Opiniones de BigCommerce

Sobre BigCommerce

BigCommerce te permite personalizar tu sitio, administrar envíos y pagos y enumerar tus productos en Amazon, eBay y Facebook.

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Puntos a favor:

It has a good amount of templates you can explore. Despite it is thought for people less into web designing, it also allows more tech-savvy users and developers to apply some HTML and CSS styling.

Contras:

Support sometimes doesn't know everything about ongoing issues with the platform so sometimes it is frustrating to iterate an issue that team members don't even know are happening.

Valoraciones de BigCommerce

Evaluación media

Facilidad de uso
4.2
Atención al cliente
4.2
Funcionalidades
4.2
Relación calidad-precio
4.2

Probabilidad de recomendación

8.2/10

BigCommerce tiene una valoración global de 4.4 estrellas sobre 5 según las 276 opiniones de usuarios de Capterra.

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Filtrar opiniones (276)

Michael J.
Michael J.
CEO
Usuario de Linkedin verificado
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Strong but could use a few improvements. WordPress integration!

5.0 hace 5 meses
Los subtítulos en español están disponibles en el reproductor de vídeo
Carla
Carla
Consultora SEO en Perú
Usuario de Linkedin verificado
Diseño, 501-1,000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Interesante opción para crear una tienda online

5.0 el mes pasado Nuevo

Puntos a favor:

BigCommerce es una solución muy interesante para el comercio electrónico, posee muchas herramientas, plantillas y más funcionalidades a un precio asequible que lo destacan de otras plataformas similares como Shopify. Crear una tienda en línea en Bigcommerce es muy fácil y rápido. Además, el proceso de pago es muy seguro y confiable.

Contras:

Llevo poco más de un año usando Bigcommerce para algunos proyectos y hasta el momento no he tenido inconvenientes. Y ante cualquier duda el equipo de atención al cliente suele responder medianamente rápido.

Sabino Eduardo
Sabino Eduardo
Freelancer en Perú
Usuario de Linkedin verificado
Diseño gráfico, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Excelente alternativa para el comercio electrónico

5.0 hace 5 días Nuevo

Puntos a favor:

Me encanta BigCommerce y considero que es una excelente alternativa para el comercio electrónico, muestra los productos con una interfaz limpia en la que el usuario puede acceder al catálogo de los productos sin problemas y puede realizar los pagos de forma muy segura. Además, cuenta con funcionalidades o complementos con los que puedes potenciar tu ecommerce con un costo accesible.

Contras:

BigCommerce está muy bien, lo que sí me gustaría es que tuvieran una mejora en el tiempo de respuesta del equipo de atención al cliente.

Eduardo
Eduardo
Ingeniero de Sistemas en Perú
Usuario de Linkedin verificado
Diseño, 501-1,000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Excelente solución para el comercio electrónico

5.0 hace 2 meses Nuevo

Puntos a favor:

BigCommerce me ha sorprendido, es una solución excelente para crear tiendas online. He probado otras soluciones como Shopify, pero Bigcommerce ofrece muchas herramienta a un precio más razonable. Además, el proceso de pago cuenta con diferentes pasaleras y es muy seguro. Muy recomendable.

Contras:

En cuanto a funcionalidad no he tenido inconvenientes, pero en la parte estética si me gustaría tener mayor libertad para personalizar mi tienda online.

Luis armando
Director operativo en México
Comercio y desarrollo internacional, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Comercio electrónico

5.0 hace 3 meses

Comentarios: Muy satisfactoria recomendacion promedio de uso

Puntos a favor:

Las ventajas.competitivas herramientos para el.comercio electronico.internacional diseño de páginas y ventas online

Contras:

Problemas seguridad datos y complejidad.en la implementación

alexandra
alexandra
Marketing en Perú
Usuario de Linkedin verificado
Diseño, 501-1,000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

BigCommerce una de las mejores soluciones para el comercio electrónico

5.0 hace 3 meses

Comentarios: Me recomendaron usar BigCommerce para mi nuevo proyecto de ecommerce, y hace 8 meses que llevo probándola y estoy muy contenta con mi decisión. La gestión de mi tienda a sido muy fácil y los resultados de las conversiones han sido positivas. Incluso he pensado en usar BigCommerce para futuros proyectos propios y de clientes.

Puntos a favor:

BigCommerce ofrece la posibilidad de crear tiendas en línea con un estilo profesional y sin muchas complicaciones. Los productos se muestran correctamente, el gestor de inventario va de maravilla y el carrito de compras es eficiente. Además, Los procesos de pagos son muy seguros e incluyen las pasarelas de pagos de mayor confiabilidad del mercado.

Contras:

Podrían mejorar un poco más en la parte del diseño de las tiendas y su adaptabilidad a diferentes dispositivos. Por lo demás, va muy bien.

luis
estudiante en Colombia
Electrónica de consumo, 10,000+ empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

comentario bigcomerce

5.0 hace 2 meses

Comentarios: Me gusta bigcomerce, es la plataforma de comercio online más buena y facil de aprender a manejar.

Puntos a favor:

Me gusta que tiene muchas plantillas para mi tienda online, también que es muy facil de utilizar y de gestionar todo para mi tienda ya que cuenta con muchas herramientas para su optimización y me brinda soporte técnico.

Contras:

Lo que no me gusta de bigcomerce es que a pesar de tener buenos temas resultan algo caros, pero valen la pena.

Usuario verificado
Mecánico industrial en Colombia
Usuario de Linkedin verificado
Ingeniería industrial o mecánica, 501-1,000 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Es un software muy confiable y seguro

5.0 hace 4 meses

Puntos a favor:

Pues me gusta mucho este software por su diseño

Contras:

Pues la verdad no hasta el momento no le encuentro fallas

Bryan Jerico
Bryan Jerico
Técnico IT en Perú
Usuario de Linkedin verificado
Tecnología y servicios de la información, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

El comercio con BigCommerce

5.0 hace 3 meses

Comentarios: Me gusta que sea muy segura, que organice mis inventarios y que agregue la seguridad a mis pagos

Puntos a favor:

Que tenga seguridad en su página web y que se puedan filtrar los productos, su precio me parece el adecuado para promocionar nuestra página y a la vez tener una mejor organización de nuestra tienda.

Contras:

Necesitas tener conocimiento previo en diseño de páginas ya que hay opciones en que el usuario común no podria entender.

Nickolas
Nickolas
Publisher and Retreat Leader en EE. UU.
Usuario de Linkedin verificado
Edición, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

The Perfect Solution For My Needs

5.0 hace 2 meses Nuevo

Comentarios: I have been using BigCommerce for the past year to run my online store, and I am extremely satisfied with its performance. One of the standout features of this software is its robust and user-friendly e-commerce platform. It's easy to set up and manage products, process orders, and handle shipping and tax calculations.Another feature that I really appreciate is the integration with various payment gateways, such as PayPal and Stripe. This has made it easy for me to accept payments from my customers and has streamlined my checkout process.Overall, I highly recommend BigCommerce to any business owner looking for a reliable and feature-rich e-commerce platform. Its many features and intuitive design make it a valuable asset for any online store.

Puntos a favor:

One of the biggest benefits of BigCommerce is its comprehensive marketing and SEO tools. These tools have helped me to effectively promote my products and drive traffic to my store. For example, I have used the built-in email marketing tool to send targeted campaigns to my customers, and I have used the SEO tools to optimize my product pages for search engines.

Contras:

BigCommerce provides a wide range of features and functionality, but some users may find that they are limited in their ability to customize certain aspects of their store. For example, users may not be able to fully customize the design or layout of their store, or they may be limited in their ability to add custom functionality or integrations.

Carlos Rodolfo
Carlos Rodolfo
Director of Digital & Loyalty - ampm & Thorntons en EE. UU.
Usuario de Linkedin verificado
Petróleo y energía, 10,000+ empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

BigCommerce welcome to the big market

5.0 hace 2 semanas Nuevo

Comentarios: BigCommerce has been a great acquisition for our company as it has greatly enhanced all our sales departments at all levels, through its range of functions the sales processes have improved dramatically increasing our productivity and revenue. The organization of orders and inventory management has helped our team to have more order in the processes.

Puntos a favor:

Order processing has become much simpler at every step of the process since using BigCommerce, maintaining order and increasing customer satisfaction. The reports provided by BigCommerce are extremely detailed and give us a different perspective of all stages of the process, allowing us to maintain greater control and correct possible failures in time. The management of customer profiles allows us to make personalized offers and campaigns based on the products. The tool can be perfectly adapted to any type of company or organization due to its high scalability, the tools it offers help companies to increase the visibility of their products and services achieving a greater reach and generating higher sales revenue, despite its flaws the tool continues to improve and have a customer service quite adequate in our experience.

Contras:

We would like to be able to replace orders and quotes automatically to promote the opportunity and save time, allowing greater automation of all our operations. We would love to be able to add search filters according to the requirements of the search to be performed, this could save a lot of time and have greater control of the files. The possibility of viewing the products in alphabetical order seems to us that it should be mandatory in this type of tool.

Justin
Justin
Business Owner en EE. UU.
Usuario de Linkedin verificado
Música, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

BigCommerce Honest Review

2.0 hace 2 meses Nuevo

Comentarios: I didn't like BigCommerce. It was not user intuitive and the customer service was terrible. If you want to cancel the subscription, it is a multi step process and hard to accomplish.

Puntos a favor:

I liked that it was pretty easy to set up and use a free template. It looked clean and basic.

Contras:

I had trouble converting customers and having to pay high amount for good template. It looks good until you dive under the hood and then it is not what is expected. The fees are also very high compared to Wordpress or other alternatives.

Alternativas consideradas: Wix, WordPress y Squarespace

Razones para elegir BigCommerce: I thought it would be better because of lower fees but ultimately I found out that it was not a good option to switch to BigCommerce.

Software anterior: Wix, WordPress y Squarespace

Razones para cambiar a BigCommerce: It looked enticing and seemed to be better than the competition. However, upon building a website, I found that the other alternatives were WAY better.

Kavindu Githsara
Kavindu Githsara
System Specialist en Sri Lanka
Usuario de Linkedin verificado
Aprendizaje en línea, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Reliable and Powerful Ecommerce Management Platform

5.0 hace 2 meses Nuevo

Comentarios: First of all, i have to say, this platform will never collapse your financial stability. It really worth for your investment. BigCommerce is the main reason to grow our product sales in our business. This platform gives you ability to manage your all the business needs from one single place in a professional way. And this platform is not only to sell Digital Goods but also Physical Goods. BigCommerce offers a grate experience for both Business side and Customer side.

Puntos a favor:

BigCommerce Support team is excellent. They respond to our inquires quickly with solutions. They are available on 24/7 for our support which is a grate thing about this platform that their competitors don t have. This platform offers lots of features that will help, any kind of online businesses. Such as Store setup, Inventory Management, Order Management, Marketing Tools, Website Builders and many more. Platform is very easy to adopt. Easy to configure. It offers many integration options with other tool, which makes this platform has no limitations. It has grate security features, so you have nothing to worry regarding any security issues. that helps us to build trust with our customer base. It has lots of custom templates that we can create colorful and attractive checkout pages and designs.

Contras:

Their plans has Sale Limits. Also, the ability to recover abounded carts is available only in Higher-Tier Plans. Other than that, there is nothing to complain.

Kongui
Agent bénévole en Guinea
Internet, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

BigCommerce e-commerce

4.0 el mes pasado Nuevo

Comentarios: If you are an e-merchant and want to launch your store, I highly recommend BigCommerce. It's unheard of

Puntos a favor:

Almost 2 years I have a multi product store for home accessories on this software, the mobile access is good my customers do not complain about the payment level. I think it's great

Contras:

Everything is going on without lying, because I still have no worries since 1 year

Jose
Technical Support Specialist en Honduras
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Customisable eCommerce platform

4.0 hace 6 días Nuevo

Comentarios: Highly satisfied with the results after proper customisation

Puntos a favor:

It is a powerful website build platform and the e-commerce features are top notch

Contras:

While it is highly customisable , you'd need a previous knowledge on IT in order to take advantage of all the features

Alternativas consideradas: Wix, WooCommerce y GoDaddy Website Builder

Pat
Ceo en EE. UU.
Salud, bienestar y deporte, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Very good but requires some plug ins and pages from standard Themes could be designed better

4.0 hace 2 meses Nuevo

Comentarios: Good

Puntos a favor:

Availability 24/7 of actual live people to help solve problems. Intuitive softward fairly easy to use so good for company personnel.

Contras:

Web pages are not able to be designed exactly like we wish they were, but this seems to be a standard problem across similar programs.

Souaibou
Communication manager en Burkina Faso
Tecnología y servicios de la información, 501-1,000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Bigcommerce

5.0 el mes pasado Nuevo

Puntos a favor:

Very good software for online sales. I recommend

Contras:

Too much additional payment for customizations, with a missing airlock

Jacob
Software Engineer en EE. UU.
Banca, 10,000+ empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Great product for eCommercing

5.0 hace 3 semanas Nuevo

Comentarios: Overall, had a great experience using BigCommerce. I think it's one of the most popular, high quality, user friendly eCommerce platform out there.

Puntos a favor:

The tech support is really helpful whenever you get stuck with something. They're quick and very knowledgeable. The product itself is very user friendly in terms of managing your inventory, shipping rates and individual products.

Contras:

For me, it was hard to edit or create custom sections in the theme file. Also, the paid version of themes are pretty pricey.

Alternativas consideradas: Shopify

Razones para cambiar a BigCommerce: It's basically cheaper

Wendsom
Graphic designer en Burkina Faso
Internet, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Bigcommerce review

5.0 hace 2 meses Nuevo

Puntos a favor:

I find the bigcommerce software easy to use. I also noticed that it take month selling fee like shopify

Contras:

The default html source codes are very complex to use

Justin
Justin
Director of E-commerce & Marketing en EE. UU.
Usuario de Linkedin verificado
Comercio minorista, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

TYLER'S x BigCommerce

5.0 hace 2 años

Comentarios: BigCommerce has been absolutely phenomenal. We're glad to be based in Austin, Texas alongside some of the BigCommerce team. Their support staff has been instrumental in our ability to adjust when a problem arises, and find a long term solution to ensure our ongoing success.

Puntos a favor:

BigCommerce has developed a simplistic software that's allowing small and mid size companies to maneuver at scale. We've been able to learn and adapt new strategies as their team continues to open new capabilities to developers and as they push development in their app market. Fast and reliable apps will be key to building and maintaining the next evolution of ecommerce businesses and having that infrastructure in place will be pivotal in the years to come.

Contras:

When we teamed up with BigCommerce, they were a newer competitor in the market. Some similar companies were able to offer functionalities that were limiting to our initial growth through ecommerce. Being a brick and mortar based business since 1978, we had a multitude of functionalities needed to keep up with our physical locations. Although they couldn't offer these features out of the gate, they were quick to get them implemented and worked closely with us to resolve our issues.

Jason
Owner en EE. UU.
Impresión, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Easy to use but they didn't have my back

4.0 hace 2 años

Comentarios: At first it was great, but as they got bigger they didn't seem to value my business the same way and forced me to pay almost 3 times what I had agreed to. I was happy to switch to a competitor when I did.

Puntos a favor:

I liked that it was very easy to figure out. It was updated regularly and laid out nicely. I built my first e-commerce store on my own using this software.

Contras:

I kept hitting walls with what I wanted to do. Some of the features were limiting like "Options" and I kept hoping they would improved them. They also made a change to their pricing structure and took away Customer Groups on the plan I was on. It was $29/mo and then all of a sudden it was $79/mo. I wish they grandfathered me in. When I called to complain or work something out, they had a take it or leave it attitude... so I left it.

Jennifer
Jennifer
Front-end Developer en EE. UU.
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Love it!

5.0 hace 3 años

Puntos a favor:

We've been using Bigcommerce (or BC, for short) for about 4 years now, and we love it. It makes ecommerce easy and efficient.

Contras:

There are some instances where the lack of control or access to the server has caused us to change some of our plans, but it's nothing I would call a dealbreaker.

Alternativas consideradas: Shopify

Razones para elegir BigCommerce: Lack of service and support for the product.

Software anterior: AspDotNetStorefront

Razones para cambiar a BigCommerce: Better customization options for our business at the time.

Asher
Financial Director en Jamaica
Bienes de consumo, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

BigCommerce is a great online store solution.

5.0 hace 2 años

Comentarios: We have used BigCommerce for over 6 years, and it has proved to be a fantastic online store solution, offering a simple interface, every feature you need, ease of payment for customers, and simple integration.

Puntos a favor:

Order management is the strongest point of BigCommerce, and that is exactly what you want from an online store. Integration is simple and accurate, reporting and analytics are comprehensive, and the scalable pricing structure is the cherry on top. An excellent product.

Contras:

I really don't have any complaints about BigCommerce. Oh wait, I thought of one - Stop asking me to change my password every 3 months - it's annoying !

Alternativas consideradas: WooCommerce

Razones para cambiar a BigCommerce: We use both, but I feel BigCommerce is the better solution. It offers more features.

Christine
Business Development en EE. UU.
Plásticos, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Big Commerce Works for Harman

4.0 hace 3 años

Comentarios: Our previous platform was limited and not very user friendly. BigCommerce has made managing our online store so much easier and it has allowed us to provide a better customer experience.

Puntos a favor:

I love the way the interface is set up. It is very easy to manage and everywhere you need to access is easy to find - You can also customize different status' so we can identify every situation quickly. We are just starting to use the Blog feature and we are very excited about how easy this is to manage.

Contras:

The blog themes are kind of generic. We had to have our blog template designed so it would stand out and match the overall look we are going for.

Tom
Marketing Manager en EE. UU.
Materiales de construcción, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Big Commerce Web Development E-Commere

4.0 hace 2 años

Comentarios: All-in-all, BigCommerce is fairly easy to use and I am happy with the template selection. But, the key is some of the plug-ins like Shogun.

Puntos a favor:

Once I got the hang of using plug-in software like ShoGun for landing page development, BigCommerce became pretty easy to use.

Contras:

The software is not as customizable as I would like. I wanted to add size selection to a base item. But, instead, I had to list multiple size variations of the same product color.

Alternativas consideradas: Adobe Commerce

Razones para elegir BigCommerce: BigCommerce is a mo0re robust solution for B2B e-commerce sites.

Razones para cambiar a BigCommerce: It was more economical and seemed like a simpler solution when we purchased it.

Adam
IT Manager en EE. UU.
Seguridad pública, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

BigCommerce Review

4.0 hace 3 años

Comentarios: It works, and we need the software as we couldn't integrate two Shopify stores into our ERP. I hope we can expect BigCommerce to keep adding features because they really do have a lot of catching up to do.

Puntos a favor:

We stated using BigCommerce as the software behind our new website redesign. We like the ease of setting up the products, product customization and the large pool of experienced companies that design BigCommerce storefronts. It was easy to get setup and our new website was running in about 6 months.

Contras:

The order management system they have in place is just not good. You cannot edit orders. Which customers expect us to be able to do. If a customer wants to add an item you can add the item, but you cannot charge the customer for the additional item within BigCommerce software. Same goes with removing items from orders. If you remove an item from an order it does not give you an option to refund the difference. You have to do that outside BigCommerce software. Our website has been live on BigCommerce for about 4 weeks now and we just experienced our fist "outage" in over 5 years. So I am not optimistic about uptime since the site has already gone down once, and it has only been live for 4 weeks. Using BigCommerce it is hard to search for and find orders, even if you have an order number you are redirected to the "advanced search". Instead of being able to type in an order number and find the order you have to type in the number, wait for the advanced search page to load then type in the order number again. Come...on...guys. The same with product search. I can copy and paste a product name directly from our storefront, search in BigCommerce, then I get redirected to another "advanced search" page. Where I have to enter the SAME SEARCH again, then I get results. We are on an "enterprise" plan that in some ways, has less features than a store we run on a "basic" Shopify plan for less than 1/3 the cost. Inventory tracking is also not great.