Opiniones de Yelp Guest Manager

The Top Application for Your Restaurant!

Comentarios: Our small restaurant wants to expand to multiple locations in California. By using Yelp Reservations, we can see how we would manage multiple restaurants as our customer base has continually grown over the past year.

Puntos a favor:

Yelp Reservations helps me easily handle customers through managing reservations and contacting my customers on the go. Besides working in (online) education, I also help manage a small restaurant in a very populated city. Our soft opening was insane but the experience was amazing thanks to the accessibility of Yelp Reservations. Our team could find where to see who was on the wait-list and who was waiting to be seated for reservations.

Contras:

I did not find any problems with using Yelp Reservations in our small restaurant. It is very restaurant and customer friendly.

One stop

Comentarios: Frustration-free experience. Booking is very simple and takes 30 seconds.

Puntos a favor:

I like that it’s a one stop shop for me, I find the restaurant on yelp and make reservations without having to call. It’s also nice to see current wait times, very convenient,

Contras:

I didn’t notice any cons whatsoever. I guess the only thing is if you need a special table like a view or in a specific area of a restaurant you’d have to call.

I've used Yelp Reservations when I've been on Yelp and see reservations are available.

Puntos a favor:

If I'm already on Yelp looking for a restaurant and I happen upon a restaurant I definitely want to make a reservation at and see reservations are possible to book via Yelp directly, I'll use Yelp Reservations. The user experience is quick and seamless and comparable to reservation competitors like OpenTable and Resy. I like that because it's familiar, it's easy and it's not overcomplicated. The email confirmation follow-up is always good, too. Pretty standard, but good nonetheless.

Contras:

I dislike 2 main things about Yelp Reservations. First (on desktop) if you're on Yelp Reservations then decide to change what cuisine or what neighborhood you're looking for in the search bar, the search generates regular Yelp results vs. Yelp Reservation results. You have to click "Make a Reservation" again at the top, which is annoying and makes the experience slightly less seamless. It's not a HUGE issue, but one or two extra steps to a consumer is one too many since the reservation booking alternatives don't have this issue. Second, it's frustrating that the search results generate neighborhoods FAR beyond the neighborhood you're searching for. It makes sense for neighborhoods relatively near the original neighborhood search to pop up but it's just not OK for neighborhoods in different states to pop up. I'd MUCH rather have less search results pop up.

Great for Planning Outings!

Puntos a favor:

Upon downloading the app, it’s incredibly easy to sign in or create an account. Then, you can filter the types of restaurants or places you were looking for by price, location, hours operating and rating. You can even make appointments or reservations which is a big convenience. My husband and I love to go out to eat so we love looking at the reviews and pictures of dishes to try.

Contras:

The old version of this app was difficult to maneuver and wasn’t very user-friendly. However since they have updated it, it is incredibly easy and user-friendly.

Easy to manage search, review and reservations from one app

Comentarios: Yelp is amazing for the reviews; but has room for development when it comes to reservations. Restaurant network needs to be bigger and also communication with the restaurants need improvement for confirmation purpose. In short, requires still some time to be enough - but good as a start.

Puntos a favor:

Yelp is an amazing app. Not only for the honesty of the reviews but also for the reservation feature as well. The best thing is that online reservation which prevent you to interact with restaurant employees; especially if they speak a different language. This really saves life when you're in abroad and looking for a restaurant. You can list and sort your reservations and also see contact information and address as well. You can also see it in calendar and manage.

Contras:

One consequence is that Yelp is not common yet for the reservations. For example, Open Table is much more common. Another issue is that sometimes restaurants does not see the reservation; so you may be surprised when you go to the restaurant and ask for your table. You definitely need to download the app in order to manage reservations, read full reviews or e.g. menu photos to see.

Not Great

Comentarios: I find it a decent app but not my go to anymore.

Puntos a favor:

Yelp is good for local shops and businesses as that seems to be their focus. They provide reviews and photos for customers which again is very helpful when making decisions.

Contras:

Yelp does not always update their system meaning that some places will say they are still open but they are really closed. The other con is not every review is visible meaning you have to be someone who leaves a lot of reviews on the site inorder for your review to be seen.

Easiest Restaurant Reservation Software

Comentarios: Overall, I think this is one of the best online reservation softwares available.

Puntos a favor:

I absolutely love Yelp Reservations because it allows you to read reviews about a restaurant before making a reservation.

Contras:

The one thing that I don't like is that sometimes you can get a reservation for a specific time by calling the restaurant directly even though it may not be listed on this software as available.

Great website to check restaurant's review and book

Comentarios: As I mention to my friends, looking for a restaurant, go check them on Yelp and you can easily decide whether to go or not.

Puntos a favor:

It has most reviews about any restaurant. It becomes "one place to book a restaurant" website where you can order, pay, check review, view photos, get the directions and even message the restaurant. What else do you need when you are hungry and don't have to browse different websites.

Contras:

Sometimes I feel disappointed when Yelp doesn't allow to place order as they don't have tie-up with the website.

Used it multiple times for reservations

Comentarios: Good- I plan to continue to use it.

Puntos a favor:

I like yelp res. because i was able to see different restaurants and decide where I wanted to eat/reserve. My husband and I use it often when we travel-especially for NYC.

Contras:

There was not very much that I did not like about the program/reservation.

Yelp wonderful help

Comentarios: Overall I love this product!

Puntos a favor:

Easy to use and great for organizing my business.

Contras:

A little pricey but well worth the cost for peace of mind.

Yelp Reservations is Convenient

Comentarios: Overall my experience with Yelp Reservations has never disappointed. I find it convenient that the software indirectly indicates when a restaurant has reservations available or when they even accept them. I have made many reservations for my family or groups of friends at various restaurants and every time the restaurant has been expecting our arrival. I would recommend using Yelp Reservations especially when you are already browsing through Yelp for information on the restaurant you are planning on visiting because you can get everything done in one place!

Puntos a favor:

What I like most about Yelp Reservations is that if I am browsing reviews and menus on a restaurant I know I want to visit, I have the convenient option of making a reservation quickly online. I like that I do not have to call, and that Yelp Reservations basically "filters" for me which restaurants even have the option to make reservations. I also really like that they have a wide range of times that are still available, and that I can put how many guests and that I receive a confirmation email so I know that my reservation has been successful.

Contras:

There is not much to dislike about Yelp Reservations as it is a straight forward software that allows guests to make a reservation. Because I am so detail oriented, sometimes I do not like the doubt in my mind that maybe the restaurant did not receive my reservation, or the uncertainty that maybe the online options are not the most updated ones. I remember being skeptical about how the reservation system worked via Yelp the first time I used it, because I felt more comfortable calling the restaurant directly to make sure it was scheduled, but it turns out those doubts were for nothing as Yelp Reservations seems to have the most updated times available. I dislike not being in direct communication with the restaurant, in case more/other guests have called the restaurant and scheduled reservations at the same time as me, because Yelp does not indicate the volume of reservations at your selected time, and if the restaurant is contacted directly they may be better able to suggest a time that is less busy, or can confirm that there are still plenty of reservations available.

Yelp Keeps Improving - Enjoy Yelp Reservations!

Comentarios: Yelp Reservations has many benefits not only to use the user but also to the restaurant! Everything is digital and the you don't have to spend time calling, which requires the host at the restaurant to answer the phone (which is usually busy and loud!), and then having to say how many people are in your party, what your name is and spell your name, what time the reservation is, and also asking how long the wait is. Yelp Reservation provides you with all this information right at your fingers tips - you already know how long the wait is or if there is no wait, you can easily type in your name and information and then you get a confirmation and email - what a time saver! The restaurant and the user are on the same page when you arrive - avoiding phone call conversation mistakes and errors! Great job Yelp Reservations, I'd highly suggest any Yelp user to use Yelp Reservations - it just makes like simpler and easier!

Puntos a favor:

I've been relying on Yelp since they first began. I frequently check Yelp on my desktop, laptop, and I have the app on my phone. Yelp has really stepped up it's game and I appreciate that Yelp really filters reviews and gives the use a trusting experience and recommendation be it for restaurants, take out, cleaning services, medical, people, shops, the list goes on! Yelp Reservations has taken Yelp to the next level because it offers users an easier way to make a reservation - you can easily see what times are available, how long the wait is, and instantly send a reservation request to the restaurant without having to call. What a great additional service that Yelp Reservations had added to Yelp!

Contras:

I have no complaints. Yelp is very user friendly and has made reviews and dining experiences less hectic and overall easier for everyone!

A great solution from a brand you already trust

Comentarios: Yelp Reservations makes it possible to snag your customers right as they're getting hungry. As one of those customers, I'm grateful for a solution that lets me find my cake and eat it, too! I hope more of my favorite restaurants start using it, too!

Puntos a favor:

I love it when a brand I already know and love rolls out a software solution that solves a major problem. The problem? There are so many reservation options out there, and as a customer I have a short fuse when it comes to wasted time. When I'm hungry, I want my reservation yesterday. Yelp to the rescue! I love that I can make reservations right through the app I use to find my food.

Contras:

Yelp Reservations does have some of the same problems Yelp itself does: namely, the visual layout of the software is a little confusing. But it's a small price to pay for the ease of use you get.

Great Experience - Always room for improvement

Comentarios: Be where your competition isn't!

Puntos a favor:

On a website where reputation and reviews dominate, why not incorporate a way of making reservations through the platform as well. I love the idea of having a Yelp user check our website for pictures and reviews, and then further directly converting from the platform to make a reservation.

Contras:

My only complaint is that the follow through with the leads we receive from reservations isn't super high. We have a huge drop off from number of reservations we receive vs. how many actually come in.

Super cool option to save you time

Comentarios: This is overall such a great resource for the average consumer! A must try for you during your next free time!

Puntos a favor:

Yelp has always been a great resource for me to figure out more about the places around me and especially in regards to food options. Now this yelp reservations is an awesome tool for you to get ahead of the game and plan out your day and evening effectively to save you time and maximize your fun! Use it quick and easily with the app!

Contras:

The app did have a few glitches at first, but recently it has really been on par. It’s honestly at about the same level as other options out there, but I think more people using it and putting out reviews could really help point them in the right direction.

Great way to find and compare restaurants, shops, hotels, etc. in any area I'm unfamiliar with.

Comentarios: Easy way to find local eateries wherever I am

Puntos a favor:

I love that Yelp gives you your proximity to current location, it's easy to compare places (if you click on a place that you are looking at, it opens in a new window which means you don't lose where you were looking). Reviews are by real people, and have typically steared me in the right direction. Great to have photos too!

Contras:

Anyone with an opinion can right it - whether they know anything or not. It's a bit of a catch 22 - anyone can provide a review but if they have a bad experience and rate someone horribly, star ratings go down and I do pay attention to that.

All in one place...

Comentarios: 10/10 recommend. It's super easy to use, and you have everything you need all in one place. My favorite part is looking up the menu before I book.

Puntos a favor:

Yelp reservations goes beyond just making a reservation. Not only do I use Yelp Reservations to make a reservation, but I also get to look at reviews, the menu, photos... I even sometimes get specials from restaurants like free chips and queso if I "checked in". Very easy to use, and I get benefits.

Contras:

Not every restaurant is on Yelp Reservations, which makes it hard when you want to book a certain place.

Lot of set up intially

Comentarios: Great experience with good customer service

Puntos a favor:

Once everything is pre-set the system pretty much can run on its own

Contras:

A lot of time and planning is spent setting up how you want your restaurant flow to go

Reservation availability varies

Puntos a favor:

I already use Yelp to look up foods in my own city and when I travel so having the option to book a reservation while I already in the app is great.

Contras:

Not all restaurants offer reservations from the app - it's rare to find a gem restaurant with reservations via Yelp. Easier to find reservations on OpenTable.

Easy to use

Comentarios: It is something that is a common name for customers and businesses.

Puntos a favor:

That for the customer its a no brainier. Touch and click and by the evening your out with friends or families having dinner at your favorite restaurant.

Contras:

I can say I don't have any complaints unless I need to make one up in my head.

Yelp Reservations Rocks

Puntos a favor:

I love this app! I make all my reservations on Yelp and have not had one fall through or be a problem. I select the restaurant, time and number of people and once I submit the request, I get a text confirmation with my details and off we go to have lunch or dinner. Great for setting up meals with clients or friends and family. Love love love it.

Contras:

None at this time, I have not had any negative or less than positive situations while using Yelp Reservations.

Yelp app review

Puntos a favor:

large database of restaurant and value reviews

Contras:

Yelp Elite Squad system is confusing for user

Extremely convenient and useful to skip long waits!

Comentarios: Overall, my experience with Yelp Reservations has been amazingly positive. I would recommend its use to anyone who hates wasting time waiting!

Puntos a favor:

Ever since my friend showed me how to use Yelp Reservations, if it is available at the restaurant I am going to, I will use it. It enables you to check the wait times at the restaurant and check-in ahead of time, saving you a lot of time waiting at the actual restaurant. I have had multiple experiences where I would check-in early, receive my wait time, get to the crowded restaurant, and get ushered in before all the people who had gotten there before me. It's amazing!

Contras:

There is nothing I don't like about this software. It has saved me tons of time waiting at restaurants.

Yelp advertising is a scam

Puntos a favor:

Nothing. Yelp is filled with fake reviews.

Contras:

Sales agents and customer service reps are either ignorant or dishonest. They signed us up for services over the phone with the impression we wouldnt go over a specific budget. Two months later they send us an email stating that we owe almost 8x that budget. They were absolutely no help on the phone and time and time again, after MANY years and opportunities Yelp ads have been complete garbage.

THE best app there is!

Comentarios: Overall I like this app a lot, other than not being able to change your orders that it, I still love the app and I still recommend using it.

Puntos a favor:

I love this app and it is going to be a round forever this is the quickest and most efficient app ever I love it. I can see this app being around for a very long time

Contras:

The least thing that I like about this app is that When you want to reorder or change your order to your food you might have to cancel and reorder. you cant make changes once it is been sent out