Opiniones de Salesforce Service Cloud

Sobre Salesforce Service Cloud

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Puntos a favor:

Salesforce is a powerful swiss army knife, with plenty of features and capabilities to cover a multitude of use cases.

Contras:

Sometimes is a little bit confusing on the new front end.

Valoraciones de Salesforce Service Cloud

Evaluación media

Facilidad de uso
4.0
Atención al cliente
4.2
Funcionalidades
4.4
Relación calidad-precio
4.1

Probabilidad de recomendación

8.1/10

Salesforce Service Cloud tiene una valoración global de 4.4 estrellas sobre 5 según las 646 opiniones de usuarios de Capterra.

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Narendhar
Narendhar
Software Developer
Usuario de Linkedin verificado
Banca, 10,000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Outstanding Customer Service Platform

5.0 hace 2 años
Los subtítulos en español están disponibles en el reproductor de vídeo
Ainara
Administrativa en España
Banca, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Bastante bueno a comparación de lo que hay en el mercado

5.0 hace 3 meses

Comentarios: Le hemos cambiado recientemente y la verdad que en fluidez en creación de campos y gestión de clientes bastante buena

Puntos a favor:

Las integraciones que puedes hacer con el resto de sofware

Contras:

Es muy lento cuando intentas abrir muchas pestañas y cargar actualizaciones

Juan jose
Responsable de Administracion en España
Banca, 1,001-5,000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Herramienta de trabajo muy completa

5.0 hace 3 meses

Puntos a favor:

El registro de los chat y comentarios internos. A parte la integración con otros software funciona perfectamente

Contras:

Cuando abres varias pestañas de golpe tarda demasiado en cargar

Jose
Supervisor en Argentina
Administración gubernamental, 10,000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Salesforce herramienta útil

5.0 hace 3 meses

Comentarios: La experiencia en general ha sido satisfactoria, al usarlo y al enseñar tiende a ser sencillo poder capacitar y que los empleados nuevos lo usen.

Puntos a favor:

Lo fácil de usar, lo cómodo de la interfaz y lo práctico que es para enseñarle a los nuevos empleados a usar el programa, fácil capacitaciones

Contras:

El tipo de letra pudiera ser más amigable a la vista

Beatriz
SEM Specialist en España
Marketing y publicidad, 5,001-10,000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Software para CRM Marketing

5.0 hace 2 meses Nuevo

Comentarios: Nos está ayudando a optimizar gran parte del CRM de la empresa, pues todos tenemos acceso directo y eso facilita mucho las cosas.

Puntos a favor:

Se trata de una plataforma donde toda información en base a los clientes se sube a la nube que comparte toda la organización de tu empresa, por lo que es muy fácil acceder a los datos del CRM. Se maneja de manera muy simple y tienes información inmediata.

Contras:

Problemas a la vez de implementar la herramienta y un poco costoso con respecto a la competencia, pero merece la pena.

Vladimir
Vladimir
Analista de ventas en Chile
Usuario de Linkedin verificado
Telecomunicaciones, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Salesforce service cloud

4.0 hace 3 meses

Comentarios: Es buena, se puede limitar el acceso a la información según perfil de usuario.

Puntos a favor:

Para bases de datos de clientes, ya sea en calle Center o gestión de cliente, es desempeño es muy bueno

Contras:

Cómo toda base de datos a veces contiene errores de información que no pueden ser ajustados en el momento

erika
supervisora en Perú
Construcción, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña
Fuente: SoftwareAdvice

Todo en la nube

4.0 hace 2 meses

Puntos a favor:

Tienes muchas cosas positiva, y creo que es la mejor en el mercado, no requiere hadware, ya que es en la nube, tienes alertas , tiene un soporte 24/7 esto te ayuda un montón , accedes desde cualquier dispositivo, tiene app para celular , entre otras herramientas que ayuda a que tu empresa crezca y este más organizada

Contras:

Como todo sabemos lo que tiene acceso a internet tiende ser vulnerable, la app tiene un costo medio alto , es accesible, pero hay varias herramientas como el chat que requiere un pago adicional, pero si tu quiere que la empresa sea mejor , hay que adquirir esos costos.

Cristina
Business Analyst en España
Salud, bienestar y deporte, 1,001-5,000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Buen software de CRM para grandes equipos de ventas

5.0 hace 3 meses

Puntos a favor:

Me gusta la facilidad de implementacion así como lo userfriendly que ed en su versión inicial.Se pueden buscar muy facil cliented y tener fichas de informacion y segmentacion muy completas además del posible desarrollo sinse cuenta con un buen equipo de It

Contras:

La nueva presentacion rn la ultima version. No me parece tan manejable y acabo saltando a la interface anterior

Romina
Controller en Argentina
Contabilidad, 501-1,000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Más claridad con Salesforce

5.0 hace 4 meses

Puntos a favor:

El resumen de todos los indicadores en un solo reporte y con un solo click

Contras:

Excesivos filtros, se pierde tiempo acotando

Luis armando
Director general en México
Servicios jurídicos, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Gestión de personal fuerza de ventas

5.0 hace 3 meses

Comentarios: Positiva en términos generales

Puntos a favor:

Controles internos seguimiento a fuerzas de tarea

Contras:

Precios son algo altos y sofisticación elevada

Rodny
Alumno en Ecuador
Bibliotecas, 501-1,000 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Precio

5.0 hace 3 meses

Puntos a favor:

Está muy barato el producto y su utilidad es muy buena

Contras:

Está todo en lo normal no hay fallas en el sistema

Elizabeth
Elizabeth
Senior Director Of Digital Marketing en EE. UU.
Usuario de Linkedin verificado
Comercio minorista, 5,001-10,000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Excellent for data tracking and analysis

5.0 hace 8 meses

Comentarios: This platform allows me to visualize, analyze the progress that has been made during the day, week, month or year because it allows me to store and manage important data about my company, since it allows me to observe the sales, the service provided, the campaigns of marketing that have been launched, the flow of trade that has been obtained, the productivity of the company, etc. This allows me to access the platform on any device since this platform is cloud-based, it also has a mobile version.

Puntos a favor:

I like salesforce because it is a client management administration platform where I can have much more personalized attention according to the needs of clients. It helps me with the direct connection with my customers, manage business opportunities since I can automate to establish and negotiate marketing campaigns so that they are more effective with Pardot, this helps me with the unification of the sales department with the marketing department allowing me to attract, select candidates and minimize the sales cycle.

Contras:

The initial setup is a bit complex and takes time.

Shayla
Shayla
Human Resources Specialist en EE. UU.
Usuario de Linkedin verificado
Internet, 1,001-5,000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Easy to implement, good data management

4.0 hace 8 meses

Comentarios: Keeping track of and following up with my clients was made easier, and I was able to see an overall picture of my month's performance thanks to the data it provided. Because of it, I am able to come up with innovative ideas for our company. When you create a solution that can be used almost indefinitely, you need to be able to scale it. There is no end to what can be done here.

Puntos a favor:

Because I've been using it for six years, I've become accustomed to it. It's also easier to use when you have all the information you need about the lead, the firm, and your calling app all on the same page. The best aspect is that you'll have a lot of options when it comes to finding new customers for your business. You'll have no trouble seeing and pursuing the best prospects.

Contras:

Sometimes it's hard to tell which information is helpful and which is negative since there's so much of it out there. It's difficult to gain hands-on experience with different options.

Jordan
Customer Relations Manager en EE. UU.
Dispositivos médicos, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Salesforce Service Cloud Review

5.0 hace 4 semanas Nuevo

Comentarios: Salesforce service cloud is a must have tool in our business of customer service & support. This software is key in providing a seamless process from beginning to end of a service order request.

Puntos a favor:

This software allows us to provide customer service tracking from initial call all the way to completion of services. I like that it is easy to navigate, user friendly, and a strong database for all of our service information.

Contras:

Integration with existing software was a challenge but Salesforce support was instrumental in helping us to merge our data and build a system tailored to our service needs.

Phil
Photographer en EE. UU.
Fotografía, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Slow loading

2.0 hace 3 semanas Nuevo

Puntos a favor:

Software is great for running reports and metrics .

Contras:

The software is slow to load and the learning curve is steep.

Douglas
President en EE. UU.
Veterinaria, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great Veterinary Management Software

4.0 hace 3 meses

Comentarios: This system, being cloud based, allows me the flexibility to change schedules and appointments, as well as examine patient charts while being away from the office. I love this about the Salesforce Service Cloud.

Puntos a favor:

This software is very easy to set up and utilize. It is more intuitive and simpler to use than most of the other management software systems I have been exposed to in my 3 decades of professional work. It is also cloud based so it makes it easy to check my schedule or re-evaluate patient's charts even when I am away from the office.

Contras:

My least favorite part is the financial management aspect of the program. While it is not horrible, it has a few issues that can be hard to figure out. However, once you figure out the little issues, they are very easy to deal with in the future.

Abhishek
Abhishek
Associate Consultant en India
Usuario de Linkedin verificado
Estudios de mercado, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Perfect platform for multiple services!

4.0 hace 3 semanas Nuevo

Comentarios: So far, very happy with this software. It has been very useful in customer relationship management.

Puntos a favor:

The best part of this platform is that it can be used for multiple services, whether it is critical case management, customer service or field service. Its smooth interface has helped us in resolving multiple cases and building a strong relationship with our customers.

Contras:

It is very expensive and its integration with other software can be a bit complex at times.

Chris
Chris
Salesforce Manager en RU
Usuario de Linkedin verificado
Logística y cadena de suministro, 1,001-5,000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

World Class CRM

5.0 hace 2 meses Nuevo

Comentarios: We have an amazing relationship with Salesforce directly as well as with the platform itself. We are looking to grow our usage of the different service offerings Salesforce provide.

Puntos a favor:

It's a world class platform which provides massive updates three times a year based on customers feedback. The platform is ever growing and it is our CRM of choice. It is so easy to admin and you will get your ROI!

Contras:

Some new products released have limited functionality and require a few release updates to catch up with relevant features but try to adopt as early as possible! It is worth it.

Usuario verificado
Quality Assurance Team Lead en Filipinas
Usuario de Linkedin verificado
Servicios para el consumidor, 1,001-5,000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Salesforce for the win!

5.0 el mes pasado Nuevo

Comentarios: If you are into Customer Service, Salesforce is the best!

Puntos a favor:

I have been using this for more than 2 years and it has been great platform especially for customer service. You can incorporate different tools into it which makes it cool!

Contras:

Sometimes it takes time for it to load, needs to be refreshed.

Mohamed
Mohamed
product manager en Emiratos Árabes Unidos
Usuario de Linkedin verificado
Automoción, 5,001-10,000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

great over all

5.0 hace 2 meses Nuevo

Comentarios: a great tool set, but you'll need a team of professionals to assist you put it up and keep the platform running. The vendor's primary goal is to sell you their products, and they rely on other suppliers and partners for support and integration.

Puntos a favor:

Scalability. Design and future integrations are agile. adjustable interface

Contras:

Very little vendor advice and assistance with the product. There is no supported customer collaboration for learning. Since account representatives change so frequently, we never get the opportunity to develop a true relationship with them.

Sherwin
Landlord Engagement Lead en Canadá
Usuario de Linkedin verificado
Gestión de organizaciones sin ánimo de lucro, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

May be more than you need

5.0 hace 2 meses Nuevo

Comentarios: We used Salesforce for a year. I don't think we really got the full value of the product because some things were confusing and difficult to set up.

Puntos a favor:

Salesforce has a lot of features to handle a wide variety of daily tasks.

Contras:

Salesforce is expensive and difficult to set up.

Ami
Head of Technical Support en Israel
Software informático, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Salesforce can work for you as a tech support executive

5.0 el año pasado

Comentarios: Really enjoy working with the service. It's easy to manage and integrations are great

Puntos a favor:

Integrates well into existing Salesforce CRM Very customizable Great reporting tools good email-to-case and web-to-case capabilities

Contras:

requires a salesforce administrator since nothing comes out of the box

Jose
Cloud Native Developer en Colombia
Telecomunicaciones, 10,000+ empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Great SaaS solution

5.0 hace 9 meses

Puntos a favor:

Effortless installation, saved us almost a month of installation and deployment process.

Contras:

No free trial full of features, besides that the quality of the UI is awesome.

Palash
Palash
Product Head en India
Usuario de Linkedin verificado
Tecnología y servicios de la información, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Awesome CRM Systems

5.0 hace 8 meses

Comentarios: Amazing experience with Knowledge Maangement, CRM and building ticketing system for customers

Puntos a favor:

I’ve been integrating this CRM as a package for our end clients and it’s been so ease of use and service through CRM and online ticketing system through phone, chat and email. Highly Recommended!

Contras:

One of the desirable products of Salesforce nothing to be disliked about!

Anoosha
ISR en
Software informático, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña
Fuente: SoftwareAdvice

One of most popular help desk solutions is Desk.com

4.0 hace 5 años

Puntos a favor:

If you are thinking about choosing Desk.com as a help desk software solution for your company then this article is for you. Our B2B experts prepared a thorough review of Desk.com pros and cons and analyzed what it has to offer to help you make an informed decision before you spend your money. Email to Ticket Conversion Knowledge Base Self Service Portal Multiple Service Level Agreement policies Automations – Ticket routing, scenario automations Multi-channel support, including Facebook & Twitter Community Portal with Idea Management & Voting Multi-product/multi-brand Support Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM Multi-language & multi-time zone support Satisfaction Surveys Leaderboard & gamification Support Channels Both services use various channels for customer interaction and support such as email, Facebook, Twitter, and community forums. The messages from all these services are gathered in a combined queue of support work. Freshdesk is better than Desk.com in this area as it offers ticket support in addition to phone support, while Desk.com offers only phone support. Canned Responses Both Freshdesk and Desk.com provide a way to use a library of snippets that can be re-used. If you need to describe certain features regularly to users, you can use canned responses to speed up writing the responses. This can help your agents save time and focus more on query resolution. Third-Party Integrations Both Desk.com and Freshdesk offer a range of integrations with other services like CRMs, bug tracking, e-commerce and more. Top integrations for Desk.com include Salesforce, MailChimp, CampFire, and TalkDesk. Top integrations for Freshdesk include SugarCRM, Capsule, Harvest, and JIRA. Both apps also offer REST APIs to integrate your own apps. Devices Supported Both Freshdesk and Desk.com support a range of devices including Windows, Mac, Android, iPhone/iPad, and Blackberry. Customizations Available Freshdesk beats Desk.com in this category as it offers a wider range of customizations including templates, fonts, button images, fields, and backgrounds. In comparison, Desk.com offers customization of fields only.

Contras:

Desk.com’s new analytics dashboard lacks some basic functionalities and is not an upgrade compared to the older version. The company can also improve its customer support, and the Salesforce integation also needs some fine tuning. Freshdesk customers say the product is mostly good, but it can improve by extending multi-language support to the Solutions pages.

Usuario verificado
Workforce Management Planning Supervisor en Filipinas
Usuario de Linkedin verificado
Tecnología y servicios de la información, 10,000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Salesforce is one of the best CRM out there!

5.0 hace 4 años

Comentarios: Salesforce is the best platform out there to help you resolve your business problems! It is the best CRM that you can access anywhere; anytime!

Puntos a favor:

Salesforce helped us resolve one of the major problems in our firm. At first, we were using Excel as our Candidate and Client database, and most of the time we get troubles because of this. There are times that we reach out a candidate who then turns out to be our client. There are times as well that we reach out to a candidate more than 5 times a day, and because of that we get a lot of "do-not-contact" requests. With Salesforce, it helped us to create tailor-fit solution to our business problem. We were able to import all of our candidates and clients to Salesforce by just uploading our excel databases in the system. We were able to put do not contact provisioning to our clients, to candidates that are currently in process, and also those candidates who indicated that they are not actively looking. Now, we were able to make a great relationship with our candidates and clients through Salesforce.

Contras:

What I least like about Salesforce is their customer support. Sometimes they are not that very good in resolving tech problems. Well, we seldom get problems so we barely need their help, but I hope Salesforce trains them well.