Opiniones de SentricHR

Fully integrated HR platform and exceptional customer service!! Unheard of combo until SentricHR

Comentarios: Sentric has consistently offered a manageable platform form for integrated HR services (payroll, benefits, etc.) combined with easy to use self-service features but the greatest value Sentric provides is in their customer service. They offer proactive training sessions and respond quickly to any and all issues. They truly offer best in class service in addition to a strong HRIS platform.

Puntos a favor:

Ease of administration for a full integrated HRIS platform...payroll processes seamlessly based on the time and attendance module, open enrollment is no longer painful, data is easily accessible through standard and custom reporting features, and tax filings are completed faster than ever assuring compliance.

Contras:

The only "negative" which really isn't a negative is the implementation process. It can feel overwhelming to have so many options, particularly when you are a small organization, but the implementation team is there every step of the way to guide you and ensure you are set up for success on the system for your current and future needs.

SentricHR Review

Comentarios: I would say it was mostly favorable, however the implementation process was much more labor intensive on the customer end than we had anticipated, and there were a few miscues in the implementation that did cause some audit/cost issues on our end. The ongoing struggles with the support response time have also been a concern.

Puntos a favor:

The search and filter capabilities are a positive. The integrated time system and additional functionality of the upgraded time software is much better than what we had before.

Contras:

The customer service setup is not as quick and efficient as our setup on the old software. The availability of certain demographic/employment information is no longer available in the pay entry screen as it was in M3, thus there is a lot of toggling back and forth to verify information when we proceed payroll.

Worth Every Penny

Comentarios: The training, set up and onboarding has been great and regularly scheduled meetings/trainings have been extremely helpful. Our reps , [sensitive content hidden], have been so amazing and available to answer any questions…even on a Saturday!!!

Puntos a favor:

The amount of features you get for the cost is amazing. And it is so easy to use.

Contras:

I have control over a lot of the information entered to be able to edit it, but it would be nice to have the ability to edit all information.

Review with less than 1 year experience

Puntos a favor:

easy to enter new hire data - some of the reporting features - customer support is great

Contras:

lack of face recognition - no push notifications - everything seems more complicated than it should be - I think implementation and rollout should/could have been smoother

Sentric

Comentarios: Mostly it is a good system. We've had some difficulties with canceling time off requests and setting up schedules.

Puntos a favor:

The ability to look up information on employees, store documents, and initiate pay increases and title changes.

Contras:

There are some quirks. example you have to be careful about when you input a change in relation to the effective date. Payperiod ending must also be after the paycheck run or it is effected in that time between the end of payperiod and paycheck

The entire platform needs an improvement from web portal to mobile application.

Comentarios: Adding data into a central location.

Puntos a favor:

I like that I can see my PTO and W2 information. I can easily review my teams hours for the previous and current pay period.

Contras:

* Mobile application on android is flakey and disconnects constantly even though GPS /location services are enabled. * There are many times I used the mobile app and it caused multiple punches which in the end annoys me and HR to fix. * Everytime I submit a review for an employee, I get an error to contact the system admin. By the way I am the director of IT and this is super annoying to have managers call my department for software that is not managed by us. * after submitting a review the format is stripped and becomes a huge paragraph and hard to actually conduct a review. You should keep the format or all HTML. * Employees that are salary should be able to manage there own time and fix there mistakes in punching in and out. I have to review and approve anyways later for payroll. This is an extra step that causes distractions for both management and employee. * The web interface is not responsive. * the home page should nit display any sensitive information, because when I am conducting a review, I have to login to my account. Employees should never see my PTO. * Its easy to see how much hours my employee works in time and attendance, but its harder to see my own time per pay period, Why? * It was not intuitive to find how to create additional punches or modify segments. having an icon or visual display would help. I have more to add, you can give me a call.

Missy was very helpful in transition from old payroll system.

Puntos a favor:

Allowing all features to be in one dashboard for employees.

Contras:

Manually having to add certain things for specific employees.

SentricHR is a reliable HR management tool with a wealth of functionality for businesses wishing to

Comentarios: SentricHR is a reliable HR management tool that provides a wealth of functionality for businesses wishing to automate their HR procedures. Particularly remarkable features are the onboarding process, work and attendance management, and customizability.

Puntos a favor:

Some of the most important traits are listed below. I have seen; that The onboarding procedure at SentricHR is quick and simple, making it simple for new recruits to submit the required documentation and get started right away. SentricHR's work and attendance management function is thorough and enables managers to effortlessly keep track of employee vacation time, sick days, and overtime.

Contras:

SentricHR's limited application connections might be a disadvantage for businesses seeking a more complete HR IT stack.  Moreover, SentricHR might be costly, particularly for smaller businesses or those with tighter budgets.

Sentric HR and Payroll in a non-profit setting

Comentarios: Excellent so far.

Puntos a favor:

What I love about Sentric: The very best support from our Sentric team; excellent trainers and resources.The G/L: Our Sentric team worked with us to develop a G/L suited to our company's needs which are very specific and grant-related.

Contras:

Haven't used it long enough to tell. Like any other payroll system, entering the necessary data for start-up was time-consuming.

SentricHR

Puntos a favor:

The software is very clearly arranged, so there is no problem with orientation, it is very intuitive to use. Frequent updates and addition of new features. Fast customer support time, resolving requests without any problems. All the data in one place as far as employee wages and benefits.

Contras:

Occasionally a minor problem with the mobile app, requiring a restart of the app, but otherwise no problems. We were satisfied with the SW, it met expectations and fulfilled the functionalities.

Excellent product

Comentarios: We utilize the electronic personnel records and document management features and both have really helped improve our HR process.

Puntos a favor:

Really enjoy how intuitive this system is!

Contras:

Very user-friendly software! I have ran into very few technical issues.

SentricHR

Comentarios: Sentric has been very beneficial for us going from just a payroll system to an HR/payroll system, and we’ve added more features over the years. Sentric has allowed us to streamline our processes, assist in compliance and reporting, and gives us information at our fingertips. The customer support is quick and responsive, and I get connected with the right person to help me every time. And on top of all of that, Sentric keeps improving and developing their software.

Puntos a favor:

I like that we are able to house a lot of information in one place. This makes it easy to access and use for streamlining processes, reporting, and getting information. The document feature has been really nice, and I look forward to additional updates. It's helping us head towards paperless, and it makes it more convenient as we are spread out over multiple states. We recently added the recruitment module and that has been very helpful for our recruiting and compliance efforts. Customer support is very prompt and helpful. When I was first looking at HR/payroll software options, I wanted a dedicated customer service rep, and so I wasn't happy when Sentric initially changed their model. However, having working with them for a couple years, I do really like the customer support, because I'm dealing with an expert in the specific area of the software that I have a question on.

Contras:

There are a good amount of standard reports and the ability to do ad hoc reports. However, sometimes I'm not always able to do everything I want in a report. There are also occasions that the system doesn't do exactly what I want. However, I realize that is the case with any system that is designed for tons of clients. And normally, there is a work around that can be figured out.

Sentric HR Review

Puntos a favor:

The software is extremely to use as an administrator and also easy for employees and managers to navigate. The customer support that I have received over the years has been amazing. I have contacted customer support many times and every time I have received a quick response to my issue with help and/or ideas to resolve my issue. The knowledge and expertise of the customer support team is top notch and they are always so helpful.

Contras:

Some times creating reports can be challenging; having descriptions of available fields would be helpful.

Love SentricHR

Comentarios: I would highly recommend SentricHR to my colleagues. I love how easy it is to use and the customer support is awesome.

Puntos a favor:

SentricHR is extremely user friendly, and tracks everything we need it to track. We love being able to direct employees to their own profile to see paystubs, sick and PTO balances, and the use of the forecast option. I believe this empowers the employee more than we know!

Contras:

There seems to be a few glitches here and there with SentricHR. I love the constant updates and believe they are necessary, however it seems to always change really random things. This is probably also a lack of knowledge on my part.

Best Customer Service Team Ever!!

Comentarios: If there is ever anything I do not understand, need a path to reach or operator error, Sentric amazing Support Team is fast to respond and make me feel as if even my smallest concernm is a major concern with their personalized response.

Puntos a favor:

Easy to use dashboard Unparalleled training Team

Contras:

I use that user had more ability to create reports themselves without having to pay for custom reports & even when some of our custom reports need to be updated or changed, there is another fee involved. Wish the feed did not lock so many items at the top making me having to scroll down anytime I need to see changes made by HR for me to Process.

SentricHR Fan

Comentarios: We have had a great experience with SentricHR and I can't stress enough how great the support staff is. I've never had an issue that was not quickly resolved other than the mobile app.

Puntos a favor:

The software is very user friendly and all the training and support staff are outstanding. Our organization does not use the software for payroll but may transition to that in the future. SentricHR has helped us streamline our processes into one location.

Contras:

When I have found something I would like the software to do, support has been able to create a report or find a work around. One thing we've had trouble with is the SentricHR app for iPhone users; it won't load.

Ease of doing business

Comentarios: I had a wonderful experience, I had to convert data from the old system and the team made sure I knew it was overwhelming at first, but then it got easier, and with that ease my system loaded well, my data was safe and secure, the training to the staff and employees on how to use it was so easy. The support from SentricHR is the best I have ever had with a software company. They are all a great group of people!!!

Puntos a favor:

The ease of review employee profiles and the entering of data. The flow of the data, using a one system log in to retrieve your employee data. Time Card access and Employee Self Service.

Contras:

I don't have anything to list at this time, but one wish list would be that once you type the employee's name in instead of hitting the Search button the system would automatically pull the name up.

Sentric is Amazing!

Puntos a favor:

Sentric makes all aspects of employee payroll, benefits, absences and performance management easy to use.

Contras:

Printing the performance reviews is very cumbersome and could use updated. It takes multiple clicks and time to get to the final PDF download to print. Many times, employees give up thinking the system isn't working and HR has to pull for them.

New SentricHR User

Puntos a favor:

Integration team was very easy to work with. Some features were harder than others to implement but overall a good experience

Contras:

PTO/Absences were very difficult to get transitioned over and get balances correct. Also benefits such as GTL had to be manually entered with no upload so that was very time consuming. Also, reports are not able to be filtered or changed so we have to run multiple reports for information. Would like to have the Report Writer capability that was in M3

Anthesis Review

Comentarios: Overall, I feel that the experience using Sentric has been a positive one. Support from Sentric is the best thing since during implementation there is only so much time to learn as much as we can about the core functions of the software. It is nice to be able to call support or use the help section for relevant articles and previous training.

Puntos a favor:

The thing that I like most about this software is the Time section. It helps the most when it comes time for payroll.

Contras:

The feature that is the least used is the candidate section. I feel that there is not much of a compelling reason to use it as of now.

very nice package

Comentarios: WE are very new at it but i do have to say the implementation specialist is great.

Puntos a favor:

all the features that tie into each other and easy of use for employees

Contras:

The complication of scheduling in time and attendance and the fact we can't start adding entries into the next payroll without missing new employee entries or changes to rates.

Corporate Air

Comentarios: Good. There is a lot to learn but [SENSITIVE CONTENT HIDDEN] and the team have been extremely helpful with our scheduled calls and pop up questions/calls. [SENSITIVE CONTENT HIDDEN] has helped me learn at a pace that I can retain the most information.

Puntos a favor:

There is a lot to the software but its easy to use. SentricHR and Attendance work great together.

Contras:

Routes and Alerts is going to take a while to learn. There is a lot you can do but being new to the software it seems complicated.

Customer support is great

Puntos a favor:

The people are great and the software is flexible enough to get everything we need

Contras:

Would like to be able to export to excel more

Sentric Workforce has been beneficial in organizing and tracking our HR data.

Puntos a favor:

The ability to easily pull Ad Hoc Reports, containing only the data I need, is the most valuable function I have found working with this system. The customer support has been very helpful at answer questions and helping to find solutions.

Contras:

There is not a quick and easy way to upload a large volume of data without individually uploading the files.

Great HR software for the price

Comentarios: Overall, this system is easy to use and has robust features

Puntos a favor:

Ease of use, great implementation team and customer service

Contras:

They can continue to develop further technologies to aid in process maagement