Opiniones de Timely

Great CRM system for salons

Puntos a favor:

It’s easy to use and the clients really like it. Lots of functions are automated

Contras:

It’s missing some good features that could make it really great and much easier for the business and clients.

Great software for salon users

Comentarios: Great experience

Puntos a favor:

Everything is online. Can manage my business well from home and easy for team to use

Contras:

Very expensive and price has gone up significantly since I started using it in 2015

Untangled Hairstylists

Puntos a favor:

I like the integration of eftpos so that the staff dont have to manually type in the amount so theres minimal error

Contras:

The reports i need can be a bit hard to find

Love timely - fantastic booking system

Comentarios: Love timely - few issues lately which were adding vat to vouchers which I can’t take off so have stopped selling online and a booking fee which disappeared with no invoice - were resolved quickly and efficiently by the timely team

Puntos a favor:

Ease of use for clients allows me to get on with my day while clients book online and captures booking fees

Contras:

Would like to add self employed staff on to manage diaries or even employed gets costly adding them on if they are only in a few days a month

Timely So True With Right Now Scheduling

Comentarios: I like Timely and appreciate efficacy of use

Puntos a favor:

Easy of use, friendly customer supports and education

Contras:

Need for more hands on training opportunities

Excellent system for busy hair and beauty salons

Comentarios: The best system we have found for ease of use and the reports are great to help keep stylists/therapists on track.

Puntos a favor:

We particularly love the ease of use for both staff and clients. The reports are great, perfect to help keep the business on track.

Contras:

we can find it tricky with refunds and credits on account.

Efficient and Reliable: A Timely Review

Puntos a favor:

Ease of use. This is what I always look at when availing or using products. As a busy individual, I would want to use something that does not require so much of my time. Timely helps me with my time management, Helps me book appointments with ease with zero to no errors.

Contras:

At first, I struggled using timely as it was my first time using scheduling software and I had limited technical experience

Have been working with Timely for over 6 years

Comentarios: They are great to deal with, overall would definitely recommend them as a salon software company.

Puntos a favor:

For someone who isn’t very technologically savvy, overall the system is easy to use, looks neat and tidy and has some great features to help keep track of the financials. The support is great but I am on the highest tier of payment so I’d definitely expect that.

Contras:

A couple of the features seem to be better in theory than practice but a phone call to the help desk usually helps work out how fix a problem. However, Timely are great at taking feedback when something could be done better from a working point of view. The transaction fee for online bookings and stored credit cards is high which is not favourable. I don’t know the overall costings of other software companies but I wouldn’t say what I pay monthly is ‘average’ from talking to other business owners but I s’pose you pay for what you get.

Brilliant but… A few small changes

Comentarios: Honestly love timely so much. It is so quick and efficient and has all the information I need within easy reach

Puntos a favor:

I love everything about timely. I find it so easy to use, so easy to navigate. I use it every single day. My clients also find it super easy to book using the online booking feature. I take payments using an external add on and it all works seamlessly

Contras:

I have a couple of things I would love if timely could improve on. 1. I need a function to be able to open my online booking to a certain date. For example I want to be able to open it to the last day of September. At the minute I can only open it X weeks or X months in advance. 2. On my iPad I have a button to quickly take me back to todays date which is great. But the iPhone app is missing a button like that. I find this a time consuming process to track back to todays date during an appointment when I’m trying to see how much of a deposit someone has paid me With these two improvements I think timely would be much more user friendly & I honestly think it would be seedless

User friendly

Comentarios: My experience with Timely has been a beautiful progressive one. I’ve enjoyed watching, timely’s growth. I’ve enjoyed watching my growth professionally and personally with Timely.

Puntos a favor:

Timely has no nonsense features and it’s very simple and easy to use. Attention to detail and the ever HELPFUL, question mark icon ? But also the back up supportive communication Timely is Professional in all aspects.

Contras:

Timely is a complete computer orientated database, so there’s no bells and whistles and hairy, fairy flowery stuff for my hairdressing industry

Easy to use

Puntos a favor:

Easy to set up, easy for clients to use

Contras:

Takes a while to set up at the start, calendar syncing took a while to sync at the start also

Not worth the extra now

Comentarios: I used to think it was great and was the best out there.This recent price rise when I'm not using all the functions of the system has me looking at other options.

Puntos a favor:

I like how easy it is to use now that I know how to work it.

Contras:

The recent price rise has me looking at Fresha.It's almost impossible to change the emails and texts that go out automatically

Timely

Puntos a favor:

Ease of calendar and booking system..

Contras:

Reports are not clear and precise. Too expensive if want to add another column for led lounge. No room allocation.

Review

Comentarios: Good!

Puntos a favor:

Online bookings, deposits, easy to use!

Contras:

No consultations form options for less pack

Timely

Comentarios: Love it

Puntos a favor:

East to use for not myself and my clients

Contras:

Expensive, I use basic functions and use it daily but I would think a cheaper plan might be helpful

Keep track on time

Puntos a favor:

We can allocate time where necessary. helps businesses of all sizes allot and schedule tasks to team members.

Contras:

Too expensive. Not very user friendly.

Easy to use

Puntos a favor:

It is pretty user friendly and easy to schedule appointments.

Contras:

It takes a little while to set up appointments correctly.

Old user

Comentarios: It was ok. I would not use it in the future

Puntos a favor:

Like any calendar, the reminders pop up for you so that you are aware if you have meeting, event etc. i liked the color coordinated system as well

Contras:

It would freeze a lot, had issues linking it to my phone calendar, reminders would not pop up

I highly recommend Timely as a top-notch software for managing time and enhancing productivity.

Comentarios: Timely is an excellent software that helps individuals and teams improve productivity, save time, and streamline their workflow. Its ease of use, detailed analytics, and seamless integration with other productivity tools make it a must-have for any business looking to boost its productivity. I highly recommend Timely to any digital marketer looking for an effective time management solution.

Puntos a favor:

The software offers an intuitive interface that makes it easy for users to access all the features and functions. The platform allows seamless integration with other productivity.

Contras:

No cons from my side. I would like to add that Timely's analytics feature provides detailed insights into the time spent on tasks, projects, and clients. These insights enable users to make informed decisions and optimize their productivity.

Timely

Comentarios: Excellent product and features that are at a very reasonable price. The software offers more features that we don't utilize just yet, but may in the near future.

Puntos a favor:

Integration with our current process and systems was easy. It actually made it more efficient. It is user-friendly and employees/clients find it to be "high-tech"

Contras:

Sometimes the software lags (rarely) and requires us to stop and refresh/restart the program. The cost is reasonable but we wish it was slightly cheaper.

This is the closest to perfect I have found in scheduling software for hair salons.

Puntos a favor:

The absolute best part of this software, that sooooo many companies are missing, is the ability to set up your appointments for double-booking/power-booking/piggy-back appointments. Whatever you want to label the method of scheduling, it is a method that almost every single successful hair stylist uses so we can take an appointment during the time that hair color is processing. These guys also make it very relaxing if you plan to have more service providers in the future. You will not need to calculate a higher rate when the big day comes. That one is also a rare and beautiful gem in the world of salon software! The online booking widget and mini-website are customizable, look sharp and they optimized for mobile websites. It even works with WIX!They also have email campaigns, reminders via email and SMS/ text messages. You can decide at what time intervals your messages go out. This is super handy if you tend to goof up when rescheduling a client. The default is set for 10 minutes and I think it's perfect. If you accidentally put someone down 15 minutes later than intended and move it when you realize 3-4 minutes later, your customer will only get one notification. The correct one. Very cool!

Contras:

There isn't anything that I "dislike" about the software. There are a couple of things that should be implemented that are a bit mind-boggling as to why they are not already. Such as tips... That is probably the most annoying thing I have found. You have to create a product named "Tip" and add it every time that your customer tips you, which is every single sale. It's not a huge problem when you are checking the customer out. The headache comes later when you are doing your accounting and you have to do separate calculations, rather than just sending it straight over to your accountant. The last booger is that the texts/SMS are not included in the plan price. You must purchase them separately. However, this could be a "pro" for those that don't want to use the SMS feature. Surely the price would be higher if they were included.

Simply brilliant!

Comentarios: Where to start? There are just so many pro's to Timely it will be a struggle to keep this short!
We at Body Image Beauty recognise that the appointment book is central to our salons smooth running. We searched endlessly for a solution that would fulfil the needs of operating multiple salons without the cost, technical issues and re-worked solutions we had previously encountered. Our requirements were simple - to have an affordable appointment booking system that all our salons could access simultaneously and include shared treatment list, product list and client list. No more VPN's, Remote Access or screen sharing.
Timely met our needs, then mesmerised us with its myriad of features and ease of use. It cannot be emphasise enough just how easy Timely is to use. Our employees only get a half hour introduction to Timely and can be totally familiar with 80% of its features by the end of the day having used it for real. It's easy to find out what Timely can do so the main points will be about what it did for us.
We use all the Timely features ' every one of them is useful and will enhance how you manage your business and how you interact with your clients.
In real-world terms what Timely gave us was a single unified system utilised by all our salons. Changes to our prices were immediate and everywhere, client's details and history shared between all salons and bookings for one salon can be taken and entered by another salon - or by any employee from anywhere with internet access.
As with any system it's not without flaws. The difference with Timely though is twofold: a) They listen to their customers and react swiftly to fix bugs and implement new features, and b) The changes are immediate without the need to install anything. We no longer need to worry about updates or installing software, and because it's `in the cloud' computer hardware or backing up data is no longer a concern ' all I need is a browser. This is the first time we have felt confident that our appointments and client data are secure and backed-up all the time. It would be devastating and catastrophic to lose all that information.
After nearly 18 months using Timely we've had 100% access to the system and consistently fast page responses. There was no noticeable drop in performance even after switching to mobile data and the amount used would easily fit within a 1GB monthly plan.
I really could just go on and on and on''.

Left too much on the table

Puntos a favor:

This software was pretty easy to setup and in the beginning it did most things well however....

Contras:

Bugs and feature requests took waaaay too long to fix or be considered. Timely went down the "salon" route meaning it no longer suited my needs. They only implemented IOS updates and disregarded Android. Their response was "we don't feel developing for Android is worth it, buy an ipad", which is just mind boggling

I've been using Timely for almost a year now and it has made a huge difference to my business.

Comentarios: It has given my small business a much more professional image and allowed for me to easily take payment by credit card. The invoicing system has helped with record keeping as well as being professional. Reporting tools are also really useful. Has helped to make it easier for new clients to get in touch with me and made making an appointment with me so much easier. It also saves me time.

Puntos a favor:

It has made life so much easier for me and my clients and has helped to give my business a much more professional feel. It's very easy and logical to use and to amend and add to. The linked invoice system is excellent and again helps a small business to give a professional feel. It has also easily allowed me to add in extras like package deals and to invoice for products that I sell. The help is good too - there are lots of help documents available along with videos which often answer my question. When they don't, I've found the customer help very responsive. Sometimes they get back to me within an hour or two, sometimes it will be the next working day. Having the option to 'talk' to a human is reassuring. I very much recommend Timely to other small businesses, and whenever I struggle to make an appointment for myself with someone that doesn't have an online booking system I am always grateful that I followed a recommendation to give Timely a go!

Contras:

There's not much I don't like. I've had some issue with the appointment confirmations and reminders going straight to junk folders instead of inboxes which is a bit of a pain. If I've booked in a new client myself, and then the next appointment they do it, I end up with two client profiles which is also a bit of a pain. However there is a 'merge client' option which deals with this quite easily.

Intuitive cloud based software that's easy to use and goes with your business.

Comentarios: I saw a successful barbershop that I wanted to model my business on.
From there I wanted to know what booking software they were using because it was on an iPad.
Without any software training, a trial
period and my scissors in my hands it gave me the perfect edge (pun intended).

Puntos a favor:

Automatically sending out reminders via email and text makes me more profitable with less downtime. Online booking is like having someone book all your appointments for you, except without the cost. And considering 10-12 years ago hairdresser computer/software packages could cost you up to $12000 in upfront costs, Timely has a price I couldn't refuse.

Contras:

The only thing I could think of would be to have a 'Next in line' or waiting list cue via the software to make it easier then writing them down manually and then booking them in. I think the Check out transaction area could be tweaked a little. When processing a sale it defaults to 'On Account' which is one extra click that I with I didn't have to do. If it was defaulted to Credit Card it would save the extra click on 70% of my transactions. Doesn't sound like much but it all helps.