Software para atención al cliente

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TeamSupport

TeamSupport

Por TeamSupport

(646 reseñas)
TeamSupport is the only help desk software built for business to business. Simple pricing tiers include all the features you need in B2B: a robust customer database, omnichannel support, task management, SLA management, reporting & metrics, fully customizable, and more. It's not just a ticket system - it's a complete help desk suite that simplifies communication to provide exceptional customer service. TeamSupport scales with you and helps get the focus back on your customers where it belongs. Descubre más sobre TeamSupport Help Desk software built for business to business customer support. Reduce costs and improve customer satisfaction at the same time. Descubre más sobre TeamSupport
Heymarket

Heymarket

Por Heymarket

(36 reseñas)
Heymarket is business messaging for customer support and operations teams. Customers never have to install an app and receive normal SMS and Facebook messages. Shared inboxes allow a team to read and reply to messages from their computer and mobile apps. Keep agents productive with assignments, reminders, private comments, and templates. Managers can track progress with reports, integrations (Zendesk, Zapier, Slack, Facebook, and more), custom fields, and an API. Setup in just 5 minutes. Descubre más sobre Heymarket Business SMS for support, operation, & sales. Contacts never have to install an app, your team gets shared inboxes for messaging. Descubre más sobre Heymarket
Salesforce

Salesforce

Por Salesforce Service Cloud

(279 reseñas)
With help desk applications from Salesforce, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global help desk software that runs in the cloud, 24x7. With Salesforce help desk solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles. Descubre más sobre Salesforce With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective Descubre más sobre Salesforce
Freshdesk

Freshdesk

Por Freshworks

(1114 reseñas)
Freshdesk es una solución de centro de asistencia que ofrece todo lo que necesitas para brindar una atención excepcional al cliente. Gestiona todas las conversaciones con tus clientes en un solo lugar, sin importar cuál sea la fuente, ya sea correo electrónico, teléfono o redes sociales, para que puedas ofrecer asistencia personal y rápida. Freshdesk es fácil de usar, por lo que puedes concentrarte en lo más importante: apoyar a tus clientes. Con funciones tales como el mejor sistema de tickets y automatizaciones inteligentes, hacer felices a los clientes nunca ha sido tan fácil. Descubre más sobre Freshdesk Software de atención al cliente basado en la web apreciado por más de 100 000 empresas en todo el mundo. Descubre más sobre Freshdesk
Giva

Giva

Por Giva

(21 reseñas)
Our Guarantee: Use Giva for 60 days and if you don't experience all these benefits, we will refund your money. Benefits: +Reduce case/call volume. +Reduce initial call time and increased resolution rates on the first call. +Increase customer satisfaction. Descubre más sobre Giva The Apple MAC of customer service. Descubre más sobre Giva
SysAid

SysAid

Por SysAid Technologies

(99 reseñas)
Mejora drásticamente el servicio al cliente con una solución probada de atención al cliente de TI que te brinda herramientas vitales para ayudar a los clientes y tener éxito. SysAid se puede implementar rápidamente y los agentes de soporte pueden formarse en solo un día. Este sistema de emisión de tickets fácil de usar facilita más de 82 millones de tickets al año, lo que ayuda a que las interacciones con los clientes sean oportunas, efectivas y fáciles. SysAid te brinda la flexibilidad que necesitas para configurar flujos de trabajo que mejorarán rápidamente las capacidades de tus equipos de soporte al cliente. Descubre más sobre SysAid Ofrecido en la nube y de forma local, SysAid combina todos los elementos esenciales para que puedas destacar en todas sus actividades de atención al cliente. Descubre más sobre SysAid
Teckst

Teckst

Por Teckst

(29 reseñas)
Teckst empowers enterprises with 15 agents or more to build one-on-one relationships with their customers by facilitating real-time human-to-human messaging. We text-enable your current phone numbers and pull SMS and chat messages directly into your CRM, where agents can respond quickly and efficiently. The Teckst platform integrates seamlessly with Zendesk, Salesforce, Oracle, SAP, FreshDesk, SugarCRM, and more, with a dashboard that puts analytics and controls at the fingertips of management. Descubre más sobre Teckst Teckst empowers enterprises to build one-on-one relationships with their customers by facilitating real-time human-to-human messaging. Descubre más sobre Teckst
Zoho Desk

Zoho Desk

Por Zoho Desk

(1507 reseñas)
Descubre más sobre Zoho Desk Pon la atención al cliente en el corazón de tu empresa. Los agentes se vuelven más productivos, los gerentes se vuelven más impactantes y los clientes adquieren más poder. Descubre más sobre Zoho Desk
Supportbench

Supportbench

Por Supportbench Services

(11 reseñas)
Supportbench helps you manage your customers in a way that makes sense to you. Supportbench is a multi-channel support platform that is as easy to use as email, as powerful as an enterprise crm, as simple to use as a ticketing system, and affordable. With data from all channels in one place, you are able to track and measure whats important to make better business decisions. Supportbench offers companies the freedom to tailor their support system to the way they want to work. Descubre más sobre Supportbench Supportbench is a multichannel support platform that allows companies to seamlessly communicate, track, and measure performance. Descubre más sobre Supportbench
Omni-Channel Self-Service

Omni-Channel Self-Service

Por Verascape

(0 reseñas)
Verascape offers a suite of cloud-based IVR and Chatbot self-service solutions across all customer communication channels including phone, automated chat, SMS, Facebook Messenger, smart speakers, and other emerging channels. Our self-service solutions are diverse and include Customer Service, Payments, Intelligent Call Routing, Order Processing, Virtual Digital Assistant, and Outbound Notifications. We offer the highest success rates, pay-for-performance pricing, and no upfront set-up fees. Descubre más sobre Omni-Channel Self-Service Cloud-based, omni-channel self-service solutions powered by AI, Real-Time Data, NLP, Machine Learning, and Advanced Analytics Descubre más sobre Omni-Channel Self-Service
ManageEngine SupportCenter Plus
SupportCenter Plus es un software de asistencia preparado para ITIL y basado en la web, diseñado para organizaciones de TI que ofrecen asistencia de TI a sus clientes. Funciona como una plataforma común para la gestión de toda la atención al cliente. Los usuarios pueden realizar el seguimiento, gestionar y resolver los tickets del servicio de asistencia fácilmente, ofreciendo así una asistencia al cliente rápida que lleva la satisfacción del cliente a un nivel completamente nuevo. Descubre más sobre ManageEngine SupportCenter Plus Dale a tu mesa de ayuda un cambio de imagen potente y visual. Prueba SupportCenter Plus. Da el primer paso hacia una asistencia al cliente de primer nivel. Descubre más sobre ManageEngine SupportCenter Plus
CustomerWise

CustomerWise

Por TechExcel

(3 reseñas)
TechExcel CustomerWise is an integrated CRM software application for managing customer relationships throughout the entire customer lifecycle, covering support, sales, marketing and asset management. Descubre más sobre CustomerWise CustomerWise is a support-focused but complete CRM solution covering support, sales, marketing and asset management. Descubre más sobre CustomerWise
Cayzu

Cayzu

Por Cayzu

(31 reseñas)
Cayzu is the #1 INTERNAL HELPDESK FOR 10-50 AGENTS. Wow your customers with world-class support. Features include multi-channel support, ticket management, Facebook & Twitter integration, mobile apps, real-time reporting, instant notifications and ability to manage multiple brands from a single portal. Forget complicated and expensive licensing and take control of your support with the MOST AFFORDABLE HELPDESK FOR 10-50 AGENTS. Descubre más sobre Cayzu Cayzu is the #1 solution for INTERNAL HELPDESKS WITH 10-50 AGENTS providing world-class support at the lowest price. Descubre más sobre Cayzu
Dixa

Dixa

Por Dixa

(7 reseñas)
Dixa es una plataforma de atención personal al cliente basada en la nube para conversaciones en tiempo real. Diseñado pensando en la simplicidad y la facilidad de uso, Dixa permite a los equipos que atienden a los clientes brindar asistencia personal instantánea a través del teléfono, el correo electrónico, y el chat desde una pantalla. Obtén estadísticas de rendimiento en tiempo real para pantallas de pared, enrutamiento inteligente en todos los canales, automatizaciones, devolución de llamadas y mucho más. Realiza la visita en el sitio web, haz una prueba de forma gratuita o programa una demostración para ver cómo Dixa puede mejorar tu experiencia con clientes y agentes. Descubre más sobre Dixa Dixa es una plataforma de atención al cliente multicanal basada en la nube que te permite brindar asistencia personal a través de voz, correo electrónico y chat. Descubre más sobre Dixa
bpm'online service

bpm'online service

Por bpm'online

(75 reseñas)
El servicio en línea de Bpm ofrece procesos listos para usar basados en las mejores prácticas del sector para organizaciones medianas y grandes. Administra las solicitudes de los clientes y automatiza las operaciones de servicio al seguir procesos predefinidos para la excelencia en atención al cliente. Bpmonline fue reconocido en el Magic Quadrant de Gartner de Centro de CRM de participación del cliente de 2016 y se encuentra en cinco categorías de la Guía de proveedores de CRM de Gartner de 2016 (SFA, Gestión de relaciones con los socios, Ventas internas y Software de atención al cliente). Descubre más sobre bpm'online service Plataforma de gestión de servicios inteligente para acelerar la entrega de servicios y la satisfacción del cliente Descubre más sobre bpm'online service
LiveAgent

LiveAgent

Por QualityUnit

(528 reseñas)
LiveAgent es el software de atención al cliente más reseñado y clasificado como número 1. Empresas como BMW, Yamaha, Huawei, Orange o Forbesfone utilizan LiveAgent para ofrecer al cliente resultados asombrosos, a 150 millones de usuarios finales en todo el mundo. Únete a ellos y obtén una ventaja competitiva. Comienza con una prueba gratis de 14 días, sin necesidad de tarjeta de crédito, sin contratos. LiveAgent es un software multicanal de centro de ayuda con abundantes características, más de 170, incluidas chat en vivo, soporte telefónico, integraciones con redes sociales, portal de la ayuda y API. Descubre más sobre LiveAgent LiveAgent ayuda a las empresas a prosperar en el servicio de atención al cliente. Una buena atención al cliente comienza con un mejor software de atención al cliente. Descubre más sobre LiveAgent
Help Scout

Help Scout

Por Help Scout

(128 reseñas)
Help Scout scales like any other customer support software, but the customer experience is personalized like a normal email. Help Scout is ideal for companies of all sizes, and specifically companies with 11+ users. Help Scout's clutter-free features are designed to keep teams, small and large, on the same page. With best in-class-reporting, an integrated knowledge base, tons of integrations, and a robust API, Help Scout lets your team focus on what really matters: your customers. Descubre más sobre Help Scout Help Scout is a web-based help desk designed for a great customer experience. Descubre más sobre Help Scout
Avochato

Avochato

Por Avochato

(30 reseñas)
Avochato is the all-in-one text messaging solution for marketers. Avochato makes it easy to send bulk messages to your contacts and turn those broadcasts into one-on-one conversations. Drive online and in-store traffic, make update announcements, and even gather more online reviews for your business. Avochato integrates with services including Slack, Office 365, Salesforce, and Desk.com. It also integrates with Google AdWords, enabling prospects to text you from a Google Ad. Descubre más sobre Avochato Avochato is a text messaging solution for sales, marketing, and support teams. Integrates with Slack, Desk.com, Salesforce, and Office. Descubre más sobre Avochato
LiveHelpNow Suite

LiveHelpNow Suite

Por LiveHelpNow

(65 reseñas)
Leader and innovator in Help Desk Space. #1 Live Chat Software 8 years in a row by Business.com. LiveHelpNow is a customer messaging and engagement platform with a huge variety of features: Live Chat with SMS Text integration, Support Ticket Email Management, Knowledge Base, Call management and Facebook messenger integration connecting your company with customers in real time. Descubre más sobre LiveHelpNow Suite Omnichannel customer engagement platform: Live Chat, SMS Text integration, Support Ticket Management, Knowledge Base, Facebook and more Descubre más sobre LiveHelpNow Suite
Issuetrak

Issuetrak

Por Issuetrak

(152 reseñas)
Customers easily voice their concerns by email, mobile device, or web portal. Business Rules to route issues to the right team quickly and automatically. Contact your customers with notifications about updates and resolutions. Get issues to team members in multiple departments when necessary. Use templates to submit common issues and create a self-service knowledge base for future concerns. Keep management happy with automatically generated reports delivered via email. Respond. Resolve. Report. Descubre más sobre Issuetrak Get issues to team members in multiple departments across all devices automatically and easily. Respond. Resolve. Report. Demo today! Descubre más sobre Issuetrak
NICE inContact Telephony Software

NICE inContact Telephony Software

Por NICE inContact

(96 reseñas)
NICE inContact is the cloud contact center software leader with the worlds #1 cloud customer experience platform. NICE inContact CXone combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContacts solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. Descubre más sobre NICE inContact Telephony Software Customer call center software with voice response system, skills-based routing, speech recognition, inbound/outbound and call blending. Descubre más sobre NICE inContact Telephony Software
Solarwinds Take Control

Solarwinds Take Control

Por SolarWinds MSP

(6 reseñas)
MSP Anywhere es un software de control remoto basado en la web para empresas de servicios de TI que necesitan resolver problemas de clientes de forma remota y rápida. Ofrece chat bidireccional en vivo, tiempo promedio de conexión de 5 segundos, sesiones remotas receptivas y excelentes herramientas de soporte remoto como el visor de eventos de Windows y la línea de comando. MSP Anywhere es 100 % basado en la nube y es fácil de probar, comprar y usar. Descubre más sobre Solarwinds Take Control MSP Anywhere es un software de control remoto rápido y confiable que te ayuda a brindar un excelente soporte remoto a tus clientes de servicios de TI. Descubre más sobre Solarwinds Take Control
InGenius Connector Enterprise
InGenius easily adapts to the unique needs of customer service desks and contact centers with advanced computer telephony integration (CTI). InGenius connects phone systems into leading CRMs with maximum flexibility, for world-class customer experiences. Backed by reliable expertise and superior customer care, InGenius helps customer service teams increase productivity and customer satisfaction with features like screen pop, automated call logging, CRM screen transfer and enhanced call reports. Descubre más sobre InGenius Connector Enterprise InGenius connects telephone systems into leading CRMs for productive customer service teams and world-class customer experiences. Descubre más sobre InGenius Connector Enterprise
Mize Customer Central
Disconnected processes and data silos frustrate customers resulting in lower customer satisfaction and higher churn. Mize Customer Central enables companies to orchestrate service interactions enhancing the customer experience. Customer Central integrates all the service transactions, resources, workflows, and data to simplify and unify the service processes. Service teams gain actionable insights to drive service performance, customer retention, and customer lifetime value. Descubre más sobre Mize Customer Central Mize Customer Central streamlines and orchestrates customer service processes to improve retention and grow aftermarket revenues. Descubre más sobre Mize Customer Central
MyTalk

MyTalk

Por MyTalk

(3 reseñas)
MyTalk es una plataforma integral de gestión comunitaria que permite a las empresas construir su propia comunidad para desarrollar el servicio al cliente, generar ingresos y mejorar la experiencia del cliente y la satisfacción a la vez que se reducen los costes de soporte. Crear una comunidad puede mejorar tu atención al cliente. Resolver un problema del cliente es solo la mitad de la batalla. Brindarles una plataforma para interactuar con otros clientes y proporcionarles comentarios creará una relación duradera que transformará tu negocio. Descubre más sobre MyTalk Solución SaaS que ayuda a construir una comunidad para crear una relación, confianza y apoyo con tus clientes. Descubre más sobre MyTalk
Front App

Front App

Por Front

(84 reseñas)
Mejor que un centro de ayuda, Front es una bandeja de entrada colaborativa para toda la comunicación con los clientes: correo electrónico, chat, redes sociales y SMS entre otros. Con los correos electrónicos dirigidos a soporte o información en las bandejas de entrada compartidas, los equipos pueden colaborar para brindar una mejor experiencia. Mantente al tanto de los mensajes, desbloquea las estadísticas con métricas y automatiza los flujos de trabajo para responder tres veces más rápido. Cisco Meraki, Y Combinator y otros 3500 equipos confían en Front para poner a los clientes en primer lugar. Descubre más sobre Front App Trata a tus clientes como personas, no como tickets. Proporciona asistencia personalizada sin importar el canal. Descubre más sobre Front App
HelpOnClick Live Chat

HelpOnClick Live Chat

Por HelpOnClick

(3 reseñas)
HelpOnClick team does its best to create the software that helps merchants easily talk to their website visitors. Simple and intuitive live chat and help desk allow customers to concentrate on the main points - increasing sales and improving customer support. The HelpOnClick Live Chat software includes the following main features: Real-time traffic monitoring Virtual chat agent Customizable icons and texts Integration with Facebook Integration with major CRM, CMS, Help Desk systems Descubre más sobre HelpOnClick Live Chat Set up live chat on your website in just 5 minutes. Talk to your website visitors from your PC, tablet or mobile phone. Increase sales! Descubre más sobre HelpOnClick Live Chat
inSided

inSided

Por inSided

(6 reseñas)
The inSided platform for commerce and customer service enables your customers and prospects to ask questions and get advice. Use cases include customer service, where customers get quality service at low cost, and ecommerce, where user generated content drives traffic and conversion. Descubre más sobre inSided inSided offers a platform for commerce and customer service, where customers and prospects get advice from other customers. Descubre más sobre inSided
Vision Helpdesk

Vision Helpdesk

Por Vision Helpdesk

(27 reseñas)
Vision Helpdesk ofrece herramientas de software para atención al cliente: 1) Software de servicio de asistencia (servicio de asistencia multicanal). 2) Servicio de asistencia satélite (servicio de asistencia multimarca). 3) Centro de atención (servicio de asistencia ITIL/ITSM de PINKVerify). Vision Helpdesk es un servicio de asistencia de asistencia al cliente INTEGRAL que te permite administrar diversos canales, como CORREO ELECTRÓNICO, FORMULARIOS WEB, TWITTER, FACEBOOK, LLAMADAS, todo desde un solo lugar. Más de 8000 empresas de todo el mundo confían en Vision Helpdesk. Descubre más sobre Vision Helpdesk Vision Helpdesk ofrece asistencia técnica, mesa de ayuda por satélite o multicompañía y herramientas de software de centro de atención con metodología de Biblioteca de Infraestructuras de TI (ITIL) para empresas de todos los tamaños. Descubre más sobre Vision Helpdesk
C2 ATOM

C2 ATOM

Por C2 Enterprise

(11 reseñas)
C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. Its also an ITIL-ready and codeless service desk built for reaching your ultimate automation potential and operating best-in-class ticketing. Descubre más sobre C2 ATOM Powerful web-based IT service management software helping your organization modernize ITSM to provide extraordinary service delivery. Descubre más sobre C2 ATOM
LiveChat

LiveChat

Por LiveChat Software

(466 reseñas)
Premium Live Chat y Help Desk Software para negocios. LiveChat convierte a los equipos de asistencia en rockstars de atención al cliente. Los clientes aman obtener las respuestas a sus preguntas en cuestión de segundos. ¡Gana los corazones de los clientes con una increíble atención al cliente con LiveChat, únete a más de 24 000 empresas de más de 150 países y prueba LiveChat ahora mismo! Descubre más sobre LiveChat 24 000 negocios utilizan Premium Live Chat y Help Desk Software. ¡Prueba LiveChat y convierte a los equipos en rockstars de atención al cliente! Descubre más sobre LiveChat
QuestDesk Solutions

QuestDesk Solutions

Por QuestDesk Solutions

(11 reseñas)
Our solutions is the most customizable customer service system on the market. Our platform makes it quick to setup and easy to use. Manage your customer information including the products/services purchased, contracts they are entitled to, their organizational hierarchy and so on. Descubre más sobre QuestDesk Solutions An enterprise-level customer service and support solution designed for organizations of all sizes. Descubre más sobre QuestDesk Solutions
Five9

Five9

Por Five9

(294 reseñas)
Create personalized customer service experiences over the phone, web, chat, and more with the power of Practical AI. Use customer intent data and intelligent routing to get your customers to the right agent. Give your agents next step guidance before they answer the phone. Provide intuitive self-service options with real-time natural language processing. Automatically sync interactions to your CRM, and monitor and report on performance in real-time. See why 2000+ customers trust Five9. Descubre más sobre Five9 Cloud Customer Service with Practical AI - Inbound, Outbound, ACD, IVR, CTI, Chat, Email, Social, Call Recording, and CRM Integration. Descubre más sobre Five9
Agiloft

Agiloft

Por Agiloft

(26 reseñas)
Agiloft CRM provides the fastest time to value because it slashes the time to configure the solution to your requirements. We can customize it for you live during the demo - so you get a trial system that you can actually use and a fast, affordable deployment. Agiloft addresses even the most sophisticated requirements in record time and provides integrated modules for reseller management, contract management and customer support. Start today with a free custom demo. Descubre más sobre Agiloft Agile enterprise CRM with customer support and contract management. Workflows and reports manage customers, resellers and sales teams. Descubre más sobre Agiloft
FluentStream

FluentStream

Por FluentStream Technologies

(30 reseñas)
With plans starting at just $20/per user per month, FluentStream provides a fully-featured business communication platform. Unlimted calling to US and Canada and over 110 features. FluentStream offers dynamic cloud-based technology for all businesses and works to bring every single one the best performance. Descubre más sobre FluentStream FluentCloud is a cloud based business phone system that focuses on being more affordable for your business, improving reliability. Descubre más sobre FluentStream
InTheChat

InTheChat

Por InTheChat

(1 reseña)
ITC's digital customer engagement platform combines support for web chat with all other digital channels, consolidating them into one interface. Allow customers to connect with you on their channel of choice. CRM Integration and complete transaction history gives agents a 360-degree view of your customers, and features like pre-formatted responses, Skills-Based Routing, and integration with WFM make it easy to provide superior digital customer service. Descubre más sobre InTheChat ITC is a digital customer engagement platform with that consolidates live chat and all digital channels into one interface. Descubre más sobre InTheChat
ConnectWise Control

ConnectWise Control

Por ConnectWise

(934 reseñas)
ConnectWise Control (formerly ScreenConnect) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet connection. As a technician, regardless if you primarily support your customers personal computers or a huge enterprise infrastructure, the ability to quickly and effectively resolve problems allows you to save time and improve customer satisfaction. Descubre más sobre ConnectWise Control ConnectWise Control provides the ability to view and control devices from anywhere there is an Internet connection. Descubre más sobre ConnectWise Control
Tracker

Tracker

Por PhaseWare

(64 reseñas)
PhaseWare Tracker ofrece una solución completa, configurable y de asistencia técnica diseñada para optimizar los procesos de flujo de trabajo comunes, al mismo tiempo que proporciona visibilidad adicional a través del portal de autoservicio. Al centrarse funcionalmente en la emisión de tickets básicos, Tracker proporciona una solución de mesa de ayuda altamente efectiva sin agregar la complejidad y la sobrecarga de la administración de activos. El resultado es una solución ágil y rentable para las operaciones de la mesa de ayuda. Descubre más sobre Tracker Solución de software de mesa de ayuda potente, asequible y completamente configurable. Descubre más sobre Tracker
Shelf

Shelf

Por Shelf

(41 reseñas)
Shelf is an award winning customer service knowledge base that helps teams save time, prevent costly mistakes and stay on the same page. Unlike other knowledge base platforms, Shelf was designed by a Harvard knowledge management expert for best in class search and findability. Used by organizations like Slalom, Amazon and Nielson, Shelf enables any type of content to be centralized, including; documents, youtube videos, web links and more. Contact us for a demo and free trial. Descubre más sobre Shelf Shelf is an award winning customer service knowledge base that helps teams save time, prevent costly mistakes and stay on the same page Descubre más sobre Shelf
ShareNet Customer Service

ShareNet Customer Service

Por Novo Solutions

(1 reseña)
Simplify your Work with this easy to use and highly flexible web and mobile Customer Service solution. Auto route email or web portal requests to the appropriate department. Define Service Level Agreements. Capture and share KNOWLEDGE BASE articles (even search in attachments). Create powerful REPORTS and DASHBOARDS. Easily CUSTOMIZE to your needs with Custom Fields, Forms, Record Lists, Email Templates, Work Flows and Permissions. END USER PORTAL available for customers and employees. Descubre más sobre ShareNet Customer Service Simplify your Work with this easy to use and highly flexible web and mobile Customer Service solution. Descubre más sobre ShareNet Customer Service
TrueDialog

TrueDialog

Por TrueDialog

(10 reseñas)
More Features. Half the Price. Now in our 9th year serving customers, TrueDialog's Enterprise-Grade SMS Platform is built for big business, yet made easy for small business. Text 1-to-millions and also utilize our unique "TrueDialog" feature for multi-user, team-based 2-way conversations at scale. Call Center Module and Mobile Apps pre-built for 1,000s of reps. Multi-Channel Alert System included. Major CRM Integrations. Seamlessly move between Short & Long Codes. Fully-documented SMS API. Descubre más sobre TrueDialog Enterprise SMS Texting built for big business, made easy for small business. More Features. Half the Price. Integrated with many CRMs. Descubre más sobre TrueDialog
UJET

UJET

Por UJET

(5 reseñas)
UJET is a ultra-modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade, SOC2 Type II and HIPAA compliant. For more information, visit www.getujet.com. Descubre más sobre UJET UJET is a cloud contact center software company with leading innovation in customer support on the web, phone, and mobile apps. Descubre más sobre UJET
TinyTake

TinyTake

Por MangoApps

(2 reseñas)
TinyTake es un software gratuito de capturas de pantalla y grabación de video para Microsoft Windows y Mac. Con TinyTake, puedes capturar imágenes y videos de la pantalla de tu equipo informático, agregar comentarios y compartirlos con otros en minutos. Descubre más sobre TinyTake La forma más rápida de capturar pantalla, grabar videos y compartirlos, todo ello GRATIS. Descubre más sobre TinyTake
Intelligent Troubleshooting
Dezide proporciona software para optimizar los procesos de solución de problemas técnicos para fabricantes y operadores de equipos para minería, petróleo y gas, sectores eólicos, de trabajo pesado y otros sectores avanzados. También presta servicio a los sectores de telecomunicaciones, alta tecnología y comunicaciones. Los clientes utilizan Dezide para mejorar la AHT y la calidad en los centros de atención y de vigilancia, así como para aumentar la disponibilidad, confiabilidad, MTBF y reducir MTTR para el mantenimiento programado y no programado localmente. Descubre más sobre Intelligent Troubleshooting Mejora el servicio al brindar información de solución de problemas a centros de servicio, técnicos de servicio de campo e incluso a clientes finales. Descubre más sobre Intelligent Troubleshooting
Agile CRM

Agile CRM

Por Agile CRM

(280 reseñas)
Software de atención al cliente de Agile CRM: brinda un servicio al cliente superior y ten clientes satisfechos a largo plazo. Agile CRM permite a las empresas brindar una experiencia de atención al cliente más personalizada. Con una gran cantidad de poderosas funciones de automatización de centro de ayuda a tu alcance, comprenderás mejor a tus clientes para ayudarlos cuando más lo necesitan. Descubre más sobre Agile CRM Agile CRM es un paquete completo de ventas, marketing y servicios diseñado para permitir a las PYME vender y comercializar como las Fortune 500. Descubre más sobre Agile CRM
Paldesk

Paldesk

Por Paldesk

(6 reseñas)
Paldesk es un potente software de chat y asistencia técnica en vivo que ayuda a las empresas a ofrecer atención al cliente superior a través de múltiples canales. Los más populares incluyen Webchat, aplicaciones móviles (SDK), correo electrónico, Facebook, Twitter, Viber. Construido sobre un robusto software de asistencia al cliente y casos de atención al cliente, Paldesk se integra con tus canales de comunicación más populares. Descubre más sobre Paldesk Paldesk es un software de chat en vivo que ayuda a las empresas y los equipos a rastrear las conversaciones de los clientes desde una única interfaz. Descubre más sobre Paldesk
Knowledge First

Knowledge First

Por Unymira USU

(0 reseñas)
Knowledge First is an intelligent web self-service platform that provides your customers step-by- step support on your website and delivers the right information for all their questions. Whether the query is sent from a Smartphone, tablet or PC, Knowledge First quickly and easily supplies the exact information customers need. This boosts efficiency and the quality of customer service. Descubre más sobre Knowledge First Knowledge First is an intelligent web self service platform that helps customers quickly find answers without the help of an agent Descubre más sobre Knowledge First
SutiDesk

SutiDesk

Por SutiSoft

(3 reseñas)
¿Estás buscando un software de asistencia técnica fácil de usar que pueda ayudarte a ofrecer un servicio excelente a tus clientes a través de múltiples canales? SutiDesk es la solución para ti. Con SutiDesk, puedes convertir automáticamente correos electrónicos a casos de atención al cliente y asignarlos de inmediato. Analíticas y tableros de información para resoluciones más rápidas y mejores. Potente software de asistencia técnica en línea que ayuda a los agentes de asistencia al cliente a gestionar eficazmente las solicitudes de servicio.
Zendesk

Zendesk

Por Zendesk

(1636 reseñas)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

Por Zendesk

(1636 reseñas)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

Por Zendesk

(1636 reseñas)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk

Zendesk

Por Zendesk

(1636 reseñas)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

Por Zendesk

(1636 reseñas)
Zendesk crea software de mesa de ayuda para mejorar las relaciones con los clientes. Estos productos permiten que las empresas sean más confiables, flexibles y escalables. Ayudan a mejorar la comunicación y dar sentido a cantidades masivas de datos. Sobre todo, trabajan juntos para ayudar a convertir las interacciones en relaciones duraderas. Más de 200 000 empresas como Uber, Groupon, Box, Airbnb y Disney están utilizando Zendesk para reducir sus costos de asistencia, aumentar la productividad y aumentar la satisfacción del cliente. Zendesk permite a las empresas brindar asistencia, escalar con autoservicio y diferenciarse con un compromiso proactivo.
Zendesk

Zendesk

Por Zendesk

(1636 reseñas)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk

Zendesk

Por Zendesk

(1636 reseñas)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

Por Zendesk

(1636 reseñas)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

Por Zendesk

(1636 reseñas)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

Por Zendesk

(1636 reseñas)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zoomin

Zoomin

Por Zoomin

(1 reseña)
Zoomin ayuda a las organizaciones a entregar contenido a demanda, en todos los puntos de contacto con los clientes, de manera rápida, fácil y precisa. La plataforma de publicaciones de última generación de Zoomin permite a los clientes acercarse instantáneamente al contenido preciso que necesitan, cuándo y dónde lo necesitan. Marcas globales como Jive, ServiceNow, Hitachi y Cisco confían en Zoomin para distribuir los portales de documentación de contenido, las bases de conocimiento, los centros de atención telefónica, los motores de búsqueda, las comunidades de clientes y los dispositivos IoT. Ayuda a las organizaciones y empresas a entregar contenido de productos en todos los puntos de contacto con los clientes.
Kayako

Kayako

Por Kayako

(135 reseñas)
With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences. Customer service is changing. Today, your customer expects to be recognized and understood as an individual, not a ticket. Unlike traditional helpdesks, Kayako connects the dots between your support channels, your customer's information, and your team. Kayako is used by over 130,000 customer support pros in businesses around the world, including Peugeot, NASA, and Fedex. Kayako - Live Chat Software made personal and simple to unify customer service across chat, social, email and phone.
iCity

iCity

Por Imex Systems

(0 reseñas)
iCity-CSP es un marco de gobierno electrónico local completo e integrado que mejora la satisfacción de los ciudadanos, mejora la productividad del personal y ayuda a cumplir mejor con los requisitos normativos. iCity proporciona una plataforma de servicios para el ciudadano de extremo a extremo, automatiza los procesos comerciales de rutina y proporciona una gran cantidad de módulos de aplicaciones. Estos módulos incluyen cuatro flujos; información, servicios electrónicos, comunicación y colaboración. iCity-CSP es un marco de gobierno electrónico integral e integrado que proporciona un portal y servicios electrónicos para los gobiernos locales.
WalkMe

WalkMe

Por WalkMe

(33 reseñas)
WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today's overwhelming digital world. Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe's transparent overlay assists users to complete tasks easily within any enterprise software, mobile application or website. Founded in 2011, WalkMe software is used by more than 1,500 enterprises globally, including over 30 percent of Fortune 500 companies. WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in todays overwhelming digital world.
Jobi

Jobi

Por Jobi

(4 reseñas)
Revolucionaria solución de servicio externo que brinda a los profesionales del servicio una plataforma para gestionar y hacer crecer el negocio. Revolucionaria solución de servicio externo que brinda a los profesionales del servicio una plataforma para gestionar y hacer crecer el negocio.
NABD

NABD

Por NABD

(37 reseñas)
A cloud customer support and help desk software with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows companies to efficiently support a customer from anywhere, at any time, regardless of the channel via which the customer is reaching out for support(web portal, email, social media, chat, mobile apps). NABD is the only solution with a FULL functional FREE plan suited for most businesses. Online workflow-based customer service software for companies looking for fast and agile services. FREE life time plan available.
Xperience

Xperience

Por Altitude Software

(1 reseña)
Altitude Xperience es una completa solución de centro de contacto basada en la nube que puede ampliarse o reducirse según lo requieran las necesidades comerciales individuales. Con capacidades multimedia entrantes y salientes, está listo para usar sin dejar de permitir la personalización para satisfacer necesidades comerciales específicas. Altitude Xperience brinda a los centros de contacto una mayor agilidad comercial y la capacidad de proporcionar una excelente experiencia al cliente. Red de almacenamiento de alta disponibilidad y sistema de mantenimiento permanente, lo que garantiza que las operaciones nunca se vean interrumpidas. Excelente funcionalidad de centro de contacto en la nube al nivel de las mejores soluciones locales.
Gladly

Gladly

Por Gladly

(0 reseñas)
Gladly is reinventing customer service by putting people at the heart of its platform, not cases or tickets. Enable agents to be naturally productive by letting them see every conversation across the lifetime of any customer across any channel (voice, email, chat, text or tweet). Real-time insights provide visibility into agent productivity, topics that are trending and key metrics like SLA's and response time. Gladly is backed by top VC firms Greylock and NEA. Gladly puts people at the center of customer service with a platform that ties all communication across any channel in one place.
HappyFox

HappyFox

Por HappyFox

(62 reseñas)
HappyFox es un software de asistencia al cliente basado en la web y alojado en la nube. Ayuda a hacer un seguimiento y administrar todas las solicitudes de asistencia al cliente a través de múltiples canales como correo electrónico, chat, redes sociales y teléfono, en un sistema de asistencia de casos de atención al cliente centralizados. La integración con otras aplicaciones web como aplicaciones de CRM, chat en vivo, voz y seguimiento de errores hace que sea un servicio de ayuda práctico. Las consultas de asistencia al cliente similares se pueden manejar mediante acciones automáticas y reglas inteligentes para automatizar las respuestas. Los foros comunitarios ayudan a los clientes a conectarse. Un software de procesamiento de solicitudes de servicio de asistencia que te ayuda a eliminar el desorden y administrar tus consultas de asistencia al cliente fácilmente desde múltiples canales.
iSupport

iSupport

Por iSupport Software

(31 reseñas)
iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk) with the power and flexibility to meet your company's needs as they change over time. iSupport enables you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more. End users can submit requests for service, search for solutions, and view the status of their open incidents.
Helpshift

Helpshift

Por Helpshift

(28 reseñas)
A través del sistema de asistencia simplificado de Helpshift, las empresas pueden resolver los problemas de manera más eficiente, aumentando la satisfacción del cliente en el proceso. Empresas como Viacom, Virgin Media, Microsoft, Western Union, Flipboard y cientos de otras marcas líderes usan la plataforma Helpshift para brindar asistencia al cliente prioritaria por mensajería. Helpshift está instalado en dos mil millones de dispositivos en todo el mundo y presta servicios mensualmente a más de 600 millones de consumidores activos. Para obtener más información, visita https://www.helpshift.com. Helpshift es la plataforma de automatización de atención al cliente líder en el sector.
Conversocial

Conversocial

Por Conversocial

(7 reseñas)
Conversocial is a leading customer engagement platform for todays digital customer. Delivering a unified approach to a new generation of customer care, Conversocial enables hundreds of global brands including Google, Tesco and Hertz to ensure they are supporting in-the-moment resolution, at scale, to drive profitable and lasting relationships on all Social Messaging channels. Conversocial creates a clear digital path for brand and consumer engagement. Conversocial is the digital customer care platform for social messaging.
Akio

Akio

Por Akio

(0 reseñas)
Akio propone una plataforma de conversación de clientes multicanal unificada combinada con un completo sistema de escucha y analítica de cobertura de medios, conversaciones sociales y comentarios de clientes. Estas soluciones están diseñadas para ayudar a las empresas a optimizar la experiencia de atención al cliente, aumentar el conocimiento del cliente y mejorar la estrategia de marketing y las comunicaciones. Esta cartera de productos incluye Akio Unified, Akio Spotter y Akio Analytics. Akio es una plataforma conversacional de clientes multicanal combinada con un sistema completo de escucha y analíticas.
ClickDesk

ClickDesk

Por ClickDesk

(17 reseñas)
Aplicación de participación del cliente multicanal basada en la web que ofrece chats en vivo, mesa de ayuda, teléfono con navegador y una barra de herramientas social. Aplicación de participación del cliente multicanal basada en la web que ofrece chats en vivo, mesa de ayuda, teléfono con navegador y una barra de herramientas social.
CustomerFirst

CustomerFirst

Por RTI Software

(0 reseñas)
Support management / help desk system that includes defect tracking, e-mail integration, time tracking, and much more. Support management / help desk system that includes defect tracking, e-mail integration, time tracking, and much more.
Kundo

Kundo

Por Kundo

(0 reseñas)
Kundo is a customer service software that offers features such as live chat, customer forum, email, and case management Kundo is a customer service software that offers features such as live chat, customer forum, email, and case management
Tidio Chat

Tidio Chat

Por Tidio

(38 reseñas)
Tidio es un comunicador para empresas que mantiene chats en vivo, Messenger y correos electrónicos en un solo lugar. Ahora lleva unos segundos comunicarse con los clientes. ¡No dejes a ningún cliente atrás! Obtén el chat en vivo n.° 1 mejor evaluado en plataformas de comercio electrónico para tu tienda. Aumenta las ventas y la satisfacción interactuando con los visitantes en tiempo real Responde en tiempo real mientras viajan con las aplicaciones móviles iOS y Android para mantener fluidas las conversaciones de tus clientes entre los dispositivos. Se instala en segundos y es fácil de usar. No se requiere registro o codificación. Tidio es un comunicador para empresas que mantiene chats en vivo, Messenger y correos electrónicos en un solo lugar.
CallPage

CallPage

Por CallPage

(10 reseñas)
CallPage engages your website visitors and helps to provide immediate response from your company representatives. It helps commercial sites convert page views into inbound sales calls through immediate callback to the real phone numbers. Clients may gain 75% more calls, conversion, leads and deals. Solution made to convert web-visitors into sales calls by callbacks to the real phone numbers.
Cingo

Cingo

Por Cingo

(0 reseñas)
Cingo provides companies with on-the-go customers a mobile-first platform that supports live chat, email, voice, video, screensharing, and comes with free website help button integration and mobile app SDKs. This ensures a pleasant, seamless customer support experience, even if the customer has to transition from their desktop to their mobile device. Best of all, you get every single feature no matter how much you pay, so you can always choose the right way to serve your valued customers. Omni-channel, mobile-first platform that supports chat, email, voice, and video, and free web and mobile app integration.
Deskpro

Deskpro

Por Deskpro

(10 reseñas)
Deskpro is the only customer service software platform your organization needs, offering a modern, real-time web interface, flexible configuration and easy but powerful automation. Includes: user portal with Knowledgebase, news posting, file hosting and customer feedback; live chat that you can add to your website; integration with services you already use: Salesforce, Highrise, JIRA, Active Directory, LDAP, OneLogin, Okta and many more. Full REST API and app development framework. The modern customer service platform for every kind of organization. Hosted Cloud or installable On-Premise version for self-hosting.
Toonimo

Toonimo

Por Toonimo

(4 reseñas)
Toonimo humanizes the web user experience with engaging digital walkthroughs. The SaaS platform enables organizations to add an overlay of human voice and graphical annotations that engages visitors, showcases key offers and guides users through website funnels. Toonimo offers a comprehensive analytics dashboard in order to track user engagement and conversions. Toonimo personalizes the web user experience, encourages self-service, increases conversion rates and improves user engagement. Toonimo humanizes the web user experience with engaging digital walkthroughs.
Casengo

Casengo

Por Casengo

(12 reseñas)
Empowers retailers and small businesses to respond to customer questions faster. Team inbox for customer chats, emails, social posts. Dealing with customers shouldnt be a hassle. It should be a genuine pleasure. But as a small company with big ambitions, there are so many things youve got to get done first. Customer service cant be your top priority. At 5pm each working day, you might get started on the days customer queries but you might not. Thats what its like to run a company Empowers retailers and small businesses to respond to customer questions faster. Team inbox for customer chats, emails, social posts.
Brand Embassy

Brand Embassy

Por Brand Embassy

(1 reseña)
Brand Embassy is an omnichannel cloud-based customer service platform providing integrated social media, messaging, live chat and AI-powered chatbot service top rated by customers such as T-Mobile, Vodafone, Alibaba, and Puma in 30+ countries. Brand Embassy helps companies to accelerate the digital transformation of contact centers in an agile and scalable manner. See more at www.brandembassy.com. Brand Embassy is a customer service software designed to deliver human connections at scale.
Slaask

Slaask

Por Slaask

(1 reseña)
Interact with your leads and customers wherever they are (your site, Facebook page, Twitter page, iOS app, Android app, your mailbox, SMS etc.) from a single point in space: Slack! Your organization needs to be wherever your customers are, and not the other way around. If you're looking to unify customer communication and have your team operating from a single, shared control center, then Slaask is the way to go. Your customer service app for Slack to bring all your team communication together in one place.
Qelp

Qelp

Por Qelp

(0 reseñas)
Qelp is the global leader in online self-service software for any device. We enable Telecom operators to reduce support costs, increase revenues per user, strengthen customer satisfaction and provide better customer experience. Qelp is the global leader in online self-service software for any device.
SupportBee

SupportBee

Por SupportBee

(7 reseñas)
Collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs. Collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs.
HelpSpot

HelpSpot

Por UserScape Software

(6 reseñas)
HelpSpot is a customer service solution that has all the tools you need to deliver a remarkable customer service experience. Youll never lose track of an email again. A single threaded view of each ticket means your replies are informed, personal, and organized. HelpSpot is easy to use out of the box and offers deep customization options. Best of all, HelpSpot is affordable. It starts at just $599/year making it a smart choice for your customers, your team, and your budget. The flexible and affordable customer service solution trusted by thousands of organization for more than 12 years.
SupportPortal

SupportPortal

Por Escon Information Consulting

(0 reseñas)
Web-based customer support solution with incident, news and knowledge management, product catalog and support forum. Web-based customer support solution with incident, news and knowledge management, product catalog and support forum.
Zingtree

Zingtree

Por Zingtree

(90 reseñas)
Zingtree te permite crear, personalizar, implementar y analizar árboles de decisión interactivos, guías de procesos y guiones de llamadas de agentes en tu sitio web. Con Zingtree, es increíblemente fácil ayudar a los clientes a resolver problemas, navegar mejor en sitios web y productos y enrutar de manera inteligente la información correcta para cualquier proceso (interno o de cara al cliente). Las integraciones con Zendesk, Salesforce, Freshdesk, WordPress, Slack y Zapier, entre otros, están disponibles de forma gratuita. Zingtree facilita la creación de árboles de decisión interactivos, scripts de llamadas, guías de procesos, sistemas de diagnóstico y otros.
Cloud Call Center

Cloud Call Center

Por 3CLogic

(47 reseñas)
3CLogic is a leading provider of multichannel cloud contact center solutions based on an innovative distributed approach. Offering next-generation multichannel communications, reporting and analytics, dynamic scripting, lead management, call routing (IVR, ACD), and third-party integrations (CRM, WFM, Ticketing, PBX), 3CLogic facilitates its clients ability to offer high-quality customer service and drive sales and marketing initiatives. Multichannel cloud contact center solution designed to help organizations streamline their sales, marketing, and service initiatives.
Gnatta

Gnatta

Por Gnatta

(2 reseñas)
Gnatta permite que las empresas de todos los tamaños escuchen y hablen a sus clientes de forma individual, rápida y eficaz a través de una sola interfaz. Al permitir que la atención al cliente sea manejada a escala, Gnatta garantiza que los operadores puedan ser agnósticos hacia los canales de comunicación, reaccionando a tweets, mensajes de Facebook, mensajes SMS, correo electrónico, mercado y sitios de revisión sin la necesidad de un profundo conocimiento del canal. Solución basada en la web para una mejor experiencia del cliente. Las características incluyen análisis y optimización de datos.
SYNTHESYS

SYNTHESYS

Por Noetica

(1 reseña)
Noetica develops software products for the call centre and contact centre market across the globe. Our product, Synthesys, is a comprehensive integrated mix of functions, which will deliver continuous improvements in the quality and efficiency of your customer contact activities. Whether you are looking for a dialler, scripting, CRM, ACD, voice recording, integration, multichannel, intelligent campaign management or any other call centre technology, you are in the right place. The comprehensive package that provides the management of an efficient, successful and effective call centre operation.
PlayVox

PlayVox

Por PlayVox

(0 reseñas)
PlayVox is a Quality Assurance software that allows you to monitor your customer service & support interactions across different communication channels such as chat email, phone & social media. We help you deliver Perfect Customer Interactions by engaging and empowering your agents. - Easily measure customer service quality. - Evaluate more customer interactions in less time. - Drive agent engagement by using continuous feedback and coaching. - Increase agent performance With PlayVox, you can finally get rid of time-consuming spreadsheets, and run your entire QA program in a smart, easy and fast way
Vivocha

Vivocha

Por Vivocha

(1 reseña)
Vivocha.com provides an online customer interaction platform that enables businesses to seamlessly communicate with prospects and customers directly on the website, using any combination of VoIP, video, chat, callbacks and collaboration tools like assisted browsing and form and document sharing. Vivocha.com, the Multichannel and Multidevice Customer Interaction platform: Video, Voice, Chat, and Collaboration tools
Ongair

Ongair

Por Ongair

(1 reseña)
Ongair es un panel de control fácil de usar que permite a las empresas realizar una excelente atención al cliente en WhatsApp y pronto estará disponible también en WeChat y en otras plataformas populares de mensajería instantánea. La atención al cliente es 7 veces más rápida y más personal a través de la mensajería instantánea, lo que permite a las marcas cerrar las consultas de los clientes en tiempo real, en el medio con que sus clientes pasan la mayor parte del tiempo… el teléfono. Gracias a la integración con Zendesk, puedes usar Zendesk para administrar tu equipo y casos de atención al cliente. Ongair permite a las empresas dar una excelente atención al cliente en WhatsApp, WeChat y otras plataformas populares de mensajería instantánea.
SmarterTrack

SmarterTrack

Por Tweakservers

(2 reseñas)
Windows-based help desk tool for tracking customer service issues as well as managing miulti-location customer communications. Windows-based help desk tool for tracking customer service issues as well as managing miulti-location customer communications.
Ticksy

Ticksy

Por Ticksy

(2 reseñas)
Simple customer support app with intuitive user interface that supports customized company branding. 5/month per user. Simple customer support app with intuitive user interface that supports customized company branding. 5/month per user.
Dial Once

Dial Once

Por Dial Once

(2 reseñas)
The DialOnce service digitalizes customer care calls for mobile users, i.e., transforms a voice call into a digital experience (whether dialed direct, or resulting from clicking through a mobile web or App button), so that you can quickly move ahead of your competitors. Turns mobile customer care calls into digital sessions providing a faster, better and more cost-effective user experience.
nService

nService

Por Avensoft

(0 reseñas)
Service management application for managing work orders and service requests. Includes self-service portal for requests submissions. Service management application for managing work orders and service requests. Includes self-service portal for requests submissions.
Returngoods

Returngoods

Por Returngoods

(0 reseñas)
Integrated SaaS solution for managing product returns (RMA) and rework process. Returngoods streamlined and minimize the cost of handling returns. Altough returns are not desirable, it is an essential aspects of providing excellent customer service. Therefore, you would want to accomplish 3 goals for your return process as part of your overall business objectives: 1. streamlined, 2. minimize cost, 3. respond quickly to retain customer loyalty. Our Return Execution System deliver the results. Integrated SaaS solution for managing product returns (RMA). Can be integrated into your call center or ERP database via VDS.
UserEcho

UserEcho

Por UserEcho

(1 reseña)
An online customer support software with helpdesk, forum, knowledge base, and live chat features. An online customer support software with helpdesk, forum, knowledge base, and live chat features.
Mi4biz

Mi4biz

Por Formalistech

(0 reseñas)
Integrated, end to end Customer Service and Relations Management solution with escalation maps, automated workflows, and performance measurements. It has integration and non-code customisation capabilities. You may design processes and interfaces for each issue type separately. In compliance with ISO 10002 certifications. Bosch, Mercedes, ING Bank, Allianz, Daikin, Fiat, Turkish Airlines, Oriflame, Suzuki, Dyson, Pierre Cardin, Danone, Weber, ZTE, Huawei and many more... Cloud-based, integrated, end to end issue management solution with escalation, automated workflows and advanced reporting capabilities.
Humach

Humach

Por Humach

(0 reseñas)
Humach provides the first patented, true-cloud based platform with open published APIs, enabling customers to flex their customer sales Humach provides the first patented, true-cloud based platform with open published APIs, enabling customers to flex their customer sales
contactSPACE

contactSPACE

Por contactSPACE

(4 reseñas)
Discover contactSPACE: the omnichannel contact centre software that'll revitalise your customer relationships. Our patented CallGuides and smart diallers make your agents' jobs a piece of cake, supercharging productivity and enabling better conversations. Smashing KPI goals is also effortless with our real-time analytics and graphical dashboard designer. Call us to discover a custom solution tailored to your organisation's needs. contactSPACE provides Cloud Contact Centre technology that helps improve customer conversations, increase productivity and visibility
AnswerDash

AnswerDash

Por AnswerDash

(3 reseñas)
AnswerDash uses Object Search technology to deliver relevant Q&A content, personalized to the customer's context and need. The AnswerDash tab is embedded within your site or app for a seamless user experience. AnswerDash has helped businesses reduce customer support tickets by 30-50%, increase help content usage by up to 18x, and boost conversion rates by 10-30%. AnswerDash also provides analytics tools that highlight common customer questions and identify content gaps on your site. AnswerDash delivers instant contextual help to customers, right in your site or app, reducing support costs and boosting conversions.
Callmaker

Callmaker

Por Callmaker

(2 reseñas)
Callmaker helps you get up to 50% more incoming sales calls. Website visitors really like it, because it allow them get a guaranteed phone connection in 25 seconds with a live person absolutely for free, anywhere in the world. When your client submit a request, Callmaker quickly find available sales rep on mobile or landline phones, than call back and connect them in one line. With Callmaker you can provide high-class service, analyze call traffic sources, and boost sales funnel instantly. Get up to 50% more incoming sales calls from your website with automated callback in 25 seconds. Wow effect is guaranteed!
Yonyx

Yonyx

Por Yonyx

(77 reseñas)
Yonyx is a cloud based platform for creating decision tree driven interactive guides for customer service that integrate with your CRM system & help improve consistency & quality of service delivered by an organization. Decision tree driven interactive guides for technical support & customer service
SuperOffice CRM

SuperOffice CRM

Por SuperOffice

(29 reseñas)
SuperOffice CRM has one goal; to help you find, catch and keep more customers. Our focus on creating a simple and user-friendly CRM solution helps you become more productive. SuperOffice CRM integrates with all Office applications and supports all leading technology platforms. Available on any device. Simplifies your daily work with your customers. Most user-friendly CRM software on the market.
FocalScope

FocalScope

Por FocalScope

(21 reseñas)
La solución de centro de ayuda de emisión de casos de atención al cliente y chat en vivo basada en la web que permite a tus usuarios gestionar grandes cantidades de correos electrónicos y proporcionar una atención al cliente de alta calidad. Cuenta con la confianza de empresas como Radisson, American Express y DHL para reducir los tiempos de respuesta y llevar la asistencia al cliente al siguiente nivel. Opción para implementar como una instalación de servidor interna basada en Microsoft SQL. Asistencia multicanal con acuerdo de nivel de servicio (SLA, por sus siglas en inglés), tableros y creación de informes. Asistencia global en horario ininterrumpido. Pruébalo gratis. Software de centro de ayuda con correo electrónico, chat en vivo, Facebook, WhatsApp, SMS, KB, teléfono, SLA, creación de informes. Ejecutar en la nube o internamente. Confiado por DHL.
ServiceNow Customer Service Management

ServiceNow Customer Service Management

Por ServiceNow

(31 reseñas)
ServiceNow Customer Service Management is built for the digitally connected service economy. The convergence of products and services is raising the bar on customer expectations. But traditional customer support tools are no longer working. ServiceNow Customer Service Management is built for the digitally connected service economy.
VeriShow

VeriShow

Por HBR Labs

(5 reseñas)
Verishow is the sales enablement platform for modern sales teams. Simplify the sales process, present faster and improve performance. Built-in sales tools that remove the complexity of connecting prospect and salesperson with the content required to close a deal. VeriShow streamlines the entire sales process, from engagement to presentation and contract signing with click-to-connect omni-channel technology. VeriShow's sales technology provides everything a salesperson needs to connect, present and close with prospects online.
ThoughtBuzz

ThoughtBuzz

Por ThoughtBuzz

(3 reseñas)
An intuitive interface to help you navigate all inbound conversations from multiple social profiles in a single queue. Also track conversations from forums, blogs and millions of other sources Take quick actions such as Reply, Assign or Archive as well as view key information about your social customer all at one place. Measure your performance on response time, number of responses made, response ratio and much more Simplify your social media marketing, reputation management, and social customer service needs with ThoughtBuzz platform.
LobbyCentral

LobbyCentral

Por Fuhr Software

(0 reseñas)
LobbyCentral is a powerful customer management and analysis system that will give you back control of your service lobby. It is designed for businesses that need to manage customer wait times, improve service levels, and identify trends through metrics reporting. LobbyCentral queues and routes customer service requests to the appropriate departments and instantly notifies employees. Learn more about LobbyCentral today. Customer queuing and service analysis software for customer service departments.
Tender Support

Tender Support

Por ENTP

(0 reseñas)
Organizes your customer care so you can focus on delivering the best service possible. Organizes your customer care so you can focus on delivering the best service possible.
Cloud 9 Support

Cloud 9 Support

Por Cloud 9 Support

(0 reseñas)
Scalable multi-language support system for products and services with contract compliance functionality. Scalable multi-language support system for products and services with contract compliance functionality.
Helppier

Helppier

Por Helppier

(0 reseñas)
A customer experience tool that allows to create interactive user guides, on-page support content and onboarding messages without coding required. Not only can companies create step-by-step tutorials to guide online users through any page of a website or web application, but also monitor their behavior, create on-product messages and receive feedback. All this without ever leaving a website/product Help users engage with your content through one single UX hub. Create user guides and interactive on-page tools that work 24/7.
Ottspott

Ottspott

Por Apidaze

(0 reseñas)
Ottspott is an app for your Slack channel that acts as a phone extension or call center agent interface. Ottspott is an app for your Slack channel that acts as a phone extension or call center agent interface.
Answerbase

Answerbase

Por Lumin Creative

(11 reseñas)
Answerbase is a Q&A knowledge sharing platform, allowing your users to effectively request information and receive answers from the most capable resource while automating the answering of questions by up to 60%. It allows users to ask questions, receive quality answers, and browse helpful content & articles to effectively meet the information demands of your customers about your products and services. Each system comes with admin tools to customize, manage and grow an efficient knowledge base. A Q&A knowledge sharing platform allowing users to ask questions, receive answers, and browse content and articles.
NetKeeper

NetKeeper

Por Multima

(0 reseñas)
Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers. Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers.
Zinergy

Zinergy

Por Zinergy

(0 reseñas)
Web based service desk software with help desk support, ticketing system, asset management and knowledge base. Web based service desk software with help desk support, ticketing system, asset management and knowledge base.
ConnectWise Control

ConnectWise Control

Por ConnectWise

(934 reseñas)
ConnectWise Control (formerly ScreenConnect) supports 1:1 screen sharing through our remote support and remote access tools. With remote meeting, we have expanded the use model to provide a feature-rich remote meeting tool that allows for an unlimited number of attendees. Online meetings allow users to collaborate, hold training sessions, provide project updates, chat, or anything in between. Collaborate, hold training sessions, provide project updates, & speak with customers with ConnectWise Control's remote meetings.
Helprace

Helprace

Por Helprace

(6 reseñas)
Helprace es la forma más sencilla de gestionar la interacción entre clientes y empresas. Un servicio de ayuda con una comunidad de clientes intuitiva y una aplicación de comentarios que hacen que Helprace esté listo para usar de inmediato. No hay largas guías de instalación, manuales de instalación o configuraciones de TI para preocuparse. Características: Reglas de caso, macros, SLA, acciones guardadas, colisión de agente, borradores, modificaciones, integración con correo electrónico, sistema de contacto con el cliente, creación de informes
ProScheduler

ProScheduler

Por Loxysoft

(2 reseñas)
We are a global provider of workforce management solutions designed to help businesses leverage their workforce investments through effective workforce scheduling that aims to give our client's staff work/life balance while maintaining business profitability. ProScheduler, WFM's easy to use interface, low upfront cost and quick integration allows customers get started and see results within weeks. User-friendly, enterprise-class, WFM system for the contact center industry that's easy to deploy and a quick ROI.
Sentiment Metrics

Sentiment Metrics

Por Sentiment Metrics

(0 reseñas)
With minimal training, users can search for, find and be analyzing valuable information about brands, competitors and topics. With minimal training, users can search for, find and be analyzing valuable information about brands, competitors and topics.
trueAct

trueAct

Por Pidas

(1 reseña)
Multichannel Response Management solution for customer service organisations which enables service automation through automatic customer identification, artificial intelligent components based on Natural Language Processing to categorize requests based on free-text (Mail, Social Media Posts,Chat, Letter/Fax, etc.) Seamless integration with telephone and contact center solutions, as well as service relevant tasks of your ERP/CRM in order to deliver a single user-friendly agentdesktop. Service management tool. Automation through AI modules (NLP, routing), Multichannel-Ticketing incl. knowledge support and Reporting
Pulse CRM

Pulse CRM

Por Pulse Web Solutions

(0 reseñas)
Track prior customer service calls and automatically fill out customer information for the next ticket. Track prior customer service calls and automatically fill out customer information for the next ticket.
Close Support

Close Support

Por Close Fit Software

(0 reseñas)
Close Support help desk software is a multi-user service desk application, simple to install and easy to use. The software will enable your service team to work effectively and efficiently, solving problems and providing top class customer service. The design allows support and service teams to work effectively together by sharing asset and support information. Low prices, a simple licence model and great functionality make Close Support the most cost-effective help desk software on the market. Multi-user help desk software application that is affordable, simple to install and easy to use.
P3chat

P3chat

Por P3chat

(0 reseñas)
Live chat with proactive initiation capabilities, canned responses and special control features. Live chat with proactive initiation capabilities, canned responses and special control features.
ChurnSpotter

ChurnSpotter

Por ChurnSpotter

(0 reseñas)
Churnspotter spots your at-risk customers, identifies root causes and health trends on a daily basis. You can then push that data into your favorite application (e.g. Mixpanel, Intercom, Salesforce...) in order to engage & analyze your customers. ChurnSpotter is a plug-and-play application that connects your Analytics (Mixpanel, Stripe) to quickly improve your Churn and grow your MRR. Our 14-days free trial will generate immediate results and enable you to grow your business Cloud based solution for reduced churn and customer service.
Pega Customer Service

Pega Customer Service

Por Pegasystems

(0 reseñas)
Pega Customer Service anticipates customer needs, connects customers to the right people and systems, and automates or intelligently guides each step of your interactions, so you can rapidly and continuously evolve your customer service experience. Pega Customer Service allows the enterprise to anticipate needs and deliver a personalized service experience for every customer.
ePowerCenter

ePowerCenter

Por Astute Solutions

(0 reseñas)
Consumer engagement and CRM software that enables companies to deliver exceptional customer experiences. Guide your agents through each consumer interaction with recommended steps that anticipate the consumers next move. Reduce consumer frustration with smart software that ensures your agents collect the right information for each situation. Personalize the consumer journey with unrivaled accuracy based on a single clear view of your consumers and their needs. Boost your agents ability to anticipate consumer needs while increasing productivity and reducing training time with a smart CRM.
Kapdesk

Kapdesk

Por Adjetter Media

(0 reseñas)
Cloud-based customer support software and SaaS based customer service software used all over the world. Cloud-based customer support software and SaaS based customer service software used all over the world.
Trust+

Trust+

Por ServeMeBest

(0 reseñas)
Caller-controlled recording system for customer care departments. Provides customers with recordings of their conversations. Caller-controlled recording system for customer care departments. Provides customers with recordings of their conversations.
AzureDesk

AzureDesk

Por AzureDesk

(36 reseñas)
AzureDesk: el único software de helpdesk con todas las características "imprescindibles" de los sistemas de clase empresarial ofrecidos a todas las empresas, a un costo mínimo para los usuarios. No gastes una fortuna en soluciones de asistencia técnica. Ingresa a azuredesk.co hoy y accede a una prueba gratis de 14 días. Proporciona un sistema de tickets para rastrear casos de soporte, cuenta con una interfaz de usuario elegante para solicitudes de administrador, una integración de 3 partes con JIRA, Olark, Slack, Charge Desk y muchos otros softwares, creación de informes, campos de ticket, interfaz de usuario con pestañas y reglas. AzureDesk: software de centro de ayuda que puede ser utilizado por las empresas para proporcionar un servicio uniforme de asistencia al cliente y soluciones de helpdesk.
Zoho Discussions

Zoho Discussions

Por Zoho

(3 reseñas)
Zoho Discussions helps create Idea Forums, Employee Forums, Intranets etc at the click of a button. With Zoho Discussions, customer and employee engagement becomes a snap. Experience higher customer satisfaction with Zoho Discussions. An online forums software that helps you to create external and internal communities where problems are solved and ideas are exchanged.
Revelation helpdesk

Revelation helpdesk

Por YellowFish Software

(0 reseñas)
Revelation helpdesk is a 100% web based help desk solution that is so efficient it is like adding a virtual employee to your staff at a fraction of the cost. Through our transparent feature set and commitment to "ease of use," Revelation delivers the power and flexibility to lift you up to the next level rather than stand in your way. 100% web-based help desk application that will improve your business management & your customer relations.
Inbify

Inbify

Por Inbify

(0 reseñas)
Inbify is a real-time customer experience management software that enables businesses to provide their customers with a frictionless way to send feedback over native phone features like SMS and MMS. The main benefit of our product is that we eliminate all the friction that customers have at the time of communication with a business, no more apps downloads, survey forms or comment cards completion. We provide businesses with customer data, feedback sentiment, categories, keywords and more. Inbify is a platform that provides businesses with an engaging & proactive way to collect, analyze and address their customers service.
SimpleFeedback

SimpleFeedback

Por Magiwow

(0 reseñas)
Cloud customer engagement and feedback collection application for small businesses. Cloud customer engagement and feedback collection application for small businesses.
FuzeDigital

FuzeDigital

Por FuzeDigital

(22 reseñas)
Paquete de software de atención al cliente e intercambio de conocimientos basado en la web, completo, modular y fácil de usar. Fuze Suite te permite extender de manera rápida y asequible el autoservicio multicanal y el soporte de servicios asistidos a tus clientes, socios, personal y otras partes interesadas. Paquete de software de atención al cliente basado en la web, completo, modular y fácil de usar.
devContact

devContact

Por devContact

(4 reseñas)
Enables organizations to respond to its users more efficiently. It is specialized for mobile apps and games. The Ultimate Customer Experience
Ameyo Engage

Ameyo Engage

Por Ameyo Engage

(0 reseñas)
Ameyo Engage es un software de centro de atención telefónica basado en la nube que permite a las empresas tomar el control de sus operaciones mediante la implementación de cambios más rápidos en las iniciativas de interacción con el cliente y la participación de los empleados, lo que da como resultado una mejor experiencia para cliente y un aumento de las ventas y las colecciones y, en última instancia, la adquisición de clientes fieles y empleados contentos. Haz crecer tu negocio ganando la fidelización del cliente con un software de centro de contacto para clientes de clase mundial.
Chloe

Chloe

Por Sundown.ai

(0 reseñas)
*We are not a Helpdesk or CRM platform. We are an add-on to make those platforms smarter. Chloe is an Artificial Intelligence system that automates customer service and sales by answering customer inquiries and taking actions on requests. She automatically identifies policies and actions to guide her behavior from the initial training set and has the ability to learn from new experiences that will enable her to become smarter over time. An Artificial Intelligence system that lowers labor costs by automating customer service and sales.
Wix

Wix

Por Wix

(1413 reseñas)
Wix Answers is the professional platform you can use to create your own help desk and support your customers. Built by Wix to support over 120 million users, its now available for any business. And its free. Wix Answers comes with a customizable knowledge base, robust ticketing system, built-in call center and embeddable help widget. Actionable insights gives you all of the data you need to track your business progress. With Wix Answers, you can build better, longer-lasting relationships Wix Answers is the professional platform you can use to create your own help desk and support your customers. Its free.
Applied CSR24

Applied CSR24

Por Applied Systems

(5 reseñas)
Provide anytime, anywhere mobile customer service to increase client satisfaction, build client loyalty and deliver a more competitive business proposition. Give clients online and mobile access to the policy information they need through an online customer portal or mobile app that is custom branded to your agency. Applied CSR24 is the industry's first online customer self-service software that connects your customers to information in your management system when and how they want. Applied CSR24 is the industry's first online customer self-service software that connects your customers to information in your managem
SRM Software

SRM Software

Por CSDP

(1 reseña)
SRM software enables firms to automate their entire service delivery, field service, and customer service process, from contact center and depot repair to time tracking and scheduling. It provides a framework to improve operational efficiencies and reduce costs in your service organization while promoting service excellence. Combining service objectives with a cohesive business process, SRM software has the potential to transform field service departments from cost centers to revenue generators. Service relationship management software designed to automate customer service process, depot repair, time tracking, and scheduling.
Zervicio

Zervicio

Por Manage Smart Solutions

(0 reseñas)
Offers cloud based after sales service platform to enterprises for automating customer support services. Offers cloud based after sales service platform to enterprises for automating customer support services.
CustomAnswers

CustomAnswers

Por CustomAnswers Software

(11 reseñas)
CustomAnswers provides a flexible and robust CRM platform that is customizable to a vast array of business processes and workflows. Across all channels of communications, phone , emails, walk-in etc, capture manage and track all interactions. Manage all incoming requests and apply any type of complex custom business processes. Nothing will fall through the cracks. Ensure productivity and efficiency with a reasonably priced yet feature rich CRM for your organization. Powerful, flexible and affordable CRM platform suitable to specific business processes.
INTOUCH

INTOUCH

Por Topdown Systems

(4 reseñas)
INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys. INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys.
Chataroo

Chataroo

Por Chataroo

(2 reseñas)
Web based help desk software! Chataroo eTicketing allows you to manage your support services more efficiently, treating each and every incoming request as a unique, traceable ticket. Managing support requests sent in via email, through the web or over the phone in one EASY to use system empowers your support agents and reassures your end-users of quick, efficient and quality support! For customers who want immediate help, nothing satisfies and converts quite like Live Chat Support. Chataroo is an all around solution that helps manage customer support with live chat, ticketing help desk, and visitor tracking.
ExDesk

ExDesk

Por ExDesk.com

(0 reseñas)
Help desk software solution for the IT support and service provider communities. Help desk software solution for the IT support and service provider communities.
Richmond ServiceDesk

Richmond ServiceDesk

Por Richmond Systems

(0 reseñas)
Richmond ServiceDesk provides technician and customer web interfaces that are modern, touch-friendly, well-organised and configurable. Main product features include incident/service templates, email templates, knowledge base, resource calendars, search-as-you-type CMDB with asset discovery, tracking, maintenance and history. Integrated ITIL modules include Incident, Request, Problem, Change, SLA, Service Catalogue, and a fully-customisable customer service portal. Web-based service desk with customer service portal designed for internal ITSM and external customer support.
RenewityRMA

RenewityRMA

Por Renewity Systems

(0 reseñas)
RenewityRMA is a SaaS returns system for in-house service teams of manufacturers and their customers. It manages the complete product return lifecycle. Multiple RMA and Ticket processes; multiple units on one RMA; split units; swap units; parts lookup, serial number/warranty checking; custom fields; custom screens; role based permissions and views; custom states; workflow; escalation events; and free customer portal. Renewity provides a feature-rich system that you can configure to your process Flexible Returns/RMA Management & Service Automation for Manufacturers. Includes Knowledge Base, Help Desk and Product Returns Mgmt.
AlwaySupport

AlwaySupport

Por AlwaySupport

(1 reseña)
AlwaySupport provides instant and contextually relevant answers based on a self-learning and ever growing Q&A knowledge-base. It uses your site visitors to provide reliable and instant answers to questions asked by other visitors. That, in addition to your site's FAQ, allows AlwaySupport to provide an answer to any question in a cost-effective way. The result is a significant reduction in support costs versus other online solutions and an increase in conversions. Self-learning knowledge-base solution that provides contextually relevant answers to support queries in real time.
Achiever CRM

Achiever CRM

Por Interactive Software

(0 reseñas)
Scalable and highly customisable enterprise-wide solution covering Sales, Marketing, Customer Service & Support. Scalable and highly customisable enterprise-wide solution covering Sales, Marketing, Customer Service & Support.
AnswerChat

AnswerChat

Por Alpha Media

(0 reseñas)
Customer support system that helps track your website and visitor's statistics. Customer support system that helps track your website and visitor's statistics.
eTouchPoint

eTouchPoint

Por eTouchPoint

(0 reseñas)
Customer feedback and coaching application for service-oriented businesses. Customer feedback and coaching application for service-oriented businesses.
versaSRS HelpDesk

versaSRS HelpDesk

Por VersaDev

(3 reseñas)
Are you are looking for IT HelpDesk, Customer Service, CRM, Support, Trouble Ticket, Issue Tracking or Bug Tracking software? Manage all your company communications from a single point, provide outstanding support to your customers AND save money. Feature rich and affordable, versaSRS has all the features your business needs: knowledge base, customer self service, contracts management, integrated CRM, asset management, and much, much more. Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data.
Cincom Synchrony

Cincom Synchrony

Por Cincom Systems

(1 reseña)
A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers. It leverages the insight you have about each customer in the context of each interaction to deliver optimal customer experiences and organizational outcomes. Synchrony brings your CEM strategy to life in a realistic, operational model that grows your business while improving operational results. A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers.
Neocase CS

Neocase CS

Por Neocase Software

(0 reseñas)
Neocase CS is a unique customer service and support solution that lowers service costs, improves customer satisfaction, and enhances service levels. With Business Process Management and Business Intelligence functionality, organizations can analyze, create, implement, monitor, and further increase customer satisfaction and business workflows to dramatically boost service efficiency and effectiveness. Global companies are transforming and differentiating their business with Neocase technologies. Maximizes productivity and quality of service through self-service, knowledge management and advanced workflows.
Cognitive Virtual Assistant

Cognitive Virtual Assistant

Por Cognicor

(0 reseñas)
Gives instant answers to customer queries. Understands customer intent in natural language. Creates knowledge base from existing web. Gives instant answers to customer queries. Understands customer intent in natural language. Creates knowledge base from existing web.
Inforobo

Inforobo

Por Brainasoft

(0 reseñas)
Inforobo is an automated information chatbot platform which provides all in one solution for sales and marketing automation, customer service, live chat, lead generation, website assistance, and knowledge-base with NLP. Inforobo engages customers who visit your website in automated live chat conversations with text to speech and speech recognition enabled bot. Inforobo's artificial intelligence provides the front-line support, provides answers and guides customers in their shopping decisions. An automated information assistant system which provides all in one solution for marketing automation, customer service, live chat etc.
Intercom

Intercom

Por Intercom

(351 reseñas)
Intercom is the complete growth platform for marketing, sales, and support. Our products and platform help businesses grow faster through better customer relationships. The worlds most successful companies, like Atlassian, Shopify, and New Relic use Intercom to drive growth through chat, bots, and personalized customer communications. Intercom is the complete growth platform for marketing, sales, and support.
Dovetail

Dovetail

Por Dovetail Research

(25 reseñas)
With Dovetail, user researchers, designers, and product managers can store user research data in one place, analyze qualitative data to discover patterns and insights, and share research findings with the rest of their organization. Featuring a rich text collaborative editor, inline tagging, images and files, insights, sentiment analysis, a great user experience, and world-class support, Dovetail is cloud research software you'll want to use, all for an affordable price. Store, analyze, and collaborate on user research, making it easy to see patterns, discover insights, and decide what to do next.
Blazedesk

Blazedesk

Por Blazedesk

(10 reseñas)
Blaze Desk provides your organization with a one fixed monthly fee per user . BlazeDesk grows with your organization. The functionalities of Blazedesk give your organization a total package. A good base to help your organization grow to its full potential. Blazedesk contains the following modules: CRM Project Management Inventory Management Invoicing Customer Support Cloud file storage Client and vendor Extranet Blazedesk is an all in one solution for entrepreneurs with CRM, Project management, Invoicing and customer support in one solution.
SupportSync

SupportSync

Por SupportSync

(7 reseñas)
PRODUCT RETURNS made easy with SupportSync's Product Return Management software specifically designed for small to medium sized business that have product return considerations. SupportSync synchronizes your customer service team, return processing centers and your customers from the creation of a case/ticket through resolution of the return (RMA) all in one easy-to-use, affordable cloud-based system in real-time! SupportSync provides Product Return Management software designed for businesses who provide products that require return services.
ServiceMobility

ServiceMobility

Por ServicePower

(7 reseñas)
Helps deliver exceptional customer experience by empowering your field operatives with information to manage end-to-end work orders. Helps deliver exceptional customer experience by empowering your field operatives with information to manage end-to-end work orders.
HelpSite.io

HelpSite.io

Por HelpSite.io

(5 reseñas)
HelpSite is a simple service to help you setup the perfect support center, or "help site". HelpSite gives you 1) a support site with your FAQs and knowledge base. It's beautiful, mobile-friendly, and searchable so your customers can find answers fast. 2) A smart contact form that auto-suggests articles as someone types their message. 3) A lightning-fast search box that works like magic to find relevant helpful articles. HelpSite is easy-to-use hosted knowledge base software for creating an awesome support & FAQ site for your business.
eServiz

eServiz

Por IndusMedia Technologies

(3 reseñas)
Eserviz is a comprehensive service management solution and includes complaint registry mechanism, AMC & Warranty, Field and customer management including alerts and reminders to all concerned over both email and mobile. Eserviz can be used in virtually all industry segments and is today has clients in most of them including Engineering, Medical Equipment,Safety and Security systems,Home Appliances,Plant and Machinery, Industrial Equipments,Personal Devices,Office Automation and Automotive. Comprehensive complaint registry mechanism, AMC & Warranty, Field and customer management, including alerts and reminders.
HyperTeam CRM for Office 365

HyperTeam CRM for Office 365

Por HyperTeam

(3 reseñas)
HyperTeam CRM for Office 365 HyperTeam CRM for Office 365
SpiceCSM

SpiceCSM

Por SpiceCSM

(1 reseña)
SpiceCSM is the leading platform for creating a digital ecosystem that connects disparate systems, people, and processes, and orchestrates interactions to greatly enhance the user experience and better leverage existing infrastructure. Combining a powerful integration platform, robust business rules and work-flow engines, intelligent robotic process automation, and a unified interface with dashboard and analytics, SpiceCSM allows organizations unparalleled capabilities to innovate and transform. SpiceCSM is a cloud based integration & automation platform making it easy to connect disparate systems, and automating manual tasks.
Aptean Onyx CRM

Aptean Onyx CRM

Por Aptean

(1 reseña)
Put customers at the center of all your operations with Onyx CRM. A web-based CRM solution that provides acute, comprehensive access to customer information, Onyxs functionality heightens customer experience. With enhanced insight into details, customer relationships and hierarchy, support incidents, sales opportunities, campaigns, contact history, emails and appointments, go beyond pleasant interaction and impress your customers with a differentiated and unique customer experience. Onyx provides powerful & configurable tools to grow mutually beneficial relationships with customers and increase staff's productivity.
eGain Suite

eGain Suite

Por eGain Communications

(0 reseñas)
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world. eGain's unified knowledge management and customer engagement solution suite powers digital transformation for leading brands.
WebSupport PRO

WebSupport PRO

Por Support Sentry

(0 reseñas)
Web based customer service software for small to medium sized businesses. Web based customer service software for small to medium sized businesses.
Remetrex PQ

Remetrex PQ

Por Remetrex

(0 reseñas)
Web-based enterprise level complaint handling software to help increase your company's productivity. Web-based enterprise level complaint handling software to help increase your company's productivity.
Eptica Entreprise Suite

Eptica Entreprise Suite

Por Eptica

(0 reseñas)
Multi-channel customer interaction software, either in-house or on SaaS, delivers consistent, managed service across all channels. Multi-channel customer interaction software, either in-house or on SaaS, delivers consistent, managed service across all channels.
Comarch NGSF

Comarch NGSF

Por Comarch

(0 reseñas)
Next Generation Service Fulfillment is a solution which realizes the component-based service creation concept in order to reduce service lifecycle and enables CSPs to quickly update the customer service portfolio. Component-based service creation concept to reduce service lifecycle and enables CSPs to update the customer service portfolio.
CS for SharePoint

CS for SharePoint

Por Crow Canyon Systems

(0 reseñas)
Crow Canyon Software's Customer Service Application for Office 365 and SharePoint captures requests from customers and clients using our portal, email, mobile platforms, and the web, turning those requests into rout-able tickets. Escalating alert features keep the tickets moving to resolution. Priority filters quickly identify deadlines and overdue tickets. Attach forms, documents, and link assets, equipment, CRM, etc to tickets. Customers will benefit from quick and accurate responses. Provides a powerful account, contact and ticket management that your organization requires to optimize call center/support activities.
CRMUnleashed

CRMUnleashed

Por Force Software

(0 reseñas)
Support clients in various locations with one application through a web-based portal or an automated bug notification tool. Support clients in various locations with one application through a web-based portal or an automated bug notification tool.
Sparkcentral Customer Engagement Platform
Become one of the first brands to capture customer feedback directly within Twitter and analyze data in order to understand how your customers view and value your products and services. We know you care about your customers, so make sure they know it too. Were here to help you be the brand you want to be with technology that enables you to know your customer, value their time, and engage with them in a meaningful way. Sparkcentral is an enterprise customer care and engagement platform that unifies social, mobile, cloud and contextual data.
Any Request

Any Request

Por CyberNiche Software

(0 reseñas)
Store and track all customer requests. Store and track all customer requests.
Web Customer Service Solution

Web Customer Service Solution

Por Vocalcom

(0 reseñas)
Vocalcom Cloud Customer Service Solution has been crafted to deliver smart, intuitive, enterprise level contact center functionality that is easy to implement and manage and most important enables call center agents to deliver excellent customer service. The solutions integrate with leading CRM applications, such as Desk, Salesforce & Zendesk, make customer data easily accessible, so agents never have to wade through endless systems to provide fast and personalized customer service. Vocalcom is a leading cloud customer service software solution. Over 550,000 agents use Vocalcom to increase customer satisfaction.
OMQ self service

OMQ self service

Por OMQ

(0 reseñas)
Easy-to-use software solutions for support systems (such as ticketing systems, contact forms) and make them more intelligent. Easy-to-use software solutions for support systems (such as ticketing systems, contact forms) and make them more intelligent.
Requuest

Requuest

Por Requuest

(0 reseñas)
Requuest is web-based SaaS service desk software designed for delivering worry-free IT support, a platform allowing agent's productivity to go beyond client expectations. Requuest gives you an edge in reducing ticket volume, automating quick response and make IT results shine across your business. Create workflows. Manage assets. Set business rules. Visualize key reports. Auto-assign. Prepare survey. Customize portal. Filter dispatch tickets. Meet all around service levels. Requuest. You got IT. Requuest is web-based SaaS service desk software designed for delivering worry-free IT support.
Rocktik

Rocktik

Por Evayadesk