helpshelf) > [Alternativas a HelpShelf](https://www.capterra.mx/alternatives/182929/helpshelf)

# Alternativas a HelpShelf

Canonical: https://www.capterra.mx/alternatives/182929/helpshelf

> Explorar las mejores alternativas a HelpShelf. Compara las características, las valoraciones y las opiniones para encontrar el software que mejor se adapta a tus necesidades.

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## Las mejores alternativas

1. **Freshdesk** — 4.5/5 (3487 reviews) — Freshdesk es un software de servicio al cliente fácil de usar que ayuda a más de 60 000 empresas en todo el mundo a crear muy buenas experiencias para los clientes.
   - [Ver perfil](https://www.capterra.mx/software/124981/freshdesk)
   - [Comparar con HelpShelf](https://www.capterra.mx/compare/124981/182929/freshdesk/vs/helpshelf)
2. **Slack** — 4.7/5 (24221 reviews) — Slack reúne todas tus comunicaciones en un solo lugar. Es mensajería, archivo y búsqueda en tiempo real para equipos modernos.
   - [Ver perfil](https://www.capterra.mx/software/135003/slack)
   - [Comparar con HelpShelf](https://www.capterra.mx/compare/135003/182929/slack/vs/helpshelf)
3. **Freshservice** — 4.6/5 (803 reviews) — Centro de atención ITSM (administración de servicios de TI, por sus siglas en inglés) online con gestión de incidentes, problemas, cambios, versiones y activos. Cuenta con potentes funciones de ticketing y automatización.
   - [Ver perfil](https://www.capterra.mx/software/132997/freshservice)
   - [Comparar con HelpShelf](https://www.capterra.mx/compare/132997/182929/freshservice/vs/helpshelf)
4. **LiveAgent** — 4.7/5 (1789 reviews) — Una buena atención al cliente comienza con un mejor software para el centro de ayuda. Gana más clientes al brindar una excelente atención al cliente con LiveAgent.
   - [Ver perfil](https://www.capterra.mx/software/102188/liveagent)
   - [Comparar con HelpShelf](https://www.capterra.mx/compare/102188/182929/liveagent/vs/helpshelf)
5. **Birdeye** — 4.7/5 (707 reviews) — BirdEye ayuda a las empresas a recopilar comentarios de los clientes y a aprovecharlos para el crecimiento en un panel de control todo en uno y fácil de usar.
   - [Ver perfil](https://www.capterra.mx/software/152997/birdeye)
   - [Comparar con HelpShelf](https://www.capterra.mx/compare/152997/182929/birdeye/vs/helpshelf)
6. **JIRA Service Management** — 4.5/5 (779 reviews) — JIRA Service Desk está calificado como el software de ITSM más popular y asequible.
   - [Ver perfil](https://www.capterra.mx/software/138769/jira-service-management)
   - [Comparar con HelpShelf](https://www.capterra.mx/compare/138769/182929/jira-service-management/vs/helpshelf)
7. **EngageBay CRM** — 4.6/5 (912 reviews) — EngageBay es un software de marketing todo en uno sencillo y asequible para adquirir, atraer, consolidar y cerrar clientes potenciales.
   - [Ver perfil](https://www.capterra.mx/software/178819/engagebay-marketing)
   - [Comparar con HelpShelf](https://www.capterra.mx/compare/178819/182929/engagebay-marketing/vs/helpshelf)
8. **Wix** — 4.4/5 (10795 reviews) — Crea, gestiona y expande tu presencia online para tu negocio, blog, tienda online y mucho más con la intuitiva plataforma de creación de páginas web de Wix.
   - [Ver perfil](https://www.capterra.mx/software/169007/wix)
   - [Comparar con HelpShelf](https://www.capterra.mx/compare/169007/182929/wix/vs/helpshelf)
9. **HelpDesk** — 4.6/5 (183 reviews) — HelpDesk es un sistema de tickets online diseñado para simplificar el trabajo de los equipos. Presta una excelente asistencia al cliente. Sin esfuerzo.
   - [Ver perfil](https://www.capterra.mx/software/185973/helpdesk)
   - [Comparar con HelpShelf](https://www.capterra.mx/compare/182929/185973/helpshelf/vs/helpdesk)
10. **LiveChat** — 4.6/5 (1728 reviews) — 24 000 negocios utilizan Premium Live Chat y Help Desk Software. ¡Prueba LiveChat y convierte a los equipos en rockstars de atención al cliente\!
    - [Ver perfil](https://www.capterra.mx/software/62194/livechat)
    - [Comparar con HelpShelf](https://www.capterra.mx/compare/62194/182929/livechat/vs/helpshelf)
11. **SysAid** — 4.5/5 (523 reviews) — Administra fácilmente todas las actividades de tu mesa de ayuda con una solución informática de eficacia comprobada. Encontrarás todos los elementos esenciales que necesita en un solo panel.
    - [Ver perfil](https://www.capterra.mx/software/107225/sysaid)
    - [Comparar con HelpShelf](https://www.capterra.mx/compare/107225/182929/sysaid/vs/helpshelf)
12. **Aircall** — 4.2/5 (466 reviews) — Aircall es el sistema telefónico basado en la nube más intuitivo que existe. Experimenta una configuración fácil, sin hardware, y decenas de integraciones con CRM.
    - [Ver perfil](https://www.capterra.mx/software/144486/aircall)
    - [Comparar con HelpShelf](https://www.capterra.mx/compare/144486/182929/aircall/vs/helpshelf)
13. **Freshchat** — 4.2/5 (174 reviews) — Freshchat es un moderno software de mensajería dirigido a equipos de ventas y participación del cliente para hablar con clientes y clientes potenciales en múltiples canales.
    - [Ver perfil](https://www.capterra.mx/software/158117/freshchat)
    - [Comparar con HelpShelf](https://www.capterra.mx/compare/158117/182929/freshchat/vs/helpshelf)
14. **ScreenConnect** — 4.7/5 (1903 reviews) — ConnectWise Control brinda la capacidad de ver y controlar dispositivos desde cualquier lugar donde haya una conexión a internet.
    - [Ver perfil](https://www.capterra.mx/software/147830/ScreenConnect)
    - [Comparar con HelpShelf](https://www.capterra.mx/compare/147830/182929/ScreenConnect/vs/helpshelf)
15. **Lucky Orange** — 4.7/5 (268 reviews) — Observa cómo utilizan realmente tu sitio los visitantes mediante mapas térmicos dinámicos, grabaciones de visitantes, analíticas de formularios, chat en directo, sondeos y más.
    - [Ver perfil](https://www.capterra.mx/software/150695/lucky-orange)
    - [Comparar con HelpShelf](https://www.capterra.mx/compare/150695/182929/lucky-orange/vs/helpshelf)

## Categorías relacionadas

- [Software para servicio al cliente](https://www.capterra.mx/directory/22/customer-service/software)

## Enlaces

- [Ver en Capterra](https://www.capterra.mx/alternatives/182929/helpshelf)
- [Ver el perfil del producto](https://www.capterra.mx/software/182929/helpshelf)

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