Opiniones de ConnectWise Automate

Connectwise Automate

Comentarios: We are using Connectwise Automate for taking care of customers on a managed service contract.

Puntos a favor:

There are many, many features in Connectwise Automate that will help you help your customers with their computer needs.

Contras:

Although the software is very feature rich, it seems very cumbersome and not easy to use from day one. In almost every step, we have had to take classes to figure out how to do things.

If you have the money to spend, spend it.. if not.. there is other options`

Comentarios: Overall, I am very happy with Connectwise Automate and would continue to use the product. If you work in a critical industry, I wouldn't recommend this as being your only source of remote access since support is very slow and very unhelpful in most situations.

Puntos a favor:

The best part of this software is how robust the software is. When you purchase this software, you receive control and "WSUS" as part of your package. The software contains reports, pulls data on each computer, provides some integration and overall is a great automation and remote access tool.

Contras:

Support is very slow to respond. Getting credits for downtime on their hosted web server is like pulling teeth. When you get into the chat queue, you may be waiting an hour or more for someone overseas who doesn't know how to fix the issue anyway. Then you have to wait until someone gets back with you when they "open a ticket." Honestly.... the only reason I WOULDN'T buy this software is their support system lacks ability for true support!

Should be call "Connectwise Autodraft"

Comentarios: The business is a con. They tell you they have a "guarantee" which they make impossible to obtain. will continue to bill you regardless fo whether the product works or not.

Puntos a favor:

The software has its pros (connectwise screenconnect is the only good thing). The automation will automatically restart services or auto-approve and apply windows update on a schedule. When it isn't crashing or causing servers to crash that is.

Contras:

It CONSTANTLY crashes. It will cause servers to crash. Only some automation features work. No support is ever avaaible to resolve issues. The ones that do respond don't know their own product.

Connectwise Automate

Comentarios: Connectwise Automate is a critical part of my business that I use. I could not work without it and I really enjoy working with this tool!

Puntos a favor:

I really like the features that Connectwise Automate offers. The ability to remotely patch servers and endpoint devices is excellent.

Contras:

The only issue we have with this software is the customer support and occasional instability of the software.

Favorite RMM platform

Comentarios: Very good product, probably our most important tool in our stack.

Puntos a favor:

Very customizable, we create a lot of our own scripts to do custom things for clients.

Contras:

Uses MySQL DB, would prefer MS SQL. MySQL can be a beast to manage.

Powerful but inexpensive IT service and control platform.

Comentarios: It's been positive. It is essential for supporting remote workes and in the times that are in it it's gotten more important. There is good functionality around software installs and we actually use it to build up our SOE when we have new machines. Ot deosnlt do anything other similar systems can;t do but it is very fit for purpose for a small IT team.

Puntos a favor:

There is a lot that it can do for a quite reasonable cost. IT is more suited for small or medium businesses as I don;t think it;s quite enterprise level but for control, scripting, monitoring and the like it is very good at what it does. It is also cloud based so can be accessed on any device with a browser.

Contras:

It is not very good at monitoring. I can easily find out if computers have issues by selecting them but not really being notified that there may be a probelm. Scripting works well when it works but it's difficult to figure out if it's not worked and why.

Great tool for an MSP

Comentarios: We have been able to become much more efficient and organize our work much better.

Puntos a favor:

Allows for management of a wide view of devices across a variety of ecosystems. Easy to use and get up and running. Partner community is great.

Contras:

Support leaves a lot to be desired. When can get in touch, takes several attempts to resolve issue.

Manage multiple environments with ease

Comentarios: Companies I have been working for have been leveraging this application for machine management for years.

Puntos a favor:

This software provides multiple connectivity options. It can show a lot of information (see least favorite list below) Great organization! Easy integration with Connectwise Control and Manage Lots of option for Scripting and API connectivity to outside applications

Contras:

The interface was changed to a much less intuitive environment about a year ago. I use it and have started to get used to it somewhat, but it still is not what I would call good. There's problems if you don't run the Control Center as an Admin, but it doesn't want to run as admin by default The uninstaller for the client can sometimes not uninstall.

Automate ( formerly Labtech) is a great RMM tool for MSP customers.

Puntos a favor:

The ease of setup and installation for customers is substantial when considering this tool for MSP. New customers can be setup with ease, configured and once agents are installed Automate can significantly reduce information gathering for system resources, and discovery of behind the scenes issues. Scripting and Automating are easy to do with the built in examples and wizards, which makes customizing alerts and monitors a breeze.

Contras:

The monitoring will come with lots of defaults right out of the box, so there will be a lot of "noise" to sort through and remove/adjust after initial installation.

I used this product all the time

Comentarios: It makes managing thousands of machines easy.

Puntos a favor:

It is a very powerful tool to manage our clients machines. It can run custom scripts and do a lot of proactive maintenance. It is very fast when remote controlling other computers The scripting engine is very powerful It pulls a huge amount of data It is very customizable

Contras:

It can be a little complex for new users The integration with Connectwise: Manage can cause some issues with ticket entries Customizing it for your needs can be time consuming I

Beware of working with Conectwise Automate

Comentarios: Terrible. Your RMM tool is really important and you want a company that is trying to help your business grow by having great additions for the platform and services that you can then offer your clients and perspective clients. Connectwise has wanted to exact as many dollars out of my pocket and have no intention of having a business relationship what so ever. In my 24 years in the industry I have never had a company treat me this way but they did and continue to. I have heard from 30+ other companies ceo's saying similar things that there is not partnership just a money grab.

Puntos a favor:

The remote program is really good. Very simple and quick when a caller has called in.

Contras:

First year was good. At the beginning of the second year they doubled the cost saying "its in the contract" I said I want to cancel or fix the price and for a year we went around in circles. "ok we will do at the same price you just need to double your agents" I don't need more agents. Then I had a new person over and over. I then send a formal letter to cancel service and they say we won't except this. I have now asked twice to move to 25 agents and again the same thing is happening.

Automate is just another piece of software written once and not really maintained

Puntos a favor:

Patch management is way easier than using WSUS.

Contras:

User interface is not intuitive. Lots of training required. Very little useful documentation. Connectwise support will not help you understand the scripting features at all. The documentation for scripting is litterally 4 pages of what you can see in the user interface. The scripts debug process is horrid. It takes 50x longer to do a script in automate over doing a powershell and bash script to do the same thing. Change requests, and features are not being answered or added in a timely manor. This software is stale.

Automate - Good but feeling outdated.

Comentarios: We've been using Automate for over a decade, and are currently in the process of migrating to Connectwise's replacement product. It has served us well, and given us tons of info to proactively resolve problems. It's remote access Software, Screen Connect, is also a God send.

Puntos a favor:

The reporting and amount of data in the program is insanely big. Through PowerBI, I've been able to display a lot of this data to show our customers just how much we know.

Contras:

The GUI hasn't had an update for so long and it does now fee very dated. It also slows down, he more clients you add.

Must have for MSP

Comentarios: Have been using it for years, love it.. Price is a bit steep for someone just starting out, but otherwise it offers alot of function, and ease of use once everything is setup and you know how to use it.

Puntos a favor:

For a small to midsized MSP, connectwise makes a few must-have's. Connectwise Automate makes it easy to monitor, and perform tasks on remote systems, as well as offers a decent out of the box ticketing system, with end user ease.

Contras:

Many Many options, Which is good, but a pain to setup and have working how you want it. Should have more out of box preset configs to get up and running quicker.

Connectwise Automate

Comentarios: Connectwise Automate has great customer support as well as an amazing slack group of other sys admins and developers that are more than willing to help out others and get them going on the right track. I have loved using Automate and I don't think I will ever use anything else.

Puntos a favor:

Connectwise automate is by far the best RMM tool on the market, It allows you to create a ton of custom monitoring alerts and the wizard makes it super easy to accomplish.

Contras:

The implementation can be very dry but just hang in there as it is all worth it.

The worst technical support in the world

Comentarios: A nightmare every time you have to interface with the support.

Puntos a favor:

Nothing. The only thing that works well is a product, Control, which they didn't develop themselves.

Contras:

Stay away from this product. You will always need technical support, but the support is very very poor. Look for products with less functionality, but more stable and with better support.

I have been using this for about 5 years, since it was Labtech.

Comentarios: I run my company on it.

Puntos a favor:

Very powerfull management software. They continue to add value to the product by incorporating new features.

Contras:

I much prefer the old interface to the new one. It seems that the company is not listening to the users and trying to make the software pretty at the expense of functional. Support is so, so, and often tells me that my "problem" needs to be sent to their custom programming department at additional cost.

Average Product

Comentarios: We use connectwise automate to monitor our client locations and automate our ticket creation process for issues

Puntos a favor:

Ability to remotely monitor client sites. This lets us run scripts and install patches remotely. The integration with connectwise control improves our process.

Contras:

The product is poorly designed for the user experience. The UI is not intuitive, so finding what you can do makes developing solutions difficult.

CW Automate

Comentarios: I would recommend this product to anyone managing more then 100 computers especially if they are not on a domain.

Puntos a favor:

Single place to manage your workstations. Great patching product, great control product, awesome scripting engine.

Contras:

Most of the rich automation is done in a fat client that is heavy and slow to launch. Once in the product everything performs well it's the startup that can take some time.

Great in some places, lets you down in others

Puntos a favor:

Connecting to users workstations is a quick and painless experience, with the ability to search workstation names or ID's making it a breeze to reach who you need to.

Contras:

Software takes anywhere from 1 to 4 minutes to load up, and often times that's just the login screen. At worst, it's taken me 15 minutes to get to the Control Center after restarting my workstation

RMM

Comentarios: This program helps us bring together all of our management abilities without the guessing game. Update and scripts works like a charm, ability to audit end user.

Puntos a favor:

This RMM Toll will integrate with nearly every tool available. One pane of glass for management. Great support through implementation and afterward.

Contras:

This can be costly and I would not suggest it for a small company. It takes a 2 to 6 months to be fully deployed depending on what your needs are.

we use internally labtech

Comentarios: ease connectivity for my cloud environment

Puntos a favor:

LT has big amount of great functionalities right out of the box. Lots of custom alerting and monitoring sets. It will allow you to completely automate patches and updates from Microsoft. A great built-in remote support tool with screen connect.

Contras:

normally to make the complete setup takes a while due all the custom options of alerting and patching but I think is normally in this kind of tools

The capabilities are amazing, but slowness is not fun

Puntos a favor:

we love that we are able to do so much with the computers that we manage on this software. Also love that we can find out hardware information through this secure application.

Contras:

do not like the time it takes to load, but it makes up for the capabilities that it does.

Overall good product, steep learning curve.

Puntos a favor:

This is a good product to deploy for Manage Service Providers that need remote monitoring and some self-healing capabilities.

Contras:

The learning curve is very step. While initial training is provided, its takes a lot of time investment to get the most out of the software

Connectwise Automate for MSPs

Puntos a favor:

I love how easy it is to use the software. After training we have been able to apply blanket policies to each client (ie push all windows 10 updates via one policy) and control server updates differently.

Contras:

The software can be extremely hard to use at first and requires training from Connectwise in order to understand how it fully works.