Opiniones de Weave

Weave, bringing communication to the future

Comentarios: Super happy with it and wish more businesses used it.

Puntos a favor:

Having the ability to message clients instead of calling for everything is a big time saver

Contras:

I don't love that it does not directly attach to the medical record

IT and scheduler

Comentarios: Overall my experience with weave is an A+ rating

Puntos a favor:

The thing i like most about weave it's in t effectiveness and its efficiency.

Contras:

the customer service response regarding critical issues and its time zone

This Is My Review

Comentarios: It has it's pros and cons. It sometimes is confusing to me, seeing how it sends messages to patients that we rescheduled so I can see how it would be confusing to our elderly patients thanking them for coming in when we rescheduled their appointment.

Puntos a favor:

Helps our patient's that are hearing impaired and depend on text messages through their mobile devices.

Contras:

We deal with elderly patients, Weave gets very confusing to them when it's sends them a message that for an appointment that we rescheduled. It is also very important because we have patient's that are hearing impaired and depend on text messages.

Weave is Great!

Comentarios: Weave has helped our office with overall efficiency.
We are able to send forms prior to their appointments easily manually or have them automatically sent out for specific appointments.
We are able to text or email forms. We can text patients who chose that option of communication to help with lowering phone calls.
The ease of looking at the transcripted voicemail or listening via the app or phone is helpful as well.
We can schedule emails to be sent out each month as well for special events or closure notices.
We can also schedule bulk texts to go out for the times we only need to send it to specific patients instead of a mass message.

Puntos a favor:

Ease of communication and efficiency improvement across the office.

Contras:

The glitches that happen every so often. Still, updates that could be done to better it.

Weave is and amazing software!

Comentarios: We have been overall very happy the Weave and recommend to other dental offices.

Puntos a favor:

Phone system and texting capability is great

Contras:

The new updated format is taking time to learn

We love Weave

Comentarios: Fantastic, we have tried other platforms and always come back to Weave!

Puntos a favor:

We love how it is all in one app! Customer service is outstanding and we can always get questions answered quickly!

Contras:

The online scheduling app does not work with our office.

Weave Review

Comentarios: It has helped our field workers be able to communicate with customers without giving their own personal cell numbers to clients

Puntos a favor:

That you can communicate with customers no matter where you are.

Contras:

Sometimes that features, like images, do not show up on the mobile app

A great tool for a specialty office

Comentarios: Weave is a great tool to make all of our patient communications easy and automatic. I love having all of our main tools in one easy-to-use portal.

Puntos a favor:

Weave makes all our patient communications easy!

Contras:

There are very few things I dislike about weave. If I had to say one thing, setting up the auto-messages to be exactly how we want is a bit challenging & time consuming, and sometimes doesn't work intuitively.

Highly recommended

Comentarios: Love every aspect of weave, love how the customer service reps are on it when there is a issue.

Puntos a favor:

All the amenities that come with the software

Contras:

no complaints with this software.. other then when confirming patients a couple days out if they respond with a C it will not automatically confirm these appointments. You have to manually go in and change confirmation

Weave has terrible customer service.

Comentarios: Very negative. We had 2 locations with weave and acquired a third. That location already had an exisiting weave account so we just needed to transfer the ownership and set up the same features. It is a month and a half later and it still doesn't work. My so called account representative [sensitive content hidden] is unreachable and does nothing. We are now looking to switch all of our locations to a different provider

Puntos a favor:

Great if it actually works, but the second you have a problem its good luck

Contras:

If there is an issue good luck getting it fixed

Great System for your Business

Comentarios: I love it! It is by far, light years far, more useful than our previous MiTel system.

Puntos a favor:

Ease of implementation, the system is robust, and it can put up with me and our patients pounding away at it relentlessly all day.

Contras:

So far, I am not completely sold on the New Weave Experience. There are critical things that I can do in the Legacy App that I am unable to do in the New Experience.

Patient interaction improvement has been off the charts.

Comentarios: The overall weave is a great product, and the customer service is fantastic. Not thrilled with sales team that told us we had the appointment reminders capacity.

Puntos a favor:

The ability to communicate with patients quickly, efficiently, and professionally in multiple platforms has raised our customer service!

Contras:

Weave is not integrated with our software as of date and appointment reminders were one of the main reasons I signed up with weave.

Highly recommend Weave

Comentarios: We’ve been very pleased since transitioning to Weave in our office. It’s very user-friendly and provides helpful monthly analytics for our practice. Overall it has saved us time and allowed our office to run more efficiently.

Puntos a favor:

User friendly, has made our office run more efficiently on a daily basis

Contras:

I would like more formatting options for digital forms

One-Stop Info on your patient!

Comentarios: Good! Support is helpful. I appreciate the interaction available between the phones and the app, Too!

Puntos a favor:

The app! Tells us so much! It's quick and easy to access.

Contras:

Forms are troublesome. More write-backs would be nice.

Patient Communication

Comentarios: Overall I love using weave. It has made a positive difference in my practice.

Puntos a favor:

The ease of use. The instant communication with my patients.

Contras:

Frequent service interruption. Change/elimination of features that we have grown accustom to using.

Weave is the BEST

Comentarios: Easy to use and great support system Highly recommend

Puntos a favor:

This is the best patient communication tool out there. Tried different companies and Weave is the BEST!!

Contras:

I really don't have any complaints about Weave

Hemphill Orthodontics loves Weave!

Comentarios: Weave is so easy for patient communication!

Puntos a favor:

The automatic messages are so helpful for our patient appointments!

Contras:

That it can't push notifications to my phone if I don't have the app open.

Weave updates continue to impress

Comentarios: Overall, our office has had positive experiences with Weave. We have given a lot of feedback to the company and have appreciated the new updates that the company continues to improve. The option to view the upcoming schedule through the Weave application has been one of my favorite parts of this software. The ability to look at our office schedule from my cell phone has been extremely helpful when our office is without power. I also appreciate the ability to receive calls through our office on my cell, with just a couple of clicks.

Puntos a favor:

Our office has appreciated the ease of use of both the desktop and mobile applications on our phones. We can quickly communicate with our customers and with one another through private team chats.

Contras:

Weave is a VOIP system, and have experienced issues with internet connections. We have occasionally struggled with static feedback with calls, both received and those called out. We have sent reports to the company and hope they continue to improve these problems.

A Great Tool For the medical or dental practice!

Comentarios: Very positive. We upgraded from an old phone system to Weave phones, that are not only nice units and mobiles, but also have the integration with our software. We also use them as our fax service, so we were able to drop the old company we were using for faxes.

Puntos a favor:

Fabulous internet based phone system, with caller ID and integration into our software. Weave gives us info on the patient calling through an app on the screen, that includes important info like next appointments, balances due, etc.

Contras:

Sometimes in the app you have to do a lot of back clicking to get to the home screen, which can be a little annoying.

Briliant App

Comentarios: I have been using Weave for 2 years now. I found it to be very easy. It's recording service is a major convenience. It is a brilliant app.

Puntos a favor:

The effectiveness, proficiniency along with it's efficiency with which it works for business is amazing.

Contras:

Can not delete the sent messages! Further there is no highlighting or bold options in text.

Review of Weave

Puntos a favor:

I like that we can use the phone for texting and calls. I love having the calls recorded

Contras:

The reminder system needs work. The reminder emails just state that the patient is due but now what it is for

Weave is the way to go!

Comentarios: We have 4 offices and use it in all. We chat with employees and like that part with groups also great.

Puntos a favor:

its easy to use , patients can send pictures of insurance card

Contras:

the updates constant , when I have to update and im in middle of a text

Weave is Amazing

Comentarios: We got Weave post pandemic and it has saved us time! Our clients are happier and feel acknowledged. It is user-friendly and customer service is always there to help.

Puntos a favor:

It is user friendly, has an app feel so it's easy to maneuver, can reply to clients in text conversation. Easy to check voicemails too.

Contras:

Maybe a way to update the hold music and a way to update the way we set up phone tree.

Study Coordinator Weave Review

Comentarios: Overall, I enjoy using weave. I am a study coordinator and weave has been really helpful for subject recruitment and checking in with participants during trials.

Puntos a favor:

Automatic appointment reminders and the ability to create templates.

Contras:

I have had issues with sending PDFs to patients.

Patient Coordinator

Comentarios: Weave has made my job easier by the convenience of communicating with patients and the convenience of being able to see the schedule from home in case there is a snow day, I don't have to risk driving in the snow in order to reschedule patient's. With weave I am able to do that from home.

Puntos a favor:

I love how easy it is to communicate with patient's.

Contras:

I have been working as a patient coordinator for around 6 months now and I have not found anything that I am unhappy with when it comes to wave.