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Halp is a conversational ticketing solution for modern internal operations teams to assign, prioritize, track and answer requests from
Halp is a conversational ticketing solution for modern internal operations teams to assign, prioritize, track, and answer requests from Slack in a message-based interface. Companies using Halp get faster response times, more productive operational support teams, and happier employees.
Halp functions as a standalone ticketing system, or it integrates directly with Zendesk, Jira, ServiceNow, and other legacy ticketing systems.
Halp is a conversational ticketing solution for modern internal operations teams to assign, prioritize, track, and answer requests from Slack in a message-based interface. Companies using Halp get...
Funcionalidades
- Chat en tiempo real
- Herramientas de diagnóstico
- Uso compartido de la pantalla
- Grabación de la sesión
- Uso compartido de archivos
Comprehensive coaching platform for public schools to create detailed records of their coaching effort.
Comprehensive coaching platform for public schools to capture data and reporting. Focus on coaching and growth with a seamless, real-time coaching experience for both coach and coachee. Use customizable report and educator growth portfolios to quickly find and analyze growth patterns. Celebrate growth with badges and microcredentials and transform daily practice with professional learning standards and growth indicators. Personalize support with thousands of professional learning resources.
Comprehensive coaching platform for public schools to capture data and reporting. Focus on coaching and growth with a seamless, real-time coaching experience for both coach and coachee. Use...
Funcionalidades
- Chat en tiempo real
- Herramientas de diagnóstico
- Uso compartido de la pantalla
- Grabación de la sesión
- Uso compartido de archivos
Bring your technicians and experts together to solve problems faster and more effectively.
Discover augmented reality-based remote assistance and quickly scale problem-solving guidance, support, and expertise to your factory operations and service teams. Vuforia Chalk combines advanced AR collaboration tools with real-time video communications to connect a field technician with an expert so that they can both see and discuss the situation at hand.
Discover augmented reality-based remote assistance and quickly scale problem-solving guidance, support, and expertise to your factory operations and service teams. Vuforia Chalk combines advanced AR...
Funcionalidades
- Chat en tiempo real
- Herramientas de diagnóstico
- Uso compartido de la pantalla
- Grabación de la sesión
- Uso compartido de archivos
Mavenoid enables business to provide remote product support to customers, from installing the product, to using it and troubleshooting.
Mavenoid is an AI-powered technical product support tool which enables business to provide remote product support to customers, from installing a product, to using it and troubleshooting. Mavenoid automates all types of technical support for any product with a chatbot.
Mavenoid is an AI-powered technical product support tool which enables business to provide remote product support to customers, from installing a product, to using it and troubleshooting. Mavenoid...
Funcionalidades
- Chat en tiempo real
- Herramientas de diagnóstico
- Uso compartido de la pantalla
- Grabación de la sesión
- Uso compartido de archivos
MDM solution for Android devices with remote control and device data tracking.
AirDroid Business is a one-stop solution for Mobile Device Management to secure your Android devices, along with remote control and location tracking features.
It helps business, service providers or IT professionals to remotely access, control, secure, and manage these devices in large quantities through a centralized approach.
AirDroid Business is a one-stop solution for Mobile Device Management to secure your Android devices, along with remote control and location tracking features.
It helps business, service providers...
Funcionalidades
- Chat en tiempo real
- Herramientas de diagnóstico
- Uso compartido de la pantalla
- Grabación de la sesión
- Uso compartido de archivos
Learning Management System (LMS) designed to organize, deploy and track web-based training content.
WBT Manager is a Learning Management System designed to organize, deploy and track web-based training content. Using WBT Manager to manage your web-based training, you can build your courses from reusable modules of web-enabled learning content or import any SCORM 1.2 or AICC-compliant web-based course, register and enroll your students, set up certification classes, track student progress through courses and certification classes as well as support instructor-led training and proctored exams.
WBT Manager is a Learning Management System designed to organize, deploy and track web-based training content. Using WBT Manager to manage your web-based training, you can build your courses from...
Funcionalidades
- Chat en tiempo real
- Herramientas de diagnóstico
- Uso compartido de la pantalla
- Grabación de la sesión
- Uso compartido de archivos
80legs
(0)
80legs gives you access to a massive web crawling platform that you can configure to meet your web scraping needs.
80legs gives you access to a massive web crawling platform that you can configure to meet your web scraping needs.
80legs gives you access to a massive web crawling platform that you can configure to meet your web scraping needs.
Funcionalidades
- Chat en tiempo real
- Herramientas de diagnóstico
- Uso compartido de la pantalla
- Grabación de la sesión
- Uso compartido de archivos
It is a web based remote support solution for enterprises and SMBs across industries, helping improve efficiency for IT support teams.
Proxy's new Pro 8 remote access software allows for remote access of computers, ensuring the safety and security of your computer. With remote access, a properly authorized technician is given access to your PC to fix any glitches that come your way. The best part? You don't even need to be at your computer. Always-on service means that your computer can be accessed while it is unattended as well as attended, without disturbing the user.
Proxy's new Pro 8 remote access software allows for remote access of computers, ensuring the safety and security of your computer. With remote access, a properly authorized technician is given access...
Funcionalidades
- Chat en tiempo real
- Herramientas de diagnóstico
- Uso compartido de la pantalla
- Grabación de la sesión
- Uso compartido de archivos
Our goal is to provide an online ordering solution for restaurant owners. We design a website for you. Contact us to find out more!
iOrderFoods.com goal is to provide an online ordering solution for restaurant owners. We design a website for you, as well as upload your menu, all you have to do is approve the website and your website can start taking orders for you! We don't take a portion of every order like other companies, we have a flat rate monthly. Contact us to find out more information!
iOrderFoods.com goal is to provide an online ordering solution for restaurant owners. We design a website for you, as well as upload your menu, all you have to do is approve the website and your...
Funcionalidades
- Chat en tiempo real
- Herramientas de diagnóstico
- Uso compartido de la pantalla
- Grabación de la sesión
- Uso compartido de archivos
BitMeeting
(0)
Platform for managing online events, virtual meetings with advanced administrative, reporting, collaborative and interactive features
Innovative video communication platform, created by CLIO Srl ideal for the management of "qualified virtual meetings / classrooms" in synchronous mode (Conference and Streaming) in total safety, tracking of decisions and reporting of events with automatically generated digital report.
Recording of the sessions for an asynchronous / repeatable use.
Based on WebRTC and Cloud technology that does not require software or hardware installation outside of a simple browser and a broadband connect.
Innovative video communication platform, created by CLIO Srl ideal for the management of "qualified virtual meetings / classrooms" in synchronous mode (Conference and Streaming) in total safety,...
Funcionalidades
- Chat en tiempo real
- Herramientas de diagnóstico
- Uso compartido de la pantalla
- Grabación de la sesión
- Uso compartido de archivos
A software-platform for the industry 4.0 that makes the collaboration with your service team easier, faster and more efficient.
A software-platform for the industry 4.0 that makes the collaboration with your service team easier, faster and more efficient.
A software-platform for the industry 4.0 that makes the collaboration with your service team easier, faster and more efficient.
Funcionalidades
- Chat en tiempo real
- Herramientas de diagnóstico
- Uso compartido de la pantalla
- Grabación de la sesión
- Uso compartido de archivos
CT-Assist
(0)
A cloud managed, remote access and support tool that allows users to remotely manage computers over the internet.
A cloud managed, remote access and support tool that allows users to remotely manage computers over the internet.
A cloud managed, remote access and support tool that allows users to remotely manage computers over the internet.
Funcionalidades
- Chat en tiempo real
- Herramientas de diagnóstico
- Uso compartido de la pantalla
- Grabación de la sesión
- Uso compartido de archivos
HelpWire
(0)
Remote support tool that provides tech support through custom GUI, diagnostics, insights, and analytics.
Remote support tool that provides tech support through custom GUI, diagnostics, insights, and analytics.
Remote support tool that provides tech support through custom GUI, diagnostics, insights, and analytics.
Funcionalidades
- Chat en tiempo real
- Herramientas de diagnóstico
- Uso compartido de la pantalla
- Grabación de la sesión
- Uso compartido de archivos
Web-based solution that provides customer service through live video, recording, collaboration, annotation and more.
Web-based solution that provides customer service through live video, recording, collaboration, annotation and more.
Web-based solution that provides customer service through live video, recording, collaboration, annotation and more.
Funcionalidades
- Chat en tiempo real
- Herramientas de diagnóstico
- Uso compartido de la pantalla
- Grabación de la sesión
- Uso compartido de archivos
Collaboration tools for your website, software or app.
Median offers a type of screen share application known as cobrowsing. Cobrowsing is when 2 or more people join the same browser session. Much like screen share, but without the need for downloads, installs or invites. With Median you can screen share with anyone on your site with just 1 click.
Median offers a type of screen share application known as cobrowsing. Cobrowsing is when 2 or more people join the same browser session. Much like screen share, but without the need for downloads,...
Funcionalidades
- Chat en tiempo real
- Herramientas de diagnóstico
- Uso compartido de la pantalla
- Grabación de la sesión
- Uso compartido de archivos
Envimonitor provides remote environmental monitoring software in a data center on any web-enabled device.
Envimonitor provides remote environmental monitoring software in a data center on any web-enabled device.
Envimonitor provides remote environmental monitoring software in a data center on any web-enabled device.
Funcionalidades
- Chat en tiempo real
- Herramientas de diagnóstico
- Uso compartido de la pantalla
- Grabación de la sesión
- Uso compartido de archivos
Digi Remote Manager is a remote support software that visually monitor, update and maintain the performance requirements.
Digi Remote Manager is a remote support software that visually monitor, update and maintain the performance requirements.
Digi Remote Manager is a remote support software that visually monitor, update and maintain the performance requirements.
Funcionalidades
- Chat en tiempo real
- Herramientas de diagnóstico
- Uso compartido de la pantalla
- Grabación de la sesión
- Uso compartido de archivos
The purely software-based HOB X11Gate ensures secure and bandwidth-optimized access to Linux/Unix systems using the RDP protocol.
Remote access via the RDP protocol; HOB X11Gate uses the RDP protocol for remote access and converts the native X protocol accordingly, which reduces the bandwidth used and shortens the response times. Server farms can be easily constructed due to remote access sessions for many users.
Freeware for private users
Please note: After installation, a software key is required. To receive it, please send an e-mail with the subject "Free X11Gate" to marketing@hob.de .
Remote access via the RDP protocol; HOB X11Gate uses the RDP protocol for remote access and converts the native X protocol accordingly, which reduces the bandwidth used and shortens the response...
Funcionalidades
- Chat en tiempo real
- Herramientas de diagnóstico
- Uso compartido de la pantalla
- Grabación de la sesión
- Uso compartido de archivos
Mobile-first RMM SaaS. Monitor and manage all your servers and networks using your phone.
Remote Monitoring and Management software as a service for MSPs and IT departments. Monitor and manage all your servers and networks using your IOS device, Android device or our web app. Active Directory, Windows Administration, VMware, Hyper-V, Xenserver, Office 365, Google Apps and Microsoft Exchange all support. SSH, Telnet, VNC, RDP, ARD as well.
Remote Monitoring and Management software as a service for MSPs and IT departments. Monitor and manage all your servers and networks using your IOS device, Android device or our web app. Active...
Funcionalidades
- Chat en tiempo real
- Herramientas de diagnóstico
- Uso compartido de la pantalla
- Grabación de la sesión
- Uso compartido de archivos
Remotely
(0)
Remote support management solution that helps businesses monitor remote desktops for hardware failures, network issues, and malware.
Remote access, support & monitoring management solution that lets businesses connect & manage remote devices, applications and more. Features include remote access, remote monitoring, automation/scripting, anti-virus and more. Offers various additional features such as customer database & ticketing system, billing and PSA with Direct Debit integration, etc. A complete software solution for any I.T. support company or department.
Remote access, support & monitoring management solution that lets businesses connect & manage remote devices, applications and more. Features include remote access, remote monitoring,...
Funcionalidades
- Chat en tiempo real
- Herramientas de diagnóstico
- Uso compartido de la pantalla
- Grabación de la sesión
- Uso compartido de archivos
Built to power efficient Incident Resolution, our Remote Support software integrates SCCM features into your Service Desk.
Remote Support delivers efficient, consistent, and secure remote IT support by leveraging your existing Service Desk and Microsoft System Center Configuration Manager (SCCM) investments. Our remote support apps integrate into your ITSM tool of choice, helping to increase first-call resolution while reducing unnecessary escalations and associated costs. By securely delegating SCCM functionality to Support Teams, Analysts can provide faster problem resolution.
Remote Support delivers efficient, consistent, and secure remote IT support by leveraging your existing Service Desk and Microsoft System Center Configuration Manager (SCCM) investments. Our remote...
Funcionalidades
- Chat en tiempo real
- Herramientas de diagnóstico
- Uso compartido de la pantalla
- Grabación de la sesión
- Uso compartido de archivos
Managed Workplace is a security-centric remote monitoring and management (RMM) tool.
Managed Workplace is the first RMM tool to include a built-in security assessment. The platform enables MSPs to quickly assess customers networks, deliver multi-layered security, monitor anomalies, and seamlessly recover data in the event of an attack. With Managed Workplace, MSPs can create comprehensive multi-layered security service offerings and deliver them profitably and efficiently. Further, they can easily demonstrate their value with detailed reporting.
Managed Workplace is the first RMM tool to include a built-in security assessment. The platform enables MSPs to quickly assess customers networks, deliver multi-layered security, monitor anomalies,...
Funcionalidades
- Chat en tiempo real
- Herramientas de diagnóstico
- Uso compartido de la pantalla
- Grabación de la sesión
- Uso compartido de archivos
pcvisit
(0)
Solving IT problems becomes a matter of the heart with pcvisit software.
Our remote support software is secure and highly available.
Solving IT problems becomes a matter of the heart with pcvisit software. Our remote support software is secure and highly available.
Solving IT problems becomes a matter of the heart with pcvisit software. Our remote support software is secure and highly available.
Funcionalidades
- Chat en tiempo real
- Herramientas de diagnóstico
- Uso compartido de la pantalla
- Grabación de la sesión
- Uso compartido de archivos
Record, track & report incidents with this web based help desk software.
Record, track & report incidents with this web based help desk software.
Record, track & report incidents with this web based help desk software.
Funcionalidades
- Chat en tiempo real
- Herramientas de diagnóstico
- Uso compartido de la pantalla
- Grabación de la sesión
- Uso compartido de archivos
Coview
(0)
Empower your support team with real-time customer screen sharing, screen capture and automatic code-level info logging
Frustration-free customer support for your web app. Coview lets your users easily capture their browser screen (with a screenshot or video) to show you where theyre running into problems. Coviews cobrowsing feature allows your support staff to connect instantly to your customers browser and guide them on their own screen. Coviews debugging feature collects full code-level info and helps you solve more technical issues effortlessly. All this with no downloads or redirects for your user!
Frustration-free customer support for your web app. Coview lets your users easily capture their browser screen (with a screenshot or video) to show you where theyre running into problems. Coviews...
Funcionalidades
- Chat en tiempo real
- Herramientas de diagnóstico
- Uso compartido de la pantalla
- Grabación de la sesión
- Uso compartido de archivos
A cloud-based platform for automated computer system management, monitoring, and remote access.
A cloud-based platform for automated computer system management, monitoring, and remote access.
A cloud-based platform for automated computer system management, monitoring, and remote access.
Funcionalidades
- Chat en tiempo real
- Herramientas de diagnóstico
- Uso compartido de la pantalla
- Grabación de la sesión
- Uso compartido de archivos
TechSee
(0)
Provides an intelligent visual platform that receives inputs from any customer service channel.
Provides an intelligent visual platform that receives inputs from any customer service channel.
Provides an intelligent visual platform that receives inputs from any customer service channel.
Funcionalidades
- Chat en tiempo real
- Herramientas de diagnóstico
- Uso compartido de la pantalla
- Grabación de la sesión
- Uso compartido de archivos
Channel.me
(0)
Uso compartido de pantalla web, sin descargas, para equipos de ventas y asistencia
La navegación conjunta te ayuda a dar asistencia a los visitantes en tu sitio web, al igual que el departamento de TI te ayuda de forma remota en tu ordenador.
La navegación conjunta te ayuda a dar asistencia a los visitantes en tu sitio web, al igual que el departamento de TI te ayuda de forma remota en tu ordenador.
Funcionalidades
- Chat en tiempo real
- Herramientas de diagnóstico
- Uso compartido de la pantalla
- Grabación de la sesión
- Uso compartido de archivos
imMail
(0)
AI enabled instant messaging & video productivity platform.
AI enabled instant messaging & video productivity platform.
AI enabled instant messaging & video productivity platform.
Funcionalidades
- Chat en tiempo real
- Herramientas de diagnóstico
- Uso compartido de la pantalla
- Grabación de la sesión
- Uso compartido de archivos
Hallway
(0)
Schedules breaks for your teams to connect in timed video chat "break rooms".
Schedules breaks for your teams to connect in timed video chat "break rooms".
Schedules breaks for your teams to connect in timed video chat "break rooms".
Funcionalidades
- Chat en tiempo real
- Herramientas de diagnóstico
- Uso compartido de la pantalla
- Grabación de la sesión
- Uso compartido de archivos
EVAN360
(0)
We are focused on transforming the way we think about connecting students to the resources they need to succeed.
Higher education institutions have comprehensive services designed to enable student success. However, students are often navigating uncharted territory when it comes to accessing these services. There’s friction in the process of finding support, which breeds frustration and creates barriers to academic success in the long run. At EVAN360, we have developed a way for students to connect with the right person to get answers quickly so they can focus on achieving academic success.
Higher education institutions have comprehensive services designed to enable student success. However, students are often navigating uncharted territory when it comes to accessing these services....
Funcionalidades
- Chat en tiempo real
- Herramientas de diagnóstico
- Uso compartido de la pantalla
- Grabación de la sesión
- Uso compartido de archivos
A solution without installation which makes it possible to assist users, customers or technicians remotely through video assistance.
With a single click, the solution gives the possibility of sending an invitation by SMS or email to a customer or an user. Thanks to the link received, the user shares the smartphone camera with an advisor or an expert who has direct visual access to the problem, as well as on site. During the video interaction, the advisor can use collaborative tools to highlight elements, give instructions to the customer, transmit files or documentation to reach a faster and more efficient resolution.
With a single click, the solution gives the possibility of sending an invitation by SMS or email to a customer or an user. Thanks to the link received, the user shares the smartphone camera with an...
Funcionalidades
- Chat en tiempo real
- Herramientas de diagnóstico
- Uso compartido de la pantalla
- Grabación de la sesión
- Uso compartido de archivos
SimpleHelp
(0)
Comprehensive remote support solution for your business or organization.
A single solution for Remote Control, Remote Support and Access, Remote Work and Lab Access. License by concurrent remote control sessions or by FTE (Full Time Employee) site license available.
Remote Lab Access is designed specifically for Higher Ed. customers wishing to provide lab access to students remotely.
A single solution for Remote Control, Remote Support and Access, Remote Work and Lab Access. License by concurrent remote control sessions or by FTE (Full Time Employee) site license available....
Funcionalidades
- Chat en tiempo real
- Herramientas de diagnóstico
- Uso compartido de la pantalla
- Grabación de la sesión
- Uso compartido de archivos
Radmin
(0)
Remote access solution that enables professionals to access and control one or more remote computers.
Remote access solution that enables professionals to access and control one or more remote computers.
Remote access solution that enables professionals to access and control one or more remote computers.
Funcionalidades
- Chat en tiempo real
- Herramientas de diagnóstico
- Uso compartido de la pantalla
- Grabación de la sesión
- Uso compartido de archivos
tele-LOOK
(0)
Cost-effective immediate help via smartphone.
Cost-effective immediate help via smartphone.
Cost-effective immediate help via smartphone.
Funcionalidades
- Chat en tiempo real
- Herramientas de diagnóstico
- Uso compartido de la pantalla
- Grabación de la sesión
- Uso compartido de archivos
Remote desktop solution that helps businesses transfer files across devices, record sessions, and monitor remote systems.
Remote desktop solution that helps businesses transfer files across devices, record sessions, and monitor remote systems.
Remote desktop solution that helps businesses transfer files across devices, record sessions, and monitor remote systems.
Funcionalidades
- Chat en tiempo real
- Herramientas de diagnóstico
- Uso compartido de la pantalla
- Grabación de la sesión
- Uso compartido de archivos
VoIP solution that helps businesses with load balancing, graphical monitoring, call distribution, video surveillance, and more.
VoIP solution that helps businesses with load balancing, graphical monitoring, call distribution, video surveillance, and more.
VoIP solution that helps businesses with load balancing, graphical monitoring, call distribution, video surveillance, and more.
Funcionalidades
- Chat en tiempo real
- Herramientas de diagnóstico
- Uso compartido de la pantalla
- Grabación de la sesión
- Uso compartido de archivos
SPACE1
(0)
SPACE1 is the worlds first virtual collaboration product combining AR and AI to support technicians operating on field.
SPACE1 is the worlds first FSM collaboration product combining Augmented Reality with Artificial Intelligence and Machine Learning to empower field technicians to perform their activities, using head-mounted displays and wearable devices. By also providing advanced digital work instructions and Knowledge Management features, SPACE1 ultimate goal is boosting both quality and productivity standards, while driving continuous improvement across the organization.
SPACE1 is the worlds first FSM collaboration product combining Augmented Reality with Artificial Intelligence and Machine Learning to empower field technicians to perform their activities, using...
Funcionalidades
- Chat en tiempo real
- Herramientas de diagnóstico
- Uso compartido de la pantalla
- Grabación de la sesión
- Uso compartido de archivos
Unified communications solution that helps businesses with instant messaging, call recording, content sharing & other functionalities.
Unified communications solution that helps businesses with instant messaging, call recording, content sharing & other functionalities.
Unified communications solution that helps businesses with instant messaging, call recording, content sharing & other functionalities.
Funcionalidades
- Chat en tiempo real
- Herramientas de diagnóstico
- Uso compartido de la pantalla
- Grabación de la sesión
- Uso compartido de archivos
Livecare Support is a remore support software allows you to easily control PCs, servers and mobile devices.
Livecare Support is a remote support software enabling you to connect remotely to computers and mobile devices to carry out remote software assistance operations in a simple and efficient way. For those who are interested in transforming small operations into real business, you can activate contract templates, storing data and invoices of the assistance given in the final report form
Livecare Support is a remote support software enabling you to connect remotely to computers and mobile devices to carry out remote software assistance operations in a simple and efficient way. For...
Funcionalidades
- Chat en tiempo real
- Herramientas de diagnóstico
- Uso compartido de la pantalla
- Grabación de la sesión
- Uso compartido de archivos
AssistBox
(0)
AssistBox is an online communication platform for providing remote support in the finance, insurance, retail, healthcare industries.
AssistBox is an online communication platform for providing remote support in the finance, insurance, retail, healthcare industries. It has video conference, authentication, OCR, NFC, chatbot, and remote mobile device control features. Using those features, experts can give service from wherever they are and customers get service whenever they want.
AssistBox is an online communication platform for providing remote support in the finance, insurance, retail, healthcare industries. It has video conference, authentication, OCR, NFC, chatbot, and...
Funcionalidades
- Chat en tiempo real
- Herramientas de diagnóstico
- Uso compartido de la pantalla
- Grabación de la sesión
- Uso compartido de archivos
Software de control y soporte remoto.
Agilice la resolución de problemas, ahorre tiempo y ofrezca un servicio de soporte excelente, con nuestro Software de control y soporte remoto. Sin importar el lugar, tipo de conexión o red donde se encuentren los usuarios, la potente solución de control remoto de Aranda Virtual Support le permitirá ofrecer respuestas efectivas a los problemas que presenten los dispostivos de sus clientes.
Agilice la resolución de problemas, ahorre tiempo y ofrezca un servicio de soporte excelente, con nuestro Software de control y soporte remoto. Sin importar el lugar, tipo de conexión o red donde se...
Funcionalidades
- Chat en tiempo real
- Herramientas de diagnóstico
- Uso compartido de la pantalla
- Grabación de la sesión
- Uso compartido de archivos
GlarAssist
(0)
GlarAssist is visual remote assistance solution that connects teams through a group video call, chat, and augmented reality annotations
GlarAssist is visual remote assistance solution that connects teams through a group video call, chat, and augmented reality annotations
GlarAssist is visual remote assistance solution that connects teams through a group video call, chat, and augmented reality annotations
Funcionalidades
- Chat en tiempo real
- Herramientas de diagnóstico
- Uso compartido de la pantalla
- Grabación de la sesión
- Uso compartido de archivos
InfoCision
(0)
InfoCision is a provider of traditional call center services to advanced training, quality, and efficiency services.
InfoCision is a provider of traditional call center services to advanced training solutions. InfoCision offers call center tools that shorten calls, blend alternative channels, and increase customer satisfaction. Working in and enhancing your existing call center atmosphere, tools pre-fill customer data and demographics, score incoming calls, train call center agents with eLearnings and simulations, measure quality, motivate staff, and integrate SMS self-service options.
InfoCision is a provider of traditional call center services to advanced training solutions. InfoCision offers call center tools that shorten calls, blend alternative channels, and increase customer...
Funcionalidades
- Chat en tiempo real
- Herramientas de diagnóstico
- Uso compartido de la pantalla
- Grabación de la sesión
- Uso compartido de archivos
Jetdocs
(0)
No-code portal that serves as the front-end for every internal request.
Jetdocs is a no-code portal that serves as the front-end for every internal request. Any business unit (IT, Legal, HR, Finance etc.) can set up their own workflow templates that employees can navigate to and complete, which are then fast tracked to the right person on the right team for resolution or reassignment.
Jetdocs is a no-code portal that serves as the front-end for every internal request. Any business unit (IT, Legal, HR, Finance etc.) can set up their own workflow templates that employees can...
Funcionalidades
- Chat en tiempo real
- Herramientas de diagnóstico
- Uso compartido de la pantalla
- Grabación de la sesión
- Uso compartido de archivos
RemSupp
(0)
RemSupp is a remote support software, which enables helping your customer via remote session.
RemSupp is a remote support software, which enables helping your customer via remote session.
RemSupp is a remote support software, which enables helping your customer via remote session.
Funcionalidades
- Chat en tiempo real
- Herramientas de diagnóstico
- Uso compartido de la pantalla
- Grabación de la sesión
- Uso compartido de archivos
PC-Duo
(0)
PC-Duo is a secure, fast and reliable Remote Support software solution for Enterprises.
PC-Duo is a secure, fast and reliable Remote Support software solution for Enterprises. The PC-Duo architecture is uniquely suited to organizations requiring remote control of computers in security-sensitive and mission critical environments. PC-Duo is ideal for secure remote support of conventional PCs, thin client devices and virtualized desktops (VDI) environments.
PC-Duo is a secure, fast and reliable Remote Support software solution for Enterprises. The PC-Duo architecture is uniquely suited to organizations requiring remote control of computers in...
Funcionalidades
- Chat en tiempo real
- Herramientas de diagnóstico
- Uso compartido de la pantalla
- Grabación de la sesión
- Uso compartido de archivos
Guía de Compra de Software de asistencia remota
Tabla de contenido
¿Qué es el software de asistencia remota?
El software de asistencia remota permite a los profesionales de TI prestar asistencia informática remota tanto a los clientes como a los usuarios de su red interna. Con herramientas como pantallas compartidas y chat de texto, los equipos de asistencia de TI pueden ayudar a los usuarios a resolver sus problemas técnicos como si estuvieran sentados frente a su ordenador o dispositivo móvil. Las sesiones de asistencia remota se pueden grabar en su totalidad y usarse posteriormente con fines de atención al cliente, formación o cumplimiento.
Ventajas del software de asistencia remota
- Mejorar la atención al cliente: al integrar al especialista de TI y al cliente en un mismo espacio virtual, el software de asistencia remota permite a las empresas reducir el tiempo necesario para resolver los problemas de los clientes. Las aplicaciones de software de asistencia remota también ofrecen funciones de registro de llamadas, generación de encuestas para clientes e integración de software CRM con el fin de proporcionar y registrar los datos vitales de servicio al cliente.
- Usar potentes herramientas de formación: la mayoría de aplicaciones de software de asistencia remota ofrecen funciones de grabación de sesiones. Al registrar la interacción de asistencia al cliente en su totalidad, el personal de soporte puede recibir formación con sesiones de resolución de problemas que reflejen ejemplos de la vida real. Así, los agentes aprenden lo que deben hacer (y lo que no) para resolver las solicitudes de asistencia.
- Ofrecer asistencia de TI interna: el software de asistencia remota permite al personal de TI de tu empresa ofrecer soporte al resto de empleados. Estas soluciones brindan acceso remoto a los dispositivos móviles y ordenadores de la empresa, por lo que el personal de TI puede instalar, reparar y actualizar el software de manera remota. Los especialistas de TI también pueden usar el control de escritorio remoto para enseñar a los empleados el uso de las principales aplicaciones de la empresa.
Funciones comunes del software de asistencia remota
- Acceder y controlar equipos remotamente: controlar de manera remota los equipos de los clientes.
- Compartir pantallas: compartir la vista actual de la pantalla de un cliente con otros usuarios remotos.
- Chatear en tiempo real: chatear con clientes remotos y otros usuarios.
- Intercambiar archivos: transferir archivos entre dispositivos remotos durante las sesiones de asistencia.
- Grabar las sesiones: registrar las sesiones de chat y asistencia activas con fines de auditoría y formación.
- Realizar diagnósticos: acceder a la información del sistema del cliente, como configuraciones de hardware y software.
La categoría de software de asistencia remota te ayuda a preseleccionar las opciones que mejor se adapten a tu negocio filtrando las funciones que deseas.
Consideraciones a la hora de comprar software de asistencia remota
- Asistencia remota o acceso remoto: muchas soluciones de software de asistencia remota proporcionan herramientas para comunicarse directamente con el cliente o usuario final. Otras, sin embargo, están diseñadas únicamente para que el personal de TI pueda controlar de forma remota los dispositivos móviles y ordenadores con el fin de mantener el software y hardware de la empresa. En estos casos, las funciones de servicio al cliente, como el chat en tiempo real y la grabación de sesiones, pueden conllevar costes adicionales.
- Seguridad: dependiendo del tipo de información compartida mediante las aplicaciones de asistencia remota, puede que debas tener en cuenta qué se puede compartir entre los usuarios y qué no. El uso de una función de escritorio compartido puede infringir normativas de privacidad personales o empresariales (como el RGPD) si el usuario que comparte la pantalla expone datos involuntariamente al observador remoto.
- Integración de CRM: muchas soluciones CRM ofrecen funciones integradas de asistencia al cliente. Estas permiten al personal de soporte comunicarse directamente con los clientes mediante ventanas de chat, registrando estas interacciones como parte de la transacción de servicio al cliente. Esta función puede, en muchos casos, eliminar la necesidad de software de asistencia remota.
Tendencias relevantes en software de asistencia remota
- El software de asistencia remota dependerá cada vez más de la inteligencia artificial (IA) y el aprendizaje automático para automatizar el servicio al cliente: la IA ya se emplea para comunicarse con los usuarios mediante chatbots automatizados. El 68 % de las pequeñas empresas adoptarán la IA en cierta medida durante los próximos años, por lo que es de esperar que su papel en el software de asistencia remota también aumente. La IA interactuará con los clientes para diagnosticar los problemas de los equipos y podrá acceder a dispositivos remotos para resolver estos problemas automáticamente de manera eficiente.
- Los empleados remotos necesitarán asistencia remota: el número de empleados y empleadores que descubren los beneficios del trabajo remoto no para de crecer. A lo largo de los próximos años, muchas empresas de todos los tamaños pasarán a trabajar en entornos descentralizados, lo que supondrá un nuevo desafío para el sector de la asistencia remota. Las empresas deberán encontrar maneras fiables de ayudar a un personal móvil que dependerá, cada vez más, del uso de aplicaciones integradas críticas para la misión.