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Opiniones de Verizon Connect

Sobre Verizon Connect

El software de gestión de flotas de Verizon Connect es adecuado para pequeñas y medianas empresas con flotas de 5 o más vehículos.

Descubre más sobre Verizon Connect

Puntos a favor:

The equipment is bulky anyone looking to steal your equipment can easily see it’s there and can easily take it off.

Contras:

Constant connection issues, difficult for drivers to use, customer service sometimes would have you holf for up to an hour before answering your call.

Valoraciones de Verizon Connect

Evaluación media

Facilidad de uso
3.4
Atención al cliente
2.7
Funcionalidades
3.2
Relación calidad-precio
2.8

Probabilidad de recomendación

4.8/10

Verizon Connect tiene una valoración global de 3.2 estrellas sobre 5 según las 872 opiniones de usuarios de Capterra.

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Ernestina
Director general en México
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Pesima atención al cliente

4.0 hace 2 semanas Nuevo

Comentarios: Tengo contrato el servicio desde hace cuatro años y en una camioneta no funciono el localizador y se sigue pagando en la factura que llega mensual, se solicito la cancelación de otros localizadores y se han tardado en dar respuesta y hacer devolucón de lo que se ha pagado

Puntos a favor:

Que puedo ver donde estan mis vechiculos

Contras:

No dan respuesta rapida en lo que se solicita

Keislym
manager en EE. UU.
Educación superior, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Es una app genial. Diseñada para ofrecerte un control y una visibilidad total de tus operaciones

5.0 hace 9 meses

Comentarios: Verizon Connect es nuestra escogida en muchos ámbitos tanto profesional como personal. La recomiendo ampliamente!

Puntos a favor:

Me encanta porque es fácil de utilizar, es moderno, en comparación al precio de otra app es muy accesible

Contras:

Que a veces necesito opciones más avanzadas

Katherine
Gerente en Ecuador
Seguridad e investigaciones, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Calidad del software

4.0 hace 12 meses

Comentarios: Muy encantada con todos los servicios y productos que ofrece

Puntos a favor:

La velocidad en la tecnología con los gps es lo que más me ha impresionado

Contras:

Los precios pueden salirse del presupuesto

Christian
Vendedor en Perú
Usuario de Linkedin verificado
Servicios para el consumidor, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Celular

4.0 hace 6 meses

Comentarios: Es facil de trabajar tus datos estan siempre protegidos

Puntos a favor:

Su versatilidad su desempeño y su capacidad de que esten bien tus datos protegidos

Contras:

Sus planes son caros le falta expandirse mas no esta tan difundido como otros operadores como claro o movistar

Cindy
Cindy
Closeout Specialist & HR Administrator en EE. UU.
Usuario de Linkedin verificado
Telecomunicaciones, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

It's one of the best purchases our company ever made.

5.0 hace 6 años

Comentarios: We love this software, and we have cut down on employees unapproved use of company vehicles and improved employee driving safety by using it.

Puntos a favor:

We've been using Fleetmatics, now Verizon Reveal, for years. We initially signed up with them because we wanted to keep track of what employees were doing in our company vehicles, but this software is capable of so much more. From tracking our oil changes to sending us alerts when employees are speeding, we use this every day. The customer service is amazing also, and there's a pretty nice referral program.

Contras:

It recently went through a revamp, and we did a training for the new system about a year before it was actually released. It was a little bit of a messy transition, but once we downloaded the new apps to our phones and got over the hump of getting everyone back on the same page, it's been amazing. The upgraded graphical user interface and new features are great.

William
Logistics and Safety Manager en EE. UU.
Logística y cadena de suministro, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Fleetmatics Review

4.0 hace 5 años

Comentarios: I hope we are putting safe drivers on the road as we now get speeding alerts.

Puntos a favor:

It's compliant for the FMCSA ELD rule...

Contras:

I have no issues with the software, it's pretty easy to use.

Nathalie
Fleet Manager en EE. UU.
Transporte/transporte en camión/ferrocarril, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Can't go a day without Verizon Connect

5.0 la semana pasada Nuevo

Comentarios: I absolutely love Verizon Connect. It is very sophisticated and every fleet department should have it.

Puntos a favor:

I love the security of knowing where my drivers are, how long they've been driving, and knowing that our vehicles are secure as well.

Contras:

Nothing. I couldn't imagine managing my fleet without it.

Nick
CFO en EE. UU.
Construcción, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

Swindled and Hood Winked

1.0 hace 4 semanas Nuevo

Comentarios: In a word: miserable. I feel lied to, cheated, hoodwinked, etc. Verizon Connect seems like it has half the capability of competitors and twice the problems. I cannot stress enough the cheap factor, and overall lack of confidence I have in this system. On top of that, they operate with 100% foreign customer service agents who often have strong accents that make communication difficult. Their customer service system is byzantine, I currently have half a dozen "issues," open with little or no resolve. I often get 2-3 different agents calling in a 24 hour period about the same issue, and none has a firm grip on the situation. Nightmarish is not too strong a word to describe the Verizon experience. Avoid it all costs!

Puntos a favor:

Very little. I feel the agent that sold us our system outright lied about the features. The GPS/Vehicle tracking seems to work fine most of the time, but you must have the vehicle on and running, it relies on an SD card mounted in the camera. Translation: if the camera gets stolen, there goes your data and video. Verizon seems decidedly low tech and low feature when compared against competitors.

Contras:

Where do I start? First, they made a mess of the initial shipping and order. I'm fighting a frustrating battle to even complete my system, and they tell me they're on back order for all units. Second, it lacks real-time communication with the drivers. I cannot even look at the driver camera in real-time, I must request a clip, which takes some time to download/deliver. Third, I cannot access video unless the truck remains on and running due to the SD card and camera needing power to operate. Fourth, the devices seem to cause electronic malfunctions in all of our vehicles, including battery drain.

Glenford
Glenford
Pres/CEO en EE. UU.
Usuario de Linkedin verificado
Propiedad inmobiliaria, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: GetApp

Alternativas consideradas:

Terrible On boarding experience

4.0 hace 3 años

Comentarios: 2 days, hours on the phone, multiple emails, and they have no idea where my equipment is. They did send me a warning that I would be charged $100 per vehicle if I missed my install appointment, but can't tell me how much they will reimbursement for the cost of my staff sitting round waiting.

Puntos a favor:

Hard to say, I can't get the install done.

Contras:

Customer service is terrible, no follow up, hard to get anyone that will be accountable. Be prepared for long hold times if you have issues.

Matt
Matt
Vice President en EE. UU.
Usuario de Linkedin verificado
Productos químicos, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

DO NOT BUY VERIZON CONNECT

1.0 hace 4 semanas Nuevo

Comentarios: Do not buy Verizon Connect. Stay away from this at all costs. We made the change to Verizon Connect due to the customer service and reliability of the service that was sold to us. Unfortunately, it was a complete lie in what they offer and you will be stuck in a contract no matter what service you have. From the start, we did not have all devices working properly or set up in the system. It took hours on the phone and over a couple months to finally get all the devices working properly. If you request to have them email you to respond to a support case, they will not. They will consistently call you and leave you messages throughout the day at random, even if you request them to schedule a call. They would even call us and leave messages about issues that were not what we had. After 6 months, we still have not been able to set up users on the account. We attempted to end the contract due to these issues and they said it would cost us $4000 to get out of it because they had resolved all the concerns. Yet after 6 months of a request, I still do not have a user set up and have received no response to that request. They do not know what is going on in their customer service because I would receive multiple messages from different people that did not all have the same information. Overall, I would stay clear of Verizon for any business if possible. They have never shown they can offer quality customer service and they will charge you for every month regardless if the service you are getting is what is in the contract. I will be leaving this contact once it is complete. I would recommend “Track your Truck” if you want another possible option for your fleet gps needs.

Puntos a favor:

Nothing. Do not waste your time on buying this service.

Contras:

It is a horrible service and company to work with. See further details in the next question.

Becky
CEO en EE. UU.
Transporte/transporte en camión/ferrocarril, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

verizon is too big to care

3.0 hace 5 años

Comentarios: Terrible. Verizon is about verizon customers are the dirt under their feet. They made so many mistakes that they could not and would not correct but then still charge as if they had done their job. This is by far my least favorite company. I look forward to the day a disruptor comes into their space and changes the way they must go to market to stay alive.

Puntos a favor:

the ease of use, app was good.................

Contras:

the errors it had, it could never be corrected, the customer service was non existent, the software is good but the company sucks so bad I cancelled.

Todd
Product Manager en EE. UU.
Telecomunicaciones, 1,001-5,000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Too focused on the direct customer and not the MSP customer

4.0 hace 9 meses

Puntos a favor:

The portal looks good and gives the exec's the warm and fuzzies

Contras:

The day to day tasks and the bulk tasks need an upgrade. Things that other platforms do VZW needs to do.

Beau
Owner en EE. UU.
Servicios para instalaciones, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Decent Product - TERRIBLE CUSTOMER SERVICE

1.0 hace 2 meses

Comentarios: The website interface is good, but the sales and customer service is so terrible we couldn't even BUY new devices when we added new trucks. I literally had to cancel our service because we couldn't even spend more money with them,

Puntos a favor:

The app and website is user friendly. Initially when we signed on with them it was owned by Fleetmatics USA. That team was great. Verizon bought it and destroyed it.

Contras:

Customer service made it virtually IMPOSSIBLE to buy new devices, and continue using the product. 100% of customer service is outsourced, WHICH IS FINE IF THEY DID THEIR JOB. Verizon connect failed to honor the terms of the contract and forced us to pay an early termination fee even though the defaulted on their contract. DO NOT SIGN WITH VERIZON CONNECT!!!!!! FIND SOMEONE ELSE!

Joseph
Parts Dept Manager en EE. UU.
Transporte/transporte en camión/ferrocarril, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Great Product

4.0 hace 2 semanas Nuevo

Puntos a favor:

Ease of set up and use. We have a small fleet that Verizon helps us track

Contras:

Cost of initial set up was high. We had to wait to get an installer to our location

Doury
Manager en EE. UU.
Comercio mayorista, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña
Fuente: SoftwareAdvice

Get away from verizon connect

1.0 hace 11 meses

Comentarios: Terrible

Puntos a favor:

Price was competitive initially, but even a penny is too high for non functional products

Contras:

Everything, including product installation, product quality, customer service and technical support

Jordan
Fleet Compliance en EE. UU.
Comercio mayorista, 501-1,000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Disappointing...Plain and Simple

2.0 hace 5 años

Comentarios: Our overall experience has been extremely disappointing. For the Verizon brand to put their name on a product and then leave their customers out in the cold as they have with this product is very disheartening. They have not only dropped the ball with customer support, they regularly inform customers of firmware or software upgrades that only get half done (If you are lucky) that cause reporting issues and result in FMCSA/DOT violations for running an incomplete ELD system. We frequently have to deal with mileage discrepancies (of 50-10,000 miles per month) between the vehicle odometer and the reports generated by the Verizon system. We were told this was due to tire ware of our vehicles. We have trucks that will show mileage in Ohio, Indiana and Florida, no other states and no explanation of how, just that the truck must have "moved" to a state and region of the country that we do not ever service. We have trucks that daily "teleport" across states. Trucks will start driving at one point in a state and 3 minutes later will appear on the other side of the state or in the next state over, with no record of what route they drove, what speed they traveled at or anything. In summary, this was a decision that in hindsight should have been researched better. We are currently locked into a 36 month contract with 18 months left, and we are counting down each and every single day waiting for it to be over because that day will not come soon enough.

Puntos a favor:

Originally, we believed that the Verizon name taking over Fleetmatics would be fantastic for this product, however we were greatly disappointed and I struggle to find a "Pro" to highlight. The best thing I can come up with is our account rep. We had to weather quite a storm to get to him, he is our 6th P.O.C. representative in the 18 months we have been under contract but now that we have been paired with him it is nice to have someone who at least listens and attempts to help our fleet of 350 trucks and 450 drivers.

Contras:

Well I will apologize from the start regarding the length of my statement, however, there are quite a few MAJOR issues that all perspective buyers should be aware of with this system. Accuracy of reporting - We use this system to submit IFTA mileage to the government, however there is no dedicated IFTA reporting (as we were promised in the trial process) and the reports they do offer often resemble being blindfolded and tossing some thumb tacks at a map. We regularly show one truck with miles traveled in Ohio, Indiana and Florida...no other states, so I have clue how Verizon claims this truck (that runs a route to a from Ohio and Indiana daily with no other activity) makes it from Ohio and Indiana all the way to Florida, without registering travel mileage in any other state?! We also run into reports of trucks speeding on roads that show speed limits of 33mph, 37mph, 42 mph and 67mph. While I have not been able to travel to all 50 states in the US, I have yet to be able to find one of these speed limit signs posted, even with the help of all drivers in our company. Firmware/Software/Mobile App - There is a new update to the trucks or the mobile app every other day, and some of the worst customer support to administer these updates, often doing only half the job hanging you out to dry and to defend yourself against the FMCSA/DOT violations you receive for running an incomplete ELD. BUYER BEWARE! There is SO MUCH MORE to explain but I am running out of characte

Jamie
Owner en Canadá
Construcción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Avoid this company at all cost

1.0 hace 4 años

Comentarios: Horrendous. From the first day to today.

Puntos a favor:

Very little good about this product when compared to the alternative products we use which are significantly cheaper and more robust

Contras:

Lengthy list. In the past 6 months the following has happened. 1) tracker failed and it took them over 8 weeks to send us a replacement. When they tried to book the installation it took even longer. Comment from the rep was that they can’t get anyone to install their products for them. When they finally did have someone come out his comment was that we were lucky the vehicle ran at all considering the job the original installer from Verizon did. 2 our service representative sent out a mass email and “forgot” to blind copy everyone. I have since seen a significant increase in mail from people that shouldn’t have my email address. What do you expect when you share 685 peoples emails with random strangers. 3 I have asked several times to speak with a supervisor to address some of the concerns. That was a month ago. Still have yet to hear from them. 4 their new processing system has issues applying Payments. So when you do pay, they still dump you into their collections process with numerous threatening calls which are automated and require you to call them back. 5 When you do call them back, you will be on hold a minimum of 40 minutes and when they state they see the issue and how to resolve it, they still don’t resolve it resulting in continued calls 6 be very very careful of the cancellation terms. Even when you do follow it to the letter they may not process the cancellation. Best recommendation is to use absolutely anyone else. Anyone else.

Ashley
Executive Assistant en EE. UU.
Comercio mayorista, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Incompetent Customer Service

3.0 hace 5 años

Comentarios: If you can find another company that has good coverage, choose them. I never had these kinds of issues before Verizon took over.

Puntos a favor:

The software is user friendly and once you have the hang of it, it's easy to navigate the site as well as manage different locations and their vehicles as well. The reporting comes in handy as well.

Contras:

The customer service is terrible. Ever since Verizon Connect took over Fleetmatics, it's all gone down hill drastically. While everyone I have talked with is very polite, they never seem to be able to discern between two different cases, can never send out the necessary parts as requested, even after they have said it will all be taken care of and they will ship out in no time. Just today, I called about a specific case number and wanted to make sure the parts needed for an install had shipped and would make it for our appointment on Monday, as we had not received them. The woman I spoke with could not find anything regarding the parts having shipped or not. She then said she found where they had arrived but that was for an entirely different case number. This was a situation where I already had to reschedule the install due to not having parts shipped as they said they would. So here we are, third time around and hopefully third times the charm. Unfortunately, this is the same story on each separate occasion when we need installs completed. I fully intend on trying to reach someone at a higher level to find out the reason behind this level of incompetency.

John
Owner en España
Transporte/transporte en camión/ferrocarril, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

Zero corporate ethics. READ THE SMALL PRINT.

1.0 hace 4 años

Comentarios: In my opinion Verizon is an unethical.
Example in case, today December 19 they demand 14 months cancellation notice to end a contract in January 2021.
You could call it extortion through surreptitious means. Another 14 months money demanded after nearly 4 years of a contract. Demanding payment for a service for a service which will not be used through 2020 into 2021.
On the 6th of December 2019 I opened the tracking software to double check see which of our fleet was fitted with the Verizon tracker. Today the 11th of December 19, an email from (Sensitive Content Hidden). "oh I see you used the system" so you are tied with us to January 2021.
Really, I don't think so [SENSITIVE CONTENT HIDDEN].

Puntos a favor:

At the time in 2016 Fleetmatics which is now called Verizon the company appeared to be one of the best options available.

Contras:

We found alternative options that in our opinion were superior Verizon, that was in 2017. We paid for the alternative software and proceeded to compare the pros and cons of the two systems. Now TWO YEARS later we are still trying to cancel the contract with Verizon. Fill out this and that form, 60 days notice of cancellation, rolling contracts that tie to in for another year. Absolutely ridiculous practice, its might be considered theft by deceit. TODAY 11TH OF DECEMBER 2019, email just from [SENSITIVE CONTENT HIDDEN] at Verizon informing me that they wont cancel the contract until January 2021. This I have repeatedly informed them that don't want or use their software. We have not used the Fleetmatics - Verizon system in over a year and a half. Only half our fleet is tracked, its a redundant system to our company. I have tried both on the phone and by email to cancel the contract. The mistake I made is that I did not follow through at the time. You forget and only follow up a few months later when you see the debit charges still taken from the bank account. Buyer beware, read the small print.

Michael
Owner en EE. UU.
Muebles, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Better options

2.0 hace 5 años

Comentarios: Disappointment

Puntos a favor:

When I ordered this product for my fleet I was excited to be able to track my trucks. It was a very big help in order to plan and effectively run my truck route efficiently. Products work exactly fine until they don’t which is a bummer, considering the time and cost.

Contras:

Customer service is probably the worst I have ever had. Some of the issues I have had were very small and easily fixed until trying to get help with it from customer service. For a couple months last year when I was having major issues with a couple of the buzzers not turning off after using the driver key fob, the customer service was non existent for a month. It literally took a month after 15 emails and daily calls to get someone on there side to “click a button on there software side to stop the mind bending noise. The noise was so bad that I had to actually park one of my trucks for the entire month as non of my drivers would could tolerate the noise. Oh but apparently it’s ok cause Verizon was going through some sort of business change while all of this was happening. I understand that. I understand that so many things can go wrong in a business and that’s just how it goes, but the amount of effort I had to put in just to get a representative to give me a call or to receive a generic email to say that “you are important to us and we will get back to you as soon as we can”. Even after all of the problems from their side I just wanted out of my contract to go find a better product. Verizon would not let me out unless I paid the remaining months left on the contract. Over all very disappointed in the customer service. So disappointed that I have stopped using the Verizon Connect Reveal and went with a much more customer service company and am very happy with them

Gabe
Owner en EE. UU.
Construcción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

Be Careful

3.0 hace 2 años

Comentarios: When it works, finding out where machines and trucks are is a nice feeling not having to worry where everything is.

Puntos a favor:

Being able to track where trucks and equipment is has been helpful.

Contras:

Customer Service is a big disappointment, when you go to get something fixed, you have to jump through all these hoops, which eventually gets you nowhere. I have tried to reach out and express my frustrations with this company with little to no feedback.

Respuesta de Verizon

hace 2 años

Thank you for taking the time to post this review. While we are pleased to know you are receiving value using Reveal, we are very disappointed to hear about your experience with customer service. We apologize for the frustration. We'd like to offer some assistance offline if you still need it. Please email us at: CustomerAdvocacy@VerizonConnect.com

Sandy
CFO en EE. UU.
Comercio mayorista, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Tacking vehicles

3.0 hace 5 años

Comentarios: We bought it for e-logs, and tracking vehicles. Difficult for users to easily use.

Puntos a favor:

I can fined all my vehicles when I need to.

Contras:

Integration with other software isn't very easy. Also, administration is not as intuitive as it should be. Difficult to find what I am looking for, and can't always save something if I don't have complete info.

Denni
Administrator en Canadá
Transporte/transporte en camión/ferrocarril, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Verizon Connect Reveal (Fleetatics) is garbage

1.0 hace 5 años

Comentarios: This platform should not be sold to anyone else until they have worked out all of their kinks. It is NOT worth its cost, not even close.

Puntos a favor:

Parts of it are user friendly when they are working.

Contras:

This system is extremely unreliable. We have had a ton of problems with our trucks reporting on the GPS in locations where they are not, sometimes for days at a time. Also showing the incorrect driver on some reports vs others. Drivers on trucks changing mid day on the reports when they didnt actually. Stops at Geo fences not being recorded, Geofences being suggested in places we already had Geofences and the data only showing on their SUGGESTED Geofence but not on our already existing one. We bring concerns to their attention and either don’t hear back or they tell us its resolved, only to have it happen again. There’s also been problems with Customer Support communicating with each other and to us to arrange for new GPS units to be installed which therefore took over 2 months to receive instead of 2 weeks. The GPS is based on Google Maps which is 5 years old in our area and therefore inaccurate with speed limits in a number of area’s, growth of businesses and homes in the area are not shown, etc. Lastly, when they sold us the product we were told that they would have the Electronic Log Book available soon. Once we signed on they informed us that because we're located in Canada, it wouldn't be available to us for another 3 - 4 years!! "oops, sorry about that misinformation". Ridiculous.

Mike
Operations Manager en EE. UU.
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

The technology and product work reasonably well. The information is an asset to managing the fleet

3.0 hace 6 años

Puntos a favor:

The software is relatively intuitive....which is good because the customer support is the worst I have EVER experienced with any product! If you enjoy figuring things out on your own, you will really love this product. You can make it work for you with a little experimentation and some extra time invested.

Contras:

The customer support is non existent. They have a lot of nice people answering the phone that are very sorry for your troubles...."someone" will get back to you within 24 hours. Unfortunately when they get back to you they are unable to assist you so they will elevate your issue to the tier 2 rep. The tier 2 rep will then get back with you in 24 hours. The tier 2 rep will likely be unable to help you...but they are also very nice, courteous folks who are sincerely sorry for your issue. The tier 2 rep will elevate it to a high priority and you will be contacted within 24 hours. The high priority rep will email you and ask if you have completed the proper documentation and send the forms to you....these will be the same forms you received and completed prior to this whole cycle beginning. Save the original forms so you can just resend it. It will save you time. I am sure by now you get the point...I have waited well over 6 weeks to get a device installed in a vehicle for fleet expansion. This has happened on more than one occasion. At present I am looking for another vendor who has equivalent technology with a matching suite of genuine customer service. My advice would be that you continue to look elsewhere and see what you can find before you are trapped in a 24 hour service cycle!

alberto
CFO en EE. UU.
Transporte/transporte en camión/ferrocarril, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña
Fuente: SoftwareAdvice

This software is basically legalized theft

1.0 el año pasado

Comentarios: This has been by far the worst experience with a product ever. The customer support is non existent. You ask for support because of a faulty unit in a vehicle, they send someone to change it and take the faulty one back and they charge you for the BOTH faulty unit's monthly service AND unit charge. Once you bring this up to attention they ignore your emails or calls.i had 8 units at one point and someone they ended up adding 3 more and when this was brought to attention, all my emails were ignored and they kept charging me for those units. When i tried canceling the contract i was ignored. i tried canceling the contract for several months and i mean a good 5 to 7 months. My Rep [sensitive content hidden] ignored me and then proceeded to tell me she had no control over my account because there was a new Rep for my account. She gives me the new rep's email, i email the rep with my issues and concerns and he then proceeds NEVER reply to any emails. The whole team needs to be fired. There is nothing positive about the services or products. I tried canceling my service contract back around april 2020 and nobody helped me do so. To this day!! they are still trying to charge me for services, TWO YEARS LATER!!. best words to describe the entire team of customer support and sales team is MONEY HUNGRY, PREDATORY

Puntos a favor:

Nothing. absolutely nothing. the only thing that works is the geofencing. Everything else is complete trash.

Contras:

There is no real time tracking. The GPS is so inaccurate is simply beyond me why Verizon Connect is allowed to sell such an unsuccessful product. The GPS tracking is broken.