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Opiniones de When I Work

Sobre When I Work

La manera más fácil de programar el trabajo y comunicarte con tus empleados. Ahorra innumerables horas de trabajo y reduce el absentismo. Gratis para hasta 75 empleados.

Descubre más sobre When I Work

Puntos a favor:

The biggest attraction to this platform was the low price point.

Contras:

Sometimes on the android app its signs you out or completely fails to load. Re-opening the app usually fixes it but it can be frusterating.

Valoraciones de When I Work

Evaluación media

Facilidad de uso
4.5
Atención al cliente
4.4
Funcionalidades
4.3
Relación calidad-precio
4.4

Probabilidad de recomendación

8.4/10

When I Work tiene una valoración global de 4.5 estrellas sobre 5 según las 1,122 opiniones de usuarios de Capterra.

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Filtrar opiniones (1,122)

Sarah
Executive Director
Usuario de Linkedin verificado
Museos e instituciones, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Its saved me a lot of time

4.0 hace 4 años
Los subtítulos en español están disponibles en el reproductor de video
Usuario verificado
Usuario de Linkedin verificado
Aprendizaje en línea, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Reseña del software When I Work: Eficiencia en la gestión de horarios laborales

5.0 hace 2 años

Comentarios: When I Work es un software de planificación y gestión de horarios diseñado para ayudar a las empresas a planificar y asignar turnos de manera eficiente. El software cuenta con una interfaz intuitiva y fácil de usar, así como con una accesibilidad en tiempo real a través de la aplicación móvil. Además, permite una comunicación en tiempo real entre gerentes y empleados.En general, When I Work parece ser una solución eficaz y popular para la planificación y gestión de horarios, pero es importante evaluar cuidadosamente tus propias necesidades y considerar tanto los aspectos positivos como los negativos antes de elegir un software de este tipo.

Puntos a favor:

Accesibilidad en tiempo real: Con When I Work, los empleados pueden acceder a sus horarios en cualquier momento y lugar a través de la aplicación móvil, lo que les permite mantenerse informados y planificar su tiempo con anticipación.Comunicación en tiempo real: When I Work permite a los gerentes y empleados comunicarse fácilmente y en tiempo real a través de la plataforma, lo que mejora la eficiencia y la transparencia en el lugar de trabajo.

Contras:

Soporte: Creo que soporte técnico de When I Work podría ser mejorado, especialmente en cuanto a la resolución de problemas y la rapidez de respuesta.

Respuesta de When I Work

hace 2 años

Hi there! Thanks for the detailed review! It's wonderful to see that the real-time accessibility of accessing your schedules at any time is helping you! Improving both the speed and reliability of our software is one of our team's highest priorities. We are constantly working on releasing updates and enhancements to our software. We appreciate your feedback on our customer service and we are constantly working to improve our response time. We appreciate users like you that provide feedback so we can enhance and improve When I Work! Best, Shanyce

Nerea
Nerea
Educadora en España
Usuario de Linkedin verificado
Administración educativa, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Buena organización

4.0 hace 9 meses

Comentarios: La seguiré probando. Por el momento me está gustando.

Puntos a favor:

Me ha servido para organizarme con una mayor optimización.

Contras:

Algunas funciones no las he usado. Creo que debería centrarse más la función organizadora de tiempo.

Christopher
Christopher
Wine Enthusiast en EE. UU.
Usuario de Linkedin verificado
Alimentación y bebidas, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

When I Work User

5.0 hace 5 años

Puntos a favor:

The When I Work software is great at keeping track of my work schedule. On the Dashboard, it notifies me of my next upcoming shift, the date, and the time. It tells at which location I am working and what my position will be. It also tells what coworkers that I am working with during that shift. I can go into the schedule tab of the software and see what days during the week I am working. The software will also tally up my total hours that I will work per week. This is helpful because it allows me to see who is working and who is not so I can get a shift covered. The software also allows me to put in requests in advance of dates that I want to request off.

Contras:

The availability scheduling feature takes some time to learn how to navigate. It is somewhat difficult to fully schedule availability. If you make a mistake and accidentally alter the availability for one day you have to go back to that day and fix it before adjusting your availability.

Respuesta de When I Work

hace 5 años

Hi Christopher, Thank you so much for the detailed feedback. I am glad When I Work helps you keep track of your shifts, the shifts of your coworkers, and helps with getting the time off you need! If you have any questions about Availability Preferences please submit a ticket, we are happy to assist! https://help.wheniwork.com/submit-a-ticket/

Marilee
Owner en EE. UU.
Restaurantes, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

Game Changer

4.0 hace 8 meses

Comentarios: It's been a huge change in scheduling each week. I used to dread it but no it's so much more manageable. The more I use it the more I learn how to be more efficient with the process. Our team loves it as well. Overall, just a great experience.

Puntos a favor:

I love the ability to make changes right from the app on my phone. Also, to have the functionality to make adjustments as needed. The scheduler views and auto-assign feature has been a huge help to our organization. Also, the ability to put a begin and end date on availability requests. We tried 2 other scheduling systems and this one by far has been the most effective and easy to use for administrators and employees.

Contras:

The cost is a little high and by paying on a yearly basis the discount isn't enough to really make a difference for paying in advance.

Respuesta de When I Work

hace 8 meses

Hi Marilee, Shab here from When I Work. We are so delighted that you decided to join us and even more delighted to hear that you are enjoying using When I Work! If you run into any issues or have any questions along the way, we'd love to help! Please submit a ticket with our team at: https://help.wheniwork.com/submit-a-ticket/ and we'd be happy to assist you. Thank you for choosing When I Work! Warmly, Shab

Julia
Director of Operations en EE. UU.
Alimentación y bebidas, 201-500 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Good for the Basics!

4.0 hace 2 semanas Nuevo

Comentarios: I'm happy that 'When I Work' wraps schedule and time keeping into one for a seamless experience. However online ticketing and live chat, and no phone support make it hard to address issues quickly as tickets take time

Puntos a favor:

I really like the employee scheduling tools, easy to create employee schedules, with templates or past weeks, taking into account time off and availability requests. Also shift swapping on the mobile device give flexibility to the team

Contras:

I wish proving was per location instead of per employee. If you have a small location its in your favor, but works against you if you have a large headcount.

Respuesta de When I Work

hace 2 semanas

Hi Julia, Dawn here from When I Work. Thank you so much for your thoughtful review! We’re so glad to hear that you appreciate our employee scheduling tools and the flexibility they provide for your team. It’s great to know that features like shift swapping and availability requests are making your scheduling process easier. We truly understand your concern regarding the pricing structure. Your feedback is invaluable, and we’ll certainly consider it as we work to improve our services. We’re also glad that you find the integration of scheduling and timekeeping beneficial! We understand that quick support is important, and we’re actively looking for ways to enhance our customer support options. Your comments will help us in that effort. Thank you again for sharing your thoughts, and please feel free to contact our Care Team if you have any other feedback or need assistance with anything:https://help.wheniwork.com/submit-a-ticket/. We're always happy to support you in any way we can!

Kevin
Manager en Canadá
Contabilidad, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

It’s Just Fine

3.0 hace 2 meses Nuevo

Puntos a favor:

Alerts about incoming shifts and announcements in a timely fashion, allows for the creation and management of scheduling with all the needed essentials

Contras:

Nothing really stands out creating for a generic service but fulfilling the job slightly above the competition

Respuesta de When I Work

hace 2 meses

Hi Kevin, Shab here from When I Work. Thank you so much for writing us a review! We are so happy to see that you are enjoying When I Work and its many features. Thank you for being a valued customer! Warmly, Shab

Nick
Executive Clinical Director en EE. UU.
Gestión de organizaciones sin ánimo de lucro, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

When I Work — our best HR rep

4.0 hace 3 meses

Comentarios: We have loved our experience so far with When I Work. It reduces the time and effort our senior staff have to spend verifying that each location is being properly staffed. It also provides us with the means to anticipate and identify potential problems before they materialize by reviewing attendance trends.

Puntos a favor:

When I Work was an answered prayer for our personnel department. We recently underwent a large expansion that added several employees, contractors, and locations. By shifting to When I Work, we have been able to eliminate the need for a separate staff member to oversee employee attendance and productivity. Prior to implementing this, just checking in with each of our site managers took up most of the mornings. Now, within five minutes we are able to get a complete view of where our company assets are at any given time.

Contras:

The only drawback we are facing has less to do with When I Work and more to do with the use of productivity software in general. We received some initial backlash from employees who felt we were being overbearing by not taking their word for hand written time sheets, time off requests, etc. However, the majority of our employees—including all of the “good ones”—have come to accept that this measure of accountability benefits not only the company but them personally.

Respuesta de When I Work

hace 3 meses

Hey Nick, Thank you so much for taking the time review When I Work. We are glad to hear that using When I Work has helped save you and your team time with overseeing employee attendance as well as helping ensure each location has been properly staffed! If you have any question please don't hesitate to reach out to us by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. We are here to help!

Silvia
Founder en EE. UU.
Seguridad informática y de redes, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

User and Mobile-friendly Scheduling at a Glance

5.0 el año pasado

Comentarios: My overall experience has been great. Customer service is always generally available or responds in a timely manner.

Puntos a favor:

It's the ease of use. You don't have to be particularly tech-savvy to understand the ins and outs of this app.

Contras:

The schedule time input might be a little tricky sometimes.

Respuesta de When I Work

el año pasado

Hi Silvia, Lexie here with the Customer Care team at When I Work, thank you for sharing this feedback on your experience with When I Work! Should your Users ever run into any trouble accessing their account, my team is always available to help troubleshoot. Employees are more than welcome to submit a ticket here -https://help.wheniwork.com/submit-a-ticket/ We appreciate valuable feedback like this as we consider improvements to our product and are always happy to be open to suggestions!    To keep informed of any future updates, When I Work does provide updates on product releases through the link below! https://help.wheniwork.com/article-categories/product-updates/   If you have further feedback or other suggestions, please do not hesitate to reach back out!    Warmly,  Lexie

Brett
Director en EE. UU.
Administración educativa, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Simple and effective

5.0 hace 8 meses

Puntos a favor:

Easy to set up time shift templates confirmations

Contras:

Sometimes difficult to confirm shifts for all employees

Respuesta de When I Work

hace 8 meses

Hi Brett, Shab here from When I Work. We are delighted by your review - thank you! If there are any specific issues you are encountering or questions you have, please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. We're here to help! Thank you for using When I Work. Warmly, Shab

Joel
Vice President of Operations en EE. UU.
Usuario de Linkedin verificado
Restaurantes, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

When I work Works!

5.0 hace 5 años

Comentarios: When I work eliminates all the shift swapping without approval, and gets rid of the paper requests off for day off requests that get lost etc.

Puntos a favor:

I love the ease of use. When I work is the whole package for what we needed it to do. The app does what it needs to by allowing the employees to do everything they could do on desktop. This makes them much more willing to use it and use the functions correctly.

Contras:

So far we have not found something we don't like.

Respuesta de When I Work

hace 5 años

Hi Joel! Thanks for such a fantastic review! I'm glad to hear that you're finding it's saving time and reducing stress for things like time off requests! Best, Terra

Shannon
Shannon
Presdient en Canadá
Usuario de Linkedin verificado
Administración gubernamental, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Acceptable product quality but poor service

4.0 hace 3 años

Comentarios: I've been using it so long I don't remember the sales and implementation process. It's probably time to start shopping for a new solution, but I can't be bothered because my staff are used to it and it basically does what's it's supposed to.

Puntos a favor:

It is fairly easy to build the schedule every week and staff get notified right away. The time off feature works really well. I like the "Open Shifts" feature for weeks when we are short staffed.

Contras:

So many things, but mostly that I have used it for 7 years and it has hardly evolved. Or at least when they do add features, you almost always have to pay for them. I made some changes a few years ago that broke somethings and tried to get someone on the phone and was basically told that I dont' qualify for phone support. They didn't solve my issue (I'm just tolerating it). Kind of annoying considering that I hav epaid about $8400 USD for this software over the past 7 years. I feel I'm worth a 15 minute phone call to troubleshoot my issues and make it work better for me.

Respuesta de When I Work

hace 3 años

Hi Shannon, Thank you for taking the time to review our application. We love and appreciate hearing feedback. We are always looking for ways to improve our product to best support all of our customers. I am sorry to hear there seems to be an issue that has not been resolved for you. We are very happy to help correct this. We do have a Live Chat option for live support that can be very useful real time. Please feel free to reach out to us directly anytime you need us. We are always here and happy to assist in the most effecient way possible! Again, we definitely appreciate the feedback and look forward to continuing to serve your Scheduling and Time Keeping needs. Respectfully, Ethan

Dan
Manager en RU
Contabilidad, Trabajador autónomo
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

When i work use

4.0 hace 2 meses Nuevo

Comentarios: I was overall confortable using this product

Puntos a favor:

This was simple to follow and customer support was easily on hand too.

Contras:

The menus could be clearer and easier to navigate around.

Respuesta de When I Work

hace 2 meses

Hi there, Thanks for writing us a review! We're happy to hear you are enjoying the app!

Gregory
Owner en EE. UU.
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

When I Work

4.0 el año pasado

Comentarios: Good bad simple to use

Puntos a favor:

Notifies employees of upcoming schedule, published schedules.

Contras:

Unable to approve time cards if you schedule a manager that is not required to clock in and out

Respuesta de When I Work

el año pasado

Hi Gregory, Thanks for taking the time to share this feedback with us. It's great to hear that When I Work is helping to make your teams' and your work lives easier. It may be helpful to note that a timesheet can only be approved if there are existing time entries. If there are persistent issues with approving user timesheets, please reach out at https://help.wheniwork.com/submit-a-ticket/ so we can further assist. Thanks again for your time! Kindly, Chelo

Nicola
Director en Australia
Servicios para instalaciones, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Does what it is supposed to

4.0 hace 8 años

Comentarios: I loved this product until a setting (that I didn't touch) mysteriously changed itself, causing my subscription to increase significantly. I didn't notice it for 14 months. When I addressed this with When I Work, I was told that their policy is to not provide credits or refunds - in this case even when it seems it was them that had overcharged. I have gone from a very satisfied long-term customer, to one who feels like When I Work is not there for its clients at all. And I am suspicious that others would have their background settings changed as well (I didn't even know what or where it was).

Puntos a favor:

It's visual and simple. It schedules down to 15 minute increments. It makes a very dynamic schedule like ours, easy to manage and understand.

Contras:

It would be good if a shift automatically started from the time you first click on the schedule. It would be good if they understood how tricking and overcharging their customers leads to a complete lack of loyalty. Buyer beware! Just keep on checking your subscription amounts each month. As if you don't have other things to be occupied with.

Respuesta de When I Work

hace 8 años

Thank you for the feedback and we are happy to hear the product is meeting your scheduling needs. We pride ourselves on our customer service, and it's a primary reasons so many business owners choose When I Work over other options. We understand your frustration in this situation where you enabled a feature which was underutilized. When I Work does not change billing settings without the explicit written consent by the Account Holder. We also email out an invoice to Account Holders for every transaction made to ensure clear transparency. When I Work's flexible and transparent billing allows businesses to only purchase what they need. For some of our customizations, such as international text support, there is a recurring monthly add-on fee. All pricing customizations are clearly listed on the Account & Billing Page and prior to consenting to the recurring payment- we require the Account Holder's consent to our Terms of Service, Refund Policy, and Privacy Policy.

Amy
Director en EE. UU.
Bibliotecas, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

I've Reviewed Them Before But They Stay Current And Deserve To Be Commended

5.0 hace 4 años

Comentarios: When I Work has really been great. Gone are the days of me trying to create weekly and monthly calendars and juggle handwritten requests for sick and vacation time. Staff can request through When I Work and I can easily update our schedule. I've saved hours and hours a month being able to utilize the templates as well.

Puntos a favor:

When I Work has saved me daily headaches. Public Libraries don't have the funding to implement expensive employee scheduling software. When I Work even offers a free version which we started out with awhile ago but as our staff grew we moved into the paid format. Our library and employee pool has grown and changed, When I Work grows and changes alongside it. They continuously offer new resources and seek to keep ahead of us and just "know" what issues we may have as our staff is in flux.

Contras:

The only issue I've seen thus far is a slight problem with the remote ap. Let me first say that having the ability to have an ap at all is great. My staff often is out of the library for programs and if they have an event prior to actual library hours they can clock in from their own phone. The issue that I speak of was mostly in calculating the distance that clocking in was allowed. It took a few tries to make sure that staff can check in, with a decent range, but not be so far from the library that it could be abused by someone wanting to beat the clock when they're late to work.

Respuesta de When I Work

hace 4 años

Hi Amy! Thank you so much for the kind words! We're glad the app has been a good solution for you and your team. If you ever have any questions, please reach out to us here: https://help.wheniwork.com/submit-a-ticket/, and we'll be happy to help!

Usuario verificado
Usuario de Linkedin verificado
Gestión de organizaciones sin ánimo de lucro, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Worth Every Penny

5.0 hace 3 años

Comentarios: Staff empowerment to take control of their schedule and the money saved from the time saved and less errors occurring make this experience worth all the searching for a new system. Also, the customer service is quick and straight to the point!

Puntos a favor:

The ease of creating a schedule, distributing it, and letting staff handle their shift swaps or drops has completely empowered our team. The best feature is the 'history' button so that you know where it all began when shifts start with one employee and end with another. No longer do we have to hear, "I didn't know?" or "Who was originally scheduled?" because there's a ledger! Gone are the long, tedious hours of making sure the schedule is correct, every month, due to alternating work sites and schedules. Multi-site employees are never double-booked at different work sites, which is a game changer. Creating employee profiles take less than 60 seconds. Best of all, teaching everyone was not painful as there's a whole video on the website that walks everyone through the basics in less than 15 minutes.

Contras:

The print feature is limited to what is offered with no option to change the font, unable to expand the daily roster (daily view is limited to 7 names on paper calendar), and there's no option to print in 2 week segments. This isn't a deal breaker, but the old school needs still exist of having a paper trail (even in PDF form) and due to limited names viewed on any given day, we can't use the feature to it's fullest. If the box for the day could expand to reflect all the names when printing, we'd pay extra!

Respuesta de When I Work

hace 3 años

Hi there! Thanks for writing us a review! We're glad to hear you are enjoying the app! Feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ if you have any questions.

Usuario verificado
Usuario de Linkedin verificado
, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great scheduling app with tons of features!

5.0 hace 7 años

Comentarios: Scheduling is EXTREMELY easy! Long gone are the days of paper postings and random email messages. It is VERY nice being able to reference your entire schedule from the moment it is posted, going all the way back to your initial employment. Even those with little to no computer experience can use it fairly easily.

Puntos a favor:

It is EXTREMELY easy for the end-user to utilize this software. There are also some pretty good mobile applications that it offers which makes tracking your schedule very easy!

Contras:

There are a lot of overly-helpful tips and suggestions that constantly spam the administrators' email accounts and scheduling interfaces. (Essentially the company does this to assist the administrators, but there is no way to stop it, which makes it very annoying after awhile). The mobile application can also be buggy at times, and the website schedule does not work properly on mobile phones that don't have a "desktop view", as the website does not have a mobile version designed for it. This forces you to use the mobile app on mobile devices unless your mobile phone can display it in a "desktop view". On a normal computer interface, this works just fine.

Respuesta de When I Work

hace 7 años

Hi there! Thanks for taking the time to review our app. We are glad to hear that When I Work is making scheduling easier for you and your team. If you are having trouble unsubscribing to our emails, please reach out to us at support@wheniwork.com and we would be happy to help get you unsubscribed on our end. At this time When I Work is only supported on our web app via computer or or on mobile apps on Android and iOS devices. Our team is prioritizing consistency and parity between our web and mobile apps. I would make sure that you have the most updated version of the mobile app for the latest enhancements we have made. Thanks, Adrian When I Work Team

Miguel
Owner en EE. UU.
Software informático, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: SoftwareAdvice

Scheduling Resources Has Never Been Easier

5.0 hace 6 años

Comentarios: When I Work is truly a great tool for scheduling. Use it for forecasting as well to determine where you can make the best use of your resources across one or more projects. This tool also helps you understand what your organization is capable of handling. It will definitely save you from scheduling headaches and the potential issues around delivering work when you are better able to have full visibility across all your teams and the projects they are working on. A great stand alone tool, as well as a great integrated tool.

Puntos a favor:

When I Work is a simple and truly effective time scheduler for resourcing projects in your organization. You can track across one or more projects, as needed, and identify time availability for the work that needs to get done. This is often one of the most challenging aspects of keeping projects on track and very few project management tools can help you like When I Work can. Unlike the "capacity" view of other applications, When I Work gets down to the most granular details. It allows you to identify when and where a team member will be used, including time-off, breaks, lunches, meetings, etc. You can use these categories to identify how best to allocate their time. The scheduler allows you to see teams based on shift or positions (roles). You can track un-paid breaks and time off, as well as customize schedules and create templates for reuse. You can even create specific shifts for one time or recurring use and maintain notes on each entry. It also provides high level visibility of total individual team member capacity as well as what is scheduled and what has already been used. View your teams across one or more projects or job sites and distribute resources across them all as needed. It offers program-like management of projects and does not restrict you to individual projects, which can become cumbersome when re-allocating time of one team member across two or more projects. When I Work is a great tool for planning, or simply use it in addition to your project management application. Its scheduling features make it a powerful tool that lets you forecast as well, by easily making changes in schedules as needed. You will spend less time manually calculating your resources and where to place them, saving you time and money. Changes to any schedules are easy to see and the responses are easy to manage. When I Work also offers features like task management, which allows you to manage projects of less complexity in the same application. And if you are looking for integration, yes, you can use their library of APIs for that. But, you need to click on the developer link at the footer for more details. Their integration features are not prominently displayed on their website.

Contras:

No cons I could personally find for the application and its use. Integration via APIs are present, but this is more for organizations who have techs who can implement them. I have seen organizations with limited development capabilities due to their areas of expertise, where integrations might pose a small challenge... but this should not necessarily pose as a true con for you.

Usuario verificado
Usuario de Linkedin verificado
Administración educativa, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Deceptive billing practices

2.0 hace 5 años

Comentarios: The software is okay. The program usually does what it should when it is not glitching. After 3+ years of using this product, it came to my attention that we were being overcharged every month. When I contacted customer service, they were unwilling to offer any solution, rather than explaining their confusing billing style. Not even a credit of any sort. The software sells you "user spots" in increments of ten. For a smaller business, there is a big difference between 10 and 20. So, if you have 11 employees, you need to pay for 20. How does that make sense? Even when we had less than 10 employees, we were being charged for 20. Please explain to me how that is not stealing? Their whole system is very confusing. I will be moving on to a new system because I am not satisfied with the customer service I received.

Puntos a favor:

It does what it is supposed to - enables us to schedule employees, notify them of their shifts, sends us a text when someone did not clock in or out.

Contras:

Their billing practices are very deceptive and not user friendly. They sell you "user spots" in increments of 10. It is very confusing how to downgrade but very easy to upgrade. I urge every customer who uses this program to check their billing to see what they are being charged for. Customer service is not helpful and seems like they are not interested in providing good customer service.

Respuesta de When I Work

hace 5 años

Hello - Thanks for taking a moment to share some feedback with us. I'm glad to hear that the software was meeting your needs for your workplace. I'm sorry for any confusion around our billing processes. Billing is based on spots purchased, not necessarily spots in use. I can see how that may have been confusing, I'm sorry about that. User spots are offered in increments of 10. Allowing the option to select a quantity of 10 is a way to fit many different businesses needs. We've found that offering increments of 10 spots ensures plenty of room for growth before needing to make any billing changes again. I can see how having a lower increment may be helpful and really appreciate you taking the time to share this feedback. If you have any additional questions or would like to discuss this further, feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ Kindly, Adrianne

Pam
Store Manager en EE. UU.
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

When I Work made scheduling and communicating to all employees a breeze!

5.0 hace 7 años

Puntos a favor:

The ease of the program. It was very user-friendly. Scheduling used to take 2 hours, but it was cut down to 30 minutes with WhenIWork. I love that I could customize the shifts. I especially loved that employees had to acknowledge their shifts. There was no more miscommunication that an employee didn't see their schedule. It's also been a great tool to get staff on the same page. The ability to message everyone at once was awesome. Plus the program tells you which employees have viewed the messages. It also has the option for employees to clock in via the app and you can link it with payroll. Employees are able to submit requests for time-off or vacations. Everything you need is in one place. The customer support team is available immediately through their live chat. They have always been very helpful and friendly. Absolutely a wonderful program!

Contras:

The only thing I would modify is to have the ability to block off certain dates for requests. That way an employee wouldn't be able to request off Black Friday for example.

Respuesta de When I Work

hace 7 años

Hi there Pam! Thanks for the great review! We are so happy to hear that you find so much value in When I Work! In addition, we do have a way to block off days that you don't want your users to request off. You can create a Schedule Annotation in 'Week View' by clicking the 'Chat Bubble' icon next to the date. You will just need to fill in the details of the annotation and select the box for 'Don't Allow Time Off'. Here is a guide that walks you through that: http://bit.ly/2nzroHJ Feel free to reach out to us at support@wheniwork.com with any questions :) Sincerely, Kara -When I Work Team

Joey
Owner en EE. UU.
Entretenimiento, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Makes my life SO much easier!

5.0 hace 6 años

Comentarios: Scheduling is a BREEZE!! You just have to try it yourself. There are way too many features that simplify my work load to list. All I know is that my business runs smooth as heck because of WhenIWork.

Puntos a favor:

the software is great, but the customer service is OFF THE CHARTS! I wasn't a very tech savvy guy when I first started using WhenIWork, so I was constantly chatting with customer service and they were always extremely helpful, found answers if they didnt know the answers, and sent a handwritten personalized thank you card when I first joined. This is an example of a company that does things RIGHT! I love the scheduler, but also the hire feature, auto-assign, and the work chat allows me to email my entire team (as much as the employees change) without having to update a contact list email.

Contras:

My business is strangely specific, so my needs are very specific. WhenIWork covers all the bases for me except being able to load saved shift templates from the mobile app. I can publish them from the mobile app, but I can't load them unless I'm on a computer. Which I am most of the time, so it's not that big of deal. I don't use a few of the features besides the scheduler, but having the options to use HIRE, TIME CLOCK, and other features are very helpful to other business mangers as well.

Respuesta de When I Work

hace 6 años

Hi Joey, Thanks for such a fantastic review! Your reputation precedes you as a great customer to chat with, I have heard about the balloon pirate ship! We're so glad you're continuing to enjoy When I Work and that it has made running your business smooth! Best, Terra

Stephanie
Office Manager en EE. UU.
Seguros, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Very Satisfied User

5.0 hace 4 años

Comentarios: I enjoy that the employees can verify their hours themselves and also put in their time requests. It's also convenient for the employees to be able to add notes regarding why they need an adjustment on their time sheet. I find that When I Work is very user friendly and that really helps my employees and I.

Puntos a favor:

I enjoy the ease of being able to track employee time sheets. When I Work is very user friendly for both the administrator and users. I also am very impressed with the customer service department when I reached out to them regarding upgrading ny services and they were very helpful with recommending what would best suit the needs of both the employer and staff.

Contras:

It was a little difficult for the employees to get used to the change of software that was being used for payroll, however, that is no fault of When I Work. Change can be difficult and hard to remember at times.

Respuesta de When I Work

hace 4 años

Hi Stephanie - Thank you so much for sharing such a wonderful review with us! I'm thrilled to hear that our Timesheets and features have been so helpful for you and your team! It's awesome to hear that our Customer Care team has been able to assist and be so helpful as well, thank you so much for letting us know! If you, or your team have questions at anytime, we're here to help! Again, thanks for this awesome 10/10 review! Kindly, Adrianne

Ashley
HR & Training Specialist en EE. UU.
Servicios financieros, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

When I Work Tells Me When I Work

5.0 el año pasado

Comentarios: Our employees enjoy being able to see the schedule for the entire organization, as well as breaking down the view into their specific location when needed. They are also notified in real time of any changes that are made, and have the ability to trade shifts with other employees through the app.

Puntos a favor:

When I Work allows us to schedule for all of our locations in one place. We love that we can color code each location and positio, making it easy to break the schedule down into various views.

Contras:

We once attempted to integrate When I Work's time tracking feature, but there were several issues that could not be corrected for our needs.

Respuesta de When I Work

el año pasado

Hi there Ashley, Sarah here from the team at When I Work. Thank you for taking the time to review the When I Work app. We are thrilled to hear that you love it as much as we do! I appreciate your feedback regarding the Time & Attendance features not quite meeting your business needs. We are always looking for ways to improve the app and features, and user feedback is the most important factor in those improvements. Please don't hesitate to reach out to our Care Team, or direct your team to, by visiting https://help.wheniwork.com/submit-a-ticket/. We are always happy to help! Again, thank you for this review and feedback. Have a lovely day! Best, Sarah

Liz
Youth Development Director en EE. UU.
Gestión de organizaciones sin ánimo de lucro, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Fantastic Tool!

5.0 hace 6 años

Comentarios: I will never go back to the old way. When I Work has revolutionized my work day.

Puntos a favor:

I have numerous staff working different jobs at different locations. Previously I was using Excel to schedule them all. Keeping track of days off and their class schedules was next to impossible. Letting the staff request time off and set their availability streamlined the process drastically. Since switching to When I Work my time spent scheduling has been greatly reduced. The mobile app is very helpful for my employees. The ability to designate positions is also very valuable. A large portion of my staff work in a child care setting so there are rules about qualifications necessary for each shift. I can designate which staff have which qualifications so that only eligible staff can be scheduled for a specific shift.

Contras:

I don't believe I have any cons. Occasionally when they change or update something it will cause an issue. I contact their customer service and it is corrected immediately.

Respuesta de When I Work

hace 6 años

Hi Liz - Thank you for this amazing 5 star review! I'm so happy to hear that the features and options we offer meet many of your business needs and make your job easier! Availability is one of my favorite features we offer since it helps managers get more time back and empowers employees to manage their time! Thank you again for this great review! Kindly, Adrianne

Timothy
General Manager en EE. UU.
Servicios e instalaciones recreativas, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great tool for managers and employees!

4.0 hace 7 años

Puntos a favor:

The ease of navigating the app. Being able to put the scheduling software directly on the phone of the employees is outstanding. We also really enjoy utilizing the messenger tool. Its a great way to speak to everyone in an efficient manner.

Contras:

We dont like the add drop portion of shift scheduling and changes. As a management staff we would like to use this but it has been difficult to create a process do to implement this do to it not requiring a manager approval.

Respuesta de When I Work

hace 7 años

Hi there Timothy, Thanks for taking the time out of your day to review our app! I am happy to hear that When I Work has made communicating with your team a little easier. I will certainly pass along your feedback about the Swap and Drop feature to our team so we can look into improvements that would make the feature more user-friendly. In the meantime, we do have a way to turn on 'Manager Approval' for Swap and Drop requests. This means that when the Swap and Drop request is made, the request will first be sent to a Manager to approve before the request is sent to other users to pick up. The Account Holder or a Manager can turn on the Manager Approval setting for Swaps and Drops from their 'App Settings' section via the web. They will then need to navigate to the 'Scheduling' section of the App Settings to enable Manager Approval. If you have any questions, you can reach out to our Customer Care Team at support@wheniwork.com. Sincerely, Kara -When I Work Team