Opiniones de LinkPoint Connect

Comentarios: I benefit from an easy work flow between Outlook and Salesforce

Puntos a favor: LinkPoint360 is the best extension for Salesforce by allowing you to decide what does and doesn't get input. The ability to easily create leads and contacts directly from outlook is very handy when a new prospect comes through a different avenue. It is also handy to be able to record the whole email to the account, contact, or lead for future reference. You even have the ability to edit the message or make notes that aren't in the email but will be recorded with it into Salesforce. If you are in a hurry the smart record just finds the contact or lead and records it without having to search or make changes.

Contras: I do not like how it manages the spell check. At first it didn't even do spell check but now it checks the entire message, which is really annoying for a long thread. Also, it doesn't have the ability to look for other fields to match an email from, like another email address field in Salesforce.

Comentarios: The ability to run business opportunities out of Outlook with LInkPoint eases my making new opportunities (one click), opening the exact opportunity I want (side view pane) and also update activity linking to correct contact and opportunity such a time saver. I also like I can change the subject line in my LinkPoint box - different than the subject that is sent to the customer. I can "tell a story" by then just looking at the activity titles. I've called support twice and both times very responsive and solved my issue within the same business day (and they were really user issues, not software issues). Great service for the price point.

Puntos a favor: ease of use and how LInkPoint uses the email address to identify all opportunities for that contact. If I don't have a contact in SF, I can easily add from LinkPoint

Contras: No thinking of any cons . . .

Comentarios: I'm the IT specialist for a midsize organization that uses LinkPoint as the backbone of our CRM strategy. From my perspective, it's easy to use, so very little training is required for new hires, and updates itself, essentially making it one of the very few "set it and forget it" applications that I've ever installed. I'd say the best proof that LinkPoint is a quality product is how little I have to think about it. It just works. And on the rare occasion, it doesn't, LinkPoint's support team is very knowledgeable and quick to respond to enquiries. Nothing but good things to say about this product, and don't know what we'd do without it.

Puntos a favor: Ease of use, low resource consumption, self-updating and 'quiet'.

Contras: Nothing that comes to mind.

Comentarios: Sometimes slow. Sometimes crashes. Other than that, it's terrific. I like the way it working Isis emails and sends them into cases on Salesforce. This makes things very convenient for me as I often have to go back and reference material that has been exchanged. Whenever I need to know some information about a certain case I am working, I know I can easily find it by using the attached emails as reference material.

Puntos a favor: Ease-of-use, convenience.

Contras: Often slow to start, sometimes the software crashes.

Comentarios: We have used this for three years and chose it over the salesforce outlook integrator due to much better features and ease of use for different sales staff styles.

Puntos a favor: It's very easy to use and implement and has a myriad of ways to see, use, and connect information

Contras: I wish we could connect to custom objects somehow - not sure I would really classify this as a con but it would be great to have that capability!

Comentarios: Over that past few years our Sales Department has been using LinkPoint. They loved how easy it was to sync contact data / emails from Outlook to Salesforce without having additional work. The only reason we are no longer using this program is because we moved away from Salesforce - and our team greatly misses the functionality of LinkPoint. We are hoping one day to be able to use this again. Highly recommend!

Comentarios: This has proved to be a very valuable resource with benefits seen across multiple departments. We are looking forward to continuing using this going forward into next year and beyond.

Puntos a favor: Easy to use and configure

Contras: Being on different time zones for support if there is a problem

Comentarios: We do all our email from Outlook, so LinkPoint Connect helps us effectively save emails to Salesforce. We love the Smart Record option, but also helpful to have the ability to tailor the approach for an individual email when necessary.

Puntos a favor: Love that Smart Record enables sending and saving simultaneously!

Contras: Seems to take longer to pop up the Record window and complete searches when not in the office on our network.

Comentarios: I have the entire global Salesforce using LinkPoint as it enables them to be more productive in the field and properly tracking their opportunities. The feedback that I get is simply that this tool saves them time and makes using our CRM tool easier.

Puntos a favor: We use LinkPoint360, the outlook/Salesforce integration helps keep our Salesforce productive.

Contras: Configuration of the product could be done better

Comentarios: My sales productivity has increased dramatically since using LinkPoint. I don't have duplicate information from Outlook to Salesforce - LinkPoint does it for me.

Puntos a favor: Totally integrated with Outlook and makes data entry easy to and from Salesforce very easy.

Contras: Absolutely none.

Comentarios: Great service and quick to respond. Not excited about the recent price jump, but it is the best product out there we've seen to work with our custom salesforce product. Our customers love it. Sometimes it does freeze upon start up and whenever it needs an update it tends to malfunction on about half of our user's PCs and we need to reinstall in some cases. Other than that, we are LinkPoint fanatics.

Puntos a favor: Easy
Organized
The reminder feature

Contras: Sometimes it is glitchy, usually whenever there's an update done;

Comentarios: LinkPoint is great tool to sync our communications using few clicks, its save time and ensure accuracy

Puntos a favor: Easy and fast way to sync communications between salesforce and emails

Contras: it's not available as App in cell phones

Comentarios: We are a rapidly growing company and we are adding new folks to our team regularly. The LinkPoint team reaches out to us immediately to make sure we meant to add a new license to our account and to let us know what the new cost will be. They are also great when we need to remove a license.

Puntos a favor: Easy to use

Contras: Will sometimes disconnect without reason

Comentarios: We recently switched to a new CRM system where the stock side bar was clunky and unreliable. LinkPoint has and will again be our go-to for a side bar as it is quick and reliable.

Puntos a favor: Easy to use, quickly provides information

Contras: Sometimes has difficulty populating fields with proper information.

Comentarios: LinkPoint has been a huge help in filling the gap between SFDC and Outlook. There are some features our org would have liked to see out of the box, but nothing that can't be overcome by workarounds and customization. Customer service has been pretty responsive and are upfront if the product is unable to perform the requested function

Puntos a favor: Ease of use.

Contras: Would like to see more out of the box customization options.

Comentarios: This is a great product. In a time where we have in-depth compliance rules, this software helps capture important data that we have to keep available at all times.

Puntos a favor: It is great. It does everything it says that it will do.

Contras: Nothing.

Puntos a favor: This software integrates great with outlook and salesforce. It is also very reasonably priced for what you get.

Contras: I wish it was easier to use and set up. It seems like it is constantly disconnected and we are short a user. It also does not play nice with our cloud provider for downloading when we add new users.

Comentarios: I love these guys. Their support is unparalleled, and the product the most reliable one I've been able to find, and I've tried a few.

Puntos a favor: The reliability and time it saves us on task documenting.

Contras: It's not always intuitive to new employees.

Comentarios: I work in sales. LinkPoint provides an easy interface between Outlook and Salesforce. With one button push - I can send the contents and attachments from an Outlook email to Salesforce. The is a big time saver - I don't have to retype the information from the Outlook message to Salesforce.

Puntos a favor: Ease of use

Contras: None, except I wish I had this tool some time ago.

Comentarios: Easiest way to record e-mail conversations, meeting, and activity in salesforce. Must have for any sales team. Single click recording of e-mails to contacts, as well as meetings. Install was painless, and configuration is just as easy.

Puntos a favor: Ease of use to record activity.

Contras: There is nothing I don't like

Comentarios: We use it and it seems to capture everything. It has done what it is supposed to and helps with all of our stringent compliance rules.

Puntos a favor: Captures the info needed

Contras: Sometimes has annoying pop up that we have to click allow.

Comentarios: so easy to setup and configure. LinkPoint360 allows users to quickly and very easily update MS Dynamics CRM with emails, calls, etc.

Puntos a favor: ease of use, email tracker

Contras: price

Comentarios: I'm in Sales and using Salesforce. Without this tool, I would spend countless hours re-entering information into Salesforce that LinkPoint enters automatically in seconds.

Puntos a favor: Ease of use and connectivity into Outlook.

Contras: None!

Comentarios: We appreciate you having our emails tracked as a pilot for your future programs and are grateful for what we receive!

Puntos a favor: That it's a hidden program when tracking emails

Contras: Not 100% in the way we want them recorded - if they aren't in the inbox and already filed - they aren't tracked.

Comentarios: It's amazing to save a documents in more places than one and find that all of my records are archived due to LinkPoint. I look to the right of my outlook screen and can read a summary of each respective subject.

Puntos a favor: The syncing capabilities

Contras: There could be a couple more specific fields