Software para centro de atención telefónica

Utiliza la página Capterra.mx de México para encontrar el mejor software de Software para centro de atención telefónica para tu empresa.

¿Por qué Capterra es gratis?
Genesys PureCloud

Genesys PureCloud

Por Genesys

(48 reseñas)
The Genesys PureCloud platform is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communicationsvoice, chat, email, text message and more. An intuitive interface makes it easy to use, whether youre an agent, supervisor or IT administrator. Weekly feature releases ensure youll exceed customer expectations today and tomorrow. Descubre más sobre Genesys PureCloud PureCloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement. Descubre más sobre Genesys PureCloud
Five9 Call Center Software

Five9 Call Center Software

Por Five9

(303 reseñas)
Five9 is the all-in-one call center software that uses Practical AI to increase your agents' effectiveness on the phone, web, email, chat and more. Use smart dialers to give your agents more time with live prospects. Get your customers to the right agent with intelligent routing. Use customer intent data to suggest the next best action to your agents before they answer the phone. Analyze and report on performance in real-time. All with 24/7 customer support. See why 2000+ customer trust Five9. Descubre más sobre Five9 Call Center Software Cloud Contact Center with Practical AI- Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations. Descubre más sobre Five9 Call Center Software
Twilio Flex

Twilio Flex

Por Twilio

(112 reseñas)
Twilio Flex is the first fully programmable cloud contact center platform that gives businesses complete control of their contact center experience. With Twilio Flex, companies can instantly deploy an omnichannel contact center platform and also programmatically customize every element of the experience including the agent interface, communication channels, interaction routing, and reporting to meet the unique needs of the business. Descubre más sobre Twilio Flex Twilio Flex is the first fully programmable cloud contact center platform that gives businesses complete control. Descubre más sobre Twilio Flex
Aspect Via

Aspect Via

Por Aspect Software

(12 reseñas)
Designed for contact centers with 50+ agents, Aspect Via customer engagement platform is the only solution that unifies the entire enterprise around the customer by eliminating barriers that divide departments and fragment work flows. As a SaaS offering tailor made for the cloud, Aspect Via offers native omni-channel Interaction Management (IM), Workforce Optimization (WFO) and Self-Service capabilities combined with a common UI and shared, real-time and historical reporting. Descubre más sobre Aspect Via Aspect Via is an all-in-one, cloud customer engagement platform for companies with 50+ contact center agents. Descubre más sobre Aspect Via
Call Center Software

Call Center Software

Por CallTools

(69 reseñas)
Unify your inbound calls and outbound dialing on a single platform. Close the gaps between departments with a combined approach to your companys call center software. Simplify the way you manage your call center. From call logs and call recordings to real time reports and live agent monitoring, cloud-based call center software from CallTools.com covers it all. In-house customer support and development teams keep you informed and the software up to date. Descubre más sobre Call Center Software Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team. Descubre más sobre Call Center Software
RingCentral Contact Center

RingCentral Contact Center

Por RingCentral

(615 reseñas)
RingCentral Contact Center integrated with RingCentral Glip team messaging enables agents to communicate and collaborate across your organization in real time to resolve customer issues efficiently. With skills-based omnichannel routing and RingCentral Pulse intelligent bots for real-time metrics monitoring, your business will always be equipped to respond quickly to dynamic customer needs. Descubre más sobre RingCentral Contact Center RingCentral Call Center delivers powerful, multi-channel capabilities that let customers decide how they want to engage with you. Descubre más sobre RingCentral Contact Center
Salesforce

Salesforce

Por Salesforce Service Cloud

(349 reseñas)
With call center solutions from Salesforce, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global call center software that runs in the cloud, 24x7. With Salesforce call center solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles. Descubre más sobre Salesforce With call center solutions, you can streamline your support operations to provide 24x7 global support that is cost effective Descubre más sobre Salesforce
Toll Free Least Cost Routing
thinQ ofrece control completo sobre cada aspecto del tráfico de voz entrante y saliente de una empresa. Con un innovador motor de enrutamiento de menor costo (LCR) y el único LCR gratuito del sector, thinQ permite a las empresas aprovechar las tarifas de llamadas optimizadas en múltiples proveedores con recuperación de desastres, distribución de carga y analíticas de llamadas integradas en el software. Los servicios de originación también permiten que las empresas soliciten números locales y gratuitos y habilitan las funciones de SMS/MMS, CNAM y LRN. Descubre más sobre Toll Free Least Cost Routing thinQ proporciona control total sobre cada aspecto de las comunicaciones entrantes y salientes de una empresa dentro de una potente plataforma en la nube. Descubre más sobre Toll Free Least Cost Routing
Contact Center

Contact Center

Por Enghouse Interactive

(3 reseñas)
Enghouse Interactive's customer interaction management solutions enhance the daily contact center experience from all angles. Empower agents with an omni-channel, universal queue, providing complete interaction history. Improve service with real-time feedback, agent evaluation, and call recording. Boost customer loyalty with proactive notifications and intuitive self-service options. Provide partners with an environment for remarkable customer service anytime, anywhere, anyhow. Descubre más sobre Contact Center Enghouses omnichannel contact center provides a comprehensive set of interaction management tools to improve the customer experience. Descubre más sobre Contact Center
Talkdesk

Talkdesk

Por Talkdesk

(108 reseñas)
Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers. Descubre más sobre Talkdesk Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations. Descubre más sobre Talkdesk
Nextiva Call Center

Nextiva Call Center

Por Nextiva

(160 reseñas)
Nextiva provides cloud-based communication and collaboration solutions designed to simplify the way businesses communicate. Nextiva serves more than 150,000 businesses in the US from its headquarters in Scottsdale, Arizona. See why everyone is switching to Nextiva! | Improve deployment speed | Utilize a flexible staffing structure | Experience dramatic cost savings | Manage your communications from anywhere | Amazing Service | Descubre más sobre Nextiva Call Center Business telephony solution with auto attendant, line mirroring, call forwarding, queuing, and recording features. Descubre más sobre Nextiva Call Center
Dialfire

Dialfire

Por cloud IT Services

(5 reseñas)
El software de centro de atención telefónica para llamadas salientes fácil de usar con marcador predictivo desde la nube. Muy fiable y seguro. Aumenta la productividad a través de formularios personalizables, campañas de varios pasos con flujos de trabajo automatizados, entrada combinada, analíticas personalizables en tiempo real, supervisión de llamadas y grabación. Se integra con tu software existente a través de la API REST. Soporta la externalización a centros de atención telefónica subcontratados. Ideal para oficinas distribuidas. Pago por uso. Sin coste de instalación, sin cargo por agente. Descubre más sobre Dialfire Software de centro de atención telefónica para llamadas salientes fácil de usar y en la nube, con muchas funciones avanzadas, sin costes de instalación ni cargos mensuales por agente Descubre más sobre Dialfire
ProcedureFlow

ProcedureFlow

Por ProcedureFlow

(25 reseñas)
With ProcedureFlow, following company processes has never been easier. Ditch the 200 page manual that no one reads and create standard operating procedures that people actually enjoy using. Use small hyperlinked flowcharts to represent complex expert knowledge and once employees can see inside the heads of your experts, use the flows to reduce training and mentoring by 50-90%. Descubre más sobre ProcedureFlow When you represent expert knowledge as a visual map, you give people the confidence to start the work sooner. Descubre más sobre ProcedureFlow
NICE inContact Telephony Software

NICE inContact Telephony Software

Por NICE inContact

(100 reseñas)
NICE inContact is the cloud contact center software leader with the worlds #1 cloud customer experience platform. NICE inContact CXone combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContacts solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. Descubre más sobre NICE inContact Telephony Software Customer call center software with voice response system, skills-based routing, speech recognition, inbound/outbound and call blending. Descubre más sobre NICE inContact Telephony Software
Castel Call Center

Castel Call Center

Por Castel Communications

(2 reseñas)
Castel Communications empowers your contact center with LIVE speech analytics technology that drives automated post-call review, agent compliance during a LIVE call, and superior customer engagement. Our comprehensive call center solution suite is built on LIVE listening technology that automates your QA/QM process via keyword spotting. This produces compounding efficiencies that increase agent compliance and contact center revenue. Descubre más sobre Castel Call Center Castel's call center solutions empower you with LIVE speech analytics driving real-time agent compliance and call center revenue. Descubre más sobre Castel Call Center
Aircall

Aircall

Por Aircall

(124 reseñas)
Aircall is the preferred call center solution for modern brands. By seamlessly integrating with the most popular CRM and Helpdesk tools, we help sales and support teams communicate clearly and efficiently. Admins can instantly add numbers from 100+ countries, scale their teams according to seasonality, and gain deep insights through real time analytics. Accessible by desktop and mobile app. Start a risk-free trial to see Aircall in action. Descubre más sobre Aircall Aircall lets admins instantly adjust teams according to seasonality, add numbers in 100+ countries, & integrate with popular CRM tools. Descubre más sobre Aircall
Dixa

Dixa

Por Dixa

(7 reseñas)
Dixa te permite ofrecer un servicio personal en tiempo real a través de voz, correo electrónico y chat en una interfaz simple, diseñada para centros de llamadas y equipos de atención al cliente. Disfruta de VoIP de calidad con tarifas locales en todo el mundo y amplía o reduce el sistema instantáneamente sin costo adicional. Los precios comienzan en USD 15 por agente, y hay descuentos para equipos muy conversadores. Además, se proporciona enrutamiento de llamadas avanzado, respuesta de voz interactiva (IVR), colas, devolución de llamadas, estadísticas de rendimiento en tiempo real e históricas, reconocimiento al cliente y mucho más. Descubre más sobre Dixa Dixa es una plataforma multicanal de atención al cliente, basada en la nube. Este sistema de VoIP de alta calidad comienza en USD 15 por agente al mes. Descubre más sobre Dixa
TCN

TCN

Por TCN

(3 reseñas)
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology; inbound, outbound, omni-channel, IVR, call recording, business and speech analytics required to optimize operations and adhere to industry regulations. Scale up with our true cloud platform. Descubre más sobre TCN Cloud call center technology; inbound, outbound, omni-channel, IVR, call recording, business and speech analytics. Descubre más sobre TCN
VanillaSoft

VanillaSoft

Por VanillaSoft

(61 reseñas)
Increase your outbound calling productivity with VanillaSoft. VanillaSoft is the easy-to-use, cloud-based solution for telemarketing, appointment setting, and insides sales. The VanillaSoft feature set ensures that every minute counts: Progressive Dialing, Next-Best-Lead Routing, On-Board Scripting, Automated E-mailing, Real Time Lead Distribution, Live Dashboard and Call Recording for training. It's perfect for team-based selling, prospecting, appointment setting and telefundraising. Descubre más sobre VanillaSoft Cloud-based lead management software including auto dialing, call recording, DNC compliance & web lead integration for outbound calling Descubre más sobre VanillaSoft
CallCenterNOW

CallCenterNOW

Por ChaseData

(116 reseñas)
ChaseData's cloud based Call Center Solution offers leading edge technology and value for call centers with 5 or more agents. Superior performance, customer service, and user friendly interfaces make ChaseData the clear choice for your business needs. Outbound predictive dialing, queued progressive dialing and managed preview dialing are combined in one powerful software suite which easily integrates with a multitude of third party applications. Contact us today to request a free demo. Descubre más sobre CallCenterNOW Feature-rich, flexible, hosted call center software (inbound and outbound) that is very easy to deploy, manage and use everyday. Descubre más sobre CallCenterNOW
CallFinder

CallFinder

Por CallFinder

(0 reseñas)
CallFinder is SaaS speech analytics solution that is powerful, affordable, and easy to use. It enables small and medium size businesses to improve agent performance, automate quality monitoring, and provide a superior customer experience. Let CallFinder help your business gain visibility into the voice of your customers, monitor agent script and regulatory compliance, enhance workforce training, manage quality monitoring, analyze and improve business processes, discover revenue opportunities. Descubre más sobre CallFinder CallFinder is a SaaS speech analytics solution built to help your business improve agent performance and customer experience. Descubre más sobre CallFinder
Omni-Channel Self-Service

Omni-Channel Self-Service

Por Verascape

(0 reseñas)
Verascape offers a suite of cloud-based IVR and Chatbot self-service solutions across all customer communication channels including phone, automated chat, SMS, Facebook Messenger, smart speakers, and other emerging channels. Our self-service solutions are diverse and include Customer Service, Payments, Intelligent Call Routing, Order Processing, Virtual Digital Assistant, and Outbound Notifications. We offer the highest success rates, pay-for-performance pricing, and no upfront set-up fees. Descubre más sobre Omni-Channel Self-Service Cloud-based, omni-channel self-service solutions powered by AI, Real-Time Data, NLP, Machine Learning, and Advanced Analytics Descubre más sobre Omni-Channel Self-Service
UJET

UJET

Por UJET

(6 reseñas)
UJET is a ultra-modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade, SOC2 Type II and HIPAA compliant. For more information, visit www.getujet.com. Descubre más sobre UJET UJET is a cloud contact center software company with leading innovation in customer support on the web, phone, and mobile apps. Descubre más sobre UJET
Freshcaller

Freshcaller

Por Freshworks

(2 reseñas)
Freshcaller es un sistema PBX en la nube con el que puedes comprar números de teléfono locales y gratuitos en más de 40 países. Permite a tu equipo participar en conversaciones contextuales con las personas que llaman. Freshcaller es el centro de atención telefónica ideal para startups y pequeños equipos. Con Freshcaller, las empresas pueden elegir grabar todas sus conversaciones telefónicas y permitir que los supervisores escuchen y hablen con los clientes en tiempo real. Descubre más sobre Freshcaller Freshcaller es una solución de centro de atención telefónica basada en la nube que te ayuda a escalar tu negocio sin tener que preocuparte por la complejidad. Descubre más sobre Freshcaller
Newfies-Dialer

Newfies-Dialer

Por Star2Billing

(4 reseñas)
Solución de marcado automático de transmisión de voz y mensajes SMS para generación de clientes potenciales mediante sistemas de respuesta de voz interactiva (IVR) de salida flexibles y derivación de llamada al presionar 1. Newfies-Dialer se utiliza en marketing, estudios de mercado, encuestas de opinión y votaciones. Incluye la facturación de llamadas para empresas de telecomunicaciones que desean vender la transmisión de voz como servicio a sus clientes. Descubre más sobre Newfies-Dialer Solución de marcado automático de transmisión de voz y mensajes SMS para generación de clientes potenciales mediante sistemas de respuesta de voz interactiva (IVR) de salida flexibles y derivación de llamada al presionar 1. Descubre más sobre Newfies-Dialer
SpitFire Predictive Dialer

SpitFire Predictive Dialer

Por OPC Marketing

(19 reseñas)
What makes SpitFire different than other predictive dialers? SpitFire Enterprise is the only contact center software offering: Cloud, Premise or Hybrid call center solutions. 5 dialing modes: Predictive, Fixed Rate, Quick Connect, Preview & Manual Dialing options! Integrate your CRM or PBX or use the SpitFire API to fully customize your call center. OPC Marketing is all under one roof in Addison, Texas where we develop, we deliver and we support! Descubre más sobre SpitFire Predictive Dialer SpitFire Enterprise Call Center Software: Easy to Install, Operate & Upgrade. Agents can login for anywhere in the world on any device. Descubre más sobre SpitFire Predictive Dialer
XenCALL

XenCALL

Por XenCALL

(5 reseñas)
XenCALL es un marcador predictivo VoIP todo en uno que faculta a los centros de atención telefónica y agentes de telemarketing para cerrar más acuerdos con clientes potenciales y aumentar las ventas de manera global. XenCALL se distingue por sus avanzadas estrategias para colas de llamadas entrantes, un teléfono IP incorporado y un potente CRM. Basado en la nube, sin necesidad de descargas y fácil de usar, este producto es seguro e intuitivo. XenCALL ofrece sesiones de capacitación personalizadas y un equipo de asistencia completamente interno. Regístrate para una demo gratuita sin compromiso de compra. Descubre más sobre XenCALL XenCALL es un software de automatización de centro de atención telefónica con marcado predictivo, distribución de clientes potenciales y un plano en vivo del equipo de ventas. Descubre más sobre XenCALL
LiveAgent

LiveAgent

Por QualityUnit

(611 reseñas)
LiveAgent es un software de atención al cliente con soporte de centro de atención telefónica que se adapta a todo tipo de empresas, sin importar cuán pequeñas o grandes sean. Ser el tercer fabricante de smartphones de 2015 conlleva una gran responsabilidad, por eso Huawei decidió confiar en LiveAgent como su solución de asistencia al cliente. LiveAgent incluye más de 170 funciones de centro de ayuda que incluyen chat en vivo, voz y redes sociales. Descubre más sobre LiveAgent LiveAgent ayuda a las empresas a prosperar en el servicio de atención al cliente. ¡Crea una comunidad de clientes, aumenta la satisfacción del cliente y triunfa! Descubre más sobre LiveAgent
Oracle Contact Center Anywhere
Promero call center solutions start from only $59/month-agent. Promero sells and hosts top brands. Oracle Contact Center Anywhere, Aspect Zipwire, Enghouse Interactive CCSP and Five9. Workforce management from Aspect WFO and Pipkins Vantage Point. Speech Analytics from CallMiner. Business Process Automation from RiverStar. CRM integrations with Salesforce, Microsoft Dynamics, Oracle Service Cloud, Siebel CRM, ZohoCRM. Uniquely qualified to provide unbiased recommendations. Descubre más sobre Oracle Contact Center Anywhere #1 Cloud Call Center Software $59/user. Absolutely the best in class top brand cloud call center software for the lowest price. Descubre más sobre Oracle Contact Center Anywhere
Business VoIP Solutions

Business VoIP Solutions

Por ClarityTel

(4 reseñas)
ClarityTel provides cost-effective, easy-to-use call center solutions for businesses of all sizes using advanced VoIP technologies. Additional services include call recording, call queue management, advanced auto attendants, & more. Our solutions can be customized to meet any organization's communication needs & we back up our services with 24/7 support through our nationwide network of highly-skilled technical experts. Descubre más sobre Business VoIP Solutions ClarityTel provides cost-effective, easy-to-use call center phone system solutions for businesses of all sizes using VoIP technology. Descubre más sobre Business VoIP Solutions
Outbound Call Center Software

Outbound Call Center Software

Por Convoso

(10 reseñas)
Perfect for 10+ users - Free Trial. Get the highest connection rate with our Outbound Call Center Software designed to convert more leads faster. Now you can call, email, and text your leads in a single platform. You can also reduce headcount by at least 20% through our Conversational artificial intelligence Agent which will pre-qualify your leads using a real human's voice, but without any human interaction. Descubre más sobre Outbound Call Center Software Perfect for 10+ users-Free Trial. Get the highest connection rate with our Outbound Call Center Software with artificial intelligence. Descubre más sobre Outbound Call Center Software
PhoneBurner

PhoneBurner

Por PhoneBurner

(75 reseñas)
PhoneBurner is for OUTBOUND CALL CENTERS. Have more LIVE conversations in 15-minutes guaranteed! We're so confident you'll boost outbound sales with our power dialer, you can use our full product for FREE without a credit card. Here's why we're confident: 1) Dial leads 4x faster 2) No awkward pauses after contact answers 3) Drop voicemails/emails in 1-click 4) Automate post call workflows 5) No special equipment needed. Powerful yet easy to use! Descubre más sobre PhoneBurner Powerful OUTBOUND CALL CENTER platform. Reach 4x more leads w/ NO awkward pause. No set up fees. Free trial (no credit card needed). Descubre más sobre PhoneBurner
CrazyCall

CrazyCall

Por CrazyCall

(31 reseñas)
Telefonía en la nube para Centros de atención telefónica y Profesionales de ventas, accesibles desde el navegador, sin instalación ni facturación compleja. ¡Todo lo que necesitas es elegir un número y comenzar a llamar a clientes potenciales! Permite organizar y administrar ventas, controlar la calidad de las llamadas, reducir costos, integrar y automatizar campañas de televentas. CrazyCall es también una plataforma de habilitación de ventas fácil de usar que aumenta el rendimiento de la inversión de llamadas de venta en frío y ayuda con las conversiones de sitios web. Descubre más sobre CrazyCall Telefonía en la nube para ventas en centros de atención telefónica. Descubre más sobre CrazyCall
EducationFolder

EducationFolder

Por EducationFolder

(4 reseñas)
Una suite de administración del desempeño del centro de contacto basado en la nube que combina aseguramiento de calidad, capacitación, entrenamiento, base de conocimientos e implicación del empleado. Además, los KPI de nivel de agente se pueden mostrar al agente. El paquete operativo automatiza muchas de las tareas manuales dentro del centro de contacto. Recibió el premio PACE a la innovación en 2015 y es una de las 20 tecnologías principales de la revista CIO Review de 2016 para no perder de vista. "La suite es verdaderamente innovadora y pionera, imprescindible para todos los centros de contacto". Descubre más sobre EducationFolder Una suite de administración del desempeño del centro de contacto basado en la nube que combina aseguramiento de calidad, capacitación, entrenamiento, base de conocimientos e implicación del empleado. Descubre más sobre EducationFolder
CallShaper

CallShaper

Por CallShaper

(13 reseñas)
Are you tired of being disappointed with poor connections, downtime, lag, and finger pointing when you escalate an issue? Ideal for Call Centers making and receiving calls to the USA with 5 or more agents, we outshine the competition by continually adding new features; making the system simpler to use which saves time and money. Our support is outstanding and free. Contact us today and let's talk about the benefits so you can make the right decision and buy with confidence. Descubre más sobre CallShaper An optimized contact center solution. Includes customizable IVR, QA, scripting, intuitive interface, robust reporting and much more! Descubre más sobre CallShaper
VCC Live

VCC Live

Por VCC Live

(22 reseñas)
VCC Live es un software de centro de contacto basado en la nube que brinda servicios de telecomunicaciones a todo tipo de empresas que desean ofrecer soporte inmediato a sus clientes. Sus características avanzadas (IVR, estadísticas en tiempo real, alta seguridad, marcador predictivo, entre otros) le permiten a tu equipo de centro de contacto realizar una amplia variedad de acciones desde un solo software. Con la solución omnicanal de VCC Live, puedes usar y cambiar entre múltiples canales de comunicación como voz, correo electrónico, chat y SMS. Descubre más sobre VCC Live Software de centro de contacto basado en la nube con funciones de gestión y operador incorporadas, así como informes analíticos y de seguridad de datos. Descubre más sobre VCC Live
Bria

Bria

Por CounterPath

(53 reseñas)
Softphone premiado, diseñado para el cliente que ayuda a configurar tu centro de atención telefónica con tu IP-PBX de elección. Llama intuitivamente con una interfaz de teclado centralizado. Respuesta automática de llamadas entrantes con tiempo de espera conmutable. Incrementa las llamadas con fácil transferencia de llamadas y funciones de retención de llamadas. Rastrea los patrones de éxito con las métricas de llamada y grabación de llamadas. ¿Eres un usuario de Salesforce? Llama y rastrea el progreso dentro de tu tablero de Salesforce. Bria es una configuración de teléfono IP y tu solución para el control de llamadas. Descubre más sobre Bria Agente del centro de atención telefónica listo para clientes de softphone VoIP Integra con las principales soluciones de centro de atención telefónica o personaliza con Bria API y SDK. Descubre más sobre Bria
InfoFlo

InfoFlo

Por InfoFlo Solutions

(67 reseñas)
We think VoIP pricing should be simple. With InfoFloTalk you pay just $29.99 per line and get UNLIMITED extensions. We are the only VoIP provider on this list who charges per line and not per extension. No hidden costs, no gimmicks. If you are currently paying per extension then you are overpaying. Sure, you could work with a bigger VoIP provider, but bigger doesn¿t mean better. No one can match us head on when it comes to our superior technology or customer-first pricing model. Pay per line Descubre más sobre InfoFlo We think VoIP pricing should be simple. With InfoFloTalk you pay just $29.99 per line and get UNLIMITED extensions. We are the only VoI Descubre más sobre InfoFlo
TRACK Hospitality Software

TRACK Hospitality Software

Por TRACK Hospitality Software

(7 reseñas)
Pruébalo durante 60 días GRATIS con TRACK CHAT. TRACK Pulse es una plataforma de comunicación en la nube basada en un CRM dinámico para las necesidades únicas del sector de alquileres vacacionales. Administra tus invitados actuales y potenciales mientras conviertes más clientes potenciales en ventas. Descubre más sobre TRACK Hospitality Software TRACK - plataforma de voz, correo electrónico, chat en vivo, mensajes SMS para convertir más clientes potenciales en ventas. Descubre más sobre TRACK Hospitality Software
VICIdial

VICIdial

Por Vicidial Group

(164 reseñas)
Software de centro de contacto de código abierto con capacidades de marcador predictivo. Maneja llamadas entrantes, salientes y combinadas, así como correo electrónico entrante y el chat del sitio web del cliente. Descubre más sobre VICIdial Software de centro de atención telefónica de código abierto con marcador predictivo de salida. También maneja llamadas entrantes y manuales, correo electrónico y chat web. Descubre más sobre VICIdial
iNexus

iNexus

Por NexInteractive

(3 reseñas)
iNexus the Ultimate Cloud Contact Center Dialers. The highest Dial Ratios in the Industry 100:1, Increase contacts by 500% NOW. Same day Free trial. Outbound: predictive, vertical, preview, SMS, Press1, TTS broadcasting up to 8 million dials per-campaign daily, Cell Phone filter, Dynamic ANI. Inbound: IVR, Multi call handling, skill-Base routing. Agent pop screen SuperScriptor and more! Descubre más sobre iNexus PureCloud Dialer. Triple your contacts, Predictive, MSG Broadcasting, SMS, Call Recording, Inbound IVR, Cell Scrub, Silent Cell Drops. Descubre más sobre iNexus
Fenero

Fenero

Por Fenero

(13 reseñas)
We're here to free contact centers from ever paying for software to manage their business. We know our solution works. Proven. We have seen it change how large contact centers work (and save). Reliable. We don't charge for our software - ever. We support ACD, IVR, outbound dialing (manual, preview, predictive), chat, email, and more - and we're crazy enough to give it away for free. Descubre más sobre Fenero Free, award-winning cloud based contact center software for sales and customer service organizations worldwide. Register NOW for free! Descubre más sobre Fenero
FluentStream

FluentStream

Por FluentStream Technologies

(35 reseñas)
From intelligent queue routing that fosters first call resolution to customized reporting that provide key insights into support team productivity, the FluentStream Business phone system is designed with call centers in mind. As an innovative leader in business communications, FluentStream has reinvented business phone systems. FluentStream offers dynamic cloud-based technology for all businesses and works to bring every single one the best performance. Descubre más sobre FluentStream FluentCloud is a cloud based business phone system that focuses on being more affordable for your business and improving reliability. Descubre más sobre FluentStream
SalesExec

SalesExec

Por ClickPoint Software

(10 reseñas)
Close more leads and improve ROI instantly with SalesExec. Setup all lead sources to automatically route leads to sales agents (Push or Pull) Automated distribution of leads based on state, zip, territory, round-robin Power dialer, click-to-dial - no additional charge, use your VoIP solution Email nurture with instant notifications for opened and delivered email Lead management solution that lets you design sales process Improve conversion rates from leads immediately. Descubre más sobre SalesExec Automated Lead Distribution and Lead Management System. Deliver leads 9 different ways and create as many lead types as you like. Descubre más sobre SalesExec
InTheChat

InTheChat

Por InTheChat

(1 reseña)
ITC's digital customer engagement platform combines support for web chat with all other digital channels, consolidating them into one interface. Allow customers to connect with you on their channel of choice. CRM Integration and complete transaction history gives agents a 360-degree view of your customers, and features like pre-formatted responses, Skills-Based Routing, and integration with WFM make it easy to provide superior digital customer service. Descubre más sobre InTheChat ITC is a digital customer engagement platform with that consolidates live chat and all digital channels into one interface. Descubre más sobre InTheChat
PIMS Dialer

PIMS Dialer

Por Pimsware

(21 reseñas)
$125 per user per month unlimited outbound minutes. Enterprise class call center suite hosted predictive outbound, inbound and blended auto dialer. Designed to only deliver live calls to your agents. Answer machines, disconnected number, operator intercepts are handled by the dialer without impacting an agent's productivity. Descubre más sobre PIMS Dialer $125 per user per month unlimited outbound minutes. Enterprise class call center suite hosted predictive outbound, inbound and blended Descubre más sobre PIMS Dialer
Shelf

Shelf

Por Shelf

(41 reseñas)
Shelf is an award winning knowledge management platform with the best search in the industry enabling call centers save time and avoid costly mistakes. Used by organizations like Google, Amazon and Nielson, Shelf was designed by a Harvard knowledge management & AI expert for best in class search and findability. Unlike other knowledge platforms, Shelf enables agents to search inside of documents and leverages powerful machine learning to automatically recommend content. Contact us for a demo Descubre más sobre Shelf Shelf is a knowledge management platform with the best search in the industry enabling agents to quickly find what they need Descubre más sobre Shelf
eTollFree Predictive Dialer

eTollFree Predictive Dialer

Por eTollFree

(14 reseñas)
eTollfree Predictive Dialer with Integrated Web-Phone and Call-Center Solutions. Build a Personalized Communication Solution to Fit Your Needs. Descubre más sobre eTollFree Predictive Dialer Predictive Dialer With Integrated Web-Phone and Call-Center Solutions. Descubre más sobre eTollFree Predictive Dialer
Ytel

Ytel

Por Ytel

(21 reseñas)
Cloud contact center platform to manage campaigns, agents and live contacts. Ideal for inbound & outbound multi-channel campaigns with 10+ agents. Autodial, track lists and volume, distribute and monitor calls. Accessible anywhere. Easy set up, customizable & supported by customer service 24/7. Analytics and reports come standard. Powerful CRM integration and API solutions, RVM and SMS including short code, toll-free and local numbers nationwide. HIghest quality connections & outcomes with Ytel. Descubre más sobre Ytel Coud contact center platform ideal for inbound, outbound and blended multi-channel campaigns. Highest quality calls and connections. Descubre más sobre Ytel
Call Center Applications

Call Center Applications

Por Dialing Innovations

(5 reseñas)
Dialing Innovations offers Omni Channel Call Center Applications allowing for business automation and social interactions to be mixed. This allows our clients to maximize each and every contact with customers or prospects. Advanced APIs allow for all aspects of the business to integrate into the call center application. Connect web leads or service tickets to experience higher conversions and customer service levels. Descubre más sobre Call Center Applications A hosted dialing application for inbound, out-bound calls or both. Includes texting, emails, and dashboard reports. Descubre más sobre Call Center Applications
Bitrix24

Bitrix24

Por Bitrix

(247 reseñas)
Bitrix24 is free call center software unlike any other. If you choose a cloud version, you can start calling and receiving phone calls within minutes. You pay only if you need to have more than 12 employees, want to rent a phone number, SIP connector or use Bitrix24 telephony for outbound calls. You can also purchase self hosted editions of Bitrix24 if require source code access or would like to deploy Bitrix24 on premise. Descubre más sobre Bitrix24 Bitrix24 #1 free CRM and call center software used by over 4 million companies. 100% free for up to 12 agents. Cloud and open source. Descubre más sobre Bitrix24
Agile CRM

Agile CRM

Por Agile CRM

(293 reseñas)
Software de centro de llamadas de Agile CRM - El software CRM que ayuda a tu equipo de atención al cliente con potentes herramientas para cerrar tickets más rápidamente, asegurando que los clientes tengan éxito en el uso de tu producto. Funciones con integraciones telefónicas avanzadas, llamadas salientes, llamadas entrantes, enrutamiento de llamadas, tickets de centro de ayuda, llamadas basadas en etiquetas, grupos de centro de ayuda, grabación de llamadas, notas de llamadas, guiones de llamadas, informes de llamadas y mucho más. Descubre más sobre Agile CRM Agile CRM es un paquete completo de ventas, marketing y servicios diseñado para permitir a las PYME vender y comercializar como las Fortune 500. Descubre más sobre Agile CRM
Knowledge Bot

Knowledge Bot

Por Unymira USU

(0 reseñas)
Knowledge Bot offers an additional customer touch point by enabling customers to get real time, automated answers to their questions from a bot. Many questions about standard issues can be covered by our Knowledge bot round the clock. Knowledge Bot can also be integrated into your social media channels Descubre más sobre Knowledge Bot Knowledge Bot is the perfect combination to your service agents. Knowledge Bot offers an additional customer touch point. Descubre más sobre Knowledge Bot
CallHippo

CallHippo

Por CallHippo

(29 reseñas)
CallHippo, el sistema de teléfono virtual basado en VoIP más poderoso y fácil de usar, que lleva la productividad de tu negocio y el compromiso con las ventas al siguiente nivel. Obtén números locales o gratuitos de más de 40 países en todo el mundo con solo un par de clics. La aplicación CallHippo proporciona información y analíticas en tiempo real sobre los usuarios. Permite a los equipos colaborar en llamadas y compartir información entre ellos, lo que permite a los gerentes implementar estrategias basadas en datos. Sirve a pequeñas empresas y corporaciones que requieren un sistema de teléfono virtual para gestionar eficazmente la asistencia al cliente desde múltiples ubicaciones.
Zendesk

Zendesk

Por Zendesk

(1744 reseñas)
Zendesk builds call centre and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

Por Zendesk

(1744 reseñas)
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk

Zendesk

Por Zendesk

(1744 reseñas)
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

Por Zendesk

(1744 reseñas)
Zendesk crea software de centro de atención telefónica y mesa de ayuda para mejorar las relaciones con los clientes. Estos productos permiten que las empresas sean más confiables, flexibles y escalables. Ayudan a mejorar la comunicación y dar sentido a cantidades masivas de datos. Sobre todo, trabajan juntos para ayudar a convertir las interacciones en relaciones duraderas. Más de 200 000 empresas como Uber, Groupon, Box, Airbnb y Disney están utilizando Zendesk para reducir sus costos de asistencia, aumentar la productividad y aumentar la satisfacción del cliente. Zendesk permite a las empresas brindar asistencia, escalar con autoservicio y diferenciarse con un compromiso proactivo.
Zendesk

Zendesk

Por Zendesk

(1744 reseñas)
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk

Zendesk

Por Zendesk

(1744 reseñas)
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

Por Zendesk

(1744 reseñas)
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

Por Zendesk

(1744 reseñas)
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

Por Zendesk

(1744 reseñas)
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
PhoneCall

PhoneCall

Por PhoneCall

(6 reseñas)
La marcación predictiva ayuda a reducir los períodos inactivos y se conecta en segundos con el siguiente cliente después de finalizar la llamada anterior, eliminando los contestadores y las líneas inactivas. Las funciones de previsualización de marcación proporcionan un historial completo de interacciones pasadas y notas antes de la llamada, con tiempo de preparación configurable y elección entre números de marcación. PhoneCall es una solución escalable de centros de contacto en la nube que ofrece gestión de contactos, marcación predictiva para telemarketing.
Vonage Business

Vonage Business

Por Vonage

(141 reseñas)
oneclick

oneclick

Por Contact Center Managed Services

(0 reseñas)
oneclick is a cloud based Contact Center platform, that allows customers to add contact center applications from its own app store. It is possible to wrap oneclick around any existing contact center applications that you may have, and integrate them into a single unified desktop for your agents and team managers. However it is also possible to turn on other applications in oneclick that are best of breed for Contact Center operations, such as elearning, workforce mgmt, CRM, knowledge base oneclick is a cloud based Contact Center platform, that allows customers to add contact center applications from its app store.
injixo

injixo

Por injixo

(0 reseñas)
Cloud based Workforce management for Call Centres. Premium WFM suite for forecasting, scheduling, intraday management and more. Your subscription includes an onboarding package to help you get up to speed quickly. It comes with a set of e-learning courses and training videos that cover everything you need to know from WFM principles and best practices to configuring the ACD connection and setting up forecasting and scheduling. During onboarding, you get a WFM expert assigned that will help and g Cloud based Workforce management for Call Centres. Premium WFM suite for forecasting, scheduling, intraday management and more.
LogMeIn Rescue

LogMeIn Rescue

Por LogMeIn

(75 reseñas)
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more.
LogMeIn Rescue

LogMeIn Rescue

Por LogMeIn

(75 reseñas)
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more.
CloudAgent

CloudAgent

Por Ozonetel Systems

(0 reseñas)
Solución de centro de contactos multicanal basada en la nube que presta servicios a más de 1000 clientes en 20 mercados verticales. Solución de centro de contactos multicanal basada en la nube que presta servicios a más de 1000 clientes en 20 mercados verticales.
Upcall

Upcall

Por Upcall

(11 reseñas)
This is no call center - Upcall is a cost-effective, all-inclusive SaaS outbound calling platform, powered by real people specialized to suit your outsource calling needs. Our smart SaaS platform allows you to begin a call campaign from the comfort of your own desktop and scales and syncs with your lead generation needs and strategy. Upcall's platform and API give you 24/7 access to easy to use tools to manage call campaigns effectively and independently! A unique SaaS Calling platform powered with the best US-based outbound call professionals ready to generate and qualify your leads.
PARTH

PARTH

Por Aria Telecom Solutions

(8 reseñas)
Embedded product with inbuilt IP PBX, ACD, Recording Predictive Dialing, Telephone Recording , 45 Field CRM , 3 Level disposition , Appliance can be used as standalone Telephone Recording System, IVRS, OBD IVRS, Conference Bridge , Police Diall 100, Police Interception Recording , IP PBX. Appliance has all type of trunk connectivity like ISDN PRI , Analog CO, SIP, GSM trunk etc. Inbuilt hard disk for data storage, Can be customize further, SMS, Email, CRM & integration through API Standalone Unified Communication System - No need of server to run your communication need. Appliance can be used for Call Center.
OXON

OXON

Por OXON Tech

(3 reseñas)
Se ha creado la mejor manera de gestionar TODA tu comunicación comercial en un solo lugar. El enfoque de OXON es el siguiente: 1) asistencia al cliente multicanal; 2) equipos de ventas y telemarketing; 3) marketing por correo electrónico personal; 4) gestión de agentes e información de la experiencia de cliente. OXON es un software de gestión de centro de contacto basado en la nube, que proporciona capacidades de comunicación de grado empresarial que permiten que el chat web, el correo electrónico, las llamadas de voz, los SMS y la asistencia de redes sociales de operen en una sola plataforma. Una plataforma única para las comunicaciones y realizar un seguimiento de los clientes durante su ciclo de vida y lograr que la comunicación sea coherente.
CallFire

CallFire

Por CallFire

(18 reseñas)
Put your outbound dialing into overdrive with CallFire's Cloud Call Center. Simply upload your contacts, and in minutes, CallFire's Power Dialer will connect your sales agents to live leads. CallFire can call up to 4 phone lines per agent and will leave answering machine messages. CallFire saves time by weeding out busy signals, bad phone numbers, and handling answering machines. Agents focus on speaking with live customers, leading to 20-30% increases in efficiency over manual dialing. Put your outbound dialing into overdrive with - upload contacts and in minutes, CallFire will connect your sales agents to live leads!
Centcom

Centcom

Por Call Center Development Services

(2 reseñas)
Centcom is a 100% web-enabled Predictive Dialing service that requires no additional hardware--all you need is a standard phone line and a computer with an internet connection. Within minutes of your activation, your call center will have access to all of the features of Predictive Dialing, like Agent Reporting, Campaign Statistics, and more. Call Center Development Services (CCDS) prides itself in offering state-of-the-art telemarketing management resources to call center agencies of all size. Web-enabled predictive dialing service the provides agent reporting, campaign statistics and more within minutes of your activation.
Xperience

Xperience

Por Altitude Software

(1 reseña)
Altitude Xperience es una completa solución de centro de contacto basada en la nube que puede ampliarse o reducirse según lo requieran las necesidades comerciales individuales. Con capacidades multimedia entrantes y salientes, está listo para usar sin dejar de permitir la personalización para satisfacer necesidades comerciales específicas. Altitude Xperience brinda a los centros de contacto una mayor agilidad comercial y la capacidad de proporcionar una excelente experiencia al cliente. Red de almacenamiento de alta disponibilidad y sistema de mantenimiento permanente, lo que garantiza que las operaciones nunca se vean interrumpidas. Excelente funcionalidad de centro de contacto en la nube al nivel de las mejores soluciones locales.
Toky

Toky

Por Toky

(13 reseñas)
Toky es una solución de telefonía en la nube con todas las funciones diseñada para pequeñas y medianas empresas que te permite conectarte con tus clientes desde el sitio web, página de Facebook o llamando a tu línea comercial, a una plataforma centralizada donde puedes manejar tus llamadas de voz en equipo, también puede realizar llamadas salientes y enviar SMS para ventas y asistencia al cliente fácilmente a un precio asequible. Las integraciones con CRM y las herramientas de colaboración te ayudan a mejorar los procesos comerciales. Realiza llamadas salientes fácilmente a un precio asequible y recibe llamadas desde tu sitio web, perfiles sociales y teléfonos regulares en un solo lugar.
Gladly

Gladly

Por Gladly

(0 reseñas)
Gladly is reinventing customer service by putting people at the heart of its platform, not cases or tickets. Enable agents to be naturally productive by letting them see every conversation across the lifetime of any customer across any channel (voice, email, chat, text or tweet). Real-time insights provide visibility into agent productivity, topics that are trending and key metrics like SLA's and response time. Gladly puts people at the center of customer service with a platform that ties all communication across any channel in one place.
CyCC

CyCC

Por CyTrack Intelligence Systems

(5 reseñas)
CyCX goes beyond traditional ACD systems providing you an array of communication channels such as Voice, SMS, Email, Fax, Web Chat, Web Call-back, Call back in Queue and Social Media connections meaning you can connect on any level. Customer Experience & Omni Channel Contact Centre solution for cloud and on premise PBX solutions including Skype for Business
HappyFox

HappyFox

Por HappyFox

(63 reseñas)
HappyFox es un software de asistencia al cliente basado en la web y alojado en la nube. Ayuda a hacer un seguimiento y administrar todas las solicitudes de asistencia al cliente a través de múltiples canales como correo electrónico, chat, redes sociales y teléfono, en un sistema de asistencia de casos de atención al cliente centralizados. La integración con otras aplicaciones web como aplicaciones de CRM, chat en vivo, voz y seguimiento de errores hace que sea un servicio de ayuda práctico. Las consultas de asistencia al cliente similares se pueden manejar mediante acciones automáticas y reglas inteligentes para automatizar las respuestas. Los foros comunitarios ayudan a los clientes a conectarse. Un software de procesamiento de solicitudes de servicio de asistencia que te ayuda a eliminar el desorden y administrar tus consultas de asistencia al cliente fácilmente desde múltiples canales.
Ameyo

Ameyo

Por Ameyo

(18 reseñas)
Ameyo es un software de participación del cliente omnicanal que permite a las empresas ofrecer experiencias de cliente coherentes y en varios canales. La oferta de Ameyo también está dirigida a clientes en la nube (privada, pública e híbrida). Ameyo se enorgullece de ser mencionado en el cuadrante mágico de Gartner por tres años consecutivos (2015, 2016 y 2017). Ameyo ha trabajado en el sector de infraestructura de los centros de contacto para más de 60 países y abastece a más de 1600 centros de contacto empresarial a nivel mundial. Ameyo Call Center Suite es una solución integral de gestión de interacción para centros de contacto y empresas.
DialogTech

DialogTech

Por DialogTech

(9 reseñas)
DialogTech is the world leader in call analytics for marketers. Each day consumers call businesses by the billions, and those callers convert to customers at the highest rates. We help connect calls to the customer journey. Powered by AI, DialogTech attributes calls to your marketing, showing you exactly how these conversations impact the customer journey. We provide actionable analytics and technology to generate more calls at a lower cost, personalize call experiences, and drive revenue. The leading provider of actionable marketing analytics for phone calls. We empower marketers with call attribution and conversion techn
CloudCall

CloudCall

Por CloudCall

(10 reseñas)
CloudCall es una solución líder de software y telecomunicaciones que ayuda a las empresas a mejorar sus comunicaciones. Al integrar las comunicaciones telefónicas directamente en tu CRM, CloudCall puede optimizar las relaciones comerciales con tus candidatos y clientes, al mismo tiempo que maximiza la potencia del sistema CRM. La funcionalidad llamadas y datos es fácilmente accesible desde un sistema, ofreciéndote una mayor visibilidad comercial, lo que te ayuda a aumentar la productividad y reducir los errores manuales. Integración de telefonía informática avanzada basada en la nube para tu sistema CRM.
OneSight

OneSight

Por Empirix

(0 reseñas)
Proactively manage the performance of critical Web applications & infrastructure from a browser-based console. Proactively manage the performance of critical Web applications & infrastructure from a browser-based console.
Noojee

Noojee

Por Noojee Contact Solutions

(0 reseñas)
High performance inbound and outbound call centre technology that shapes to your business. High performance inbound and outbound call centre technology that shapes to your business.
CallHub

CallHub

Por Gaglers

(60 reseñas)
Software de centro de atención telefónica saliente fácil de utilizar con marcadores automáticos para satisfacer tus necesidades. Cuentas de agentes ilimitadas y tarificación de pagos sobre la marcha. CallHub es un software sofisticado de alcance para las empresas más grandes, pero lo suficientemente simple para tu propia organización. La única solución que se integra sin problemas con tu CRM. Utiliza el marcador predictivo, el marcador de encendido, vista previa o manual según tus necesidades. CallHub también ofrece retransmisión de voz y texto. Una galardonada herramienta de envío de SMS, voz y centro de atención telefónica que utilizan las empresas, pero lo suficientemente simple para tu causa. Paga lo que consumas, sin suscripciones.
Scorebuddy

Scorebuddy

Por Sentient

(33 reseñas)
Scorebuddy is a cloud Quality Monitoring solution for scoring customer service calls, emails and web chats. Start monitoring staff better and replace your spreadsheets today. Make your work day easier; no worries about reports breaking, everything in one place and there's customizable access for everyone. Scorebuddy saves time, increases accuracy and delivers a strong return on investment. On average our customers gain 8-10 times ROI. It's easy to use, requires no IT guy and no contract either! A web based quality monitoring solution for call centers to measure performance across channels. Scorebuddy is very user friendly.
Megacall

Megacall

Por Phoenix Solutions

(7 reseñas)
No importa el tamaño de tu negocio, llamando a cualquier contacto de tu lista utilizando MegaDialer se completará en solo unos minutos. Megacall Dialer es la mejor solución para que cualquier centro de contacto aumente la productividad y ofrezca una excelente experiencia al cliente.
Cingo

Cingo

Por Cingo

(0 reseñas)
Cingo provides companies with on-the-go customers a mobile-first platform that supports live chat, email, voice, video, screensharing, and comes with free website help button integration and mobile app SDKs. This ensures a pleasant, seamless customer support experience, even if the customer has to transition from their desktop to their mobile device. Best of all, you get every single feature no matter how much you pay, so you can always choose the right way to serve your valued customers. Omni-channel, mobile-first platform that supports chat, email, voice, and video, and free web and mobile app integration.
Clicktools

Clicktools

Por Clicktools

(12 reseñas)
Clicktools de CallidusCloud es el mejor software de encuestas para empresas. Cientos de organizaciones confían en él para mejorar la experiencia del cliente mediante la recopilación, centralización y procesamiento de los comentarios de los clientes. Comienza tu prueba gratis para aprovechar las funciones de nivel empresarial, que incluyen decenas de tipos de preguntas, mapeo inteligente de CRM, textos y preguntas dinámicos, encuestas en varios idiomas compatibles con dispositivos móviles, creación de informes, análisis de texto y traducción, entre otros. Clicktools es el mejor software de encuestas para empresas. Cientos de organizaciones confían en él para mejorar la experiencia del cliente.
CALLN

CALLN

Por Telstra

(12 reseñas)
Cloud based VOIP call recording solution with features such as analytics, compliance, and improved employee performance. Cloud based VOIP call recording solution with features such as analytics, compliance, and improved employee performance.
LiveVox

LiveVox

Por LiveVox

(1 reseña)
LiveVox is a leading provider of enterprise cloud contact center solutions, managing more than 12 billion interactions a year across a multichannel environment. With over 15 years of pure cloud expertise, we empower contact center leaders to drive effective engagement strategies on the consumers channel of choice. Our leading-edge risk mitigation and security capabilities help clients quickly adapt to a changing business environment. LiveVox is a leading provider of enterprise cloud contact center solutions.
ConVox

ConVox

Por Deepija Telecom

(0 reseñas)
Solution for blended contact centers that can handle voice, chat, mail, sms, and fax communications. Integrated with CRM systems. Solution for blended contact centers that can handle voice, chat, mail, sms, and fax communications. Integrated with CRM systems.
uContact

uContact

Por Integra CCS

(21 reseñas)
uContact es una solución de centro de contacto todo en uno, perfecta para empresas de 10 agentes o más. Incluye ACD, grabación, marcadores (predictivos, progresivos y de vista previa), CRM, transmisión de voz, calidad, informes de llamadas, redes sociales, espionaje, coaching, supervisión en vivo, IVR, SMS, chat web con llamadas de audio y video y más. Con presencia en 20 países a nivel mundial, uContact ayuda a empresas de 10 a más de 1500 agentes a mejorar sus operaciones, reducir costos y aumentar la productividad. Atractiva solución de centro de contacto/multicanal/todo en uno: marcadores - IVR - SMS - Chat en la web - Redes sociales - Mensajería ¡y más!
Clarity Connect

Clarity Connect

Por Perficient

(7 reseñas)
Clarity Connect is a full-featured contact center for Office 365 and native to Skype for Business (formerly Lync). Clarity Connect adds the required intelligence to conversations, regardless of modality, to deliver the best customer experience on the market, including intelligent IVR, skills-based routing, real-time metrics, and historical reports. Clarity Connect is a full-featured contact center native to Skype for Business / Lync.
RingSky

RingSky

Por RingSky

(2 reseñas)
Hosted PBX provider that offers unlimited business calling, voicemail, call forwarding, and more. Solution will work from anywhere as long as internet connection is available. Turn any phone into "your" phone with personal code. Further features include Call Monitoring, Click to Call, Voicemail to Email, Remote Transfer, and more. Hosted PBX provider that offers unlimited business calling, voicemail, call forwarding, and more.
EmPulse

EmPulse

Por Green Workforce Management Solutions

(0 reseñas)
Enables call center workforce forecasting, scheduling, real-time adherence, and vacation planning. Enables call center workforce forecasting, scheduling, real-time adherence, and vacation planning.
Bright Pattern

Bright Pattern

Por Bright Pattern

(63 reseñas)
Built for enterprise contact centers with 100 - 15,000+ agents, Bright Pattern Contact Center software is a cloud-first omnichannel solution featuring active-active disaster recovery, ability to bring your own telco provider, scalability to 15,000+ agents, multinational deployment, and continuous availability thanks to non-disruptive on-the-fly updates. Leading global provider of mutlichannel cloud-based contact center software.
Cloud Contact Center

Cloud Contact Center

Por IEC

(48 reseñas)
Cloud-based Collaboration, Communication, & Customer Contact Center offering robust features & backed by Amazon Web Services (AWS). Cloud-based Collaboration, Communication, & Customer Contact Center offering robust features & backed by Amazon Web Services (AWS).
QueueMetrics

QueueMetrics

Por Loway

(11 reseñas)
QueueMetrics es un conjunto de supervisión y creación de informes sumamente escalable para el centro de atención telefónica de la centralita privada (PBX [private branch exchange]) Asterisk. QueueMetrics es un monitor del centro de atención telefónica de Asterisk.
Voice Broadcasting

Voice Broadcasting

Por Dynamic Interactive

(5 reseñas)
Dynamic Interactive's voice broadcasting service offers a powerful array of features and options for your outbound ivr, press 1 campaign, automatic survey, political message, and much more. Our cloud based software as a service allows you the ability to leverage our extensive dialing infrastructure to get your message out quickly. We work with small to large companies, government agencies, non profit organizations, political candidates and call centers. Contact us today. Dynamic Interactive's voice broadcasting service offers a powerful array of features and options for your outbound call campaign.
Versature

Versature

Por Versature

(5 reseñas)
Versature delivers the highest quality phone systems, the most features, and enterprise integrations and plugins. Versature delivers the highest quality phone systems, the most features, and enterprise integrations and plugins.
Cloud Call Center

Cloud Call Center

Por 8X8

(151 reseñas)
With 8x8 Virtual Contact Center, you get everything you need in one place. Our solution suite combines not just world-class contact center capabilities, but also workforce optimization, advanced business phone and collaboration services and unified communications. 8x8 Virtual Contact Center provides a flexible, economical & efficient way to engage with customers.
Zingtree

Zingtree

Por Zingtree

(90 reseñas)
Zingtree facilita la creación, personalización e implementación de scripts de agentes interactivos para centros de llamadas o asistencia en vivo que son fáciles de optimizar y mejorar con el tiempo. Debido a las integraciones de scripts de agentes con Zendesk, Salesforce, Freshdesk u otros sistemas de CRM/mesa de ayuda, historiales de script con cada ticket y analíticas e informes completos para identificar cuellos de botella en procesos, Zingtree es la mejor solución para los scripts de agentes estandarizados. Creación de scripts de agentes interactivos para centros de llamadas y equipos de asistencia en vivo, incluidas integraciones con CRM potentes y analíticas completas.
Cloud Call Center

Cloud Call Center

Por 3CLogic

(47 reseñas)
3CLogic is a leading provider of multichannel cloud contact center solutions based on an innovative distributed approach. Offering next-generation multichannel communications, reporting and analytics, dynamic scripting, lead management, call routing (IVR, ACD), and third-party integrations (CRM, WFM, Ticketing, PBX), 3CLogic facilitates its clients ability to offer high-quality customer service and drive sales and marketing initiatives. Multichannel cloud contact center solution designed to help organizations streamline their sales, marketing, and service initiatives.
Cloud Call Center

Cloud Call Center

Por Sip2Dial

(5 reseñas)
A call center solution that allows for workforce optimization, mobile marketing, proactive costumer communications, and more. A call center solution that allows for workforce optimization, mobile marketing, proactive costumer communications, and more.
Aavaz

Aavaz

Por Aavaz

(3 reseñas)
Enable your Tele-Marketing, Tele-Sales and Tele-Support team to function effectively and seamlessly. Whether you need inbound, outbound along with Marketing or CRM integration - Aavaz is the hub that ties your contact center together. Aavaz offers Plivo, Twilio, Google Voice, Skype as VOIP options and also a virtual PBS system that can literally replace the entire office' extensions, IVR, call routing and skill-handling. Run your business' call operations (IVR, Voicemail, Call Handling) & your Inbound and Outbound telemarketing campaigns with Aavaz.
SYNTHESYS

SYNTHESYS

Por Noetica

(1 reseña)
Noetica develops software products for the call centre and contact centre market across the globe. Our product, Synthesys, is a comprehensive integrated mix of functions, which will deliver continuous improvements in the quality and efficiency of your customer contact activities. Whether you are looking for a dialler, scripting, CRM, ACD, voice recording, integration, multichannel, intelligent campaign management or any other call centre technology, you are in the right place. The comprehensive package that provides the management of an efficient, successful and effective call centre operation.
Automatic Call Distributor

Automatic Call Distributor

Por Kunnect

(0 reseñas)
Call queuing solution with skills-routing algorithms that ensure appropriate delivery of incoming calls. Call queuing solution with skills-routing algorithms that ensure appropriate delivery of incoming calls.
PlayVox

PlayVox

Por Arcaris

(0 reseñas)
Free collaboration platform for managing, motivating, and training people at call centers. Free collaboration platform for managing, motivating, and training people at call centers.
PlayVox

PlayVox

Por PlayVox

(0 reseñas)
PlayVox is a Quality Assurance software that allows you to monitor your customer service & support interactions across different communication channels such as chat email, phone & social media. We help you deliver Perfect Customer Interactions by engaging and empowering your agents. - Easily measure customer service quality. - Evaluate more customer interactions in less time. - Drive agent engagement by using continuous feedback and coaching. - Increase agent performance With PlayVox, you can finally get rid of time-consuming spreadsheets, and run your entire QA program in a smart, easy and fast way
Branch Messenger

Branch Messenger

Por Branch Messenger

(598 reseñas)
Best suited for enterprises with thousands of agents, Branch Messenger enables call centers to improve their operation at scale through a web dashboard and an agent self-service mobile app. Call centers use Branch Messenger to broadcast ad hoc open shifts to accommodate high call volume, lower call wait times for customers and scale down when agents are idle with voluntary time off requests, all in real-time. Self-service mobile app enables call centers to scale labor in real-time to meet call demand.
XCALLY

XCALLY

Por Xenialab

(56 reseñas)
Omnichannel solution for Inbound, Outbound and Blended Contact Centers. Asterisk call center software HTML5, with ATI API for integrations, WebRTC, Drag and Drop Asterisk IVR and more. Engage your customers with the Motion unique technology: multichannel, realtime, powerful and effective. Provide the best Customer Journey Experience using the Voice, Web Chat, E-Mail, SMS and Fax channels. Take advantage of the advanced Contact Management and Cally Square IVR designer. Customer Care Suite integrated with Asterisk Open Source PBX. Multi channel solution for Inbound, Outbound and Blended Contact Centers.
Connect First

Connect First

Por Connect First

(48 reseñas)
El núcleo de tu negocio es la satisfacción del cliente. Es por eso que el 100 % de la satisfacción del cliente es el núcleo de todo lo que hacemos. La compañía trabaja con empresas de más de 25 personas para optimizar sus centros de contacto y lograr el 100 % de la satisfacción del cliente. Fue la única solución con un 99.999 % de tiempo de actividad, menos de 2 minutos de tiempo de respuesta a solicitudes de una persona real y servicio de atención al cliente de guante blanco ilimitado. A diferencia de otros proveedores donde tú eres solo otro número, en Connect First la experiencia del cliente es la principal prioridad. Connect First es un galardonado proveedor de centros de atención telefónica basado en la nube, comprometido con la satisfacción del cliente al 100 %.
IpSCAPE

IpSCAPE

Por IpSCAPE

(1 reseña)
ipSCAPE ofrece software como servicio para centros de contacto de típicamente menos de 100 asientos. Este enfoque te permite liberarse de los antiguos enfoques tradicionales de la tecnología de centros de atención telefónica. Sin gastos de capital inicial, sin proveedores múltiples, sin software sobredimensionado que resulta difícil de usar; solo una solución simple (e inteligente) de pago por uso que combina voz y software para adaptarse a tu modelo de negocio. Lo único que se necesita es un navegador web y una voz profesional: simple, fácil, hecho. Software as a Service (SaaS) y consultoría para centros de contacto generalmente menos de 100 asientos.
Intellicon

Intellicon

Por Intellicon

(1 reseña)
Intellicon is an intelligent contact center platform for Omni-Channel, Inbound, Outbound and Blended Call Center requirements. It has valuable set of features and functionalities to make your business easy. Intellicon can be installed on-Premise or on your favorite Cloud platform. We offer Rental and Perpetual licensing models to best match your financial plan. Get in touch to see a live demo or to know more. Intelligent Contact Center Solution for Omni-Channel, Inbound, Outbound and blended call center operations.
VoiceLog

VoiceLog

Por BSG

(1 reseña)
Record every call or sample as needed, record the entire call or record on demand, change your configuration instantly. Record every call or sample as needed, record the entire call or record on demand, change your configuration instantly.
DialSource

DialSource

Por DialSource

(1 reseña)
DialSource is an enterprise sales acceleration engine and voice communications platform. Sales and service teams use DialSource to dramatically increase productivity, engage in smarter sales conversations, gain predictive insights and coach reps to success faster than ever before. The company's powerful and easy-to-use native application is consistently cited as the top solution for teams using Salesforce or Microsoft Dynamics CRM. DialSource is an enterprise sales acceleration engine and voice communications platform native in Salesforce and Microsoft Dynamics.
Humach

Humach

Por Humach

(0 reseñas)
Humach provides the first patented, true-cloud based platform with open published APIs, enabling customers to flex their customer sales Humach provides the first patented, true-cloud based platform with open published APIs, enabling customers to flex their customer sales
VoApps

VoApps

Por VoApps

(13 reseñas)
VoApps delivers a voice message directly to the consumers voicemail box without calling their phone. VoApps has emerged as the compliant solution to delivering a voicemail to your consumer's mobile phone. The patented DirectDrop Voicemail has changed the economics of call centers by delivering payment notifications, appointment reminders, deadline warnings, and thank you messages. Over 100 million messages have been delivered to mobile users with DirectDrop Voicemail and that number grows daily! Delivers a voice message directly to consumers voicemail box without calling the phone turning your call center into a profit center.
contactSPACE

contactSPACE

Por contactSPACE

(4 reseñas)
Discover contactSPACE: the omnichannel contact centre software that'll revitalise your customer relationships. Our patented CallGuides and smart diallers make your agents' jobs a piece of cake, supercharging productivity and enabling better conversations. Smashing KPI goals is also effortless with our real-time analytics and graphical dashboard designer. Call us to discover a custom solution tailored to your organisation's needs. contactSPACE provides Cloud Contact Centre technology that helps improve customer conversations, increase productivity and visibility
Callmaker

Callmaker

Por Callmaker

(2 reseñas)
Callmaker helps you get up to 50% more incoming sales calls. Website visitors really like it, because it allow them get a guaranteed phone connection in 25 seconds with a live person absolutely for free, anywhere in the world. When your client submit a request, Callmaker quickly find available sales rep on mobile or landline phones, than call back and connect them in one line. With Callmaker you can provide high-class service, analyze call traffic sources, and boost sales funnel instantly. Get up to 50% more incoming sales calls from your website with automated callback in 25 seconds. Wow effect is guaranteed!
Call Center Dialer

Call Center Dialer

Por iTecs Communications

(1 reseña)
Predictive dialer/Hosted dialer/Call Center Software. Hosted, predictive dialer that can dial 10, 00,000 + Phone numbers daily. Handling high call volumes in offices & call centers made easy Live Monitoring · Inbound Dialing · Outbound Dialing
Aceyus

Aceyus

Por Aceyus

(0 reseñas)
Aceyus Intelligence provides real-time reporting, historical reporting and analytics for enterprise-level contact centers. We integrate data from ACD, IVR, CRM, omnichannel, WFM, social media platforms and other sources to deliver detailed insight into the customer journey. This insight helps businesses understand and manage their customer and agent experiences. Integrated solutions that are flexible, scalable and user friendly for contact center reporting and analytics.
ContactWorld

ContactWorld

Por NewVoiceMedia

(56 reseñas)
NewVoiceMedia is the leading provider of cloud contact center software for Salesforce, giving sales and service organizations the ability to instantly connect their agents to prospects and customers over the phone, through email, and via social channels. NewVoiceMedia offers ContactWorld, a global cloud communications platform with guaranteed 99.999 percent platform availability. NewVoiceMedia is the leading provider of cloud contact center software for Salesforce, providing 99.999% reliability worldwide.
FocalScope

FocalScope

Por FocalScope

(21 reseñas)
La solución de centro de ayuda de emisión de casos de atención al cliente y chat en vivo basada en la web que permite a tus usuarios gestionar grandes cantidades de correos electrónicos y proporcionar una atención al cliente de alta calidad. Cuenta con la confianza de empresas como Radisson, American Express y DHL para reducir los tiempos de respuesta y llevar la asistencia al cliente al siguiente nivel. Opción para implementar como una instalación de servidor interna basada en Microsoft SQL. Asistencia multicanal con acuerdo de nivel de servicio (SLA, por sus siglas en inglés), tableros y creación de informes. Asistencia global en horario ininterrumpido. Pruébalo gratis. Software de centro de ayuda con correo electrónico, chat en vivo, Facebook, WhatsApp, SMS, KB, teléfono, SLA, creación de informes. Ejecutar en la nube o internamente. Confiado por DHL.
Know Max

Know Max

Por KocharTech

(0 reseñas)
An integration of picture & buying guides for connected devices to enable dedicated customer-oriented support. KnowMax brings visual guides for agents & customers to resolve device issues. Knowledge management tool features multi-lingual support, easy navigation, and serves both pre-sale & post-sale scenarios. Awarded with Aegis Graham Bell Award, KnowMax combines specifications, setup & troubleshooting guides for Smartphones, Routers, Dongles, Smart TVs, and more device types. Integrated visual guides to assist customers with buying, set-up, & troubleshooting devices, across self-care & agent-based channels
PrimoDialler

PrimoDialler

Por Primo Dialler

(48 reseñas)
All-in-one Cloud Contact Centre giving you all the features & benefits of an advanced VOIP Dialler system from a British based team. Increase Sales. Create a complete multi channel contact centre, which is simple, fast and flexible. With us your customer service is faster, seamless and complete customised to your requirements. Talk to more people in less time. Grow your profits instantly Award Winning British team: All-in-one Cloud Contact Centre Premium VOIP Dialler Platform
Call Commando

Call Commando

Por Gravitational Marketing

(0 reseñas)
Double your dials, set more appointments & get more sales. Improve the quantity and quality of connections today. Double your dials, set more appointments & get more sales. Improve the quantity and quality of connections today.
Quvu

Quvu

Por Pebbletree

(0 reseñas)
Quvu revolutionises how you manage your contact centre with a fully cloud-based solution that enables you to customise your statistics and reporting, allowing you to focus on your core objectives by analysing the stats important to you. Entirely web based and powered through an award-winning VoIP platform, you can oversee your operation from anywhere in the world. Key features include Ofcom Compliance, Real Time Customisable Statistics, Geo Dialling, TPS Compliance and Call Recording. Transformational cloud-based contact centre management solution, delivering Real Time Analytics, Dialler & Ofcom compliance.
Ottspott

Ottspott

Por Apidaze

(0 reseñas)
Ottspott is an app for your Slack channel that acts as a phone extension or call center agent interface. Ottspott is an app for your Slack channel that acts as a phone extension or call center agent interface.
Cloud Call Center Solution

Cloud Call Center Solution

Por UniVoIP

(16 reseñas)
Fortified with enterprise-class, resilient architecture to enhance call agent productivity and provide excellent customer service. Equipped with automated interactions, advanced routing algorithms and workforce management tools, our contact center is 100% scalable, allowing the on-demand addition of agents and services based on call volume and seasonal demands. Fortified with enterprise-class, resilient architecture to enhance call agent productivity and provide excellent customer service.
Nectar Desk

Nectar Desk

Por Nectar Desk

(3 reseñas)
Call center software solution that can be set up in minutes. Quick access to the required reports to scale best staff performance and evaluate the stats of the Call Center. You will get workplace insights that will help enhance workflow and productivity. All the features you expect from a Call Center Software: IVR, Extensions, Call Recordings, Queue Management, Cold/Warm Transfers, ACD, Auto Dialer, SMS/Email Channel, Forward to Phone, Call Whispering, Call Barging. 24/7 support team Nectar Desk is a SaaS call center business solution. The system helps to manage and control all agents work performance.
Contaque

Contaque

Por Contaque

(2 reseñas)
Blended contact center solution with IVR, ACD, and predictive dialing capabilities. Blended contact center solution with IVR, ACD, and predictive dialing capabilities.
NetKeeper

NetKeeper

Por Multima

(0 reseñas)
Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers. Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers.
Call Center

Call Center

Por Evolve IP

(6 reseñas)
Evolve IPs multi-channel contact center provides organizations with a sophisticated, cloud-based service that delivers real business value. Their advanced features provide contact center leaders with real-time control and visibility of their agents along with rich operational insights. Leverage Evolve IPs cloud compliant architecture for enterprise-grade business continuity while enabling customers to interact across any communication channel with agents operating from anywhere. Evolve IPs cloud-compliant contact center provides businesses of any size with access to broad range of enterprise-grade features.
ProScheduler

ProScheduler

Por Loxysoft

(2 reseñas)
We are a global provider of workforce management solutions designed to help businesses leverage their workforce investments through effective workforce scheduling that aims to give our client's staff work/life balance while maintaining business profitability. ProScheduler, WFM's easy to use interface, low upfront cost and quick integration allows customers get started and see results within weeks. User-friendly, enterprise-class, WFM system for the contact center industry that's easy to deploy and a quick ROI.
Harmony

Harmony

Por Knoahsoft

(0 reseñas)
VoIP-enabled solution with calls and other communication reviews, reporting dashboard and services-oriented framework. VoIP-enabled solution with calls and other communication reviews, reporting dashboard and services-oriented framework.
Call Center

Call Center

Por iHelpBD

(0 reseñas)
A call center software with monitoring, reporting and advanced routing options to help increase agent productivity. A call center software with monitoring, reporting and advanced routing options to help increase agent productivity.
rostrvm

rostrvm

Por Rostrvm Solutions

(0 reseñas)
CTI-enabled call centre applications to enhance traditional telephone systems and to capitalise on the power of Internet Telephony. CTI-enabled call centre applications to enhance traditional telephone systems and to capitalise on the power of Internet Telephony.
Abacus Cloud

Abacus Cloud

Por Abacus Group

(1 reseña)
Hosted PBX, SIP Trunks, Unified Communications, Video-conferencing. Abacus Group implements private, public and hybrid telecommunications clouds. VoIP Readiness Assessments. Open source billing management platform for PBX, VoIP gateways, IP phone systems, wireless, routers, data switches.
Ameyo Emerge

Ameyo Emerge

Por Ameyo Emerge

(0 reseñas)
Ameyo Emerge is a Cloud based Contact Center platform that helps you integrate seamlessly across channels including Voice, Mobile, Social, Chat, Email and SMS. Our solution provides transformational insights into contact center operations and helps you deliver more personalized experiences. No hardware or coding required. Easy to deploy, Easy to Use and Easy to Manage. It is already helping the next generation disruptive businesses start and scale-up with ease. Enhance your Customer Experience with Voice, Mobile, Chat, Social, Email, and SMS
Vodia PBX

Vodia PBX

Por Vodia Networks

(13 reseñas)
Vodia PBX is a leading-edge IP-PBX software specially developed for VARs, MSPs & SMBs. Advantages of Vodia PBX include: Zero startup costs, Low infrastructure costs, Linear pricing, True Plug & Play, Bring your own SIP devices and trunks, Full white-labeling, All standard and advanced features included for one-price, Voicemail-to-email, Fax-to-email, SMS/MMS integration, Click-to-call, WebRTC phone, TLS, SRTP, ZRTP, Multi-tenant, single server Branded tech support in the USA Trusted IP-PBX for VARs, MSPs & SMBs (previously pbxnsip, SnomOne). Get your 30-day free-trial. No deposit or credit card required.
Telemation

Telemation

Por Database Systems

(0 reseñas)
Call center software that includes CTI Software, predictive dialers, IVR and ACD systems. Call center software that includes CTI Software, predictive dialers, IVR and ACD systems.
Virtual Observer

Virtual Observer

Por Coordinated Systems

(0 reseñas)
Call recording and quality monitoring, best value in enterprise-ready call center quality assurance and training solutions. Call recording and quality monitoring, best value in enterprise-ready call center quality assurance and training solutions..
ePowerCenter

ePowerCenter

Por Astute Solutions

(0 reseñas)
Consumer engagement and CRM software that enables companies to deliver exceptional customer experiences. Guide your agents through each consumer interaction with recommended steps that anticipate the consumers next move. Reduce consumer frustration with smart software that ensures your agents collect the right information for each situation. Personalize the consumer journey with unrivaled accuracy based on a single clear view of your consumers and their needs. Boost your agents ability to anticipate consumer needs while increasing productivity and reducing training time with a smart CRM.
Greenlight CRM

Greenlight CRM

Por Greenlight Innovation

(16 reseñas)
Greenlight CRM es una solución de centro de atención telefónica basada en el Reino Unido que resuelve todas tus necesidades de tecnología en un sistema alojado. Obtén la funcionalidad empresarial de telecomunicaciones entrantes y salientes, incluido el propio marcador predeterminado compatible con Ofcom, el software de gestión diaria diseñado para la reserva de turnos optimizada, un sistema completo de CRM que se adapta a lo que tu negocio requiera y mucho, mucho más. Todo lo que tienes que hacer es proporcionar a tus agentes una PC con conexión a Internet y Greenlight se encarga del resto. Greenlight CRM resuelve todos los requisitos de tecnología de tu centro de atención telefónica en una solución alojada fácil de usar y con licencias mensuales flexibles.
Eureka

Eureka

Por CallMiner

(4 reseñas)
Speech analytics and pervasive call center performance management solution for large and small contact centers. Speech analytics and pervasive call center performance management solution for large and small contact centers.
Easycall Cloud

Easycall Cloud

Por easy4cloud

(1 reseña)
EasyCall Cloud el software online para call center, ofrece mxima escalabilidad y flexibilidad para la administracin de los call center online. Los precios claros y la gestin de los puestos de trabajo, de la recargas de voz, del nmero geogrfico y de los canales inbound es simple e inmediata. EasyCall Cloud garantiza lneas VoIP listas para utilizar y ventajosas tarifas para las llamadas nacionales e internacionales, sobre fijos y mviles. La solución en online para la administración completa de llamadas entrantes y salientes!
Newbridge Telecom Solutions

Newbridge Telecom Solutions

Por Newbridge Telecom Solutions

(0 reseñas)
Contact solutions for inbound, outbound and blended service centers. Contact solutions for inbound, outbound and blended service centers.
Conversational IVR

Conversational IVR

Por True Image Interactive

(0 reseñas)
Revolutionizing the way people connect with technology using the worlds first HUMAN intelligent virtual assistant and leading-edge artificial intelligence, natural language processing, and speech recognition technology. From healthcare to call centers to retail (and beyond), were harnessing the power of human interaction to increase customer engagement through interactive, 2-way, multi-channel communication and driving unparalleled results across diverse industries and applications. Revolutionizing how people connect with technology using artificial intelligence and the first HUMAN intelligent virtual assistant.
AuguTech

AuguTech

Por AuguTech

(5 reseñas)
Ameyo Engage

Ameyo Engage

Por Ameyo Engage

(0 reseñas)
Ameyo Engage es un software de centro de atención telefónica basado en la nube que permite a las empresas tomar el control de sus operaciones mediante la implementación de cambios más rápidos en las iniciativas de interacción con el cliente y la participación de los empleados, lo que da como resultado una mejor experiencia para cliente y un aumento de las ventas y las colecciones y, en última instancia, la adquisición de clientes fieles y empleados contentos. Haz crecer tu negocio ganando la fidelización del cliente con un software de centro de contacto para clientes de clase mundial.
Click2Coach

Click2Coach

Por Envision Telephony

(2 reseñas)
Envision Click2Coach and Click2Coach Cloud Envision provides award winning solutions that optimize customer experience by turning data from customer interactions into action, making an impact on your business that leads to exceptional customer experiences. Data from all contact center channels can be collected to quickly identify patterns and trends. Envision delivers innovative software solutions, in the cloud or on premise, to optimize your workforce. Click2Coach: an WFO suite including call recording, performance management, quality monitoring, desktop, data and speech analytics.
Hyperion

Hyperion

Por Reksoft

(1 reseña)
Plataforma de creación de centro de contacto, que brinda asistencia para las llamadas recibidas de una variedad de canales de comunicación. Plataforma de creación de centro de contacto, que brinda asistencia para las llamadas recibidas de una variedad de canales de comunicación.
AireContact

AireContact

Por AireSpring

(1 reseña)
AireContact es una solución galardonada de centro de contacto entrante, saliente y combinado basada en la nube con características de última generación como comunicaciones omnicanal, secuencias de comandos dinámicas, marcador predictivo y atención al cliente en redes sociales. Llamadas entrantes, salientes, correos electrónicos, chats, feeds sociales, fax, rellamadas web. Todas las interacciones se transmiten en una cola mezclada multimedia. Disponible con conexión administrada privada para QoS y calidad de voz excepcional. Solución de centro de contacto omnicanal basada en la nube que proporciona todas las formas de comunicación a través de teléfono, chat, correo electrónico y redes sociales.
TASKE Contact

TASKE Contact

Por TASKE Technology

(0 reseñas)
A flexible contact center management solution with real-time ACD monitoring and historical reporting capabilities. A flexible contact center management solution with real-time ACD monitoring and historical reporting capabilities.
Virtual Call Center Solution

Virtual Call Center Solution

Por SolusOne

(0 reseñas)
An award winning call center software. Increase your sales, ask for the demo & feel the difference. An award winning call center software. Increase your sales, ask for the demo & feel the difference.
Contact Canvas

Contact Canvas

Por AMC Technology

(0 reseñas)
Pre-built and certified software product suite that integrates CRM applications with CTI communication platforms. Pre-built and certified software product suite that integrates CRM applications with CTI communication platforms.
INTOUCH

INTOUCH

Por Topdown Systems

(4 reseñas)
INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys. INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys.
PBXMate

PBXMate

Por SoliCall

(1 reseña)
Noise firewall for call centers. Have you noticed that customers calling call centers can hear other agents in the background? Such "background noise" has impact on CX, it disturbs the analytic, it might contain sensitive information and it reduces the productivity. Headsets cannot remove these background voices. PBXMate is an innovative "noise firewall" software for call center. The technology is used to filter 15M calls per day including in dozens of the U.S. Air Force call centers. Noise firewall. Improve CX, protect private data, increase the accuracy of transcription and improve productivity.
Infinity

Infinity

Por 1Call

(0 reseñas)
Hospital Call Center and PC Based PBX Switchboard Software. Additional modules include on call scheduling software, appointment reminder software, web-based directories, physician paging software, IVR and voice messaging and pre-recorded announcements. Hospital Call Center Software.
Eclipse CMS

Eclipse CMS

Por Data Track Technology

(0 reseñas)
Call logging solution for tracking incoming and outgoing calls and generating reports that allow to connect call volume with revenue. Call logging solution for tracking incoming and outgoing calls and generating reports that allow to connect call volume with revenue.
Ansapoint

Ansapoint

Por Westbay Engineers

(0 reseñas)
A forecasting tool that helps call centers predict how many agents they need in order to handle their call volume. A forecasting tool that helps call centers predict how many agents they need in order to handle their call volume.
CenterMaster

CenterMaster

Por AcuCall

(0 reseñas)
CIM solution that includes CRM, IVR, ACD, recording, SMS, email, complete IP/PBX functionality, network, voice and data, and more. CIM solution that includes CRM, IVR, ACD, recording, SMS, email, complete IP/PBX functionality, network, voice and data, and more.
neXorce

neXorce

Por Spectrum Corporation

(2 reseñas)
Real Time reporting software for the call center. Spectrums software captures real time and historical data from the ACD and creates reports that can be displayed on wallboards, desktops, dashboards, Web based reports, email and smartphones. Improve agent performance and increase call center awareness with real time reporting for the agents. Call Center Real Time Reporting Software via software to drive devices to display real time KPI's to call center managers and agents.
InVision Enterprise WFM

InVision Enterprise WFM

Por InVision Software

(1 reseña)
InVision Enterprise WFM is a web-based solution for enterprise-wide workforce management. The application enables businesses to optimize staff scheduling and delivers significant process improvements and substantial reductions in labor costs. InVision Enterprise WFM includes functionality for accurate workload forecasting, effective scheduling and optimization, as well as comprehensive features for intraday schedule management, adherence monitoring, and real-time analysis. Web-based solution with forecasting, scheduling, adherence montoring, and analysis and reporting features.
Nixxis Contact Suite

Nixxis Contact Suite

Por Nixxis

(1 reseña)
Manage all channels (voice, mail, chat, sms, fax or social media). Predictive dialer, IVR, recorder, blending & reporting. Manage all channels (voice, mail, chat, sms, fax or social media). Predictive dialer, IVR, recorder, blending & reporting.
Winleads

Winleads

Por USAutodialer

(0 reseñas)
Make thousands of calls every day and prescreen potential clients for you automatically. Make thousands of calls every day and prescreen potential clients for you automatically.
OnviCord

OnviCord

Por OnviSource

(0 reseñas)
OnviSource's Workforce Optimization (WFO) is a suite of solutions based on the concept of "Capture All, Analyze All, Automate All, Improve All". Our multimedia capture, recording and monitoring generates a goldmine of valuable information and knowledge, analyzed by our multi- and cross-channel analytics in order to produce actionable knowledge that can automatically or manually act to improve customer interactions, agent's performance, compliance management, and back office transactions, Contact center solutions provide all the functionality and features required to engage in comprehensive Workforce Optimization.
VESTA

VESTA

Por Airbus DS Communications

(0 reseñas)
Call processing solution that provides queue management, texting, mapping, data management and analytics. Call processing solution that provides queue management, texting, mapping, data management and analytics.
TrackMyLeads

TrackMyLeads

Por TrackMyLeads

(0 reseñas)
Track calls from TV, radio, direct mail, online ads and other sources. Know how many calls you get from each marketing source, when you need to follow up on new leads, and how many clients you get from each campaign. Track conversion rates by ad campaign, call centre staff. Listen to call recordings for training and quality assurance. Schedule appointments and set follow up reminders so you never miss another lead. Collaborate on client calls and spend more money on ads that bring you business. Call tracking & intake management system with optimized lead forms, appointment scheduling, lead tracking, and conversion analytics.
ADVANTAGE DIALER

ADVANTAGE DIALER

Por Advantage Dialer

(0 reseñas)
ADVANTAGE DIALER provides all the features needed to successfully run any campaign. ADVANTAGE DIALER provides all the features needed to successfully run any campaign.
Hydra

Hydra

Por Dialoga

(0 reseñas)
Your contact centre does not need to be tied to expensive physical infrastructure. Hydra, our ACD solution based on WebRTC technology, provides you with a remote platform through which agents can be monitored and controlled as if being in a traditional call centre, but when in fact no physical infrastructure is needed. WebRTC technology does not require any physical/fixed infrastructure, hardware, IP terminals nor SIP Trunks. The WebRTC ACD without physical infrastructures. Accessible via any device. Work from the office, home or anywhere in the world.
RingCentral Contact Centre

RingCentral Contact Centre

Por RingCentral UK

(615 reseñas)
. RingCentral Contact Centre, powered by inContact, delivers powerful, omnichannel capabilities that let customers decide how they want to engage with you. With its comprehensive feature set, you can resolve issues faster and more effectively and increase customer loyalty. Highlights include advanced skills-based routing; queuing and distribution; agent and supervisor capabilities; analytics and reporting; third-party integrations; and bundled, simplified billing. RingCentral Contact Centre delivers omnichannel capabilities that let customers decide how they want to engage with you.
Calabrio One Suite

Calabrio One Suite

Por Calabrio

(51 reseñas)
Calabrio ONE is a unified workforce optimization (WFO) software suite including call recording, quality management, workforce management and voice-of-the-customer (VoC) analytics that transforms the contact center into a customer engagement center and a valuable source of customer insight. Easy to Use, Quick to Install, Simple to Support. Calabrio ONE is an integreated workforce optimization solution for a comprehensive customer engagement strategy.
Parrot Cloud Call Center

Parrot Cloud Call Center

Por Electronic Voice Services

(22 reseñas)
EVS7 offers a complete modern cloud call center that scales with your business. The Parrot promotes ease-of-use & productivity by dialing up to 5 lines per agent enabling teams to make & receive thousands of calls per day all with just a web browser! The skys the limit as Parrot includes truly unlimited calls & a dedicated Customer Success Manager. EVS7, an industry leader since 1993, boasts one of the most cost effective solutions for all of your call center goals. Watch our video demo now! Beautiful, modern, cloud call center software with unlimited predictive dialing, blended calling, and live dashboard for reporting.
Exelysis Contact Center

Exelysis Contact Center

Por Exelysis

(7 reseñas)
Exelysis Contact Center is a communications software which comes to enhance and handle the operations of an Enterprise PBX.Exelysis can provide a turnkey solution or can be integrated and expand Enterprise PBXs. Exelysis provides integration 3rd party software like CRM, ERPs using extended APIs. Predictive / Power / Broadcasting Dialers, Skill Based Routing, Advanced IVR, VoiceXML and Natural Language Understanding plugins are few of Exelysis capabilities. Exelysis Contact Center is a communications software which comes to enhance and handle the operations of an Enterprise PBX.
Contivio Contact Center

Contivio Contact Center

Por Contivio

(6 reseñas)
Contivio.com's cloud-based Contact Center & Telephony software is an all-in-one solution that provides cost savings, improved customer satisfaction, and increased agent productivity. Deployed as a toolbar in a browser, simply plug in a headset and you will be up running with an enterprise level solution using Contivio.coms patent CloudConnect technology to integrate with Any CRM, including NetSuite, Microsoft Dynamics CRM, Salesforce, SugarCRM and Oracle Sales Cloud. Contivio.com is also very c Contivio.com's Contact Center enables users to extend CRM capabilities while maximizing their multi-channel communication needs.
Anywhere365 for Skype Business

Anywhere365 for Skype Business

Por Workstreampeople

(5 reseñas)
No es solo un centro de contacto para Lync y Skype Empresarial, es una plataforma flexible y en tiempo real de gestión del diálogo. No es solo un centro de contacto para Lync y Skype Empresarial, es una plataforma flexible y en tiempo real de gestión del diálogo.
SmartAction Speech IVR System

SmartAction Speech IVR System

Por SmartAction

(4 reseñas)
SmartAction is the only provider of a fully automated voice and text-enabled omnichannel solution, running in the cloud and powered by artificial intelligence. Our solution, IVA, is a centralized AI engine that automates customer service across voice, SMS, text, chat, mobile, and social media. We consultatively work with companies to deliver effortless customer service across any of the channels their customers choose. A fully automated voice and text-enabled omnichannel solution, running in the cloud and powered by artificial intelligence.
CXM Recording and Quality Monitoring
Herramientas de optimización de la fuerza laboral para el centro de contacto. Grabación de llamadas, supervisión de la calidad y gestión de la fuerza de trabajo. Herramientas de optimización de la fuerza laboral para el centro de contacto. Grabación de llamadas, supervisión de la calidad y gestión de la fuerza de trabajo.