Opiniones de Toast POS

Incredibly Efficient!

Comentarios: Overall, I'm thrilled we switched to Toast. It's simple to use, has made us more efficient, and wasn't as expensive as similar systems.

Puntos a favor:

Compared to POS systems I've used in the past, Toast is a lifesaver! It has tremendously improved efficiency and flow of our Taproom. We now have the ability to swipe a card and store credit card information; which is a huge benefit for those of us in co-op spaces. Although they look bulky, their handhelds fit into your back pocket and allow us to close tabs out table side. They are shock and water resistant, plus you can log into more than one device at the same time so if you're working alone, you can close out multiple parties at once. As a GM, I'm grateful that Toast is not only cloud-based, but allows me to access the back end from my laptop or smart phone so I don't have to be onsite to make system changes. Updates are incredibly quick so there's not a ton of down time. There is also Toast Central, where you can troubleshoot issues yourself rather rather than immediately calling Support. They are helpful instructions with screenshots and videos.

Contras:

Customer Support is hit or miss. I always get an answer, it's just a matter of when I get it. After hours and on weekends, I feel like their staffing is very limited which leads to delays in getting immediate help. Thankfully it's only happened once where I needed a quick answer and wasn't able to get it.

Have Some Toast With Your Brunch. Or Lunch.

Comentarios: With over fifteen years of customer service experience covering all types of industries imaginable, the Toast POS software stands out when regraded by it's ease of integration, system set-up and navigation, customization and guest interaction interface. High marks all around and a resounding cheers to Toast's user friendly design.

Puntos a favor:

Simple and easy to integrate into my workplace's numerous departments, Toast POS offers a user friendly platform to build an inventory into with the option to edit the information therein whenever required, even in real time when alterations are needed to complete a guest's order. Toast POS has a sharp and clean visual design that utilizes an equally well developed workplace layout sure to please no matter what industry you're part of.

Contras:

A small setback I've noticed is the required input of a guest's name or information to initiate the 'tap to pay' option. There is a button to 'skip' this input, however if guest recall is pertinent to completing an order then the name or number attached to the order is required. I would like to see the guest's digital pay pad screen offer the ability to input a name or number if only to make interactions conclude in a quicker, more proficient manner.

Toast POS has been a nightmare

Comentarios: I was excited, but knew i made a huge mistake the day we went live, they ran out the door as soon as we were hooked up with zero training, and it only got worse which is why i'm here.I have a 39 Year old restaurant with a pretty large menu, it wasn't easy to make the switch, but i did, and regret it.

Puntos a favor:

The handheld device is nice, but i only ordered one, when i tried to send a second one back they told me to keep it, but still charged me for 2 ($100.00) month.

Contras:

I was mislead by their sales team, it never felt right but i was sold on the 3rd party integration, once i found out they don't integrate, it took a month to find out the truth, but was still billed for things i didn't receive or use, even things like Caller ID (common 101 stuff with so called older POS companies) i understand they discontinued, but they still charged me for it, and refused to refund without a fight.Bottom line, this has been the single worst decision iv'e made as a small business owner, and it's not over yet, i'm still fighting to learn new system, a system i wish i never moved forward with. do your research, it's not always greener on the other side.If you're a huge company with multiple locations then Toast might work for you, you would also need to have a very small menu with very few modifiers for it to work and be worth it, but honestly after the huge expense monthly plus CC processing is it really worth it?

Very Robust and Versatile POS w/ minor hiccups and One NO NO Add-On Feature

Comentarios: I'm now pretty savvy w/ Toast POS after 6 mo of use.

Puntos a favor:

Robust and Versatile POS for full service restaurant. Perfect for full service restaurant. it does have some minor hiccups. Probably the best POS on the market. Integrates well w/ Open Table. Good support w/ little wait time most time.

Contras:

Toast offers many useful integration except One major NO NO Add-on is Toast Payroll - it's a disaster. totally user unfriendly. clumsy, many non-sense system questions that cause confusion, lack of even the simplest and most basic yet required reporting. Even it's nice to have the time cards get carried over automatically, you would be better off using 3rd party time management and payroll app.

Toast Support needs a lot of "Support"

Comentarios: Overall I like using Toast and the various integration options, but if they cannot get better support solutions, they will conitnue to have angry merchants who wait weeks for solutions and have to spend time digging for their own solutions after Toast cannot help or refuses to help. In a fast moving business like a restaurant, having to wait weeks for support especially on issues that cause revenue loss is devastating and would be a reason to find another POS solution. If you're going with Toast make sure you have managers who are experts at troubleshooting and critical thinking because they will have to figure out problems themselves a lot and will have to be able to articulate in very simple terms to the support team what the issue is for it to be understood.

Puntos a favor:

Toast software works pretty well, and has a lot of integration partners which is nice for a growing small business who is looking to integrate several different tech options.

Contras:

The "Support" or lack there of leaves much to be desired. When I call support often times I am teaching or coaching their support people on what the issue is or how to fix it. They often sound like they are reading solutinos from a flip book and many times the solutions offered are not for the problem I am describing. I have to repeat myself more than 4 or 5 times for them to understand what the issue is and even then, it is painful to get them to understand the problem and offer me appropriate support.Further, I recently had a support issue that I had to call and email about for 3 weeks straight every day in which they continued to offer no support and today told me they refused to send me to the integrations department because the problem I was experiencing was not a toast problem. Turns it is WAS. I have never been refused support before. Very dissapointed in their support or lack there of.

Toast POS

Puntos a favor:

Software is intuitive and easy to navigate. Customer Service people ramp up quickly.

Contras:

Focused almost exclusively on table service restaurants. Features for quick service need to be enhanced. Improvements need to be made in the area of Order management and Throttling in the Quick Service environment.

Satisfied user

Puntos a favor:

The online access is the most important. Being able to make changes in real time with no service interruptions.

Contras:

I wish I could process payments for customers on the desktop version. Same for gift cards sales.

Toast is great

Comentarios: The initial hump is really difficult to overcome, but toast is great once you start using it. I imagine it would be a lot more difficult if I didn't have any technical knowledge.

Puntos a favor:

The ease of use for beginners is great. Very simple for new staff to start using with little training.

Contras:

The install is very complicated with little help. Setup could be a bit better.

Just OK, needs to be improved better

Puntos a favor:

It does the job, but not very well.Easily to have connection failure in the middle of service, not cleared issues...

Contras:

pricing for what we get also integration can be expensive as well.

Toast ok

Puntos a favor:

Keeps stuff in one place so that's nice!

Contras:

It glitches way too much and the response to fix is not quick enough

Easy to implement

Comentarios: It keeps me up to date in real time with what is happening in my restaurant.

Puntos a favor:

The suite of features in the software make it easy to integrate into almost any restaurant environment. They have an excellent team to get you started and help you design your system to your specs. Email marketing and loyalty program have been great for us.

Contras:

I am not very happy with the fact that we were forced to take on Toast as our payment processor! This is costing us way more in fees than my original "Interchange Plus" processing that I had through my bank. This is a little disconcerting and could add up to some major dollars in expense!

Toast--Support when you need it.

Comentarios: We are still early in the implementation of using Toast, but thus far I have been very impressed with their customer service and professional manner in which they have trained and supported our company.

Puntos a favor:

I love that Toast supports their product. You can call and get someone on the line that will help you answer your questions. They also provide the hardware necessary to run their software. They are constantly updating their software to meet the needs of their users and are staying current with the technology. One option that is particularly useful to us is printing individual labels for each shake. In other words, we could have a bus of individuals come to our restaurant, and we need to print individual labels on each shake to identify what is in the shake so that it gets to the right person. In the past, we had to individually write on each cup.

Contras:

The most difficult part to swallow is the fact that you have a monthly payment for the software--even if you are a seasonal business and only open for less than half the year. Toast will make some concessions for that, but it still seems costly since our other solution we used was free and pretty much did everything we needed short of printing individual labels for the shakes.

Toast is best POS we have ever used!

Comentarios: This has hands down been the best experience with a POS company and software that I have had in over 35 years in the industry.

Puntos a favor:

Functionality, ease of use, price, adaptability, continues upgrades with additions of new features, ability to request features

Contras:

Customer phone service is very poor. Often get new and/or not well trained agent.

All function, little form

Comentarios: Working with a product that was actually intended for restaurants and not as a one-size-fits-all for any retail application has been wonderful.

Puntos a favor:

Toast POS works exactly how it's supposed to, and meets every functional need we've had.

Contras:

The support has been great, and the learning tools are awesome, but I would rather have a product that is easier to understand. There have been times when I've had to contact support for things that should have been very simple and straightforward. I have enough to do with running a restaurant that devoting the necessary time to watch all the training videos is impossible. Trying to navigate the Payroll has been particularly difficult. If you could get a great design team to make the products easier to navigate, Toast would be unstoppable. Also an app to access the back-end or payroll and work as a mobile POS would be great.

Excellent Service, with one caveat

Comentarios: The system itself is excellent, though their customer service leaves something to be desired.

Puntos a favor:

Easy to use, easy to set up different stations (bar, kitchen, prep), very little goes wrong day to day

Contras:

I've stopped contacting customer service because, most often, I know more about the system than they do. Multiple times I've called or chatted, asking for some feature to be implemented to be told that it can't be done; only to find, after some detective work by me, that it can, in fact, be done.

Gft

Comentarios: I have had a wonderful experience with the system and with the staff in all departments

Puntos a favor:

The ease of use of the POS, the reports, payroll

Contras:

There was nothing really I didn’t like I guess if I had to choose it would be the ability to contact the tax area of toast

A Nightmare from Day 1

Comentarios: Customer service is abysmal. We got a hard sales pitch from their rep, and they knew we needed a seamless launch, as we have two busy locations. After several weeks of discussions and group calls with their rep, we were all assured by Toast rep, before launch date, that everything was set to go, no additional settings or tweaks would be needed. As it turned out, there were MANY essential steps that were never explained in advance. When I called the rep, and asked if she could do a one-on-one site visit to troubleshoot and complete setup (as other companies do!!) she rather snottily said, "I'm the sales rep, not customer service. We have a 24/7 sales line if you have problems." I asked to be referred to our dedicated service rep -- again, something every other company we deal with has -- and was told they don't offer that, only their 'help line.'!! When I expressed surprise, she got obnoxious and said "Well, we are the leader all over the world so we must be doing something right." Being that the setup is VERY un-user-friendly and counterintuitive, we were appalled, but had already invested a huge amount of time getting our online ordering transitioned to Toast and invested in the equipment, so decided to try to make it work. Ongoing, it's customer support, along with system function, has been terrible. Equipment has been gitchy and we've had many times where back of house functions misfire. It's been a disaster for our takeout orders, we've lost customers & $

Puntos a favor:

It initially fulfilled our need to have orders print out directly in kitchen and for system to integrate with delivery services and online ordering...

Contras:

1) Overly complicated for our front of house management 2) Customer service is abysmal - there is allegedly a 24/7 help line, which is NOT always available. There have been times when we had major system issues during busy hours and had to leave message to wait for a callback. Unlike every other b-to-b service we use, they don't have dedicated customer reps - all the manpower is in sales, and once they've got you installed -- even before successful setup -- they drop you. Bait and switch. 3) Proprietary equipment is expensive and prone to errors/breakdown

I have gone from recommending TOAST to experiencing extreme frustration w/ terrible customer service

Comentarios: Additional CONS that didn't fit in the above box:
*Unable to offer discounts for particular items online. Let's say you want to promote a particular food item that week and want to offer 50% off that item ONLY...can't do it. You can discount the ENTIRE check or offer a BOGO, but no way to discount specific items.
*Can't use APPLE devices with Toast, only Android
*Unable to have a popup or a visible way to notify a customer of something when online ordering. For example, sorry, but we are out of this item or here's how we are doing curbside pickup, etc. There is only a teeny, tiny way to notify guests with a small banner atop your page that no one sees. (but Toast is happy to have their popup promoting their app on your restaurant page.)
*Toast App promotes all business, not just your personal restaurant so if you advise your guests to download it, they might be tempted by other restaurants they see when logging in.
*Toast's NEW online ordering has a complicated drop down menu that causes guests to struggle. If you have a drink menu, an alcohol menu, a breakfast menu, etc. then the guest has to find a small dropdown and toggle between the menus to complete her order. 1. She man never see the drop down, think menu is quite limited & the restaurant loses revenue. 2. She may find the drop down but has to toggle

Puntos a favor:

*user friendly *online reporting accessible from anywhere *online food ordering *easy to add menu items

Contras:

*excessive hold times to reach support, ie: more than one hour and no way to email support anymore (as was the previous system.) *no way to reach support via email, even when Toast emails a restaurant, the restaurant can't reply because the email gets bounced back...instead you have to get off email, find a computer, log in and navigate to support, find the case and respond there. This is a big problem when managers are not on site at the restaurant but still managing a support issue. *support cases opened on their online platform are not addressed and no one calls restaurant to resolve *No way to email a receipt to a guest until AFTER they have paid and the transaction is over...a big problem for CATERING needing preapproval. *Upsell feature with online ordering has Toast making strange pairings. For example, the restaurant guest orders a breakfast sandwich and Toast suggest an upsell of a bottle of salad dressing (instead of a breakfast side)! Only Toast can control the upsell so the restaurant can't promote the items it wants to promote. *Handheld device does NOT support ApplePay. *ApplePay on POS terminal is additional. Actually, a lot of things with Toast cost more money than what sales tells you up front. *No way to comp a gift card online and email it to a guest from Toast Central online. *No way to offer a promo code on your online gift card sales....like during the holidays when you want to offer gift cards for a certain percentage off the regular price.

Disappointing

Comentarios: Below average. They've kept the software running at all times and that's a huge plus. However, they are charging top dollar and we were expecting a fantastic product. The product is only OK. The service has been spotty; at times good, at times not.

Puntos a favor:

The POS portion is solid. It's generally easy to use. It's been up about 99.9% of the time which is not true of all software. The people we have dealt with there have been nice and responsive.

Contras:

The back end of the software is poorly designed and written. The inventory module is laughably bad; looks like it was designed and written by a college kid in a couple hours. The reporting is also not well thought out. More than once we've found the only option for a pretty standard report is to download data into Excel and manipulate it ourselves. There is no accounting application and no interface with Quickbooks. Generally it looks like a solid group designed the POS and then those people left or started working on other things. The service during the Covid 19 pandemic has been awful. It's nearly impossible to reach support and honestly makes me wonder if these guys are solvent. We had two management contacts that we would call in cases where we had support issues. Now both of those people have been (apparently) laid off. When we called support the last time, the recording warned that there were 33 people ahead of us in line. I've waited for an hour and eventually given up when there were only 12 ahead of me.

Toast is really a great system easy & saves time. Problems false promises from sales rep & cc fees

Puntos a favor:

That is super user friendly. Fast and overall a great system. Seriously aside from what I write in the CON section. Toast REALLY is the best software POS system I have worked with. Hands down.

Contras:

The credit card processing fees they initially promise you they can match your current rates which they DO NOT its a LIE. Then customer service never gets back to you or passes you on to someone else then someone else and someone else. Never follow through with their promises and never can get ahold of your sales rep and he doesn't reply or follow through when you finally do get him on phone. Beware they will not match your credit card rate like they promise you. They will overcharge you if you don't watch exactly what they are taking out of you bank account. You will get charged for modules they say they will " give you for x amount of months free" and then continue getting charged and have to wait months and months and make a million phone calls to try and get your money back for 'free trials they charged you for and your money back for when you told them you didn't want them at all after "free trail" and they continue charging you. Biggest advice is get your credit card rates in clear upfront writing and sit down and figure it out. Make sure they are not screwing you. Because its not only happened to us but several other businesses.

Great POS for restaurants

Comentarios: After over a year the restaurant is still super happy with the switch

Puntos a favor:

I was hired to help customize, train, and implement this new software at a friends restaurant. I have worked with a few different POS systems and this was by far the most user friendly. Easy to customize their menus and check preferences. Easy to update if we figured out how we originally entered in an item needed to be changed. Cloud based so when not on sight I was able to fix remotely when not at the restaurant. Also the handheld option is great for taking orders and splitting checks on the fly. Also were able to implement gift cards with the new system.

Contras:

No real cons. The only downside was the initial few days after switching for the staff to get used to it.

Lacking in customer service

Puntos a favor:

User friendly and efficient. That pretty much sums it up but they said my response was too short.

Contras:

Many additional charges after purchase Reports cannot be easily pulled for long date ranges LACKING IN CUSTOMER SUPPORT

Great Resource for Restaurant Management

Comentarios: Overall happy with the product and will likely continue to be as they are forever growing, expanding, and adding in relevant new services frequently.

Puntos a favor:

Toast has been a serious upgrade to our establishment. It is very user friendly and operates off a more "in the times" type of software than some other very outdated POS systems. All of their staff is friendly. The third party integrations are endless and offer something for all kinds of businesses. Online ordering and the ability to have an unofficial doordash partnership is very helpful and easy to use.

Contras:

Support is not always the most efficient or informative. We often find where they simply cannot help us during odd inquiries or glitches, or we get multiple answers from different people. We also would like to see toast work on a table management and waitlist system that is actually functional for the restaurant. Currently, they offer third party table management integrations, but we have done trials with a few and none have quite what we are looking for.

Toast at FCD

Comentarios: Toast takes the guess work out of what's moving and what's not, who is producing and who isn't. Tips tell me if my server is worth keeping. I have been satisfied with them overall.

Puntos a favor:

The analytics and reporting are fantastic. Getting Toast go's for your servers allowed me to cut back on server staff and the servers make more money because they can turn 3 times as many tables

Contras:

Their set up map for delivery is garbage, if you plan on having delivery go with a different system. They have been telling me for 3 years they are going to upgrade and instead we have 3rd party integration with delivery services which are way over priced.

system is poorly developed and fragile

Comentarios: TERRIBLE!!! It was halfway decent when we started but their menu development was terrible. they need to survey restaurant users about how much the system has deteriorated over the past 2 years. I would never recommend this system to anyone

Puntos a favor:

nothing.....everytime there is any change or system maintenacne, everything falls apart.

Contras:

UNRELIABLE!!!!no one in TOAST can troubleshoot because system has gotten too complex and no documentation exists. they keep patching and adding and it's a total disaster. our printers are always messed up!!!! we never know if the system is going to work or not. the reporting is terrible!!! phone support is poorly trained if at all.