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Sobre TOPdesk

Software de gestión de servicios con panel de KPI y alineado con ITIL que ayuda a supervisar la carga de trabajo de cada empleado y asignar tareas de manera eficiente.

Descubre más sobre TOPdesk

Puntos a favor:

TopDesk is easy to use and easy to get other teams up and running using it. We also find it easy to admin.

Contras:

We have a useability issue with Firefox and the operator console where an "X" character is not recognized. This will be solved by an update, but in the meantime it is annoying.

Valoraciones de TOPdesk

Evaluación media

Facilidad de uso
4.3
Atención al cliente
4.6
Funcionalidades
4.3
Relación calidad-precio
4.3

Probabilidad de recomendación

8.6/10

TOPdesk tiene una valoración global de 4.4 estrellas sobre 5 según las 94 opiniones de usuarios de Capterra.

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Filtrar opiniones (94)

Mauricio
Programador en Colombia
Tecnología y servicios de la información, 10,000+ empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Perfecta herramienta para gestión de servicio

5.0 el año pasado

Puntos a favor:

Me permite gestionar incidentes, hacer seguimiento de los mismos,gestionar recursos IT, supervisó la red,puedo dejar al cliente en un portal de autoservicio, herramienta muy completa

Contras:

No me ha disgustado nada, como digo es muy complet

Respuesta de TOPdesk

el año pasado

Hello Mauricio, Thank you for your review! We really appreciate it and we're happy to hear that you find TOPdesk the perfect tool for service management. Your feedback matters! Kind regards, Team TOPdesk

Jon
Jon
Chief Information Officer en RU
Usuario de Linkedin verificado
Educación superior, 501-1,000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

From early engagement to beyond our successful full implementation, a thoroughly positive experience

5.0 hace 7 años

Comentarios: It has overall been a really exceptional and rewarding engagement of a software supplier and implementation of their tool.

Puntos a favor:

Easy to use UX, end-user focused and people-centric, fabulously engaging and innovative implementation consultants, modular building blocks, value for money offering, usable as a cross-organisation service desk, builds upon and improves existing rigour, attracts and converts even the digital wary, brilliant ongoing support and account management ... with us for the journey.

Contras:

Although TOPdesk already offers many APIs and integrations, there are some of our more obscure legacy software that required new integration developing, however this is not really truly a representation of TOPdesks very comprehensive offering

Respuesta de TOPdesk

hace 4 años

"It has overall been a really exceptional and rewarding engagement of a software supplier and implementation of their tool." Wow. That's what we strive for! Thank you Jon for your feedback and compliments.

Wijnand
Technical Consultant en Países Bajos
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

TOPdesk: An Extensive ITSM Tool

4.0 hace 11 meses

Puntos a favor:

Configurability Customizability Support of TOPdesk

Contras:

No option to give users/clients a way to create their own account to access the SSP

Respuesta de TOPdesk

hace 11 meses

Hey Wijnand, we appreciate your review! Good to hear you're enjoying TOPdesk's adaptability and our support. Your feedback about user/client account creation is noted. It's really helpful as we strive to improve. Best, Team TOPdesk.

Usuario verificado
Usuario de Linkedin verificado
Administración gubernamental, 1,001-5,000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña
Fuente: GetApp

Not so good experience with the product

2.0 el año pasado

Comentarios: Very bad experience from day one when it had to be integrated and subsequent bad experience with the support. Have given up contacting them.

Puntos a favor:

That we should not have a server standing with ourselves

Contras:

Don't feel there is any support whatsoever for the product. You have to constantly update your browser or close and open your browser as it times out all the time. It is difficult to set up the system the way you would like it to. Not easy to find your way around the system.

Respuesta de TOPdesk

el año pasado

Hello, Thank you for sharing your experience. We're truly saddened to hear about the difficulties you've encountered with our product. Your feedback is valuable, and we're working to improve support and system usability. We would like to get in contact to address your concerns and find a solution. Your input will help us enhance our services moving forward. Kind regards, Team TOPdesk

Dave
IT Director en RU
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Service Management built from the ground up requires a solid software base - This is it !

5.0 hace 7 años

Puntos a favor:

The software is easy to use and is modular, which means that you can build your Service Management processes, as and when you require them, especially when you are building new ways of working into your business. If you simply want Incident and Problem Management without Asset Management / Configuration Management / Change Management etc etc, then you can simply use and pay for what you need and then build your software solution, as your Service Management processes mature. The software also gives the user community the opportunity to log requests & incidents via a self service portal which is useful if you want to capture all requests without providing constant 24 hour support. There is also a Knowledge Base which can help the user community to self help on common issues / queries. The software has evolved from a business who live and breathe service and understand customer requirements. The software is supported by consultants who not only understand their own business but take a great deal of time to understand your business - to the point were they feel part of your business. New features are available in stand alone mode when they are being Beta tested (TOPdesk Labs ) before they are released to their customers - They do not simply merge new features into their mainstream products. TOPdesk is a quality solution, supported by quality people and at a very affordable price.

Contras:

There are no real negatives with regards to the software. Sometimes creating the reports can be confusing but help is always at hand and once you have written a couple of bespoke queries, it becomes very easy with raw data exports available to create your own charts and report packs.

Respuesta de TOPdesk

hace 4 años

Thanks Dave for sharing this elaborate review. We really appreciate it!

Rene
Service Manager en Países Bajos
Contabilidad, 1,001-5,000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Easy to manage

5.0 hace 11 meses

Comentarios: So easy to use and maintain. Also if you contact the TOPdesk service desk there is a very quick response.

Puntos a favor:

It is easy to make your own environement.

Contras:

Nothing really! We are very happy with the use of the modules we use.

Respuesta de TOPdesk

hace 11 meses

Hi Rene. It's great to hear you're so happy with TOPdesk. Thanks for sharing! Best, Team TOPdesk

Sandra
Application Manager en Países Bajos
Administración gubernamental, 1,001-5,000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Worth a try and certainly a look

5.0 hace 11 meses

Puntos a favor:

Easy to use and implement. Easy to get support

Contras:

At the moment I really could not say that

Respuesta de TOPdesk

hace 11 meses

Wow! Thank you for your compliment Sandra. We love it that you appreciate the easy use, implementation and our support. Reviews like yours are the cherry on the cake for us.

Randy
Werkplekbeheerder en Países Bajos
Tecnología y servicios de la información, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

My opinion about topdesk

4.0 hace 11 meses

Puntos a favor:

How fine and easy topdesk works IT related

Contras:

I don't know for now it works perfect for me

Respuesta de TOPdesk

hace 11 meses

Hey Randy, Thank you for the review! We're thrilled to hear that you're finding TOPdesk easy to use for your IT needs. It's music to our ears that it's working perfectly for you right now. We're here if you ever need any help. Best, Team TOPdesk.

Leroy
It projectmanager en Países Bajos
Administración gubernamental, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Good application

4.0 hace 11 meses

Puntos a favor:

The ssp is the perfect tool for the end user

Contras:

Dont have cons at this moment writing this review

Respuesta de TOPdesk

hace 11 meses

Thank you for sharing your review! Great to hear the SelfServicePortal is meeting your needs.

Bjorn
Applicatiebeheerder en Países Bajos
Comercio minorista, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Keep up the good work, and keep improving

5.0 hace 11 meses

Comentarios: Overall I have great experiences with Topdesk, like I said the software has a lot of possibilities and the people are kind and very helpfull.

Puntos a favor:

The allround possibilities than other ticketsystemproviders.

Contras:

Knowledgebase system is decent but can use a lot of improvements. For example paste images into a item.

Respuesta de TOPdesk

hace 11 meses

Hello Bjorn, thank your for your review! We're thrilled to hear about your positive experience with TOPdesk and our team. Your feedback is greatly appreciated, as we're always looking for ways to improve. We'll certainly take your suggestions into consideration for future updates. Keep enjoying TOPdesk, and thank you for your support! Best, Team TOPdesk

Usuario verificado
Usuario de Linkedin verificado
Alimentación y bebidas
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Having used many CAFM system's this is certainly the best software and comes with excellent support

5.0 hace 7 años

Comentarios: na

Puntos a favor:

Easy and intuitive to use, easy to model for your needs, with many modules available. Can be used across the business Function: IT, HR, Admin, Soft FM, Hard FM and with excellent asset management, room bookings and reception services. The Help Line staff go out of their way to support. Mobilisations or start up Help Desks are also supported with excellent consultants that lead a team through the setup up and training. The Workaid module allows two way communication directly with suppliers and sub contractors whether they have TopDesk or not. Regular seminars/conferences held to address innovation and to allow networking across different business sectors to allow best practice to promulgate.

Respuesta de TOPdesk

hace 4 años

Thank you! Great to read you experience the ESM value we can offer to various departments.

Rudy
Service Desk Team Leader en RU
Hardware informático, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

IT Services and Technical Support technician/Team leader

4.0 hace 6 años

Comentarios: Its great for logging incidents and requests. The Self service portal is easy to use for customers, and can be used in any organizational process.
We have been using this product since 2008 and it has improved with each version. We hope to eventually move to the SAAS version.
The New Asset Management module has been a great innovation and is very simple to set up and configure.
Overall this product is easy to use and will support all processes that an organization may use.
This product is constantly under development and it's great that they actively encourage their customers to help in its development.
Customer support is second to none, and they are always polite and professional.

Puntos a favor:

It's ease of use, not just for the customers, but for operators too. Its easy to customize for your organization. Constantly under development and they listen to the requests of their users. The New Asset Management Module is easy to use and customize. This has been a great innovation and development. Great customer support, which is really important.

Contras:

Its modular based and this can bump up the initial price if you require other modules. The Actions and Events module needs a steep learning curve to learn and use properly, and can at times be very frustrating when triggers don't work properly. The Forms module has been a great free addition, but it needs more work on to be fully functional, templates could have been provided. Change Management module can be very daunting to use.

Respuesta de TOPdesk

hace 4 años

Thank you for sharing this experience as a long time customer! We look forward to many more years to come Rudy.

Robert
Freelancer en Países Bajos
Software informático, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Review TOPdesk

5.0 hace 4 años

Comentarios: I have been using TOPdesk for almost 2 years now. TOPdesk is very easy to use and the functionalities speak for themselves. Creating a ticket in TOPdesk is easy. In addition, you can design TOPdesk entirely according to your own taste. Changes are therefore made in no time. You also have the option to generate reports. This is very easy to check and improve your own services. I enjoy working with TOPdesk with great pleasure and ease.

Puntos a favor:

TOPdesk is very easy to use. The software is full of useful functionalities. In addition, it is possible to retrieve the correct data from TOPdesk. Furthermore, the TOPdesk developers are continuously working on improving the product. This is very nice. TOPdesk is suitable for both large and small companies.

Contras:

After the last update, TOPdesk has some preformance problems. However, the developer is busy fixing this and they are well on their way.

Respuesta de TOPdesk

hace 3 años

Hello Robert, Thank you for taking the time to write this review. We really appreciate it. If you have any questions in the future feel free to contact us. We are always happy to help.

John
System Engineer en Bélgica
Construcción, 501-1,000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Basic work easy, reporting a little difficult

4.0 hace 2 años

Puntos a favor:

The creation of tickets and the overal feel of topdesk isn't too difficult. Also the automatic importing of mails is a nice feature

Contras:

reporting is a bit difficult at times and you don't always know what categories to include

Respuesta de TOPdesk

el año pasado

Hello John, We value your review! Glad you find ticketing easy. We're addressing reporting concerns to improve further. Your input matters! Kind regards, Team TOPdesk

Gareth
FP Centre Support and Product Compliance Engineer en RU
Ingeniería industrial o mecánica, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Training at Manchester office

4.0 hace 6 años

Comentarios: Great, all the staff at TOPdesk were helpful and keen to ensure we achieved our goals.

Puntos a favor:

Attended the Manchester office for training to improve our knowledge of the system. Will was an excellent tutor who explained the system in simple terms at an acceptable pace. The software is extensive and simple to navigate where we were able to find solution to all the tasks such as standard forms for easy entry of issues and requests along with the production of reports.

Contras:

Nothing that I can think of.............

Respuesta de TOPdesk

hace 4 años

Thank you for your review Gareth! I'll be sure to pass the compliment to Will.

Toos
IT Service Engeneer en Países Bajos
Servicios e instalaciones recreativas, 1,001-5,000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Perfect Solution for a Service Desk

5.0 hace 11 meses

Puntos a favor:

The simplicity of working with it and what you can with this. Easy in use.

Contras:

Working in background is not always easy.

Respuesta de TOPdesk

hace 11 meses

Hey Toos, we're so glad to hear that you find TOPdesk a perfect solution for a Service Desk! We've taken note of your feedback and we always appreciate hearing how we can improve. Best, Team TOPdesk.

Stella
Stella
Chief Of Operations en EE. UU.
Usuario de Linkedin verificado
Automoción, 501-1,000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

TOPdesk reduces the response time of any customer question.

5.0 hace 6 años

Comentarios: We improve the response time to customer questions. We improve the work flow. TOPdesk users have improved performance because the problems are better recorded. We can give a quick answer to any question.

Puntos a favor:

The self-service portal is very useful for users to make forms and manage accidents. With TOPdesk we create the forms for new workflows. We can know the problems of users and we can answer any questions from customers. It is very easy to use and has a very simple configuration.

Contras:

Currently we have no complaints about TOPdesk. It is perfect to be able to offer help to clients (quickly). It adapts to our needs. It is very efficient and simple to use for accident management.

Respuesta de TOPdesk

hace 4 años

Thank you for writing this review Stella. We appreciate it!

Marciano
Service manager en Países Bajos
Contabilidad, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Topdesk is overall good to work with

3.0 hace 11 meses

Comentarios: Its good my overall experience espacially the Change module and the variaty in topdesk

Puntos a favor:

I like the Change module in topdesk and the different things that u can do with it

Contras:

When different people work in the same card

Respuesta de TOPdesk

hace 11 meses

Hi Marciano. Great to hear you like the Change module and it's capabilities. Thank you for sharing your review!

Shari
Contributing Editor en EE. UU.
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Separation of different teams within TOPdesk works very well so that they can manage their own calls

4.0 hace 7 años

Comentarios: TOPdesk works well for call/issue management and benefits from being based on the ITIL model. It can help if you have different teams/departments which need a service management tool but want to manage their calls separately.

Puntos a favor:

Self-service Portal is very good, particularly with the latest version. If you populate the knowledge base well, users can often find the help they need before needing to raise a call

Contras:

The tools for configuring events and actions need improving, especially the tool for events which, whilst very powerful, is cumbersome to use when configuring event criteria

Respuesta de TOPdesk

hace 4 años

Thank you very much for your review Shari. We really appreciate it!

Rory
Second Line Support Technician en RU
Educación superior, 501-1,000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Easy call management!

5.0 hace 6 años

Comentarios: Helping users 'self-solve'.
Tracking incidents and requests.
Managing estates / assets.

Puntos a favor:

Simple and clear call management. Flexible and highly customisable asset management and SSP.

Contras:

Some settings are buried deep within the menu structures - can make it tricky to locate the one you need.

Respuesta de TOPdesk

hace 4 años

Thank you Rory!

James
Project Manager en RU
Servicios financieros, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

TOPdesk User Support

4.0 hace 6 años

Comentarios: Very positive with great flexibility and incredible support.

Puntos a favor:

Flexibility within the tool, vast array of modules.

Contras:

Project management could do with expansion to support more agile approach

Respuesta de TOPdesk

hace 4 años

Thank you James.

Usuario verificado
Usuario de Linkedin verificado
Servicios jurídicos, 1,001-5,000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Quality

5.0 hace 6 años

Comentarios: from 1st visit to build to launch everything was so professional. Everyone I spoke to was an excellent ambassador for the company.

Puntos a favor:

so easy to use.. have used servicenow/remedy etc and this has all of the functionality they have whilst being a lot more individually tailorable

Contras:

nothing yet, we have been very happy with all aspects of the software

Respuesta de TOPdesk

hace 4 años

Thank you for the great compliments and comparisons! We really appreciate it.

Erik
HR Projectprofessional en Países Bajos
Administración educativa, 5,001-10,000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Great ITILbased software

5.0 hace 6 años

Puntos a favor:

Scalable professional software that is highly intuitive

Contras:

Nothing, it is one of the best software suites I know in this branche

Respuesta de TOPdesk

hace 4 años

Thank you Erik! What a great compliment.

James
Regional Facilities Manager en RU
Administración educativa, 1,001-5,000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

An excellent FM package

5.0 hace 6 años

Comentarios: Excellent, we've been incredibly well supported with many in-person days of training and trouble-shooting. The various modules have been introduced naturally and this has been an exceptionally valuable tool to record both day-to-day incidents as well as PPM tasks.

Puntos a favor:

One of the most exciting and innovative products that I reviewed and now regularly use across over 16 site and many staff. Software is simple to use on the surface but hides a raft of features that are easy to enable and powerful for reporting purposes.

Contras:

The lack of support for the 24 hours calendar.

Respuesta de TOPdesk

hace 4 años

Thank you James for sharing your FM experience. Great to read it's being used over so many sites and staff.

Graeme
Group IT Manager en RU
Dispositivos médicos, 201-500 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Good versatile product

5.0 hace 5 años

Comentarios: TOPdesk was to consolidate several systems we used across the group into one single source for all our IT Support needs. It has done this very well. The ability to have a self service portal and knowledge bases are great features we are building on a lot.
The imeplementation was very good, straightforward, simple and no post implementation issues.

Puntos a favor:

Great functionality, only pay for what you need. Straightforward, excellent implementation, up and running quickly and easily.

Contras:

Nothing so far, all has met or exceeded expectations

Respuesta de TOPdesk

hace 4 años

Thank you Graeme for sharing your experience!