--- description: ¿Qué es y para qué sirve osTicket? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es osTicket? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Sistema help desk](/directory/30008/help-desk/software) > [osTicket](/software/125118/osticket) # osTicket Canonical: https://www.capterra.mx/software/125118/osticket Página: 1 de 4\ Siguiente: [Página siguiente](https://www.capterra.mx/software/125118/osticket?page=2) > Un sistema de asistencia al cliente de código abierto que organiza, administra y archiva las solicitudes de soporte entrantes. > > Veredicto: 76 usuarios lo han valorado con **4.3/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa osTicket? osTicket es un sistema de tickets de asistencia de código abierto. Dirige las consultas creadas a través de correo electrónico, formularios web y llamadas telefónicas hacia una plataforma de asistencia al cliente sencilla, fácil de usar y multiusuario basada en la web. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.3/5** | 76 Opiniones | | Facilidad de uso | 4.3/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.1/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.7/5 | Basado en las opiniones generales | | Funciones | 4.3/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Enhancesoft ## Contexto comercial - **Precio inicial**: USD 12.00 - **Modelo de precios**: (versión gratuita disponible) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (desktop), Windows (local), Linux (local) - **Idiomas admitidos**: alemán, inglés - **Países disponibles**: Alemania, Canadá, Estados Unidos ## Funciones - Enrutamiento automatizado - Gestión de SLA (Service Level Agreement) - Gestión de la base de conocimiento - Gestión de tareas - Gestión de tickets de soporte - Gestión del conocimiento - Macros y modelos de respuestas - Panel de comunicaciones - Portal de autoservicio ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica ## Categoría - [Sistema help desk](https://www.capterra.mx/directory/30008/help-desk/software) ## Categorías relacionadas - [Sistema help desk](https://www.capterra.mx/directory/30008/help-desk/software) - [Software de base de conocimientos](https://www.capterra.mx/directory/32454/knowledge-base/software) - [Herramientas de seguimiento de problemas](https://www.capterra.mx/directory/30675/issue-tracking/software) - [Software de ITSM](https://www.capterra.mx/directory/30676/itsm/software) ## Alternativas 1. [LiveAgent](https://www.capterra.mx/software/102188/liveagent) — 4.7/5 (1785 reviews) 2. [Zoho Desk](https://www.capterra.mx/software/169505/zoho-desk) — 4.5/5 (2212 reviews) 3. [Zendesk Suite](https://www.capterra.mx/software/164283/zendesk) — 4.4/5 (4079 reviews) 4. [Freshdesk](https://www.capterra.mx/software/124981/freshdesk) — 4.5/5 (3438 reviews) 5. [Milvus](https://www.capterra.mx/software/202528/milvus) — 4.8/5 (298 reviews) ## Opiniones ### "Simple Organization and Execution Tool" — 5.0/5 > **Daniel** | *24 de febrero de 2025* | Administración educativa | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: I really like this ticket tool because it helped me keep the requirements in our company in order. Before I discovered this tool, everything was in disarray and it was very difficult to work, but thanks to OsTicket everything was much better. > > **Puntos en contra**: What I didn't like very much is that it is a complete tool and has many functions that at first it is difficult to understand what each function is for, but by watching tutorials and manuals I was able to understand the use of the tool much better. > > The OsTicket tool did not help much with the organization of tasks and requirements in the company where I work, because the area where I am is IT and this tool is essential to have a better management of the requirements that come out daily, that is why I recommend its use. ----- ### "Reliable and Cost-Effective Help Desk Solution for IT Support" — 5.0/5 > **Usuario verificado** | *20 de mayo de 2026* | Salud, bienestar y deporte | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: One thing I liked most about osTicket was how easy it was to set up and manage support requests in one centralized platform. The interface is straightforward, ticket organization is efficient, and the customization options made it simple to adapt the system to our workflow. It also provides solid automation and email integration features that helped improve response times and overall support efficiency. > > **Puntos en contra**: One downside of osTicket is that the user interface can feel somewhat outdated compared to newer help desk platforms. > > Overall, my experience with osTicket has been very positive. It provides a reliable and cost-effective ticketing solution that helps keep support requests organized and manageable. ----- ### "Pretty Decent, but..." — 3.0/5 > **Usuario anónimo** | *9 de junio de 2025* | Transporte/transporte en camión/ferrocarril | Valoración de la recomendación: 3.0/10 > > **Puntos a favor**: The ease of customization for creating various help topics, the ability to auto assign certain tickets to certain people, the ability to create customer organizations on the account. > > **Puntos en contra**: The experience of optimizing it is extremely painful. After about a month of trying to figure it out, I found that the wrong version of PHP was installed. This is not mentioned anywhere in the install docs. The UI is pretty old school and not visually appealing. > > The experience I had with osTicket as a company was extremely poor, they are arrogant, condescending and want to send invoices without doing a needs analysis. Their prices are way out of market (wanting more then Freshdesk which is a far more established ticket system). When you reach out for assistance on their Github, you are met with ridicule. Overall, if you self host it and have time to figure out nitty gritty issues, this is a good system. Had I been forced to engage with the people of osTicket, I would rather use alternate software. ----- ### "Reliable, Flexible, and Great Support" — 5.0/5 > **Misty** | *9 de abril de 2025* | Redes informáticas | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: What I really like about osTicket is that it starts out as a solid open-source option, and upgrading to the supported package was very reasonably priced. Their team went above and beyond when we needed help. The platform is super customizable and easy to use—both for the front-end users and on the technical side. It just works well. > > **Puntos en contra**: My only personal gripe is the graphical display—I’m just not a fan of how it looks. It’s nothing major, just a preference thing. > > Overall, my experience with osTicket has been really positive. I liked that it started as an open-source solution, which gave us a chance to test and customize before committing to the supported package—plus, the upgrade was affordable. The support team has been great, very responsive and willing to go the extra mile. It's easy for both users and techs to navigate, and the customization options are solid. ----- ### "OsTicket Support" — 5.0/5 > **Samuel** | *13 de junio de 2025* | Servicios jurídicos | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The software is easy to configure and customize completely. It allows for complete customization making it a perfect support option. > > **Puntos en contra**: OsTicket had some minor learning curves but overall having fully understood the software from the comprehensive instructions issues were easily resolved. > > A great addition to provide support to users whatever the project or task is. This software is a powerhouse delivering precise and autonomous support to clients and customers. ----- Página: 1 de 4\ Siguiente: [Página siguiente](https://www.capterra.mx/software/125118/osticket?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.mx/software/125118/osticket) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados