Opiniones de Little Hotelier

La mejor software para gestion de reservas

Comentarios: podemos llevar un mejor control de nuestras reservas en todos los aspectos y esta disponible en movil tambien siendo este una gran ventaja

Puntos a favor:

Es un software extremadamente util en todos los aspectos , esta pensado para que lo pueda utilizar cualquier persona , sus funciones administrativas son super sencillas de usar y el servicio al cliente siempre esta disponible

Contras:

lo unico que le veo una area de oportunidad es en tener un punto de venta que no sea solo para habitaciones .

Un producto realmente malo.

Comentarios: Simplemente mala.

Puntos a favor:

El producto es simplemente malo, escribo esta reseña porque nos sentimos totalmente engañados. El producto sirve de bien poco, y por eso es muy caro. No solo no factura, no realiza liquidaciones de caja, es que es un producto inútil, no tiene sentido pagar por algo así. Gestionamos 6 pequeños hoteles y es la peor experiencia con un PMS, de hecho si hubiéramos sabido que era un módulo de recreación para asignación de habitaciones la cosa cambiaría y nos parecería estupendo. Es el timo de la estampita. Hace cosas absurdas, creo que no está ni testeado. Fue nuestro error no testear el producto en un entorno real.

Contras:

Tiene muchas carencias por todos los costados.

Súper práctico

Comentarios: Muy buena y le ha facilitado la vida.

Puntos a favor:

Que es súper práctico. Lo uso a diario y también me permite hacer reservas y revisar mis estadísticas con mucha facilidad y rapidez.

Contras:

La app del celular debería mostrar también el calendario cómo se ve en una laptop. La visibilidad de la app debería mejorar.

funcional y práctico

Comentarios: En línias generales muy correcta.

Puntos a favor:

Es muy fácil de utilizar y cuando he tenido algún problema o duda, el sistema de atención al cliente es muy efectivo.

Contras:

Una de las cosas que se podrían mejorar es la facturación a empresas donde toavia no me han dado una solución. Por otro lado, es muy importante enlazar el programa con el sistema de la policia para no doblar el trabajo para paaar los datos de los clientes a la policia.

Es un software muy completo , la facilidad para realizar una tarea es muy util y es super bueno.

Comentarios: todo excelente

Puntos a favor:

el calendario de reservas esta muy facil de usar y muy util

Contras:

todo me gusto , no hay nada que no me haya gustado.

Una herramienta muy útil y práctica

Comentarios: Hasta el momento, que aún no inició, muy buena.

Puntos a favor:

Aún estoy en el proceso de implementación, no he empezado a usarlo, pero estoy convencida que será de gran utilidad en el proceso de reserva.

Contras:

Que no traduce al Inglés, al adquirirlo yo tenia la idea que solo se alimentaría en un solo idioma, y el software traduciría, por lo menos al Inglés, esto ha hecho que sea más tardado el proceso de captura.

Excelente herramienta

Comentarios: muy buen producto

Puntos a favor:

Muy intuitivo y estable buen servicio al cliente

Contras:

le falta modulo de reservas de actividades

Operación del sistema

Comentarios: Hasta ahora bien.

Puntos a favor:

Sería conveniente, que hubiesen claves por turno. Es decir que el turno matutino de recepción pudiese registrarse y así el vespertino y el nocturno por control y seguimiento de las operaciones que llevan a cabo. Cambias que realizan en las reservas, etc.

Contras:

El software es estándar en relación a otros, deberían agregar estar cosas que ya lo tienen otros, y que no lo tienen.

Sistema de reservas

Comentarios: Reserva más habitaciónes de las que tengo. Lo hace por falla del software

Puntos a favor:

Su simplicidad y distribución para configurar y operar

Contras:

Que no atienden mis dudas o no resuelven mis problemas rápido

the solution my property needed

Comentarios: Helps on a daily basis to update and keep track of the rooms I have booked on my property without the need to invest in expensive software that gets outdated easily.

Puntos a favor:

Easy of use, almost no training needed. Perfecto customer support. Always up to date with new settings for the users.

Contras:

There is nothing negative about it. It was the perfect solution for the property i manage, helped on the daily processes.

Simple and easy to use

Comentarios: After using the software for just over 2 years now I am still very happy with Little Hotelier - we are a basic room only 2* hotel and the software is perfect for us. I have researched other companies and had demonstrations but Little Hotelier although not the cheapest, is good value for money and has helped streamline our business and saves time. It is so simple to use. During Covid we have struggled with our with having the finances to pay the fees. The company have really helped and bent over backwards to help us.

Puntos a favor:

Very easy to use with clear uncluttered screen layout. It was the first time we used a CMS as the hotel had not really got into the 21st Century. The integration and change was so simple and the support from Little Hotelier was amazing. The Reports section is so helpful with the day to day accounting Very rarely have any glitches or problems with the software. I am pleased that we now have a choice of 14 and 28 day calendar view

Contras:

The invoices are unnecessarily complicated and take up too much paper. Guests do not want a copy of their invoice that is 3 pages long if they have stayed for a month. Obviously we email invoices if requested but guests do comment and say it is too complicated. If a guest cancels through our OTA, and they fall within the free period they are not charged, but Little Hotelier does not remove the cost so it comes up as an outstanding amount. It would be good to have a button that marks a guest as a no show so we can track how often this happens through the reporting (also we still take payment for the room)

Cancelled free trial and still charged

Puntos a favor:

Nothing about it. I decided that other options were a better choice and cancelled during the free trial using the web contact form.

Contras:

The little hoteliers free trial is a scam. We didn't like the software and requested to cancel free trial via the online form. I have been invoiced and payment illegally charged from my account. I just called them and explained that the online form was completed in the trial period, I once again confirmed that I wanted to cancel, and asked for funds to be refunded. I am yet to receive a confirmation by email and no refund. They even followed up with a phone call in the trial period to which I confirmed that I had already cancelled and this customer service rep did nothing to confirm the cancellation had taken effect. I have a second invoice that has been sent to me that is now also in dispute. Customer service was terrible and asking for reference numbers when their online cancellation form did not give one. I have read previous warnings about this company and you need to believe them. DO NOT DO THEIR FREE TRIAL AS YOU WILL NOT BE ABLE TO CANCEL! [sensitive content hidden] STAY AWAY

6 years and many more to come happy customer

Comentarios: Live customer service is precious

Puntos a favor:

Reliable and simple to use yet versatile

Contras:

Small business affordable. Good value for what it offers.

Fantastic product and service.

Comentarios: I am extremely happy with Little Hotelier. Their customer service is excellent and they are very helpful in helping when I have an issue and extremely patient and polite.

Puntos a favor:

It has everything I need, reports, customisable emails, guest registration forms and invoices. An app that at a quick glance I can easily see what I need to as well as do bookings. Integration with my website and OTAs.

Contras:

I found the set up a bit confusing , but I am not good at technology and am new to the industry, so it could be me and not the system.

Good reliable booking solution

Comentarios: We wish that LH doesn't make the software too sophisticated because it wouldn't help.

Puntos a favor:

- The service for setting up this software was outstanding. We came from an other nonfunctional very expensive software solution and there was no problem for the customer service to take the database over to the LH system. It is very easy to handle.

Contras:

There are still some little software improvements to do. Invoicing to travel agents, direct email from the system to guest about the booking and changes they make along the way. Mapping could be easier. Too many nonsense emails from the support.

ting

Puntos a favor:

ease of use, price, great features, linked with website and other software

Contras:

not enough features, can lag some times, needs added features like making rooms clean or dirty etc

Outstanding

Comentarios: Extremely good service and perfect product.

Puntos a favor:

Simple and still provides everything you need

Contras:

Nothing. It's outstanding. I've literally not had one single problem or one single wish not fulfilled.

I gave them 5 stars at first... After a few years, I give them 2 stars now

Comentarios: It has its ups and downs, we were extremely happy with the software because of its simplicity. But their current approach to have exclusivity over processing payment and no integration with stripe (or any other processing payments) has left us extremely disappointed . It was a BIG let down

Puntos a favor:

The software is easy to use, very intuitive, easy for our onsite staff and reservations team. Easy display, and easy booking platform

Contras:

After several years using the software, we were happy with the software.. It had its issues (reports and very basic features) but their simplicity was what made us choose them. That and their integration with Stripe which allow us to take payments at time of booking and direct payments from clients on site. We have been with stripe for over 15 years.... Little HOtelier, decided a few years later that they wanted to have their own payment processing system... which meant we had to ditch Stripe... However, tLittle HOtelier Payemnt system was NOT available for our country, so we were offered to just simply take payments by hand or using a third party platform. This has been a nightmare, as we need to collect payment from future guests using a third party system (stripe), sending invoices separately, managing all these invoices, and now onsite payment manually as well.We are not against their payment system, we are upset they gave us absolutely NO alternative or option. We will be ditching the software as it does not meet the most essential part of a booking system: payment processing.

The best design I have ever seen

Puntos a favor:

Even I am not with Little Hotelier anymore I still remember great and bright design of PMS they have. Very user friendly. Understandable, intuitive.

Contras:

The only problem of Little Hotelier (beed with them 3 years) has been timing answering support tickets.

A very good tool but make sure to be ready

Puntos a favor:

It is a good tool with lots of interesting features.

Contras:

The onboarding is a little tenuous, I did not expect that.

excellent but with major gigantic faults

Comentarios: very good. would be great the ingenues there understand these two points and stop being blind about the, give good service without dual interests. and they will have a super app. that will make much more revenue than this stripe co-related business.

Puntos a favor:

user friendly interface, integration with other siteminder softwares. and new apps... that are very useful. vote 10! but

Contras:

gigantic problem. there is no way to put in evidence in the calendar with a strong color the bookings that are still unprocessed or have problems. And siteminder aims on a percentage of the business coming from STRIPE quite clearly. Conflict of interests, good service to their clients, against making more money from percentages of all Stripe sales. WRONG, morally wrong. To change system it takes months of work. So, we have to have an ultra fast glance at bookings that are unprocessed on the calendar. Track them and try to solve them. Without this we miss the unprocessed bookings. We travel in blindness unless we dedicate lots of time in the process of verifying things. And at times we get a scam of guests who never really paid a penny. Second point often stated. If they call us to book a basic function that competitors have is to book for a limited period on the calendar. After this period if client doesn't pay booking erases in automatic. the first point is fundamental. the second one also. lastly the ad-ons for the bistro and drinks, is not so organic. but perhaps we just didn't have time to try to implement it.

You asked for my opinion

Comentarios: barley enough to do the job, and for context, we are a seasonal 19 room golf lodge, and it barley gets the job done.

Puntos a favor:

The customer service team is extremely helpful

Contras:

As the manager and sole operator of the system with the phone app I do not have the ability to make a reservation, change the length of a stay, build out a quote. or any of the most basic operations of the job. the phone app is only a window to view what is happening with the system and does not let me alter anything in the system. A broken tool. The reporting functions are EXTREMELY limited, we only have 19 rooms and i have to compile multiple reports just to compare year to date revenue. A broken tool. As the sole operate during the winter season i built the Lodge Email to receive the customer notifications and my business email to receive the management notifications. the customer notifications are full of vital information that the management notifications do not have, like the actual date the guest is going to be staying with us. Again, a broken tool.

THE UPDATE IS TERRIBLE

Comentarios: Are the staff at Little Hotelier in tech support are great they are patient kind helpful and knowledgeable but I am just so disappointed with this new face upgrade!!!!

Puntos a favor:

When it looked so user-friendly it was user-friendly now it has literally become like all the rest are zoomed screen difficult to drag things and when you press on the icon it doesn’t bring you straight to today so you must always know your dates I find this update terrible I am very disappointed!!!

Contras:

The update calendar is terrible .. I specifically signed up with Little Hotelier because it was different.. the screen was so simple and easy to see and read .. now it looks like an excel spread sheet!! I literally hate it!!! it was a step above the rest now it has literally downgraded to be just like everyone else’s! Yet the price keeps going up! :(

Why I switched to Little Hotelier for my small holiday stay business

Comentarios: Superb training and help in understanding the system, developing it, using it. I would otherwise be using a set of spreadsheets, manually, to organize and record information crucial to running a small holiday stay business.

Puntos a favor:

1) ease of use of Front Desk for bookings on my own website 2) excellent Channel Manager software, and Payment software, integrated with booking calendar in Front Desk 3) unbelievably friendly and helpful customer support and training video resources 4) modern mobile phone and tablet friendly software for users 5) innovative tie-in with Google maps and search

Contras:

Inability to easily customize forms and templates for reports for self use as well as for customers . It can be done if one is comfortable using java script style code. But I'm only an HTML/css trained guy. I'd like to see something friendly like Wordpress uses - our own website is run through self-hosted Wordpress and its "templates" and customizability is excellent for someone with my skill set.

Could be better but ok!

Comentarios: Overall, particularly in the last 6 months, it has been very frustrating using the software, due to being very slow, needing to refresh the page after very small periods of time (ie less than 10 mins). The screen is also not complete, unable to fully view guest details in rooms that are high up the page when you want to have a quick view. However it is an easy system to use ( when functioning properly) and the team do add new features from time to time, which do improve the experience. More is required though to really make it user friendly and suitable for a busy small business.

Puntos a favor:

Easy to learn and use. I like the reports page to be able to track year on year growth.

Contras:

Very slow, and not as many features as I would like and have had with previous similar software.