Opiniones de Jobber

Jobber is the BEST

Comentarios: I first started using jobber almost 5 years ago when I decided to test out the free trial. Since that day, I have continued using the software and have grown my business over 400%. I think one of my favourite parts about jobber is the level of exceptional customer service; not only online but also in person. Additionally, my work flow for my business has improved a vast amount over the years. Invoicing: What used to take me hours, is now a simple 30 minute task. Quoting: What used to be done on a scrap piece of paper, is now done on my iPhone. Scheduling: What used to be done on excel, is now organized through the online calendar which can be accessed anywhere, anytime. Overall, I would recommend jobber to anyone running a service based business, and would be happy to answer any further questions.

Puntos a favor:

-The jobber platform is very easy to use and can be learned quickly. -Batch invoice creation is extremely helpful. -Jobber makes quoting, booking and scheduling jobs a breeze! -Having a client hub is a real crowd pleaser.

Contras:

Jobber is overall a 5/5 software system that has been the best thing for helping my business grow. Over the almost 5 years of using Jobber, the only thing I would like to remind people is that once you delete something, there is no way to get it back. I accidentally deleted an invoice once, and it was gone for good. This was my mistake, so as long as you're more cautious than I was that day, you'll be good.

Jobber Does it Better

Comentarios: We love Jobber. We have had a wonderful experience and continue to have a wonderful experience every single day. We are very very heavy users of this product and we are very happy with this product! Their customer support is phenomenal as well. Available by chat almost always within a minute or so and they are always INCREDIBLY helpful!

Puntos a favor:

We love the Jobs being able to be assigned to our Tech's and crews in real time. We love the GPS feature for when homeowners claim that a crew member was or was not there when they said they were. We love the invoice and payment all being directly attached to the job for easy research or review. We love the scheduler and the ability to send booking confirmations in multiple formats. We love the automated Job Completion emails (especially for our property manager clients). There's more but it would take too long.

Contras:

The only thing I don't love about Jobber is when I want to send a booking confirmation or an invoice to a tenant AND the property manager, it will overwrite the phone number in the Client's field due to our connection with Quickbooks Online. It is a glitch that they don't have pointed right at this time, the newly added phone number automatically gets added as the "Main" phone number for the client and then when it syncs to QBO it overwrites the main number in QBO and keeps overwriting the phone # as Main back and forth until we can catch it and delete the auto saved phone number and remark the Client's phone as the main phone. It is a clunky process for us.

Good but not great. Extremely slow to implement functional improvements

Comentarios: The biggest benefit for my industry is to have an all-in-one software that lets me manage clients, scheduling, billing, and reporting, and most importantly track and log my pesticide usage - which is a legal requirement for my industry. It does the first 4 things really well, but the chemical tracking is such a cumbersome, poorly designed abomination that I'll jump ship in a heartbeat the minute I can find a comparable CRM solution.

Puntos a favor:

It's easy(ish) to get started. There's a lot to learn, like any software, but once you get used to it it's pretty good. Menus could be better, there's important features hidden in weird areas, but there's not so many different areas to explore that it's overwhelming.The ability to integrate a contact form into a website is a big one, it makes grabbing all of a customer's basic info a snap. Creating quotes, jobs, scheduling visits, invoicing, follow ups, all a snap.The mobile app is OK, could definitely benefit from improvements though. Hard to use an app that doesn't have any offline functionality whatsoever.Customer service is decent - though it used to be GREAT. Wait times are now very long, but the staff are all friendly and knowledgeable.The ability to create your own (service) reports and job forms to attach to visits is an important and useful feature for my industry. Attaching photos and other relevant files is quick and easy.

Contras:

The short version of complaints is that Jobber devs simply don't listen. Ever. Years of submitting the same recommendations and complaints and nothing gets addressed. And I'm talking about fundamental critical changes that are vital to my industry, not cosmetic things or little bugs. But no, just the same lip service from the CS team "we'll certainly pass this along to our dev team". All they seem to be focused on improving is the offerings in their app marketplace, finding redundant integrations that no one is asking for or needs.Jobber is VERY expensive, which adds to the frustration of being ignored. If it fits your needs as is, great, but don't expect any changes.The mobile app can't be used properly offline. It won't even launch if there's no data. So if trying to access your schedule to find the address for your next appointment you'd better hope you took a screenshot of your day in the morning so you know where you need to go.Jobber doesn't push changes to client changes to QBO, instead it relies on making the changes in Quickbooks to be pushed to Jobber. We're using the CRM software as the primary tool to manage all aspects of client info, yet we have to open a completely different software to save changes to certain info.Pesticide use records. The whole thing is a mess, from top to bottom. Period.The system sends WAY too many emails to clients for various functions. I'm often marked as a spam sender and vital communcations are missed.

Jobber Customer Support Employees Deserve a Raise

Puntos a favor:

Jobber definitely has a learning curve. Any time I have ever had a question, though, Jobber support has been ULTRA helpful. Now that I am comfortable with the software, I love it. The setup makes it so easy to see what needs to be done so I don't miss anything, and the step-by-step process makes quoting, scheduling, and invoicing very streamlined.I find myself going "Oh, cool, Housecall Pro wouldn't let me do that" often.

Contras:

The top two main concerns are issues with multiple contacts under a profile and calendar colors. I have no way of knowing what phone number/email goes to who, and I have up to 7 numbers under some of our commercial accounts. I need to be able to custom label numbers/emails other than "Work, Mobile, Home" Calendar colors is the only thing I miss from Housecall Pro. I could enter the HTML color code which made it so much easier to tell people apart on the calendar. While I'm at it, I'd like to be able to click and drag things at 15 minute intervals instead of 30 minutes; that would save me so much time.

Jobber is #1 helping any business to GET THE JOB DONE!

Comentarios: Jobber helped to complete the gap and provide a spot where every memember of our business from the Owner to the Job site employee, from the job site to the office and then from the office right into the customers own portal. Ease of use is top notch!

Puntos a favor:

Mobile usage, invoicing, customer management, credit card processing, Live texting and complete company involvement.

Contras:

We do not have a con list. We love it!We can't say enough about the ease of usage of the entire program.

Easy, Simple but Powerful App

Comentarios: Overall our experience has been great. We haven't had to contact customer service but a couple of times and they are on top of it and that is very important to me as the admin, because I am not with my employees all day, I am at the office and when they have a problem, I point them to Jobber customer service and you guys are awesome. Our employees are able to really track their time on the jobs which in the end will help them when they apply for their own electrical license.

Puntos a favor:

The fact that it was very easy to implement and get our staff on the app with such ease. The customer service is awesome. I can't tell you how many times I have punted questions from my employees over to the customer service chat on their own devices to answer their specific questions.

Contras:

I wish that when we invoiced from Jobber and synced it with Quickbooks, that if we have a change on that invoice, that the change would sync over to quickbooks as well. I wish that there was like a daily journal feature that could be implemented somehow. My husband comes home at night and physically writes down all the things he did that day. So like a check list for himself. If I could get him to do on his Ipad, it would save him some time I think.

Serves 95% of all of our business needs

Puntos a favor:

The product is so easy to use. Employees, admins, customers - all enjoy this software.

Contras:

I wish there was a way to incorporate cost of operations (not just direct/exact cost) into estimates. I also wish that there was a way to respond to customers feedback and request for changes directly through the software.

Jobber is your turn-key solution to coordinate with your team.

Comentarios: A great application overall. It does the job and it is competing in the market.

Puntos a favor:

Having a mobile application is great where you can run all your business at the comfort of your home.

Contras:

Few times support was not as expected. A bit of delay in answering took place.

Jobber for the best scheduling

Comentarios: An easy-to-use program that facilitates a lot of the organization's work. I advise others to work with it.

Puntos a favor:

This platform is great in scheduling work, which facilitates repair and installation operations. Scheduling the estimates that this platform makes and tracking jobs greatly increases work efficiency. You can test that, as they offer a free trial.

Contras:

Sometimes errors occur in issuing invoices as a result of errors in emptying the data in the mandatory fields, but the customer service has fixed this, adding new features and updating the user interface will raise the efficiency of the program.

The perfect ally to grow my service business.

Comentarios: Ease of use is one of the aspects that has impressed me the most from the initial setup process to daily job management and billing.

Puntos a favor:

It's great I can access my account and have all the details of my work in the palm of my hand, no matter where I am. This has allowed me to schedule my jobs very efficiently and provide excellent service to my clients.

Contras:

It would be great if the app was even faster and smoother, especially when I'm on the go and need quick access to job information.

Good Software.....Greedy Management

Puntos a favor:

I love how easy it was to set everything up and get started with this software. The calendar is great as well as many other features.

Contras:

I HATE that I cannot charge our clients the credit card processing fee automatically. It is very time consuming to have to tell every single person to call or email the office if they want the 3% convenience fee added to their invoice and update their payment settings. This was supposed to make collecting money easy - not so time consuming and such a headache. I also HATE that management is so greedy that they would only allow pictures on line items in the most expensive plan offered. I was unaware that Jobber had a "bug" at the time I started using this and months later, half way through a quote, I suddenly discover I am no longer allowed to add pictures to line items without upgrading to the most expensive plan for an extra $100 a month. We only have 5 users and will never be interested in the additional features with the grow plan. It feels very wrong that Jobber would only give this option for $200 a month when numerous other softwares offer pictures for under $100 a month.

Pretty with minimal functionality

Comentarios: Poor experience.

Puntos a favor:

The software did look nice. They have the touch and feel of a modern CRM / ERP.

Contras:

The software has numerous Cons: 1. The schedule view does not have a monthly view when on the mobile app and syncing it with another app removes the purpose of a one stop shop CRM. 2. The "Two Way Texting" does not allow you to initiate conversations with previous customers, or potential new clients. 3. Route scheduling is cumbersome and underdeveloped. 4. Customer support is wildly unaccommodating and rude if you run into a snag when compared with similar CRMs that have a strong focus on customer service. The list goes on, I like to try all systems on my businesses to see what works best for both back office and field techs. This specifically was one of my worst experiences with a CRM. It was the second time I ever deployed a new system where my field techs were actually more bogged down than they were prior to deployment.

Just do it!

Puntos a favor:

This is not just an app. I literally use Jobber for every aspect of my business. They’re always adding new and helpful features that will take your business to the next level of efficiency. I’ve never been this enthusiastic about giving a 5 star review— they really deserve it. They also care about community. I highly highly recommenced you choose this app/site if you’re looking for a platform to manage your service/booking based business. It will give you everything you’re looking for.

Contras:

To be completely honest, theres nothing I can pinpoint that I don't like. There was a request I had a while back regarding adding a new feature, and magically, they added it within months (To be able to manually input credit card payments for invoices). They seriously consider their customers requests. I have so much faith in them because they're always improving.

Jobber - a must have company working in the field

Comentarios: Jobber is at the heart of the business. Everyone know where to look for information; administration, scheduling, field service, accounts and customers. We have used it for 7 years and would recommend it without fail for any business running field operations.

Puntos a favor:

Job recording is so easy - doing this properly means that the rest of the workflow becomes a breeze. The calendar makes it simple to review and update the workload dynamically. Quotes and Invoicing are no longer a chore! During invoicing, standard charges can be applied via dropdowns to speed up entry. Manual entry is just as easy. And the relevant charges are automatically applied. I then just press the button and it is emailed to my customer! The Client Hub lets the customer look at activity online and saves us time answering customer queries. It also makes us look good - an efficient company, well organised and customer focussed.

Contras:

Whenever I have been faced with having a feature in the software, either I email the support team or someone has beaten me to it and the feature comes out in one of the releases of software. So, I have no 'cons' for the software. It works perfectly for the way I work rather than me having to adapt my business to work with it!

The Best Customer Service and Great Software

Comentarios: Putting tablets in the field with time tracking saved us at a lot per month in labor by holding workers accountable. Administrative time/hassle was greatly decreased. Probably save 3-5 hours a week over old software (Zenmaid). Peace of mind. It is very very nice to feel like I have a team (Jobber's support) to help us if we have any issues. It's like a free insurance policy.

Puntos a favor:

I bought a cleaning company summer 2017 that does about 500 homes per month, and needed to switch from the clunky and often failing cloud-based software we used before. I talked to several companies like Jobber, but was blown away by Jobber's level of customer service. They explained things and helped me for as long as I needed them to, to feel comfortable with switching to them. We are about four months into active use now and my expectations have not been unmet in any regard. The continued support is amazing -- any time myself or my office people have questions we hop on the chat and are quickly responded to. The best part is that Jobber continually gets better -- they are continually seeking ways to add more value to their product. User-wise, this product is great. It is so fast to navigate (no lagging between pages or searching for something). We have six crews in the field with tablets, and are able to see when and where they check in and out of each job. We can pull up a map view and see all the homes that are done so far in the day. We can easily add a crew to a home if we want to send additional help, and their tablet is automatically updated with that information. If you decide to use Jobber, be sure to know what you are doing when you enter all the customer information. Pay attention to the different areas of custom fields "Client", "Property", "Job" etc. and how they populate and do not populate to other areas. We lost some time there.

Contras:

Currently would like to see: -Automatic emails for followup able to be sent without having to close a job -- just by marking it as complete. It would be ideal if you could set the frequency of this contact -- such as every time, once per month, once per quarter, etc. I don't have many cons off the top of my head. In my opinion it is a phenomenal value for what you get.

Best in the Industry

Comentarios: Just exceptional. Love it!

Puntos a favor:

Live calendar, color coded by tech, details, photos just everything you need to successful deploy a large number of team members to different locations.

Contras:

Reports are not great. I would like to see better receivables reports, Bette time keeping reports, and customizations.

Has potential-needs work

Puntos a favor:

Field staff are able to easily track time in their mobile apps. Client hub is starting to be a valuable tool, it needs work though.

Contras:

You can't chat with field workers on their apps. It's difficult to bill from the mobile app. The time sheets don't properly sync with quickbooks. You can't sync your own/bank merchant account to jobber payments. Refunds take 5 days to process, you can't issue partial refunds, or take partial payments. you can't mark an invoice partially paid (construction typically does a 7% hold back of funds) It's tough to see which invoices are still outstanding. Payments do not automatically apply to invoices in quickbooks. No way to edit outline of client reminders to not include appointment times- we would like to only include appointment dates. You can't issue a credit on an invoice. you can't see aged receivables by client. You can't set individual staff availability ie; some needs monday off so it's blocked out. Instead, you have to enter a basic task and complete/delete it so your calandar doesn't get bogged down. You cant batch complete tasks jobs-need to auto complete late visits. you can't set individual payment terms for different types of clients - (one that would be really helpful, would be if issued before a day of the month, its due the following month on a day. needs an hr area for staffing meetings and notes. Clients don't like how they're currently accessing client hub- one suggestion would be a mobile app or a save to favorites button which is easily recognized by clients.

I love Jobber! The scheduling, quoting, invoicing, custom fields, etc are just what our biz needed.

Comentarios: We are a much more organized team with this software. It keeps track of all of our documents, maps, estimates, invoices, order forms etc that used to be spread all over the office, in a stack of papers to be filed or in a paper file that no one ever bothered to look at. We are much more easily able to quote and retrieve quotes and send them to our customers in a really professional looking e-mail. It's great to have the scheduling work with the client database and the invoicing software...it really just make the whole client process quite seamless.

Puntos a favor:

Hard question as there is SO MUCH I like. The scheduling is great as the calendar is really easy to work with and has customization features. It works excellent for just one or a whole team of people. The quoting feature is phenomenal and was revolutionary for our business. Not only can we now easily keep track of quotes and attach maps and other docs to the quotes, the whole quote and attachments are converted to the job when we close. Life changing. Notes and such no longer get lost as paper copies and our team is ALL informed of what is going on with a job. Jobber also generates a reminder for us to follow up with the customer a couple of days after the quote, which is quite handy. Jobber automatically sends 2 reminders to our clients that we are coming out, which they love and makes us look great! The guys have the ability to map the property with a push of one button and send a quick "on our way" text message to the customer. Customer service is always a phone call or chat away and everyone is always fantastic and super helpful. I love all the custom fields to store serial numbers, customer details and lots of notes. The tags are also very helpful to sort customers into different categories for easy reference. Overall, Jobber is definitely one of the best things we've done for our business. I highly recommend.

Contras:

I wish the app had similar functionality to the desktop; however, strides towards this have definitely been made in the past year. I would like "estimate" to be added like a task, event or job, blending the features of a job (reminders sent) and task (no invoicing necessary). I would like transferable fields to be more customizable by me and more flexible overall. I would LOVE to be able to start with one customer service person and finish the issue all the way through with them instead of switching if the issue takes a bit of time. I would love to be able to add automatic follow up and templated e-mail follow up based on category of job. It would be nice to have the option of paying Jobber Payment fees monthly instead of per transaction. All of these things are so minor, but would be helpful to change/add.

Job Management streamlined

Puntos a favor:

#1! Customer service is over the top! Whenever we open a chat we get an answer within minutes. If the answer is no, it gets passed along to the developers. From Quote to Job (including time tracking) to Invoice to Customer follow-up survey, Jobber has streamlined our process. The sync to Quickbooks has all but eliminated double entry. Employee acceptance has increased as the mobile website has become more user friendly, even on the smaller screens. Our crew leaders can look at Jobber to see the details the estimator has included in his quotes, and updates as expenses and time sheets are entered. Team members clock into and switch jobs seamlessly in the app (as long as they have signal-we are in the mountains of southern Vermont). They can also make adjustments and notes on their time sheets. The majority have left paper behind in favor of this system.

Contras:

Jobber is not a Lead management tool. We created a work-around by creating a Draft Quote for each new lead so we could pull a report to see how many new leads we have, when they were received, and from where (we added a custom field for Lead Source). The reporting is good, but in order to get real data from reports we have to export and download and work with them in Excel. Not terrible, but a little clunky. For example, on the Quote reports the date sort is only by "created date", so at a glance we cannot see which or how many were sent, won, or archived within a particular time period. Entering Expenses to jobs does not sync with QB.

We love Jobber But.......

Comentarios: We love Jobber because their support is great and there product is great! Its been going on 4 years now and still no resolve on the notifications issue. Not even an update. WE NEED SMS AND EMAIL NOTIFICATIONS TO WORK PROPERLY! PLEASE!!!!!

Puntos a favor:

The way it organises our daily processes. Without it we would just be another business

Contras:

Notifying our customers that their service is due, is crucial to our success. Notification emails and sms are just not working correctly? Right now if you have anyone unassigned in the grid view while sending notifications, all of those people will receive notifications too, when they shouldn't! Only the people on the calendar who are scheduled for that day should get the notifications. My customers who are unassigned get pissed and call me telling me "I didnt schedule service for this date". Any other users of Jobber using the notifications via email or sms having the same problem? Please let me know if your having the same issues? The reports need work, There are limited reports and no ability to shell out to a custom report writing utility. Things like new activations, disconnections so you can track how many active customers and non active customers you have. Love the quote signing ability they just came up with, but it would be nice if they had a Check box that has to be clicked acknowledging they read the service terms. Forms are lacking for our pest control industry. An inspection report of the home/office needs to be dont to let the customer know the deficiencies that need to be corrected for proper pest management. Invoices are great!

Functionality at its best !

Comentarios: Having the ability to add pictures and videos is a HUGE help for our plumbing business. I love Jobber I think its very user friendly. We looked at a couple programs before choosing Jobber and I'm confident we made the right choice.

Puntos a favor:

Easy to use- if issues arise the support is quick and eager to helpCan log in from anywhereLots of options for financials, reports, customer relations. Very tech friendly

Contras:

More options for late invoices- I'd like to have more then 2 reminders for over due invoicesNotifications when customers view there invoice, not just view a quote. When you copy a quote- the notes and pictures below should transfer over. More then 1 email to send quote notifications, payments to- it used to be all admin now you can only pick 1 email per.

Great program severely stunted by its accounting systems

Comentarios: Where I want Jobber to be at:
All invoices and payment scenarios are handled in Jobber and then I sync to Quickbooks. Done! Where we are currently at with Jobber:
We sync everything, but since all scenarios aren't covered in Jobber, we have to augment invoices and payments in Quickbooks to make changes. As soon as this happens it immediately puts Jobber and Quickbooks out of sync and Jobber's accounting reports and features become useless. Here are some of the main issues that we are encountering with Jobber: Invoices are not truly in sync (this is huge!)
Any refunds or changes AFTER an invoice has been initially synced to QBO has to be changed by the Jobber Dev team, and even when the Jobber Dev team makes changes to an invoice, those changes aren't synced to QBO.
For this scenario, I urge you to look at a similar program called ServiceCEO. The way the handle invoices and payments is very intuitive. Can’t apply a negative line item
All discounts get lumped together into one bucket. As a company, I want to track which types of credits and discounts we are giving customers so that we can keep an eye on certain aspects of our business. For example: at the end of each month I want to know how much we lost on damages, and how much we gave away to customers in appointment credits.
Can’t apply a discount until invoice is closed. As a user of the program, when a customer phones in and complains about their service or appointment, I want to be able to go into their next appointment and immediately add the credit to that appointment so I don't forget.
We are able to apply a negative line item in QBO...so what gives? No partial payments
You can’t attach 2 payments to an invoice. Customers sometimes underpay or overpay their invoices, it is common to need to apply multiple payments to one invoice.
If you do attach partial payment to an invoice, and you add the other payment, there is a balance owing shown on the customers account. Client cannot prepay or apply a payment before their appointment unless we delete that initial payment and make a new one when we create an invoice.

Puntos a favor:

- Great design - Good pricing - Support is very friendly

Contras:

- Cumbersome processes & workflows that don't seem to be fully thought out - Accounting sync and systems within the program are severely limited - No official support for multi-location companies as of yet - Maximum recurring job is 3 years (in the scenario where a regular client stays with you for longer then 3 years, the job would expire.)

Veteran user 5 years and going strong.

Comentarios: I got in close to ground level with this company and have seen how quickly and strongly it has grown. They want nothing more but to tailor the software to fit your needs as a business owner/operator/manager. It is still growing and options are being added all the time. Thanks Jobber for making my job easier !

Puntos a favor:

The ease of sending out your customers reminders for service the next day. Or even the option to batch invoice your whole days worth of work. The pluses are endless to this software. It may not be a complete fit for everyone but they are making advancements every month it seems and turning out more and more options from us as customers and what we need to have to be able to operate our businesses efficiently. The customers service is STELLAR you will always get someone that really wants to help and will listen to your input about the software and what could make your job easier to run your business. The price for the use of the software is low for the options you get.

Contras:

I personally would like an auto-bill option for the recurring monthly charges that do not change as in a monthly billing for servicing a commercial lot or personal lawn(lawn care) .

Once they get you on board, you are no longer important

Comentarios: In the beginning, Jobber employees are super attentive, and work to help you get on board and sell you their service. They promise things like a one time 10% discount in addition to the yearly price. After you sign up, good luck getting a response. You are in the system and you are no longer important. And good luck getting them to honor the discount they promised when signing you up, they just pass the buck to the next person saying "they must've told you that" and you wait weeks in between responses. Jobber needs to put the same effort into the customers that are signed up as they do when they are trying to sell you the software.

Puntos a favor:

The software is easy to use once you understand the language and functions it offers. There are some improvements needed, but they are constantly updating it which is great.

Contras:

Does not allow businesses to be unique. Every email looks like every other email every other service company sends. They do not allow HTML or email signatures when communicating with clients. You do not stand out to clients. The text feature is great, but you cannot access it from the computer, and in order to send a message you have to have previously sent that client a message and the only allowable messages to start a text is that your are late or going to be late. So you have to tell you client you are late if you want to text them through the software.

Great Product and Easy to Use

Comentarios: Overall I'm very happy with Jobber. I've have two companies try and get me away from Jobber and looking at their products, neither of them were as easy to navigate and understand like Jobber is.

Puntos a favor:

Jobber is the easiest program I've found to use. It's very well put together and for the most part is self explanatory to get the ball rolling. Customer service has always been available and able to answer any of the questions I have.

Contras:

I do wish that jobber would allow us to integrate customers. I have some customers that are in Jobber twice due to not realizing they were already there and it would be nice to combine them into one. I think it would also be beneficial to be able to record any pesticide use in the app instead of only through the website but my understanding is that they are working on this.