Opiniones de Tidio

Tidio para simplificar tus conversaciones en línea

Comentarios: Tidio mejoró la experiencia con el cliente mediante una comunicación más eficiente entre el equipo de soporte y los clientes. Además del seguimiento en tiempo real los de visitantes.

Puntos a favor:

El punto más interesante es que se integra con una variedad de plataformas, la que más me importa es WordPress, además con Shopify, WooCommerce entre otras. Tiene un bot de chat que puede responder preguntas frecuentes de los clientes y brindar información útil incluso cuando los agentes de soporte no están disponibles.

Contras:

Lo que menos te ha gustado de Tidio son las limitaciones en la personalización de la versión gratuita. Otro punto bajo es el precio, especialmente si las empresas buscan acceder a funciones más avanzadas y personalizadas.

Trabajar con Tidio, genera beneficios.

Comentarios: Satisfactoria

Puntos a favor:

Es sencillo y practico. Me da información de los clientes interesados en nuestra firma.

Contras:

No se si es posible programar un horario de atención.

Tidio, an interactive platform aimed at increasing the service process and increasing sales.

Comentarios: Tidio is an efficient and stable platform, it has analytical tools to understand the behavior of our customers and make constant improvements in our service processes, on the other hand, it integrates with third parties to increase the experience with customers and within our organization. It records visitor history and makes it easy for us to follow up to convert leads into customers, and in general, makes the job of customer service agents a lot easier.There is no doubt that TIDIO's live chat software empowers interaction effectively and offers the fastest and easiest way to help our website visitors.

Puntos a favor:

The Tidio implementation process is simple and fast, and after a quick installation, we can start interacting in real-time with our leads and clients or offline. The widget to interact offline indicates to the user that there is no service agent at this time and the offline status is distinguished with a brief note so that our customers know that they can contact us with a form that will allow us to serve them as soon as possible. brevity.With Tidio, the offline email notification option is very useful as it allows us to receive queries from our website visitors directly in our email. And in the event that we are online, we can receive automatic notifications about new chats, new messages, and data about visitors who enter our website.

Contras:

Tidio is a very stable and efficient platform when it comes to registering and providing a service process in real-time or offline in a web environment, for small and medium-sized companies. In general, it provides all the mechanisms to monitor for continuous improvement. It also favors analytics-based tracking, which is really the biggest advantage of using this type of platform and as long as we're not talking about large corporations, Tidio will be able to cover all our needs.

Tidio is the first chat platform I've found to be worth paying for

Comentarios: Tidio has helped address a gap in our communication system caused by extended use of multiple inferior chat bot platforms that limited our performance and responses. With Tidio, we have seen a dramatic increase in people connecting with our team via the chat, and have been able to help address people's questions/issues quicker than ever before.

Puntos a favor:

Tidio offers a very simple, clean, robust and customizable interface both on their backend and on your website that helps facilitate live-chat support on a website. They offer numerous features (some I haven't used yet such as email inbox management), including a facebook messenger integration (that actually works unlike some other companies), a customizable chat window & icon, and perhaps the best feature of all - their powerful chatbot system. I cannot speak highly enough of the chatbots Tidio offers, as they give easy access to a visual builder interface to customize and build bots that can be triggered to do practically anything. Within an hour of looking at Tidio, I was hooked - and built a number of bots for our website - and within a day, saw a substantial increase in chat traffic compared to our previous platform. The beauty of the bots is that Tidio provides simple templates, that you can then customize to your needs - and the bots can be triggered on anything you want; a visit to a specific page, anytime a new person visits your site, anytime someone clicks the chat window, etc - and all of that can be accessed (in a limited fashion of course) for free. Plus as a bonus, Tidio offers native email responses to chats; so if you are like me and don't have people monitoring the chat 24/7, you can receive a notification about an incoming chat, and then respond via the chat window OR directly from Tidio via email - again, for free.

Contras:

Tidio has many features, but can be a bit daunting at first. I loved the visual builder of the chat bots, but at the same time I found it was still limited in certain areas. For example, it's all drag and drop - so the entire chatbot can start to form a jumbled mess if you're not careful. As well, they don't offer multiple triggers for one bot - for instance, if I want a bot to trigger on someone's first visit AND when someone types in a certain keyword, I can't do that. As well, their pricing structure is interesting - with three different "options" each starting at $18/month - making it so if you want to have decent chatbots, and multiple operators, and send emails, you are looking at a hefty price per month. That being said, it still is cheaper than most other offerings, and the different options help you customize your experience to tailor fit your needs

Potential customers be aware of Tidio's no-refund policy before you purchase the product

Comentarios: Hey there,I just wanted to share my recent experience with Tidio's refund policy that I wish I had known before purchasing their product. Unfortunately, they do not offer refunds, even if you are not satisfied with their services.I recently requested a refund after realizing that Tidio wasn't the right fit for my needs, but I was informed that they have a strict no-refund policy. This was frustrating for me, and I don't want others to find themselves in the same situation.I understand that companies have policies in place, but I believe that customer satisfaction should be a top priority. If a product doesn't work out for a customer, they should have the option to receive a refund. It's just like when you buy something from a store, and it's not what you expected; you can return it and get a refund.So, if you're considering using Tidio, I recommend being aware of their refund policy before making a purchase. It's important to make an informed decision and choose a company that prioritizes customer satisfaction.Hope this helps!

Puntos a favor:

The widget and chat console have a sleek and straightforward design.

Contras:

If you exceed the included 100 interactions, you'll need to pay an additional fee for the chat widget (bot) to continue automatically engaging with customers. Otherwise, your chat will simply serve as a decorative element on your website.

Easy, fast and amazing!

Comentarios: I started working as a consultant for a company, and their first project was to add a chatbot to their homepage. At the moment, they had a bot that redirected to WhatsApp, and it wasn't very user friendly. They also have HubSpot's' free account, but the functions that the chatbot offers are very basic. So, I started searching for good chatbot software and came upon Tidio. From the beginning, it was really easy to use and create what I had in mind. When I showed the team the final version of the bot, they LOVED it! It was easy to understand, easy to use, and easy to implement. Overall, I had a really good experience, and I will continue considering Tidio for future clients.

Puntos a favor:

I was impressed by how easy it was to set up our multilanguage home page chatbot! In just one day, it was set up and running, and leads were coming in. Oh, and can't forget to mention that we also got to integrate it with our HubSpot account. Amazing, right?

Contras:

One of the things I had difficulty with was with keeping the lines that connect each action of the bot straight. It took me a considerable amount of time moving them around and making sure it had the correct spacing. Just as an idea, I've used other software where it automatically straightens the lines for you and adds the correct spacings between actions and branches.

Alternativas consideradas: Bird

Razones para elegir Tidio: Messagebird wasn't as easy to use as Tidio was. One of the things that really bothered me from messagebird was that they didn't have the option for quick replies. So it was pretty difficult to receive the correct input from the user and for the flow to continue working correctly. Another thing that I loved about Tidio was their support team. Compared to other software where they take forever to answer back, Tidio does it so quickly and the whole team is so friendly.

Software anterior: Bird

Razones para cambiar a Tidio: Tidio is very intuative, easy to use and their support team is amazing!

Inexpensive Intercom alternative that scales as you do

Comentarios: Very good as it was a super simple tool to get started and deploy on my website(s) to be able to start answering our user's problems in real-time

Puntos a favor:

The onboarding experience is next none and extremely easy to go from sign-up to deploying on your website. Combining this with the ability to get started without a credit card for $0 is absolutely awesome!

Contras:

Creating your first or any bot's workflow is very cumbersome and not a seamless experience. Many other tools do this better and doesn't feel so "stiff"

Alternativas consideradas: Intercom

Razones para elegir Tidio: Price was the biggest driver to switch

Software anterior: Intercom

Razones para cambiar a Tidio: Price and ale-carte options to pick different features and functionality instead of one big subscription with many features we don't use.

Best value for money I've seen.

Comentarios: Love Tidio. I'm just beginning to experience its full power, and they keep adding options!

Puntos a favor:

Tidio is fully customizable, powerful, and fairly priced. You could easily end up paying 10X on some of the more extortionary chat platforms, without getting any more value.

Contras:

I really can't think of any complaints. Tidio does the job very well.

Alternativas consideradas: Drift y HubSpot CRM

Razones para elegir Tidio: Intercom is always trying to squeeze more money from you. Every new feature costs extra, and they also charge you extra for contacts. The combination of features I use on Tidio would probably cost hundreds of dollars on Intercom, without being any better.

Software anterior: Intercom

Razones para cambiar a Tidio: Value for money

Definetly worth it compared to similar softwares

Comentarios: Overall just really great software, the price you pay is well worth what you receive, compared to what we previously used which was more expensive and had way fewer features and no customisation

Puntos a favor:

Tidio has great reporting and customising features. I find it easier to use than the previous software we were using. I really like how you can customise branding to make it fit in better with your website.

Contras:

You are unable to view messages from more than 1 website in the same Tidio tab, instead I have to have 2 tabs open to able to receive notifications for both our websites.

Great alternatives to any other live chat

Comentarios: Good support, great software, and overall very nice UI that doesn't look like it's from the year 2000.

Puntos a favor:

You do not have to have a set limit of users to use their product, they have a free plan with lots of features, the support and knowledge base is very complete and they have custom-built app for your PC and smartphone so you don't have to log in to your dashboard all the time.

Contras:

Nothing, to be honest, expectations were overachieved by this software and the fact that they provide support even on the free plan, nothing bad to say.

Alternativas consideradas: LiveChat y Intercom

Razones para cambiar a Tidio: Because they had a free plan and the ability to grow as we please and not having to buy a fixed amount of seats.

Fast and easy

Puntos a favor:

I was looking for a solution to talk to the people in may webpage and after finding Tidio it took me less than 5 minutes to implemented and start using it.

Contras:

The app for mac shows a message concerning security of the origin of the application plus is just the webpage made application. I better just to user de webpage and the phone app.

Very Helpful Software

Comentarios: This software has enhanced the website making it more personal and effective,

Puntos a favor:

I like the fact that it has a chatbot. This is a popular trend these days.I also like that it has an Android app. I can chat on the go.

Contras:

The major setback was the price of this product. It is a little expensive for smaller companies.

So far so good

Comentarios: Used to solve:- Last step customer conversion- Abandoned cart marketing/ lead generation (via emails)

Puntos a favor:

I've been using it for 3 days, I really like the ease to use and to install, it allows me to be on the go and still reply to customers. Also the chatbot workflow is very extensive and customizable.

Contras:

That said ther is a MASSIVE miss for me on the chat: I would like to send voice notes directly, I've been selling on social media for over 2 years and there is nothing the customers like more than to receive a tailor made audio message for them, also for me it's so useful and fast (more so when I'm on the go.

Alternativas consideradas: WhatsApp

Razones para cambiar a Tidio: Chatbot was trash, and whatsapp is VERY comfortable for me, but it adds an extra screen switching (to start the chat you have to redirect to whatsapp), also it exposes the customer to giving their phone number (which they maybe wouldn't want to do) lastly it would leave no option for PC users, because they don't have whatsapp.

Effective and affordable

Comentarios: Simple quick affordable effective

Puntos a favor:

The free level is excellent and a smart way to get folks in the door and provides good basic services including, most importantly to me, chat bot.

Contras:

Haven't used it long enough to find negatives yet though I am curious to see if it can notify via desktop on Windows too I haven't figured out to get notified that someone is sending a message on the chat bot yet.

Alternativas consideradas: LiveChat

Razones para elegir Tidio: They didn't allow changing the Welcome Message without moving up to another tier

Software anterior: LiveChat

Razones para cambiar a Tidio: Cost

Excellent value for money!

Puntos a favor:

We care so much about the chat widget design and our customer have the best experience when talking to us using Tidio. We can fully customize our widget with our platform colors and the operators photos provide a reliable way to our customers contact us. Also the Mac/Web app have just the right tools we need to provide our support service.

Contras:

I wish Tidio to have more reports options and a more accurate way to customers rate the conversation (not only "like" or "dislike", but a score from 1 to 5 to help us calculate NPS). Also split chats from the same person in separate conversations to help us to calculate satisfaction scores and response times.

Alternativas consideradas: tawk.to, JivoChat y Intercom

Razones para cambiar a Tidio: Chat widget: fully customisable and great design; Right tools: the Mac/Web app is simple and easy-to-use; Value for money: the free plan has great features;

Tidio is an amazing chatbot

Comentarios: I think Tidio is amazing and with the rapid rise of AI it can be one of the best platforms out there for customer support.

Puntos a favor:

I like that you can try it out for free with most of the premium features included and you only pay more when you start expanding.

Contras:

I think it would be nice if they can increase how much you can use on the premium side of things...Maybe from 100 chatbot initiations to at least 300 that would be awesome.

Easily installed, attractive chat tool

Comentarios: Thankfully, this product is really well-designed and well-documented, because my interactions with customer service have been hit and miss. They are always very responsive, but don't always have helpful information as quickly as they have friendly greetings. I would still recommend this tool as an easy to use entry level chat agent service, however, because it is so beautiful, simple, and affordable.

Puntos a favor:

This customer interaction tool is easily installed (Wordpress website) and is attractive and accessible. The site visitor (customer) interface is lightweight, attractive, and easily branded with colors, logos, and avatars. The end user (company chat agent) side is also easy to use, attractive, and intuitive. Multiple options are available for agents, including mobile, browser, and desktop app, which serves our flexible agent group well. Overall, I was able to get Tidio up and running, with all agents trained, in one day. The pricing is unbelievable. We have tried multiple subscription levels and now use the free version, but would return to the paid option if we had more agents.

Contras:

Multisite management on this tool is not as intuitive and easy as I would prefer. Once we consolidated our sites under one domain, the issue was resolved. However, having to switch 'users' in the interface to manage multiple domains was not difficult, but did not feel seamless/optimal.

To effectively control the channels of communication with customers at all times

Comentarios: Tidio has quickly connected customers to our service staff in various locations, and our response time has improved, helping us find the right solutions faster. The logs provided by Tidio have greatly helped us improve the efficiency of our Customer Service Center services.

Puntos a favor:

Tidio allows us to perform many duties, including live chat which I love for its efficiency and speed, and ticket management, which we can assign directly to members according to their specialties. I love that we can automate email, text, WhatsApp and Messenger responses so customers can easily get what they need. Tidio's powerful integration with social media marketing helps us reach more people who are interested in our products. Tidio's unique logs and reports display all information accurately, allowing our quality control team to instantly analyze complaints and gain better knowledge of our performance issues.

Contras:

There's nothing to dislike about Tidio, as notifications arrive immediately without delay, and the dashboard makes it easy to find updates as well as quickly access and respond to active updates.

Tidio is your go to chat software

Comentarios: From implementation to online support (David is awesome!) there is no program that matches TIdio.

Puntos a favor:

I have used several other online chat providers but Tidio is the most comprehensive program out there. There mobile app is a game changers!

Contras:

Nothing! I haven't found any cons as of yet.

Alternativas consideradas: Lucky Orange

Razones para elegir Tidio: Mobil app

Software anterior: Olark

Lost WhatsApp Sign in after integration

Puntos a favor:

Easy to use, has a nice interface, gives you a great report, and increases your customer range, customers reach you easily, and you can make all social media conversations from one place and that's awesome.

Contras:

unable to sign in to my WhatsApp account on my phone after integrating with Tidio, we only make conversations through Tidio WhatsApp chatting, and we are unable to sign in to our WhatsApp account through the WhatsApp Application and make conversations from there.

Customer Service Makes the Difference

Comentarios: I am able to track the number of visitors and calculate what percentage will actually engage with my bots.

Puntos a favor:

The Chat Bots are not the easiest to set up as advertised, but the Customer Support, namely [SENSITIVE CONTENT HIDDEN], is fantastic. They helped me set up the bots according to my needs and that was the main goal.

Contras:

No solutions in the software offered when an error message appears in setting up a chat bot. Also, there is no way to automatically assign all chats to a single user like me. Tidio is on the right track, but there are tweaks to be made. There is no phone support, but luckily, [SENSITIVE CONTENT HIDDEN] made up for it in his excellent service. It's the only reason I did not go to another platform.

Alternativas consideradas: Pure Chat

Could Be Great Were It Not Inconsistent

Comentarios: It's been OK.

Puntos a favor:

Tidio gives us a chance to help Website visitors feel like we are present and ready to help them.

Contras:

It's inconsistent. Sometimes we'll get notifications and it's amazing. Most of the time, we don't even know when people have left messages even though we have the app on our devices.

Both we and customers love it

Puntos a favor:

I like how scalable Tidio is , it can be used by businesses of any size. The autho-chat assigning is a great way to reduce customer waiting time . Implementing template messages is seamless and they feel like an organic part of the conversation .

Contras:

At the beginning some functions can be hard to figure out .As opposed to messages ,linking template emails from our CRM to Tidio can be a bit of a pain .

Mult-functional Communication tool for every website!

Comentarios: tidio has been an excellent companion for my company's website. the automated responses divert alot of traffic from our whatsapp lines and enhances overall user experience.

Puntos a favor:

Automated chat features and lead generation

Contras:

the app has not worked very will since i installed windows 11, as such i have reverted to using the web version and also the mobile version.

Perfect,suparvelous and incredibilistic Help Desk and Live Chat tool.

Comentarios: It's a cost-effective and simple to use live chat and help desk solution.

Puntos a favor:

It's possible to streamline and automate customer support services bey ensuring customers receives quick responses to their questions.It's simple to engage and interact with our customers through live chat.It's simple to generate qualified leads with this tool.I like how this increase customer satisfaction.

Contras:

Tidio works perfectly and smoothly and there isn't anything that I dislike.Tidio increases sales process.