Opiniones de Atera

Es bueno

Puntos a favor:

Este aplicativo es muy bueno completo e intuitivo tiene muchas herramientas utiles para diversas areas.

Contras:

Lo unico que veo es que su precio es muy alto a comparacion de otros aplicativos.

Perfecto

Puntos a favor:

Es un aplicativo que cuenta con muchas herramientas ha funcionado de maravilla.

Contras:

A sus herramientas de parcheo les facta actualizacion.

Buen software help desk

Puntos a favor:

Me parece una muy buena solución TI, fácil de usar y también de configurar.

Contras:

Quizás el costo mensual parece elevado, pero al final merece bastante la pena.

Atera is the clear winner in the IT management space

Comentarios: Atera has been great to use here at our company. It used to be a challenge to support the environment and relied on outside consulting support. We have been able to bring things fully in-house and realize faster response times as well as 6 figure plus cost savings in the IT budget.

Puntos a favor:

Atera was extremely easy to get setup and running in our environment. It provides easy visibility and management capability for all IT devices and issues.

Contras:

Atera has a couple of areas where a few tweaks could be made to either the interface or some of the features to make them really polished. Full functionality is available in the product however, and they listen to user suggestions and requests. They have a strong community where users can suggest new features, provide feedback for issues they discover, and learn about upcoming enhancements.

Atera Automated Patch management and Copilot has improved our efficiency and productivity

Comentarios: I have been using Atera for the past 3 years and have seen a tremendous growth i their service delivery. Their road map since the first time i used atera is what they are delivering. Support is 24/7 and you can never get lost alone

Puntos a favor:

Atera is helping us solve tickets in a very short space of time using their Copilot in the PSA that analyses a ticket, suggest solutions and help respond professionally. Its automations for patch management have reduce our time for Maintenace and most interesting is the scheduling of

Contras:

With their new features coming in every 3rd month its really difficult to find a dislike. We always looking forward to the new additions, Intergrations and changes which makes our experience a great one

Excellent RMM and MSP software

Comentarios: During the software deployment is becomes easy to integrate the software in all the systems at once.

Puntos a favor:

1. Its a good software for remote access tools 2. It helps in simultaneous deployment of software across systems 3. It also has it very own mobile app which facilitates ease of access

Contras:

1. The cost factor is not good looking at the features it provides 2. The customer service is not satisfied 3. There is no training material provided there should be something like live training sessions.

Making IT Management Easier with Atera

Comentarios: I have had a really good experience with Atera. It is easy to use and makes managing IT tasks a lot simpler. The setup was quick, and the interface is friendly, so I can find what I need without any trouble. I love that I can create custom scripts when I need something special, and it connects well with other services for extra security and backups.The pricing is easy and relies on what number of technicians we've got, which makes budgeting less difficult. Atera often provides new features based totally on what customers want; that's wonderful. While there are some things that might improve, like the way it detects devices at the network and its help for Macs, Atera has sincerely helped us manage our IT responsibilities more efficiently. I could certainly suggest it to all and sundry looking for a reliable IT device tool.

Puntos a favor:

Atera is a great tool that makes managing IT tasks much easier. It has a script feature that lets me create custom solutions if something isn’t already included. I also like that it connects easily with different third-party services for things like security and backups. For instance, I used Axcient to back up servers for a client’s office in another country. Getting Atera set up was quick and simple, and the website is easy to use, so I can find what I need throughout the day. I appreciate that they regularly add new features and make improvements. The pricing is straightforward, charging based on the number of technicians, no matter how many devices we manage. This makes costs predictable. Atera also has a feature board where we can see the latest updates, what’s being worked on, and suggest new features without repeating others. I can schedule scripts and run them on several devices at once, which makes updating and restarting them a breeze. It’s also helpful to access CMD/Powershell directly from Atera, and I often use it to export software inventory reports. Atera has significantly enhanced our ability to manage IT tasks overall.

Contras:

The network discovery feature could be better because it sometimes mislabels devices and doesn’t tell the difference between workstations and servers. Also, the helpdesk does not let technicians shorten message threads when replying, which makes conversations too long. While the reporting options are getting better, they’re still not enough, and there is not much support for Mac devices.

Looking forward to what the roadmap shows for the future of Atera

Comentarios: My overall experience has been great with Atera. I also enjoy the webinars they throw to show end users roadmaps for new implementations and also current pieces many users do not realize they have access to with the suite.

Puntos a favor:

The best feature for us using Ater is the ease of use and the quick response chat feature, those two items have been the best part of using this solution by far compared to other competitors.

Contras:

I would like Atera to have a free remote access software for staff and users it would eliminate another product and would allow us to only use Atera for everything when it comes to troubleshooting.

Perfect All in One Remote Support Solution

Comentarios: Very pleased with the pricing, support and offered features and implementations.

Puntos a favor:

Perfect for remotely administrating a variety of different operating systems and systems. We are a fully cloud, remote camps with StarLink and work-from-home-based company and Atera helps our IT team tremendously to keep an overview of all running systems and clients. We use a variety of functionality from patch management, over remote monitoring to the general support help desk. And if something doesn't work as expected Atera's support is just a chat away to investigate and support. Implements well with various 3rd party solutions, from Cyber Security to Backup, etc. including a steep discount on these services compared to the regular pricing.

Contras:

A lot of additional features have been moved from a free tier to a paid tier now including the very helpful new AI features. However, since the base pricing is already pretty low it is not a massive concern to have these packages added to our service.

Atrea - Excellent choice for starting or growing MSP's

Comentarios: Excellent. They have consistenly delivered and support has been wonderful and efficient.

Puntos a favor:

For a low entry cost you are getting a ton of features and great support. Atera is very responsive and is constantly release new features suggested by the community. Atera is easy to learn and use. New technicians are up and running in no time.

Contras:

Reports and 3rd party integration is improving but still has more to go.

Essential tools for onsite and remote IT

Comentarios: This is the second company I have been onsite IT for while using Atera.
- Good tools
- provides the majority of tools needed for systems monitoring and support.

Puntos a favor:

Available via browser, stays logged in until it times out. I can get to any system that the agent is installed on to assist end users and to check performance and status.

Contras:

Wish there as a documentation tool, maybe there is and I don't have access per my access as a customer of an MSP. - Wish there was a way to see disk usage in the Metrics of each system, along with the CPU and Memory usage. - wish there were more useful scrips available.

Great, Especially for a 1-person IT Department

Comentarios: Atera has been wonderful. I am so glad that our organization approved trying Atera. We will be going from month-to-month to an annual subscription soon.

Puntos a favor:

Atera is a life-saver for a one-man IT department. They make it easy to onboard, and the free trial is nice. To get set-up they provide installation files or command line instructions for each OS. There is even an option to have a specific installer and command line instruction for each site. So, you run the command and that computer is instantly associated with that site. I do recommend that you give the computer a descriptive, but short, PC name, so that it is easy to locate the right device in the Atera system after onboarding. The app is great, and even allows me to remote in to devices from my phone or tablet. When I have been stumped on how to perform an action or set something up in Atera, they have a chat support feature that is easy to use, and is quick to get a live agent to assist. I use Atera every day, and it saves me time, and dramatically reduces the need to go out on-site. I set it up on about 200 devices spread over 175 miles in less than 2 weeks. I then trained the users on it, and we have been using it since.

Contras:

The only two things I dislike about Atera is that it is hard to find daytime (to me) appointments with demo and onboarding agents, and it doesn't pull in longer device names from the device's OS. Most of the demo and onboarding agents are based in Israel, I believe, so the timing is hard when living in the US. There are some 7 am appointments that I was able to find, however, so it worked out.

I am fascinated with the management of it thanks to atera

Comentarios: Particular experience remotely viewing the resources of the software we develop has been very good, it has complete report management, it also has the ease of controlling the software remotely and it has a good quality of compatibility with third-party documents.

Puntos a favor:

I like that through its RMM functionality, Atera allows you to monitor and manage computer systems remotely. This can be useful for keeping servers and other infrastructure resources in good working order, which is crucial for software development.

Contras:

I think that its internal antivirus is not the most beneficial and best enough to meet the requirements of what my team needs. In this sense, I think that Atera is doing its part in security, it has not issued threat alerts when we needed it.

Amazing product that is growing and evolving

Comentarios: The product is an amazing value and allows a single or multiple users to act as a larger team. Support is there if you need them.

Puntos a favor:

The support team and access is amazing, they always have what you need. The shared libraries for scripts and SNMP templates are a huge time saver. (make sure to vet the scripts yourself) The AI features are more than a gimmick and can be a huge time saver if used properly. The developers are listening and adding requested features.

Contras:

The inability to add a user to multiple devices is a real headache for me. The time tracking interface is a bit lacking compared to other larger vendors.

Atera provides efficient and streamlined IT management

Comentarios: Our experience with Atera has been quite excellent. It has altered our IT management procedures by providing a comprehensive solution that streamlines operations and increases efficiency. Atera's user-friendly UI and intuitive design have simplified task navigation for our staff.

Puntos a favor:

Atera provides a comprehensive all-in-one solution that smoothly integrates RMM, PSA, and remote access. Its user-friendly layout makes navigation simple and allows for more effective use. The cost-effective pricing strategy based on technicians offers scalability and budget clarity. Real-time monitoring and alerts enable proactive issue discovery, which reduces downtime.

Contras:

Integration with third-party programs is somewhat limited. Understanding advanced features may necessitate additional training time. Dependence on consistent internet connectivity may provide difficulties in some regions. Relying on third-party integration for remote access may reduce flexibility.

Robust Remote Access & RMM Program

Comentarios: Managing endpoints remotely from anywhere is what I enjoy most with Atera.

Puntos a favor:

Helpdesk and ticketing are daunting aspects when managing manually. Atera automates RMM processes which improve productivity for 24/7/365.

Contras:

Atera is way too comprehensive which make learning curve steeper.

Robustious Online Ticketing 🎫 Management Program

Comentarios: Real time monitoring and IT ticketing management are the crucial benefits which I relish.

Puntos a favor:

Availability of remote monitoring management, helpdesk and PSA in one place is what I like most about Atera.

Contras:

There has never been any daunting aspect on this program.

Save your valuable time with Atera.

Comentarios: Atera is overall a productive tool which has saved a lot of time for my business by providing on time resolution.

Puntos a favor:

Atera simplifies time tracking, billing and ticketing for effective IT service management. This software provides proactive IT infrastructure monitoring to avoid problems and boost efficiency. It also smoothly integrates with other business tools for better workflows.

Contras:

Atera pricing model is expensive basically for small industry with limited IT resource. Atera's Support team doesn't respond on time which is again a demerit for customers with high priority issues.

Atera! A stable and All in one IT solutions management Platform.

Comentarios: Overall I am happy with Atera for Immediate remote assistance.
It happens a lot of times where some changes could not be pushed through Windows GPO or Intune, in those cases this is the last stable option to push changes to client machines, in many cases this has been a lifesaver for me specially when existing PAM solution fails!

Puntos a favor:

I work in our organization managing Products and Platforms on employees machines. Atera is the platform I use to take remote into the target machines and to push Automation scripts once approved by management. I have never had any issue with Atera till date. The most I like is the UI stable and simple.

Contras:

Sometimes the remote session fails, sometimes, I have to login twice I don't know the reason why and it doesn't hinder me much. Also, sometimes the reporting shows wrong or gets updated late, like If I check the total remote into a machine happened, it shows incorrect info which sometimes get updated later.

Comprehensive IT Management Simplified!

Comentarios: We use Atera as an all-in-one RMM platform which is designed to help managed service providers, helps in streamlining IT support/ maintenance. Overall we can manage our IT operations efficiently. Our business problems to which Atera addresses are mainly remote IT management, IT Automation, Ticketing System for our IT support. It has increased our cost efficiency significantly. Our security and compliance were also benefited by using Atera. Atera helps us in centralized monitoring, automated patching and maintenance, cost management and remote access for support. In short, Atera provides the tools needed for efficient IT management, cost reduction, and improved system reliability to our organization.

Puntos a favor:

- Atera lets our IT team to schedule and automate OS and third party software patches - Our IT team maintains accurate inventory data and ensure compliance with licensing agreements -Our employees can now submit tickets and IT teams can assign, prioritise and track their progress effectively.

Contras:

- Its reporting capabilities could benefit from more extensive customization options - Dashboard customization - Better support for more advanced scripting environments

Increase your business productivity with Atera

Comentarios: Generate potential solutions, Evaluate the possible solutions, and implement and Monitor the solutions.

Puntos a favor:

Patch Management, scripting, and easy integration with other Apps.

Contras:

The ticketing system doesn't have an Escalating Option

Atera keeps my IT business running smoothly with its easy-to-use interface and powerful features. Love it!

Puntos a favor:

Love the remote monitoring and management capabilities. It's helped me streamline my IT operations and save time.

Contras:

Sometimes the user interface can be a bit slow, especially when dealing with a large number of devices. Could use some optimization.

It's Atera

Comentarios: Definitely positive, but it never blew me away.

Puntos a favor:

I think they have great support when it comes to the product and its features.

Contras:

There have been changes to the UI over the years that make it prettier, but less functional.

Our Damned and Ostentatious IT Monitoring system.

Comentarios: We love the fact that With the toolwe can monitor more than one devices at no any extra costs.

Puntos a favor:

Efficient server monitoring. It helps us attend to our network issues so quickly. We can monitor more than one device simultaneously at no extra costs. The interface is easy to use.

Contras:

So far so good ,it has not given us a reason to dislike.

The Thorough and Ponderable Remote monitoring Tool.

Comentarios: The ticketing system is easy to use.The software offers a very easy to use interface, userfriendly and easy to configure.

Puntos a favor:

It is easy to exchange files with the software. We can monitor more than one devices simultaneously. It has an easy to use interface. The customer service is the best.

Contras:

It has been well so far and no problems experienced with the software.