15 años ayudando a las empresas mexicanas
a elegir el mejor software
Sobre When I Work
La manera más fácil de programar el trabajo y comunicarte con tus empleados. Ahorra innumerables horas de trabajo y reduce el absentismo. Gratis para hasta 75 empleados.
The biggest attraction to this platform was the low price point.
Sometimes on the android app its signs you out or completely fails to load. Re-opening the app usually fixes it but it can be frusterating.
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Its saved me a lot of time
Reseña del software When I Work: Eficiencia en la gestión de horarios laborales
Comentarios: When I Work es un software de planificación y gestión de horarios diseñado para ayudar a las empresas a planificar y asignar turnos de manera eficiente. El software cuenta con una interfaz intuitiva y fácil de usar, así como con una accesibilidad en tiempo real a través de la aplicación móvil. Además, permite una comunicación en tiempo real entre gerentes y empleados.En general, When I Work parece ser una solución eficaz y popular para la planificación y gestión de horarios, pero es importante evaluar cuidadosamente tus propias necesidades y considerar tanto los aspectos positivos como los negativos antes de elegir un software de este tipo.
Puntos a favor:
Accesibilidad en tiempo real: Con When I Work, los empleados pueden acceder a sus horarios en cualquier momento y lugar a través de la aplicación móvil, lo que les permite mantenerse informados y planificar su tiempo con anticipación.Comunicación en tiempo real: When I Work permite a los gerentes y empleados comunicarse fácilmente y en tiempo real a través de la plataforma, lo que mejora la eficiencia y la transparencia en el lugar de trabajo.
Contras:
Soporte: Creo que soporte técnico de When I Work podría ser mejorado, especialmente en cuanto a la resolución de problemas y la rapidez de respuesta.
Respuesta de When I Work
hace 10 meses
Hi there! Thanks for the detailed review! It's wonderful to see that the real-time accessibility of accessing your schedules at any time is helping you! Improving both the speed and reliability of our software is one of our team's highest priorities. We are constantly working on releasing updates and enhancements to our software. We appreciate your feedback on our customer service and we are constantly working to improve our response time. We appreciate users like you that provide feedback so we can enhance and improve When I Work! Best, Shanyce

Alternativas consideradas:
Great software for teams of all sizes
Comentarios: I've been using this software for 5 years, first as an employee then as an employer. Ease of use for both parties is fantastic and it's well worth paying for to save the time. When I change places of business, if I have a choice, I will choose When I Work again and again.
Puntos a favor:
- Shift templates, makes scheduling a lot easier - The ability to copy and paste any shift, even faster than clicking and choosing - Simple to add and remove employees - App is fairly easy to use - Time clock is awesome, easy to use
Contras:
- Looking at the full staff schedule on a particular day can be tedious. - For those making schedules, it's so much easier to do on a computer - In order to have a printed schedule, it downloads the PDF which you then have to print. I wish this printed right off the website.
Respuesta de When I Work
hace 4 años
Hi Trish, Thank you for taking the time to review When I Work, and your feedback is appreciated! We are always looking for ways to make improvements and appreciate users like you that provide feedback so we can enhance and improve When I Work! Best, Amanda
Alternativas consideradas:
Solid scheduling platform
Puntos a favor:
The platform was easy to use in general and the employee app was handy.
Contras:
Wasn't the best solution for a restaurant. Wanted to be able to schedule without defined end times so that staff didn't get the idea they could leave exactly at that time. Some other platforms allow for this (such as scheduling to "business decline" or "close"). But it works well for businesses with fixed schedules.Dealt with some lagging on the backend when scheduling via a pc.
Respuesta de When I Work
hace 5 meses
Hi there Leo, Sarah here from the Care Team at When I Work. Thank you for taking the time to review the When I Work app and platform and we appreciate your here. I can see how it would be useful for your team as well as others to have the ability to schedule until "close", "business needs", or something of the like! We appreciate valuable suggestions like this as we consider enhancements and future updates to the product. Please don't hesitate to reach out to our Care Team by visiting https://help.wheniwork.com/submit-a-ticket/ with any additional questions or if we can assist with anything else. Thank you! Best, Sarah
I would recommend this product!
Puntos a favor:
It is very easy to use and very user friendly. I have used it on the user side and have also helped my husband get employees set up on it for our business. My husband has always done the scheduling of employees on it. All and all, it has been very easy for us to figure out, as well as the employees downloading this app.
Contras:
On the employee side of things, sometimes I felt the amount of emails and reminders it sent me were a bit much, but maybe there is a setting for that I could have looked into.
Respuesta de When I Work
la semana pasada
Thank you for your helpful feedback, we love hearing from you!
Restrictive, Burdensome Software
Puntos a favor:
we purchased an existing business using this software so we kept it but i would not have chosen this software on my own because you can find better features for the same price with less restrictions.
Contras:
I was forced to source a competitor due to WhenIwork pricing. I found and switched to Homebase mostly because they offered payroll which wheniwork does not. The main reason i'm dissapointed with the software is that if you pay for the next month on the 3rd of the month and cancel on the 4th, you lose access immediately AND they provide no refunds. I can understand no refunds but if you subscribe to a software and your monthly billing is the 3rd of the month...you maintain that software until the 2nd of the following month. For that reason, i will make sure to take a few minutes of my day and spread the news to others looking for a scheduling app.
Respuesta de When I Work
hace 2 meses
Hi Justin, Shab here from When I Work. Thank you for taking the time to provide us with your feedback about When I Work today. We are always looking for ways to improve, and customer suggestions and feedback play a big role in that. Our Customer Care team would be happy to hear more about your experience with When I Work, or provide you with any assistance that you may need if you can submit a ticket at https://help.wheniwork.com/submit-a-ticket/. Thank you again for taking the time out of your day to provide us with your valuable feedback. Warmly, Shab
User and Mobile-friendly Scheduling at a Glance
Comentarios: My overall experience has been great. Customer service is always generally available or responds in a timely manner.
Puntos a favor:
It's the ease of use. You don't have to be particularly tech-savvy to understand the ins and outs of this app.
Contras:
The schedule time input might be a little tricky sometimes.
Respuesta de When I Work
hace 2 meses
Hi Silvia, Lexie here with the Customer Care team at When I Work, thank you for sharing this feedback on your experience with When I Work! Should your Users ever run into any trouble accessing their account, my team is always available to help troubleshoot. Employees are more than welcome to submit a ticket here -https://help.wheniwork.com/submit-a-ticket/ We appreciate valuable feedback like this as we consider improvements to our product and are always happy to be open to suggestions! To keep informed of any future updates, When I Work does provide updates on product releases through the link below! https://help.wheniwork.com/article-categories/product-updates/ If you have further feedback or other suggestions, please do not hesitate to reach back out! Warmly, Lexie
When I Work
Comentarios: Good bad simple to use
Puntos a favor:
Notifies employees of upcoming schedule, published schedules.
Contras:
Unable to approve time cards if you schedule a manager that is not required to clock in and out
Respuesta de When I Work
hace 6 meses
Hi Gregory, Thanks for taking the time to share this feedback with us. It's great to hear that When I Work is helping to make your teams' and your work lives easier. It may be helpful to note that a timesheet can only be approved if there are existing time entries. If there are persistent issues with approving user timesheets, please reach out at https://help.wheniwork.com/submit-a-ticket/ so we can further assist. Thanks again for your time! Kindly, Chelo
Alternativas consideradas:
Helping us with labor
Comentarios: So far, so good.
Puntos a favor:
Attendance Reports are so helpful and will assist us in tracking and positively effecting labor.
Contras:
No reports for tasking so we can look back to plan/coach forward
Respuesta de When I Work
hace 6 meses
Hi Jessica, This is Ky from the Care Team with When I Work. We appreciate you taking the time to leave us some feedback on your experience so far! We're very happy that Attendance Reports have been a helpful resource for your team and is improving labor within your business! Thank you for letting us know Task-based reporting is something you'd like to see within the app in the future! We appreciate your suggestion! In the meantime, if you have any additional questions or concerns, please don't hesitate to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ Warm regards, Ky
Easy to use for the average worker
Comentarios: Overall, I would feel confident in utilizing When I Work as a means for scheduling employee shifts. The app itself was very straightforward and provided appropriate information in an easy to read fashion.
Puntos a favor:
When I Work clearly displayed each week the shifts that I'd be scheduled, which was especially important as I worked for a job that had dozens of different sites with their own hours. The app provided exact information on where I needed to go, who I needed to contact, etc.
Contras:
I'm not sure if this was more so a reflection of the company I worked for, but often there were issues with the app in that it did not work properly, or missed clock ins that then had to be done manually. Again, could be an issue with the company themselves, not the app.
Respuesta de When I Work
el mes pasado
Hi Justin! We appreciate the kind words and support, thank you for!
Absolutely love it!
Puntos a favor:
It is so easy to use - to schedule, to request time off, see others' schedules, etc.
Contras:
There legitimately isn't anything we don't like!
Respuesta de When I Work
el mes pasado
Hello, Amber! We appreciate your reaching out and showing your support!
Great for Business
Puntos a favor:
Great user interface. Essential for shift worker management
Contras:
The app itself sometimes take very long to load
Respuesta de When I Work
hace 4 semanas
We appreciate your nice feedback! Please feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ We're here to help.
Scheduling Made Easy and Quick
Puntos a favor:
The site is very easy to understand especially for a software that is so robust. I can't tell you the value there, but it is so much appreciated. We have saved a lot of time and miscommunications while using When I work. The attendance notifications help me to keep track of where our team is hour-wise on an individual basis and as a whole. It's nice that I am alerted, one less thing I need to remember to check on. In conjunction with the Forcast reporting, I have a very clear view of the week ahead. The apps are handy, especially from the administration side. I am able to update time clocked hours on the fly, check everyone's schedule and separate out my own, I can even handle time off requests. I haven't ever attempted to schedule through the app, although knowing how intuitive everything is through their online site, I would venture to guess it would be a piece of cake. I know our team members enjoy having their schedules and hours readily available in their pocket as well.
Contras:
We have had a couple issues with clock-ins through the apps. There have been times when it isn't recognizing the location or the punch doesn't make it all the way through. But that's it! I would love if this software could manage our PTO as well, but we haven't found a way to make it work with how our times are calculated.
Respuesta de When I Work
hace 5 años
Hello Allison, Jaime here from the Customer Care Team at When I Work. Thank you so much for taking the time to leave us a review! I'm glad to hear that you find When I Work to be easy to understand and that it has helped your team save time, assist with communication, and help you keep track of when your employees are clocking in/out. I am sorry to hear that your team has been experiencing a few issues clocking in from time to time. Feel free to reach out to us support@wheniwork.com at any time and we can dig into this further as to why this is occurring. We'd also like to hear how PTO works for your company to see how we can assist. Thanks again for the review! Take care, Jaime
Has a lot of potential, but isn't quite there yet for our needs.
Comentarios: Overall, I wanted this to really work, but it's been frustrating. I do acknowledge that we work in a non-traditional industry. I am a team member at an NFT company with world-wide employees who all work from home. We need our community server covered 24/7 and so I need to be able to schedule people 24/7, but in *their* timezone in order to make sure that I have everyone working during normal hours in *their time* (as opposed to 4am their time). I can't make "shift templates" in one time zone and then make shifts in another timezone for the auto scheduler. There is no way for me to denote "Hey, I want my APAC crew to be scheduled these APAC hours, but NOT my US crew". I've spent many, many, many hours trying to figure out how to "game the system" to make it work for us. I can do it but it's very cumbersome, hands on, and takes a lot of time (which is the opposite of what I was hoping a scheduler would do. I was hoping to SAVE time.) I reached out to the team at one point to report the bug where the auto scheduler was ignoring unavailable time, and received a followup email letting me know it was fixed, but I still experience the issue every time I go to make a new schedule. This may be a FANTASTIC piece of software for traditional work-force, but hasn't been what I was hoping thus far for the industry I work in, that requires 24/7 scheduling with employees all over the world.
Puntos a favor:
-Allowing for employees to be in different timezones -Allowing for employees to set their unavailability and their preferred scheduling times -Allowing employees to shift swap within the software
Contras:
-Software is often buggy. It auto schedules my employees during times they are marked as "unavailable". This may be due to the fact that we have people all over the world and could be a time-zone issue, but the fact remains that they are often scheduled during "unavailable" times, and it has to be adjusted. -It also doesn't seem to honor the "schedule weekends first" feature correctly when I'm using auto scheduling. One of my employees ends up never being scheduled and I have to adjust. (TBF I have to adjust EVERYONE'S schedule after using the auto scheduler, but the issue with this one employee in particular is consistent and weird.) -Making shift templates is cumbersome. -There is no way for me to view someone's schedule in their timezone (and I'm talking about Singapore vs. CST) without switching my OWN timezone preference, which requires me to then immediately refresh the site or it won't show properly. -There is no "undo" -- If I have a schedule pushed and I need to play around with a swap, the moment I shift someone's shift, it goes into draft mode and if I decide, "Hey, I'm gonna actually just leave them where they are," there is no way to undo the movement without republishing (and sending them a notification) the shift. -Shift swapping doesn't allow for a FT employee to cover a PT employee's shift if they want, or for a PT employee to cover part of a FT employee's shift. I have to manually do this.
Respuesta de When I Work
hace 2 años
Hi Rose, Thanks for taking the time to share this feedback with us. We're sorry to hear that When I Work did not best meet your business needs! We can certainly appreciate the importance for your business to access features that do not exist within When I Work. New enhancement requests are reported to our team and demand is tracked to review the request and determine whether to implement it. We are not able to provide a timeline of when requested features may be implemented, although we do offer updates on new features/releases through announcements in the product updates on our blog and through the Help Center "Product News": https://help.wheniwork.com/article-categories/product-news/. Thanks again and let us know if there is anything further we can assist with. Best, Chelo
Biggby Coffee franchisee with two locations with some employees work at both locations
Comentarios: over all we are happy and will be staying with the system. we would much rather help them develop there product the switch to another system. while we went there at the very beginning I think it was close an it has been useful and stable all along.
Puntos a favor:
used on phones. multiple site capability. we started with one location with the knowledge that as we gained locations this system could grow with us with out having to buy into a large expensive system before we were ready.
Contras:
the workchat function is still in need of some attention. deleting old chats isn't obvious. Sometimes when writing longer texts the system will stop displaying the text being written after about 200 characters, then the whole text will be displayed when sent. can't edit or delete a posted text. posting pictures can be confusing although they do post. the chat is about 75% there just needs a little buffing up, this is a pretty big part of our administration as to a great degree we manage from offsite.
Respuesta de When I Work
hace 12 meses
Hi there, Raagavy here from the Care Team at When I Work. Thank you for this review and feedback. Please feel free to reach out to us at https://help.wheniwork.com/submit-a-ticket/ to troubleshoot your Workcht functions if you are still experiencing this. Take care, Raagavy
Scheduling Resources Has Never Been Easier
Comentarios: When I Work is truly a great tool for scheduling. Use it for forecasting as well to determine where you can make the best use of your resources across one or more projects. This tool also helps you understand what your organization is capable of handling. It will definitely save you from scheduling headaches and the potential issues around delivering work when you are better able to have full visibility across all your teams and the projects they are working on. A great stand alone tool, as well as a great integrated tool.
Puntos a favor:
When I Work is a simple and truly effective time scheduler for resourcing projects in your organization. You can track across one or more projects, as needed, and identify time availability for the work that needs to get done. This is often one of the most challenging aspects of keeping projects on track and very few project management tools can help you like When I Work can. Unlike the "capacity" view of other applications, When I Work gets down to the most granular details. It allows you to identify when and where a team member will be used, including time-off, breaks, lunches, meetings, etc. You can use these categories to identify how best to allocate their time. The scheduler allows you to see teams based on shift or positions (roles). You can track un-paid breaks and time off, as well as customize schedules and create templates for reuse. You can even create specific shifts for one time or recurring use and maintain notes on each entry. It also provides high level visibility of total individual team member capacity as well as what is scheduled and what has already been used. View your teams across one or more projects or job sites and distribute resources across them all as needed. It offers program-like management of projects and does not restrict you to individual projects, which can become cumbersome when re-allocating time of one team member across two or more projects. When I Work is a great tool for planning, or simply use it in addition to your project management application. Its scheduling features make it a powerful tool that lets you forecast as well, by easily making changes in schedules as needed. You will spend less time manually calculating your resources and where to place them, saving you time and money. Changes to any schedules are easy to see and the responses are easy to manage. When I Work also offers features like task management, which allows you to manage projects of less complexity in the same application. And if you are looking for integration, yes, you can use their library of APIs for that. But, you need to click on the developer link at the footer for more details. Their integration features are not prominently displayed on their website.
Contras:
No cons I could personally find for the application and its use. Integration via APIs are present, but this is more for organizations who have techs who can implement them. I have seen organizations with limited development capabilities due to their areas of expertise, where integrations might pose a small challenge... but this should not necessarily pose as a true con for you.
Good for specific types of companies; we needed additional functions
Comentarios: This software seems to be developed and used for companies whose locations do not change. I can see why restaurants and small stores would be very happy with this app. However, there is a large market "out here" for companies who send employees to many locations to have an app they can use also (housekeepers, landscapers, moving/packing companies, etc.).
Puntos a favor:
It has many of the features we needed for scheduling employees. We liked that more than one location can be scheduled for different employees, even sometimes on the same day. When we finally figured out how to use it, the map function was convenient because we go different places nearly every day. We liked that employees could see who was working with them each day.
Contras:
There is no ability for employees to decline a shift. For several years, we requested the company add this feature. This turned out to be a deal breaker for us, and we finally went to another software. I also thought it was odd that when a loyal customer of many years left, no one from the company contacted us to find out why. Interestingly, the software we changed to also costs less per month, in spite of the fees they charge us for employees to accept/decline shifts by text message.
Respuesta de When I Work
hace 5 años
Hi Laurie, Thank you for taking the time to leave us such a thoughtful review. I'm glad to hear that our multiple schedules and job sites features were helpful for you as your scheduled your staff. I'm sorry to hear that you ended up choosing to go with another software; we are always looking for ways to improve When I Work, so I really appreciate your feedback about allowing employees to decline shifts, rather than just confirming them. Thank you again for taking the time to give us this feedback, Laurie! All the best, Briana
Nice entry level scheduling product
Comentarios: This is a huge time saver for me, as my time spend for scheduling and totaling time cards has dropped significantly. Additionally, my staff can easily swap shifts making it easier for them.
Puntos a favor:
This tools allows me to more easily schedule my staff with my staff entering their unavailable times which display when I am scheduling. The time tracking in the application, allowing my staff to clock in and out on the app is great. All of their time is tracked, and I get their total time worked at the end of each period which has saved me hours of my time already.
Contras:
Some features seem to need a little more work. Additionally, this tool has required a lot of experimenting to figure out how I can use it best for my business. The task lists are great once they are figured out. Unfortunately, updating (reordering the items) is not easy. Additionally, my staff have struggled a bit with marking tasks complete on the wrong shift, causing issues. The fact that the Android and iOS versions vary in navigation on the phone has also led to issues in the "implementation" of the product. Extraction of the time totals is not great, as it only works for certain products. I end up manually transferring time totals from this tool to my payroll system.
Respuesta de When I Work
hace 6 meses
Hi there Tom, Ky here from the Customer Care team at When I Work. I'm following-up to thank you for taking the time to leave us such a detailed review. To start, we're thrilled to hear you're enjoying having the ability to easily schedule your staff and have your users clock in and out in one place. We also appreciate you sharing your feedback on the time it took to properly figure out how to use our Tasks feature and we'd love to hear any suggestions you have for improvement now that you've got it down. We are always looking for ways to make improvements to our tools and to make shift work feel like less work so we appreciate you taking the time to let us know that a more seamless user experience between the iOS and Android versions of the app is something you'd like to see in the future. Please let me know if you have any additional questions or concerns. I'm always happy to help! Thank you for being a part of When I Work, Tom! Warm regards, Ky
Makes my life SO much easier!
Comentarios: Scheduling is a BREEZE!! You just have to try it yourself. There are way too many features that simplify my work load to list. All I know is that my business runs smooth as heck because of WhenIWork.
Puntos a favor:
the software is great, but the customer service is OFF THE CHARTS! I wasn't a very tech savvy guy when I first started using WhenIWork, so I was constantly chatting with customer service and they were always extremely helpful, found answers if they didnt know the answers, and sent a handwritten personalized thank you card when I first joined. This is an example of a company that does things RIGHT! I love the scheduler, but also the hire feature, auto-assign, and the work chat allows me to email my entire team (as much as the employees change) without having to update a contact list email.
Contras:
My business is strangely specific, so my needs are very specific. WhenIWork covers all the bases for me except being able to load saved shift templates from the mobile app. I can publish them from the mobile app, but I can't load them unless I'm on a computer. Which I am most of the time, so it's not that big of deal. I don't use a few of the features besides the scheduler, but having the options to use HIRE, TIME CLOCK, and other features are very helpful to other business mangers as well.
Respuesta de When I Work
hace 5 años
Hi Joey, Thanks for such a fantastic review! Your reputation precedes you as a great customer to chat with, I have heard about the balloon pirate ship! We're so glad you're continuing to enjoy When I Work and that it has made running your business smooth! Best, Terra
Very Satisfied User
Comentarios: I enjoy that the employees can verify their hours themselves and also put in their time requests. It's also convenient for the employees to be able to add notes regarding why they need an adjustment on their time sheet. I find that When I Work is very user friendly and that really helps my employees and I.
Puntos a favor:
I enjoy the ease of being able to track employee time sheets. When I Work is very user friendly for both the administrator and users. I also am very impressed with the customer service department when I reached out to them regarding upgrading ny services and they were very helpful with recommending what would best suit the needs of both the employer and staff.
Contras:
It was a little difficult for the employees to get used to the change of software that was being used for payroll, however, that is no fault of When I Work. Change can be difficult and hard to remember at times.
Respuesta de When I Work
hace 3 años
Hi Stephanie - Thank you so much for sharing such a wonderful review with us! I'm thrilled to hear that our Timesheets and features have been so helpful for you and your team! It's awesome to hear that our Customer Care team has been able to assist and be so helpful as well, thank you so much for letting us know! If you, or your team have questions at anytime, we're here to help! Again, thanks for this awesome 10/10 review! Kindly, Adrianne
Manage staffing, scheduling, and attendance of your team for free
Puntos a favor:
It’s a great application if you handle a large team and you need to keep track of your employees schedule, time clock , and shift staffing. It can handle up to 75 users. We used this application when i joined a part time job in sales. And it was easy to set up both in desktop and mobile. And when i logged in I can see all members of our department in the Team messaging feature. You can easily read and track all conversation within the team. Choosing your shift or schedule was easy. Just add the shift or schedule you chose for up to 2 weeks and the Manager can view your schedule for the day. Time clocking was easy, just press the IN button and break button if you are on break. Its an awesome application and whats good is that its free to sign up and use these features.
Contras:
Well since its free, the features and function are just limited to what the employees clicked on the app but no screenshots of their desktop or other feature that other time applications have that can testify that the logged hours are indeed productive. Unlike Some paid applications that would have integrations to payment system after approval of hours, When I Work does not have other app integrations that would be complete the staffing and accounting system of your business. But so far everything went fine for this application, and moving through features or tabs does not hang and does not have much errors.
Respuesta de When I Work
hace 5 años
Hi Maria, Thanks for taking the time to leave such a thoughtful and detailed review! I'm glad to hear you're enjoying the free version of When I Work so much! If you are ever interested in any of the paid features, feel free to check them out at wheniwork.com/pricing Best, Terra
When I have to work, I use "When I Work" to make sure I get to work when I'm Supposed to!!
Comentarios: Overall, I really like this Software. It is very affordable for my small company! It has some features and functionality that it's competitor's just simply did not offer. So I actually use 2 different Time tracking softwares. But my employees use this one. If I was forced to make a choice on either "When I Work" or one of their competitors, I would probably have to choose "When I Work". They really do include everything my small business needs and more when it comes to scheduling and time tracking needs. The Geo fencing and Chat feature within the Software is just great. It really takes a lot of concern away from me. It allows the employees to be a bit more free and manage themselves and still be held accountable so I do not need to micro manage. It's hard to Explain, but just try the Software out and you won't be disappointed!!
Puntos a favor:
The functionality and features offered are by far the best thing about this Software. Ease of use, and control of use. Fairly Intuitive, and addresses most all of my needs for my small business!! The Cost! This software is very affordable for a small company.
Contras:
I think that the Customer Support is not up to Par. The only way to get support is via Chat or to submit a Ticket. I have been ignored or neglected in the past, and just needed some help and no one was available and Did not respond either. This was when I first started using the Software and so it left a bit of a bad impression with me... I wish the Reports were not just limited to CSV files. I wish the reports were nice and clean and well presented like some of their competitors offer...
Respuesta de When I Work
hace 5 años
Hi Brad - Thank you for taking the time to provide a review and share you're feedback with us! I'm so happy to hear that When I Work has met a lot of your business needs for managing your team. I'm sorry to hear that your past experiences with our Care team haven't met your expectations. We currently offer support via live chat and email. These channels allow us to provide support effectively and efficiently for all of our customers at this time. If you are encountering any issues, please don't hesitate to reach out to us so we can help out. We can be reached at support@wheniwork.com or via Live Chat as you referenced. Kindly, Adrianne
Great tool for managers and employees!
Puntos a favor:
The ease of navigating the app. Being able to put the scheduling software directly on the phone of the employees is outstanding. We also really enjoy utilizing the messenger tool. Its a great way to speak to everyone in an efficient manner.
Contras:
We dont like the add drop portion of shift scheduling and changes. As a management staff we would like to use this but it has been difficult to create a process do to implement this do to it not requiring a manager approval.
Respuesta de When I Work
hace 6 años
Hi there Timothy, Thanks for taking the time out of your day to review our app! I am happy to hear that When I Work has made communicating with your team a little easier. I will certainly pass along your feedback about the Swap and Drop feature to our team so we can look into improvements that would make the feature more user-friendly. In the meantime, we do have a way to turn on 'Manager Approval' for Swap and Drop requests. This means that when the Swap and Drop request is made, the request will first be sent to a Manager to approve before the request is sent to other users to pick up. The Account Holder or a Manager can turn on the Manager Approval setting for Swaps and Drops from their 'App Settings' section via the web. They will then need to navigate to the 'Scheduling' section of the App Settings to enable Manager Approval. If you have any questions, you can reach out to our Customer Care Team at support@wheniwork.com. Sincerely, Kara -When I Work Team
Accessibility and Intuitive Scheduling
Comentarios: My overall experience with When I Work has been positive! Out of all the scheduling apps or processes I've been a part of, this has definitely been the smoothest. I would recommend this app to any employer looking for good software.
Puntos a favor:
What I like most about this software is the ability to track my hours in multiple manners. Not only does the app show me how many hours I am scheduled to work a week, it shows me the scheduled hours of everyone on staff in a larger format, and can even show my timesheets, giving me the breakdown of negative or positive hours correlating to clocking in early or clocking out late. This last feature is extremely helpful as it quantifies the fruits (whether ripe or rotten) of your labor, letting you know exactly what you need to keep doing or improve on.
Contras:
Yes, when I am accessing availability and have repeating schedule preferences, if there absolutely any overlap, it simply does not allow you to make changes and it is then your job to find the overlaps and shift them to allow for your original change. Often, this process is tedious, but it doesn't come up often as the initial mistake is human error. If there was a way for it to offer options on how you'd like to fix the overlap, that would be perfect.
Respuesta de When I Work
hace 3 años
Hi Richard, thanks so much for this detailed review. We appreciate the feedback on setting availability preferences and I am happy to share this feedback with the appropriate team.
When I Work does a great job @ scheduling basic & repetitive schedules & an ok job when it's complex
Comentarios: Scheduling of our complexity is more or less possible with this software. It would be a huge headache otherwise.
Puntos a favor:
It simplifies communication with staff and freelancers, pushing updates to them en masse. It is an attractive UI and the app functions pretty well. Support is responsive and communicative.
Contras:
The permission levels need a lot of work. They are limited and global so you really don't have much control over who sees what. You can't copy a shift from one week to the next, this seems kind of basic, especially if an event spans multiple weeks it's inconvenient to have to build the shift twice. It would also be nice to have the ability for someone to view a schedule at a location other than the one they are scheduled at...for example, someone in one office wants to see if someone in another office is scheduled to be available or not without showing up in that locations schedule. Currently this is not possible.
Respuesta de When I Work
hace 6 años
Hi Jeremy, Thanks for taking the time to review When I Work! We are happy to hear that When I Work helps simply scheduling and communication for you and your team. I will let my team know that you are interested in seeing more control over the When I Work permission levels, schedule views, and the copy shifts feature. Thanks so much for your feedback on this! Adrian When I Work Team
review of when I work
Comentarios: it has helped make sending out the schedule easier, as well has helped keep track of previous schedules. it has also made our timesheets easier being all on a phone or a computer. all in all its pretty good, but I do wish it ran a little smother, and did not have so many glitches.
Puntos a favor:
it helps put the schedule and timesheets all in one software, it will send out the schedule to all of the employees with one click, it can be used from a phone
Contras:
It seems to have a fair amount of glitches, I have had it delete full schedules, autocorrect times to something completely different, and it jumble around shifts. I also think it is pretty pricey per employee on it.
Respuesta de When I Work
hace 4 años
Hi Taylor, Katie here with Customer Care at When I Work. Thanks for taking the time to leave a review and provide feedback - we really appreciate it! We are happy to see the app has been beneficial in keeping track of your schedules and timesheets all in one place - it definitely is a convenient feature! Sorry that you have experienced some glitches with the app. We would be happy to assist with these to make sure they don't continue to occur. If you could send an email to support@wheniwork.com with the details of what you are experiencing, we would be happy to further assist. Thanks again for taking the time to provide feedback. Have a great rest of your day! Best, Katie