Sobre Virtuagym

Virtuagym es líder en soluciones de fitness todo en uno. Desde el centro más pequeño hasta la cadena más grande, lo tenemos cubierto.

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Puntos a favor:

Very easy to understand and use. The system also allows certain customization which help us adjust teh app to the corporate identity of our fitness school.

Contras:

Marketing has been difficult. Our older members have had a difficult time with the app.

Valoraciones de Virtuagym

Evaluación media

Facilidad de uso
3.7
Atención al cliente
3.7
Funcionalidades
3.7
Relación calidad-precio
3.5

Probabilidad de recomendación

6.1/10

Virtuagym tiene una valoración global de 3.7 estrellas sobre 5 según las 188 opiniones de usuarios de Capterra.

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Helga F.
Helga F.
Gerente en España
Usuario de Linkedin verificado
Servicios individuales y familiares, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: GetApp

Muchas funcionalidades, hasta que contratas y llegan los peros

1 hace 4 meses

Comentarios: Servicio pesimo, despues de 3 meses aprendiendo como configurar la app con videos tutoriales y comprender que de lo que me habian vendido a lo que habia recibido se va un mundo, les indico que eso no es en lo que quedamos y me dicen que a pesar de no haber comenzado a utilizar la app, aunque haya pagado puntualmente todos los meses, tengo un contrato anual y que me tengo que atener a el, aunque la app no haga lo que me dijeron ni la vaya a utilizaar.

Puntos a favor:

A la hora de adquirir la app buscabamos una forma de realizar seguimiento a nuestros clientes, no somos un servicio de fitmes, pero si de entrenamiento personal aunque dirigido al perro. Asi que las funcionalidades que nos ofrecia de realizar seguimiento es lo que queriamos, una linea directa del cliente con su entrenador, marcarle retos o ejercicios semanales y saber como los estaba realizando el cliente, que pudiera enviarnos videos de los ejercicios para poder darle feedback de la evolución. Compartir con el videos, y poder vender a nuestros clientes un seguimiento y consultoria por una suscripción mensual. Logicamente, pudiendo reservar nuestros clientes las clases a través de un calendario y que apareciera en el google calendar de nuestros adiestadores, las horas y clases que tenian reservadas. Los clientes podian contratar una mensualidad y dependiendo de la mensualidad el coste de las clases variaba, los FREE pagarian cada clase, los LITE tendrían un descuento y los PREMIUM las clases gratuitas. Logicamente pagando a través de la app que estaria integrado con una plataforma de pago y TPV. ¿Genial verdad?

Contras:

Que la realidad no tenia nada que ver con lo que nos habian vendido. El calendario no se sincronizaba y nuestros adiestradores tenian que entrar en la app para consultar si les habian reservado clases o no. Para inscribirse en clases grupales habia que comprar puntos y luego canjearlos por las clases. Los pagos no se podian realizar a través de nuestro TPV, sino que tenia que ser una plataforma de pago con las que ellos tenian contrato, STRIPE no lo tenian y con PAYPAL no podian pagar suscripciones los clientes, debia ser con domiciliacion bancaria (a nadie le gusta dar los datos bancarios en una app) o a través de otra plataforma MOLLY, que tiene un servicio de atención pesimo, en 3 meses no hemos podido contratar el servicio con ellos. Por lo tanto adios suscripciones. Las clases no varia el precio dependiendo del tipo de suscripción, sino que tienes que hacer manualmente descuentos, poner varios articulos con varios precios, no existe la posibilidad de contacto directo con el cliente, el cliente no te puede subir videos directamente, el seguimiento consiste en que tu le pongas en un calendario a el cliente un ejercicio y que lo cheque indicando si lo ha hecho o no. Te cobran 100 Euros/mes "por personalizarte la app" y me encuentro que eso consiste en que le cambian el logo a la app, yo lo que queria es que en las pantallas del cliente en lugar de salir imagenes de gente haciendo fitness aparecieran gente adiestrando perros, y me indican que eso no se puede hacer.

Respuesta de Virtuagym

hace 2 meses

Dear Helga, Thank you for bringing this to our attention. We are genuinely sorry to hear that our product did not fulfill your needs as presented during the sales process. We pride ourselves on high-quality customer service so it is indeed very sad to hear that your experience with us was not up to par. If you are open to discussing your experience further, please feel welcome to email us at support@virtuagym.com and we will be happy to help. Team Virtuagym

Jorge A.
JotaPT en Colombia
Deportes, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Mi plataforma

5 hace 6 meses

Puntos a favor:

Me permite trabajar de forma dinámica además de poder llegar a mis clientes fácilmente a través de la plataforma y la aplicación

Contras:

En algunas ocasiones los ejercicios que asigno se presentan en la aplicación del cliente como otros no coinciden

Respuesta de Virtuagym

hace 5 meses

Dear Jorge, Thank you for taking the time to share such valuable feedback with us! It is exciting to hear that you are pleased with our software! We are committed to improving our product and service, so we will definitely take your feedback into consideration when deciding which features to include in future releases. Please feel welcome to email us at support@virtuagym.com if we can be of further assistance. Team Virtuagym

Samuel R.
CEO en España
Deportes, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Buen producto. Gran servicio.

4 hace 2 años

Puntos a favor:

Gran programa de gestión de clientes para servicios de actividad física. Destacaría el servicio al cliente y el valor añadido que aportan a las empresas.

Contras:

Integración con sistema de monitorización de actividad más utilizadas en deportes de resistencia (Garmin, Polar, Suunto, Wahoo, etc.)

Respuesta de Virtuagym

hace 2 años

"Dear, Samuel Thank you very much for your review, We are very happy to hear that our client management tools and features combined with our customer care performance have resulted in great value to your business! Your feedback is relevant to our continuous improvement efforts. We are always on the look out and in negotiations with various providers about possible integration opportunity. Could you share with us what value would integrations mentioned by you would bring for your business? please email us at support@virtuagym.com using the code JA45975 in the subject line. Once again, thank you for sharing your thoughts! With warmest regards, Your Virtuagym Family."

Oliver R.
Oliver R.
Founder en RU
Usuario de Linkedin verificado
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

BUSINESS PLANNING AND CUSTOMER SUPPORT

5 hace 4 años

Comentarios: My business model required a software where we can prescribe and schedule exercise for business travellers and the Virtugym software has way exceeded our expectations and in fact has shaped our business plan much more than we could of antipated.

Puntos a favor:

The software is extremely versatile which has shaped the business direction of our physical activity intervention for the corporate market. The number of exercises and activities listed in the library is amazing, you can really shape your fitness programming to any demographic, we specialise in corporate health and the library provides everything and more for our exercise prescription. Finally, I find that the using the animated personal trainer is really motivating for clients as they are not intimidated by a perfectly toned personal trainer, which can be demotivating, this tool enables you to look at the character and visualise that you can do the exercise demonstrated by looking at an illustration.

Contras:

In the membership phase of setting up the software, it would be useful if you can delete membership you no longer wish to keep active, you can only disable them. However, when I asked a member of the customer support team did explain that other users accidentally deleted memberships, so this is why Virtuagym implemented the disable option. So I guess the users need to be more carefull.

Respuesta de Virtuagym

hace 4 años

Hi Oliver, Thank you so much for your amazing review and the time you took to write it! We are so happy that you and your customers are happy with our product. Of course, we are aware that we can always improve and therefore customers like you who spend time to give us valuable feedback are truly important to us. Hopefully we'll be able to find a more elegant solution to the membership deletion in the future! If you have any more feedback for us, please do not hesitate to reach out to us via chat or email! - Anna, Virtuagym Client Success Department

Elizabeth J.
Nutrition Coach en EE. UU.
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Nutrition App/Meal Plans

4 el año pasado

Comentarios: Overall my experience has been well! For the most part about 90% of my clients have been successful using the app. The other 10% really struggle since they are used to the easiness of MyFitness Pal's tracking features.

Puntos a favor:

I only use the Calorie Counter app and meal plan software. I like that I can see all of my clients food logs, load foods into their meals plans, and customize their macros. It makes it easy to monitor my clients intake to ensure they are hitting their goals to lead to results. Being able to save meals is great, especially when I have clients who eat the same meals a lot, or if I want to save a quick meal for my clients to have access too. I also like how my clients can see the little icon (yellow) to let them know I personally input that food item or created a meal. Overall I have enjoyed using the software!

Contras:

There needs to be a way to create a recipe. One like MyFitness Pal, where you load all of the bulk ingredients of the recipe, then attach the number of servings the entire recipe creates so you can log the single serving. It is too challenging for my clients to log food if there is a recipe involved because it is a VERY length process to create a meal based on serving size when it is cooked in bulk. I believe there also needs to be a feature to track the 3 macros in grams versus percentages. Clients have a better understanding when they know "I have to hit 150g of carbs" versus seeing 100% at the top once carbs are hit. In the app, when you click on the percentage circles it gives a large range of macros to fall within. This does not allow for accuracy to truly see fat loss or muscle gain. When it comes to grams of macros, there is a very small window (5g of Pro/Carbs and 2g Fat) to ensure calories are not way over or under. Right now the app can fluctuate 80g which is HUGE that is 320 calories plus or minus on both carbs and proteins , fats fluctuate close to 22g which could be a 198 calorie difference. If someone continually hit high on those macros they would never lose the fat they desired When people input foods, there seems to be a lot of confusion when attaching a portion, or just in general since it autofill's to Macros Based on 100g. I have seen many food items input completely wrong, this could really put someone in a bad position when logging .

Respuesta de Virtuagym

el año pasado

Hello Elizabeth, Thank you for sharing your thoughts with us! We are currently working on improving the nutrition app and your suggestions will be, of course, taken into consideration. Please feel free to contact us at support@virtuagym.com.

Rita C.
Dance Fitness Pro en EE. UU.
Salud, bienestar y deporte, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Not Worth the Hassle

3 el año pasado

Comentarios: Not that great, since the person who told me about the software told me that I had to only give a month's notice for my license to be cancelled, but I am told I have to give a YEAR's notice. I'd also rate the customer service a 2.5 at best, as they like to blame you, the customer, for any issues.

Puntos a favor:

Ease of putting in client info, though I did not like that everyone was automatically a male. Very strange.

Contras:

If you have clients who have expirations for packages, the software does not keep track of it as users book classes, nor does it keep track of the number of credits left as clients use them. You are only aware when there is none left. There is a pop up that pops up each and every time you log on, even if you click on "no thanks" for the notifications.

Respuesta de Virtuagym

el año pasado

Dear Rita, Thank you for your review. I do think that there was some misunderstanding so I hope we can help to clarify. You had originally purchased the system back in 2018 and used it fully and frequently for 2.5 years without any complaints. So it seems that you were pretty satisfied with the system overall. Data on packages is available in the Business Analytics section of your portal. When you purchase the system, there are 3 separate instances where the 12 months agreement is discussed, we never conceal our T&C. So much so that your agreement is available to you any time in your portal. The 1 month cancellation notice is part of that agreement. 30 days prior to the end of the 12 months cycle, you can give notice that you do not wish to renew. Respecting your long relationship with Virtuagym, we even went as far as waive the entire remaining 6 months on your license in favor of a smaller payout of 3 months. Sadly instead you threatened us with bad reviews :( All the best!

Susan M.
Office Manager en EE. UU.
Salud, bienestar y deporte, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Slow Start

4 hace 2 años

Comentarios: Client engagement is active with use of the platform.

Puntos a favor:

Our studio loves the Community feature of this product to share information, updates, and ease of engagement with clients. Ease of scheduling classes and other functions increases the more you use the platform. The use of groups for specific modalities and increased engagement with instructors is another plus. The mobile app and additional Nutrition App through the PRO feature is also a great feature to pair fitness and nutrition.

Contras:

The financial set-up was a nightmare at the start as we were not able to use US payment systems. The turn around time from PaySafe was not at all conducive to good business practices. This seems to have been recently rectified with the addition of other payment options.

Respuesta de Virtuagym

hace 2 años

Dear Susan, Thank you very much for your review! It is quite exciting to hear that our services have become an ally when it comes to helping your business not only meeting but also exceeding expectations in regards to client engagement. We value your comments about the areas of opportunity you've shared as these allow us to better assess our priorities and improve while continuously building a completely functional solution for every single one of our clients! Feel free to contact us at any time by emailing our support team at support@virtuagym.com we'll be there to effectively answer all questions and address any requests you may have. All the best, Your Virtuagym family!

Nancy M.
Owner en Islas Turcas y Caicos
Salud, bienestar y deporte, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Virtuagym for the solo business owner

4 hace 2 años

Comentarios: They have been really receptive. When their rates did go up - I thought here we go again - and I would be switching software but we found a solution.

Puntos a favor:

I run boutique private training studio, as well run group classes at another facility. Because I am a sole operator, in my research many of these services can be too expensive as they are geared for gyms and bigger studios. Virtuagym worked with me to design a package that met my needs and I really appreciate that.

Contras:

The report system is geared towards gyms and recruiting new members. I have had the same members for years so would love to see reports broken down by product sold each month vs new members.

Respuesta de Virtuagym

hace 2 años

Dear Nancy, Thank you for sharing your thoughts about our services! We're thrilled to hear that you found an all in one solution for your business to drive results and success while keeping it affordable. Your comments are very valuable to us, which is why we'd like to encourage you to continue providing us with feedback and ideas for us to improve the system every time we can! You can email us at support@virtuagym.com with suggestions such as the one you mentioned about reports and we'll be glad to embrace your petitions. With warm regards, Your Virtuagym Family!

Jessica C.
Jessica C.
Fitness Studio Owner en EE. UU.
Usuario de Linkedin verificado
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: GetApp

Alternativas consideradas:

False Claims

3 hace 7 meses

Comentarios: Don't waste your time or your money. I now have to take the time to find a new product AND convert my clients to a new system. This is not ideal at all! I am very frustrated. I've only been using virtuagym for 4 going on 5 months. Avoid at all costs!

Puntos a favor:

I like the idea of the software. In theory it was everything I wanted. Scheduling and interactive calendar for myself and staff. Nutrition coaching at our fingertips. Progress tracking and club goals/community aspects. Billing and business management tools. Everything sounded great!

Contras:

I may need more space: 1. It is not real-time scheduling. You cannot adjust your schedule, plan or delete anything if you are not on the web browser version. As a personal trainer I need the ease and convenience of using my phone to schedule at any given time. 2. The nutrition database is atrocious. Clients and staff are both complaining about the incorrect numbers, portions, nutritional details, etc. It is way too tedious to find the right product and measurements and half the time I am just finding something "close enough." 2b. Meal plans do not save entirely once you construct them. Once you click save, some or all of the items you populated onto the plan will be deleted and you'll have to start from scratch. Waste of time! 3. No progress pics can be added from the app 4. When you want to add a video of an exercise you must link it to your YouTube unlike Trainerize who let's you upload directly from your laptop/phone 5. New members have the HARDEST time getting setup 6. I paid for the customized app and all of my clients have a "virtuagym" app. 7. When I complained about the needed features not being accessible, they gave me a completely pointless feature that I cannot use. All in all, I thought I was getting more with Virtuagym than I had with trainerize but I think I will just go back to Trainerize. I would not recommend this product to anyone who takes pride in their coaching.

Respuesta de Virtuagym

hace 7 meses

Dear Jessica, Thank you for taking the time to share this with us. We are very sorry to hear that our product did not fulfill your needs as presented during the sales process. We would definitely like to discuss your experience further for us to have a better understanding of the reasons for the inconveniences you described and find a resolution, therefore, it would mean a lot if you can reach out to us personally at support@virtuagym.com, as we were unable to find your account in our system with the information given in the review details. Again, we appreciate your time in reviewing Virtuagym.

Jessica S.
Certified Holistic Fitness & Behavioral Health Specialist + Studio Owner en EE. UU.
Salud, bienestar y deporte, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

I love this product for my fitness studio!

4 hace 7 meses

Comentarios: I really appreciated the thorough training across multiple weeks on setting up the software to align with my brand & how to use it the way that best fits my needs as a small town fitness studio. The customer has been fabulous if I ever need to reach out, and my customers seem to enjoy the app experience. It’s great to have a community area that’s away from social media for them, plus they can track their progress & receive extra coaching from me there. It’s been a crucial part of my operation of a small, class-based boutique fitness studio over the last year!

Puntos a favor:

I like that I have a custom app for my members to book the classes we schedule, and that it handles all of the transactions for memberships, goods, & services digitally. I don’t have a cash register in my fitness studio, and everyone can use this app.

Contras:

My biggest struggles with the software are mainly due to tech issues to fully utilize the software AND represent all that I want to in the app, which are probably more due to user error.

Respuesta de Virtuagym

hace 6 meses

Hello Jessica, Thank you for taking the time to leave such a valuable review. We work very hard to ensure we provide our customers with a high-notch product, so we are very appreciative to know that our efforts have been paying off. As for the difficulties you have had, you can always reach out to us at support@virtuagym.com for assistance and we will be glad to help! Team Virtuagym

Dan E.
Owner en EE. UU.
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Happy with our service

5 hace 6 meses

Comentarios: It has been very beneficial to every day use. From setting up new membership to taking payments

Puntos a favor:

Was easy to set up with the one on one help going over all features and way to use them. It make our book keeping easy and membership and payment management is awesome.

Contras:

Tech support not available 24/7 if there is a problem can take days to fix. One of the features my members like most was when they scanned in at gym door it greeted them by name and told them how many credits they had left. One day it just stopped showing and after many phone calls still not back up.

Respuesta de Virtuagym

hace 6 meses

Dear Dan, Thank you for providing us with your valuable insight. We are glad to hear about your positive experience with Virtuagym, and your feedback will be, of course, taken into consideration. As for the issue you mentioned you have been experiencing with the check-in system, please feel welcome to email us at support@virtuagym.com so we can look further into this and help you find a resolution! Team Virtuagym

Jodie W.
Gym Owner en EE. UU.
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Great Options and Features

4 hace 2 años

Puntos a favor:

We wanted to set ourselves apart from all other Fitness Facilities in the area. Virtuagym gave us that ability. We were able to create and customize an App specific to our needs and have the ability to make changes as needed as we grow. I love that everything is in one place and we easily view sales and memberships.

Contras:

Some of the functions are not as user friendly as others. There seems to be added steps that could be better set up especially in Point of Sale. It was a learning curve to switch to a new system for us, but it seems to be working smoothly now.

Respuesta de Virtuagym

hace 2 años

"Dear, Jodie Thank you for your review, We are glad to hear that Virtuagym has become such a great asset to your business. We love the fact that you find our custom app a useful tool for your needs! Your feedback is very valuable and we would like to hear more about those steps you consider unnecessary. Please email us at support@virtuagym.com using the code JA31136 in the subject line so we can set up a time to chat about your ideas and feedback. (remember, they are doing us a favor by spending their time on us to give us feedback, make it sound valuable to us as well) Looking forward to hearing from you! With warmest regards, Your Virtuagym Family"

Amieris L.
Chief Program Officer en EE. UU.
Organización cívica y social, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Thankful for this App!

4 hace 6 meses

Comentarios: Overall, our organization is happy with our choice to move to virtuagym. There are some features that we want to see the app develop into, but it offers a benefit to our internal team and clients.

Puntos a favor:

-The new business analytics feature is going to a wonderful asset to our team -Setting up the app was clear- we had a lot of support from the team -We are able to manage various calendars and systems -The system is very user friendly -There are clear ways to customize the experience -customer service is pretty responsive to the needs of our organization

Contras:

-We currently use Daxko billing software and the two systems do not naturally integrate. So our membership data doesn't track into Virtuagym -Programs aren't as customizable as we would like. Individuals have to have their own distinct log in and app in order to sign up for classes- it makes it difficult for doing open community events, or for parents/guardians to sign up their minor child to a class. (i.e people should be able to sign up for more than one slot. -The notifications/move reminders sent to clients-want to have that turned off -We had to work to have weight removed from the first questions that app asked -Overall, we want to have a more "holistic wellness" approach and this app is very normative in its approach to health.

Respuesta de Virtuagym

hace 5 meses

Dear Amieris, We are delighted to hear about your positive experience with us. It is exciting to know that our system has met your expectations! we work very hard to ensure we provide our customers with a very high-notch product, so we are very appreciative to know our efforts have been paying off. As for the integration with Daxko, this is not currently part of our system but we will, of course, take your feedback into consideration for future planning. Let us remind you to share any further questions and ideas by emailing us at support@virtuagym.com. Team Virtuagym

Itzak L.
Owner en EE. UU.
Deportes, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Perfect for branding my martial arts brand!

5 el año pasado

Comentarios: [SENSITIVE CONTENT HIDDEN] were my main points of contact during the onboarding, and the experience was great! Onboarding was about 3 months long, giving me time to work with the app, have my questions lined up and pretty much [SENSITIVE CONTENT HIDDEN] was able to answer almost everything, and if there wasn't a clear answer, he made sure to find someone who did know and follow up. After every webcam meeting I was sent recordings of the meeting that I still refer to, along with a summary of everything we talked about. Very down to earth, easy-going and made the onboarding experience not so painful. We were able to flesh out everything, from the design of my website to incorporate Virtuagym's webshop of my memberships, to setting up payments, to helping me setup my merchant accounts correctly. With [SENSITIVE CONTENT HIDDEN], he made the app-making process very easy. Granted, I already had a iOS developer license since I already had 1 app on the market, so that took less time to finish compared to people who might need more attention on how to do that. Other than that he made sure my branded app was looking just the way I wanted and answered all my questions incredibly fast. So far I'm very impressed with how the company handled the onboarding and the design of their software. It has its hiccups but nothing too big or dramatic to make me think less of their software.

Puntos a favor:

-If you're looking to stick out against the competition, having your own branded app is a MUST. I feel like this company really understands that, with the private trainer sector being highly over-saturated with exercise enthusiasts trying to find a way to stand out. Everyone lives on their phones, so only makes sense to push towards that. I've had the idea for the longest time to get my martial arts brand off the ground and teach through an app, and Virtuagym's setup was pretty impressive. -With the app design, there's a section on my web portal dedicated to just that, from design interface, to what I want to offer, to the schedule and more. By the time my app was ready to go live, all they had to do was refer to my app design section to upload everything. I didn't have to do any app coding whatsoever, so that saved hundreds of hours and thousands of dollars in app developer costs. -The scheduling software is pretty top notch. I'm able to list all my classes and connect it to a calendar on my website that's always live. -The Pro version of my app gives my clients an additional app, the Foods app, where they can keep track of their nutrition, calories and macros. Pretty much gives my clients 2-apps-in-one. -The Support Team has been very responsive to me. They get back to me pretty fast. The onboarding team were awesome and really helped me complete all the things I wanted to offer through my training. -The Coaching design of the software is great!

Contras:

-I wish the videos could be connected through different providers. Right now, the app uses YouTube to connect all my exercises to my videos in the app. It'd be nice to offer different means, like Vimeo. YouTube has restrictions to videos, like only being able to load 16 videos per day and sometimes loads slow. -Clients are unable to listen to their music at the same time as watching any of my videos. However, the support team is aware of this hiccup and is looking into it. -One option that I really liked about the previous software I used (Zen Planner) was the ability to list ranks and creating conditions of when they'd be ready to test for a promotion. However, I also understand Virtuagym's focus is sports and exercise, not exclusively to martial arts, so it makes sense that it wouldn't offer this. -The check-in desk software could use some work. Right now it's only Windows-based, so that cuts out other people like myself that use a Mac. Easiest thing they could do would be having an easier check-in process on the dashboard that I could open up on a web browser on my iPad, with pictures of my clients that they would tap to check in. Maybe the check-in software on Windows is great, but I haven't had the opportunity to test it yet.

Respuesta de Virtuagym

el año pasado

Dear Itzak, Thank you kindly for your detailed review. We greatly value our clients' insights on what they enjoyed the most as well as the areas of opportunity. It has been a pleasure onboarding you into our system and we look forward to seeing your brand grow exponentially with this awesome tool at your disposal. Please do let us know if there is anything else we can be of assistance with. With warm regards, Anna Howard CS Manager

Gregg M.
Owner Operator en Australia
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

COULD BE AWESOME BUT IT NOT

3 hace 2 años

Comentarios: Lack honesty and integrity: they have been dishonest on a number of occassions adn never admit that they are lying to you. They promised us a payment provider other than PayPal in 2016, and we are still waiting. They dont seem to care that much for clients outside of The Netherlands.
Very poor support: take too long to return communications, many customers IOS APP's have not been updated since 2018 when they claimed to have notified us all about a change in Apple App store policy and even after two years of apps not being updated they belived it was not their responsibility to assist their customers.
During COVID closure they continued to charge full price and even took extra payments out of our account while we were closed and had no income.

Puntos a favor:

WORKOUT BUILDER Extensive exericse library and custom exercises (including videos) are easy to add. MOBILE APPS There are Andriod and IOS App for customers and a Coaching App for coaches to use. They are good when they work. MANY FEATURES They provide features for Club management, and for coaches and customers. Have not found another software company that address all three well.

Contras:

EXTREMELY OVERPRICED. Im a small owner operator and they charge me $300AUD a month. BUGS GALORE .It often has bugs and therefore doesnt work efficiently. IOS MOBILE APP - Has not been updated since 2018 and it has taken me over 2 months to get them to do it.

Respuesta de Virtuagym

hace 2 años

Hello Gregg, Thank you for your review. We're glad to hear that you find our workouts and coaching module easy to use along with the features we provide for club management. Your feedback is deeply appreciated, although we work very hard day by day trying to provide our clients with the top-notch service they deserve, there will be times in which technology will have us facing certain obstacles. The areas of opportunity you've mentioned will allow us to continue assessing our priorities with a better focus as we move along into a path of success. Let us remind you to reach out whenever you feel like it by emailing us at support@virtguagym.com we'll be ready to help! All the best. Virtuagym,

Valarie A.
Fitness Centre Coordinator/Manager en Canadá
Salud, bienestar y deporte, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

Great for clients, not yet great for the business end

3 hace 2 años

Comentarios: We were super excited when we found this software, and thought it could do everything we needed. But as we got into the set up and transferring from our old system it was honestly a bit of a let down. It is a better experience for our clients and that is why we are sticking with it but really hope to see some development on the back end side of it so it allows us to more easily run our business.

Puntos a favor:

The customer side of this is great. Being able to adjust the app as we want and the ability to program for clients right in the app is awesome. We are getting great reviews from our clients.

Contras:

The business side of things need some work. There are very simple functions that the system can not yet do like; limit sale of a membership, integrate scheduling types (appointments, classes, enrollments), adjust membership and invoice dates (after expiry, adjusting payment processing...), payroll report function. It makes it a lot harder on our end to manage our business.

Respuesta de Virtuagym

hace 2 años

Dear Valarie, Thank you for sharing your Virtuagym experience! We're glad to hear that our all in one solution has allowed your business to connect with your members while driving engagement and revenue. Also, your feedback is very relevant to us as we continue to strive to become the most complete and functional solution for our clients. Let us remind you to reach out whenever you need us by emailing our support team at support@virtuagym.com we'll make sure to address all questions and keep in mind any suggestions you may have to improve the system overall. With warm regards, Your Virtuagym family!

Alexander G.
Alexander G.
Owner en Países Bajos
Deportes, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

What you see is what you get

5 hace 2 años

Comentarios: Fantastic customer care experience, guided setup done with patience from one of their stuff, always available via phone for quick questions, the product is sleak and customisable to a great extent even without purchasing extra packets

Puntos a favor:

Full Features and the pricing scales depending on your business size. That means that you get full service no matter how small your business is. Once you grow, you start paying more. It's a fair model

Contras:

Still no Onefit integration but it's really a minor thing. I cannot find anything else to fault them for

Respuesta de Virtuagym

hace 2 años

Dear, Alexander Thank you very much for sharing your experience! We are thrilled to hear you've encountered so many benefits in your product and the tools we have built for our clients to not only meet but exceed their expectations. Your feedback is very valuable to us and we will continue to do our best when providing our clients with topnotch services as you all deserve! We look forward to excelling in every aspect of our services and making all the necessary efforts to be part of your business growth. Once again, your review is highly appreciated! Sending you all the best, Your Virtuagym Family.

Kayla D.
Owner en Canadá
Salud, bienestar y deporte, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great App, horrible customer service

3 hace 2 años

Comentarios: I rate is a 5/5 for the App and a 1/5 for customer service.

Puntos a favor:

I wish I could rate this App 5 stars for everything as it has been an asset to my business. I use it every single day to run my online business, the app itself is very user-friendly for my clients and easy to use on the back end. It has many great features that make creating and following workouts very easy.

Contras:

If you are looking or in need of good customer service, this app isn't for you. They have failed me many times in the customer service department. Slow to respond, sometimes days when I need assistance urgently. My app was down for a month and a half earlier this year, what should have been my best month of the year ended up being my worst of all time. They have a great product, just need to put a lot of work into their customer service.

Respuesta de Virtuagym

hace 2 años

"Dear, Kayla Thank you very much for your review! We are glad to hear that our app has become such an asset for the development of your business and that your clients find our many available features easy to use. The situation you had mentioned about your app being down, did you mean that your entire app was actually down, or were you referring to the issue we had experienced with custom workouts not playing? As the only record of the issue that we have is with the workouts and that was due to YouTube changing their license agreement and unfortunately, that affected any business that relies on YouTube to share their videos. We would love to hear more about your experience so we can continue to improve the service we provide to all of our clients. Please email us at support@virtuagym.com and use the code JA18615 in the subject line. Your feedback is very valuable and welcomed! Sincerely, Your Virtuagym Family."

Ryan L.
Owner/Personal Trainer en EE. UU.
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

By far the BEST training software for Fitness Professionals!

5 hace 5 años

Comentarios: I have been using Virtuagym since April 2016.. I have used other platforms for my business (Mindbody, AmStatz, MyPTHub).. Virtuagym is on another level. There is a reason why they are internationally recognized and used by gyms around the WORLD. What sets them apart from any other service out there is there database of exercises and the ability to demonstrate each movement without having to be sent to a youtube video. The workout builder is awesome and very easy to use. The ONLY problem I can say about it is I wish there was a way to switch between reps vs time on exercises, and allow a way to create supersets & circuits. I have been able to easily work around that by just adding a note in the specific workouts I create. And their customer service has already confirmed them working on updating that portion of the software. Speaking of customer service.. They are amazing! You can call them anytime and speak to a real person! If you email them about an issue, someone replies within an hour.
Scheduling clients is super easy. The app allows clients to register for their classes and automatically tracks remaining sessions/credits.
The nutrition side is great for holding clients accountable and works similarly to myfitnesspal, but better, mainly because it is integrated with the workout portion of the program allowing clients to track calories burned/consumed. As the trainer it allows us to monitor each client individually allowing the info to remain private between trainer/client.
The software also has a online portal allowing you to create "groups".. This allows you to separate members and easily communicate with your entire team.
Overall I absolutely LOVE Virtuagym. Whether you're running a small studio (like me) or managing a large capacity box gym, investing in Virtuagym will instantly separate you from your "competition", especially with the custom mobile app!
*****5 STARS ALL DAY! *****

Puntos a favor:

Everything! But most of all I like the Workout Builder. 2nd would be the "Online Portal"

Contras:

The ONLY thing I wish they would update is the Workout Builder.. Offering buttons to more easily switch reps/time, type of workout (circuit, hiit, supersets). Also maybe a way to copy exercises if you are doing them more than once within a workout? Virtuagym has already confirmed they are working on updates. In the meantime I have been able to easily work around these by adding little notes within the specific workouts.

Respuesta de Virtuagym

hace 5 años

Hi Ryan, thank you so much for your feedback! Just reading this made us feel proud about the hard work we all put into creating not only a great product but also cater each client's specific needs. As my colleagues have already confirmed, we are currently building a new version of the workout editor which will include many more different functions such as circuits and supersets. All best, Alkistis

Joost H.
Health- and Lifestyle counseler en Países Bajos
Hospital y atención sanitaria, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

VG can be big

3 hace 6 años

Comentarios: I like VG because it offers it all. In the beginning the development went very fast, but lately I didn't see a lot of improvements. The small details make VG hard to work with. And also for training, I don't like it. It's to complex The supportservice is great and doing the best they can.
I hope the development will show some results in the next year.

Puntos a favor:

Virtuagym tries to be a total sollution, and will be that. But for no it's "in progress". Has a lot to offer. The foodapp is great Customer administrations is good, but need a lot of solvings Roster app is great. Easy overview of groupsessons and PT. Extra pay options are good.

Contras:

Trainingsapp is to difficult to use. Takes to much time to search for excersises. App is not ready for Ipad. Customer administrations is not perfect, but for that goal it has to be perfect. It's so unhandy that you cannot undo your actions. Coachingapp is not usable to coach. I want to get a sigh when it's my cliënts birthday, when they want or need contact with an instructor. Taskapp is not easy to use.

Respuesta de Virtuagym

hace 6 años

Hi Joost, thank you for your honest and elaborate feedback! We are very sorry to hear that you feel Virtuagym is not offering the things you need as a total package at this point. Lately we have focused a lot of attention on creating new option in our Financial part. For example, we now offer recurring online payments for the whole world! Next to that, we've had updates like iCal/Google Calendar connection with the scheduling app, scanning your POS items with a barcode scanner, more check-in options and in the next update you'll see we've been working hard on a Walkthrough system for new (and existing) customers! In the upcoming months, we expect to release more features regarding invoices, but also a new Schedule and of course the long awaited Workout Editor. We are still working on that, it's just a huge project! We'd love to have a call to talk about important things you feel are missing and how we could improve your experience. I will contact you later this week! Regards, Floor

Brian P.
Owner en EE. UU.
Salud, bienestar y deporte, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Not Ideal for Small Business Users

3 hace 2 años

Comentarios: I wasn't happy with the onboarding process as training was mostly independent and delay response time from support team. There was no option to buy out of 12 month agreement due to dissatisfaction with the product so you're left with a product that you dread to use. Only made use of their software for a couple months before switching to another product. Currently waiting for terms of agreement to expire so I don't have to see my account being billed by them.

Puntos a favor:

I enjoyed the community board feature where updates can be posted in real time to the group/clients which promotes interaction. The app user friendly according to member feedback.

Contras:

Not ideal for martial arts based businesses. The templates and features within the software seem catered more towards larger chain gyms/health clubs to track fitness stats important to personal training and traditional group fitness classes. The initial sales call made it appear that it would be easier for a small business to use, but it didn't feel like that at all.

Respuesta de Virtuagym

hace 2 años

Dear Brian, Thank you for providing us with your valuable feedback. We are glad to hear that our community and engagement module has become such a great tool for you to connect with your members! Our main goal is to continue improving while providing our clients with the most seamless and complete all-in-one solution package. Your feedback will be definitely taken into consideration. If you ever need assistance, you can always reach out to us at support@virtuagym.com, we will be happy to help! With warm regards, The Virtuagym Team!

Andeas K.
Gym owner en Dinamarca
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña
Fuente: SoftwareAdvice

Alternativas consideradas:

Good platform, but no payment system support in Denmark & bad customer service

3 hace 2 años

Comentarios: Good platform, but really bad service. They dont fix bugs thats not working, slow custom service. If you have a gym or fitness center in Denmark / Europa dont buy this system. Payment does support it & there not helping you fixing it!

Puntos a favor:

- Easy to use - alot of features - Good app setup - Good platform layout.

Contras:

- Support reply is really really bad..... Long reply time when you write a email. - No phone line for service or support. - Automatic payment system does not support Denmark (Paysafe, Mollie Sepa, Gocardless dont work in denmark) - Still working to get the automatic payment system to work, but there not helping out.

Respuesta de Virtuagym

hace 2 años

Hello Andreas, Thank you very much for sharing your thoughts about Virtuagym! We're glad to hear that our tools and services work fine for your business and are easy to use. We've worked really hard to come up with the most complete solution for our clients, it's wonderful to know that our app set up and platform layout are a plus for you! Feedback is one of the most important pillars on our company, which is why we'll definitely take a closer look at your interactions with our client success team and continue to work to provide you with the outstanding support you deserve. Let us remind you to reach out at support@virtuagym.com and we'll share with you our new enhanced phone line for questions, concerns, and requests! Wishing you all the best, Virtuagym,

Daniel D.
EE. UU.
Ha utilizado el software durante: No especificado
Fuente de la reseña

Virtuagym: great all-in-one system

4 hace 5 años

Comentarios: My partner and I began with Virtuagym after I had investigated their booth at the 2016 Club Industry Show in Chicago.
From a mobile-fitness owner's standpoint and for traditional clubs, this system can be your go-to for a complete software.
First off, their support is exceptional with live chat and dedicated, rapid email response. All of my concerns and questions were always answered in a timely manner and from my requests, they've made changes to our system for us on what we wanted.
For specific feautures, Ill touch on a few, but their pdf catalog/brochure really lays out everything nicely for what is offered.
New and existing members can sign up for the system via request or going to the club's "online shop" where they may browse the club's products and packages. They can view a schedule with the club's class listings and book their spot. Member's receive their own profile page which can be customized and it is part of the club's own social feed. Groups can be added for different demographic purposes for what population the content speaks to.
Members can create their own workouts from a large exercise and activity database, track their progress with many measurement options. Track food with a huge database of foods as well as create your own meals by saving particular foods in the nutrition diary as a meal, so it can be accessed later if the client makes and eats the same thing. Nutrition facts are clearly displayed and this can be a good tool, however does take time and work for one to become proficient and willing to do this all the time. The system syncs with Fitbit for basic statistics and VG has their own activity trackers that go with their system, NeoHealth, which could be a promotion to members. From a personal coaching standpoint, I would grade this system a B. Ive been told some updates are near that would work out some kinks and be useful additions. Push notifications, a "circuit/superset" option in the workout builder, majority of posts on the social feed go through, but some receive an error and most be re-entered.
But alot is offered. You can send workouts and activities to the client's activity calendar, set up and fill in their meal plan and set goals.
For business, everything is offered. Point of sale, kiosk check ins, marketing, services, memberships and more can be edited for the individual club or coach's liking

Respuesta de Virtuagym

hace 5 años

Hi Daniel, Thanks for your nice review and for your accurate description of our service! It is great to see how well you are doing and how efficiently we are helping you run your business! Features such as push notification and superset editor (and much more!) are currently in our roadmap, and we hope they will be implemented soon, in order to make us deserve your A-grade! We thank you for the valuable time that you have spent to write this review, and please do not hesitate to reach out if anything! Have a great day, Walter - Virtuagym Customer Success Department

Eduardo E.
Personal Trainer en Canadá
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Good and Bad

3 hace 6 meses

Comentarios: The part that we really liked was the coach module. That's why we will keep our business partnership.
I don't trust in the other parts, honestly, I don't recommend for a gym or studio.

Puntos a favor:

Coach Module (just the program part), I would say that customer centre a few times did a good job.

Contras:

Finances, Schedule, Clint's Session Control (this part was horrible), Analytics never worked.

Respuesta de Virtuagym

hace 6 meses

Dear Eduardo, Thank you for sharing this with us. We are very happy to hear you are pleased with our coaching module. Nevertheless, our team is continuously working on improving our product, and this is why we will be glad to learn more about your experience with the schedule and the financial portion of the system. If you agree, please email us at support@virtuagym.com to discuss this matter further. Team Virtuagym

Alex G.
Owner en Canadá
Salud, bienestar y deporte, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Good product for my Online PT business

4 hace 2 años

Comentarios: Overall I'm satisfied to be able to have a tool that takes lots out of my plate in admin processes.

Puntos a favor:

Easy to create workouts and deliver them to my clients. Keeping track and accountability are major for keeping motivation. The business admin has been very helpful to keep finances easier

Contras:

The customer service communication at the beginning with me was not good, take to long for getting and answer. I see they have been working on it, but still, lots more to do to improve post-sales client service

Respuesta de Virtuagym

hace 2 años

Dear, Alex! Thank you very much for sharing your experience with us. We are excited to read that you have found our workout components and administrative module useful when guiding your clients throughout their fitness journey! As a team, we want to sincerely apologize for the inconveniences you had experienced during your initial communication with our customer care division. We will continue working towards becoming more effective when addressing our clients' requests in order to deliver outstanding service! Once again thank you for your suggestions! With warm regards, Your Virtuagym family.