Opiniones de LiveAgent

Una solución integral de servicio de asistencia con algunas deficiencias

Comentarios: A pesar de las deficiencias, mi experiencia general con LiveAgent ha sido positiva. Considero que la plataforma es una solución poderosa y robusta que ha mejorado significativamente la eficiencia y los tiempos de respuesta de mi equipo.

Puntos a favor:

Considero que la función de soporte multicanal es increíblemente eficiente, lo que me permite administrar fácilmente los correos electrónicos, los chats en vivo y las interacciones en las redes sociales en un solo lugar.

Contras:

He notado que la curva de aprendizaje de LiveAgent puede ser bastante empinada para algunos usuarios, especialmente para aquellos con habilidades técnicas limitadas.

Reseña PT

Comentarios: Con LiveAgent nos ha facilitado la gestión de los tickets de soporte, los reportes nos ayudan a evaluar a nuestro personal de soporte en la atención y resolución de tickets.

Puntos a favor:

La facilidad para la gestión de tickets y poder realizar la asignación de los mismos al personal de soporte.

Contras:

El crear algunas de las reglas para la gestión de los tickets, al principio me costó un poco entender el funcionamiento de las mismas.

Alternativas consideradas: Richpanel, Freshdesk, Gorgias, HubSpot Service Hub y Zendesk Suite

Razones para cambiar a LiveAgent: Después de hacer la evaluación por 14 días fue la mejor mesa de ayuda que se ajustaba a nuestras necesidades.

LiveAgent : Una plataforma sólida para el servicio al cliente.

Comentarios: Es una plataforma solida de servicio al cliente con características útiles y herramientas de automatización para ayudar a empresas a gestionar sus interacciones con los clientes. Aunque su costo puede ser alto y su uso puede ser complejo, no deja de ser una buena opción para empresas que desean mejorar su servicio al cliente.

Puntos a favor:

Incluye varios canales como el chat en vivo, correo electrónico, llamadas, mensajes de texto y redes sociales. Además muestra una interfaz personalizable permitiendo adaptar la aplicación a las necesidades de los usuarios.

Contras:

Su costo es alto para empresas pequeñas y medianas, incluso el personalizar la plataforma puede ser compleja y su soporte se encuentra para un número limitado de idiomas.

Alternativas consideradas: Drift

De gran ayuda

Puntos a favor:

Es una herramienta supremamente intuitiva, ayuda muchisimo a agilizar el trabajo.

Contras:

No tengo ninguna queja sobre este programa funciona a la perfeccion.

LiveAgent es lo que buscaba

Puntos a favor:

Me gusto que facilita ta tarea de procesar correos electronicos esyo ayuda demaciado a agilizar el trabajo.

Contras:

Creo que en sus verciones moviles podrian implementar varias herramientas que hacen falta.

Es perfecto

Puntos a favor:

Su chat en tiempo real es una herramienta bastante util para nuestros agentes.

Contras:

Es posible que presente fallas en el momento de buscar correos electronicos muy antiguos.

Agente en Vivo

Comentarios: En general ha sido buena, esperemos que en próximas actualizaciones siga mejorando este producto.

Puntos a favor:

Una de mis funciones favoritas es el informe de ubicación (que muestra en qué parte del mundo se encuentra el usuario), así como la capacidad de enviar una invitación de chat al usuario mientras navega por su sitio web

Contras:

Creo que el único inconveniente que he encontrado es el requisito de iniciar sesión en su cuenta con frecuencia para mantener la cuenta activa. No me gusta tener que configurar un recordatorio para iniciar sesión por temor a que mi cuenta se desactive.

LiveAgent la app que nos ayuda a mejor en la calidad con los clientes

Comentarios: Aumentado mis clientes, a mejorado la comunicación de los clientes con la empresa es una excelente herramienta

Puntos a favor:

Es una herramienta que me a facilitado en la empresa para la calidad para mis clientes

Contras:

Falta un poco más de herramientas, pero es muy buena el software me ayudado mucho es indispensable en mi trabajo

Mensajeria instantanea

Puntos a favor:

Tiene muchos puntos favoritos lo genial es el soporte de 24, tiene muchas herramientas que hace facilitarte el trabajo y mejora la calidad de la empresas, el historial , los chat en vivo, el monitorio de las llamadas, es efectivo y tiene una interfaz agradable.

Contras:

No tiene muchos contras, solo que un poco de capacitación para realizar el software, apesar de que se utilizo gratis, hay ciertas herramientas que son pagada, pero como todo si quiere mejor calidad , hay que pagar.

Excelente programa

Puntos a favor:

Es acceso fácil y rápido entendimiento solución a lo que se necesita

Contras:

Todo bien, al principio sí algo difícil para entender pero ya después todo fácil

LiveAgent como CRM multicanal

Comentarios: Bastante conforme con el proyecto

Puntos a favor:

La facilidad de implementación e integración multicanal

Contras:

Podría mejorar el sistema de etiquetas y tipificación de las conversaciones

Chats para negocios pyme

Comentarios: Satisfactorio en lo general sobre todo ñara brindar información rapida y.una comunicaciónmas personalizada

Puntos a favor:

Una funcionalidad sencilla practica divertida de hablar via chats con clientes t contactos

Contras:

Cuando se cae la conexión y el.proceso de implementacion para negocio

Excelente app para mantener mi dia a dia en orden

Comentarios: Gracias a LiveAgent estoy dando solución a muchas áreas de mi negocio como principal la atención al cliente de manera oportuna y hábil, gracias a su función de grabar llamadas así mido la calidad de cada llamada.

Puntos a favor:

Me ha gustado mucho ya que tiene un sistema de atención al cliente las 24 horas y eso me ayuda a mantenerme como activa en mi negocio y no perder llamadas aun cuando quizá no puedo responder la herramienta en automático funciona y da calidad a las llamadas. Recomiendo ampliamente LiveAgent.

Contras:

Se me dificulta un poco la función de crear tickets.

Evaluación LiveAgent

Puntos a favor:

Es excelente para resolver cualquier inquietud

Contras:

Por el momento ha cumplido con mis requerimientos

Muy buen software

Puntos a favor:

Es un software muy intuitivo y fácil de usar

Contras:

Nada todo es muy sencillo y rápido apostaría por seguir usandolo

Buenos agentes

Puntos a favor:

Lo que mas ne ha gustado es que ellos me ayudan a recuperar mi clave

Contras:

Hay publicidad deberia haber menos publicidad

Atención al cliente

Puntos a favor:

LiveAgent es una herramienta de atención al cliente excepcional que ofrece una amplia gama de funciones para ayudar a las empresas a mejorar su servicio al cliente.

Contras:

En ocasiones deja que desear algunas funcionalidades

I really recommend LiveAgent.

Comentarios: We've learned a lot about how to cultivate consistent support through our efforts to increase external communication across departments. Using LiveAgent, we can respond more quickly to consumer questions and deliver greater chat service at all hours of the day. Using chat, email, and push notifications, LiveAgent allows businesses and their consumers to communicate in real time. As a result, organizations may see an uptick in income, customer satisfaction, and the quality of their client connections. I was able to provide superior service to my clientele, despite having just limited access to group chat, because of this tool. It has been quite beneficial to me.

Puntos a favor:

With LiveAgent, I can manage all of my live chat assistance for clients from a single, centralized location. Restoring two-way communication with each consumer has been essential. The help desk staff is noted for their expertise in fine-tuning the software's many configurations. With LiveAgent, customers may have an instant conversation with a support representative to receive answers to their questions and issues resolved. Timely and relevant replies from LiveAgent have the potential to increase customer satisfaction and improve the quality of the service received as a whole. When consumers are happy, they are more inclined to come back and tell others about their experience.

Contras:

While a dedicated account manager would be ideal, we have found that using the website's chat function to resolve issues is quick and painless.

Full-featured, All-in-one and powerful live-chat support platform.

Comentarios: My user experience is definitely great. I really like how this tool handles multiple business communication, including email, live chat, and social media on one single place. This allows us to provide excellent customer support service.

Puntos a favor:

LiveAgent has been one of the most crucial and powerful tools we've been been using to boost our customers relationship and our ROI oflate. I really love how this tool is very user-friendly and easy-to-use generally for any one with or without any tech-savvy experience. The support is one of the most standout and highly effective thing with LiveAgent because they're very user-friendly and responsive 24/7. Using LiveAgent we've been able to increase our productivity and relationship with our customers and hence we've been able to meet most of their needs on time through the help of our support team.Through real-time live chat we've been able to attend to our customers queries on time and resolve a lot of problems on time rather than opening tickets which would take time. For this tool is a game changer and improve productivity of the service agents has been also added advantage.

Contras:

The only thing I should LiveAgent should consider is adding more integration options. Nevertheless everything else is great and moving on well.

Mediocre lifecycle management

Comentarios: It has been from more to less. In the last 3 years has barely evolved (if not regressed), not being anymore a market leader. If I still haven't changed is due to all integration I have already done with the app.

Puntos a favor:

It's a really useful omnichannel tool, which requires mid-size effort to configure and obtain an inmediate profit.

Contras:

Development and support are on their own. They add/ change / delete functionalities without further notice. It's quite frustrating when a given morning your agents tell you that something you have been using for years is not working and when you reach support team responds saying that this feature never existed, as you are idiots. This issue could be easily solved if product team would submit a regular/weekly email with the content of the product roadmap, so teams can addapt in advance their operation to deleted/changed/added functionalities.

Alternativas consideradas: Zoho Desk y Zendesk Suite

Razones para cambiar a LiveAgent: price affordable and worthy features

LiveAgent has greatly reduced support and ticketing time hence saving time and cost.

Comentarios: My user experience has been very phenomenal especially how the customer efficient and proactive towards our customers. This tool has greatly reduced support and ticketing time.

Puntos a favor:

LiveAgent has been absolutely a game changing support platform that is very user-friendly and easy to use generally for all our staff in my organisation. This tool has been able to provide the best support services to all our clients hence making this tool great customer options, with real-time chat features that enables us to communicate and resolve issues for our customers easily and efficiently while saving a lot of hours.I have used lots of support system but LiveAgent is far beyond magical and very user-friendly and cost effective. I like that I am able to send chat invites to users while on my website. I like the UI which is great and intuitive simplifies the onboarding process for the new users.Support team is magnificent and beyond magical experience. They're very user-friendly and responsive 24/7. They help our customer support team to be professional and to provide great support to all our clients and customers. This helps us to maintain a great relationship with our customers.

Contras:

For my small organisation sometimes when working under tight budget it's a bit disastrous because the price of LiveAgent is not that pocket friendly. Nevertheless this tool is great and has been so productive.

I think LiveAgent is fantastic software

Comentarios: Every company needs the ideal thing, which is to treat every email as a ticket. If a client does not respond to my follow-up email within three days (thanks to a rule I set up in Los Angeles), a new ticket is opened and I am prompted to contact them again. Such follow-ups should never be sent from regular email accounts since doing so requires excessive monitoring.

Puntos a favor:

Thanks to LiveAgent, I never have to leave the app to check my Gmail or Yahoo Mail inboxes again. As a marketing professional, I have access to a plethora of email accounts, and I've lost several business opportunities due to my own laziness in checking my inbox. With their "Unlimited Email Accounts" function, LiveAgent scores major points. To make things easier, I included my LA-based email address.

Contras:

If you use LiveAgent as your email client, you won't notice any "unread" messages when you check your inbox. But that's not a major problem.

Excellent Customer Service for the Price

Comentarios: It was definitely worth the time and effort required to adjust to the new method. Thanks to its structure and features, we were able to reduce a massive message backlog to a much more manageable one.

Puntos a favor:

LiveAgent's strongest feature is undoubtedly the promptness of their technical support. The fact that it may be altered to suit individual needs is another plus. The ease with which our client may get in touch with us is the third best feature. Not only can I use LiveAgent in my own tongue of Spanish, but it also supports a wide variety of other languages, and everything, including emails and templates, can be changed to display in either my native tongue or the language of my consumers. I can locate anything I need with a quick peek at the dashboard.

Contras:

If I had to choose a nitpick, it would be that I wish there was more color on the interface; on the other hand, why would you want to clutter up such a simple layout with flashy graphics? LiveAgent delivers just as advertised by devoting maximum real estate to its features.

Excellent value for the money

Comentarios: Keeping track of time and generating reports is the biggest perk. In the past, we were flying blind, but now it only takes a few minutes to identify which divisions are overburdened and straining. Live chat has helped us speed up our responses to consumers.

Puntos a favor:

We find the LiveAgent's ticketing system and knowledge base to be particularly useful due to the high volume of inquiries we receive. Our team members share tickets fairly, and they may communicate with one another to offer quick support. Self-service options are now available, allowing us to give support around the clock.

Contras:

The Only little issue I've had with LiveAgent is the way it indents replies to emails by using a >. This is something I can live with, and the benefits certainly exceed the drawbacks.

Elevated Quality of Service for Customers

Comentarios: I think firms medium and large in size would benefit from using LiveAgent because of how intuitive it is.

Puntos a favor:

LiveAgent is an indispensable tool for me to maintain tight relationships with my customers and my team. It's the finest platform for handling customer support requests since it's reasonably priced, has a straightforward user interface, and includes all the necessary tools.My interactions with clients have been simpler and more efficient as a result. aids our support staff in serving our clients more quickly and effectively.

Contras:

My team is functioning smoothly. Everything looks okay up until this point.