Opiniones de Heartland Retail

Great POS System for Retail

Comentarios: After coming from a software POS system that offered a complicated process and little to no customer service, I was pleasantly surprised that at Springboard they have demonstrated fabulous customer service and communication through our transition to their software platform. As the Franchisor to a retail brand, I value Springboard's ease of use and fantastic support and customer service culture.

Heartland Retail Is an Incredible POS Management Solution

Comentarios: My overall experience with Heartland Retail is so brilliant.

Puntos a favor:

I like the incredible features of Heartland Retail. Heartland Retail is powerful and easy to use.

Contras:

I do not dislike Heartland Retail's features at all. Heartland Retail is so amazing.

A Constant Problem!! Terrible POS SYSTEM with NO SUPPORT

Comentarios: Terrible! I have been having continual issues with being able to take credit card payments without the entire system crashing and I've been working with their tech support for over a month now on this issue with NO RESOLUTION. They can't fix it or won't fix it and I am left having to uninstall and reinstall my credit card terminals multiple times a day in order to keep ringing sales. As soon as Q4 is over I will be shopping for a new system. This company is terrible.

Puntos a favor:

When I first subscribed in 2017 it was Springboard and the user interface for my sales associates was much simpler than other programs. Easy to learn, easy to use and the sales transaction level. BUT, it never works so the ease of use is irrelevant because my associates are constantly fixing technical issues and communication errors that Heartland will not fix.

Contras:

The integration with quickbooks is terrible! It will only integrate to QBO and even then, it has taken me 4 years to work out all of the integrations issues. My accountant hates Heartland because it is not sophisticated enough on the back end to track the inventory costs, fees, taxes, to maintain proper accounts. Clearly the designers never worked in the operations or accounts payable parts of retail.

POS system that work with any business

Puntos a favor:

POS and payment management is the best quality tools from Heartland Retail. It is very easy to use, need no training and has all what a retailer needs for retail business. Printing for report is easy and it connect directly to the printer.

Contras:

The pricing plan is confusing. It would be great if the price is more transparent.

Reliable POS and payment management

Puntos a favor:

It has solved issues that we had with payment and donation by credit card or debit card. Cheapest payment fees charged by the payment processor and solved every issues that we had with payment and retail processing issues.

Contras:

It has all the solution for payment and retail issues. No dislike from me.

Control inventory and CRM management

Puntos a favor:

Easy dashboard interface and design to operate inventory control and CRM management. Solid support from the customer support for features that isn't worked well with our system and solved it quickly.

Contras:

We encounter issues in connecting the platform with our in-house printer.

Springboard Retail works for Wholesale Companies, too

Comentarios: We found Springboard Retail after searching for a program that can manage many elements of a wholesale business all in one program. We started using it Summer of 2014. We are now able to manage our inventory that is in our office and out with sales reps and on consignment. Although there is no "consignment" part to the program, there's a workaround within the system that is fine. Since everything is in the cloud, we have access to this information anywhere and anytime, even on a mobile phone with the app. It is especially helpful at tradeshows. The reporting functions are amazing and show us very valuable information about sales and products and locations of products that we never had before. Each inventory item allows you to add images and customize as you need. You can duplicate items easily and set up frequently ordered items as needed. It does take some practice to learn everything, especially since we use the program from a wholesale view but once you figure everything out, it is very quick to use and invaluable to our company now. The support service always gets back to us right away if we have a question or problem (which isn't very often). My only issue is with our Quickbooks integration. The integration pushes invoices or credits over to Quickbooks from Springboard as journal entries but then you have to re-enter the invoice/credit specifics into Quickbooks in order to actually have the info/details in Quickbooks. Then we run a Quickbooks report to make sure we haven't missed any invoices. It is a bit time consuming and there is room for error if you forget to enter in an invoice or mistype something. Springboard has said they are working on a better way to handle this but we haven't received any details yet. This one issue is small compared to the positives of the software. I would highly recommend it to any business that needs to manage inventory in one or many locations and is looking for a great reporting system.

Puntos a favor:

Manage inventory, run reports, invoice and credits, manage consignments -- everything is all in one program. It's mobile and in the cloud so we have access anywhere and anytime. Support always responds in a timely manner.

Contras:

Quickbooks integration not the best, but works with a little effort.

DLM Supply

Comentarios: I have been very pleasantly surprised about how well Springboard has worked out for our Men's Clothing boutique in Dallas. My colleague and I did some extensive research in POS systems. We both had a history of working with larger clothing retailers so we were accustomed to robust reporting, advanced order systems, and detailed item management. Springboard has been able to deliver on all fronts. I've also come to appreciate the support system that is built in. There is a message board available to submit requests/questions and the follow through has been pretty good. They have listened to some of our feature requests and I have noticed a couple of them were implemented on the following system update (which they also do frequently). We are currently working on getting our website up and running on Shopify, and the integration is working great in terms of syncing inventory.

Puntos a favor:

Reporting, reporting, reporting. Reports are entirely customizable and there are several metrics to choose from. I feel like i have been able to replicate several of the reports that I had available to me at the large corporation that i worked at, and that has been very impressive. User friendly interface on the POS. Very easy to teach to new users. Detailed item management capability with unlimited customizable fields. Allows for even more robust reporting. Ipad app works well

Contras:

There were a couple bugs early on when using certain browsers. We now use Google Chrome more often than not and it seems to be working fine. I wish the item management integrated more seemlessly to our Shopify site, but i think this is nitpicking a bit since most of the other POS systems don't even offer any integration. Definitely pricier than the competition, but you get bang for the buck. Web based interface is risky if you have network connectivity issues. We have been lucky thus far, but I could see this as being an issue for others. Wish there was an iPhone app, a little hard to view on the iPhone browser.

Great product, even better company

Comentarios: I consider it a great decision on our part to go with Springboard Retail. While I am able to list some areas of opportunities for them, it is very reassuring to know that they constantly strive to improve their software based on client input. They actually really listen to feedback and many times act on it quickly if other clients can benefit from the change. This is refreshing. In my opinion, it would be challenging to find a better value or partnership on the market.

Puntos a favor:

Ease of use - intuitive nature Support team - always feel as if we are partners working together Dynamic Reporting Easy to customize certain fields to fit business needs Real-time reporting and sales sales metrics Mobility - using ipads within the stores, viewing results via smartphone Integration - happy with the timeline, support, and ease Training - very easy to train on this software, love the training mode Knowledge base - this is such a big plus. The articles are current and easy to find quickly Search capability - this is easily overlooked, but being able to put in part of an item's name, number or description and find what you need is huge! Same with customer information.

Contras:

Within the current software, I would like to be able to use a fiscal calendar vs the Gregorian calendar. Outside of software- although Springboard Retail is focusing on their core competencies, I do wish the following was available within the software and not through third parties: Time clock feature Loyalty/VIP Customer feature Integrated payment - we use Clover and integrate

Great Software. Beware of the [SENSITIVE CONTENT HIDDEN]

Comentarios: Spend days trying to reach competent support. All of those glowing reviews you may be reading were for the previous team.

Puntos a favor:

Functional POS software that does what it needs to do with good reporting features

Contras:

[SENSITIVE CONTENT HIDDEN] seems to have gotten rid of the folks that made Springboard exceptional. Support is terrible.

9,000 SKU's and 30 days to make the change - DONE!

Comentarios: We were terrified of changing POS systems in September right before the holidays. It just didn't seem conceivable to me that I could make the switch to making sales within our 30 day window. I was convinced we would make it after week two of the transition. I was truly stunned at how easy it went - I am a realist and just knew we'd come up against something that would stand in our way. It didn't and we nailed the date easy.

Puntos a favor:

VERY flexible platform allows a decent level of customization to make sure you can parse your data the way YOU need to - not how someone somewhere THINKS you need to. Rock solid and reliable importing/exporting. This POS does what a POS system should do - make you more efficient. We're still only a couple weeks in but we feel like we know it pretty well and I have confidence we made a good choice for our retail business.

Contras:

I would like US based phone support but they actually manage the chat support surprisingly well. We've not been left hanging yet and we've not stumped them, so I am not feeling to bad about it - as long as they keep up as the demand increases, which I am sure it will.

Great platform

Puntos a favor:

No need for quickbooks. My accountant pulls reports straight from Springboard at the end of the year. Also I love the inventory management and ability to create one day price changes for sales

Contras:

Customer support is lacking. Gift cards can’t be scanned through credit card reader even when they have the magnetic strip.

Overall very satisfied.

Comentarios: Switched over from quickbooks point of sale about a year ago. (DO NOT BUY QB POS) The transfer of data went smoothly. The customer support was amazing. They have every feature I need for a small business with moderate to high volume. They system is very easy to use. They are continuously evolving and don't try to charge you extra for updates like some systems do. Because it is web based you can access it anywhere and enter inventory when you are not in the store with out having the POS set up on another computer. Reporting features help me analyze business better. Dashboard gives an overview of all info I need on a daily basis. Their customer service is the best I have encountered ever. They are usually available with little to no wait time. The staff is knowledgable and addresses any issues that arise in a timely manner. That being said, there have been a few glitches but as I stated they do fix them quickly.

Puntos a favor:

Customer service. Web based, allows access anywhere.

Contras:

Extra monthly charge for using POS on an iPad even if I use it for just 1 day. Not cheap, but worth the price.

Manadge your store, clients and inventory in one app.

Comentarios: Good software, wish there was a less expensive version.

Puntos a favor:

Springboard retail is a great point of sale software. You can have your inventory save in a cloud, your costumer preferences saved in the app, wich helps vendors to push sales and find the best matches for the buyer and improve revenue. It also generates multiple graphics and informations for better managing your stores, knowing every information about your products and how they're selling. Is a great tool to have.

Contras:

It doesn't have a free version and the single store option is expensive. I believe that the multi store or franchise are more attractive.

XCVI Review

Comentarios: Springboard has been a good POS system so far. It is the best that we have had in our XCVI stores. We are also pleased with how fast the technical support responds to any of our team members. Its also a good feeling when they actually remember you by name! Keep up the good hard work!

Puntos a favor:

Easy to use and Easy to navigate

I have had a great experience with Springboard Retail.

Puntos a favor:

Several things that I like about the software, are ease of use, cloud based, customer service is knowledgable and helpful.

Contras:

I don't like that adjustments can only be added one item at a time, transfers cannot be "recalled" once completed.

Retail POS systems

Comentarios: I am a hard one to please when it comes to systems. I have worked with some of the best retail companies and was used to a high performing POS system. I would highly recommend Springboard Retail to other retail stores. The support is awesome! The reporting is great if you are used to being able to dig into different metrics.

Puntos a favor:

The support team listens to feedback and responses quickly. The ease of the system when working in it is awesome!

Contras:

The only cons I have had ended up being fixed and a function of the system now.

This is a tech-savvy system that is great for my trendy store!

Puntos a favor:

Springboard has been GREAT with fixing minor glitches and making iOS update adjustments immediately! I love utilizing the iPad for my trendy boutique, and I love the inventory system. The fact that this POS system was created by former boutique owners is evident in the detail and ease of use.

Contras:

The only thing I do not like is that sometimes the card reader and Bluetooth scanner do not work if the iPad has gone to sleep between customers. So the scanner has to be turned off and then back on to repair the issue. But this is a minor problem compared to the benefits of the system and has an easy fix.

The Search Continues

Puntos a favor:

The basics of processing orders, reporting meet most of our needs. The general layout of the software is fairly user friendly.

Contras:

The general costs of the pos is by no means too much. It’s just not what we are willing to spend on what we’re trying to get out of the software. We have very basics needs and it’s not quite what we can handle at this time.

Shopify is easy!

Comentarios: We started this year with Shopify. It was a breeze to import vendors, stock and customer lists. The volunteers, most of whom work one shift a week or even once every two weeks, find it intuitive. Anytime I've needed help with a report, I've been able to find it in the help section or someone has e-mailed a solution the next day. We love it! Jennifer Jansen
Guest Services Manager
Locust Grove
Louisville, KY www.locustgrove.org

User friendly and easy to navigate

Puntos a favor:

I love it. It's easy to learn, easy to navigate, and user-friendly even on the first try. Customer service is awesome and it's great for the price.

Contras:

Sometimes it runs a little slow and has a couple of glitches but that depends on the day, so no real complaints.

Springboard Retail software

Comentarios: This software has been the easiest to learn and the report capabilities are amazing. You can sent them to review customer by vendor and size to a multitude of inventory and vendor reports. We have found the learning curve to quick and with adding touch screen monitors, easy.

Puntos a favor:

Ease of use and reporting

Very user friendly and the support is awesome

Puntos a favor:

This system is very user friendly, you can just about customize it anyway you need. The level of service provided is top notch!

Contras:

They need to work on the merchandising capabilities specifically creating mailing labels

Springboard Review

Puntos a favor:

The functionality is by far the best attribute of Springboard. It's extremely user-friendly and easy to navigate. The system is always fast and rarely every lags.

Contras:

There really isn't much to negative to say about Springboard, but the only downside is that, being that it is web-based program, if our internet goes down our company cannot do business.

Springboard Great POS Solution

Puntos a favor:

Communication is seamless. From the time I contacted them until the time we went live, the Springboard team communicated efficiently and timely. Any project can be accomplished if there is a efficient process and Springboard has this covered! We will be implementing this program across all of our retail locations.

Contras:

There isn't anything we have fond so far. I think eventually the PC desktop version should look a little more like it was made for desktop VS. made for an iPad , but overall we are so satisfied.