17 años ayudando a las empresas mexicanas
a elegir el mejor software
Sobre Setmore
Permite que tu negocio crezca con esta solución de programación de citas gratuita que funciona en la web, equipos de escritorio, Android e iOS.
The price is great and there is no fuss if you want to switch back to a free version.
There are limitations depending on your own personal requirements. We do have to do work arounds to get it to fit our needs and it can be disappointing and frustrating.
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A perfect fit!
Alternativas consideradas:
Digital House
Puntos a favor:
Facilidad de uso tanto para nosotros como cliente, como para quienes hacen sus reservas
Contras:
el setup a veces es complicado, no resulta tan intuitivo
Alternativas consideradas:
Setmore ha simplificado mi vida
Comentarios:
¡Me encanta! Lo amo.
El servicio al cliente es excelente, profesional y rápido.
Puntos a favor:
Es súper fácil de utilizar y puedes modificar los servicios, horarios, tarifas, todo, cuando lo desees o necesites. Es súper friendly trabajar con él.
Contras:
Quizás el cambio de hora en el calendario porque en Puerto Rico, no cambia; pero llamé y me atendieron rápido, resolvieron inmediatamente y quedé súper satisfecha.
Respuesta de Setmore
hace 4 años
Hi there, Thank you so much for your review! Delighted to hear that Setmore is helping your business and the software is easy to use. Team Setmore is here to help 24/7, feel free to reach out at any time. Julia, Team Setmore
Fotógrafo Cubano
Comentarios: Problemas con el calendario.
Puntos a favor:
Puedo tener todo mi equipo junto, usar mi pagina de facebook directamente en la plataforma.
Contras:
más información en youtube. y en español
Buen producto
Puntos a favor:
Excelente asistencia, se pueden manejar varios calendarios
Contras:
El costo es elevado para mi en este momento
Alternativas consideradas:
Great one-stop shop for health practitioners
Comentarios: Setmore provides a combination of easy-to-use function sand features that make my job as a life coach simpler. Setmore is my single source of truth for the day to day running of my business. Appointment booking, calendar integration, client details, email and text appointment reminders, cash and card payments, web storefront, these are all features I'd expect to find in software targetted at my business, but the no-cost integration with Teleport for group and one-to-one video sessions is the cherry on the top. If you run a hair salon, a yoga or pilates studio, a coaching business, a massage practice or any session-based appointment-run business, then it is worth your time evaluating Setmore.
Puntos a favor:
Setmore is incredibly easy to use and set up. The feature set for anyone who lives by client appointments is perfect. Simple integrations with payment providers ensure you can charge for services. Best of all is the integration with Teleport.video for video conferencing. The dashboard gives you a high-level view of your business, and the reports and client database are simple but useful. If you need deeper analytics or CRM functionality Setmore also integrates with most of the market leaders. Finally, Setmore support is responsive, professional and helpful.
Contras:
As an Apple-based business, the support for Safari is not as complete as the support for Chrome. There is also no support for Windows Explorer - which can be an issue for video chats with some clients. However, as there are workarounds - use Chrome or Firefox - this isn't a deal-breaker. I would like a bit more customisation for the client-facing features. For instance, the online booking page isn't customisable for look-and-feel - e.g.brand colours. layout etc. However, those are advanced features which I suspect few customers would take advantage of, so again not a deal-breaker.
Alternativas consideradas:
Upset that I must cancel Setmore because my clients can't buy memberships/packages.
Comentarios: I am cancelling Setmore and am frustrated with myself for not seeing in advance that client online purchasing options are extremely limited and dysfunctional for the nature of my business. but overall I think many people who choose Setmore will be satisfied with the features and functions for the low price.
Puntos a favor:
Very easy to set up and use and I love that it integrates with Square and has a new downloadable app for customers -- customers can add your booking app to their home screen on their phone. All functions are pleasant to use.
Contras:
I still can't believe they market their service to fitness professionals yet you can't sell packages of sessions to your clients. I don't know any personal trainers who have clients that just buy one appointment at a time -- they save money by buying 10-packs or paying a monthly subscription. I also thought it was disappointing that you can "remove Setmore branding" on the premium subscription, except that you CAN'T remove all branding -- you can't have a custom domain so clients must go to a Setmore URL to view your booking page even on the premium plan. The customer service associate was pleasant in the chat but instead of just answering my question about if they offer memberships/packages they advised me not to worry about setting up my account and to instead book a demo with their team and allow them to help me set up my account. I had to make them look into my actual question and answer it. If I had a different type of business I would probably use Setmore as they have so much going for them.
Respuesta de Setmore
hace 2 años
Hi Mindy, Thank you for taking the time to review Setmore and providing us with feedback. We're sorry to hear that you're having to cancel Setmore due to not having appointment packages. I'm going to pass on your comments to the developers to highlight the need for this feature. We hope we will be able to welcome you back to Setmore in the future. Julia, Community Team
A good, easy to use program, well-priced, but with a lot of unusual glitches
Comentarios:
We love the features, we love the pricing...but we find that there are a lot of glitches going on that make our business look unprofessional. As a medical office, its important for us to appear professional...and Setmore has let us down on this front quite a few times.
Asking questions or lodging complaints with the company is tricky, as they're always dodging blame. Its always possible to 'chat' with a consultant, but I think English isn't always their first language, making some communication tricky.
That said, the main part of the program works well...but be prepared for some odd glitches occasionally - like clients sometimes being able to book outside of your booking hours (which they tell me isn't possible...yet its happening), or SMS reminders just not being sent (even if the system says they were). Another time, a client managed to log in as an administrator and somehow set herself up as another practitioner....that was odd too. But according to Setmore, we did that ourselves and she couldn't possibly have done it (they said as they deleted her practitioner profile).
Most of our clients find the Setmore online booking website easy to use, but don't bother trying to set up a lead time for appointments...I don't know why, but even when they changed it from 2 days to 24 hours, it still wouldn't allow clients to have the lead time we wanted (i.e. the amount of time required to book an appointment online so we didn't end up with any surprise appointments).
Also, be prepared to constantly sync your duplicate clients in your database...it is incredibly annoying and time-consuming.
In addition, the recurring appointment feature had to be disabled on our account, as if clients wanted to edit one appointment in a series, we would have to search back to find the original appointment in the recurring series, delete or change that one...and THEN edit every single appointment from then on (it sometimes was weeks or months of edits to be made for one appointment to be changed), so we no longer use that feature.
The widget to link through to our Wix website however is very handy, and they are trialing features such as 'classes' and Stripe payments. We cant comment on how the payments feature functions, as we don't use it.
Puntos a favor:
Ease of use. Even technologically-challenged clients do not find it daunting to book online. Configurations for appointment times, and setting individual practitioner shifts are really flexible. SMS reminders included in the price - fantastic. Customised SMS reminders are a wonderful bonus. Widget to link a booking page to our website is great.
Contras:
Glitchy. Communication...good but challenging. SMS reminders sometimes don't get sent. Recurring appointment feature does not work for our business. Duplicate customers are constantly being created, and syncing them takes time.
Even the free account works perfectly.
Comentarios: The system is very easy to use and customize. The help desk is always available to ask questions, and they give the right info very fast because they know the system and understand your needs very quickly. What can I ask more? Thank you!
Puntos a favor:
1. It is free! Heartfelt thanks from non-profit schools like us. 2. Customizing almost everything acc to our school's needs. Being able to add required fields while booking. Please keep all the existing functions other than the "cons" I'll mention below.
Contras:
1. We had two services with two different slot lengths: 15 min and 30 min. I couldn't open both from the same account. I had to open one more free account for the 30 min service. If I did not, students could make appointments every 15 minutes, which meant they could make double reservations. 2. When customizing the booking page, the character limit for the titles of the required fields is very low. I couldn't even write "purpose of study". Could you make at least one field where the character limit is much more? I needed students to summarize briefly what they needed to study. "Purpose of study" is not clear enough to convey my message. 3. If you cannot do the 2nd one, could you at least let the admin customize the "comments" box?
Alternativas consideradas:
Setmore is inexpensive and gives you all the features that you need
Comentarios: I would say very good, given the low price and availability of all features available with more expensive booking sites. I am very happy with Setmore.
Puntos a favor:
The price which $9 per month and gives me all the features to make my company look professional to prospective customers. Email reminders, text reminders, payment collection, ability to link it with my google and apple calendars, ability to link it with external applications like Zoom/PayPal/Square/Stripe etc.
Contras:
It is very hard to configure it to make the application to book on my website without the need to open an external booking link. I am not yet able to do it and when customers click the link on my website it opens a new tab and take it to Setmore website. If this could be improved or made easy to use I will be very impressed.
Respuesta de Setmore
hace 2 años
Hi Kunal, Thank you for taking the time to review Setmore! We're thrilled you think Setmore is inexpensive and it provides you with the features you need for your business. We appreciate all feedback as it helps us improve the experience we offer our customers. We've passed on your comments to our developers. In the meantime, do not hesitate to reach out to the team at help@setmore.com. Julia, Community Team
great for basic option
Comentarios: Actually, it's great as a basic option, but they need to develop it a bit more for me to be willing to pay for long-term use
Puntos a favor:
There are lots of free options that help me a lot. Their service is great and fast.
Contras:
There are some areas they need to improve to make their service better. I want to use only Venmo for my clients, but I can't display Venmo as the only payment option. I believe PayPal is part of Venmo, so I have to offer both PayPal and Venmo as payment options. Additionally, I requested the ability to apply discounts individually for my clients, like allowing them to use a coupon for discounts. Unfortunately, they don't offer this option, which is inconvenient for me.
Respuesta de Setmore
hace 2 meses
Hi Saemi, Thank you for taking the time to share your feedback about Setmore! Thrilled to hear that you think the service we offer is great and fast. It's great that you appreciate the free plan of Setmore. We appreciate the feedback regarding Venmo. I've passed this onto our payment team to consider. Thanks for sharing! Julia, Community Team
Best Program Ever!
Comentarios: It's been great! As mentioned in my Pros, it's just an overall amazing, inexpensive (if not free) way to help run my business better!
Puntos a favor:
After having my reminder to my clients removed from the program I was paying for on Wix, I needed something for my small business that wouldn't cost me $500 to renew on a higher level on the above mentioned site. I began Googling and Googling and Googling. After a few trials and errors with other programs, I found Setmore and it has been amazing! They offer so much for free that solo-business owners like myself who don't have employees, can integrate their booking system in my existing website without any hassle or fuss. It allows my clients very quick and easy booking without needing to talk to me. I allows me to create blocked time frames after each client to have time to prepare, easily allows me to book myself out during times I cannot work. Basically, there isn't much not to love about Setmore.
Contras:
The only downfall of Setmore is it can be a little glitchy. Sometimes, things won't organize properly when saved and updates won't update until hours later in a flash when you enter the program again. These little glitches in the system are the only real downfall of Setmore.
Respuesta de Setmore
hace 2 años
Hi LNai C, Thank you for taking the time to review Setmore! Thrilled to hear that after your search, you're happy with Setmore. It's great that it helps your clients get booked quickly and easily, you can manage your schedule to suit your needs, and you think it's cost-effective. We appreciate all feedback as it helps us improve the service we offer. We'll pass your comments onto the team. Julia, Community Team
Alternativas consideradas:
Do not overlook Setmore
Comentarios: It has been a huge blessings as I started my business with Setmore and it has allowed me to take bookings online. I have only used the free version and will be sad to leave them, but should they upgrade to the more modern style and more capability, I would love to hear about it as I know they will do it right.
Puntos a favor:
It is very easy to use and intuitive to set up. It has online booking capability that integrates with my Wordpress website. The online help is second to none and they are very quick to respond and super friendly. Their FREE version is amazing for up to five practitioners and integrates with numerous payment providers. It has a notes section and option to list classes. They are also constantly improving their system, striving for the best.
Contras:
It does not look that modern and although they do the basics very well, I need more than that now, which they cannot yet provide, such as concession cards, membership options, discounts, SOAP notes etc. It looks a little outdated and wanted to have a modern look with lots of clear images.
Respuesta de Setmore
hace 3 años
Hi Debby, Thanks for taking the time to write a review. Your feedback is extremely important to us as we are constantly striving to improve the product. Please continue to reach out to our support team or email help@setmore.com if you have any issues. Thanks, Julia, Community Team
Getting Started, needed help...Help answered quickly and solved my issue
Comentarios: I will say I just started and so far it has been great, no issues other than my question which was answered quickly and I was back setting up our account.
Puntos a favor:
Ease of use and setup. Ability to customize and use.
Contras:
Would like the ability to customize industry. Categories are great for general use but does not allow a more specific Industry to be selected or set.
Alternativas consideradas:
Massage therapist
Puntos a favor:
The user interface and the android app is the best on the market
Contras:
The features are lacking compared to other similar software
Alternativas consideradas:
The best customer service and affordable price in the market
Comentarios: Easy to use platform. Affordable price.
Puntos a favor:
Very easy to use, custome service are great, you can reach them anytime ( love it) I would recommend this app for everyone who need a basic scheduling app because it's very cheap and easy compared to many on the market. I have tried a lot of Software but Setmore is by far the best. Would be perfect if they offer marketing, intake form, client's file or SOAP which very important for many industries nowadays. I am not only like the app but I like its people too. Thanks guys for hard work.
Contras:
I know they are doing they best to improve their app everyday. Keep it up the good work. Cheers
Almost met all my needs
Comentarios: Overall, with as much as I like it, the inability to book multiple services with one buffer time is a deal breaker for me and I'm probably going to have to go with another software.
Puntos a favor:
I like that the software integrates Square for CC processing, which I have already been using for years. I like that it is easy to set up. I like that you can add a buffer to the services, that really helps with the new cleaning requirements due to Covid.
Contras:
I am disappointed that I am unable to book multiple services from my end of the software. This is huge for me as I rebook my clients at the end of every appointment. If I had to rely on my clients to rebook themselves in a timely manner they would forget and my schedule would be disrupted. Not being able to do this affects my business income, which is a huge problem. Other minor concerns are, 1) color coding of services, when a service is added to a category, it should automatically take on that categories color, not a random one. 2) it would be nice if there were a deposit option on booking instead of just full payment, it should have a percentage of service total option, 3) I can't see all schedules for the day side by side 4) I also wish there was an option to have memberships available
Alternativas consideradas:
Good Product, but Indians cannot take payments
Comentarios: It is great for scheduling.
Puntos a favor:
Very easy to use and lots of options to create workshops as well as appointments.
Contras:
The email sent to the customer can only be customised for ALL emails. So whether or not they sign up for a workshop or an individual session, they receive the same instructions, which makes this hard. Also if you want to recieve payments, you have to subscribe and that is super expensive, and also if you're an Indian, receiving payments from Indians is not an option unless they use credit cards only (since you can use stripe).
Alternativas consideradas:
Outstanding
Comentarios:
Amazing service and always feel looked after and supported.
I also like that it supports my card reader and MailChimp although haven't found a quick way of importing details.
Puntos a favor:
The support I have received from setmore has been outstanding. Always ready to answer questions and find the solutions. I highly recommend this service.
Contras:
I got caught out with BST and lost a couple of appointment slots. I now know to log out and log back in when the clocks change.
Highly recommend for Property Managers/Sales Appointments
Comentarios: Setmore solves our scheduling issue with clients - we don't need to email them open timeslots and then have it change by the time they reply - now we just sent them a link to see the 'live calendar' and they can choose current openings. It also allows us to schedule group classes, and have multiple people meet us at once. We can easily ask the clients a few preliminary questions that they must fill out before their appointment, such as their budget and move-in date, so we know what products to show them at their appointment. It saves us phoning them ahead of time to discuss options and make sure we have products available for them.
Puntos a favor:
I've used this software daily at my past and current company for 2+ years, it's very easy to set up and start using and the Pro version was a 'must have' when I changed companies. The ability to remove Setmore branding and integrate it into our business helps us look professional and consistent in our branding for our clients. We use it to schedule private appointments with clients, book group appointments, and reserve elevators for people moving in/out. It's easy to update hours/availability, add staff or services, and add clients. Very user friendly for our clients, we never need to help them with online bookings. The value for money is excellent, especially considering the amount of time it saves us trying to book appointments with clients (often 40+ appointments per week at our peak).
Contras:
We had requested and then tested a new chat feature that would allow us to text message users from the software, but wished that it could show our work cell as the 'reply' number. It's not that important to us, so this was a non-issue. I wish we could set up reoccurring group classes (ie every Friday at 5pm, we offer ABC class, but people register for individual sessions) but it's not yet a feature so we manually add the group classes.
Day Spa Booking software
Comentarios: Good, but could be better.
Puntos a favor:
Setting up services is smooth and allows for the order to be determined by client and not A-Z. Most booking software do not allow for this. Thus you can not put your top selling services at the top of the booking page for ease of clients that book online. Sends confirmation emails and reminder text. The reminder text greatly reduces no-showes. Easy ability to download booking information into spread sheet that can be uploaded into email markeing programs. Keeps an ongoing data base of all clients year to year. So you data base just gets larger. Not difficult for staff to learn to use for booking appointments.
Contras:
Does not have a staff only interphase that can be at the front desk. To allow staff to have all functions they must use admin page. That allows for booking software surfing by staff and the deletions of settings and services by mistake. Does not allow for Room booking. Only does staff booking. So if a services requires more then one staff member can result in over booking and angry clients. Needs the ability to be able to book rooms or service areas, then when assigned to staff, then staff can receive emails on service times. Currently does only books staff. So my staff never receives booking notifications. I have each set to areas or rooms in the spa. Does not allow payment processing threw local banks or other merchants that have lower interest rates compared to Strip and Square.
Alternativas consideradas:
LOVE Setmore..but
Comentarios: I have tried other's and have come back to Ashmore!!
Puntos a favor:
The ease. Not too many p ages to flip through. We sto p ped using setmore and paid for more expensive ones... only because doesnt quite cover our needs. But i came back to setmore when weighing up pro & cons
Contras:
I ideally need more photo space. And to be able to view photo bigger. I would also like better reporting. We have now got square so I'll see i f that makes reporting better. Also staff get to access client info, it would be good if they just saw their schedule ,& not able to change it and not see $ .
Amazingly full-featured free app that schedules like a dream!
Comentarios: We live in a condominium community with shared amenities. When COVID-19 forced the closure of our fitness facility, we all understood and tried to make do without it. However, once our state started reopening again, we struggled with a way to reopen our gym -- especially since we had limited resources and ability to monitor and clean as frequently as was being dictated by the governor. Since "personal fitness sessions" were allowed, we devised a way that our residents would be able to "book the gym" - one at a time - to allow them to use it at their own risk (no special cleaning between uses) and be responsible for cleaning only the equipment they use. It worked marvelously!! And our residents are THRILLED to be able to go back into the gym to work out again, one at at time, without fearing that there will be other folks there huffing and puffing next to them on the treadmill. This powerful and intuitive little app completeley solved our problem and removed the hurdles of reopening the gym safely. 10-stars, Setmore!!
Puntos a favor:
The ease with which we were able to set it up to suit our needs AND the amazing amount of control of the booking features that were available in even the free version. I'm dazzled by the functionality and accuracy with which this powerful little app keeps track of our users and their appointments. The user interface is very intuitive as well.
Contras:
Nothing - I Googled "appointment booking app free" and Setmore came back as very highly-rated... I took a peek and had it set up for our needs within 15 minutes. From there, it was just a matter of tweaking the settings and booking policies to suit our needs. The only thing that was a TINY bit frustrating was an accidental "swipe" I made while editing a long paragraph of booking policies in the "Services" section on my mobile device that took me right back to the main screen and all my typing was lost! I gasped in horror, knowing it was my fault, but an autosave would've been awesome right then. I had to recreate the text (as I was composing it on the fly), and all was not lost - just my time.
Great Online Appointment Scheduler
Comentarios: Ease of organizing and reminding customers of appointment. Also loved the mobile app as well!
Puntos a favor:
I love having a online appointment schedule that I can embed not only on my website but also on our companies Facebook page; allowing customers to book straight from there instead of having to go to our website first. I also love the use of the mobile app. It notifies me of any new appointments or changes and allows me to access customer details and notes on the go. It also sent appointment reminder to my customers which stopped a lot of "no-shows" Great design, both friendly for us to setup and for our customers to use.
Contras:
It's a great app for someone with a hair salon or nail salon. We were trying to use it for a landscape installation service and each appointment has different time lengths versus a set time limit so we could only allot for one appointment a day online. If we could've been able to reserve dedicated days versus a customer reserving an 8am slot just to reserve a day then it would've been able to work more efficiently for us. Unfortunately a lot of our customers wouldn't read the details ordering where we told them they were only reserving days and we contact them with a time of appointment. Instead the expected their appointments at 8 am.
Effective Scheduling With Setmore
Puntos a favor:
With Setmore, appointment scheduling is easy I like that it is effortless to book online and that the calendar sync ensures no double or over booking
Contras:
Well, this product really never fails and no hates.
Respuesta de Setmore
hace 11 meses
Hi Faith, Thank you for taking the time to review Setmore! Thrilled to hear that you can effortlessly get booked online and that you appreciate the ability to sync your other calendars. We appreciate your support! If you require any assistance, please do not hesitate to reach out to help@setmore.com. Julia, Community Team
Alternativas consideradas:
Great company
Puntos a favor:
Easy to use and easy for my clients to use cost is unbelievably Affordable
Contras:
I don’t have any bad things to say but I can’t continue to say good things about this company