Opiniones de Tidio

Tidio para simplificar tus conversaciones en línea

Comentarios: Tidio mejoró la experiencia con el cliente mediante una comunicación más eficiente entre el equipo de soporte y los clientes. Además del seguimiento en tiempo real los de visitantes.

Puntos a favor:

El punto más interesante es que se integra con una variedad de plataformas, la que más me importa es WordPress, además con Shopify, WooCommerce entre otras. Tiene un bot de chat que puede responder preguntas frecuentes de los clientes y brindar información útil incluso cuando los agentes de soporte no están disponibles.

Contras:

Lo que menos te ha gustado de Tidio son las limitaciones en la personalización de la versión gratuita. Otro punto bajo es el precio, especialmente si las empresas buscan acceder a funciones más avanzadas y personalizadas.

Trabajar con Tidio, genera beneficios.

Comentarios: Satisfactoria

Puntos a favor:

Es sencillo y practico. Me da información de los clientes interesados en nuestra firma.

Contras:

No se si es posible programar un horario de atención.

A Catalyst for AI-driven Customer Service and Support.

Comentarios: It is possible to convert our web visitors/leads into more loyal customers with Tidio.I'm impressed with the way Tidio integrates well with multiple tools that I'm already using in our organization.

Puntos a favor:

It is simple to communicate and engage with our web visitors and customers through live chat.It offers 24/7 customer support.It is possible to respond to our customers inquiries with Tidio AI Chatbot.It is possible to solve our customers problems faster with Tidio.

Contras:

Tidio provides excellent customer support and services hence I have nothing to complain about.

A Comprehensive Help Desk,Customer Service and Chatbot Tool.

Comentarios: Tidio increases out customers satisfaction.Again, Tidio automates and streamlines customer services operations.

Puntos a favor:

Tidio offers excellent customer support with live chat.It is AI Chatbot feature to respond quickly to our customers queries.It is simple to communicate and engage with our customers via live chats.Tidio also offers help desk services.

Contras:

I haven't encountered any drawback with Tidio because it meets our customer services needs.

Live chat handy low cost tool for sme’s

Comentarios: 8 out of 10 considering it’s price point

Puntos a favor:

The free model, the option to set up automated flows

Contras:

Complex set up on Logier flow sequencing

My remarkable experience with Tidio.An ideal and formidable Customer Service and Help Desk Tool.

Comentarios: Tidio streamlines and automates customer service operations in real-time.

Puntos a favor:

With Tidio, I can easily connect, communicate and engage with our customers using live chat widget.It is fast to respond to our customers questions with Tidio thus increasing customer satisfaction.Tidio provides great customer support 24/7.

Contras:

I haven't experienced any drawbacks with Tidio since it suits best my needs.

Ally to drive sales with live chat

Comentarios: Tidio has helped us improve customer communication and boost sales significantly. Personalized live chat and automated FAQs allow us to focus on high-value interactions.

Puntos a favor:

Tidio stands out by offering personalized live chat to connect with customers more effectively. It automates FAQs, integrates seamlessly, tracks interactions, and provides detailed analytics for optimized sales.

Contras:

I have no negative aspects to point out about this tool.

The Tideo Chat Experience

Comentarios: It was good because I synced it to my computer, phone and tablet. I set it to notify me with a ding, so that in most circumstances I would know if someone needed assistance. It isn't an AI chat experience that answers general questions, so emails are used to communicate for all basic information as well as more detailed info.

Puntos a favor:

It helped me to communicate with my customers when I wasn't able to be online.

Contras:

It is a little difficult to use at first. The learning curve was lengthy for me. Also, I had computer security problems because I was using it with Wordpress and I didn't have a good security running. If using with Wordpress, security must be good and kept up to date. I later found a good free system that solved my problems.

Tidio is smart in customer support

Comentarios: Helps me respond to customers who contact us with questions

Puntos a favor:

Easy to install on any website even when you do not have technical knowledge by using the html code snippets

Contras:

Pricing to remove branding is still too expensive

Easy and faster in resolving issues

Comentarios: I use the tool to offer chat on my personal smaller website

Puntos a favor:

The interface and Lyro AI solves questions faster and accurately

Contras:

Pricing of the solution as the tool is too expensive to use

A very stable and complete chat platform

Puntos a favor:

It's definitely easy to use and the way a novice user can quickly learn how to setup a chat and even a chatbot it's amazing. We just have to point our customers to Tidio and they do nearly everything themselves.

Contras:

Prices could eventually be a little bit nicer or the options included in a basic plan could be a little bit better. Other than that, I think there's not much to say.

Cheap live chat software

Comentarios: I use Tidio on a small scale to respond to customer's questions through live chat

Puntos a favor:

AI and chatbots are so easier to use to offer auto-responses to customers using intent data and the quick phrases make responding to questions more easier

Contras:

Sometimes the notification would failt to pop up making me miss chats in real time

Tidio for eCommerce

Comentarios: So far so good. Don't have any complaints.

Puntos a favor:

A very simple signup and login process.Fast facilities, ease of use.No code required, very deliverable.

Contras:

There's quite a few tools to get through at the moment so haven't had the chance to fully analyse the downsides. Subscriptions are always a pain, but that comes with the software territory.l

Quick and reliable

Puntos a favor:

Enables us give quick assistant to our clients in that even chart bot can to programmed

Contras:

It becomes expensive in the long run since it needs experts

Easy live chat tool

Puntos a favor:

Software is easy to use and to embed on the website using the html code, the widget can be customized to meet our needs

Contras:

no issue with the software at the moment, works fine for me

easy to open up a chat with someone

Puntos a favor:

Software is easy to open a chat with client in the application, it is easy to install on the website

Contras:

the tool is easy for me and have no issue with this for now

Nice software

Puntos a favor:

Online chat is great. I can see visitors.

Contras:

member seat charge is a little expensive

Tidio simplifies my working remotely

Comentarios: I use the Tidio social medial integrations to respond to questions from clients online and the live chat to resolve their cases on time

Puntos a favor:

Tidio has unique features like canned responses that help me respond to clients faster than normal, as well the live typing context also helps me realize the client's issue faster for quicker responses. Overall, Tidio has fair pricing compared to other live chat software tool

Contras:

The mobile application does not sync up well with the desktop application and the mobile application, consumes a lot of phone battery much as you can optimize, it requires running in the background which drains a lot of battery

Perfect,suparvelous and incredibilistic Help Desk and Live Chat tool.

Comentarios: It's a cost-effective and simple to use live chat and help desk solution.

Puntos a favor:

It's possible to streamline and automate customer support services bey ensuring customers receives quick responses to their questions.It's simple to engage and interact with our customers through live chat.It's simple to generate qualified leads with this tool.I like how this increase customer satisfaction.

Contras:

Tidio works perfectly and smoothly and there isn't anything that I dislike.Tidio increases sales process.

Great free user support tool

Comentarios: Great value for money - and even better if you can fit in the free plan. The company has been developing throughout the years so its definitely one of the safe bets in the industry

Puntos a favor:

Tidio seamlessly integrates live chat with social media channels to create a singular online communication platform that simplifies customer support and answering to user inquiries. Their free plan is generous enough to satisfy the needs of many small businesses and organizations. The interface itself is very clean (unlike tawk.to) and easy to learn and use.

Contras:

Free plan's limits are a bit low, though even on the paid plan you do get a decent bang for your buck. Live chat is not as powerful as Intercom's, feature wise, but also no where near the price.

Alternativas consideradas: tawk.to, Intercom y HubSpot Service Hub

Very helpful tool

Comentarios: Overall is brilliant app and best way to connect with my potential customers. I would recommend this platform for every small e-commerce business.

Puntos a favor:

Tidio is definitely the best way to connect to my clients via website. I can quickly engage with my potential customers thanks to this amazing app. It's very easy to install. Just copy and paste the code on my home page no coding skills are required. Brilliant platform especially for small business.

Contras:

I am satisfied with the platform overall.

Tidio Continues to get better and Better!

Comentarios: So far so good. Can't wait for any other fun changes.

Puntos a favor:

I Enjoy the Fact that Tidio Has been getting Better as time goes. Really glad of these changes. Quick responses and alerts. Easy to operate.

Contras:

I dislike The fact that Tidio was not up to date. Somewhat slow at one point you can say. But nothing but good changes Now.

Elsalon

Puntos a favor:

enabling me to know what's the other party writing

Contras:

the new design is really bad, the old one was easier

My review of my so far tidio experience.

Comentarios: Well it is decent, features are nice, design and user interaction is good, reporting is good, you need to make the software work more efficiently and consume less processing power, that is definitely an important factor. Besides that, you should increase the chatbot limits for free users since even quite simple interactions be counted as a usage of a chatbot, that is a problem. Before I even manage to test out your chatbots, I run out of them, how can I properly decide if I want to buy them or not in that case?

Puntos a favor:

I liked the fact that tidio's user interface was quite nice. Our business is mainly for the gaming industry fanatics, therefore they are looking for this fancy looking user interaction and design. I believe tidio is quite exceptional in that manner compared to other live chat plug-in providers.

Contras:

It's speed quality was not that extremely good honestly. Even though it isn't super bad, even with free live chat plug-ins which I had tried out, my web page speed tests were giving better or similarly results. That is a topic you must get more advanced in I believe.

Tidio has revolutionized our service!

Comentarios: I shared about this in the Pros.. This app will help us save lives of people who come to our website in extreme life crisis, thinking the only way out is to take themselves out. I have already seen even through the chatbot that this will save their life. We've already had it happen once in a live chat I conducted, in the first few minutes of activating the app on our website.

Puntos a favor:

I rated everything the highest. Why? Because Tidio is an amazing tool that takes customer engagement off the charts! So easy to use, and they have thought of everything when it comes to engagement, live chat, bot, analytics, tracking, data... There is so much in this app to use.. I've only been a customer for just a few days, and I am finding it hard to stop using the app, setting up our custom bots, live chatting with users on our website... it is just the most amazing way to help people who come to our website who are experiencing a life crisis. This app WILL save lives.. It already has!

Contras:

Allowing the user the option to select if they would like the chat transcript emailed to them would be nice! An auto assigner to an operator for the chatbot would be good as well. It would make managing the chats a bit easier. Other than that..I can't think of anything!