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Opiniones de When I Work

Sobre When I Work

La manera más fácil de programar el trabajo y comunicarte con tus empleados. Ahorra innumerables horas de trabajo y reduce el absentismo. Gratis para hasta 75 empleados.

Descubre más sobre When I Work

Puntos a favor:

The biggest attraction to this platform was the low price point.

Contras:

Sometimes on the android app its signs you out or completely fails to load. Re-opening the app usually fixes it but it can be frusterating.

Valoraciones de When I Work

Evaluación media

Facilidad de uso
4.5
Atención al cliente
4.4
Funcionalidades
4.3
Relación calidad-precio
4.4

Probabilidad de recomendación

8.4/ 10

When I Work tiene una valoración global de 4.5 estrellas sobre 5 según las 1,147 opiniones de usuarios de Capterra.

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Filtrar opiniones (1,147)

Sarah
Executive Director
Usuario de Linkedin verificado
Museos e instituciones, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Its saved me a lot of time

4.0 hace 4 años
Los subtítulos en español están disponibles en el reproductor de video
Nerea
Nerea
Educadora en España
Usuario de Linkedin verificado
Administración educativa, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Buena organización

4.0 el año pasado

Comentarios: La seguiré probando. Por el momento me está gustando.

Puntos a favor:

Me ha servido para organizarme con una mayor optimización.

Contras:

Algunas funciones no las he usado. Creo que debería centrarse más la función organizadora de tiempo.

Usuario verificado
Usuario de Linkedin verificado
Aprendizaje en línea, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Reseña del software When I Work: Eficiencia en la gestión de horarios laborales

5.0 hace 2 años

Comentarios: When I Work es un software de planificación y gestión de horarios diseñado para ayudar a las empresas a planificar y asignar turnos de manera eficiente. El software cuenta con una interfaz intuitiva y fácil de usar, así como con una accesibilidad en tiempo real a través de la aplicación móvil. Además, permite una comunicación en tiempo real entre gerentes y empleados.En general, When I Work parece ser una solución eficaz y popular para la planificación y gestión de horarios, pero es importante evaluar cuidadosamente tus propias necesidades y considerar tanto los aspectos positivos como los negativos antes de elegir un software de este tipo.

Puntos a favor:

Accesibilidad en tiempo real: Con When I Work, los empleados pueden acceder a sus horarios en cualquier momento y lugar a través de la aplicación móvil, lo que les permite mantenerse informados y planificar su tiempo con anticipación.Comunicación en tiempo real: When I Work permite a los gerentes y empleados comunicarse fácilmente y en tiempo real a través de la plataforma, lo que mejora la eficiencia y la transparencia en el lugar de trabajo.

Contras:

Soporte: Creo que soporte técnico de When I Work podría ser mejorado, especialmente en cuanto a la resolución de problemas y la rapidez de respuesta.

Respuesta de When I Work

hace 2 años

Hi there! Thanks for the detailed review! It's wonderful to see that the real-time accessibility of accessing your schedules at any time is helping you! Improving both the speed and reliability of our software is one of our team's highest priorities. We are constantly working on releasing updates and enhancements to our software. We appreciate your feedback on our customer service and we are constantly working to improve our response time. We appreciate users like you that provide feedback so we can enhance and improve When I Work! Best, Shanyce

Saemi
Saemi
artist en EE. UU.
Usuario de Linkedin verificado
Arte y artesanía, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la reseña

it is ok to use

4.0 hace 7 meses

Comentarios: As an employee, it was okay to use and made it easy to have conversations about work or other matters. I did not have any issues to use it

Puntos a favor:

It reminds me of my shift that I like and it's easy to remember. If there are any changes to the information regarding the work, it notifies me quickly.

Contras:

It frequently reminds me of something I don't like. Sometimes, if the owner doesn't change or remove me from a shift, it keeps emailing me about it.

Respuesta de When I Work

hace 7 meses

Hi Saemi, thank you for taking the time to review our app!

Tenae
Owner en EE. UU.
Servicios para instalaciones, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

When I Work is a great value and great tool for small businesses and large businesses alike

5.0 hace 4 meses

Comentarios: Have had a great experience with When I Work, it’s helped the team to be more efficient as a collective

Puntos a favor:

I like that it’s free for up to I think 50 employees. With all the features it presents it’s a great product

Contras:

I haven’t run into any complaints as of yet.

Respuesta de When I Work

hace 4 meses

Hi Tenae, This is Dawn from When I Work. Thank you so much for taking the time to leave such an in-depth and honest review. We truly appreciate your feedback—it means a lot to us! Take care, Dawn

Emily
director en EE. UU.
Instituciones religiosas, 501-1,000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Not Worth It

1.0 hace 3 semanas Nuevo

Puntos a favor:

When I Work was easy to use for the most part.

Contras:

We had so many issues with WIW. Schedules would disappear

Respuesta de When I Work

hace 3 semanas

Hello Emily, thanks for alerting us to this. Our Customer Care team will definitely want to take a closer look into the behavior you are experiencing for you. Can you please submit a ticket at https://help.wheniwork.com/submit-a-ticket/? We're here to help.

Alex
Chiropractor en EE. UU.
Práctica médica, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Works as it should

4.0 hace 2 meses Nuevo

Comentarios: Have been using for 2 years and it has allowed me to track time easily.

Puntos a favor:

Ability is to modify schedule for employees.

Contras:

Sometimes when using the app version there is a delay.

Respuesta de When I Work

hace 2 meses

Hi Alex, thank you for your support! We love hearing you share your experience.

Annie
Employee mom en EE. UU.
Alimentación y bebidas, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

A Great Tool for Employers AND Employees!

5.0 el mes pasado Nuevo

Puntos a favor:

Immediate notification of when the schedule is posted.

Contras:

Some of the functions were a little difficult to dicipher.

Respuesta de When I Work

el mes pasado

Thank you so much for your kind words Annie! We’re thrilled to hear you're loving the app! Keep enjoying, and we’ve got more exciting updates coming your way!

Justin
Digital Librarian en EE. UU.
Administración gubernamental, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

It's just fine

3.0 hace 7 meses

Comentarios: It has been fine but not great. For an organization trying to implement this software to staff that are used to doing schedules in other ways it has been difficult for people to learn and difficult for people to assimilate into their daily routine because of how complicated it is.

Puntos a favor:

It allows you to set up a schedule and color code it however you need it to best view it. It has a message feature in the time off request so that there can be a history of a conversation about the request.

Contras:

Manager time off requests are automatically approved instead of needing to be approved by another manager or at least approved after created. This means that someone who needs the Manager status to create the schedule but is not the overall supervisor in charge of scheduling can't use the time-off request function. Time off requests can't be changed, only deleted and re-added. Why? Everything is generally more complicated than other similar scheduling software. I cannot copy and paste a range of shifts only individual shifts. Each time there is an update to the schedule made by another person you have to reload the website, which generally loses what you were doing, but this also leads to issues where employees who have the website up and are working on their schedules will not know that there are changes being made to the schedules. So two people could be changing things at the same time.

Respuesta de When I Work

hace 7 meses

Hi Justin, Shab here from When I Work. Thank you kindly for your detailed review of our app and for sharing your thoughts and insights. Our Customer Care team would be happy to help you out with any issues you may have run into while using When I Work. Please submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can provide more assistance! Thank you again for taking the time to write us your feedback as we love learning how we can improve! Warmly, Shab

Ian
Ems en EE. UU.
Gestión de organizaciones sin ánimo de lucro, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Meh hit or miss, option 3.

3.0 hace 2 meses Nuevo

Comentarios: When it works is probably a better title

Puntos a favor:

I appreciate how inclusive the app allowed all employees to be

Contras:

It was one sided and only management had full control, and ended up en mass miscommunication

Respuesta de When I Work

hace 2 meses

Hi Ian, Shab here from When I Work. Thank you so much for your feedback! We're sorry that you ran into some trouble with the app. If you ever wanted assistance with the issues you are facing, please kindly submit a ticket to us here: https://help.wheniwork.com/submit-a-ticket/ and we'd be happy to help! Thank you! Warmly, Shab

Richard
COO en EE. UU.
Comercio minorista, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Simple but limited

3.0 el mes pasado Nuevo

Comentarios: We didn’t use it long, we switched to Connecteam

Puntos a favor:

Local and online access along with customization

Contras:

Very limited and had no integration with Gusto

Respuesta de When I Work

el mes pasado

Hi Richard, Shanyce here from When I Work. Thank you for leaving your feedback. We are sorry to hear that our app did not work for you. Please don't hesitate to reach back out and submit a ticket https://help.wheniwork.com/submit-a-ticket/ if you choose to work with us again! Kindly, Shanyce

Alexandros
Data Analyst en Alemania
Internet, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Useful software, needs some improvements though

4.0 hace 3 semanas Nuevo

Comentarios: Overall my experience has been positive so far

Puntos a favor:

Helped my business overcome shift scheduling headaches through automation.

Contras:

Lacks detailed job tracking, no phone support available and the app glitches

Respuesta de When I Work

hace 3 semanas

Hi Alexandros, We’re grateful for the awesome review! It’s exciting to hear When I Work has made scheduling a breeze! We'd like to help resolve any issues that you are experiencing if you can submit a ticket at https://help.wheniwork.com/submit-a-ticket/.

Justin
Medical Laboratory Scientist en EE. UU.
Hospital y atención sanitaria, 5,001-10,000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Medical Laboratory Scientist

5.0 hace 2 meses Nuevo

Puntos a favor:

It is very user friendly and accurately depicts the current schedule; easy access from mobile device

Contras:

I don't believe that you could swap shifts with this app.

Respuesta de When I Work

hace 2 semanas

Hi Justin, Shab here from When I Work. Thank you so much for your feedback! I'm happy to hear that you are enjoying the app! In regards to swapping shifts, I suggest submitting a ticket ( https://help.wheniwork.com/submit-a-ticket/.) and our Customer Care team would be happy to walk you through the process! Warmly, Shab

Brett
Director en EE. UU.
Administración educativa, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Simple and effective

5.0 el año pasado

Puntos a favor:

Easy to set up time shift templates confirmations

Contras:

Sometimes difficult to confirm shifts for all employees

Respuesta de When I Work

el año pasado

Hi Brett, Shab here from When I Work. We are delighted by your review - thank you! If there are any specific issues you are encountering or questions you have, please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. We're here to help! Thank you for using When I Work. Warmly, Shab

Nick
Executive Clinical Director en EE. UU.
Gestión de organizaciones sin ánimo de lucro, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

When I Work — our best HR rep

4.0 hace 7 meses

Comentarios: We have loved our experience so far with When I Work. It reduces the time and effort our senior staff have to spend verifying that each location is being properly staffed. It also provides us with the means to anticipate and identify potential problems before they materialize by reviewing attendance trends.

Puntos a favor:

When I Work was an answered prayer for our personnel department. We recently underwent a large expansion that added several employees, contractors, and locations. By shifting to When I Work, we have been able to eliminate the need for a separate staff member to oversee employee attendance and productivity. Prior to implementing this, just checking in with each of our site managers took up most of the mornings. Now, within five minutes we are able to get a complete view of where our company assets are at any given time.

Contras:

The only drawback we are facing has less to do with When I Work and more to do with the use of productivity software in general. We received some initial backlash from employees who felt we were being overbearing by not taking their word for hand written time sheets, time off requests, etc. However, the majority of our employees—including all of the “good ones”—have come to accept that this measure of accountability benefits not only the company but them personally.

Respuesta de When I Work

hace 7 meses

Hey Nick, Thank you so much for taking the time review When I Work. We are glad to hear that using When I Work has helped save you and your team time with overseeing employee attendance as well as helping ensure each location has been properly staffed! If you have any question please don't hesitate to reach out to us by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. We are here to help!

Josh
School District Employee en EE. UU.
Administración educativa, 1,001-5,000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Clear work schedule, easily accessible by phone!

4.0 hace 8 meses

Comentarios: I was helping an acquaintance start a small company in a nearby city. Work shifts were all over the place and last minute needs popped up constantly. When I Work made keeping tabs on all that was going on, so much simpler! I could easily schedule employees and know I could count on this app to communicate it to them.

Puntos a favor:

Being able to access my schedule from my phone was super important. I remember working where schedules were posted on paper in the staff room. People would have to go in and either write down their shifts or put them into their phone manually. Thankfully, apps like When I Work have become much more popular and schedules can be sent to employees digitally. I appreciated how simple viewing and accessing schedules has been through When I Work. (It makes planning the rest of my life much easier!)

Contras:

The interface of the app is not very visually appealing. It's simple, which is what some may need. But I really appreciate a visually appealing, well configured app.

Respuesta de When I Work

hace 8 meses

Hey Josh, Thank you for taking the time to review the When I Work app and providing your feedback on the interface. We are so glad to hear that you are enjoying the app and appreciate its ease of use. Please don't hesitate to submit a ticket to our Care Team by visiting https://help.wheniwork.com/submit-a-ticket/ or by emailing support@wheniwork.com if we can ever assist with anything else. Take care!

Shania
Admin en EE. UU.
Transporte/transporte en camión/ferrocarril, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Simple and Easy Scheduling

3.0 hace 4 meses

Comentarios: It was alright. It did the job, it was easy to use for scheduling and organizing teams although I wish it had an option for clocking in and out and looking over timesheets

Puntos a favor:

Scheduling is easy and everyone can have access to it

Contras:

Employees are not able to clock in and out in the app which would make it easier.

Respuesta de When I Work

hace 4 meses

Hi Shania, This is Dawn from When I Work. Thank you so much for taking the time to leave such amazing feedback! We truly appreciate all of the positive things you mentioned, as well as the opportunities for growth. I’d love it if you could reach out to our Care Team by submitting a ticket using the following link: https://help.wheniwork.com/submit-a-ticket/. We’d like to investigate and resolve the issue you're experiencing with employees not being able to clock in and out of the app. Looking forward to hearing from you, and thanks again for your feedback! Warmly, Dawn

Adam
Manager en EE. UU.
Transporte/transporte en camión/ferrocarril, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Good Software

5.0 hace 7 meses

Comentarios: Use to schedule multiple divisions for transportation company. Makes things very easy to see.

Puntos a favor:

Easy to use. Simple to set up. Easy to see everyone at once

Contras:

No issue with When I work it is very easy to use

Respuesta de When I Work

hace 7 meses

Hi Adam! Thank you for utilizing When I Work and for reviewing our application. We love hearing from you.

Joe
Part Time Worker en EE. UU.
Entretenimiento, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Work with When I Work

5.0 hace 4 meses

Comentarios: Overall, this is a great app for busy people who need an on the go scheduling app. I can quickly check my schedule and make changes when I need to. I am sure this is a lifesaver for employers trying to schedule multiple positions, especially, with a lot of part time workers.

Puntos a favor:

When I Work makes it easy to schedule around my available times. I can also pick up or drop shifts when I need to.

Contras:

It seems like I get logged off too often. I want to stay logged in for easier access. I'd like to have the option to mark shifts I am interested in and get a text message if they become available. Maybe this exists, but I need a quick way to modify my notifications and receive alerts.

Respuesta de When I Work

hace 4 meses

Hi Joe! Thank you so much for leaving a review for our app—we truly appreciate your feedback! Regarding the issue of being logged off too often, we definitely want to improve your experience. Please reach out to our Customer Care team by submitting a ticket at the link below, and we’ll be happy to assist you with marking shifts you’re interested in and staying logged in for a longer period of time. https://help.wheniwork.com/submit-a-ticket/ We look forward to helping you get the most out of the app!

Sharonda
Administrative Coordinator en EE. UU.
Hospital y atención sanitaria, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Happy Customer

5.0 hace 4 meses

Comentarios: My overall experience with When I Work was pretty good.

Puntos a favor:

What I liked most about When I Work is that it's great for a start-up company.

Contras:

What I liked least about When I Work was that employees could go in and enter their own time worked.

Respuesta de When I Work

hace 4 meses

Hi Sharonda, thank you for taking the time to rate us! Your feedback is certainly valued and will be extremely helpful to our team! We're glad to hear you've has a positive experience!

vanashia
Concierge Coordinator en EE. UU.
Hostelería, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

LOVE LOVE WHEN I WORK

5.0 hace 5 meses

Comentarios: My overall experience was perfect I was able to achieve all goals set out with this product

Puntos a favor:

The easy to use sytem, is cheap and able to integrate with multipe payroll applications

Contras:

not much that I can recall not liking other than the information piece of imputting the schedules which cannot be avioded

Respuesta de When I Work

hace 5 meses

Hi Vanashia, Thank you so much for taking the time to review our app. We are so happy to hear that you have had such a positive experience with When I Work and that it is easy to use. We are glad you are taking advantage of our payroll integrations as well. It's a pleasure to serve teams like yours! Best, Hannah

Taylor
Construction Engineer en EE. UU.
Ingeniería civil, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Easy to Use!

4.0 hace 10 meses

Comentarios: Overall, a very easy & user-friendly app! I am sure some of the "bugs" are phone-related as well.

Puntos a favor:

It is very easy to clock in & out, as well as request time off. A very easy & straightforward app to use.

Contras:

Many times I find that my clock in or clock out submission does not go through - it's like the app glitches & doesn't allow me to do anything, so I have to reach out to my supervisor to fix my timesheet. But you can't tell that it glitched until you go back to the app to clock in or clock out again.

Respuesta de When I Work

hace 10 meses

Hi Taylor, thank you for leaving us a review! If you experience this behavior please feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/? We're here to help.

Jessie
Director en RU
Fotografía, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Stick to the smaller guys. Biggest companies suck

2.0 hace 7 meses

Comentarios: The larger the company got the less they cared.

Puntos a favor:

Drag and dropping shifts and the colour coded job sites.

Contras:

After being a customer for over a decade since the very beginning. We missed the alterations to the annual plan deadline by less than a week due to being off work with a sick child. When I work doesn't care and will not support. They have now lost one of their longest customers. They used to care about their customers, now they don't.

Respuesta de When I Work

hace 7 meses

Hi Jessie, Shab here from When I Work. Thank you kindly for your review, and thank you for the heads up about this. Our Customer Care team would be happy to help you out. Please submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can provide more assistance! Thank you for taking the time to write us your thoughts and feedback today! We look forward to assisting you. Warmly, Shab

Becky
Customer Service Representative en EE. UU.
Organización de eventos, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

User Friendly

5.0 el año pasado

Comentarios: Great system! As someone who came from Quickbooks, this is a much more in depth database.

Puntos a favor:

I love how easy it is to navigate the data and schedule employees and track their time.

Contras:

On the mobile app, you can't find the clock in button, at least with mine you can't.

Respuesta de When I Work

el año pasado

Hi Becky, Shab here from When I Work. We're happy to see that you are enjoying the app! If there are any specific issues you are encountering or questions you have please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. Thank you. Warmly, Shab

Sara
Associate Veterinarian en EE. UU.
Veterinaria, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Your Typical Scheduling Software

4.0 hace 10 meses

Comentarios: When I Work has all the basic features we need for schedule management in small animal hospital.

Puntos a favor:

As an employee, it is easy to submit time off requests and check the status of requests, view other employees schedule, and see where additional coverage is needed on the calendar.

Contras:

The messaging platform was a little confusing to learn at first.

Respuesta de When I Work

hace 10 meses

Hello Sara, Thanks for the detailed review! It’s wonderful to see that our product is helpful to you!

Sharonda
Administrative Coordinator en EE. UU.
Hospital y atención sanitaria, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Satisfied Customer

5.0 hace 11 meses

Comentarios: Over all my experience was great, no complaints.

Puntos a favor:

Extremely easy to use. Our team had no issues with it.

Contras:

Didn’t really have any issues with the software.

Respuesta de When I Work

hace 11 meses

Hi Sharonda, Farrah here from the Care Team at When I Work! Thank you for taking the time to review the When I Work app and providing your feedback. We are so glad to hear that you are enjoying the app and appreciate its ease of use. Please don't hesitate to submit a ticket to our Care Team by visiting https://help.wheniwork.com/submit-a-ticket/ or by emailing support@wheniwork.com if we can ever assist with anything else. Take care! Best, Farrah