18 años ayudando a las empresas mexicanas
a elegir el mejor software
Sobre When I Work
La manera más fácil de programar el trabajo y comunicarte con tus empleados. Ahorra innumerables horas de trabajo y reduce el absentismo. Gratis para hasta 75 empleados.
The biggest attraction to this platform was the low price point.
Sometimes on the android app its signs you out or completely fails to load. Re-opening the app usually fixes it but it can be frusterating.
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Its saved me a lot of time

Buena organización
Comentarios: La seguiré probando. Por el momento me está gustando.
Puntos a favor:
Me ha servido para organizarme con una mayor optimización.
Contras:
Algunas funciones no las he usado. Creo que debería centrarse más la función organizadora de tiempo.
Reseña del software When I Work: Eficiencia en la gestión de horarios laborales
Comentarios: When I Work es un software de planificación y gestión de horarios diseñado para ayudar a las empresas a planificar y asignar turnos de manera eficiente. El software cuenta con una interfaz intuitiva y fácil de usar, así como con una accesibilidad en tiempo real a través de la aplicación móvil. Además, permite una comunicación en tiempo real entre gerentes y empleados.En general, When I Work parece ser una solución eficaz y popular para la planificación y gestión de horarios, pero es importante evaluar cuidadosamente tus propias necesidades y considerar tanto los aspectos positivos como los negativos antes de elegir un software de este tipo.
Puntos a favor:
Accesibilidad en tiempo real: Con When I Work, los empleados pueden acceder a sus horarios en cualquier momento y lugar a través de la aplicación móvil, lo que les permite mantenerse informados y planificar su tiempo con anticipación.Comunicación en tiempo real: When I Work permite a los gerentes y empleados comunicarse fácilmente y en tiempo real a través de la plataforma, lo que mejora la eficiencia y la transparencia en el lugar de trabajo.
Contras:
Soporte: Creo que soporte técnico de When I Work podría ser mejorado, especialmente en cuanto a la resolución de problemas y la rapidez de respuesta.
Respuesta de When I Work
hace 2 años
Hi there! Thanks for the detailed review! It's wonderful to see that the real-time accessibility of accessing your schedules at any time is helping you! Improving both the speed and reliability of our software is one of our team's highest priorities. We are constantly working on releasing updates and enhancements to our software. We appreciate your feedback on our customer service and we are constantly working to improve our response time. We appreciate users like you that provide feedback so we can enhance and improve When I Work! Best, Shanyce

it is ok to use
Comentarios: As an employee, it was okay to use and made it easy to have conversations about work or other matters. I did not have any issues to use it
Puntos a favor:
It reminds me of my shift that I like and it's easy to remember. If there are any changes to the information regarding the work, it notifies me quickly.
Contras:
It frequently reminds me of something I don't like. Sometimes, if the owner doesn't change or remove me from a shift, it keeps emailing me about it.
Respuesta de When I Work
hace 7 meses
Hi Saemi, thank you for taking the time to review our app!
When I Work is a great value and great tool for small businesses and large businesses alike
Comentarios: Have had a great experience with When I Work, it’s helped the team to be more efficient as a collective
Puntos a favor:
I like that it’s free for up to I think 50 employees. With all the features it presents it’s a great product
Contras:
I haven’t run into any complaints as of yet.
Respuesta de When I Work
hace 4 meses
Hi Tenae, This is Dawn from When I Work. Thank you so much for taking the time to leave such an in-depth and honest review. We truly appreciate your feedback—it means a lot to us! Take care, Dawn
Not Worth It
Puntos a favor:
When I Work was easy to use for the most part.
Contras:
We had so many issues with WIW. Schedules would disappear
Respuesta de When I Work
hace 3 semanas
Hello Emily, thanks for alerting us to this. Our Customer Care team will definitely want to take a closer look into the behavior you are experiencing for you. Can you please submit a ticket at https://help.wheniwork.com/submit-a-ticket/? We're here to help.
Works as it should
Comentarios: Have been using for 2 years and it has allowed me to track time easily.
Puntos a favor:
Ability is to modify schedule for employees.
Contras:
Sometimes when using the app version there is a delay.
Respuesta de When I Work
hace 2 meses
Hi Alex, thank you for your support! We love hearing you share your experience.
A Great Tool for Employers AND Employees!
Puntos a favor:
Immediate notification of when the schedule is posted.
Contras:
Some of the functions were a little difficult to dicipher.
Respuesta de When I Work
el mes pasado
Thank you so much for your kind words Annie! We’re thrilled to hear you're loving the app! Keep enjoying, and we’ve got more exciting updates coming your way!
It's just fine
Comentarios: It has been fine but not great. For an organization trying to implement this software to staff that are used to doing schedules in other ways it has been difficult for people to learn and difficult for people to assimilate into their daily routine because of how complicated it is.
Puntos a favor:
It allows you to set up a schedule and color code it however you need it to best view it. It has a message feature in the time off request so that there can be a history of a conversation about the request.
Contras:
Manager time off requests are automatically approved instead of needing to be approved by another manager or at least approved after created. This means that someone who needs the Manager status to create the schedule but is not the overall supervisor in charge of scheduling can't use the time-off request function. Time off requests can't be changed, only deleted and re-added. Why? Everything is generally more complicated than other similar scheduling software. I cannot copy and paste a range of shifts only individual shifts. Each time there is an update to the schedule made by another person you have to reload the website, which generally loses what you were doing, but this also leads to issues where employees who have the website up and are working on their schedules will not know that there are changes being made to the schedules. So two people could be changing things at the same time.
Respuesta de When I Work
hace 7 meses
Hi Justin, Shab here from When I Work. Thank you kindly for your detailed review of our app and for sharing your thoughts and insights. Our Customer Care team would be happy to help you out with any issues you may have run into while using When I Work. Please submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can provide more assistance! Thank you again for taking the time to write us your feedback as we love learning how we can improve! Warmly, Shab
Meh hit or miss, option 3.
Comentarios: When it works is probably a better title
Puntos a favor:
I appreciate how inclusive the app allowed all employees to be
Contras:
It was one sided and only management had full control, and ended up en mass miscommunication
Respuesta de When I Work
hace 2 meses
Hi Ian, Shab here from When I Work. Thank you so much for your feedback! We're sorry that you ran into some trouble with the app. If you ever wanted assistance with the issues you are facing, please kindly submit a ticket to us here: https://help.wheniwork.com/submit-a-ticket/ and we'd be happy to help! Thank you! Warmly, Shab
Simple but limited
Comentarios: We didn’t use it long, we switched to Connecteam
Puntos a favor:
Local and online access along with customization
Contras:
Very limited and had no integration with Gusto
Respuesta de When I Work
el mes pasado
Hi Richard, Shanyce here from When I Work. Thank you for leaving your feedback. We are sorry to hear that our app did not work for you. Please don't hesitate to reach back out and submit a ticket https://help.wheniwork.com/submit-a-ticket/ if you choose to work with us again! Kindly, Shanyce
Useful software, needs some improvements though
Comentarios: Overall my experience has been positive so far
Puntos a favor:
Helped my business overcome shift scheduling headaches through automation.
Contras:
Lacks detailed job tracking, no phone support available and the app glitches
Respuesta de When I Work
hace 3 semanas
Hi Alexandros, We’re grateful for the awesome review! It’s exciting to hear When I Work has made scheduling a breeze! We'd like to help resolve any issues that you are experiencing if you can submit a ticket at https://help.wheniwork.com/submit-a-ticket/.
Medical Laboratory Scientist
Puntos a favor:
It is very user friendly and accurately depicts the current schedule; easy access from mobile device
Contras:
I don't believe that you could swap shifts with this app.
Respuesta de When I Work
hace 2 semanas
Hi Justin, Shab here from When I Work. Thank you so much for your feedback! I'm happy to hear that you are enjoying the app! In regards to swapping shifts, I suggest submitting a ticket ( https://help.wheniwork.com/submit-a-ticket/.) and our Customer Care team would be happy to walk you through the process! Warmly, Shab
Simple and effective
Puntos a favor:
Easy to set up time shift templates confirmations
Contras:
Sometimes difficult to confirm shifts for all employees
Respuesta de When I Work
el año pasado
Hi Brett, Shab here from When I Work. We are delighted by your review - thank you! If there are any specific issues you are encountering or questions you have, please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. We're here to help! Thank you for using When I Work. Warmly, Shab
When I Work — our best HR rep
Comentarios: We have loved our experience so far with When I Work. It reduces the time and effort our senior staff have to spend verifying that each location is being properly staffed. It also provides us with the means to anticipate and identify potential problems before they materialize by reviewing attendance trends.
Puntos a favor:
When I Work was an answered prayer for our personnel department. We recently underwent a large expansion that added several employees, contractors, and locations. By shifting to When I Work, we have been able to eliminate the need for a separate staff member to oversee employee attendance and productivity. Prior to implementing this, just checking in with each of our site managers took up most of the mornings. Now, within five minutes we are able to get a complete view of where our company assets are at any given time.
Contras:
The only drawback we are facing has less to do with When I Work and more to do with the use of productivity software in general. We received some initial backlash from employees who felt we were being overbearing by not taking their word for hand written time sheets, time off requests, etc. However, the majority of our employees—including all of the “good ones”—have come to accept that this measure of accountability benefits not only the company but them personally.
Respuesta de When I Work
hace 7 meses
Hey Nick, Thank you so much for taking the time review When I Work. We are glad to hear that using When I Work has helped save you and your team time with overseeing employee attendance as well as helping ensure each location has been properly staffed! If you have any question please don't hesitate to reach out to us by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. We are here to help!
Clear work schedule, easily accessible by phone!
Comentarios: I was helping an acquaintance start a small company in a nearby city. Work shifts were all over the place and last minute needs popped up constantly. When I Work made keeping tabs on all that was going on, so much simpler! I could easily schedule employees and know I could count on this app to communicate it to them.
Puntos a favor:
Being able to access my schedule from my phone was super important. I remember working where schedules were posted on paper in the staff room. People would have to go in and either write down their shifts or put them into their phone manually. Thankfully, apps like When I Work have become much more popular and schedules can be sent to employees digitally. I appreciated how simple viewing and accessing schedules has been through When I Work. (It makes planning the rest of my life much easier!)
Contras:
The interface of the app is not very visually appealing. It's simple, which is what some may need. But I really appreciate a visually appealing, well configured app.
Respuesta de When I Work
hace 8 meses
Hey Josh, Thank you for taking the time to review the When I Work app and providing your feedback on the interface. We are so glad to hear that you are enjoying the app and appreciate its ease of use. Please don't hesitate to submit a ticket to our Care Team by visiting https://help.wheniwork.com/submit-a-ticket/ or by emailing support@wheniwork.com if we can ever assist with anything else. Take care!
Simple and Easy Scheduling
Comentarios: It was alright. It did the job, it was easy to use for scheduling and organizing teams although I wish it had an option for clocking in and out and looking over timesheets
Puntos a favor:
Scheduling is easy and everyone can have access to it
Contras:
Employees are not able to clock in and out in the app which would make it easier.
Respuesta de When I Work
hace 4 meses
Hi Shania, This is Dawn from When I Work. Thank you so much for taking the time to leave such amazing feedback! We truly appreciate all of the positive things you mentioned, as well as the opportunities for growth. I’d love it if you could reach out to our Care Team by submitting a ticket using the following link: https://help.wheniwork.com/submit-a-ticket/. We’d like to investigate and resolve the issue you're experiencing with employees not being able to clock in and out of the app. Looking forward to hearing from you, and thanks again for your feedback! Warmly, Dawn
Good Software
Comentarios: Use to schedule multiple divisions for transportation company. Makes things very easy to see.
Puntos a favor:
Easy to use. Simple to set up. Easy to see everyone at once
Contras:
No issue with When I work it is very easy to use
Respuesta de When I Work
hace 7 meses
Hi Adam! Thank you for utilizing When I Work and for reviewing our application. We love hearing from you.
Work with When I Work
Comentarios: Overall, this is a great app for busy people who need an on the go scheduling app. I can quickly check my schedule and make changes when I need to. I am sure this is a lifesaver for employers trying to schedule multiple positions, especially, with a lot of part time workers.
Puntos a favor:
When I Work makes it easy to schedule around my available times. I can also pick up or drop shifts when I need to.
Contras:
It seems like I get logged off too often. I want to stay logged in for easier access. I'd like to have the option to mark shifts I am interested in and get a text message if they become available. Maybe this exists, but I need a quick way to modify my notifications and receive alerts.
Respuesta de When I Work
hace 4 meses
Hi Joe! Thank you so much for leaving a review for our app—we truly appreciate your feedback! Regarding the issue of being logged off too often, we definitely want to improve your experience. Please reach out to our Customer Care team by submitting a ticket at the link below, and we’ll be happy to assist you with marking shifts you’re interested in and staying logged in for a longer period of time. https://help.wheniwork.com/submit-a-ticket/ We look forward to helping you get the most out of the app!
Happy Customer
Comentarios: My overall experience with When I Work was pretty good.
Puntos a favor:
What I liked most about When I Work is that it's great for a start-up company.
Contras:
What I liked least about When I Work was that employees could go in and enter their own time worked.
Respuesta de When I Work
hace 4 meses
Hi Sharonda, thank you for taking the time to rate us! Your feedback is certainly valued and will be extremely helpful to our team! We're glad to hear you've has a positive experience!
LOVE LOVE WHEN I WORK
Comentarios: My overall experience was perfect I was able to achieve all goals set out with this product
Puntos a favor:
The easy to use sytem, is cheap and able to integrate with multipe payroll applications
Contras:
not much that I can recall not liking other than the information piece of imputting the schedules which cannot be avioded
Respuesta de When I Work
hace 5 meses
Hi Vanashia, Thank you so much for taking the time to review our app. We are so happy to hear that you have had such a positive experience with When I Work and that it is easy to use. We are glad you are taking advantage of our payroll integrations as well. It's a pleasure to serve teams like yours! Best, Hannah
Easy to Use!
Comentarios: Overall, a very easy & user-friendly app! I am sure some of the "bugs" are phone-related as well.
Puntos a favor:
It is very easy to clock in & out, as well as request time off. A very easy & straightforward app to use.
Contras:
Many times I find that my clock in or clock out submission does not go through - it's like the app glitches & doesn't allow me to do anything, so I have to reach out to my supervisor to fix my timesheet. But you can't tell that it glitched until you go back to the app to clock in or clock out again.
Respuesta de When I Work
hace 10 meses
Hi Taylor, thank you for leaving us a review! If you experience this behavior please feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/? We're here to help.
Stick to the smaller guys. Biggest companies suck
Comentarios: The larger the company got the less they cared.
Puntos a favor:
Drag and dropping shifts and the colour coded job sites.
Contras:
After being a customer for over a decade since the very beginning. We missed the alterations to the annual plan deadline by less than a week due to being off work with a sick child. When I work doesn't care and will not support. They have now lost one of their longest customers. They used to care about their customers, now they don't.
Respuesta de When I Work
hace 7 meses
Hi Jessie, Shab here from When I Work. Thank you kindly for your review, and thank you for the heads up about this. Our Customer Care team would be happy to help you out. Please submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can provide more assistance! Thank you for taking the time to write us your thoughts and feedback today! We look forward to assisting you. Warmly, Shab
User Friendly
Comentarios: Great system! As someone who came from Quickbooks, this is a much more in depth database.
Puntos a favor:
I love how easy it is to navigate the data and schedule employees and track their time.
Contras:
On the mobile app, you can't find the clock in button, at least with mine you can't.
Respuesta de When I Work
el año pasado
Hi Becky, Shab here from When I Work. We're happy to see that you are enjoying the app! If there are any specific issues you are encountering or questions you have please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. Thank you. Warmly, Shab
Your Typical Scheduling Software
Comentarios: When I Work has all the basic features we need for schedule management in small animal hospital.
Puntos a favor:
As an employee, it is easy to submit time off requests and check the status of requests, view other employees schedule, and see where additional coverage is needed on the calendar.
Contras:
The messaging platform was a little confusing to learn at first.
Respuesta de When I Work
hace 10 meses
Hello Sara, Thanks for the detailed review! It’s wonderful to see that our product is helpful to you!
Satisfied Customer
Comentarios: Over all my experience was great, no complaints.
Puntos a favor:
Extremely easy to use. Our team had no issues with it.
Contras:
Didn’t really have any issues with the software.
Respuesta de When I Work
hace 11 meses
Hi Sharonda, Farrah here from the Care Team at When I Work! Thank you for taking the time to review the When I Work app and providing your feedback. We are so glad to hear that you are enjoying the app and appreciate its ease of use. Please don't hesitate to submit a ticket to our Care Team by visiting https://help.wheniwork.com/submit-a-ticket/ or by emailing support@wheniwork.com if we can ever assist with anything else. Take care! Best, Farrah