Opiniones de Pabau

User-Friendly Platform with Great Support

Comentarios: My overall experience has been very positive. The platform is user-friendly, the support team is responsive, and it meets most of my business needs effectively

Puntos a favor:

Love the service from the Pabau team! The platform is user-friendly, with plenty of tutorials to guide you, and the support team is always helpful. It’s a great tool for managing my business bookings efficiently!

Contras:

As I run a mobile service, there are some features I’d love to see added. However, the team has been great at taking my feedback and passing it on to their development team for consideration.

Pabau for my clinic

Puntos a favor:

It can be easily personalised to make it easy to adapt to your business

Contras:

It's difficult to use at first becaue it has a lot of functionality. No android app

Pabau 2 is not working properly and causing lots of damage

Comentarios: I was happy with Pabau 1.However Pabau 2 was mandatory for all clinics and I was pushed to change it to it.
The software doesn’t work properly.Emails are disappearing from patients cards,you have to create services couple of time in order them to show in the software.I did create service myself 5 times and it still not possible to add it on the invoice.There are lots times when it is simply just not opening ,you have to reload page 10 times in order it to work.Absolutely horrible software.Contacted customer support lots of times,sent video about issues,since July no improvements.It cause massive disruption at work .Very disappointing.

Puntos a favor:

Pabau 1 was good and easy. There is nothing I like in Pabau 2 because it still needs to have lots of improvement

Contras:

Software Pabau 2 is no working properly.It had tonnes of mistakes in day to day work

Great experience

Comentarios: Very good , [sensitive content hidden] recently was very helpful. Thanks

Puntos a favor:

Professional attitude, costumer care, its a huge software with lots of options

Contras:

Sometimes it can be difficult to understand , more for people with IT skills

Excellent and pelasantly surprised.

Comentarios: It was really easy process. When I was looking for options Pabau came upon search. Reached out with some caution as not heard about it and my family uses Semble.
But, from the first meeting onwards they surprised me, found very informative, cost effective especially for small business like mine. No hidden costs. Pabau academy is excellent. The staff would reach out and resolve issues quickly

Puntos a favor:

Ease of use Cost effective Good supporting team Prompt responsiveness

Contras:

Not used long to say this So far good experience

Amazing platform

Comentarios: Pabau has been a great tool for a successful business. Can't run clinic without it

Puntos a favor:

The chat support function is amazing. It does everything u need to run a business

Contras:

Sometimes it can be complicated and often get lost when trying to resolve any problems

Amazing support and a great system

Comentarios: It has been great, so much support throughout the process.

Puntos a favor:

Its ease of use. The support has been brilliant

Contras:

Nothing it has been brilliant, thank you

Excellent Pabau experience

Comentarios: Excellent support from the team, especially help from [sensitive content hidden], and ease of use

Puntos a favor:

Everything in one place which makes everything flow smoothly

Contras:

Timing required to set up but this has to be done

Really friendly team and great system

Comentarios: Been a really lovely team to interface with if i have an issue or any questions

Puntos a favor:

Really easy to use Helpful tools for patient experience and Information

Contras:

Nothing really negative- so can’t say what i like least!

Highly Recommend

Comentarios: Pabau has completely transformed how we manage our practice! It’s so easy to use, and everything from booking appointments to keeping track of patient records is a breeze. The reminders and analytics save so much time, and the support team is fantastic. It’s made our work smoother!

Puntos a favor:

Slick backend Highly customisable and intuitive Exceptional support from dedicated team

Contras:

No complaints as it does everything that we require

[sensitive content hidden] is the star of Pabau

Puntos a favor:

Very comprehensive, structures my business so the admin work is far more manageable, good customer experience using online portal

Contras:

Can be complicated, but I have found [sensitive content hidden] who is absolutely brilliant at Pabau and she helps me navigate my business better

Great clinical software. A must have!

Comentarios: Amazing, I can't think of using any other software.

Puntos a favor:

The software keeps getting better. I love the automation.

Contras:

Intermittent software issues but its less frequent now.

Impossible to set the system up and no access to support

Comentarios: pretty shady so far. They took my existing customer data quickly but since then I can't get up and running on a system that I am being charged for.

Puntos a favor:

I loved the demo and it appeared to do everything I wanted but there are some serious concerns at this stage. 1. So far the company has charged me over £600 and cannot supply a VAT invoice. 2. I have been trying to access support all week and no one has been able to resolve the issue. 3. The dashboard is different to the video learning films 4. When I signed up I said that I wanted access to support staff to help me configure it. So far there is no response.

Contras:

It seems shady. You have no idea where the staff are located - they work weird hours and the answers I have which are genuine support questions are not being answered. I can't even get a call booked in which was part of the "GOLD" onboarding package I signed up to.

Fantastic Team—Incredibly Helpful with Setup

Comentarios: Overall, my experience with Pabau has been very positive. The setup process was straightforward and the support team was incredibly helpful throughout. The system efficiently manages our daily operations, streamlining tasks and improving workflow. The virtual consultations and SMS features are particularly valuable, enhancing client communication and making everything run more smoothly. Pabau has been a reliable and effective tool for our clinic.

Puntos a favor:

Pabau has been a great fit for our clinic. The setup was smooth, and the support team has been incredibly helpful. It handles most of our daily operations efficiently, making everything run more smoothly. I especially appreciate the virtual consultations and SMS features—they make communicating with clients much easier. Highly recommend!

Contras:

Pabau is a good system, though the setup I thought would have been challenging. Thankfully, their supportive team was very helpful throughout the process

Pabau Review

Comentarios: The set up and implementation was extremely easy and smooth. Customer Service has been great so far. Pricing has to be competitive and certain features need to be improved

Puntos a favor:

I liked the Calendar feature, REcords Management feature, Templates are handy, Marking for Botox etc are compatible, Notifications are well designed.

Contras:

The least I liked is their PRescription feature which is complicated to use. Also the birthday templates are not fancy. Customer review template is also not up to the mark.

Pabau after one year

Comentarios: Overall very good. There are a few elements mentioned above which would bring it into excellent all round for me.

Puntos a favor:

I like the ease of moving from clinical notes to photos to appointments to admin - all smoothly transition. Photos are easy to import and show side by side.

Contras:

I would like easier direct entry to fields such as medical history, family history, social history rather than only have it automated from the medical questionnaire form. Investigations are not very developed yet in terms of export of tests / import of results, not much for imaging, and no inbuilt scoring system for things like BMI, CVS risk, dementia screen etc

Pabau is an excellent software

Comentarios: Excellent software; it will make my life much easier because it contains all the features I need to run my clinic smoothly plus superb customer service and support.

Puntos a favor:

Excellent software and support from purchasing the software until the last configurations tailored to my needs. The staff is super helpful and provides outstanding customer support and online training on all aspects, such as setting up an account, configuring Pabau to my needs, helping with Stripe integration, uploading my templates, marketing advice, tips for my practice, etc. Pabau is easy to use and offers numerous useful features. I am exceptionally pleased about Pabau 2, too. It is a good value for money.

Contras:

Nothing so far; I am pleased to purchase Pabau.

Great for small - medium sized businesses!

Puntos a favor:

I like that Pabau is cloud based and easy to navigate. The training videos are really helpful and customer support is straight forward and quick to respond.

Contras:

When the portal is open and being used by multiple devices, it does not update unanimously on each device until the page is refreshed. Once you know this, you get into a habit of actively refreshing the page before booking someone in to avoid double bookings.

Simplifies Clinic Operations with Ease

Puntos a favor:

What I liked most about the Pabau app is its user-friendly interface and comprehensive patient management system. The appointment scheduling feature is particularly impressive, allowing for seamless booking and automated reminders. Additionally, the app’s ability to integrate with other systems and its robust reporting tools make it an invaluable resource for managing my practice efficiently

Contras:

What I liked least about the Pabau app is the occasional lag when accessing certain features, which can slow down workflow. Additionally, the initial setup and customization process was a bit complex and time-consuming. It would be beneficial if the app had more intuitive navigation and streamlined onboarding for new users.

Using Pabau

Comentarios: I am happy with Pabau and support is very good

Puntos a favor:

Paperless system that is GDPR compliant. All patient note on one system which all staff have access to

Contras:

Reports are not user friendly and I have a hard time navigating them

Easy to use, professional booking system

Comentarios: 10/10 I would highly recommend pabau for any aesthetic business owner

Puntos a favor:

Ease of use and the support chat is excellent

Contras:

Having a difficult time in clinic with the pabua2 switch over. The pabua team have [sensitive content hidden] great in dealing with our enquiries

Everything you need on one CRM

Comentarios: I like Pabau as there is lots of support

Puntos a favor:

There are many features and I am still working my way to optimising all of them. Pabau has literally thought about everything.

Contras:

It can be a bit tricky in comparison to other interfaces but the more you interact the better it gets and the more features you find

Streamlined Customer Management

Comentarios: The software proved effective in managing bookings and customer communication, which enhanced our organization and customer service

Puntos a favor:

The software's ability to track reservations and streamline communication with customers was a significant advantage

Contras:

What we liked least about Pabau for our café was that some features felt more tailored to larger businesses or medical practices rather than small food and beverage establishments.

Pabau Review

Comentarios: Brilliant and has made our clinic booking and reporting system much more efficient.

Puntos a favor:

Incredibly helpful and attentive to my requirements.

Contras:

N/A. I have not had a bad experience at all!

Overall Good Experience

Comentarios: Overall experience with Pabau is good. I'm hoping It will improve more after using pabau 2

Puntos a favor:

Reporting system is amazing. You can create so many reports and instant.

Contras:

There's no contact number to speak to the agent or customer service. Using online chat causes delay in operations