Opiniones de Firefish

Amazing forward thinking recruitment CRM built by a passionate team - I only wish we'd moved sooner!

Comentarios: From the initial enquiry/demos through to the migration, going live and onboarding - I cannot fault the team at Firefish. Almost 2 months into using the product daily we are really getting to grips with things and the fact they listen to their customers and update the product on a regular basis is invaluable especially compared to our previous CRM.

Puntos a favor:

Firefish is fast and easy to use which encourages recruitment consultants to use it fully, unlike other systems where consultants only populate it because they "have to". The whole team at Firefish are passionate about the product and this really shows! You feel like a valued customer and nothing is too much work. Coming from a CRM we had used for over 15 years I was nervous about the integration but the process was so well managed and all aspects of the migration were taken into consideration with "no stone unturned" so there weren't any unexpected surprises when we went live. Features like the candidate portal and straightforward website integration are great too - it gives candidates the ability to manage their own account, browse/apply for jobs and receive tailored job alerts based on their preferences.

Contras:

Not many to be honest. There is no in-built document editor (but we have found a simple workaround for this) and some of the reporting took a bit of getting used to. There are a few features we would like to see but other customers have suggested these so it should only be a matter of time before they are implemented. Having said that though, the community is fantastic and the ability to raise and vote on ideas is great. If your business really needs a specific feature this is something that can be developed (at a reasonable cost).

A Firefish Review: A Comprehensive Look at the Platform

Comentarios: Overall, my experience with Firefish has been positive. The platform is relatively easy to use and offers some great features for recruiters and job seekers alike. The customer service team is always willing to help and the insights provided into the job market are invaluable. The only downside is the cost of the platform for smaller companies.

Puntos a favor:

Firefish is a great platform for recruiting professionals. The intuitive user interface and automated processes make the process of finding and hiring the right talent much easier. The customer service team is very responsive and always willing to help. The platform also offers valuable insights into the job market and the skills necessary to make successful hires.

Contras:

The main downside of Firefish is that it can be quite expensive for smaller companies. The cost of the platform makes it hard to justify for some businesses and can be a barrier to entry. Additionally, the platform isn't as user-friendly as some of its competitors, making it difficult to use for those not familiar with its features.

Feedback

Comentarios: Onboarding was good, training wasn't great everyone seems to be in a rush to get off the phone except [SENSITIVE CONTENT HIDDEN] who is an absolute superstar.

Puntos a favor:

Lots of functions, and features that can be utalised.

Contras:

A few hidden costs, if after 3 months your workload increases and Firefish isn't for you, you find yourself roped into a 12-month contract. Way too over the top for what it is supposed which makes it over complicated.

Does what it says on the Fin

Comentarios: We love using the Fish. Support is first class, the system is regularly developed for new features, the team always goes the extra mile to make sure we're OK if we hit a snag, although I have to say that's rare. We're a bit lazy really as Firefish can do SO MUCH MORE than we ask of it.

Puntos a favor:

IntuitiveEasy on the eyeFast access to all corners of the TankReliable and steadyEasy to share information Quick to load candidates and jobs

Contras:

Mailshot features we find a bit clumsy / ugly

Brilliant CRM

Comentarios: Very positive - both times. The on boarding has been good, the software is brilliant and we are a more efficient and automated business for it.

Puntos a favor:

I and the team love the level of efficiency and automation that we benefit from with Firefish. I am a second time user having used Firefish in a previous business before bringing it to my own company more recently. I rate it above all other recruitment CRMs that we have used.

Contras:

I think the onboarding process could have been a little quicker, but I also appreciated the level of detail your onboarding team have gone in to.

Firefish User for 4 yers

Comentarios: Firefish was recommended to us by some contacts in the Team group (as we are members) and it has worked very well for us. We love it.

Puntos a favor:

Easy to add candidates and search resumes - very user-friendly and everything is very easy to pick up. A lot of the email templates can be changed to reflect the way I work. The support team is great and responds quickly to any problems or queries. I love the way you can track changes through the process and move them from each stage of the recruitment journey.

Contras:

I wish it would include some form of Video Interviewing technology so we could stop using Odro. I know this is a massive ask!

Excellent ATS for SME recruitment businesses, I would chose over others I have used in the past

Comentarios: I love this software and would recommend it to any SME business that is considering an ATS.

Puntos a favor:

Ease of use, variety of features, and excellent customer service. The fact that you can make suggestions to help improve the user experience and this is then voted on and implemented shows that they actually listen to customer feedback.

Contras:

I feel the marketing of candidates to clients could be easier.

Total Package for my agency - my absolute critical tool I use.

Comentarios: Love this tool! Its always been my favourite tool to work with since I established the business in 2017. Without it I would have been lost.

Puntos a favor:

Its very user friendly - it matches to candidates very well. Easy to move through - I have had new starters who have managed to get their head around it in a couple of days. Simple but effective!

Contras:

I feel the only real area that could be improved on is the sales pipeline tool and sending jobs to a centralised report for sharing.

Swimming without armbands!

Comentarios: Fantastic - team is very supportive and reactive to anything you need

Puntos a favor:

CRM, keeping all notes, history, calls, email in one place, and the boolean searches - to be able to use as a job board

Contras:

Sales forecasting for temps, great for perms but not so user friendly for temps

A Must For Recruiters!!

Comentarios: Helps generate more business/sales

Puntos a favor:

Great onboarding -Easy to use recruitment software - helps generate more business -good system for managing candidates and recruitment process

Contras:

Can be a bit slow sometimes but overall very useful recruitment tool

Firefish software

Comentarios: Fab - its the best system we've had.

Puntos a favor:

What I really like is the fact that Firefish are so proactive at keeping you up to dates with any updates and give lots of guidance on how to improve the whole experience, they give daily videocasts on advice and constantly bringing out industry ideas. I love the frequent contact which is unusual for the recruitment industry which is usually so cloak and dagger.

Contras:

Very minor things - like we have the SMS package with firefish, I wish there was a more glaring notification when responses came through.

Great customer service, easy to use and to change

Comentarios: I have recommended Firefish to 2 other start-ups who have both used it and we have all been 100% satisfied with it

Puntos a favor:

It is intuitive, simple to use and very easy to tailor for our individual needs. The customer service reputation was why we selected Firefish over others and it has been faultless - speedy response and thorough. No down time for us in our 18 months so far

Contras:

If the back end could link up to Xero accounting software it would be the icing on the cake

Firefish CRM review Oct 2020

Puntos a favor:

It looks good, good layout, easy to use and it covers a lot of functionality. The support team especially [SENSITIVE CONTENT HIDDEN] are great. The regular webcasts have been encouraging especially during covid/lockdown. The team are constantly striving to improve and this is a CRM which is striving to keep up to date with the changes in recruitment.

Contras:

No CRM is ever going to please all the users as we all require different things. That said, the marketing tools are limited and the social media interaction i.e whats app is lacking and the templates could be laid out easier.

So glad we made the switch to FireFish!

Comentarios: From initial engagement to onboarding and follow up the whole process was slick, informative and professional. Their customer service is excellent and always consistent no matter who you deal with. I’ve been nothing but impressed! A superb experience and that hasn’t waned after two years working with them.

Puntos a favor:

The stand out thing about Firefish for me is how easy it is to engage with our candidates and keep the database fresh and relevant. Candidates can manage their own work & marketing preferences via an online portal so their info is kept up date, compliant and they can sign up to job alerts that are specific to them. The automation is great; saving our consultants precious time away from admin. It gives us the functionality of a great CRM & applicant tracking system with added benefit of being able to market out effectively too. Many of the support team at FireFish are x- recruiters so they really get us and offer lots of useful market insights.

Contras:

There’s not a lot not to like to be honest. They integrate with a lot of job boards but unfortunately not with Indeed so that would hep given their market share. It would help if we could see some engagement indicators on the mailshots we send to hiring managers.

Happy Customer!

Comentarios: Firefish have provided us with a platform to work more intelligently and to improve our methods of working. Its always a case of getting out what we put in, but overall we've found Firefish to be supportive throughout our time working with them.

Puntos a favor:

We've found the software to work in exactly the manner we would want it to be, supporting our day-to-day activities and many functionalities to improve the way in which we work. I've enjoyed the recent instructional webinars, as this has provided a refresh on how to use the system and has led to improvements in the way we interact with the software. Firefish are constantly improving and upgrading functionality too.

Contras:

No real cons - some aspects that we'd like to see in the future, but I think that these are developments that may be on the horizon. Fits perfectly with our business needs.

Great system for recruiters

Comentarios: I find firefish one of the easier systems I have used during my career as a recruiter. It is straightforward and has many hidden uses which can be utilised in a variety of different ways depending on your need. I 100% recommend.

Puntos a favor:

Firefish is a fantastic resource for recruiters who like to be able to easily track, monitor, and update roles, candidates and even client information. This is the real all rounder in terms of recruitment and business support software. Not only can each individual keep their work up to date and track it easily but due to the notes systems it is easy to keep up with colleagues and not duplicate work.

Contras:

Firefish is a strong programme but could benefit from more external job site integration (i.e. indeed, total jobs, etc) so that when uploading roles to users own site and CV Library adverts can easily be linked to other sites also allowing all applications to come through to Firefish.

Firefish recruitment software

Comentarios: We solve all our previous problems as Firefish has more virtual space (Cloud) than our previous one and makes it easier to store and quicker to access candidate details

Puntos a favor:

Easy to use, and add any locations or disciplines being a super user.

Contras:

Not being able to spell check and change words automatically if incorrectly spelt

Superb System!

Comentarios: Firefish are very customer focussed. They listen to what we need and they take on board suggestions. It is a system designed by recruiters, so they understand the challenges we face on a daily basis and this shows in this functionality. I have recommended this system to other contacts in the industry who are equally happy with it. In fact, thinking back to when we set up, Firefish was a recommendation from another recruitment firm we know. I think this is the highest form of praise.

Puntos a favor:

It is extremely easy to navigate and we have found with minimal training, staff have picked up the system easily. It allows us to track our activity, set targets and even suggests candidates for jobs... it makes recruitment a much more simple process!

Contras:

The system is constantly improving and we have had a couple of our suggestions implemented. Initially we struggled on the temp side as it didn't allow us to input an hourly rate, only a day rate. We suggested the improvement and within a short period of time they had updated the system to include an hourly option.

Excellent product & support

Comentarios: Having researched many companies, Firefish came up on top in every area possible. Before purchasing it I had no idea how good their customer support was. It's quite frankly excellent and an example of how any customer support should be.

Puntos a favor:

Ease of use, functionality and customer support are all excellent. Whenever there is an issue the support team respond very quickly and are always happy to get that extra mile in making sure any issues or difficulties are sorted out.

Contras:

None to report. There is an issue with MS365 Email Server, but it's being sorted.

Integral to our business

Puntos a favor:

The way in which it pulls all communication from Outlook, Job Boards and our website into one central base. We can easily pick up on communications between colleagues and candidates. Firefish prompts us to keep the engagement with our candidates relevant and current. It captures data and allows us to pull of reports. There are areas for candidate data, job advertising, interviews and offers, full-time or part-time it covers all bases. The support is second to none, immediate and spot-on Continuous support on topics such as GDPR, Webinars on everything you could think of to help your recruitment business

Contras:

There isn't anything I don't like - if you have a suggestion the company has a customer ideas page and they do take the feedback on board and change things if required.

Helps me to easily manage the full recruitment lifecycle...

Comentarios: FF has been a very useful tool that has streamlined our recruitment process. It has helped us to manage, store and track useful data and communicate more efficiently with both candidates and clients alike.

Puntos a favor:

FF helps me to easily manage the full recruitment lifecycle. I can write and share adverts to various job-site platforms and store applications in organised individual folders. I can easily edit information and write and send targeted marketing emails to candidates stored on the database. I can also use FF to track my personal KPI's e.g. CV sends and client interactions.

Contras:

When using FF, it can sometimes be difficult to keep several FF tabs open at once without slowing down the website. Sometimes, I have to upload an updated CV to the database several times in a row for it to effectively overwrite a candidate's old CV.

Swimming with confidence

Comentarios: My overall experience with FireFish is good, although I'm not technical so can have the odd challenge. Support is good and helps when required.

Puntos a favor:

The software is reasonably priced and does the job. It's easy to use and if you have an issue they have a great support team to help. If you have a suggestion for a new feature, it will be reviewed and if possible implemented, so you feel like part of the team.

Contras:

As I work on my own, I need to find time to input categories for jobs and remember to only add the areas of work the candidate does. My system is currently needing an update as I haven't got enough categories under each industry.

Great Product

Comentarios: Good

Puntos a favor:

Integrates with the website, easy to navigate around

Contras:

reporting tools are poor in comparison with other CRM's, takes a while to add candidates

Ultimate Banking love FireFish

Comentarios: Its simple to use, does not confuse with stuff I don't need

Puntos a favor:

Outlook integration is essential and allows me to quickly import candidates and see our interaction with them. Important when several consultants work on same role.

Contras:

Still learning what I like and dislike but nothing critical Duplicate names have been an issue

Firefish Database

Comentarios: Its a good CRM with some great functionality. A few improvements could easily make it the best on the market.

Puntos a favor:

I like that you can customise certain areas of the database without having to contact support. The candidate flow is quite simple making it easy to follow.

Contras:

Their is no CV Parce of easy way of uploading a candidate and is quite manual.Another negative is there is no option to bulk upload CV's or client contact details without using a FF admin which cant take weeks to complete so is not always possible.