15 años ayudando a las empresas mexicanas
a elegir el mejor software

Sobre LiveAgent

Una buena atención al cliente comienza con un mejor software para el centro de ayuda. Gana más clientes al brindar una excelente atención al cliente con LiveAgent.

Descubre más sobre LiveAgent

Puntos a favor:

Liveagent puts Facebook or email in one inbox. This is a very good software that helps both customers and agents.

Contras:

Nothing so far, still looking for something to complain about.

Valoraciones de LiveAgent

Evaluación media

Facilidad de uso
4.6
Atención al cliente
4.7
Funcionalidades
4.6
Relación calidad-precio
4.7

Probabilidad de recomendación

8.9/10

LiveAgent tiene una valoración global de 4.7 estrellas sobre 5 según las 1,532 opiniones de usuarios de Capterra.

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Filtrar opiniones (1,532)

SHAWN
Sales
Usuario de Linkedin verificado
Bienes de consumo, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Customer Service Software - If Your're Looking for Basic

4.0 hace 3 años
Los subtítulos en español están disponibles en el reproductor de vídeo
Raquel
Demand planner en España
Productos farmacéuticos, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Una solución integral de servicio de asistencia con algunas deficiencias

5.0 hace 5 meses

Comentarios: A pesar de las deficiencias, mi experiencia general con LiveAgent ha sido positiva. Considero que la plataforma es una solución poderosa y robusta que ha mejorado significativamente la eficiencia y los tiempos de respuesta de mi equipo.

Puntos a favor:

Considero que la función de soporte multicanal es increíblemente eficiente, lo que me permite administrar fácilmente los correos electrónicos, los chats en vivo y las interacciones en las redes sociales en un solo lugar.

Contras:

He notado que la curva de aprendizaje de LiveAgent puede ser bastante empinada para algunos usuarios, especialmente para aquellos con habilidades técnicas limitadas.

Respuesta de QualityUnit

hace 5 meses

Hello Raquel! Thanks for taking the time to share your thoughts on LiveAgent. It's great to hear that our multi-channel support feature has been a game-changer for you and your team! We understand that the learning curve might be a bit steep for some users. To make things easier, we are continuously working on improving our documentation, tutorials, and providing excellent customer support to assist users throughout their journey. Don't hesitate to reach out if you need any help! Once again, thank you for your feedback, and we're thrilled to have you as part of the LiveAgent family! - LiveAgent Team

Eduardo Jesús
Ingeniero de Proyectos Tecnológicos en EE. UU.
Tecnología y servicios de la información, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Reseña PT

4.0 hace 2 meses

Comentarios: Con LiveAgent nos ha facilitado la gestión de los tickets de soporte, los reportes nos ayudan a evaluar a nuestro personal de soporte en la atención y resolución de tickets.

Puntos a favor:

La facilidad para la gestión de tickets y poder realizar la asignación de los mismos al personal de soporte.

Contras:

El crear algunas de las reglas para la gestión de los tickets, al principio me costó un poco entender el funcionamiento de las mismas.

Alternativas consideradas: Richpanel, Freshdesk, Gorgias, HubSpot Service Hub y Zendesk Suite

Razones para cambiar a LiveAgent: Después de hacer la evaluación por 14 días fue la mejor mesa de ayuda que se ajustaba a nuestras necesidades.

Respuesta de QualityUnit

hace 2 meses

Hello there! It's great to hear how useful you've found our ticket management system. Appreciate your straight 9 on recommendation - it's always a bonus point for us. And as for your sphere of work, Tech projects do need quality support. Guess we're a pretty good match! ;) - LiveAgent Team

Usuario verificado
Usuario de Linkedin verificado
Marketing y publicidad, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

LiveAgent : Una plataforma sólida para el servicio al cliente.

4.0 hace 5 meses

Comentarios: Es una plataforma solida de servicio al cliente con características útiles y herramientas de automatización para ayudar a empresas a gestionar sus interacciones con los clientes. Aunque su costo puede ser alto y su uso puede ser complejo, no deja de ser una buena opción para empresas que desean mejorar su servicio al cliente.

Puntos a favor:

Incluye varios canales como el chat en vivo, correo electrónico, llamadas, mensajes de texto y redes sociales. Además muestra una interfaz personalizable permitiendo adaptar la aplicación a las necesidades de los usuarios.

Contras:

Su costo es alto para empresas pequeñas y medianas, incluso el personalizar la plataforma puede ser compleja y su soporte se encuentra para un número limitado de idiomas.

Alternativas consideradas: Drift

Respuesta de QualityUnit

hace 5 meses

Hey there! Thank you for the detailed review. It's fantastic to hear such nice words about LiveAgent. In regards to pricing, we have recently rolled out annual plans with pricing tiers for businesses of all sizes - making it more friendly for small and medium-sized companies! Plus, we're working on adding more language support to cater to our diverse customers. Stay tuned for even more enhancements to come! - LiveAgent Team

Sebastian
Ing. Sistemas en Colombia
Tecnología y servicios de la información, 10,000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

De gran ayuda

5.0 hace 2 meses

Puntos a favor:

Es una herramienta supremamente intuitiva, ayuda muchisimo a agilizar el trabajo.

Contras:

No tengo ninguna queja sobre este programa funciona a la perfeccion.

Respuesta de QualityUnit

hace 2 meses

Hi Sebastian, Thank you very much for your kind feedback. We are glad that LiveAgent has been the right choice for you and that you have been satisfied with the benefits it brings to your customer care. Remember, we are here for you 24/7 in case of any questions or issues! -LiveAgent team

Angie
Ing Software en Colombia
Tecnología y servicios de la información, 10,000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

LiveAgent es lo que buscaba

4.0 hace 2 meses

Puntos a favor:

Me gusto que facilita ta tarea de procesar correos electronicos esyo ayuda demaciado a agilizar el trabajo.

Contras:

Creo que en sus verciones moviles podrian implementar varias herramientas que hacen falta.

Respuesta de QualityUnit

hace 2 meses

Hi Angie, Thank you very much for your feedback. We are glad that you have been satisfied with LiveAgent and the benefits it brings to your everyday work life. Our team works hard to constantly improve the system, including its mobile apps so stay tuned for great updates coming your way! -LiveAgent team

Juan Andres
Administracion de Empresas en Colombia
Tecnología y servicios de la información, 1,001-5,000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Es perfecto

4.0 hace 2 meses

Puntos a favor:

Su chat en tiempo real es una herramienta bastante util para nuestros agentes.

Contras:

Es posible que presente fallas en el momento de buscar correos electronicos muy antiguos.

Respuesta de QualityUnit

hace 2 meses

Hi Juan Andres, Thank you for your review. We are glad to hear that you have been satisfied with LiveAgent and that the chat functionality has been beneficial to you and your team. Remember, our team is here for you 24/7 in case of any questions or issues! -LiveAgent team

Orlando
Orlando
Tec Informático en EE. UU.
Usuario de Linkedin verificado
Internet, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Agente en Vivo

5.0 hace 10 meses

Comentarios: En general ha sido buena, esperemos que en próximas actualizaciones siga mejorando este producto.

Puntos a favor:

Una de mis funciones favoritas es el informe de ubicación (que muestra en qué parte del mundo se encuentra el usuario), así como la capacidad de enviar una invitación de chat al usuario mientras navega por su sitio web

Contras:

Creo que el único inconveniente que he encontrado es el requisito de iniciar sesión en su cuenta con frecuencia para mantener la cuenta activa. No me gusta tener que configurar un recordatorio para iniciar sesión por temor a que mi cuenta se desactive.

Respuesta de QualityUnit

hace 10 meses

Hi Orlando, Thank you for your feedback. We are glad to see that you have been satisfied with the benefits LiveAgent brings to chatting with your clients. Our team works hard every day to further improve the system so stay tuned for more awesome updates coming your way!

Geovanny
Administrativo en Ecuador
Construcción, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

LiveAgent la app que nos ayuda a mejor en la calidad con los clientes

5.0 hace 9 meses

Comentarios: Aumentado mis clientes, a mejorado la comunicación de los clientes con la empresa es una excelente herramienta

Puntos a favor:

Es una herramienta que me a facilitado en la empresa para la calidad para mis clientes

Contras:

Falta un poco más de herramientas, pero es muy buena el software me ayudado mucho es indispensable en mi trabajo

Respuesta de QualityUnit

hace 9 meses

Hello Geovanny! Thank you for your review! t's always great to see our tools make a positive impact for our customers. If you have any additional feedback or suggestions for how we can improve, we'd love to hear it. Thanks again for your review. :) - LiveAgent Team

Usuario verificado
Usuario de Linkedin verificado
Construcción, 11-50 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Mensajeria instantanea

4.0 hace 10 meses

Puntos a favor:

Tiene muchos puntos favoritos lo genial es el soporte de 24, tiene muchas herramientas que hace facilitarte el trabajo y mejora la calidad de la empresas, el historial , los chat en vivo, el monitorio de las llamadas, es efectivo y tiene una interfaz agradable.

Contras:

No tiene muchos contras, solo que un poco de capacitación para realizar el software, apesar de que se utilizo gratis, hay ciertas herramientas que son pagada, pero como todo si quiere mejor calidad , hay que pagar.

Respuesta de QualityUnit

hace 10 meses

Hello There! :) Thank you for your kind words about LiveAgent! We are delighted to hear that you appreciate the 24-hour support and LiveAgent's tools to make your work easier. We strive to make sure that our product not only offers great features, but also a pleasant interface for our users. We appreciate your feedback and we look forward to continuing to provide you with a great experience :) - LiveAgent Team

Rolando Enrique
Asesor teléfonico en México
Telecomunicaciones, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Excelente programa

5.0 hace 10 meses

Puntos a favor:

Es acceso fácil y rápido entendimiento solución a lo que se necesita

Contras:

Todo bien, al principio sí algo difícil para entender pero ya después todo fácil

Respuesta de QualityUnit

hace 10 meses

Thank you so much for your kind words, Rolando! We're happy to hear that you've found our platform easy to understand and use after a short time. We're constantly striving to make our products and services as user-friendly as possible, so we really appreciate your feedback. - LiveAgent Team

Usuario verificado
Usuario de Linkedin verificado
Logística y cadena de suministro, 501-1,000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

LiveAgent como CRM multicanal

5.0 hace 6 meses

Comentarios: Bastante conforme con el proyecto

Puntos a favor:

La facilidad de implementación e integración multicanal

Contras:

Podría mejorar el sistema de etiquetas y tipificación de las conversaciones

Respuesta de QualityUnit

hace 6 meses

Hello there! :) Thank you very much for your feedback. - LiveAgent Team

Luis armando
Director operativo en México
Consultoría de gestión, 2-10 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Chats para negocios pyme

5.0 hace 10 meses

Comentarios: Satisfactorio en lo general sobre todo ñara brindar información rapida y.una comunicaciónmas personalizada

Puntos a favor:

Una funcionalidad sencilla practica divertida de hablar via chats con clientes t contactos

Contras:

Cuando se cae la conexión y el.proceso de implementacion para negocio

Respuesta de QualityUnit

hace 10 meses

Hello Luis! Thank you for your review of LiveAgent. We're glad you appreciate the chat functionality and find it practical for talking with clients and contacts. We're sorry to hear that you experienced dropped connections and difficulties with implementation. In case that happens, please reach out to our 24/7 customer service via chats or email to resolve this issue. - LiveAgent Team

Erendira
Ceo en México
Diseño gráfico, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Excelente app para mantener mi dia a dia en orden

5.0 hace 7 meses

Comentarios: Gracias a LiveAgent estoy dando solución a muchas áreas de mi negocio como principal la atención al cliente de manera oportuna y hábil, gracias a su función de grabar llamadas así mido la calidad de cada llamada.

Puntos a favor:

Me ha gustado mucho ya que tiene un sistema de atención al cliente las 24 horas y eso me ayuda a mantenerme como activa en mi negocio y no perder llamadas aun cuando quizá no puedo responder la herramienta en automático funciona y da calidad a las llamadas. Recomiendo ampliamente LiveAgent.

Contras:

Se me dificulta un poco la función de crear tickets.

Respuesta de QualityUnit

hace 7 meses

Hi Erendira! :) Thank you for your awesome review! We're glad to hear that LiveAgent is helping your business to handle inbound calls. Let us know if you uneed any help with creating tickets. Our customer success team will be happy to help. - LiveAgent Team

Usuario verificado
Usuario de Linkedin verificado
Externalización/deslocalización, 1,001-5,000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Evaluación LiveAgent

5.0 hace 10 meses

Puntos a favor:

Es excelente para resolver cualquier inquietud

Contras:

Por el momento ha cumplido con mis requerimientos

Respuesta de QualityUnit

hace 10 meses

Hello there! Thank you so much for taking the time to leave a 5-star review! We are thrilled to hear that you are finding our help desk software to be so helpful. - LiveAgent Team

Antonio
Manger en España
Ropa y moda, 2-10 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Muy buen software

5.0 hace 10 meses

Puntos a favor:

Es un software muy intuitivo y fácil de usar

Contras:

Nada todo es muy sencillo y rápido apostaría por seguir usandolo

Respuesta de QualityUnit

hace 10 meses

Hello Antonio! Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you find our software intuitive and easy to use. If you ever have any questions or need help with anything, please don't hesitate to reach out to us 24/7. - LiveAgent Team

Christian
Vendedor en Perú
Comercio mayorista, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Buenos agentes

4.0 hace 10 meses

Puntos a favor:

Lo que mas ne ha gustado es que ellos me ayudan a recuperar mi clave

Contras:

Hay publicidad deberia haber menos publicidad

Respuesta de QualityUnit

hace 9 meses

Hello Christian. Thank you for your review. We want to assure you that our app does not contain any advertisements. - LiveAgent Team

Miguel
Miguel
Qa tester en España
Usuario de Linkedin verificado
Telecomunicaciones, 201-500 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Atención al cliente

5.0 hace 8 meses

Puntos a favor:

LiveAgent es una herramienta de atención al cliente excepcional que ofrece una amplia gama de funciones para ayudar a las empresas a mejorar su servicio al cliente.

Contras:

En ocasiones deja que desear algunas funcionalidades

Respuesta de QualityUnit

hace 8 meses

Hello Miguel. Thank you for your feedback. Happy to see that you enjoy the wide range of features that LiveAgent offers. If there are any particular ones that you are missing, please let us know at hello@liveagent.com - LiveAgent Team

Matthew
Matthew
Director Of Marketing And Advertising en EE. UU.
Usuario de Linkedin verificado
Internet, 10,000+ empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

I really recommend LiveAgent.

5.0 hace 2 meses Nuevo

Comentarios: We've learned a lot about how to cultivate consistent support through our efforts to increase external communication across departments. Using LiveAgent, we can respond more quickly to consumer questions and deliver greater chat service at all hours of the day. Using chat, email, and push notifications, LiveAgent allows businesses and their consumers to communicate in real time. As a result, organizations may see an uptick in income, customer satisfaction, and the quality of their client connections. I was able to provide superior service to my clientele, despite having just limited access to group chat, because of this tool. It has been quite beneficial to me.

Puntos a favor:

With LiveAgent, I can manage all of my live chat assistance for clients from a single, centralized location. Restoring two-way communication with each consumer has been essential. The help desk staff is noted for their expertise in fine-tuning the software's many configurations. With LiveAgent, customers may have an instant conversation with a support representative to receive answers to their questions and issues resolved. Timely and relevant replies from LiveAgent have the potential to increase customer satisfaction and improve the quality of the service received as a whole. When consumers are happy, they are more inclined to come back and tell others about their experience.

Contras:

While a dedicated account manager would be ideal, we have found that using the website's chat function to resolve issues is quick and painless.

Respuesta de QualityUnit

hace 2 meses

Hello Matthew, we appreciate your insightful review. It's nice to see how you value our centralized live chat assistance. The ability to provide instant responses and build strong relationships with your clients is at the core of LiveAgent. We're also very pleased that LiveAgent has shaped your approach to support, boosting overall client satisfaction and connection. These are earnest results we strive for! Thanks again for choosing LiveAgent. Keep rocking that customer satisfaction! - LiveAgent Team

Sai
Sales And Marketing Specialist en RU
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Full-featured, All-in-one and powerful live-chat support platform.

5.0 el mes pasado Nuevo

Comentarios: My user experience is definitely great. I really like how this tool handles multiple business communication, including email, live chat, and social media on one single place. This allows us to provide excellent customer support service.

Puntos a favor:

LiveAgent has been one of the most crucial and powerful tools we've been been using to boost our customers relationship and our ROI oflate. I really love how this tool is very user-friendly and easy-to-use generally for any one with or without any tech-savvy experience. The support is one of the most standout and highly effective thing with LiveAgent because they're very user-friendly and responsive 24/7. Using LiveAgent we've been able to increase our productivity and relationship with our customers and hence we've been able to meet most of their needs on time through the help of our support team.Through real-time live chat we've been able to attend to our customers queries on time and resolve a lot of problems on time rather than opening tickets which would take time. For this tool is a game changer and improve productivity of the service agents has been also added advantage.

Contras:

The only thing I should LiveAgent should consider is adding more integration options. Nevertheless everything else is great and moving on well.

Respuesta de QualityUnit

el mes pasado

Hey Sai, Thanks for your thorough review. It's great you find LiveAgent crucial in boosting customer relationships and ROI. Our aim remains to be user-friendly and provide responsive, round-the-clock support. We're all about productivity enhancements and real-time problem resolutions to keep those customer relationships strong! Your note about more integration options is heard and appreciated. Switching to us from Freshdesk because of our cost-effectiveness and features truly validates our work. Making sure you have a great user experience while handling multiple business communications in one place is what we strive for. Many thanks once again, - LiveAgent Team

Alberto
Operations Director en España
Marketing y publicidad, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

Mediocre lifecycle management

3.0 hace 2 años

Comentarios: It has been from more to less. In the last 3 years has barely evolved (if not regressed), not being anymore a market leader. If I still haven't changed is due to all integration I have already done with the app.

Puntos a favor:

It's a really useful omnichannel tool, which requires mid-size effort to configure and obtain an inmediate profit.

Contras:

Development and support are on their own. They add/ change / delete functionalities without further notice. It's quite frustrating when a given morning your agents tell you that something you have been using for years is not working and when you reach support team responds saying that this feature never existed, as you are idiots. This issue could be easily solved if product team would submit a regular/weekly email with the content of the product roadmap, so teams can addapt in advance their operation to deleted/changed/added functionalities.

Alternativas consideradas: Zoho Desk y Zendesk Suite

Razones para cambiar a LiveAgent: price affordable and worthy features

Respuesta de QualityUnit

hace 2 años

Hello Alberto, thank you very much for your honest review. We are happy to see that you find LiveAgent a useful omnichannel tool but at the same time, we are also very sad to hear about your negative experience. We are gathering the suggestions and features requested from our customers plus we have some internal initiatives to keep the growth of our solution. Recently we have been slowed down by a code refactoring that cannot be seen by users as an immediate improvement, but it's very important in a long term. All the changes can be found here in our changelog -> https://dev.ladesk.com/ and also in our blog post here -> https://www.liveagent.com/blog/news/ which is highlighting the most significant changes. Anyways, I will pass your feedback about the potential improvement of sharing the details about upcoming changes to our manager. I am again very sorry if there has been any change that caused you any inconvenience.

Amanuel
Senior Graphic Designer en EE. UU.
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

LiveAgent has greatly reduced support and ticketing time hence saving time and cost.

5.0 hace 2 meses Nuevo

Comentarios: My user experience has been very phenomenal especially how the customer efficient and proactive towards our customers. This tool has greatly reduced support and ticketing time.

Puntos a favor:

LiveAgent has been absolutely a game changing support platform that is very user-friendly and easy to use generally for all our staff in my organisation. This tool has been able to provide the best support services to all our clients hence making this tool great customer options, with real-time chat features that enables us to communicate and resolve issues for our customers easily and efficiently while saving a lot of hours.I have used lots of support system but LiveAgent is far beyond magical and very user-friendly and cost effective. I like that I am able to send chat invites to users while on my website. I like the UI which is great and intuitive simplifies the onboarding process for the new users.Support team is magnificent and beyond magical experience. They're very user-friendly and responsive 24/7. They help our customer support team to be professional and to provide great support to all our clients and customers. This helps us to maintain a great relationship with our customers.

Contras:

For my small organisation sometimes when working under tight budget it's a bit disastrous because the price of LiveAgent is not that pocket friendly. Nevertheless this tool is great and has been so productive.

Respuesta de QualityUnit

hace 2 meses

Hello Amanuel, Thank you for your amazing review of LiveAgent! We're thrilled to hear that you find our software to be a great tool for your company. If you need any assistance with the software, please feel free to reach out to us. We are always happy to help. :) - LiveAgent Team

Gary
Gary
Human Resources Manager en EE. UU.
Usuario de Linkedin verificado
Tecnología y servicios de la información, 10,000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

I think LiveAgent is fantastic software

5.0 el mes pasado Nuevo

Comentarios: Every company needs the ideal thing, which is to treat every email as a ticket. If a client does not respond to my follow-up email within three days (thanks to a rule I set up in Los Angeles), a new ticket is opened and I am prompted to contact them again. Such follow-ups should never be sent from regular email accounts since doing so requires excessive monitoring.

Puntos a favor:

Thanks to LiveAgent, I never have to leave the app to check my Gmail or Yahoo Mail inboxes again. As a marketing professional, I have access to a plethora of email accounts, and I've lost several business opportunities due to my own laziness in checking my inbox. With their "Unlimited Email Accounts" function, LiveAgent scores major points. To make things easier, I included my LA-based email address.

Contras:

If you use LiveAgent as your email client, you won't notice any "unread" messages when you check your inbox. But that's not a major problem.

Respuesta de QualityUnit

el mes pasado

Hello Gary! Your mention of the "Unlimited Email Accounts" function being a game-changer clearly echoed with us. Ah, tackling the labyrinth of multiple email accounts can be quite a chore, can't it? :) You're right, the charm of LiveAgent is being a one-stop solution for all communication needs, whether it's social inboxes or live chats. And we can tell you're a power user, setting up a rule to remind you of pending follow-ups. Nifty, isn't it? To comment on your minor hiccup: all incoming messages in LiveAgent are treated as "unread" until specifically handled. We believe every message deserves undivided attention! Keep exploring the tool, Gary. We strive to tick all the boxes for our users. Your feedback helps us refine our software and bridging more gaps in customer service. Thank you for being an awesome part of our journey! - LiveAgent Team

Emma
Emma
Senior Director Product Marketing en EE. UU.
Usuario de Linkedin verificado
Hospital y atención sanitaria, 10,000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Excellent Customer Service for the Price

5.0 el mes pasado Nuevo

Comentarios: It was definitely worth the time and effort required to adjust to the new method. Thanks to its structure and features, we were able to reduce a massive message backlog to a much more manageable one.

Puntos a favor:

LiveAgent's strongest feature is undoubtedly the promptness of their technical support. The fact that it may be altered to suit individual needs is another plus. The ease with which our client may get in touch with us is the third best feature. Not only can I use LiveAgent in my own tongue of Spanish, but it also supports a wide variety of other languages, and everything, including emails and templates, can be changed to display in either my native tongue or the language of my consumers. I can locate anything I need with a quick peek at the dashboard.

Contras:

If I had to choose a nitpick, it would be that I wish there was more color on the interface; on the other hand, why would you want to clutter up such a simple layout with flashy graphics? LiveAgent delivers just as advertised by devoting maximum real estate to its features.

Respuesta de QualityUnit

el mes pasado

Hey there, It's great to hear that our customizability has been effective for your operations. It's our mission to provide a platform that can be tailored to suit unique business needs. On your point about our simple interface layout, we believe in function over flash to ensure a seamless user experience. We're glad that the transition to using LiveAgent has been beneficial in managing your message backlog. Also, isn't it amazing how variety in language options can open doors to diverse customer bases? Thanks for your kind words about our prompt technical support. We strive to keep this up! - LiveAgent Team

Stely
Stely
Director of Marketing And Development en EE. UU.
Usuario de Linkedin verificado
Comercio minorista, 10,000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Excellent value for the money

5.0 el mes pasado Nuevo

Comentarios: Keeping track of time and generating reports is the biggest perk. In the past, we were flying blind, but now it only takes a few minutes to identify which divisions are overburdened and straining. Live chat has helped us speed up our responses to consumers.

Puntos a favor:

We find the LiveAgent's ticketing system and knowledge base to be particularly useful due to the high volume of inquiries we receive. Our team members share tickets fairly, and they may communicate with one another to offer quick support. Self-service options are now available, allowing us to give support around the clock.

Contras:

The Only little issue I've had with LiveAgent is the way it indents replies to emails by using a >. This is something I can live with, and the benefits certainly exceed the drawbacks.

Respuesta de QualityUnit

el mes pasado

Hey Stely, We appreciate your feedback. It's great to hear how much our ticketing system has positively impacted your workflow, especially with your high volume of inquiries. It's all about helping your team communicate efficiently and providing quick support. Happy to know our self-service options are providing round-the-clock assistance to your business. Thanks for recommending us! -LiveAgent Team

Jana
Jana
Senior Director Of Marketing en EE. UU.
Usuario de Linkedin verificado
Software informático, 10,000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Elevated Quality of Service for Customers

5.0 hace 2 meses Nuevo

Comentarios: I think firms medium and large in size would benefit from using LiveAgent because of how intuitive it is.

Puntos a favor:

LiveAgent is an indispensable tool for me to maintain tight relationships with my customers and my team. It's the finest platform for handling customer support requests since it's reasonably priced, has a straightforward user interface, and includes all the necessary tools.My interactions with clients have been simpler and more efficient as a result. aids our support staff in serving our clients more quickly and effectively.

Contras:

My team is functioning smoothly. Everything looks okay up until this point.

Respuesta de QualityUnit

hace 2 meses

Hello Jana :) Appreciating your warm feedback, especially about how we've been instrumental in streamlining your interactions with your customers. Customer relationships are indeed crucial, and it's great to see LiveAgent adding value in that area. Glad to read that your team's operation is running without a hitch in our platform. Just to let you know, we are persistently working on enhancing our features to accommodate the growing needs of large-scale businesses like yours in the computer software industry. We can handle all those emails and teams you mentioned, we've got you covered! Once again thanks for choosing LiveAgent. - LiveAgent Team