Opiniones de Kixie PowerCall

Saved us a ton of money for a simple trackable dialer

Comentarios: Simplicity. Consistent. Great pricing. I can't recommend it enough, took quite a few calls to find something that easily could track my team, record phone calls, and sit right on their computers. My team loves it and so do I. Best thing is, it doesn't cost an arm and a leg, and the team actually wants to help you unlike most SaaS companies... If you have a problem, sometimes they call you right away, if not within a day... Its amazing.

Puntos a favor:

I love the simplicity of the product. We were using Outreach.io Voice, and paying out the waaazooo for it, and there were hidden fees... It was a nightmare. I called at Kixie and he answered all my questions, no BS in the sales pitch... set me up and even helped me get started in rolling it out to the team. They even offered consulting to help integrate with my CRM but I declined for the time being. The morale of my team went way up... No more issues. The reporting is simple which helps them create reports, and the portal is easy for me to go in and manage my team and make sure productivity is up. I love the red click to calls that even show up on peoples websites so its fast. I would highly recommend this for businesses using SDR's who don't want to over complicate making a dang phone call. I haven't used all the features to the full ability yet but it has been doing what I need it to. Its also cheaper than buying new phone lines for each person in the company. We had a small learning curve, but that was easily managed and expected from switching softwares.

Contras:

I really like most everything about it. The setup did take awhile to figure out, but I think that was more on my end. If I had to pick one thing, I would say adding notes takes one extra click than I want... But that is me stretching to find something, and might just be my use case.

Kixie, a phone system hero that we all need!

Comentarios: My overall experience with Kixie has been phenomenal since day 1. Kixie will truly listen to your company's needs and expectations. Kixie will strive to make the consumer experience so much better.

Puntos a favor:

I personally love that calls round-robin to the next available rep.

Contras:

Nothing. I love Kixie, it's the best ever!

Easy to get onboard, but beware when leaving

Comentarios: The platform was fine and had the essentials we needed when scaling our company, but as we left for a more robust platform they left our company without inbound or outbound phone services for multiple days during our busiest time of the year. Seemed like they just didn't care anymore now that we were cancelling, even though I would have gone back to them if the new dailer hadn't worked. Because of how poorly I was treated I would never suggest someone use this platform, and beware leaving it if you're already on as the experience was the worst I've received from a provider and frankly felt very vindictive.

Puntos a favor:

It was easy to use and the unlimited option does provide some value if you're in a high call-volume role

Contras:

When letting the kixie team know that we were going to leave their platform they completely botched the porting of our numbers and cancelled us earlier than the contract states. In response to our complaint that we no longer had access to our numbers they spent over a day trying to blame me instead of helping me gain access to our numbers. Horrible process in the end and has made me never want to use this provider again as they treat you like dirt when you leave their service.

The Best Phone System on the Market

Comentarios: Kixie has been great all around. Good support, very advanced system. Deploying it was made easy by the staff at kixie.

Puntos a favor:

The local presence feature kixie has is by far superior to any other competitors system. You dont have to buy all the area codes then switch between them. With Kixie, they have unlimited numbers and the system automatically switches between them. Also, the integration with Hubspot is phenomenal.

Contras:

The system is very complex, and could benefit from being slightly more customizable.

Kixie is becoming a power player

Comentarios: The support is top notch along with the website.

Puntos a favor:

Kixie power dialer integrate seamlessly with HubSpot, and we are enjoying his features. All the company is a little expensive and still needs to improve their phone app. I highly recommend the functionality and features of this company.

Contras:

The phone app isn’t the best and needs improvement.

Kixie, expensive, but like all things in life, you TRULY get what you pay for.

Comentarios: Amazing. Truthfully, the best part is the customer service. I have not once spoken to anyone that I felt like didn't love their job. If they do, they hide it very well. Y'all are the chik-fil-a of VOIP services. Kudos!

Puntos a favor:

It's ease of use and reliability. The dialer is fun to use and SIMPLE.

Contras:

The price and transferring calls to other people.

Kixie PowerCall is a sales engagement platform that seamlessly integrates with popular customer rela

Comentarios: In general, I tend to have a positive experience with Kixie PowerCall, as the platform's integration with popular CRM systems, automatic call logging, and real-time analytics and reporting features are all well-received and effective in improving sales productivity and efficiency. However, I have expressed concern about the pricing, which may be too high for small businesses or teams with limited budgets. User interface could be more intuitive. Nevertheless, most users consider Kixie PowerCall to be a valuable sales engagement tool, with many reporting that it has led to improved sales performance and revenue growth.

Puntos a favor:

I tend to appreciate most about Kixie PowerCall include its seamless integration with popular CRM systems, its automatic call logging and local presence dialing features, and its real-time analytics and reporting capabilities. I also tend to appreciate the platform's ease of use and its ability to significantly improve sales productivity and efficiency.

Contras:

I have expressed concerns that Kixie PowerCall's pricing may be expensive, particularly for small businesses or teams with limited budgets. In addition, I have mentioned that the user interface could be more intuitive and user-friendly. Despite these minor criticisms, the platform generally receives positive feedback from users, indicating that the benefits of using Kixie PowerCall for sales engagement generally outweigh any drawbacks.

Amazing experience with Kixie PowerCall

Comentarios: The overall experience with Kixie PowerCall was very positive. The customer service staff was always efficient, friendly and helpful. They were knowledgeable about the product and could answer our questions quickly. The interface for making calls was very simple, intuitive and convenient. The integration with our CRM was smooth and intuitive. We have been very pleased with the quality of service from Kixie and would definitely recommend it to others

Puntos a favor:

I liked the fact that Kixie PowerCall is cloud-based and incredibly easy to use. As a sales professional, the ability to engage in richer conversations with my prospects, customers, and leads has been invaluable. The platform also offers automated dialing, which has saved me time and energy. It's also great that I can measure and analyze the performance of calls for further optimization of my sales processes. All in all, Kixie PowerCall has streamlined my sales operations in a powerful way.

Contras:

The least thing I liked about Kixie PowerCall is that there isn't a free plan for small or occasional users. The pricing structure is somewhat complicated and can be prohibitive for those on a budget or with only occasional use.

Happen Ventures review

Puntos a favor:

I believe the power dialer is the best feature as we are able to target more people in 1 go

Contras:

sometimes its a bit slow but there was recently an update that helped with this issue

Lifestyle Fiberglass Pools

Comentarios: Really good

Puntos a favor:

Takes the guess work out of organizing our incoming calls

Contras:

Sometimes things happen to the software outside out control and we don't get notified

The Best Softphone Service I've Used

Comentarios: Overall, our experience has been positive. We're running the trial right now, but having a platform that allows us to call easily with a local presence, has a slick dealer with features like voicemail drop, automatic post-call notes and dispositions, and SMS built right in, all that integrates fully with most popular CRMs is a godsend. All for a monthly price that's less expensive (or at least comparable) to other options on the market. As of yet, I don't have much negative to say about the platform.

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The reason that we started looking for an alternative softphone provider is because we were looking to improve our connection rates with people across the US and Canada. Kixie has the easiest and most cost effective local presence that I've found in my last month or two of research. Essentially just turn it on and start dialing. In the short time we've been using the trial we've already been happy with the improvements to our connection rates.

Contras:

Mind you, we've only been on the trial for a short time, but so far there hasn't been much to not like about the system. It's easy to use, fully integrates with HubSpot, and has a host of useful features.

Must Try - Been using over three years and constantly gets better

Comentarios: Our office is extremely satisfied with the software. Everyone is multi-tasking and we couldn't be more pleased. Must demo if you are still shopping.

Puntos a favor:

It's extremely beneficial of connecting with our current CRM immediately after a call. I am able to recap everything important and anything missed.

Contras:

In the beginning, the software updates were during the day and during my peak calling times. I would have to reload the software and was frustrating. Lately, updates are down overnight which avoids downtimes.

After thorough research, Kixie was our best option.

Comentarios: They have a white glove approach. They have really worked to make using their product easy.

Puntos a favor:

I like that I can text directly through the system--this drastically improves response rates and speed of closing. I also like that it records everything directly in the CRM. It's actually motivated me to stay with Pipedrive--they integrate so well together. Additionally, Kixie went out of its way to help me integrate its software with ClickUp. That was very impressive.

Contras:

The phone app needs some work. I do have to update the Chrome extension pretty regularly as well, but that makes sense for how often they update their software. :)

Kixie is a powerhouse

Puntos a favor:

Ease of use and setup. Took us just a few minutes to be up and running. Integrates well with HubSpot. Jam packed with advanced features we have not yet explored, but definitely will.

Contras:

Some features did not work as well for us out of the gate, but the beauty is Kixie support is super responsive and we were able to resolve quickly.

Switch to Kixie

Comentarios: We are able to communicate easier with our clients. The dialer has a very easy system that shows us how to record voice mails a lot quicker and as well as texting through the app.

Puntos a favor:

This software is compatible with our CRM. Kixie and Zoho automatically record all the calls that our company makes or receives.

Contras:

When we have a phone transfered it doesn't get recorded sometimes.

Kixie overview

Puntos a favor:

Simple, easy to use, has all features I need.

Contras:

Sometimes it can freeze and cause some problems but overall very good

Features and Benefits Galore

Comentarios: Our business is 80-100 employees and we've had Kixie for about a year and a half. Great back end customer support for those rare time it's needed. It has helped increase my teams productivity and morale, also scaled out to other departments to help improve their synchronicity within business units and customer interactions. We continue to find new features and benefits the longer we've had it.

Puntos a favor:

Click to call, voice mail drop, SMS templates, CRM integrations, easy to use phone app and real time tracking with dashboards have all made the productivity and management easier and more enjoyable for each team member.

Contras:

Not really, they continue to take the feedback and work on improvements. Such as sending text images and integrating with custom modules.

Easy and good dialer.

Comentarios: Good, but it didn't resolve what we were expecting, and we needed to come up with a fix to be able to click to dial from our CRM. They couldn't resolve it.

Puntos a favor:

It was easy to deploy and use. The local presence feature was ok.

Contras:

Some features were missing, and the local presence is sharing a pool of numbers for all their clients, it is very often that it needs to use a different number than the area code you are using. The workaround is pay for a specific pool of numbers only for you, increasing the cost. We needed to come up with a fix to be able to click to dial from our CRM. They couldn't resolve it.

Daily user for Kixie - my personal experience

Comentarios: Every software has glitches - so I can look past my frustrations and know that through time and bug fixes, Kixie will continue to improve. The tracking and replay features make my personal experience a breeze.

Puntos a favor:

Kixie makes tracking calls easy - I can track my inbound and outbound calls, watch the patterns throughout the month, and make adjustments to my daily process with this data. Kixie makes coaching and recall a breeze - If there is a call I did not do well on or a call I did do well on I can send it to my team and they can give feedback. If there was a detail I forgot or did not write down, I can re-listen to the call and pull the information I need. Kixie makes tracking texts throughout the organization easy - when different members of my team are texting a client, I can see the communication that has happened in the past which keeps me prepared.

Contras:

Kixie glitches about 5% of all inbound/outbound calls. I was told this is because of my cell service by the support team, but I will hang up the Kixie call and the customer will say "I can hear you much better". This also brings me to my next point - the service team, though prompt in response time, seems to not take responsibility if I report call issues. Kixie is not easy to use if you're away from your computer. Through the app, if you want to text a client, their contact will not show (as it does through the CRM integration). So if you receive an inbound text through the app, you won't know who its from.

Great! Highly Recommend!

Comentarios: We are using Kixie as a training and development tool to increase sales velocity. We also use it as a way to increase contact rate with our prospects with the local presence feature.

Puntos a favor:

We were specifically looking for a dialer with a local presence, also texting, and the ability to listen to calls. Kixie checked all the boxes. The system is very easy to use - which made getting the team on board simple. I sat through a demo with hubspot and they didn't have what I needed, and kixie came recommended. I loved they were able to give us a free trial so we could test it out and see how we liked it. Our sales rep at Kixie helped my team with set up & was available to answer any of their questions.

Contras:

Kixie has all the features we need. We considered a video conference software, however, most of our team doesn't run presentations so we wouldn't have a need for video conferencing. Integration was very simple. the team currently used their cell phones, so it was a simple as connecting hubspot in the settings. set up took 2 minutes per user max.

Kixie is a dream

Comentarios: It really does meet all of our needs when it comes to inbound and outbound calls. We couldn't have asked for a better solution at a more affordable price. And the team at Kixie has consistently been so responsive to any issues that have occasionally come up. Customer service is at the heart of any great service, and Kixie knocks it out of the park here.

Puntos a favor:

Kixie truly meets all of our needs. Technology will always come with occasional day to day hiccups, but they're rare with Kixie, and the few times a system issue has arisen, their customer service team is masterful in providing the solution we need to keep rolling. The system is intuitive to use, saves us a ton of time, and beautifully coordinates with our other software tools to create as seamless of a call and review process as possible without us creating our own all-encompassing software solution.

Contras:

It's really hard to pick much out. The auto dialer occasionally disappears for an individual user or two in a brief glitch, but it's never been a problem that persists or happens often at all.

Works seamlessly

Comentarios: Its worked extremely well for our team so far. We use it to dial 100-200 contacts per day, per rep, and its very easy to use and syncs without issue. The calls are also saved right into HubSpot which makes my job as the director a lot easier as I can quickly review calls / demos etc without having to rely on the reps recording the calls.

Puntos a favor:

Easy to use, seamless integration, records the calls, has a great dashboard.

Contras:

Need to configure your internet to prioritize Kixie otherwise it might lag.

Kixie Helps!

Comentarios: We really like Kixie, with some more growth of features, and a new desktop interface I think they are the next big one in the VOIP world!

Puntos a favor:

SMS Templates, VM Drops, Call Recordings, Dispositions, Mobile App is GREAT

Contras:

Desktop interface is rough. Some limitations on syncing information, but minor

Great service for CRM

Comentarios: Really happy with Kixie and I would reccomend them to

Puntos a favor:

Links well with our CRM and seems like it is designed by someone who has CRM front of mind. Call quality is excellent and has been perfect for working from home recently. Love the fact you can link call notes immediately to a contact from the powercall software.

Contras:

There is the ocasional bug, but they are fixed quickly and customer support is excellent.

Great Product

Puntos a favor:

I have used this software at 2 separate organizations. The software is easy to use, logical, and integration isn't overly difficult.

Contras:

There isn't a lot of negative, especially at the price point of the software. We have another dialer the organization uses, which has caused some complexity in the integration. The complexities still being worked on, I am still more than happy with Kixie though.