--- description: ¿Qué es y para qué sirve 1CRM? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es 1CRM? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Sistema CRM](/directory/2/customer-relationship-management/software) > [1CRM](/software/131566/1crm) # 1CRM Canonical: https://www.capterra.mx/software/131566/1crm Página: 1 de 4\ Siguiente: [Página siguiente](https://www.capterra.mx/software/131566/1crm?page=2) > La solución de CRM más intuitiva, personalizable y rentable del mercado. > > Veredicto: 57 usuarios lo han valorado con **4.3/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa 1CRM? Propietarios de pequeñas y medianas empresas que buscan una solución de CRM completa y rentable que puedan personalizar para adaptarse a las necesidades únicas de su negocio. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.3/5** | 57 Opiniones | | Facilidad de uso | 4.2/5 | Basado en las opiniones generales | | Asistencia al cliente | 3.9/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.3/5 | Basado en las opiniones generales | | Funciones | 4.0/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: 1CRM - **Constitución**: 1997 ## Contexto comercial - **Precio inicial**: USD 15.00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (local), Linux (local), Android (móvil), iPhone (móvil) - **Idiomas admitidos**: alemán, español, francés, inglés, italiano - **Países disponibles**: Alemania, Australia, Brasil, Canadá, China, Estados Unidos, India, Japón, México, Reino Unido ## Funciones - Acceso móvil - Alertas y notificaciones - Almacenamiento de documentos - Automatización de marketing - Búsqueda/filtro - CRM - Campos personalizables - Captura de clientes potenciales - Contabilidad - Controles o permisos de acceso - Creación de informes y estadísticas - Creación de informes/análisis - Creación de marca personalizable - Facturación - Gestión de clientes potenciales - Gestión de contactos - Gestión de contratos o licencias - Gestión de correo electrónico - Gestión de descuentos - Gestión de flujos de trabajo - Gestión de la base de conocimiento - Gestión de proyectos - Gestión de tareas - Gestión del pipeline de ventas - Herramientas de colaboración - Informes personalizables - Integración de redes sociales - Modelos personalizables - Métricas de rendimiento - Panel de actividades - Portal de autoservicio - Presupuestos y estimaciones - Previsión de ventas - Recordatorios - Segmentación - Seguimiento de interacciones - Seguimiento horas/gastos - Sistema de calendarios o recordatorios - Varios idiomas ## Integraciones (en total: 32) - Adobe Commerce - Dropbox Business - Evernote Teams - Gmail - GoTo Meeting - Google Calendar - Google Maps - Google Workspace - HubSpot Marketing Hub - Joomla - Lead Guerrilla - LinkedIn for Business - LiveChat - Meta for Business - Microsoft Excel … y 17 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Chat ## Categoría - [Sistema CRM](https://www.capterra.mx/directory/2/customer-relationship-management/software) ## Categorías relacionadas - [Sistema CRM](https://www.capterra.mx/directory/2/customer-relationship-management/software) - [Software CRM para pequeñas empresas](https://www.capterra.mx/directory/31583/small-business-crm/software) - [Software de gestión empresarial](https://www.capterra.mx/directory/30532/business-management/software) - [Software para cotizaciones](https://www.capterra.mx/directory/30201/quoting/software) - [Software de gestión de contactos](https://www.capterra.mx/directory/30016/contact-management/software) ## Alternativas 1. [Bitrix24](https://www.capterra.mx/software/113540/bitrix24) — 4.2/5 (984 reviews) 2. [Odoo](https://www.capterra.mx/software/135618/odoo) — 4.2/5 (1294 reviews) 3. [Zoho CRM](https://www.capterra.mx/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.mx/software/61368/salesforce) — 4.4/5 (18768 reviews) 5. [Dynamics 365](https://www.capterra.mx/software/157279/dynamics-365) — 4.4/5 (5811 reviews) ## Opiniones ### "The best CRM solution we've found" — 5.0/5 > **Marcus** | *25 de agosto de 2015* | Tecnología y servicios de la información > > **Puntos a favor**: Everything's included - we've not needed to buy anything else Self-hosting (we provide hosting for customers, so we prefer this route) Fast Reliable Mobile sync Joomla portal integration Great support > > **Puntos en contra**: Email marketing setup is quite complicated (though we are biased\!) More documentation needed More integrations would be good > > We are a small company selling our email marketing service, smartmessages.net, and we are also the UK 1CRM partner. We started out using SalesForce, but quickly realised it was very limited and very expensive if we wanted to add the features we needed. We then turned to SugarCRM which solved most of the cost issue, but found it similarly restrictive, and also proved extremely unreliable. 1CRM was just what we wanted, providing all the features for a great price and without the unreliability, so we now use it for all our CRM needs. It worked so well for us that we became the UK partner for 1CRM in 2006, and so we use it to manage our 1CRM customers too\! We are especially keen on the invoicing and lead/opportunity pipeline, and make extensive use of the google apps integrations (we're all Mac \& Linux based). The features introduced in the 1CRM Enterprise Edition have made it much more powerful and adaptable for our customers' needs. It's shown itself to be scalable too - we have installations ranging from 2 users to 80 without any performance problems. We have written a 1CRM extension to link it to Xero (an online accounting service), so we have an effective accounting integration too. ----- ### "Excellent business management app for the SMB segment" — 5.0/5 > **Jacques** | *26 de agosto de 2015* | Telecomunicaciones > > **Puntos a favor**: - 360° view of our business - easy yet powerful customization - possibilities to integrate with third party applications (telephony, accounting, portal, billing...) - good support > > **Puntos en contra**: - portal uses Joomla which we find quite old-fashion (would prefer Drupal) > > We, at ALLOcloud.com, have been using 1CRM (was Info@hand when we started) for the last 8 years. We thoroughly benchmarked several web-based solutions (incl Sugar and SalesForce) and finally chose 1CRM. The main decision criteria were: - 360° view of our business - easy yet powerful customization - possibilities to integrate with third party applications (telephony, accounting, portal, billing...) - good support We've been happy customers since. Just for reference, we host the product on our own servers ----- ### "The transformation into 1CRM was really bad, support even worse." — 1.0/5 > **Julian** | *13 de octubre de 2017* | Software informático > > **Puntos a favor**: The OpenSource concept is obviously wonderful, but needs to be transformed into a usable product with proper support, which is where 1CRM fails. > > **Puntos en contra**: The leverage of SugarCRM into 1CRM fails in simple things like country lists that you can't add to, yet not all countries are included in the list (for example, there is no United Kingdom, UK, Britain, Great Britain, or England\!), and the security certificate had expired. If you're ok to override the big red "insecure site" warnings to store your critical business data, go ahead. Me not. Whereupon "support" tells you it's your fault and you're stupid and anyway commercially useless to them. Reports are childishly implemented, can not be used by a business - but you can re-do them yourself using a clunky and functionally limited interface for an additional fee. Professional-looking offers, order confirmations, and invoices have been around for decades, should be included in the most basic version of any product, and should not need end-user re-programming at any cost. > > The culture of the 1CRM implementation of SugarCRM featuring incomplete, inflexible and user-unfriendly software reinforced by unhelpful and disdainful "support' is propagated throughout their network, for example by their German distributor Visual4 GmbH, who auto-renewed a subscription even though it had been cancelled (as just one example of their total administrative failure - they didn't know if you're a cloud or own-server customer, as another of many) and refusal to support a fully paid-up customer because s/he identified real and tangible problems rendering the software near-unusable. ----- ### "Over-complex product, terrible customer support" — 1.0/5 > **Julian** | *14 de abril de 2017* | Software informático > > **Puntos a favor**: There is an attempt to integrate all aspects of CRM, EM, DM, etc into a single product, which is great - if it worked. It doesn't. > > **Puntos en contra**: Unserious functionality that you are forced to include (can't suppress, or even edit out), that you simply can't present to a prospect or customer, very clunky functionality, sometimes excessively complex. "Support" is a scam whereby they just try to upsell you to a higher package (which doesn't solve the problems, btw - we tried) or expensive consulting hours. If you object, they cut you off completely, stonewalled. > > This is an amateurish product cobbled together and presented under false pretenses about what it can do, and what you should expect. You cannot use this product if you have real customers, except perhaps some B2C who don't care. For B2B, don't waste your time even looking at it. ----- ### "Beyond pure CRM\!" — 5.0/5 > **Larry** | *17 de septiembre de 2015* > > **Puntos a favor**: Comprehensive solution for virtually all aspects of a small/medium business Ability to tailor modules without programming (Studio features) Workflow \& notifications capabilities provides excellent process control > > I have used the cloud offering of 1CRM personally in my management consulting business. It is a great way of managing all the usual CRM kind of activities. Of greater testimony to this solution is its rollout at one of my clients. Initially implemented in Sales \& Marketing for CRM functions it has proven so effective they have adopted 1CRM as their primary corporate information management system and are in the process rolling out most of its other functionality - it truly is a complete "small business management" system. ----- Página: 1 de 4\ Siguiente: [Página siguiente](https://www.capterra.mx/software/131566/1crm?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.mx/software/131566/1crm) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados