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Opiniones de TherapyNotes, LLC

Sobre TherapyNotes, LLC

Con la confianza de más de 60 000 profesionales de salud mental, el software de EHR TherapyNotes ayuda a los terapeutas a gestionar sus prácticas de forma más eficiente.

Descubre más sobre TherapyNotes, LLC

Puntos a favor:

Therapy Notes has integrated billing and now, HIPAA compliant video sessions as well as the best and most accessible customer service out there.

Contras:

The billing notes and rejection of claims, are a bit unfriendly.

Valoraciones de TherapyNotes, LLC

Evaluación media

Facilidad de uso
4.7
Atención al cliente
4.8
Funcionalidades
4.5
Relación calidad-precio
4.6

Probabilidad de recomendación

9.0/ 10

TherapyNotes, LLC tiene una valoración global de 4.7 estrellas sobre 5 según las 940 opiniones de usuarios de Capterra.

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Mark
Business Owner and Operator (Therapist)
Usuario de Linkedin verificado
Cuidado de la salud mental, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Great Customer Service

5.0 hace 3 años
Los subtítulos en español están disponibles en el reproductor de video
daniel
ingeniero mecanico en Chile
Ingeniería industrial o mecánica, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Terapia notas lo mejor

4.0 el año pasado

Comentarios: excelente se lleva todo de forma ordenada y precisa

Puntos a favor:

me parece excelente porque permite gestionar una base de datos muy completa del paciente historial médico, medicinas entre otros, así mismo el proceso de facturación todo en tiempo real y de forma sencilla

Contras:

es un poco costoso la licencia realmente no todos tienen acceso a este maravilloso software

Denise
Denise
Psychoanalyst and Owner en EE. UU.
Usuario de Linkedin verificado
Hospital y atención sanitaria, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Good product and great customer support

5.0 el año pasado

Puntos a favor:

Love how easy it is to use for all my patient documentation

Contras:

Still needs a few more features to cover all the bases

Shaquita
CEO PMHNP en EE. UU.
Cuidado de la salud mental, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

PMHNP friendly EHR, pricey e-Rx fees

4.0 hace 6 meses

Comentarios: Overall I would highly recommend this software. I only practice part time so I am frugal and try to keep my cost low as possible, but if you do not mind spending $780 a year to prescribe then you should be satisfied with this EHR.

Puntos a favor:

I loved the ease of set up. The importation of patient information from another EHR was quick. They have a to-do list on the initial screen that walks you through each step to set everything up as well. It assures you do not forget anything. When you log in the to-do list will appear so you can stay on top of tasks. I loved the integration of telehealth into the system and the charting template. You can also easily upload and share documents with patients. The customer service is great. They are really responsive and follow up to make sure that everything is good to go. They also personally reached out to see how I was enjoying the EHR which was nice. What I was really impressed with was how fast they set up the e-Rx and EPCS features. It takes other EHRs forever to get this done, especially the EPCS but they set both up in less than a week. They also assisted with setting up the PMP for my state. You can add multiple locations if you practice in more than one place which is really neat.

Contras:

The cost of the e-prescribe feature. At the time of this review it is currently $65/ month in addition to the base cost of the EHR. This is expensive compared to similar softwares. They should consider a one time set up fee for EPCS and lowering the cost of prescribing.

Amands
APRN, Medication provider en EE. UU.
Cuidado de la salud mental, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Not for prescribers

2.0 hace 9 meses

Comentarios: Not the worst but by far not the best either. Will be switching to a different system soon.

Puntos a favor:

Great therapy note template. Ease of charging copays to client. Easily pull in intake information, however some of the intake is pyschotherapy based and not medication provider based.

Contras:

Medication provider notes are all free text. The system constantly lags no matter what intenet connection I use or that I clear my internet history and cache daily. Tech support tells me that the lag is me and my connection. Sending prescriptions is a nightmare, the tab to aend prescriptions will disappear and then reappear and then that tab takes 2-3 minutes to load. Then if a prescription does not go through since this does not communicate with therapy notes there is no notification.

Cheyenne
Administrative assistant en EE. UU.
Cuidado de la salud mental, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Basic but efficient

5.0 hace 4 meses

Comentarios: Overall, Therapy Notes is a great program, especially for those running their own business. Its got very simple and easy to navigate features

Puntos a favor:

I love the discount and pricing of the actual program. Also, the to-do list feature saves me so much!

Contras:

costumer support isn't my favorite but its not bad

Marie
Owner en EE. UU.
Cuidado de la salud mental, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: SoftwareAdvice

Regretting Choosing Therapy Notes

5.0 hace 6 meses

Comentarios: I have been happy with the salesman and I think that he has tried to assist me the best he can but is confined by powers higher than he. I get the need to raise the prices but to go back on the original deal, I am sorry that I have chosen this software.

Puntos a favor:

The salesman was very knowledgeable and I liked that it was only for mental health. There are many features such as the telehealth, credit card processing and the client portal that was very attractive.

Contras:

They sold me on Therapy Notes with one price, then they back tracked on some pricing for supervisors. I complained and then they honored the original sale. Then before I had it for 30 days, they raised all the prices and went back on the original deal of not charging for supervisors. I have complained and they are sorry for my frustration but it remains the same - they sold me pricing on the software and then changed it all within 30 days. I am not happy.

Walterson
Therapist en EE. UU.
Hospital y atención sanitaria, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Therapist Review

4.0 hace 5 meses

Comentarios: Overall positive experience over the past 3 years; it is very easy to use

Puntos a favor:

I like how templates for notes are transferable to subsequent notes

Contras:

I wish the intake note was more comprehensive and directive; rather than just open text

Lacey
Clinical Mental Health Therapist en EE. UU.
Cuidado de la salud mental, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Highly recommend!

5.0 hace 8 meses

Comentarios: Therapy Notes is a fantastic product with excellent customer service!

Puntos a favor:

Product functionality and customer service.

Contras:

I have had no issues with this product, and any questions were promptly answered by customer services.

Ileana
LPC-Associate Owner en EE. UU.
Cuidado de la salud mental, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Therapynotes not the worst, but not the most reliable.

5.0 hace 7 meses

Puntos a favor:

The platform made it easy to schedule appointments with clients and made billing easily available all in one place,

Contras:

When I conducted telehealth sessions the system would freeze a lot and was pretty inconsistent.

Emily
Emily
Therapist en EE. UU.
Usuario de Linkedin verificado
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

The full package - easy to use, great support, makes admin efficient!

5.0 el año pasado

Comentarios: I will continue to use it and prefer it over other EHRs that are out there.

Puntos a favor:

The platform is pleasant to look at and interface with. Many automated features that help me make fewer mistakes - meaning less revenue lost. The way of keeping a chart is intuitive and streamlined.

Contras:

I am not a big fan of the telehealth feature - it costs more to host more than one client/family member and I don't think you can screen share.

Kimberly
Owner and therapist en EE. UU.
Cuidado de la salud mental, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

TherapyNotes BEST ever!!!

5.0 hace 10 meses

Comentarios: I will say my experience is wonderful and a blessing.

Puntos a favor:

The getting started videos are great. Customer support is in the USA!!!!!! They spend as much time as needed and they are encouraging. The credit card processing is the best I have ever used. Their Golden Thread Method leaves no stone upturned. The telemed is much better then the competition. I would highly recommend this platform.

Contras:

it does not track external authorization which is highly needed to EAP session

Kailey
Counselor en EE. UU.
Servicios individuales y familiares, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

#1 Mental Health EHR

5.0 el año pasado

Puntos a favor:

Reliable, Secure, Comprehensive, and always adding new features. The Customer Service is the best I have ever experienced with any company ever! Wouldn't ever go anywhere else!

Contras:

None, everything with TN is great! No complaints!

Deborah
Licensed Mental Health Counselor en EE. UU.
Cuidado de la salud mental, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

TherapyNotes is Great

5.0 el año pasado

Comentarios: Everything is great with TherapyNotes.

Puntos a favor:

TherapyNotes provides everything I need for EHR management, billing, and telehealth. Their customer service is excellent. You may have to wait a bit on the phone, but the wait time has been short and the customer service/provider services representatives are knowledgeable, patient, understandable, and will remain on the call for as long as you need. The monthly price is very reasonable and lower than some other EHR services i researched.

Contras:

There is no provision for couples, families, or groups using different devices for telehealth. I have to use another telehealth provider for these sessions.

Ramona
Licensed Professional Counselor en EE. UU.
Cuidado de la salud mental, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

TherapyNotes is the best!

5.0 el año pasado

Comentarios: I have tried other "leading" mental health EHRs but they did not meet my needs and were not user friendly and did not provide the level of awesome customer support that TherapyNotes provides!

Puntos a favor:

TherapyNotes is user friendly and has the best customer support ever! They value feedback from users!

Contras:

They do not currently have a messaging option but they are currently working on it.

Shanel
Licensed Professional Counselor en EE. UU.
Cuidado de la salud mental, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

User Friendly and Efficient

5.0 el año pasado

Comentarios: Overall, this is a great value and I'd recommend it to anyone needing a HIPPA Compliant system to manage their business.

Puntos a favor:

I love how efficient the system is both as a practitioner and for my clients who use the portal. Treatment planning, scheduling, and payment is a breeze.

Contras:

They may need a few more employees. Sometimes the wait time to get someone can be awhile. No more than 20 min.

MARIA
PRACTICE MANAGER en EE. UU.
Cuidado de la salud mental, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

THERAPY NOTES FOR THE WIN

5.0 el año pasado

Comentarios: 100 % TOP NOTCH OVERALL FUNCTIONALITY, EASE OF USE AND BEST CUSTOMER SERVICE EVER

Puntos a favor:

I LOVE EVERYTHING ABOUT THERAPY NOTES, BUT THE BIGGEST THING IS THEIR CUSTOMER SERVICE IS EXCELLENT AND BEYOND, AFTER CONTACTING THERAPY NOTES THE REPRESENTATIVE WILL FOLLOW UP WITH AN EMAIL ABOUT YOUR CONVERSATION.

Contras:

I CANT THINK OF ONE THING I DO NOT LIKE ABOUT THERAPY NOTES, I HAVE ENCOURAGED OTHERS IN THE SAME FIELD TO MOVE OVER TO THERAPY NOTES AND WILL CONTINUE TO DO SO

Phyllis
Family Therapist en EE. UU.
Cuidado de la salud mental, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Therapy Notes

5.0 el año pasado

Comentarios: Overall, it’s a great system, and I know the video issue is temporary but super important since I’m a telehealth provider.

Puntos a favor:

The ease at working within the system is a great feature. It’s very user friendly.

Contras:

Right now, w the upgrades, the video portion is a challenge.

Heidi
Clinical Supervisor and Therapist en EE. UU.
Cuidado de la salud mental, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

TherapyNotes is unable to provide the service we are paying for!

1.0 hace 11 meses

Puntos a favor:

The platform has been relatively easy to use and cost effective. They do have glitches at times where the telehealth platform doesn’t work. I know it’s their platform because I am able to leave and use zoom or Psych Today with ease when this happens.

Contras:

TherapyNotes has not handled the situation with Change Healthcare in a way that makes business sustainable for providers. They have waited to change clearinghouses when other EHR’s have been able to do it all due to their ancient coding and inability to pivot as every other EHR in the country did in days or just a week or so following the attack. When voicing our opinion about how they continue to charge us our monthly fees while not providing the service we need and signed up for they refuse to take ownership of the issue and are trying to silence us from voicing our opinions on the matter. I have been blocked from their facebook group for bringing attention to the issue. They continue to make promises that they are working on the inability to file claims through their platform yet there is no solutions. Other software platforms are doing it and have been. This business is doing just fine taking our money for monthly subscriptions while we individual providers continue to struggle. They cannot be trusted.

Meg
Clinical Social Worker en EE. UU.
Cuidado de la salud mental, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

One Stop Shopping~ A great concept!

5.0 el año pasado

Comentarios: Several years ago I was providing services for people who had litigation/disability/workers comp. issues and the format and ease to send documents was critical in meeting their needs. As well as CYA as a clinician. (No small concern in this day and age.) Within the first year of my work with TherapyNotes, they were hacked and seriously compromised. It was then that I encountered the outstanding customer service and support. They worked around the clock to resolve the problem. Their customer support has not wavered or even fluctuated. My previous encounters with EHR were through hospitals and agencies (since 2007) and, in comparison, I find Therapy Notes equal and even surpassed other systems .

Puntos a favor:

The company continues to grow, expand its' services and scope, without losing their outstanding level of customer support. Like many other senior clinicians, we have had to adapt to electronic medical records systems and billing after years of handwritten forms. The conversion has been daunting . When I changed billers last year, the fact that she could administer through TN actually deducted a percentage from her monthly fee. I am in the process of assisting patients in creating portal accounts so that I can use their telehealth platform. I've been with doxy.me for years and am not exactly pleased with their product.

Contras:

Notes have to be completed before claims sent. This isn't always practical, although it does help with motivation to stay in front of charting. I wish it was easier for patients, especially elderly ones, for them to use the Telehealth without setting up an account. That in itself is a barrier.

Usuario verificado
Usuario de Linkedin verificado
Cuidado de la salud mental, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Great Product!

5.0 el año pasado

Comentarios: It's very user friendly and super easy to learn. It reminds me when I have forgotten to do a session note, update/create a treatment plan, or update PCP or release information.

Puntos a favor:

The 'To-Do' list is wonderful! The notes options and treatment plan setup is thorough and all inclusive for requirements.

Contras:

The only thing that could be improved on is the reporting option. I would love to see an option at the top labeled 'Reports' where you could enter a date range and see completed appointments, missed appointments, which clients have missed more than 4 sessions, etc.

Mostafa
Director en EE. UU.
Práctica médica, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Stay away from them.

1.0 hace 9 meses

Puntos a favor:

None as of lately. They have changed everything that they started with.

Contras:

Absolute garbage! 2 days the eRx doesn't work. Waiting in a queue will easily take 45-60 mins. Website has been glitching for months. No compensation or sincere apologies for wasting our time. It used to be good when it started now they just seem greedy for cash and up charge for everything with no customer service. We are moving to another platform. SO disappointed. You will be wasting your time which is money so don't just judge them by price.

Chris
Mental Health Counselor en EE. UU.
Cuidado de la salud mental, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Made my life a lot easier!

5.0 el año pasado

Puntos a favor:

The EHR is already fantastic, but it is also continually evolving to be even better. Customer support has always been friendly, professional and helpful.

Contras:

I wish I had not waited so long to get connected to Therapy Notes. It has make my practice more efficient and streamlined so many of the tasks that used to be a pain.

Dave
Therapist en EE. UU.
Cuidado de la salud mental, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Great product!

5.0 hace 12 meses

Comentarios: TherapyNotes took away 95% of my anxiety around billing, coding, interfacing with clients and insurance companies. For the most part it is quite easy to navigate the various functions within the platform. When I did need some help correcting a mistake I made, [sensitive content hidden] from customer service was fantastic!

Puntos a favor:

It keeps me very organized and provides my clients with a user friendly and professional platform.

Contras:

I really can't think of anything that rises up to the level being a complaint.

Susan
LPC en EE. UU.
Cuidado de la salud mental, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Excellent Customer Service

5.0 el año pasado

Comentarios: I have been nothing but pleased with TherapyNotes. Set up was easy and they walk you through everything. I was given a 90 day free trial and knew I was going to subscribe about 9 minutes in. Customer service is top notch. I am an independent counselor so I don't have experience with TherapyNotes for a group practice, but if the day comes I decide to expand, I will definitely reach out to customer support at TherapyNotes for guidance.

Puntos a favor:

Not once have I felt "alone" in setting up and using TherapyNotes. Any time I have a question or concern, the customer service reps are quick to respond. They always seem to have an answer and I have not been disappointed yet. They are quick, efficient and friendly.

Contras:

Complaints from me are not a thing. I have been very satisfied with TherapyNotes. They are always improving and changing things to make it better and meet my needs.

Sarojben
Caregiver en EE. UU.
Salud, bienestar y deporte, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

TherapyNotes, LLC Software Pros and Setbacks

5.0 hace 7 meses

Puntos a favor:

TherapyNotes, LLC offers significant ease of use; the entire billing process from submission to payment is handled with ease. It also has great customer service, which is available by phone.

Contras:

The treatment plan templates can be expanded as it is limited. Also, I would appreciate various fillable forms so clients can complete it through the system. Also, a flat rate billing fee opposed to a per submission fee would be beneficial.