Opiniones de Tebra

Helpful to streamline your practice

Puntos a favor:

I like that Stripe is automatically connected to the biller to easily transfer payments from patient to practice. I like the automatic texting and emailing to patients to confirm appointments.

Contras:

This software contains codes for all insurance billing purposes; however, if you are cash-based practice and entering in supplements to sell, the manual process by which this is done is clunky and inefficient.

If Tebra provide us with a more comprehensive assessment or bio psychosocial it would be ten time better

Comentarios: Fair to good, Tebra as a system is very well designed. The templates are my favorite place with the chart

Puntos a favor:

Tebra is very user friendly, I also enjoyed the fact that we were able to navigate throughout the chart from Demographics to accounts

Contras:

Tebra doesn’t have a comprehensive assessment built within the system

DO NOT EVEN CONSIDER TEBRA

Comentarios: POOR. I do not recommend even considering to buy this product.

Puntos a favor:

chart notes are easy to type. I cannot think of any other PROS.

Contras:

NO customer support. My salesman told me that if I wanted support, I should hire someone outside of TEBRA that is an expert. Called customer support during business hours and voicemail says they are closed. You have to watch videos and self teach the software. On boarding was rushed and missed promise topics. Not meant for single provider practice. Trizetto put my EIN wrong in billing and I can't bill for several insurances. NO help in fixing the problem after months.

Genuinely love it

Comentarios: So far so good. Had a GREAT onboarding experience with Eduardo. Education is helpful at Tebra Univeristy. Payout is fast and easy for cash patients.

Puntos a favor:

I genuinely love Tebra. Ease of use, simple templates, SALT for continuity.

Contras:

The old back end is not configured for Mac/Apple

New and nice!

Comentarios: Overall I enjoy this new system and I like that it has benefits that differ from other domains that are more frequently used.

Puntos a favor:

I like that it's new and the customer service is phenomenal!

Contras:

It is a bummer that it is new because there are many updates and kinks that get fixed, but that is the same with many healthcare platforms.

Favorable pricing structure; terrible customer support

Comentarios: If we had to do it again, would we? Maybe. The price is right. Billing has been pretty glitch-free. Ideally, we would go for something such as TherapyNotes or TheraNest, which we used for some time but could not afford as the number of part-time practitioners grew. Tebra's fees are based on the number of capture charge transactions rather than the number of therapists. This works for us.

Puntos a favor:

We chose Tebra because of 1) price, 2) billing features, 3) room scheduling capacity, and 4) ability to customize and train therapist-interns using customized templates. The templates have cut down our chart time to <5 minutes. The price is good for agencies that serve lower-income, uninsured as we are not charged for the clients who do not bill insurance. This is a critical feature for a nonprofit teaching health center such as ours.

Contras:

Terrible horrible no-good very bad customer support. If something goes wrong, it takes hours on the phone to get their attention and weeks for them to get around to it. The workers are courteous and calm, but it seems as though they may have only 1-2 computer programmers/technicians who really understand the software and can do anything about a technical problem. Tebra is not designed for mental health customers, but for physicians' practices. The portal welcome message tells customers that they can access their records at any time. We have asked for this to be changed years ago to a more generic message that works for mental health, but they won't do this. It's a very easy technical fix. It is also not possible for a therapist to get a list of their clients -- this is such a basic feature of any mental health practice that we didn't think to ask if it was possible before we entered into the contract.

Looks Promising, Poor Customer Support

Comentarios: It was very promising when we first signed up. Once sales team is done and has you signed up good luck with getting customer support to work on anything. You will be spending months trying to get the EPCS up and running. Billing couldn't even get started since it took forever for Tebra to even begin the process of enrolling with payers to receive ERA's. You will lose money with this system The Tebra desktop app does not work for MacOS

Puntos a favor:

Tebra was easy to use and the team was able to familiarize themselves with the system pretty quickly. Has a lot of useful functions for Primary care. Patient education, decision making tools, televisit platform and patient communication were pretty good. System looked nice and the sales team is great.

Contras:

Customer service is horrible. Very hard to get in contact with a live rep after the sales team is done. It took months before anyone was able to even start getting my EPCS active. Customer support was rude to by my assistant in trying to get the EPCS resolved and active. I was never able to get the billing portion up and running. It took months and constant time consuming follow up with customer support to get any kind of news for the billing portion. Lab integration? Forget about it. That also took months of follow up and I still do not have any labs integrated with my account.

I started off hopeful

Comentarios: I signed up for TEBRA hopeful. But after some time and money investing in their software and trying to learn it, I discovered that many of the features that they sold me on simply did not work when I tried to apply them to my practice. Besides being unable to help me find customizations that would work, their customer service was available and responsive until I tried to get out of my contract at which point it has turned to the worst experience I have ever had. Weeks between emails, refusing to talk on the phone to understand my concerns, rigid in their refusal to admit any system fault, etc. This has been an expensive and time consuming lesson learned. I would highly recommend avoiding this platform!

Puntos a favor:

As long as you use the phone to call them, their customer service was pretty available. Some customizing possible to make it work for some clinics. Such as templates and being able to create your own documents to send to patients. No additional fees for extra signed documents.

Contras:

Customer service being unable to find me workarounds for my issues. With customized intake documents, data collected doesn't go into chart in any way like the intake documents that come standard. It just goes into uploaded documents. Complete lack of responsiveness or willingness to discuss concerns around system features not working for my practice and needing to find options to end my contract. Customizations are long and tedious. Telehealth platform was glitchy. I had to put myself on mute in order to not have the other person get cut out while I was typing. I've never experienced this with zoom or google meet. Unable to customize appointment location to be in-home. Many of health hx questions completely irrelevent, but unable to customize. Unable to track rating measures for forms like vanderbilt etc. Unable to to customize intake forms. Onboarding support ends after 3 months. Then you're at the mercy of whomever you get on customer service. Glitchy online presence profile. Despite MANY attempts and working with customer service many times, there is still a profile attached to my name that is completely inaccurate. Unable to allow self scheduling without showing location. Since I provide telehealth visits from my home, this is doesn't work.

Worst customer service and support ever

Comentarios: The worst I have ever had in my life with an EHR system.

Puntos a favor:

Documentation is easy, templates work fine.

Contras:

I want to make sure I remember the following text: "They do not have adequate support for processing ERAs and EDIs. The customer service is friendly but they don't fix anything, and the loyalty team is impossible to reach after 2 pm even though they claim to be working. It's horrible to try to obtain any revenue from them. I had to close my practice because of them. The administrators lack knowledge in setting up the ERAs and EDIs and they rely only on a few "specialists" who barely communicate with the clients. When they open a "ticket," they close the cases without actually solving the problem. The cancellation fee is ridiculously high, and even if your practice makes no revenue because of their bad service and support, they still charge the fee. The loyalty team is careless and lacks empathy. They don't appreciate the business relationship and they always try to blame the client for the bad work they do. I am not satisfied with the product, the service, or the support of this platform and I advise everyone who reads this not to purchase it."

Worst company I have ever worked with in my entire career

Comentarios: .

Puntos a favor:

nothing

Contras:

The worst company I have worked with to date. I am a tebra customer. Our clinics switched to Tebra, 11/23. Tebra has still not transferred our data properly. [sensitive content hidden] will not respond to me. I cannot get an answer from anyone with a solution.

Patient health care management at ease!

Comentarios: Love the program, charting made easy! Love the flexibility of access where we need as we are a mobile clinic.

Puntos a favor:

We love how easy working with Tebra helps the practice, patient management go smoothly.

Contras:

I would love a faster response when tickets are opened. Example, our office opened a ticket on Monday the 19th for insurance posting concerns, it is now Weds the 21st and we haven't had any response from a Tebra rep.

Box review

Comentarios: Just a general ok for this topic it’s not great

Puntos a favor:

Billing module is great once you learn how to use it. Learning curve is great

Contras:

Setup and learning to use it. Lack of support

Fast and efficient use of your time

Comentarios: Very positive. This is the best EHR I have used out of 7 for Psychiatry /mental health. Our medical [sensitive content hidden] purchased Elation for our practice. The staff insisted Tebra be brought back because we like it so much.

Puntos a favor:

SALT notes that let you view your results and interactions from previous visit. The DSM codes prepopulate into your billing. Sign takes fewer maneuvers. Too many clicks to get in the chart is annoying: Tebra avoids that.

Contras:

Responsiveness regarding medication templates. This is so sensitive because we need the dosages and new medications available. No one wants a medication error

Doctor reviewing

Puntos a favor:

I like the eforce, appt reminders, communication with patients and pt can email us through the portal. Love the broadcasting.

Contras:

You can do better on the referral system. It needs to be improved stream line and intergrated. Also there are dx that I can't find and I have to google ICD10 because it doesn't come up.

Tebra is very difficult to work with

Comentarios: 1-Difficult system. Cannot get customer support. My nurse can't even help me refill medications. No one to talk too

Puntos a favor:

My wife (administrator) liked the cost.

Contras:

Functionality Usability Not user friendly Difficult

Terrible, not worth the headaches it causes

Comentarios: Awful, it's clear the employees hate their jobs, do not care about the clients, they don't care if they actually affect your business, they don't care that you're waiting for your deposits to run your business

Puntos a favor:

Nothing, they are apathetic about their customers needs or business growth

Contras:

They refuse to take care of failures in credit card payments and the same problem keeps happening and each time they don't know how to fix it

Different name, same terrible product

Comentarios: We have 245 customer support cases and that's just the times that we've gotten frustrated to the point that we are willing to call and deal with their terrible customer service. That is not normal. When you call customer service, very rarely can the person actually answer your question. They make a case and frequently close it out without fixing it or give you a really terrible workaround and call it good.

Puntos a favor:

no contract interface is pretty that's it

Contras:

It's hard to even list all of them. Scheduling software drops appointments regularly Customer service is incompetent Billing doesn't give good reports so you miss many claims thinking that they went through. System crashes regularly. They promise the world to you before you buy. I'm still waiting for things that were promised to be done within a couple of months of signing on. They promise that someone will call you back and they rarely do. It's near impossible to get a manager on the phone. They changed their name because they had such a bad reputation but it's the same terrible product. It sounds like I'm ranting and I am because I am so exhausted from dealing with them. I've just had it.

The Perfect EHR/practice management solution for small/solo medical practices

Comentarios: Tebra (formely Kareo) have been very good at listening to the clients suggestions, critiques etc and quick to make the necessary changes, with frequent communications about product changes or improvements. This makes the user or client feel valued and respected, as we want to present the best to our patients. Great EHR integrated functions lead to improved patient and physician/provider relationship and overall medical practice health. Please, keep up the good work and continued improvements!

Puntos a favor:

Affordable and easy to use EHR intergrated interface improves efficiency, makes practicing medicine easier, reduces time wasting leading to improved revenue. Easy patient portal set up and on-line scheduling helps bring more patients as well as easier feedback and retention. Intergrated telehealth gratly reduces the "no show" rates. Mobile app makes it easier to get work done anywhere, anytime. Efficient and easy billing system, easy to track payments, performance etc.

Contras:

I have been using Tera for 3 and half years and still haven't found something I do not particularly like about Tebra!

Excellent EMR for solo providers

Comentarios: In the beginning, I was not utilizing the EMR as much as I thought I would. After a few months, I needed to increase my usage and had questions on how to proceed. I felt the onboarding help at that time was lacking and I had to do a lot of research on my end to get things the way I wanted. I would have appreciated more help with onboarding down the road.

Puntos a favor:

The program is very user friendly and affordable. I researched multiple EMR's before deciding on Tebra. I have not been disappointed.

Contras:

The change of the format and colors from Kareo to Tebra was a little hard to get used to. I am a visual person and I relied on the colors when navigating through the system. It took some getting used to with the minimal use of colors in the system. I will say the streamline coloring does seem more professional looking.

Love Tebra

Comentarios: Overall a great company and great product and we're always excited for more improvements

Puntos a favor:

Their PM is the easiest to use of all the systems we've worked with. Our staff loves it, it's really easy to navigate.

Contras:

We've had some issues with UB04s that make it a little difficult to use in the system but we're working through it.

Very helpful

Puntos a favor:

Tebra has been excellent in helping me. They were very supportive in answering all my questions. Everything was done in a timely manner. I would highly recommend I give them a 5 star review!!

Contras:

They are super efficient and nothing wrong with that-but when billing is not put on time, multiple emails are sent which can be very irritating especially when you are busy seeing many patients

Good Job Tebra.

Comentarios: So far, so good! No major issues or complications.

Puntos a favor:

Easy to navigate and find information you readily need.

Contras:

System feels complicated until you learn how to do it. I wish it was easier to navigate right away instead of feeling like you have to do all the trainings to get it.

Fantastic Software

Puntos a favor:

As a Practice Owner and Therapist, I've found Tebra Medical Software to be incredibly user-friendly and efficient. It streamlines everything from documentation to billing seamlessly, allowing me to focus more on patient care and less on administrative tasks. I highly recommend Tebra to fellow practitioners looking for a comprehensive software solution. Also, very affordable!

Contras:

I am completely satisfied with Tebra Medical Software. It's fantastic when a tool exceeds expectations and leaves no room for complaints. Here's to continued success and seamless operations with Tebra.

Please go elsewhere (now called Tebra)

Comentarios: Horrible. If you want to waste tens of thousands of dollars and get nearly nothing in return, then use PatientPop (not called Tebra.) They are deceptive as to what they can do for your practice. Do your research.

Puntos a favor:

Not much of anything. My website is okay, but they use the same template they use for every practice they work with. Their template is rehashed for everyone.

Contras:

They go further than make false promises. I think they embellish and greatly exaggerate and lie as to what they can do for your practice. You end up paying thousands that you can honestly what you can do yourself for pennies and do more effectively than PatientPop.

Completely satisfied solo practitioner!

Comentarios: My overall experience has been extremely positive.

Puntos a favor:

I am able to manage every aspect of my practice from one platform, from Telehealth to billing and claims. I couldn't be happier!

Contras:

No complaints at all. I can't think of a thing.