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Sobre BigCommerce

BigCommerce te permite personalizar tu sitio, administrar envíos y pagos y enumerar tus productos en Amazon, eBay y Facebook.

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Puntos a favor:

It has a good amount of templates you can explore. Despite it is thought for people less into web designing, it also allows more tech-savvy users and developers to apply some HTML and CSS styling.

Contras:

Support sometimes doesn't know everything about ongoing issues with the platform so sometimes it is frustrating to iterate an issue that team members don't even know are happening.

Valoraciones de BigCommerce

Evaluación media

Facilidad de uso
4.2
Atención al cliente
4.2
Funcionalidades
4.2
Relación calidad-precio
4.1

Probabilidad de recomendación

8.1/10

BigCommerce tiene una valoración global de 4.4 estrellas sobre 5 según las 318 opiniones de usuarios de Capterra.

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Filtrar opiniones (318)

Michael J.
Michael J.
CEO
Usuario de Linkedin verificado
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Strong but could use a few improvements. WordPress integration!

5.0 hace 2 años
Los subtítulos en español están disponibles en el reproductor de video
Carla
Carla
Consultora SEO en Perú
Usuario de Linkedin verificado
Diseño, 501-1,000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Interesante opción para crear una tienda online

5.0 el año pasado

Puntos a favor:

BigCommerce es una solución muy interesante para el comercio electrónico, posee muchas herramientas, plantillas y más funcionalidades a un precio asequible que lo destacan de otras plataformas similares como Shopify. Crear una tienda en línea en Bigcommerce es muy fácil y rápido. Además, el proceso de pago es muy seguro y confiable.

Contras:

Llevo poco más de un año usando Bigcommerce para algunos proyectos y hasta el momento no he tenido inconvenientes. Y ante cualquier duda el equipo de atención al cliente suele responder medianamente rápido.

Sabino Eduardo
Sabino Eduardo
Freelancer en Perú
Usuario de Linkedin verificado
Diseño gráfico, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Excelente alternativa para el comercio electrónico

5.0 el año pasado

Puntos a favor:

Me encanta BigCommerce y considero que es una excelente alternativa para el comercio electrónico, muestra los productos con una interfaz limpia en la que el usuario puede acceder al catálogo de los productos sin problemas y puede realizar los pagos de forma muy segura. Además, cuenta con funcionalidades o complementos con los que puedes potenciar tu ecommerce con un costo accesible.

Contras:

BigCommerce está muy bien, lo que sí me gustaría es que tuvieran una mejora en el tiempo de respuesta del equipo de atención al cliente.

Katalina
Ing. Sistemas en Colombia
Tecnología y servicios de la información, 10,000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Me Encanto

4.0 hace 10 meses

Puntos a favor:

Su gran ventaja es que es posible personalizar en totalidad su interfas.

Contras:

cuando miramos la investigacion de terceros no se encuentran todas las aplicaciones necesarias.

Eduardo
Eduardo
Ingeniero de Sistemas en Perú
Usuario de Linkedin verificado
Diseño, 501-1,000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Excelente solución para el comercio electrónico

5.0 el año pasado

Puntos a favor:

BigCommerce me ha sorprendido, es una solución excelente para crear tiendas online. He probado otras soluciones como Shopify, pero Bigcommerce ofrece muchas herramienta a un precio más razonable. Además, el proceso de pago cuenta con diferentes pasaleras y es muy seguro. Muy recomendable.

Contras:

En cuanto a funcionalidad no he tenido inconvenientes, pero en la parte estética si me gustaría tener mayor libertad para personalizar mi tienda online.

Luis armando
Director operativo en México
Comercio y desarrollo internacional, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Comercio electrónico

5.0 el año pasado

Comentarios: Muy satisfactoria recomendacion promedio de uso

Puntos a favor:

Las ventajas.competitivas herramientos para el.comercio electronico.internacional diseño de páginas y ventas online

Contras:

Problemas seguridad datos y complejidad.en la implementación

alexandra
alexandra
Marketing en Perú
Usuario de Linkedin verificado
Diseño, 501-1,000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

BigCommerce una de las mejores soluciones para el comercio electrónico

5.0 el año pasado

Comentarios: Me recomendaron usar BigCommerce para mi nuevo proyecto de ecommerce, y hace 8 meses que llevo probándola y estoy muy contenta con mi decisión. La gestión de mi tienda a sido muy fácil y los resultados de las conversiones han sido positivas. Incluso he pensado en usar BigCommerce para futuros proyectos propios y de clientes.

Puntos a favor:

BigCommerce ofrece la posibilidad de crear tiendas en línea con un estilo profesional y sin muchas complicaciones. Los productos se muestran correctamente, el gestor de inventario va de maravilla y el carrito de compras es eficiente. Además, Los procesos de pagos son muy seguros e incluyen las pasarelas de pagos de mayor confiabilidad del mercado.

Contras:

Podrían mejorar un poco más en la parte del diseño de las tiendas y su adaptabilidad a diferentes dispositivos. Por lo demás, va muy bien.

Usuario verificado
Usuario de Linkedin verificado
Ingeniería industrial o mecánica, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Una gran opción para pequeños negocios

4.0 el año pasado

Comentarios: BigCommerce consigue mantener mi negocio en marcha y lo de manera sencilla. Puedes mantenerlo sin la necesidad de gastar mucho tiempo en su mantenimiento y gestión.

Puntos a favor:

En general es muy fácil de usar. El sitio de comercio electrónico que configuramos se ve increíble y parece funcionar la mayor parte del tiempo. Es un software bastante profesional y se sincroniza bien con diferentes plataformas de pago.

Contras:

No tengo muchas pegas contra BigCommerce, los planes mensuales podrían tener un menor coste.

luis
estudiante en Colombia
Electrónica de consumo, 10,000+ empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

comentario bigcomerce

5.0 el año pasado

Comentarios: Me gusta bigcomerce, es la plataforma de comercio online más buena y facil de aprender a manejar.

Puntos a favor:

Me gusta que tiene muchas plantillas para mi tienda online, también que es muy facil de utilizar y de gestionar todo para mi tienda ya que cuenta con muchas herramientas para su optimización y me brinda soporte técnico.

Contras:

Lo que no me gusta de bigcomerce es que a pesar de tener buenos temas resultan algo caros, pero valen la pena.

Usuario verificado
Usuario de Linkedin verificado
Ingeniería industrial o mecánica, 501-1,000 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Es un software muy confiable y seguro

5.0 hace 2 años

Puntos a favor:

Pues me gusta mucho este software por su diseño

Contras:

Pues la verdad no hasta el momento no le encuentro fallas

Bryan Jerico
Bryan Jerico
Técnico IT en Perú
Usuario de Linkedin verificado
Tecnología y servicios de la información, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

El comercio con BigCommerce

5.0 el año pasado

Comentarios: Me gusta que sea muy segura, que organice mis inventarios y que agregue la seguridad a mis pagos

Puntos a favor:

Que tenga seguridad en su página web y que se puedan filtrar los productos, su precio me parece el adecuado para promocionar nuestra página y a la vez tener una mejor organización de nuestra tienda.

Contras:

Necesitas tener conocimiento previo en diseño de páginas ya que hay opciones en que el usuario común no podria entender.

Justin
Justin
Director of E-commerce & Marketing en EE. UU.
Usuario de Linkedin verificado
Comercio minorista, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

TYLER'S x BigCommerce

5.0 hace 3 años

Comentarios: BigCommerce has been absolutely phenomenal. We're glad to be based in Austin, Texas alongside some of the BigCommerce team. Their support staff has been instrumental in our ability to adjust when a problem arises, and find a long term solution to ensure our ongoing success.

Puntos a favor:

BigCommerce has developed a simplistic software that's allowing small and mid size companies to maneuver at scale. We've been able to learn and adapt new strategies as their team continues to open new capabilities to developers and as they push development in their app market. Fast and reliable apps will be key to building and maintaining the next evolution of ecommerce businesses and having that infrastructure in place will be pivotal in the years to come.

Contras:

When we teamed up with BigCommerce, they were a newer competitor in the market. Some similar companies were able to offer functionalities that were limiting to our initial growth through ecommerce. Being a brick and mortar based business since 1978, we had a multitude of functionalities needed to keep up with our physical locations. Although they couldn't offer these features out of the gate, they were quick to get them implemented and worked closely with us to resolve our issues.

Nathan
Nathan
Marketing Manager en EE. UU.
Usuario de Linkedin verificado
Artículos deportivos, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Among the best ecommerce solutions for growing businesses

5.0 hace 5 años

Comentarios: We initially transitioned from Lightspeed eCom over to Bigcommerce because their platform offered greater scalability and entry-level features than what Lightspeed offered. Because we use Lightspeed POS, however, integrating product data between the systems was a challenge and a lengthy process. It also takes some effort to maintain the connection (via a third-party service using their API).

Puntos a favor:

Bigcommerce offers some of the most inclusive features in their entry-level product options, making them excellent for small businesses. Their level of customer support and transparency about service issues and new features in development are excellent and perhaps one of the main reasons why we've kept using Bigcommerce instead of switching to a platform that meets other essential features that we are still awaiting from Bigcommerce. The availability of third-party apps (including shipping and logistics integrations) has been great to work with so far.

Contras:

Storefront development is currently very lackluster and it can be difficult to get a truly customized website without hiring a developer or investing in web development skills of your own. This is also true of their e-mail features. If you don't have more than a basic understanding of HTML, it will be next to impossible to customize their system e-mails without a third-party solution. Also, while their entry-level features are among the most plentiful in the industry, a few features (such as Google Reviews integrations and Abandoned Cart Recovery) are reserved only for higher-tier plans, which doesn't make sense from a financial standpoint as their costs to support these features should be minimal.

Alicia
Owner en EE. UU.
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Big E Commerce

3.0 hace 2 meses

Comentarios: I love it It's a great product for people starting websites and just getting into e-commerce.

Puntos a favor:

The free trial is great when you want to test out the product before purchasing.

Contras:

For some people it might be to technical to understand.

Usuario verificado
Usuario de Linkedin verificado
Comercio minorista, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Easy to use and scale

5.0 hace 2 años

Comentarios: We have been with BigCommerce for six years now and have had very minimal downtime. The rare instances we've had to contact customer support have been handled quickly. Support forums and customer facebook group monitored by BC have been a tremendous help when troubleshooting or looking for ways to customize our online store.

Puntos a favor:

Out of the box, BigCommerce has more built in features than other online carts out there. Pretty straightforward setup making it fairly easy to get up and running in little time.

Contras:

Not as easy to customize themes/store interface. When you edit the source code you need to make sure you document what was done as the changes don't carry over when you update the theme of your site.

Stephanie
Stephanie
System Administrator en EE. UU.
Usuario de Linkedin verificado
Tecnología y servicios de la información, 10,000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

I prefer BigCommerce for its simplicity and ease of use

4.0 el año pasado

Comentarios: BigCommerce has been the answer to all of the problems that have plagued my online store. Adding and managing products has never been simpler than it is on this site. With just a few clicks, I can make simple, customizable, and downloadable products.

Puntos a favor:

In every way, BigCommerce is the ideal platform for my company. This platform's dashboard is fantastic, and I appreciate how simple it makes managing and uploading stock. The quickness and dexterity that has been put into protecting and expanding my product sales has met with my complete satisfaction. To run my online store without any restrictions and in a professional manner is a dream come true.

Contras:

Although there are times when certain features do not function properly, such as when I am unable to access the applications within the back end or when newly updated features are not compatible with my configuration since I am still using an earlier version of BigCommerce, I have been using the platform for years.

David
David
CEO en Grecia
Usuario de Linkedin verificado
Muebles, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Misleading Pricing, Deteriorating Customer Service

3.0 hace 10 meses

Comentarios: When I first started using the platform, I found the customer service phenomenal. Lately, the level of service has deteriorated sharply.

Puntos a favor:

I like that I don't have to worry about maintaining my own website servers as I did when I was running my own platform.

Contras:

Lack of transparency on the pricing. Recently I was over billed several months in a row. When I wrote to them to raise the issue, they took three weeks to respond. Then they told me that their system raises prices when my sales revenue goes up, but will not lower them again when sales revenue falls. So it's my responsibility to watch my billing like a hawk and inform them when I fall to a lower pricing tier. Otherwise, they'll continue billing me on a the more expensive tier even though their own billing page indicates I should be paying far less.

Alice "Bess"
Alice "Bess"
Manager en EE. UU.
Usuario de Linkedin verificado
Ropa y moda, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Easy to Use

5.0 hace 3 años

Comentarios: BigCommerce has helped us transition seamlessly from being a brick and mortar to online only sales.

Puntos a favor:

Very simple setup and easy to maintain my website effectively. Customer service has been very helpful every time I have had a question or concern.

Contras:

Linking to Facebook shop has not been successful yet, however I have not particularly focused on that as we would direct it to the website anyway.

Usuario verificado
Usuario de Linkedin verificado
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Bigcommerce may not be the biggest name in eCommerce, though it's great as a user and developer

5.0 hace 4 años

Comentarios: I've used Bigcommerce for new businesses with clients unfamiliar with website or eCommerce management, and have managed to set them up comfortably with an eCommerce site that is easy to update and maintain a blog on.

Puntos a favor:

Bigcommerce is very developer and user friendly. I found it to be stand out when developing a custom theme, and was able to easily integrate a clients inventory system and train them to use the system faster than with competing tools.

Contras:

I don't have a great deal of trouble with Bigcommerce. I think the main gripe is that abandoned cart recovery requires a more pricey monthly plan. This feature would be great for smaller businesses trying to get started.

Usuario verificado
Usuario de Linkedin verificado
Comercio minorista, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

A great tool for customizable templates

4.0 hace 4 años

Comentarios: I love it. It offers additional features like my online store's SEO, drop shipping, etc.

Puntos a favor:

Love the templates available for my store and customization options.

Contras:

Price difference between the level of subscriptions can be a little high. Some basic features fall into a higher subscription.

Usuario verificado
Usuario de Linkedin verificado
Ropa y moda, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Great for Small Businesses

5.0 hace 4 años

Comentarios: Bigcommerce helped our business to start with a webpage. The customer service is great and they are always open to new ideas.

Puntos a favor:

The ease of using Bigcommerce was a huge plus for our business. It was easy to navigate and program the software to fit our business needs.

Contras:

The options for adding different clothing options didn’t exist making it difficult for our customers to choose their sizes in the drop down sections.

Shelby
Business Solution Strategist en EE. UU.
Automoción, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

NONE of my expectations met

2.0 hace 3 años

Comentarios: BigCommerce has met NONE of my expectations and all I’ve asked for is basic functionality. They constantly steer me toward expensive apps that do not integrate seamlessly. Every app I’ve installed has caused a problem with another app or the native functionality of the platform. Simple desires have been turned into nightmares and BigCommerce has offered no support. They also refuse to assign us an account manager even though we’re an enterprise customer. I beg you, DO NOT sign up for one of their plans. You will regret it.

Puntos a favor:

BigCommerce has a minimal learning curve. I breezed though the backend even on my first day using it.

Contras:

BigCommerce charges WAY too much when all they really offer is the ability to integrate with other apps which also charge way too much. Their platform is a rabbit hole.

Tom
Marketing Manager en EE. UU.
Materiales de construcción, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Big Commerce Web Development E-Commere

4.0 hace 4 años

Comentarios: All-in-all, BigCommerce is fairly easy to use and I am happy with the template selection. But, the key is some of the plug-ins like Shogun.

Puntos a favor:

Once I got the hang of using plug-in software like ShoGun for landing page development, BigCommerce became pretty easy to use.

Contras:

The software is not as customizable as I would like. I wanted to add size selection to a base item. But, instead, I had to list multiple size variations of the same product color.

Rick
CEO en EE. UU.
Usuario de Linkedin verificado
Hardware informático, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

If you are serious about growing your business, there is no other platform to consider.

5.0 hace 5 años

Comentarios: For the most part, BC is attentive and addresses our issues. Reps change more frequently than I would like and they are not very helpful. Most aren't there long enough to learn the position. The core staff and the support team are second to none. There is not one weak link on the support team. You will not understand how important this is until you need help from another provider and wait 30 minutes to talk to someone who knows less about the product than you and learned English as a second or third language.

Puntos a favor:

BigCommerce Support is not only the best there for an e-commerce platform. It is the single best support compared to every provider I have ever used. They answer the phones quickly. The person who picks up the phone knows what he/she is doing. Calls never have to be escalated and the issue is (almost) always resolved. My issues are normally fixed within 10 minutes of picking up the phone to dial. BC doesn't waste your time. PCI compliance was a big part of why we moved. BC takes it all on. We no longer have to provide scan reports or do any paperwork. Consistent conversion rates - there are few ups and downs. I can depend on my site to be functional. Adding products, categories and landing pages is simple. 2 months after moving to BigCommerce I let my entire development team go. We no longer needed any of them. Training an employee to add products takes just a few minutes.

Contras:

Some things seem to take forever to get done. 301 redirects are difficult to manage and a fix has been in and out of the works for years. Product page load times can exceed 1000ms. Mobile PageSpeed is big in Google's eyes and we are slower than average.

Carlos Rodolfo
Carlos Rodolfo
Director of Digital & Loyalty - ampm & Thorntons en EE. UU.
Usuario de Linkedin verificado
Petróleo y energía, 10,000+ empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

BigCommerce welcome to the big market

5.0 el año pasado

Comentarios: BigCommerce has been a great acquisition for our company as it has greatly enhanced all our sales departments at all levels, through its range of functions the sales processes have improved dramatically increasing our productivity and revenue. The organization of orders and inventory management has helped our team to have more order in the processes.

Puntos a favor:

Order processing has become much simpler at every step of the process since using BigCommerce, maintaining order and increasing customer satisfaction. The reports provided by BigCommerce are extremely detailed and give us a different perspective of all stages of the process, allowing us to maintain greater control and correct possible failures in time. The management of customer profiles allows us to make personalized offers and campaigns based on the products. The tool can be perfectly adapted to any type of company or organization due to its high scalability, the tools it offers help companies to increase the visibility of their products and services achieving a greater reach and generating higher sales revenue, despite its flaws the tool continues to improve and have a customer service quite adequate in our experience.

Contras:

We would like to be able to replace orders and quotes automatically to promote the opportunity and save time, allowing greater automation of all our operations. We would love to be able to add search filters according to the requirements of the search to be performed, this could save a lot of time and have greater control of the files. The possibility of viewing the products in alphabetical order seems to us that it should be mandatory in this type of tool.

Matt
Director of eCommerce en EE. UU.
Ropa y moda, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Would switch if I could find something better

3.0 hace 6 años

Puntos a favor:

Easy to get up and running. Features are some of the best offered in this class. Pricing doesn't take a cut off of sales.

Contras:

Many advanced features lacking or cost extra, like filtered search and navigation. Bugs are fixed and new features are added based on number of requests as opposed to the severity or need of the fix or feature. As a result, some bugs can persist for years if only a few people have reported them. No release notes or detailed info on updates. Overall it seems the company is still run more like a startup as instead of an established company that's accountable to their customers. Seems they focus more on doing things that get them headlines, marketing material, and talking points instead of what most meets their customer's needs. They can be quite tonedeaf when it comes to understanding the way retail works and what the needs of small businesses really are. It's quite a shame as there is a lot of potential. The only reason I stay is because either the better platforms are unaffordable (Magento, Demandware, Netsuite, Miva, etc) or the ones comparable in price lack essential features or have their own problems that I can't workaround (Shopify, Volusion, etc.) So I'm stuck until we grow more. Don't get me wrong, they have improved greatly in the 6 years I've been with them, but they have a long way to go.