Opiniones de RingEX

Solido Servicio.

Puntos a favor:

Me encanto su app movil porque permite laborar de forma remota sin necesidad de tener un plan de minutos con el operador que utilizo.

Contras:

el unico inconveniente que presente fue la caida del internet pero no tenia nada que ver con esta herramienta.

Es de vital ayuda.

Puntos a favor:

Este aplicativo es de facil uso e implementacion, me a ayudado de mucho en mi trabajo.

Contras:

hasta el dia de hoy no tengo queja de este aplicativo.

Si estoy en mi trabajo me comunico con Ring

Puntos a favor:

En mi trabajo me a favorecido mucho este software ya que cuando hablamos de telecomunicación esperamos no tener fallas ya que cada llamada es importante para la empresa y con RingCentral no tenemos problema alguno

Contras:

Creo que se podría mejorar en el alcance que puede tener el software ya que emos teñido problemas en ovaciones para enlazar una videoconferencia

Program very easy to use at a very accessible price, I love it.

Comentarios: RingCentral has integrated numerous modes of communication into a single app, each of which may be seen individually or together on a dashboard. The dashboard, in general, has been of great use to us in the conduct of our day-to-day business. Because of this added bonus, we have been able to get rid of all of our desk phones, which has freed up additional space on our workstations.

Puntos a favor:

RingCentral MVP combines all of the fundamental requirements for effective communication into a single program that runs on your own computer. Within a single interface, I am able to monitor and respond to incoming phone calls, text messages, faxes, and instantaneous messages from other users.

Contras:

The first transition from using a traditional desk phone to a desktop app is one of the drawbacks of RingCentral MVP. No matter where you take your laptop, you can now take your calls with you. Although getting acclimated to it takes a little bit of time, the experience has been positive in general.

One Stop Shopping For Remote Workers & Nomadic Offices

Comentarios: Our office used RingCentral for all it's telephony (calls, text, voice mail) needs for over 3 years. We rarely experienced outages or issues and it allow us to maintain a local Canadian office phone number despite working 100% remotely. Unlike some VoIP competitors it also had built in text message services which made SMS authentication through text seamless.

Puntos a favor:

RingCentral allowed our office to keep it's dedicated Canadian office phone number and take that office phone global with it's VoIP system. We we're able to use text authentication services, call clients, and keep our office going from any location in the world.

Contras:

RingCentral offers more than most VoIP services - mainly because of it's dedicated app. That said the cost of this service is far more than most of it's competitors. It's an expensive solution unless easy of use outweighs cost.

Paralegal Review of RingEx

Puntos a favor:

The digital aspect of the office phones. With the phone being connected to the computer, it is very reliable. The digital fax is also very convenient when having to send large faxes.

Contras:

It is inconvenient not having a local area code number.

Calls Drop Constantly

Comentarios: Having a system that allows you to take calls from any device makes privacy a lot easier--no need to give out your personal number for business purposes. Also, if people can have calls forwarded it's not necessarily required to give everyone a company-provided smartphone, a huge cost savings as well.

Puntos a favor:

The RingCentral system allows you to seamlessly use your same phone number on your physical desk phone, laptop, and has an app for your smartphone. As someone who takes a lot of calls in conference rooms for privacy, it's nice to have the calls available on my smartphone versus having to transfer the call to a conference room phone. I also appreciate that the contact list is built into the system so I don't have to search for employees' extensions and whatnot. During times when we work remotely it helps that I don't have to set up call forwarding or anything like that, it's like I never left the office really. The software we have also enables easier international calling from your phone, we are a global company so this is used frequently. The app is easy to use which is nice.

Contras:

The biggest issue that we run into is that calls drop a lot in the middle of the call. For example, when I would call colleagues in NY and Dublin, halfway through the call, regardless of where I was located, the call would drop and the app wouldn't reconnect to the data or wifi on my phone, so I'd have to completely reboot my smartphone to get back into the app. It wouldn't be a big deal if it happened every once in a while but I have run into this 5-7 times per week which puts a big strain on my workload.

ring central is awesome

Comentarios: Awesome experience, so far so good, reliable cost saving

Puntos a favor:

User friendly and easy to set up. Time and money saving

Contras:

no refunds on down time, you just have to call your sales team

RING CENTRAL

Comentarios: The customer support was not very helpful. They used terms that I didn't understand, and no one was willing to help me understand. For example, I do not know what Ping means or how to do a "Speed test." Their ways of troubleshooting were not ever helpful.

Puntos a favor:

The app was easy to use when making calls away from the office.

Contras:

Not reliable for our technicians when out in the field. The call wouldn't go thru, causing our techs to have to block their personal numbers resulting in customers not recognizing the phone number and not answering.

Affordable and Intuitive Option for Small Business

Comentarios: We were looking for an affordable, integrated platform that can be used for both internal collaboration and as an external calling solution. Our staff is grateful to no longer give out their cell numbers for calls, but to be able to get calls forwarded through the app. Overall, RingCentral MVP was easy to implement and we're satisfied.

Puntos a favor:

RingCentral is convenient and easy to use, especially where we need it most- that is, making calls and sending texts to our clients and external partners from our app or desktop. Even for staff members who don't have extensions, it's easy to forward Voice Messages via email, since they come in as an attachment. Our team was moving from a dial-only system and had reservations about transitioning to a feature-rich cloud based phone line- but everything is easy to use and straightforward, from integrations to scheduling to sharing files. We weren't expecting that we'd use the reporting feature, but that also comes in handy as we can collect data on who is making calls and sending texts at what durations and who is successful in connecting, all which supports time management for our caseworkers.

Contras:

Periodically, customer support will have you waiting for a long time. When there's a technical glitch, this can be an issue. However, it's only happened an handful of times, and we're overall satisfied.

RingCentral way better by far!

Comentarios: They are by far 100 times better then Nextiva!

Puntos a favor:

Everything, very friendly software. I love the software.

Contras:

A couple of times my text did not go out. But was fixed after I reported the issue.

Ring Central makes getting your calls across the business system easy and seemless

Comentarios: Overall a positive experience. It is an easy interface, makes getting calls anywhere easy, even abroad because the app allows me to receive calls if I am on wifi, and fills all our calling and texting needs.

Puntos a favor:

I like that I can get the office calls on my cell if I (or any of us) are out of the office, and can even transfer back a call to someone who is in the office. I like that the system includes texting because many of our clients prefer text to email so we can still use the business line for text communication with these clients.

Contras:

There used to be some glitches with the app, it would restart or sometimes the app signal was not so strong but that seems to have gotten much better

A pretty good office phone system not cost effective at all!

Comentarios: See above. The only problem is cost and customer service.

Puntos a favor:

The main things this system does well; call routing, mobile access, voicemail, call transfers.

Contras:

This software takes a very long time to set up and get rolled out to the team. This is not cheap and only gets more expensive over time. Their customer service is terrible. I have to search to find out anything on my own. I have tired to schedule numerous meetings with my account manager and usually don't get a reply. The last time we actually got one scheduled he flaked and never called into the meeting. I had my whole team there waiting.

Convenient Calling Solution

Comentarios: Overall, we choose to use RingCentral to making completing and receiving phones calls from external partners easier for our employees. It effectively did exactly what we hoped. Made life easier and solidified an appropriate work life balance. No longer did employees need to give out their personal mobile phone numbers but they were able to use their RingCentral line that went to the very same device. The RingCentral app integrated nicely onto iPhones and made the experience quite hassle free.

Puntos a favor:

RingCentral has a handful of pros that make the software great and very ideal for doing business. To begin, RingCentral has a mobile phone app that can easily be downloaded on Apple or Android that completely integrates with the calling system on the device. The software gives you a completely new phone line that we used as work lines but the calls come right through on your existing device. As incoming calls come in, your phone indicates that its a call to the RingCentral line which made deciding when to accept a call very convenient. The software includes all the regular features of a phone, such as voicemail. When voicemail messages were left, I would also receive a notification email to my work email that had the audio message included and could listen right on the computer if I wanted to. Furthermore, the best pro I experienced with RingCentral was the ability to complete International calling and texting, both incoming and outgoing. This was the driving factor in me adopting the software and it worked perfectly. I was able to receive international calls without always needing to arrange a scheduled conference call. This made business very convenient. Discovering that I could text internationally through the RingCentral app was a great bonus!

Contras:

What I've liked least about RingCentral are more so areas of improvement rather than full blown cons. Most notably, while the mobile app does integrate well and gets the job done, it can often times lag and be a bit clunky. Overall, the app lacks a sense of intuitiveness that proved challenging. Discovering and completing texting through the app, especially internationally, was very much not straightforward or easy to complete and required digging and research on my end. RingCentral even updated their app, creating a new one entirely, but the old app is also still active and both remain on my phone and it's unclear as to which should be used as it appears that both are fully functioning. Ultimately, I suppose the mobile app is the greatest con that RingCentral faces.

A reliable and cost-effective solution for Internet Telephony

Comentarios: Amazing, the best VOIP software.

Puntos a favor:

1-The Customer service staff are very helpful especially that you are assigned to an account manager who is responsible to answer all your queries and account. 2-The trial period gives you a taste of all features. 3- You can access the windows software , chrome extension and PWA 4-Price is amazing for the quality service. 5-The switching between the windows app and the web based one . 6- Adjusting the calling welcome tone. 7- Zero down-time 8- You get what you pay for and even more , it's much cheaper than a lot of rivals in the market which offer the same service. 9- No setup- fees. 10- The availability of landlines from different countries based on your work needs. 11- Voice calls quality is crystal clear and exceptional. 12-The software is compatible with my Voyager Focus UC headset and I can answer the calls from my headset.

Contras:

-I want to see live captions for calls done on the windows app not just the web based version and videocalls. - videocalls could be better. -offering call recording for all subscriptions

My experience with Ring Central

Puntos a favor:

We own a installation business that installs different products for 5-7 Big Box Home Improvement Centers. We bought a new home in a different area code and poor landline phone service. Changing your phone number with a Big Box company is difficult and produces a lag time in several areas including fax and invoice payments from the Big Box. Before the move I heard about Ring Central from a competitor Installer. Most of our work came in over a fax machine at that time and when we vacationed or spent days away from the office it was hard to continue business. With Ring central all faxes come over your phone, much like a email and you can forward them to the different subcontractors right from your cell phone, taking your office with you wherever you go. Additionally, we did not have to change our office land line number when we moved but with the cloud system offered thru Ring central we were able to have all land line calls come thru our cell phone in addition to calls generated by people dialing our cell phone number. All this at very reasonable prices. I do not have to pay for land line service or fax service, but am able to fax from my cell phone or computer. Ring Central has been a life saver and very convenient for my home business.

Contras:

When talking to customers or coworker thru land line cloud phone numbers---If a call comes in over cell phone, the cell phone call takes leadership and often interupts cloud system calls in progress and disconnects calls over land line number. Inconvenient.

Rock Solid VoIP with great features, but on the expensive side

Comentarios: It's really quite something to have a portable phone system that you can use on any device that can access the internet.

Puntos a favor:

Never had any downtime with RingCentral, which is a big deal to compensate for the fact that we all work remotely. It's important to feel that we can JUST call. We had the occasional weird softrware incompatibility issues withe some USB headsets with the Softphones, but besides that, it felt like it just worked. We have always been able to set up any menu tree, any re-routing option, any special hours of operation we wanted to, in order to suit our occasional business quirks. They have also been quite flexible with our contract, with the occasional downgrade, even when they did not have to. RingCentral also helps us comply with HIPAA standard, which allows us to have health-realted video calls with our clients on a secure platform. The video calls are really quite good, with little to no lag. RingCentral Meetings seems to be another one of their services that seems to just work. The admin portal seems to get better and better, and easier and easier to use. Even though it has a very extensive list of features and options, we seem to be able to manage each individual line ourselves almost all the time and do everything we need to without calling tech support for help.

Contras:

The only cons I can think of are the price (although not as high as 8x8) and the occasional (quite rare, really) long wait time to call support. It can feel a bit overwhelming at first because of all the options and features, but once the initial setup is done, it should be fine.

Expensive, but worth it if you abuse the system.

Comentarios: We are able to easily communicate (and keep track of our communications) in voice and text from opposite sides of the world without anyone calling in having any indication that we're not all in the same time zone.

Puntos a favor:

RingCentral allows a far-flung Internet-based company to act like a local company in terms of having a local number to call (and call from), while allowing you to quickly and flawlessly transfer callers between extensions even if those extensions are on opposite sides of the planet. It also records all of your texts and calls, allowing you to download and save them for future needs, which is vital in any litigation-sensitive business like property management. On the level of an individual worker, the ability to mix and match a SoftPhone (on your PC), the RingCentral app (on your mobile device), plus seamlessly forward calls from your landline *and* make a VoiP call that then forwards *your end* of that call to your landline and allows you to have the conversation over the phone like normal.

Contras:

Really, the only problem with RingCentral is the price. The price per person per month is steep enough that a smaller company has to really be careful with who they give extensions to, and the limitation to two SoftPhone installs per extension means you can't really use an extension for a whole department or team. Right now, for example, my Marketing team has 3 full-time and 1 part-time worker, but the company can only afford one extension for all of the marketing, so I can't even install a SoftPhone on my desktop and my laptop, because the other one of our SoftPhones is installed on a computer in the Philippines so that we have multiple people who can answer the phone in case one is busy. Oh, and I have had occasional problems where texting a RingCentral number from a service like Google Voice will flat-out not work, and we can't figure out why. But that's a really minor complaint, all things considered. :)

"Boosting Team Collaboration with RingCentral MVP: A Comprehensive Review"

Comentarios: Generally speaking, RingCentral MVP is a complete correspondence arrangement that offers a scope of elements to help remote groups convey and team up really. In any case, it may not be the best fit for each business because of its estimating and reconciliation restrictions. Similarly as with any product, it's vital to painstakingly assess your choices and consider your particular business needs prior to pursuing a choice.

Puntos a favor:

Simple to utilize: RingCentral MVP is easy to understand and instinctive, in any event, for non-educated clients. The point of interaction is basic and direct, making it simple to explore and get to highlights.Far reaching correspondence highlights: RingCentral MVP offers a scope of correspondence highlights, for example, video conferencing, group informing, document sharing, and virtual telephone administrations, making it an all inclusive resource for remote groups.Versatile: RingCentral MVP is versatile and can be tweaked to fit the necessities of any business, whether you're a little group or an enormous endeavor.Reconciliation choices: RingCentral MVP incorporates with a scope of different devices, including CRMs, project the executives programming, and efficiency applications, making it simple to smooth out your work process.Solid client care: RingCentral MVP has gained notoriety for amazing client service, with every minute of every day telephone, email, and visit support accessible for all clients.

Contras:

Costly: RingCentral MVP is more costly than a portion of its rivals, with evaluating plans beginning at $19.99 per client each month.Restricted free arrangement: While RingCentral MVP offers a 15-day free preliminary, there is no continuous free arrangement, which might be a disadvantage for more modest organizations or new businesses.Reconciliation limits: While RingCentral MVP offers combination with a scope of different devices, a few clients have viewed the incorporation limits as a downside.Restricted customization choices: A few clients have revealed restricted customization choices with regards to marking and appearance.Dependence on web association: As a cloud-based arrangement, RingCentral MVP is dependent on a steady web association, which can be difficult for clients in regions with unfortunate network.

MSP Use Case for RingCentral

Comentarios: Overall, our experience both using and reselling RingCentral has been very positive. Our staff and clients use these products daily and while we do need to work through occasional issues, these are more often training based than product issue based.

Puntos a favor:

We both use and resell RingCentral. Our self-use is for our IT Service Desk support number and this works wonderfully. It provides us the flexibility to be out in the field and still receive calls from our clients. The medical practices that we've migrated to a RingCentral phone solution find great value in the additional features beyond just a plain old desk phone. These include faxing, SMS messaging, video conferencing, call analytics, etc..

Contras:

There are times where it can be difficult to work with the RingCentral sales team and support teams. That said, if you are patient and persistent with them you can almost always reach your end goal.

Bloated Software, Not at all Intuitive

Comentarios: Once we (finally) managed to get in contact with our rep, we had hoped to get assistance in consolidating our phone numbers -- we had 3x lines but only needed 1x. After asking all the questions necessary to confirm we were on the same page, we were handed off to two other support reps to handle the change requests. In turn, the additional lines were removed and then two others were added after the fact - effectively changing nothing(!). I tried to follow up with our representative shortly thereafter to gain some clarity as I was quite confused. She was seemingly only concerned that she received the appropriate permissions in regard to the change requests, and once she had determined the paperwork was in order on her end she never replied any of our requests for clarification! We then had a separate representative who would email, text and call to ask if we were satisfied and if our concerns had been resolved. Our email replies went unanswered and we only received on response to our text message reply, wherein she claimed she hadn't received our requests. When I asked for assistance via the text message thread, she stopped replying as well!

Puntos a favor:

I liked the ability to access our phone system remotely, but this is no longer a novel tech setup.

Contras:

As a business, we were assigned one [SENSITIVE CONTENT] who was incredibly difficult to reach. When attempting to seek out additional assistance as the number given to us was no longer able to reach her, we were told only she would be able to assist us - that we should try emailing once again. As we don't have an abundance of free time with which to chase down our representative, this proved to be frustrating and not at all convenient.

Best for remote workers

Comentarios: I work remotely. I believe it's easier for a company to afford remote workers than paying an on site worker, which is usually expensive. With Ring central, the company is able to cut down overall spending costs.

Puntos a favor:

I was surprised that I could actually communicate with my team in the US while I am in Africa with just an internet access. The communication is flowless. Features like call recording, messaging. group videos, un reading a message, call log monitoring has reduced our company's operating costs. Lower overhead costs has helped our company increase its profits since we are a big team working remotely.

Contras:

Sometimes messaging just stops without a warning. It's irritating especially when you are in the middle of a busy week and clients need to be contacted not only through a call. This affects the business really bad. As a staffing agency, we need constant communication with staffs and facilities to fill shifts. Sometimes the messaging issue would go for a week without being resolved. If it's account issues or issues with payment, RingCentral has to notify as at least a day or two days before. I hope they see this.

VoIP Void of Value

Comentarios: Honestly, the entirety of the RingCengral suite is really just more hassle and frustration than it's worth.

Puntos a favor:

The biggest pro for this software is that VoIP really eliminates any kind of worry about the power going out, or being tied to a desk in order to do your work/take your calls. The other nice thing is that this suite of products via the VoIP service provides you with a phone number to utilize for work purposes (yes, even texting!) - which means no giving out your personal phone number for candidates and clients to utilize!

Contras:

This software has literally 3 separate apps you have to use on a computer in order to call, send messages to people from outside your organization, and to send messages to your team internally. Plus, a fourth for video conference meetings. It's arguably one of the most convoluted systems I've ever personally come across. The system also frequently times out on its service (even though they recommend testing your internet/router bandwith for the VoIP, and mine is great) and other features. Often messages will go out, but not in, or vice versa. Sometimes the software will completely seize up and quit, or will get stuck. I've had it ring for 5 minutes straight with no one calling me, forcing me to restart my entire computer.

PBX in the Cloud - Big Look for Small Firms

Comentarios: Our customers continually remark that our presence and appearance is that of a much larger company - they are amazed that a small company can have such features as the automated attendant, directory listing, audio conferencing, faxing, etc that we have. The system is ideal for companies with employees on the road. Everything is accessible from a smart phone, soft phone or physical device. We have had no software bugs/issues since subscribing a year ago. We took advantage of the annual billing option both because we are committed to the product and to obtain the discount.

Puntos a favor:

The subscriptions are very easy to manage - adding or deleting subscriptions is all done easily online. The setup is quite straight forward but there are a number of advanced options for which users should look at the help files (which are quite helpful). Voice mail, and fax options for each users, as well as opening hours, also easy to set up. What is nice is the ability to have calls routed to devices in parallel or sequence. The call-flip feature to transfer a call from one device to another, without stopping the call, works well. Our firm uses call groups to route calls for specific topics to specific agents. The ability to ring one or multiple agents simultaneously (first to pick up takes the call) is really useful.

Contras:

The audio conference and the video conferencing are separate applications. It would be ideal if the audio conferencing users could use a web browser to connect the same as the video conference app. I can see the pros and cons of two applications but it can be a bit confusing to subscribers and their customers.

RingCentral Phone System

Puntos a favor:

- Good call quality. Since it's VoIP, I was worried about call quality and dropped calls - but we've had RingCentral almost 2 years and I've never had an issue. It's all dependent on your internet connection, so if your internet is not great, then RingCentral probably isn't the best option for you. - Once you get the hang of it, it's easy to manage accounts and set up new users. - Great if you don't have a receptionist, or if most of your employees work remotely. You can have physical phones, as well as and app so that employees can use their cell phones. - Much cheaper than most standard phone carriers. - Fax option is great, you don't have to have a real fax machine - just a scanner.

Contras:

- Implementation wasn't hard, but their administrative account is not the most user friendly. There are a ton of settings options, and if you don't use the phone system exactly how RingCentral assumes you will, it can take a while to configure your way and get around certain defaults. - Customer service is about what you'd expect - only a call center with agents that are hard to understand. Luckily we only needed customer service during implementation, we haven't had any issues since. - Employees will need to be trained, you can't just hand them the phone and account and tell them to run with it. One older employee had an extremely hard time with faxing - couldn't get over the fact that there wasn't a real fax machine.