Opiniones de Bench

Optima

Comentarios: Recomendable

Puntos a favor:

Fácil manejo de programa buenas herramientas

Contras:

Tutoriales para personas inexpertas para facilitar su uso al principio

Huge help for an entrepreneur

Puntos a favor:

Bench was critical in helping me with catch up books for tax time. Being able to upload reports easily from my bank and various credit card processors made things so much easier, and the bookkeepers learned quickly how to categorize the transactions. I'm not sure when I would have caught up on my historical books without Bench. Going forward from there has been very easy as well. I've been able to link the reports to my card processing software and bank, and get updates as they have questions. So simple! I find the monthly reports easy to understand and its given me a much clearer picture of my numbers.

Contras:

The only challenging initial integration was with Paypal- myself and the Bench team member had a hard time linking everything. We resolved it and I didn't have that issue with other accounts. I do wish that this software integrated with my invoicing system, so I could easily see where the profits were coming from. However, I use that system's reports to get a good idea of what's bringing in income.

Good Quality; Probably too Much for a Smaller Company

Comentarios: I like the product, but am unsure of the value for smaller firms with fewer expenses.

Puntos a favor:

I like the ease of use. There is a lot of info that is consolidated well, and the customer service is quick.

Contras:

Overall the service works well, but for a small company with relatively few expenses, the $300/mo pricing is a bit steep. I feel that a tiered rate based on expense quantities would be valuable to smaller companies wishing to offload the accounting work, but can't justify the cost.

Bench - A rollercoaster designed by a clown – full of unexpected twists, turns, and a few too many pies in the face.

Comentarios: Oh, Bench, where do I begin? Our journey together has been like a rollercoaster designed by a clown – full of unexpected twists, turns, and a few too many pies in the face. From the magical year of 2020, we embarked on an adventure, not knowing it would turn into a saga worthy of its own sitcom. Our point of contact changed more often than a chameleon in a disco, each time promising a smooth transition that felt more like a game of hot potato. The nuances and complexities of our account were supposed to be handled with care, yet they were tossed around like a salad, leading to a delightful mix of confusion and misplaced assumptions. Let's not forget the enchanting dance of communication with our main Bench point of contact, our very own guide through this nightmare. Their performances were nothing short of spectacular, a blend of confusion, misinformation, and the occasional contradiction. It was like watching a mime trying to explain quantum physics – utterly baffling but strangely captivating.
If you like jokes, you should hear the one were they cancel tax fillings the week before they are due after months of working with their team to get everything reviewed and ready for filing. Their solution, leave your business hanging and waiting for updates and promises that never seem to come all while collecting their monthly billings and service fees but never actually providing the contracted services. Use Bench if you like your accounting services like a rollercoaster without the thrill, a puzzle without a solution.

Puntos a favor:

Simple and easy to use platform interface and features. Consolidated communication in platform.

Contras:

Contradicting communication from our point of contact. Multiple changes with our point of contact and main bookkeeper. Charging us 21+ months of billings for accounting and tax services they never provided or actually completed. Bench promising to fix and refund those services and tax filings and then never doing so, over and over fro months. Tax filing errors that we had to discover with a 3rd party accounting firm. If you like getting ripped off, money stolen and then have to hire another accounting firm to fix all the issues they caused, then Bench is for you.

Friendly, helpful staff. Software is nicely designed and easy to use. It's too expensive.

Comentarios: Overall, I've been very impressed with Bench. The people, organization, resources, and software are top-notch. The price, however, is too much for someone who is self-employed or a small business owner with limited transactions. I understand that you generally get what you pay for, but I don't feel that you get 10x the value over self-managed bookkeeping using Quickbooks, Freshbooks, or Wave bookkeeping software. Excellent product -- it's just not for everyone.

Puntos a favor:

Everyone I worked with to understand and use the bookkeeping software was friendly, professional, and helpful. The dashboard analytics was very easy to understand and is very appealing. I also like that I can export all data into a single workbook (summaries and itemized transactions).

Contras:

I don't like that the product is so expensive. Depending on how large your business is and how many transactions you're managing, this product may be too expensive. For example, I've used Quickbooks Self-Employed for years and it's under $20/mo. In comparison, Bench (without any promotions) is hundreds of dollars per month. Granted, they are provided professional bookkeeping services as well as the software, but for a business with 50 transactions per month, it is a little overkill. It's really the only thing I don't love about Bench.

Its easy and worth it.

Comentarios: The sales and onboarding team was amazing. [SENSITIVE CONTENT] is a champion.

Puntos a favor:

Reconciliation and ongoing communication through the chat is priceless. The teams are fast and handling things in real time is valuable to the process.

Contras:

I'd hoped my monthly statements would be pulled automatically once I linked my accounts.

Affordable yet Robust Bookkeeping

Comentarios: I have been satisfied with Bench, and it takes a lot off my mind.

Puntos a favor:

The staff at Bench are responsive and helpful. The software is user-friendly. The price is less than most of its competitors.

Contras:

The bank integration does not always function right with the credit union I use.

Stay away from Bench.co !!

Comentarios: Was great for years. 2022 to 2024 has been a sad decline for them and its left is starting from scratch since their system won't integrate into any other programs

Puntos a favor:

Bookkeepers were friendly but they didn't have the support to follow through on topics discussed in calls

Contras:

Quality has plummeted in the last two years. Customer service team is the absolute worst i have ever encountered. We have asked to speak to [sensitive content hidden]'s supervisor, but he won't. She is rude, condescending and knows nothing about bookkeeping

DO NOT USE BENCH

Comentarios: The worst experience. They will steal from you and provide no services.

Puntos a favor:

Nothing. They do not know what they are doing. There customer service is horrible.

Contras:

This is a very incompetent company. They have charged me thousands for services that they have not performed. I have used them for almost a year. I have tried to cancel them and they keep charging me. When you call, no one answers in any department. The voice mail states that they will call you back with in 1 business day. My rep ([sensitive content hidden]) makes appointments and will not hold the appointment time. You sit there and wait for them and they never call.

Really Disappointing

Comentarios: Poor. I do not feel that I am getting my money worth.

Puntos a favor:

I thought I would enjoy seeing where my business expenses were going, but so far I am not able to tell what is going on.

Contras:

No turn around on items I need categorized. No follow up. Slow to respond.

Bench Service has drastically deteriorated

Comentarios: Their service level has gone down substantially. We have used them for years, but this year its been absolutely horrible.

Puntos a favor:

cost, ease of use, connection to other platforms

Contras:

only cash basis accounting. They do not do accrual. Their service for anything like updating balance sheets with loans, etc is awful. Getting in touch with them via email or phone is next to impossible. It didnt used to be that way.

Handling Accounting Professionally With Bench

Puntos a favor:

Using Bench is very useful when it comes to accounting. It is affordable and well equipped

Contras:

It handles very well and no issues with at all.

Fallen from Glory

Puntos a favor:

Simple Dashboard and Document upload process.

Contras:

High Turnover rate Delayed Monthly Bookeeping Delayed Tax Filing Poor Customer Service Account Managers are completly usless when a problem arises

They have great resources

Puntos a favor:

I like that they have articles that are helpful to small business owners

Contras:

I dislike that they sometimes don't do a great job with bookkeepin

One less thing off of my plate...

Comentarios: I am saving myself hours and hours of handling the bookkeeping. I am confident that it is done correctly and I am not missing anything. I like having someone to ask bookkeeping questions to if need be.

Puntos a favor:

I was hesitant to start Bench because I thought I could handle the bookkeeping for our business on my own. Managing money has always been a strength for me. However, as my company grows I find that I need to keep delegating and removing things off of my plate. At the same time as a business owner I like to keep as much cash inside the company as possible. I finally gave the free trial a chance and it has been the BIGGEST weight off of me. I know that my bookkeeping is totally taken care of and done professionally. The stress of organizing everything for taxes is lifted off, and I know that I always have someone working on it everyday on my behalf. Anytime I have questions I get an immediate response along with very valuable advice. I am a Bench customer for life!

Contras:

I don't like that it keeps disconnecting to my bank account. We've had a few technical issues with that. It can be very time consuming and frustrating especially since I am extremely busy already. I also have to confirm purchases from months prior and that can take a long time! When I confirm those purchases it is usually 30+ transactions and at that point I don't even remember all of them so it takes a while for me to locate receipts. I really dislike that too. I wish it were less expensive for us a small business owner as well.

Accounting for Startups

Puntos a favor:

We transitioned from a traditional outsourced bookkeeper to Bench and love the ability to go in and view our reports quick and easy. The team is also much quicker to finish month end reports and responds quickly.

Contras:

The onboarding process was a bit difficult. We had to adjust our expense categories to match. We would like to use the accrual accounting adjustment but haven't been able to get help with this yet.

Completely botched our accounting--left with thousands of dollars of fines--Non Responsive

Comentarios: It is a scam. They want you to think that you're using a product but in reality it's a bunch of people in the background trying to maintain the appearance of tech. They have caused us to incur fines of over $15,000. Do not use Bench.

Puntos a favor:

It seemed like it was going to be easy and helpful but that is not the case

Contras:

It's impossible to talk to support, they didn't file any returns for us even though we have paid them for 3 years. Customer support is rude and non-responsive. I would trust them with anything.

Bench is Amazing

Comentarios: Bench is amazing. As a small business owner I was spending too much time categorizing expenses and correctly documenting items for the P&L or balance statement. Bench offers such an amazing service and any time I had a question or issue my Bench specialist was right there. I would highly recommend Bench to anyone who needs bookkeeping services (and their tax team is amazing as well). Couple all of that with their service team's (big shout out to [SENSITIVE CONTENT HIDDEN]) genuine care for you and your company and you have kind of a no brainer.

Puntos a favor:

The platform is intuitive and easy to use. You speak directly with the individual managing your account, which is nice for continuity. Any discrepancies are easily adjusted or annotated. It exports to multiple file types for integration with other platforms. It links with your accounts so you don't have to manually input everything. AND THEIR TEAM ACTUALLY CARES ABOUT YOU, which is a breath of fresh air.

Contras:

Sometimes there are functionality issues with linked accounts, but usually it is because of the security protocols of the bank or account.

Best Bookkeeper there is!

Comentarios: Bench always delivers above and beyond and i love their service.

Puntos a favor:

Bench is an amazing product that is in the cloud. I love that i can access my books from anywhere on the go and get a snapshot of how the company is doing week to week.

Contras:

There are no cons at this point. I wish they started an accounting arm that tied to bench since their product is so awesome!

Ease of Use and Best Investment Ever

Comentarios: My overall experience is great. this is my second time using them. I had to leave the first time while switching my business format but it’s worth the investment knowing that my books are in order in I can easily track my growth and readjust expenses.

Puntos a favor:

The best thing about the software is hands off. In comparison to other software you have to not only implement the software you have to hire someone to upkeep it/reconcile it every month, whereas this is all in one pricing.

Contras:

The software may be a little confusing at first but with the customer service they help you navigate how to use the key features. I do wish there was a easier way to download a simple profit and loss and there are some other things that they may not be able to do that you need a CPA for but you at least have all your information in order for the CPA.

Best Web-based/Remote Bookkeeping Full-Services

Comentarios: Great experience, we've been with them for 2 years now and we will not switch to anything else!

Puntos a favor:

Extremely professional bookkeepers, easy to use user interface and 100% hands-free. They even have auto-linked bank accounts to pull your bank statements so you don't have to manually send receipts and statements. You can view your dashboard anytime and see live updates on your balance sheet. My CPA loves their books as well.

Contras:

Sometimes the connection might be off and I'll have to upload documents anyways, and they'll still need my input for returning vendors/suppliers.

Great bookkeeping company

Comentarios: Overall Bench has saved me time with preparing all bank reconciliations and year end tax preparation. It's also a stress relief that it's done thoroughly and properly. It's not just one person being accountable for my bookkeeping needs but the company stands behind it.

Puntos a favor:

I like the ease of having my bookkeeping done on a timely basis and not having to think about it until I get a message to review the month. I can then easily go in and make notes of any changes to be made or answer their questions to me. The customer service is excellent as well. They integrate with my payroll company too which saves time.

Contras:

They don't integrate with my Customer Management System and they don't use QuickBooks which I also use. I process invoices through my CMS which also provides my scheduling, customer profiles, employee payroll reports, etc. I would love it if Bench would integrate their system to it so I can better track invoices. Instead I have to do that through QuickBooks but am only using a small portion of what QB offers since Bench does my bank reconciliation and they don't use QB. So I'm still paying for QB for this part of what I need. I have a daily service company and I process client credit cards daily in addition to tracking some clients that still write checks and a few who pay via ACH. I do that within QB. At this point I'm not aware of a better way if I want to continue using Bench for bookkeeping.

White Glove Service for White Collar Small Businesses

Puntos a favor:

The customers service is incredible. I know that there is a TEAM supporting me, while I still know the name of my main contact person. The platform is easy to use and aesthetically pleasing.

Contras:

I have not found anything I don't like about my experience with Bench. They're awesome!

Completely alleviated stress while reducing my bookkeeping costs

Comentarios: When I first heard about Bench, I was nervous about switching from a standard, old school accounting firm I'd worked with for many years. Within a week, my fears were dissipating. Three years later, my fears are completely gone. Bench completely meets my needs as a small business owner - while saving me time and money.

Puntos a favor:

Bench is SIMPLE. The software provides me an accurate and easy to understand overview of my monthly and annual financials with easy-to- process visuals and graphs. The software integrates automatically with my bank and credit card, alleviating the back and forth calls and emails I used to labor through with my former "brick and mortar" accountants. When I have a question, the Bench team is always available and quick to respond.

Contras:

Nada! No complaints here! I have not experienced a single problem with the Bench software

Satisfaction Guaranteed!!!

Comentarios: So far it's been very good. I'm glad that I gave Bench a shot.

Puntos a favor:

The software is very user-friendly. I like how you can isolate your search to specific months or quarters or the whole year. Uploading documents is very simple. Overall using this software is a pleasant experience.

Contras:

Sometimes it will not pull my bank statements and I have to submit them manually.