Opiniones de TherapyAppointment

Created by a therapist, for therapists

Comentarios: I have been using it for seven years and love it. It is essentially seemless; and when a rare snafu comes up, TA notifies us immediately, and usually has the issue fixed within a very short period of time. I have never had an interruption in the overall functioning of the software. It's easy to use and flows easily. My clients love the online scheduling and account access, as well as the ability to input their info online before we meet--saves time in session.

Puntos a favor:

After hours of research and weeks of free trials, I chose TherapyAppointment.com software because it was created by a therapist, and the customer service was fantastic. The new upgrade is coming and I'm looking forward to continuing my practice with it.

Contras:

The current version, before the upcoming update, has a little more typing, less click-and-go, than some of the other EHR software I tried. That wasn't really an issue for me, but it was a minus for a colleague with whom I shared TherapyAppointment.com.

What I Love About Therapy Appointment

Comentarios: My experience has been positive. We like the software for all it offers us and how efficient it is.

Puntos a favor:

The accounting, the overall record keeping, the ease of use.

Contras:

After a year I still do not have invoices with my letterhead and we cannot submit secondary claims electronically. Also, there is no phone app for my therapists.

Beyond disappointed - bring back the old version!

Comentarios: Just don’t get them - it will be a nightmare, a hassle, complicated and one problem after another.

Puntos a favor:

I used to love therapyappointment - and then they upgraded and then they forced us to use the upgrade. Right now I have nothing that I like about the new system. I went from what I would have given is mostly 4-5 starts to 0 stars if that were an option.

Contras:

It is all a huge mess. They are rude and not helpful - the customer service is beyond challenging to access and often they don’t really help the issue. The system is so full of unnecessary things and convoluted. I have given it an entire year and a few months now. I am jumping ship and have voiced over and over my concerns. I just can’t believe how different they have become and what a nightmare it is. It is really disappointing and makes me sad to see such a great small company with an amazing product and customer service sell out and become a mess and honestly horrible to someone who has been a loyal customer for 9 years.

Great EHR

Comentarios: My experience has been great. [SENSITIVE CONTENT HIDDEN] helps immediately.

Puntos a favor:

I love the process of the software. It follows my own processes so I never forget to do a step. I also appreciate the ease of billing with it.

Contras:

I wish the reminder system actually told the therapist of a client is confirming, cancelling or rescheduling...rather than just taking off unconfirmed list. I also wish you could build an intake into the system rather than having to cut and paste a word doc into a note.

therapy appt

Comentarios: Satisfying overall but could improve in layout

Puntos a favor:

Easy to use and book sessions with minimal delays

Contras:

The outcome / approach of the virtual sessions

Great for billing

Comentarios: Overall, I love their support team, billing, and case notes. I love the reports you can run in the program. It is about to be updated, so that improves the look and user capabilities.

Puntos a favor:

I absolutely LOVE the fact that my company can do electronic billing through Therapy Appointment. It automatically updates the client's file, tracks the amount of sessions used, repopulates notes. They also give a discount for multilpe users. It is great!

Contras:

The issue with Therapy Appointment is that it does not allow multiple therapists to use multiple rooms and locations. I have 2 group practices where some of my clinicians work out of both locations. We have to use one program for scheduling and then Therapy Appointment for our billing. The new change looks great, but it still can't take care of the larger group practices.

excellent electronic health care record for therapists.

Comentarios: I have had a wonderful experience with this product and recommend it, so long as you are willing to learn to use the interface.

Puntos a favor:

The software is feature rich and reliable. The price is also very competitive for the rich feature set. It has a patient portal, account aging reports (not all products in this class have this feature), electronic billing, progress notes, appointment reminders, and document storage. It has group practice features.

Contras:

The interface is very clunky and it is slow to update. The good news is a new version is finally coming by the end of 2018 that will include a modern drag and drop interface.

Effective and conscientious about security.

Puntos a favor:

I like this software because of the security. The billing department has more control over small things. I've worked with it for a couple years and figured out many of the tools. I use the monthly calendar view constantly to present open date/times. The interface isn't going to win any beauty prizes, but it does work very effectively and that is what really matters.

Contras:

Separate calendars for each therapist require a lot of clicking back and forth. Patients are sorted by surname only. (Work around; present all old patients and do a control F search)

Small Therapy Office

Comentarios: It makes my life 10 times easier! But we still need clients to fill out information on paper because they have a difficult time setting up and using their accounts properly.

Puntos a favor:

I'm the billing assistant in the office. My favorite part is that it makes billing insurance companies so much easier and faster. It also tells me when I'm missing information in a client's file.

Contras:

One of the features allows clients to create their own accounts in the system. Their system is so different from the one I use. It's difficult for them to access it without explicit instructions every time. It's not user friendly for ages 40+ from what I've found. It's also a pain to re-bill under a different CPT code if it's already been submitted once before under a different specific code.

Excellent, offers the possibility of administering the mental health practice.

Comentarios: The benefits are diverse and stand out: session documentation, Medicare PQRS reports, automatic patient account accounts, the attached EOB report to patient sessions. track the dates and amounts of insurance, check / direct deposit, offers the Patient Portal and among other things, appointment reminders are made.

Puntos a favor:

I like most is that it offers the possibility of managing the mental health practice of an individual or group, this sofware has allowed me to document the session ensuring compliance with HIPAA with structured notes, treatment plan reports and separate psychotherapy notes. Also allows you to mark notes and create custom templates.

Contras:

I like the least is that you can neglect the responsibility of developing the ability to remember individual or group information because you can retrieve and access with this software, mental health records are not always mechanical, there is qualitative information that can not always be recorded in this software.

Therapy Appointment is a Complex Program

Comentarios: I was disappointed with the program. It is a complex program that would be best for someone with tech savvy and previous billing expertise. It's not intuitive, and I found the tech support to be lackluster in regards to providing clear, step-by-step instructions when I had questions. One person was clearly in a hurry to get me off the phone, and that was the day I decided to discontinue using Therapy Appointment.

Puntos a favor:

The documentation feature was the easiest to use. Instructions were clear and easy to follow. There were several templates to choose from, and the ability to create your own documentation template.

Contras:

The initial information/demo session made it seem like Therapy Appointment was going to be easy to use and make my job easier. The demo was an in-person virtual meeting that was well done. However, the program itself wasn't intuitive, and frequently switching from one screen to another was necessary, so it made this part of my job more time consuming overall. Tech support wasn't as helpful as I've found in other companies. And the billing aspect of the program was a disaster for me. Very few of my bills were successfully submitted.

Revolutionized My Practice

Comentarios: Therapy Appointment has changed my professional life- the way I leave daily having fully charted, sent out bills as well as been reminded to respond to things important. It seems amazing to me that the staff at TA answers the phone with any question I’ve had- even the owner/ developer answers the tech call sometimes and you feel like you are talking to a friend! I know some of the staff’s names- they remember me- help solve my problems- even help me relax and see they’ve got it- it’s incredible. Therapy Appointment is user friendly and seems so sophisticated in its reminders it’s almost scary accurate - like artificial intelligence. I could not even write all that Therapy Appointment has been a part of revolutionizing my practice- let alone quicker income from efficient submission of claims- I haven’t left my building in months with a mistake or misfiled claim- the software is designed to help you submit without one error! I thank you so much Therapy Appointment! Sima, Washington DC, Virginia and Maryland.

Puntos a favor:

Almost no one forgets or misses their appointments due to very professional non intrusive auto reminders, User friendly, TA error checking for you, reminders for client and therspist( birthday, bills, everything) , ability to send print a receipt in sevinds( it’s something I’ve never had- previous fumbling, searching and after hours find- not here it’s at most in 30 seconds!

Contras:

I’m wishing for the reminder for a client not seen in a month to be personalized by me( not saying to call office) but staff said they are working on it after my call( and they will)- total trust in Therapy Appointment staff!

UNBELIEVABLE RELIEF OF PRESSURE ON ME AS A THERAPIST

Comentarios: Can I just tell you that in 3 years I've never left my building but perhaps 2-3 times without every note being completed, every bill submitted to insurance panels! I had an arguous and ineffective employee for 10 years before I found Therapy Appointment that forgot to bill, forgot to submit, forgot to attend to errors( some we never knew for years- I mean years). It's almost been error free for us since using Therapy Appointment to " shepherd" us to remember- I mean It alerts you to everything- it's unbelievable! If a person feels they can find better, I'd love to see how- it has given me an ability to go home after entering my work, get timely paid( for the 1st time in all those years)- I'm not being theatrical- it's amazing!

Puntos a favor:

Always a live person helped me trouble shoot- and I mean fast! ease of use Keeps me disciplined Saves me time never a HIPPA problem shields me largely from an easy error Thorough I've never been this organized

Contras:

I can tell you if people complain and not be understanding of " rough waters" and adjustment errors during software upgrades and apparent hackers- then they have really missed the point of how Therapy Appointment has " knocked it out of the park" 99% of the time! Yes, this rough patch happened a few times but each time they jumped on it with full attention.

Our company uses this and I love it.

Puntos a favor:

It's super easy to navigate, with internal communication and I can access all of our providers, no matter what state they are in, with just the click of the mouse.

Contras:

I haven't figured out how to delete an Insurance Co. LOL. I wish a refund, of any amount, was possible to make. If a patient over pays it has to be left as a credit or refund the entire amount.

TherapyAppointment review from Dr. Savitz-Smith's office

Comentarios: Overall, our experience with TherapyAppointment has been positive. Support team is always helpful and informative.

Puntos a favor:

It is easy to perform all of the functions and it is easy to read/view.

Contras:

It would be helpful if there was a way to split billing as well as save more than one credit card on file as we often have more than one party paying for service (e.g. separated parents splitting the cost for child's therapy).

It’s a pretty good EHR

Comentarios: It’s ok. Could be more robust. We’ve been promised a 2.0 version for a long time without it coming to fruition.

Puntos a favor:

Ease of use. Having an online schedule is very helpful.

Contras:

The inability to have my initial forms online and put in their chart. Also, the inability to send things to my clients via the portal is really inconvenient. If it had the ability to use it for teletherapy would make it perfect.

Good functionality but not very pretty

Puntos a favor:

Very easy to use and intuitive. I like the statistics function and the reports I can run. Like that you can share files.

Contras:

Can’t do room assignments. Isn’t very pretty. Would love if it could sync with google or outlook calendar

brand new therapy office

Comentarios: We love the ease of sending claims in and the automatic updates from ERA's. We love the confirmation texts/calls/emails that are part of the monthly fee (not extra like other EHR software.)
I enjoy the monthly news/updates and ideas to grow our practice.
Overall, very happy to be part of the TA 2.0 family....1 month in and loving it!

Puntos a favor:

Easy to use and navigate. Great training videos and personal training webinars. Quick email responses to any questions I have. Great staff, very knowledgeable and willing to stay with me until the issue is resolved.

Contras:

Client billing needs to be easier to handle (ie...moving a client payments around or breaking payments into other dates of services) Permissions for office managers need to be broader. As an office manager, I need to be able to do everything a therapists does, except chart access.

Amazing ReDesign

Puntos a favor:

The layouts are thoughtful and intuitive, and easy to see the information on the page. It responds quickly, and is a very modern refresh of the old design.

Contras:

The site still needs to be made more robust in ways to navigate and offer data delivery options.

this is a very limited software in scope, very primitive, short sighted and narrowly focused

Comentarios: this software is archaic and limiited in scope and functionality for a GROUP PRACTICE, (might be acceptable for an individual) but again very narrow in scope and cumbersome for administrative or ownership

Puntos a favor:

color coding of categories, yay! i guess if you are a therapist and not an owner or administrator , this software may suffice..... otherwise, look for more complete detailing abilities.

Contras:

almost everything. the software could be good for therapists., but for administrative it is cumbersome, the most used data field boxes are extremely small and isolated to corners. the payment / dedcutibe copay , co insurance fields are not workable with a daily viewing and accountabilityl there is a huge lack of functionality for administrators,

Wishing changes were implemented in increments

Comentarios: I was easily frustrated by needing to figure out where everything was since it is completely different than the current program. For those of us who have been using the older version for years it’s more mentally taxing b/c we have to learn the whole program again. I don’t have time for that.

Puntos a favor:

I like how it has more features that other competing programs have. In particular calendar syncing.

Contras:

How it vastly different to maneuver from the current program.

Therapy appointment review

Comentarios: Long term user and happy with it.

Puntos a favor:

User friendly. Intuitive. Easy to navigate

Contras:

No major complaints. I would like more ability to create point and click forms.

When it's up and running, it's good. Not great, but good

Puntos a favor:

The system is good, there are many improvements that need to be done. It's better than doing everything manually.

Contras:

The amount of time that the system is down, especially lately. You can't even get a hold of anyone, not even to leave a message. No customer service person when the system goes down, they don't answer the phone.

Therapy Appointment is Indispensable

Puntos a favor:

Therapy Appointment is like having a personal assistant. The program was designed by a therapist for therapists so it has all the features a private practitioner needs with no fluff. It allows me to maintain my schedule, chart, file claims, bill and monitor statistics and income. It sends appointment reminders and even sends birthday greetings. My clients like being able to schedule their own appointments (no more phone tag) and the customer service is amazing. I could not operate a private practice without it.

Contras:

I have been using Therapy Appointment for almost 3 years with absolutely no complaints.

Nice overall product with a few fixes needed

Comentarios: Overall, it is a great product there are just a few tweaks that would be helpful

Puntos a favor:

Ease of use - learning the software is extremely easy. Data entry is simple and managing patient database is easy and straightforward.

Contras:

No insurance history is kept (if someone gets new insurance, you have to eliminate the old information to put the new insurance in)