---
description: ¿Qué es y para qué sirve ChannelReply? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ¿Qué es ChannelReply? - Reseñas, precios y funciones - Capterra México 2026
---

Breadcrumb: [Inicio](/) > [Sistema help desk](/directory/30008/help-desk/software) > [ChannelReply](/software/1024344/channelreply)

# ChannelReply

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> Aplicación de asistencia que vincula eBay, Amazon, Shopify, Walmart y más con help desks como Zendesk, Gorgias, Freshdesk y Zoho Desk.
> 
> Veredicto: 18 usuarios lo han valorado con **4.9/5**. De los mejores valorados en **Probabilidad de recomendación**.

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## Vista rápida

### ¿Quién usa ChannelReply?

Convierte tu help desk en un centro de asistencia de comercio electrónico. Ideal para vendedores en eBay, Amazon, Walmart, Shopify o Back Market que utilizan servicios de asistencia como Zendesk, Gorgias, Freshdesk o Zoho Desk.

## Estadísticas y valoraciones rápidas

| Métrica | Calificación | Detalles |
| **En general** | **4.9/5** | 18 Opiniones |
| Facilidad de uso | 5.0/5 | Basado en las opiniones generales |
| Asistencia al cliente | 4.9/5 | Basado en las opiniones generales |
| Relación calidad-precio | 4.8/5 | Basado en las opiniones generales |
| Funciones | 4.8/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 100% | (10/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: Threecolts

## Contexto comercial

- **Precio inicial**: USD 39.00
- **Modelo de precios**:  (Prueba gratis)
- **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000
- **Despliegue y plataformas**: Cloud, SaaS, Web
- **Idiomas admitidos**: inglés
- **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Anguila, Antigua y Barbuda, Arabia Saudita, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice, Bermudas, Bielorrusia y 153 más

## Funciones

- Alerts/Escalation
- Base de datos de clientes
- Comunicación multicanal
- Enrutamiento automatizado
- Gestión de correo electrónico
- Gestión de flujos de trabajo
- Importación y exportación de datos
- Macros y modelos de respuestas
- Panel de actividades
- Portal de autoservicio
- Priorización
- Third-Party Integrations

## Opciones de asistencia

- E-mail/Help Desk
- Preguntas frecuentes/foro
- Base de conocimientos
- Asistencia telefónica
- Chat

## Categoría

- [Sistema help desk](https://www.capterra.mx/directory/30008/help-desk/software)

## Categorías relacionadas

- [Sistema help desk](https://www.capterra.mx/directory/30008/help-desk/software)
- [Sistema CRM](https://www.capterra.mx/directory/2/customer-relationship-management/software)

## Alternativas

1. [Salesforce Sales Cloud](https://www.capterra.mx/software/61368/salesforce) — 4.4/5 (18768 reviews)
2. [EngageBay CRM](https://www.capterra.mx/software/178819/engagebay-marketing) — 4.7/5 (907 reviews)
3. [Dynamics 365](https://www.capterra.mx/software/157279/dynamics-365) — 4.4/5 (5811 reviews)
4. [Nutshell](https://www.capterra.mx/software/144340/nutshell) — 4.4/5 (619 reviews)
5. [Claritysoft CRM](https://www.capterra.mx/software/123868/claritysoft-crm) — 4.5/5 (243 reviews)

## Opiniones

### "One of the best dashboard for managing ecommerce from multiple marketplaces" — 5.0/5

> **Usuario verificado** | *21 de diciembre de 2022* | Software informático | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: I like the most that their UI is quite intuitive and provides me with a birds-eye view of all customer tickets from different channels like Shopify, amazon, eBay, etc. It provides high-level detail on the first page, like order Id, status, address, price, and issue description.I can drill down on each issue and view other details like screenshots, callouts, etc. I do not need to go to different channels and manage my orders and their related issues, I can just hook everything up with ChannelReply.Excellent product.
> 
> **Puntos en contra**: So far no major con identified. I liked how easy it is to use and integrate. However, it would be helpful if they could provide some details about how secure my data is with them, especially because all my marketplaces will be connected with them.
> 
> The overall experience was smooth and quick to do. 100% recommended product.

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### "Great Product, Awesome Service" — 5.0/5

> **David** | *6 de abril de 2022* | Comercio minorista | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: One of the most reliable things about ChannelReply is that it works and works well\! But the best part is their customer service, Replies quickly (even given our time differences), Efficiently and effectively deals with issues and gets us back to service ASAP.
> 
> **Puntos en contra**: They don't offer yet offer the other marketplaces we use as ID much prefer to use Channel Reply for these too\!
> 
> Managing eBay and Amazon as A team is so chaotic without channel reply, We've been able to streamline our customer service in Zendesk and increase our efficiencies and provide even better service.

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### "Streamline Customer Communications for all Critical Marketplaces" — 5.0/5

> **Alan** | *5 de abril de 2022* | Bienes de consumo | Valoración de la recomendación: 8.0/10
> 
> **Puntos a favor**: Able to integrate with helpdesk software so that all communications from marketplaces come to one place.
> 
> **Puntos en contra**: Pricing is  a bit expensive for the lowest tier.

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### "Indispensable for Ecommerce Customer Experience" — 5.0/5

> **Bryan** | *2 de febrero de 2022* | Electrónica de consumo | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: ChannelReply requires no thought. Set it up, and it runs in the background. I log in to Channel Reply every few months to check on new features and that is it. We use ChannelReply to route eBay and BackMarket to our Zendesk account and it works flawlessly at a very low price.
> 
> **Puntos en contra**: Nothing. The software works as intended.
> 
> I've used ChannelReply across two multi-million dollar ecommerce businesses and our Customer Experience strategy could not be implemented without it.

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### "No complaints\!" — 5.0/5

> **Mia** | *5 de abril de 2022* | Comercio minorista | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: Overall, this is the second time I implement Channel Reply and everything is seamless and easy to use.
> 
> **Puntos en contra**: I think an onboarding with a customer service rep would be beneficial for new clients
> 
> Overall, I've had a great experience. Easy to set up and customer service is great\!

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## Enlaces

- [Ver en Capterra](https://www.capterra.mx/software/1024344/channelreply)

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