Opiniones de Campaigner

Sobre Campaigner

Herramientas avanzadas de marketing por correo electrónico para empresas medianas y grandes destinadas a crear potentes conexiones personales con los clientes.

Descubre más sobre Campaigner

Puntos a favor:

Easy to use and fun to use. It's really good user interface.

Contras:

We were on another platform and Campaigner bought that company. They required us to cut over in an unacceptably rapid timeline and gave no instruction on the switchover.

Valoraciones de Campaigner

Evaluación media

Facilidad de uso
3.7
Atención al cliente
3.9
Funcionalidades
3.7
Relación calidad-precio
3.9

Probabilidad de recomendación

7.0/10

Campaigner tiene una valoración global de 3.9 estrellas sobre 5 según las 424 opiniones de usuarios de Capterra.

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Kristi
Kristi
Interactive Marketing Manager en EE. UU.
Usuario de Linkedin verificado
Arquitectura y planificación, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Use What You Know

5.0 hace 4 años

Comentarios: We send a weekly email to 40k users and this program has worked for us for the last 8 years.

Puntos a favor:

This program was already in use when I joined the company and the learning curve was minimal. It has all the standard templates, contacts, and reports that you would need. Every time I have called customer service, they have been helpful.

Contras:

Working with the templates can be really finicky. It can be difficult to get it to do what you want at times. It is also not as user friendly as MailChimp, for instance. Their reporting is there but you have to do click more time to get to it and comparing email sends can be annoying the way it's laid out.

Respuesta de j2 Global

hace 4 años

Hi Kristi, Thank you for leaving a review of Campaigner. We are happy to hear that the platform works well for you and your team. We also appreciate th feedback you provided and have passed it along to our product team. If you have any additional questions please do not hesitate to contact us. -The Campaigner Team

Shaun
CEO en Canadá
Consultoría de gestión, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Brilliant Customer Support. Limited Functionality

4.0 hace 2 años

Comentarios: Campaigners customer support is in the absolute top-tier. I've been in the customer experience consulting and training business globally for over 20 years, and I can only think of one other company that is their equal. Years ago, we switched away from Campaigner to Survey Monkey. We switched back 8 months later. Survey Monkey's customer service didn't come close. Even though we don't need customer support often, we sure appreciate that Campaigner doesn't make you jump through hoops to get to someone who can help. Campaigner appears to have invested little, however in creating integrations with major platforms like Wordpress. Our subscription list suffers because of it. The support team is sympathetic, but their developers don't appear to care about it. It's too bad, because other than that, this is a world-class company.

Puntos a favor:

Campaigner is easy to use, and doesn't require a lot of technical knowledge to get started (although it certainly helps). Their technical support team is fantastic, though, unlike most other SAAS. They actually have people you can talk to - and they are consistently awesome. We use it mostly for email marketing. The reporting is great, and everything (except for the 'cons' below) is pretty intuitive.

Contras:

Campaigner is missing some critical functionalities that are becoming deal-breakers. Fairly simple things like integrations with Wordpress. One of the biggest gaps is the complete inability to easily create attractive sign-up forms for websites or popups. They have some templates - which are just, well, horrible.

Respuesta de j2 Global

hace 2 años

Hello Shaun, I wanted to thank you for your excellent and in-depth feedback. It is really great to know that our product and customer support team has been something that you can rely on. Your feedback with regards to integration is also much appreciated and has been sent up to upper management. Looking forward to serving your email marketing needs in the future, all the best. Carlos Petersen, Customer Marketing Manager

Zeynel
Social Media Manager en Canadá
Producción audiovisual, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Highly Efficient Email Automation Platform - Campaigner

5.0 hace 4 semanas Nuevo

Comentarios: Overall, I'm very satisfied with Campaigner. It's a powerful tool that helps me easily create and run automated email campaigns. The reporting system is comprehensive and helps me track the success of my campaigns.

Puntos a favor:

Campaigner is a great tool for automating email campaigns. Its user interface is intuitive and easy to use, allowing me to quickly create and run automated campaigns. Its reporting system is also very comprehensive and helps me track the success of my campaigns.

Contras:

One of the drawbacks of Campaigner is its cost. It is quite expensive compared to other similar platforms. Additionally, some of its features are a bit limited and could be improved.

Respuesta de Ziff Davis

hace 4 semanas

Hi Zeynel, Thank you so much for taking the time to leave us a review. It's wonderful to hear you're making good use of Campaigner's features to generate and track your automated email campaigns. Regarding the cons, I'd love to chat through some of your concerns with you in more detail? As a valued Campaigner customer, your feedback will enable us to craft a better SaaS, not only for you, but for all of our customers, past, present and future. Regards, Adam

Scott
Administrator en EE. UU.
Gestión de organizaciones sin ánimo de lucro, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Much to be desired

3.0 hace 4 años

Comentarios: We understand Campainer is not just an email program, but they don't seem very interested in our suggestions along the way. It's disappointing that in all these years, there hasn't been any kind of redesign for ease of use. At what we are being charged monthly; we are likely going to shop around and see if there is something better matched for our needs, and priced more competitively.

Puntos a favor:

We use it for simple email blasts to our neighborhood association. We don't use it for marketing campaigns, so therefore do not have the need for some of the functionality available with Campaigner. For our needs it works.

Contras:

Ease of use. It is not intuitive, and they haven't done any kind of software or GUI redesign since we started using it (6+ years ago). Making a template should be a lot easier than it is: Creating and editing templates has a lot of old graphic (frames?) technology that makes for a frustrating experience when trying to line up text blocks with headers, footers and images. Writing an email with attachments should be easier. Having to upload a file/image to the media library, and then importing it into your email is a lot of steps. Instead, allow a person to add a file/image to an email note in the same simple fashion as any other email client works: add a paper clip button and allow us to select the file to add to the note. That seems like it should have been done a long time ago. Also, if you accidentally remove a person from an email list, you have to call up Campaigner support to get it fixed; you can't manually fix it yourself. Very annoying.

Respuesta de j2 Global

hace 4 años

Hi Scott, Thank you for taking the time to review the platform. We appreciate the feedback you provided in regard to the platform and have passed the feedback on to our product team. If you have any additional issues or questions please feel free to let us know. -The Campaigner Team

Sibiry
General director en Burkina Faso
Internet, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Campaigner review

5.0 hace 3 meses

Puntos a favor:

The software is very good for emailing campaigns with responsive customer service

Contras:

The customization options are fewer than on mailerlite and constant contact

Respuesta de Ziff Davis

hace 4 semanas

Hi Sibiry, Thank you very much for the outstanding review of Campaigner! It's wonderful to hear that our customer service team were responsive and you had no issues setting up email campaigns. Regarding the cons you present, this is valuable feedback we can use to craft a better SaaS for all our customers, past, present and future. All the best, The Campaigner Team

Dave
Web Designer en Canadá
Alimentación y bebidas, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Good value for the money

3.0 hace 4 años

Comentarios: The experience has been more or less good. The times I have needed to contact customer support, they have been amazingly responsive and helpful.

Puntos a favor:

I prefer the full editor approach to creating our newsletter emails. It makes it easy to copy information from our website to the newsletter. The sending out of draft message is easy, as is the eventual scheduling of the newsletter.

Contras:

The count of our current mailing list is not displayed in a useful manner. I believe it is reporting the entire size of the list, not just the number of active subscribers. It makes our list appear much larger than it really is.

Respuesta de j2 Global

hace 3 años

Hello Dave and thanks for taking the time to leave this review for us. We would love to work with you on your reporting to ensure the data that you are viewing is as optemized as possible for your needs. Please reach out anytime. - Carlos

Muofunanya
Creative Director en EE. UU.
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Terrible customer service

5.0 hace 10 meses

Comentarios: Not very good

Puntos a favor:

Functionality, emails, database, user friendly

Contras:

Terrible Customer Service. Very Overpriced, billing department is garbage, alot of my mailing goes to spam even when marked as 'not spam', media library not good

Nurul Aishah
Nurul Aishah
Personal Banker en Malasia
Usuario de Linkedin verificado
Servicios financieros, 5,001-10,000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

The best in email marketing and testing.

4.0 el año pasado

Puntos a favor:

It is a simple-to-use solution that includes the essential feature for running email marketing campaigns and A/B testing. The media library is faultless and allows you to manage your data quickly. The email designs are well-designed and simple to modify. You may also submit your HTML-based email template. We can prioritize our follow-up by seeing who has opened the email and how often they have clicked the email we sent. This is amazing!

Contras:

I don't like the dashboard design, especially when navigating the menus and settings. By default, you will be sent back to the main menu and must use the arrow keys to navigate the various menus until you reach an item you want again. Additional information on what has been clicked and by whom would have been more beneficial. Alternatively, a record of each connection and their email behavior might be helpful.

Sam
CEO en RU
Edición, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Worst ESP Experience EVER - Verging On Scam Organisation

1.0 hace 9 meses

Comentarios: Campaigner is the worst ESP experience I've ever had. As a high-volume newsletter publisher, we send approx 500MM emails per year across multiple ESPs. We were persuaded by Campaigner to move away from our existing ESP as they would help improve deliverability, lower costs and support our transition. What a complete pack of lies! After signing a 6-month contract, they instantly locked our account or 48 hours after we imported our contacts with zero notice or explanation - just that their postmaster had some issues. After finally getting the account unlocked, we then started emailing our 'super users' from our previous ESP (i.e. those who had opened multiple emails recently)... Campaigner couldn't even match the open rates on that segment that our previous ESP could achieve on our entire list (including inactive). When I raised this I had to wait 2 days for a basic response. I'm now trying to cancel our account but of course, Campaigner got what they wanted - a 6-month agreement and now don't care about providing a decent service. It's now descended into finance and legal getting involved. This is a classic case of bait-and-switch. All I can say is STAY AWAY.

Puntos a favor:

The only redeeming feature of Campaigner is their sales team who are great at selling you a dream: deliverability experts, a dedicated account manager, a superior platform and deliverability. It's all promises up-front.

Contras:

All of the features they promised: support, deliverability, platform

Abhishek
Abhishek
Associate Consultant en India
Usuario de Linkedin verificado
Estudios de mercado, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Best email marketing tool in the market!

4.0 hace 3 semanas Nuevo

Comentarios: Very effective email marketing tool. Can send multiple emails at once to our potential leads.

Puntos a favor:

Simple to use. Its automation and autoresponder feature are what make it the best among its competitors. Another best feature of this software is its integration with social media.

Contras:

Poor customer support. They lack the responsive promptness even to make changes in the subscription plans.

Respuesta de Ziff Davis

hace 2 semanas

Hi Abhishek, Thank you so much for the outstanding review of Campaigner. I'm pleased to hear you're enjoying, and making good use of our product! Regarding your con, this is valuable feedback that I will personally pass on to our Support team to ensure Campaigner is providing the best possible service to all customers, present and future. As a valued Campaigner customer, if you have any issues or concerns around your account moving forward, feel free to reach out to me personally and I can escalate any matters internally. Best Regards, Adam

Álvaro
CEO en México
Diseño, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Nice service, good features, but has some outdated interfaces

5.0 hace 2 años

Puntos a favor:

Is an easy to use product, with the basic features to run email campaigns and do A/B testing. The media library works flawless and lets you organize your files with ease. The email templates are good and can be edited very easily. You have the option to upload your own email template in HTML.

Contras:

There are some admin screens where you feel like there's a lack of development in some areas. For example, the login page needs you to connect from the same IP address. If not, you need to call, chat or email support for your new IP to be whitelisted. There are plenty of options they could use like 2FA for keeping the login secure without the need of calling support every time you want to login.

Respuesta de j2 Global

hace 2 años

Hello Alvaro and thank you very much for your valuable feedback. I will be sure to forward this information to our dev team. - Carlos, Customer Marketing Manager

Nabeel
IT Manager en EE. UU.
Hostelería, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Campaigner Vs Stream Send

5.0 hace 3 años

Comentarios: It is a bit difficult for me to do forward for an old e-mail. I had to copy the e-mail and do a lot of steps which was not the case before when I was using Stream Send

Puntos a favor:

The interface looks more attractive than Stream Send one

Contras:

E-mail forward not an easy process comparing with Stream Send

Respuesta de j2 Global

hace 3 años

Hello Nabeel, Thank you for this feedback, it allows us to hear directly from our customer base which is always very important for us. Happy to hear that you like our user interface! We do have a very simple way of forwarding emails to other destinations and can show you anytime, please send us a message about it at your leisure. All the best, Carlos

Brian
Festival Director en Canadá
Música, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Winterfolk Festival Bulk Email Program

4.0 hace 10 meses

Comentarios: It provides a great way to connect and inform our customers, and we get many action items, clicks, and responses.

Puntos a favor:

The reporting software is excellent. After analyzing the numbers after time, we have learned when is the best time to send, which formats work best, and it helped us optimize and improve the number of client opens, clicks, responses, and increase ticket sales. It works very well for that. We get more action from clients on a single email release then from all of our social media combined. It works well for us to increase our business.

Contras:

1. We don't like nor use ANY of the stock templates supplied, so we write our own code in an external HTML compiler. Their stock HTML compiler is OK, but becomes tedious and lacks features. So we write our emails in an external HTML compiler, and then paste it into Campaigner. Sometimes, after a test email, we need to make changes in the external compiler. Then we repaste it into Campaigner, for reasons unknown sometimes the formatting becomes corrupted, esp when using tables. It tends to add information that we did not supply. 2. We find the 'Save' command - should be simple - very confusing. Sometimes if we worked on an email for hours, and we want to send - there is a message asking if we want to send this version or the prior version that was not saved? We never know how to respond to that. Occasionally we have unknowingly sent out the wrong version. 3. Our old email software had a 'read more' feature, which was very convenient and functional. Campaigner does not supply this function. 4. The image library is very confusing. If we use an image in our email, we would expect it to be saved in the Image Library for future use. But it is not saved. We have learned to upload all of our images to the library in advance, otherwise there are always problems. 3. The uploading of new contacts often has problems occasionally. We go through the process, and nothing happens. Then we connect with customer service, and end up sending them the files via email for uploading.

Gurpreet
Project Manager en Canadá
Estudios de mercado, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Easy to use!

4.0 hace 4 años

Comentarios: Any time I've had questions or issues with Campaigner, Customer Support has been able to help. Whether it was a temporary power outage that prevented invites from being delivered to providing the domain/ip to prevent invites from being sent to junk mail. Campaigner makes good to deliver on their promises. I don't dread having to reach out to Customer Support because I know Campaigner will help me every time.

Puntos a favor:

Being able to pull up old invites and using them as a foundation for new projects makes working on Campaigner very easy. The customization options are not limited and allow me to create unique invites and format them based on project specific needs. The reporting tool is extremely helpful and creating internal reports has never been easier with the stats breakdown (i.e. clicked, opened, delivered, etc.). Overall, a great product and much easier to use than other similar platforms.

Contras:

I don't always receive test invites. I might get it once in a while but end up always having to send out an actual invite to myself or team member so that I can view what my recipients will see.

Respuesta de j2 Global

hace 3 años

Hey Gurpreet, Thanks for this amazing review of Campaigner! Your feedback is extremely valuable to us and helps us to become better. Happy to hear that you like the ease of use and our reporting capabilities. In regards to any delivery concerns, we can definitely address this anytime with our dedicated Postmaster team. Please reach out to us anytime. Best, Carlos

sheren
Marketing Coordinator en EE. UU.
Propiedad inmobiliaria, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Commercial Real Estate

4.0 hace 4 años

Puntos a favor:

I like the thought that was put into the little details such as, being able to put in a subject to any email link when linking to an image or text. I appreciate that because our Constant Contact account is very complicated when adding a subject to an email link.

Contras:

It's a little complicated to use. I've had multiple issues adding and changing minor things to the blast. Sometimes you add a photo and boom its huge and you have to get in there and minimize it; sometimes you have to minimize the width and not the length. It's not as user friendly as Constant contact. The functionality of constant contact is very straightforward and consistent. For example, if you need to add an image somewhere to your blast, just drag the image icon to the area of choice; if you want to add a button, then just drag the button to where you like. We currently use both CC and campaigner and had thought of switching to campaigner which is why we started testing it out but cannot because we are very busy and need to be able to move through setting things up quickly. That's the thing holding us back from switching.

Respuesta de j2 Global

hace 3 años

Hi Sheren, Thank you very much for taking the time to leave this valuable feedback about your experience with Campaigner. I am very happy to be able to address some of the points that you brought up about ease of design by letting you know about our new Drag and Drop editor with which you will have access to a plethora of templates to select from, but also the ability to customize the size position, etc of everything which is added. The best thing about it, in my opinion, is that each design produced in the Drag and Drop editor is always completely mobile responsive. We would be happy to show you more about it anytime, it is enabled for all accounts. All the best, Carlos

Lee
admin en EE. UU.
Defensa y espacio, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Nice Product

4.0 hace 2 años

Comentarios: Support has always been great when I've needed them. Thumbs up.

Puntos a favor:

I like how you can easily add the "openers" to any list. It's easy to export and import. I like that you can use the copy and paste feature to import smaller amount of records, so you don't have to create a csv file. I like the information given in the report.

Contras:

I wish there were more templates & plainer templates to choose from when creating a campaign. While creating a campaign, I wish it would show you in the ribbon what font you used and size, etc - just like Word. So this is the area that use some updates for my purposes.

Respuesta de j2 Global

hace 2 años

Hello Lee, Thank you very much for taking the time to leave us this review. You may be happy to know about our new Drag & Drop email editor which will have a selection of easy to use and edit edit templates. Best regard, Carlos, Customer Marketing Manager

Tessa
Manager, Communications & Strategy en Canadá
Administración educativa, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Good product that has its frustrations

4.0 hace 2 años

Comentarios: Overall this software does the job, but the general feeling on our team is that it isn't that easy to use and has frustrating quirks that hinder our ability to work quickly and efficiently.

Puntos a favor:

I like the ability to have templates that can be shared across our organization. The new drag and drop editor is also very helpful to create templates and edit emails more quickly and easily - especially for staff who aren't as skilled at html etc. I think it also does a good job of list management and segmentation.

Contras:

When editing an email, the software doesn't register you as being "active" unless you click next or save, so it tends to log you out while you're in the middle of editing. Sometimes there are also strange formatting things that happen to emails that take a long time to solve. I have also had experiences where the email wouldn't send because of a bad script or link to a dropbox that it flagged as spam. Solving that problem was extremely frustrating.

Respuesta de j2 Global

hace 2 años

Hello Tessa, Thank you very much for taking the time to leave this feedback, it greatly helps us to make consistent improvements to our product to ensure you are having the best experience possible. If you need anything, please reach out anytime. All the best, Carlos, Customer Marketing Manager

Diana
Director of Operations en EE. UU.
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Easy to use

4.0 hace 4 años

Puntos a favor:

Campaigner is easy to use and relatively inexpensive compared to other database marketing tools out there.

Contras:

Seems slightly outdated. Constant Contact's dashboard seems more updated and easier to use but it's more expensive.

Respuesta de j2 Global

hace 3 años

Hello Diana, Thank you very much for your feedback, this helps us to understand our customers better and gives us valuable info that we need in order to continue to make improvements of our product. We have made some major improvements to the UI, I hope they have improved your overall experience. Best, Carlos

Andrew
Vice President, Sales & Marketing en EE. UU.
Petróleo y energía, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Long time user

4.0 hace 4 años

Comentarios: Campaigner is a reliable and flexible software that has allowed us to grow our e-marketing campaigns.

Puntos a favor:

We have been using Campaigner for about a decade and it has been a reliable and user-friendly software. They have worked to keep the upgrading the functionality over the years.

Contras:

The reporting on clicks is very painful and manual. I'd really like to the ability to download a report that shows me who clicked on the campaign and the name of the link they clicked on with all the contact details. At the moment, we spend hours manually doing this.

Respuesta de j2 Global

hace 4 años

Hi Andrew, Thanks so much for the review and thank you for being a loyal customer. Your feedback on reporting has been reported to our product team. If you have any additional questions or comments you would like to share please do let us know. Thanks so much The Campaigner Team

Courtney
Director Customer Experience en EE. UU.
Educación superior, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Frequent marketer for both internal and external

3.0 hace 2 años

Comentarios: we are a small company and do not have a customer service advocate; I am also self - taught and turn to the faq/help guide often. there are webinars offered but when looking for specific information that i would think is rather basic referred to youtube videos that are long. An FAQ or user forum would be great. additionally, the creative side and reporting I find a bit limited.

Puntos a favor:

I am a self-taught user; the software is something that can be figured out

Contras:

When asking specific questions to support, am directed to YouTube tutorials that are 1hr in length. I need quick direct answers. I also have questions on best practices and basics in segmentation etc... little advice or direction is provided.

Respuesta de j2 Global

hace 2 años

Hi Courtney, I want to thank you for taking the time to leave this feedback for us as it gives us valuable insight to your experience. In regards to our self help options, we are going to be releasing a new YouTube series of videos which are quick and to the point so please keep a look out for those. All the best, Carlos

Sarah
Admin Assistant en Canadá
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Campaigner Review

4.0 hace 4 años

Comentarios: We love how we can easily, mass contact all of our contacts with Campaigner. It is quick, easy, and very user friendly. You can preview and edit your email blast before you send it out, saving us from being inefficient.
One of our staff just started using it, and is very comfortable using it because it is so user friendly and easy to use.

Puntos a favor:

I love how easy it is to use. You can easily search to see if the contact email is already in your mailing lists. We are able to have multiple lists to serve our needs. I love how you can use the back button to go back to what you were working on.

Contras:

I dislike how sometimes you get an error stating that the attachment is too big, when in fact it is not. Often times, if you restart your email blast with the same attachment it will work, it is just a glitch in the system. But other than that, we are very pleased with the software.

Respuesta de j2 Global

hace 3 años

Hi Sarah, Thanks very much for your wonderful feedback of Campaigner, and that you find it to be very user friendly. This is definitely one of our top priorities for our users. In regards to the attachment issue you desctibed, we would love to look into this further and hope that you follow up with us. Thanks very much, Carlos

Alex
Marketing Coordinator en Canadá
Práctica médica, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Awful for designing emails

2.0 hace 3 años

Comentarios: We use Campaigner to send reminders, newsletters, and promotions. We have three staff members that use Campaigner and we use it on a daily basis. The benefit of Campaigner (for my company) is that it allowed us to create a plan that suited our needs, for a far more affordable price than the competitors. I quickly learned to use Campaigner's email builder as infrequently as possible. If you're considering Campaigner, make sure that you have a lot of patience.

Puntos a favor:

Affordability - the main reason I continue to use Campaigner is that it is BY FAR the most affordable option for my company's needs. Customizable plans - With Campaigner we were able to set up a plan based on monthly emails, and not contacts (as is the case with most email marketing platforms) which allows us to send infrequent emails to our large customer base.

Contras:

Frustrating to build emails - "Glitchy" doesn't even begin to describe the absolutely nonsensical malfunctions that occur while designing an email in the campaign builder. Random spacing, broken links, and font reassignment are just a few of the issues I have come across using the Campaigner provided tools. Not once, but TWICE, has the program completely erased parts of my email template after HOURS of work. Total waste of time. The email builder is THE LEAST user-friendly software I have ever worked with. Questionable customer service - I called customer service to make a short-term increase to my email limit (it was supposed to be ONE MONTH) and I had to call multiple times over the course of THREE MONTHS before our account was set back to normal. I'm still not sure if the rep flat out lied to me, or if he just managed to forget to do something multiple times. My associates have also had run-ins with Campaigner support being rude and condescending when calling for assistance. If you're going to run a platform that doesn't work half of the time, maybe work on having better customer support...

Respuesta de j2 Global

hace 3 años

Hello Alex, thank you very much for taking the time to submit this detailed feedback. Information like this is extremely valuable to us as it allows us to have a deeper understanding as to what is working well for you, and what may need some attention. I am happy to let you know about our new Drag and Drop editor, which should greatly help you with the creation of great-looking, responsive email designs. When you go to create your next email campaign, you will see the option for the Drag and Drop available there. I hope this helps!

Usuario verificado
Owner en EE. UU.
Usuario de Linkedin verificado
Internet, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

My Preferred System

4.0 hace 4 años

Comentarios: I use campaigner to prepare newsletters for a State Representative and send them out to a large constituent base. Campaigner gives me the flexibility to develop a template that is easy to use and easy to read. Compared to the other systems I use, I much prefer campaigner and wish that more of my clients would use this system.

Puntos a favor:

I have used several systems during the past several years, and my favorite is Campaigner - it is very intuitive, user friendly and incredibly flexible as templates go.

Contras:

Like many systems, the constraints of templates and other considerations sometimes make it desirable or necessary to use the actual code to best format newsletters. I found that to be the case with Campaigner - but, no more so than most other systems - and Campaigner is very accommodating to downloading code, updating offline, and reloading updated code for the final newsletter.

Respuesta de j2 Global

hace 4 años

Hi there, Your review made us smile! We are happy to hear that we are your go-to email platform. We appreciate your feedback very much and we have passed it along to our product team. If there is anything else you would like to share please do not hesitate to contact us. Thanks! The Campaigner Team

STEPHEN
Owner en EE. UU.
Deportes, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Non-Intuitive User Interface & Customer/Tech Support Declining

4.0 hace 2 años

Comentarios: One of the biggest positives with Campaigner when I first got it 5 yrs ago was the hands-on Tech Support, which was readily available and really helpful. However, lately it hasn't been. I couldn't get a simple JPG image inserted without the software rejecting my test emails. Support was difficult to reach and ultimately worthless. Not only could the person not solve the problem, but the "escalation" support never came. I finally had to re-structure my email into a very simple text format. Very disappointing and frustrating. (Note: Earlier campaigns using the same image design always worked fine. Never had a problem.)

Puntos a favor:

Ability to send 2,500 emails to our Contact base.

Contras:

Using this software isn't intuitive. I have extensive MS Office experience but can't easily navigate this software. It is more like the WordPress software which is similarly frustrating.

Respuesta de j2 Global

hace 2 años

Hello Stephen, Thank you for taking the time to leave this feedback as this kind of information helps to ensure that we are putting our best efforts forward in the places where it is needed the most. I will most definitely check into your support cases to ensure that your reported issues are receiving the best attention possible. Please reach out to us anytime. Best, Carlos

Tim
Client Success Team Manager en EE. UU.
Medios online, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Campaigner has been my company's newsletter resell solution for over 2 years.

4.0 hace 6 años

Comentarios: The ability to offer a newsletter solution to our clients.

Puntos a favor:

The depth of Campaigner is very nice. They have a lot of tools and functionality that allow for strategic and detailed email marketing campaigns. Their customer support is responsive and ready to answer any questions one might have.

Contras:

The dashboard, itself, looks a bit dated. I know that's only for backend users eyes, but there could be some updates to intuitive features, like drag and drop email builds.

Respuesta de j2 Global

hace 5 años

Hi Tim, Thank you for taking the time to review our platform. We are happy to hear that our platform has the tools and feature to help you and your customers build effective email marketing campaigns. We appreciate the feedback you provided about our dashboard, we have passed it over to our product team. If you run into any issues or have questions do not hesitate to contact us! We will be more than happy to help in any way we can. -The Campaigner Team