Opiniones de Verizon Connect

Pesima atención al cliente

Comentarios: Tengo contrato el servicio desde hace cuatro años y en una camioneta no funciono el localizador y se sigue pagando en la factura que llega mensual, se solicito la cancelación de otros localizadores y se han tardado en dar respuesta y hacer devolucón de lo que se ha pagado

Puntos a favor:

Que puedo ver donde estan mis vechiculos

Contras:

No dan respuesta rapida en lo que se solicita

Celular

Comentarios: Es facil de trabajar tus datos estan siempre protegidos

Puntos a favor:

Su versatilidad su desempeño y su capacidad de que esten bien tus datos protegidos

Contras:

Sus planes son caros le falta expandirse mas no esta tan difundido como otros operadores como claro o movistar

Es una app genial. Diseñada para ofrecerte un control y una visibilidad total de tus operaciones

Comentarios: Verizon Connect es nuestra escogida en muchos ámbitos tanto profesional como personal. La recomiendo ampliamente!

Puntos a favor:

Me encanta porque es fácil de utilizar, es moderno, en comparación al precio de otra app es muy accesible

Contras:

Que a veces necesito opciones más avanzadas

Calidad del software

Comentarios: Muy encantada con todos los servicios y productos que ofrece

Puntos a favor:

La velocidad en la tecnología con los gps es lo que más me ha impresionado

Contras:

Los precios pueden salirse del presupuesto

Good tool for scheduling and prospecting

Comentarios: Overall I’m happy with what I’m getting just wish it were cheaper but they do have good customer support

Puntos a favor:

The prospecting is unlike any I’ve seen out there

Contras:

It is very spendy relative to the features and tools I use

Verizon Connect - Worth It!

Comentarios: Verizon Connect is great because it really offers sensible solutions as well as ones that matter most such as real time tracking and safety enhancements.

Puntos a favor:

The fleet monitoring was excellent and combined with its other features such as environmental protocols, and asset tracking.

Contras:

I felt that the Workplan software had issues but they usually were resolved fairly quickly. It could be a hinderance for some.

Do Your Homework Before Signing

Comentarios: The product itself wasn't too bad, but dealing with the support team was a nightmare most times. Our "dedicated" account manager, wasn't so dedicated to our account. I had to go back and forth with issues with them over the course of 5 months.

Puntos a favor:

The layout of the Portal is the most user friendly portal I've ever used. Everything is so accessible and organized.

Contras:

Customer Service. When something goes wrong, they take an eternity to respond, and sometimes, they will close your trouble ticket before they remedy the situation.

Pro Verizon Connect

Comentarios: We use it to manage our fleets. It has helped us know where employees and equipment are and how long they spend at each job site.

Puntos a favor:

It has helped us manage our fleet locations as well as employee time tracking

Contras:

Nothing. It has been great and easy to work with

Life saver

Comentarios: Has been a great app to have on the phone to see what is happening

Puntos a favor:

Being able to see day to day operations with ease

Contras:

Some times it has a delay but could be from poor signal

Swindled and Hood Winked

Comentarios: In a word: miserable. I feel lied to, cheated, hoodwinked, etc. Verizon Connect seems like it has half the capability of competitors and twice the problems. I cannot stress enough the cheap factor, and overall lack of confidence I have in this system. On top of that, they operate with 100% foreign customer service agents who often have strong accents that make communication difficult. Their customer service system is byzantine, I currently have half a dozen "issues," open with little or no resolve. I often get 2-3 different agents calling in a 24 hour period about the same issue, and none has a firm grip on the situation. Nightmarish is not too strong a word to describe the Verizon experience. Avoid it all costs!

Puntos a favor:

Very little. I feel the agent that sold us our system outright lied about the features. The GPS/Vehicle tracking seems to work fine most of the time, but you must have the vehicle on and running, it relies on an SD card mounted in the camera. Translation: if the camera gets stolen, there goes your data and video. Verizon seems decidedly low tech and low feature when compared against competitors.

Contras:

Where do I start? First, they made a mess of the initial shipping and order. I'm fighting a frustrating battle to even complete my system, and they tell me they're on back order for all units. Second, it lacks real-time communication with the drivers. I cannot even look at the driver camera in real-time, I must request a clip, which takes some time to download/deliver. Third, I cannot access video unless the truck remains on and running due to the SD card and camera needing power to operate. Fourth, the devices seem to cause electronic malfunctions in all of our vehicles, including battery drain.

DO NOT BUY VERIZON CONNECT

Comentarios: Do not buy Verizon Connect. Stay away from this at all costs. We made the change to Verizon Connect due to the customer service and reliability of the service that was sold to us. Unfortunately, it was a complete lie in what they offer and you will be stuck in a contract no matter what service you have. From the start, we did not have all devices working properly or set up in the system. It took hours on the phone and over a couple months to finally get all the devices working properly. If you request to have them email you to respond to a support case, they will not. They will consistently call you and leave you messages throughout the day at random, even if you request them to schedule a call. They would even call us and leave messages about issues that were not what we had. After 6 months, we still have not been able to set up users on the account. We attempted to end the contract due to these issues and they said it would cost us $4000 to get out of it because they had resolved all the concerns. Yet after 6 months of a request, I still do not have a user set up and have received no response to that request. They do not know what is going on in their customer service because I would receive multiple messages from different people that did not all have the same information. Overall, I would stay clear of Verizon for any business if possible. They have never shown they can offer quality customer service and they will charge you for every month regardless if the service you are getting is what is in the contract. I will be leaving this contact once it is complete. I would recommend “Track your Truck” if you want another possible option for your fleet gps needs.

Puntos a favor:

Nothing. Do not waste your time on buying this service.

Contras:

It is a horrible service and company to work with. See further details in the next question.

20 year old technology with no option to cancel

Comentarios: Buyer beware! Don't buy unless you want to be locked into a contract with a product that will receive zero enhancements.

Puntos a favor:

There really isn't anything good about verizon connect / reveal.

Contras:

Terrible experience. You're locked into a 3 year agreement with no option for cancellation, other than buyout of the entire contract. The website for office login is horrendous and hasn't been updated since 2014. The mobile app is even worse.

Number One in the Business, Verizon Connect

Comentarios: Nothing but the best , I would recommend Verizon Connect to anyone running a business.

Puntos a favor:

The ability to track in real time my entire fleet including ETA's and required maintenance.

Contras:

Not using Verizon sooner, I waisted a lot of time and money trying to generate this information manually

Don’t do it

Comentarios: The main screen and dashboard are confusing. Finding hour readings takes way too many steps.

Puntos a favor:

Location Tracking and map view. Clean interface

Contras:

Readings are not accurate on equipment and maintenance schedules are hard to track.

Too focused on the direct customer and not the MSP customer

Puntos a favor:

The portal looks good and gives the exec's the warm and fuzzies

Contras:

The day to day tasks and the bulk tasks need an upgrade. Things that other platforms do VZW needs to do.

Can't go a day without Verizon Connect

Comentarios: I absolutely love Verizon Connect. It is very sophisticated and every fleet department should have it.

Puntos a favor:

I love the security of knowing where my drivers are, how long they've been driving, and knowing that our vehicles are secure as well.

Contras:

Nothing. I couldn't imagine managing my fleet without it.

Verizon Connect

Comentarios: Great experience with the service and it could be better with a price reduction.

Puntos a favor:

Great service for the last two years with no issues or complaints.

Contras:

The price could be a little cheaper and more friendlier for the consumer.

Optimis Corp Review

Comentarios: My overall experience has been great. The software is efficient when it comes to workforce management software programs.

Puntos a favor:

What I like most about Verizon Connect is how easy it is to manage all daily operations in my office.

Contras:

There is nothing I currently have found that I dislike about Verizon Connect.

Verizon Connect Report

Puntos a favor:

Nothing really it always lagged on info.

Contras:

Realtime information was never reliable.

Verizon lost in the Horizon

Comentarios: Not good. We have been having difficulty with two GPS trackers on equipment since day one. After four months Tier 2 Support Team informed us that we have the wrong type of GPS tracker for the type of equipment we are trying to track and that they would send out the correct equipment. Now after nine months the problem is still not resolved and we have received word that we will be charged an early termination fee for the two devices that were sent out that were not correct. All we did was make a trade not expecting any type of termination of service. Very frustrating trying to make any sense of this.

Puntos a favor:

Initial discussions seemed to indicate that this would be the tracking service we needed for our fleet of vehicles and equipment.

Contras:

Once you sign up and have the tracking devices installed Verizon Connect looses interest in your needs and requirements.

Reveal for Trucks, Equipment, and Assets - GPS is serviceable, HW is spotty, Customer Support is bad

Comentarios: Day-to-day functionality is mostly reliable and gives us what we need. However, when issues come up, there is the known quantity of headaches that come with addressing them.

Puntos a favor:

The UI is decent, and easy enough to use. There are reporting features that we'll likely not implement but are nice to know are available. There is an extensive library of info for troubleshooting & installation. Tier 2 techs are helpful, some product specialists are good as well. Vehicle trackers seem to work fine, low failure rate.

Contras:

By far it is customer service. Tier 1 techs are based overseas, and while there are some competent agents in the call center, most are not. Getting to Tier 2 techs as fast as possible is the only way to be efficient. We've had 3 "Customer Success Managers" in the last year and none have been easy to contact and seem highly overloaded with accounts. We also weren't billed for 9 months, and gave multiple reminders - then with only an automated payment warning email, were charged for all at once. The asset tracking hardware is also flaky, we've replaced numerous units that stop working.

All you need

Comentarios: My experience is great this helps so much works as intended

Puntos a favor:

App works great never have a problem with it

Contras:

I do not have any negative to say about it

Great Asset Tracking Tool

Puntos a favor:

Great asset tracking score for fleets of vehicles.

Contras:

There were some connectivity issues but that was probably more on the location of the asset.

VERYY DISSAPOINTED IN SALES

Comentarios: Very shocked by the neglective behaviour of sales peolpe and customer service when you ask for contracts and when you want to cancel.

Puntos a favor:

The product overal is good. The product usability is ok

Contras:

The product overal is good. But the sales department is very tricky. A renewal for a 12 month subscription is done by a 38 month renewal! Canceling renewals is almost impossible. The customer service and finance department say it will all be handled. But then the invoices keep coming in and even 1 year contracts are automatically renewed for years leaving you with 20K extra costs!!!

Pretty cool app

Puntos a favor:

I liked the ease of how I could track company vehicles

Contras:

I have never had any bad times with this app