17 años ayudando a las empresas mexicanas
a elegir el mejor software
Sobre WellnessLiving
Solución para reservas online, programación de recursos, generación de clientes potenciales y creación de informes para estudios de fitness.
The switching process was easy, the customer support was great, and all of the features i was looking for in a software were there for a third of the price of Mindbody.
I just hate software in general. I'm not tech savvy, so this whole undertaking made me really nervous.
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So Glad I Made the Switch
Lo recomiendo.
Puntos a favor:
Me gusto mucho que este software es totalmente personalizable y se ajusta a la necesidad.
Contras:
En realidad no he podido encontrar ninguna falla en este software.
Respuesta de WellnessLiving Systems
el año pasado
Hi Valentina! Thank you so much for your wonderful feedback! We're absolutely thrilled to hear that you've had a fantastic experience with our all-in-one platform. Our goal is to provide you with the best tools to manage your business effortlessly. From online booking and easy-to-view reporting to our user-friendly mobile apps, every feature within our software is carefully designed to cater to your business needs. The best part is, you don't need to be a tech expert to use it! It's intuitive and requires minimal training. Whether you're a solopreneur or a growing enterprise, our software is fully configurable to suit the unique requirements of your business. We're here to support you every step of the way! Remember, Valentina, our Knowledge Base and Community Forum are valuable resources where you can find answers to your questions and discover how to optimize the system for your specific needs. Here are the links for your convenience: Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ If you ever have any questions or need assistance with anything, feel free to reach out to us via call or email. We're always here to help you make the most out of WellnessLiving. Thank you for choosing us! Warm regards, Kayla I. (Customer Advocate)
Living well with WellnesLiving
Comentarios: Desde que se implemento ha sido de gran ayuda para la administración por lo cual si que lo recomiendo!
Puntos a favor:
Destaco bastante el aspecto que tiene y lo sencillo que se ve por lo que lo hace muy intuitivo además de que permite hacer seguimientos precisos a los clientes que manejamos.
Contras:
Aveces presenta fallas en las cuales el soporte al cliente no es tan bueno para lar resolución de las mismas.
Respuesta de WellnessLiving Systems
el año pasado
Hey Santiago, Thank you for sharing your positive experience with WellnessLiving. We're thrilled to hear that you find our platform's appearance and user-friendliness intuitive and appealing, making client management a breeze. I'm sorry to learn that you've encountered challenges with our support in the past. At WellnessLiving, we place a strong emphasis on delivering exceptional customer service. Our support team is committed to providing timely and effective solutions to any issues you may encounter. If you ever have more questions, require guidance, or need assistance, please feel free to reach out to our Customer Solutions Team at support@wellnessliving.com. They are always ready to assist you. In addition to our support services, we offer a Knowledge Base and a Community Forum, where you can find valuable resources and information to help you make the most of our platform. I've included the links for each platform below. Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ Thank you for your recommendation, Santiago. We value your feedback and are dedicated to ensuring your experience with WellnessLiving is top-notch, every step of the way. Warm regards, Julia G. (Customer Advocate)
I am a fan.
Comentarios: Very good product with excellent support. I am grateful to them
Puntos a favor:
The customer support is best in class. I have question that need a response immediately. They are very quick to respond.
Contras:
I have no complaints about the software or the staff.
Respuesta de WellnessLiving Systems
hace 7 meses
Hey Colleen Michelle, We’re thrilled to hear that you are a fan! 😊 As you know, we’re all about providing immediate assistance whenever you need it, ensuring that none of your questions go unanswered. We understand your concerns with Mindbody during the challenging times of COVID and their deceptive cost structure. We have had many, MANY customers transition over to us from Mindbody over the years. At WellnessLiving, we pride ourselves on being an affordable and transparent alternative. We ensure your business runs smoothly with our 24/7 customer support, all without any hidden costs. Thank you once again for choosing WellnessLiving. We are grateful for your support and look forward to continuing to serve your needs with our top-notch solutions and service. Take care, Anthony S (Customer Advocate)
Alternativas consideradas:
Support Team is Helpful
Comentarios: Recently I had a call with [sensitive content hidden] to discuss the marketing tools that are included in my membership. She helped me fine tune things I was already doing and gave me great suggestions to make more use out of the automated emails and even use my website to drive more traffic to my studio. It was very helpful and worth my time. Thank you for your time [sensitive content hidden]!
Puntos a favor:
It is a large program with a lot of features. It has everything I need for my business today and for when I grow.
Contras:
Sometimes it is too much program and can be confusing to navigate. The support team is helpful though. You don't have to navigate it alone.
Respuesta de WellnessLiving Systems
la semana pasada
Hey Angelina! Thank you for your 5-star review! We’re thrilled to hear that WellnessLiving has everything you need to grow your business. It’s great that our marketing tools, like automated emails and website features, are helping drive traffic to your studio and maximize your efforts. We understand navigating a robust platform can feel overwhelming, which is why our 24/7 support team is always here to help. We’re so glad your call with our team provided valuable insights and fine-tuned your strategies. Switching from Mindbody, we’re happy you found WellnessLiving to be a more affordable, reliable solution. Thank you for trusting us—we’re here to support your success! All the best, Anthony S.
Not a frontrunner software for myself
Comentarios: I have used it as a software and as a consumer and both instances I found it difficult to use.
Puntos a favor:
I don't really like this software. It is pretty easy to use but lacks quite a bit
Contras:
It is very behind in terms of software. Not a whole lot of functionality
Respuesta de WellnessLiving Systems
hace 3 semanas
Hi Heather! Thank you for sharing your feedback. While we’re glad you found WellnessLiving easy to use, we’re sorry to hear it hasn’t fully met your expectations. We’re continuously improving our platform and would love to address your concerns. WellnessLiving stands out from competitors by offering an all-in-one, more affordable solution designed to attract, convert, and retain clients. With features like automated marketing, 24/7 support, and user-friendly tools, we aim to simplify operations and provide exceptional value. If you’d like assistance or have specific suggestions, please reach out to us at support@wellnessliving.com. Your feedback drives our innovation, and we’re here to help! Best regards, Anthony S.
Alternativas consideradas:
Not for start ups. Not for solo entrepreneurs. Not for Canadians. Prices are expensive.
Comentarios: So so. I found their accounting pushy for money as Nuvei whom they work for. I just was getting harassed every day about if I had my documents in order for onboarding. As an entrepreneur, sitting at my computer for 8 hours, going through all I am going through with no support, making my own website, creating everything on my own, I just found this a bit much. ALso this is a company that has received billions of dollars of investments, there is no reason they can't give Canadians a $50 start up fee as well. They're losing absolutely nothing by doing that. They obviously must have. a Canadian banking account if they're paying all these Canadians, and the managing director is Canadian so why am I paying American dollars. I just think it's completely false advertising and it left a bitter taste in my mouth. My yoga studio across the street used to use them. I should ask her why she left but she went to momence. I'm sure pricing had to do with it. Now as for the software. Seemed pretty easy to use and set up but there were limitations. I kept getting messages saying if I wanted to change certain items on my dashboard or with classes, I had to contact my onboarding specialist. I mean for $279/ month I have to contact an onboarding specialist to alter how I wish to list payments, or classes? I thought this really odd.
Puntos a favor:
I would not recommend this to a Canadian. My three stars is because it is not cost effective for Canadians. The software is comprehensive. It seems to do just about anything. Makes scheduling classes easy and has many options for extended classes as well as a variety of teachers and staff. Policies are easy to create. Classes are easy to create. Scheduling is made easy. Great automation. Emails seemed okay. Onboarding super helpful. Very user friendly.
Contras:
System can seem a little complex. You have to get your onboarding specialist to unlock certain things, even though you're paying an outrageous price for the software. Nuvei if using them is really pushy. Almost desperate in their selling approach. It is NOT LOCAL. It IS NOT CANADIAN. PRICES ARE IN AMERICAN DOLLARS. I also didn't like that they offered me a $50 start up discount and I even confirmed if I could have this and at 3 months and my first bill was $80.60. When I asked I was told once again, they are an American company and that it is $80.60 in Canadian plus taxes (which I get back) they seem to think! IF i get taxes back, otherwise I get nothing back! SO that left me very unimpressed. An American paying $50 start up fee, if they only have $100 has $50 left. A Canadian paying a so called $50 fee at $80, out of $100 has $20. Not even with exchange does that work out. There is a way they could make it $50 for everyone. Also they have all Canadian staff to make it seem like it's Canadian but it's NOT. I was told initially it was then in the email asking about the $50 start up, I was told it was an American company. You can't edit a class. You have to delete it and add another one to make any changes to it. I couldn't always make the onboarding times as a solo preneur who also has a dog, and maintenance activities in my own home and dealing with my business space that I was trying to set up. I felt like everything was really rushed, and I get they try to get you up and running in two weeks or less, but obviously this works if you have a team. When you're alone, this is not even remotely plausible.
Respuesta de WellnessLiving Systems
hace 2 meses
Hi Anita, We understand your concerns and thank you for your feedback. We appreciate your positive comments about scheduling classes and automations. We strive to improve our software capabilities on an ongoing basis for valued customers like you. We are reviewing your account, and a senior member from our Customer Excellence team will contact you shortly to assist with resolving these issues. For any ongoing concerns, please contact us via email at support@wellnessliving.com, phone at 1-855-651-1115, or use Isaac, our 24/7 AI assistant. We are here to help you get the most out of WellnessLiving. Thank you again for sharing your experience. Anthony S. (Customer Advocate)
These Hands Massage review
Comentarios: Has been positive and I highly recommend it to the chaotic business owner
Puntos a favor:
I love how organized it helped me to become. with the scheduling along with the phone app. and all the back office tracking.
Contras:
I don't have a complaint about wellness living
Respuesta de WellnessLiving Systems
hace 7 días
Hey Jenifer! Thank you for your 5-star review! We’re thrilled to hear how WellnessLiving has brought organization to your business with scheduling, the Achieve Client App, and back-office tracking. Our all-in-one solution is designed to simplify operations and help businesses like yours thrive. It’s great to know we stood out as the best fit for your needs. With affordable, reliable tools and 24/7 support, we aim to make managing your business stress-free. Thank you for recommending us to other busy professionals! We’re here to support you every step of the way. Best regards, Anthony S.
So glad to make the switch
Comentarios: Trifecta has really had a wonderful experience with Wellnessliving. They meet our needs as a small business, giving us the benefits of having features that most other small businesses don't. From online scheduling to custom apps and reminder texts, the software is very client-centered.
Puntos a favor:
They are always improving. If you stay active among the community they listen to your needs and 99% of the time they act upon those requests
Contras:
Sometime those amazing updates come with a learning curve and tiny changes that can be annoying
[sensitive content hidden] was great!
Comentarios: Overall, I have had mixed help but again [sensitive content hidden] helped me immensely this time and I am grateful.
Puntos a favor:
I had an issue a couple weeks ago and [sensitive content hidden] helped me through it. He was great to work with and by far has been the most help to me since I started with Wellness Living over a year ago. I am very appreciative for what he was able to do for me with my app.
Contras:
I don't like that it takes a couple days sometimes to get a reply from an original issue.
Respuesta de WellnessLiving Systems
hace 2 meses
Hi Kari! Thank you for your feedback and for sharing your experience. We’re so pleased to hear how impactful our Customer Excellence Lead was for you—our team is committed to making WellnessLiving as helpful and reliable as possible, especially through tools like the White Label Achieve Client App that empower your business. We understand that timely responses are critical to your operations, and we appreciate your patience as we continually work to improve response times. We’re always here to support you! For assistance whenever you need it, you can reach out to our support team by email at support@wellnessliving.com or by using Isaac, our 24/7 AI assistant. Your feedback helps us grow, and we’re grateful for the trust you’ve placed in WellnessLiving. Looking forward to seeing your continued success! All the best, Anthony S (Customer Advocate)
Great Experience with WellnessLiving
Comentarios: Our experience has been very smooth and has helped us streamline our operations allowing us to grow since switching to WellnessLiving.
Puntos a favor:
The flexibility that Wellness Living offers to our business and the customer service also being very easy to reach!
Contras:
We currently have no complaints with WellnessLiving.
Respuesta de WellnessLiving Systems
el mes pasado
Hey Enrique! Thank you for the awesome feedback! We’re thrilled to hear that WellnessLiving’s flexibility and easy-to-reach customer service have helped streamline your operations and support your growth. Our goal is to provide an all-in-one, user-friendly solution that makes managing your business simpler while helping you attract and retain clients. We’re dedicated to keeping the platform evolving with your needs, so it’s great to hear it’s making a real impact for you. Thanks for choosing WellnessLiving—we’re here to support your success every step of the way! All the best, Anthony S. (Customer Advocate)
Simple Easy Website
Comentarios: the software / website is simple with not a lot of different functions
Puntos a favor:
used for booking fitness class for my weekly workout
Contras:
hard to navigate using a mobile phone, there's room for improvement
Respuesta de WellnessLiving Systems
hace 4 semanas
Hey Vicky! Thank you for sharing your experience with us! We’re thrilled that our software has made booking fitness classes simple and supports your weekly workouts. At WellnessLiving, our all-in-one solution streamlines scheduling, making client management easy. We appreciate your feedback on mobile navigation and are committed to improving the user experience on all devices. With 24/7 customer support and user-friendly features, we aim to be more affordable and accessible than competitors like Mindbody, offering a reliable solution that puts clients first. Thank you for choosing WellnessLiving! All the best, Anthony S.
Love wellness living!!!
Comentarios: I’m not computer literate but I am able to understand wellness. When I’m stuck customer service always helps!
Puntos a favor:
Easy to use and great customer support
Contras:
Not a thing
Respuesta de WellnessLiving Systems
la semana pasada
Hey Susan! Thank you for your 5-star review! We’re thrilled to hear you find WellnessLiving easy to use and backed by great customer support. Our goal is to ensure anyone, regardless of tech experience, can confidently manage their business, and it’s wonderful to know our team has been there when you needed help. WellnessLiving is designed to be an all-in-one solution that’s affordable, reliable, and user-friendly, with 24/7 support to help attract, convert, and retain clients. Your feedback reinforces why we’re passionate about empowering businesses like yours. Thank you for choosing WellnessLiving and being a valued part of our community! Best regards, Anthony S.
Alternativas consideradas:
High Performance Product with Tons of Features
Comentarios: Overall, WellnessLiving has been a very good fit for our business. We are please to see improvements to the booking flow for families and anticipate that there will be future updates that will improve the experience for parents who are booking classes for their children. There is so much functionality in this software and we have benefitted from the use of SMS, push, email, forms and so many of the other features.
Puntos a favor:
WellnessLiving is a comprehensive and high-performance platform for scheduling, booking and payments. We use it for our youth fitness and gymnastics facility and find it to be relatively easy and generally intuitive. We are still uncovering all of the features and learning what settings work best for our business, but so far, we are very happy with our decision to use WellnessLiving.
Contras:
The biggest challenge we’ve faced is the booking interface for families. They have made significant updates to this on the web app, but the mobile app is cumbersome and difficult for families to use. The process of creating a “family” account is also not very easy for users, leading us to spend a lot of time fixing accounts, linking family members to the accounts and updating the billing preferences.
Respuesta de WellnessLiving Systems
hace 8 meses
Dear Rebekkah, Thank you for taking the time to share your positive experience with WellnessLiving. We're thrilled to hear that our platform has been instrumental in streamlining your operations at your youth fitness and gymnastics facility. It's fantastic to learn that despite these challenges, you've found WellnessLiving to be a good fit for your business. Your patience and dedication to uncovering the full potential of our platform are truly commendable. We're continuously working on updates to enhance the booking flow for families and ensure a seamless experience. We take pride in offering robust functionality at a competitive cost, coupled with a user-friendly interface to accommodate the diverse needs of businesses like yours. Should you ever need assistance or have further feedback, please don't hesitate to reach out to us at support@wellnessliving.com or by calling us. Our team is always ready to assist you in any way we can. Warm regards, Anthony S
Wellness living review
Comentarios: Overall we find excellent features in the product and it makes running a busy business much more autonomous. It gives are users far more options and choice because of this.
Puntos a favor:
The features suited my business needs 95% and it was cheaper than my previous package which did similar things.
Contras:
Costs rose after the first year and bespoke items like the mobile app increased by a lot. It felt like these static products were being hiked in price for very few feature additions. We ended up cancelling the bespoke app due to the price rises and actually found not many of our users utilised it.
Respuesta de WellnessLiving Systems
hace 8 meses
Dear Jason, Thank you so much for taking the time to share your positive experience with WellnessLiving! We're thrilled to hear that our features have been a great fit for your business needs and that you've found value in our platform. It's fantastic to hear that WellnessLiving has made running your busy business more autonomous and provided your users with more options and choices. Your satisfaction is our top priority, and we're committed to providing you with the best possible experience. If you ever need assistance or have any questions, please don't hesitate to reach out to us at support@wellnessliving.com or leave us a voicemail. We're here to help! Thank you once again for choosing WellnessLiving. We appreciate your business and look forward to continuing to support you on your journey. Warm regards, Anthony S (Marketing Specialist)
Alternativas consideradas:
Cancellation
Comentarios: Terrible and it takes multiple people to cancel the subscription. Still waiting for someone to call me back. Customer service is terrible!
Puntos a favor:
Never was effective for music school and when we needed help it would take days for someone to reach out
Contras:
Scheduling was quirky and we always had difficulty reaching someone for assistance. It would take days for someone to call back.
Respuesta de WellnessLiving Systems
hace 8 meses
Dear Marisha, We sincerely apologize for the frustration and inconvenience you've experienced with our services. We understand the importance of timely support and efficient scheduling, especially for music schools. It's disheartening to hear about the difficulties you faced in reaching our team and the delays in response time. We're actively addressing these issues internally to ensure smoother communication and faster resolution times. We acknowledge the challenges you've encountered with cancellation and are committed to streamlining this process to be more user-friendly. We would like to extend our apologies for any inconvenience caused and assure you that we're here to assist you promptly. Please let us make things right; a senior member from our Customer Excellence Team will help you. Thank you for bringing these concerns to our attention. We value your business and hope to regain your trust in WellnessLiving. Warm regards, Anthony S (Marketing Specialist)
Find another system! this review is from a user of 8 (long) years with WL
Comentarios: they are not the best software and we have tried to love them tried to give them time to fix the issues (8 years long enough, you think?), but they are slow moving to fix things and fast moving to add upgrades that are untested and don't work when you try to implement them anyway. You have to pay for services you don't use nor plan to ever use and you cannot trust that any part of their system will work on any given day. its hugely unreliable. Sometimes appointments show up as paid and sometimes they don't. Sometimes you can send an email and sometimes you can't. Some days everyone gets their texts and the next day the same students don't. sometimes the classes are deducted from the pass and sometimes they aren't. The worst is when you call support they act like your issue is false and that it's not happening on their end and the system is perfect. oh-but since you are experiencing an issue (they don't believe is happening) here is a time consuming and confusing workaround to use. They will never fix the issue. and if they do, trust me the fix is temporary! it will be messed up on the next update. we hold our breaths (that's actually funny when you teach yoga) when WL says hey- update coming! we are like OH NO, whats going to go wrong this time? and how many hours will we have to use to fix it, workaround it and convince support hi, there is a major issue with the system...again. I am writing this review right now because there was another update last Tuesday and a patch fix today and I needed to send out a timed email at noon today, and the system wouldn't even give me the option to send an email at all today. LOL , my partner was like, well what did you expect? and I was like but the email looked so nice, too bad no one will ever see it. :( and I don't want another business to go through what we have been through. Life is too short to use a software that works only when it feels like working. find something else. But if you like troubleshooting and that makes you happy, then this is your best bet for that - you will be very busy! LOL
Puntos a favor:
I like that I can take care of class passes, appointments. and sometimes it works, when it works its great, when it doesn't-well, the rest of the story is later.
Contras:
emails don't work when you need them, updates are not tested at all and cause huge issue upon release. Sales reports are consistently a few dollars off. depends if are you using 2 different computers, different browsers maybe a phone... we crack up. I always ask my partner can you give me the approximate sales today? Its never accurate, ever. Sales tax report is no longer accurate. it was for a couple of years, but the latest update changed that too. Merging duplicate clients and the ability to keep a current client data base is impossible. Updated clients is the heart of a small business. and our poor little biz heart is totally outdated. 1/3 of our client list is outdated because WL won't update their merging system. you must pray (if you pray) that your future clients have never used WL elsewhere in their past.. that old account will be a forever account even if the client WANTS you to update their info. you can't. you will either have duplicate clients or outdated lists. its your choice which style of confusing client lists you prefer. at least WL gives you a choice there, LOL.
Respuesta de WellnessLiving Systems
hace 10 meses
Dear T, We apologize for the frustrations you've experienced with our platform. We understand the critical importance of reliable email functionality and accurate reporting for businesses like yours. We're actively investigating the issues regarding email delivery, updates causing unexpected problems, and inaccuracies in sales and tax reports. Regarding client data management, we hear the challenges you've faced with merging duplicate clients and maintaining an up-to-date database. We're dedicated to improving our systems in this area. Your remarks about our support experience are concerning and not reflective of the standard of service we aim to provide. We will address this internally to ensure all customers receive the proper assistance needed. Please know that your feedback is being taken seriously, and we are actively working to address the issues you've highlighted. If you have any further concerns or suggestions, please contact us directly. Warm regards, Joanna S
Nice, Easy Software to Use
Puntos a favor:
I liked it as it was very easy to use. It did exactly what i needed for my business and the customer service was exceptional
Contras:
The app can doing some strange at times
Respuesta de WellnessLiving Systems
hace 7 meses
Hey Sam, Thank you so much for sharing your experience with us! We are thrilled to hear that since switching from Mindbody to WellnessLiving, you've found our platform instrumental in streamlining your business operations. We pride ourselves on delivering a user-friendly solution that simplifies management tasks, and it’s wonderful to know you’ve noticed the difference. Our team is constantly enhancing our features to ensure an even more seamless user experience. Additionally, we're delighted that our customer service has met your expectations. At WellnessLiving, exceptional support is our commitment, as we aim to provide the highest level of assistance to our clients. Should you encounter any issues or have any questions, please don’t hesitate to reach out to our support team at support@wellnessliving.com or give us a call. We are here to assist you every step of the way. Thanks for choosing WellnessLiving. Warm regards, Anthony S (Customer Advocate)
Alternativas consideradas:
WellnessLiving was a game changer!
Comentarios: Amazing! Moving to WellnessLiving was a real game changer for us - both in our onsite locations and for our virtual offering.
Puntos a favor:
The ease of use, for both our members and our staff. It is extremely easy to work with, even for those that are not very tech savvy, and if you have a question the Support team is always there to help and they generally reply with a video so you know exactly what to do! I really like that videos, marketing, etc., are all a part of the software and do not rely on third party subscriptions and integrations. I also appreciate that they are open to enhancement suggestions from their users.
Contras:
Nothing. I really appreciate everything they offer and that they are open to improvement suggestions as well.
Respuesta de WellnessLiving Systems
el año pasado
Hey Matthew, Thank you so much for taking the time to share your experience with WellnessLiving! We're thrilled to hear that we've been a game-changer for your business. Your appreciation for our openness to enhancement suggestions means a lot to us. We are committed to continuous improvement, and your insights contribute significantly to our growth. If you ever have more suggestions or questions, remember, we're here for you. Whether it's through our 24/7 support, webinars, or our Knowledge Base with hundreds of articles, we aim to provide the resources you need. We invite you to explore our vibrant Community Forum, where you can engage with other users, share your ideas, and stay informed about our roadmap. Here are the links to our community-driven platforms below: Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ Warm regards, Karina B. (Customer Advocate)
Alternativas consideradas:
We love Wellness Living!
Comentarios: After a ton of reserach, we decided to dump Mindbody 2 yrs ago & go with Wellness Living as it was more affordable & had more options available as part of the basic plan to help our business. After covid we needed to cut our expenses. Everything was an extra charge with Mindbody. We love Wellness Living & all the many extra features available for us for much less than Mindbody.
Puntos a favor:
We love that we have our own branded app! Everything is set up to make reserving classes, purchasing memberships, canceling reservations, & checking their schedules so easy since they can do everything directly on their phones.
Contras:
We would like the option to have a longer reservation window (2weeks out) for our higher tiered membership.
Respuesta de WellnessLiving Systems
el año pasado
Hey Jo, Thank you for sharing your fantastic experience with WellnessLiving! We truly appreciate your positive feedback and are delighted to be part of your journey. From our virtual tools to our mobile apps, our goal is to provide your business with as much value as possible. We're thrilled to hear that you love our platform and that the White Label Achieve Client App has been such a valuable addition to your studio. Making it easy for your clients to reserve classes, purchase memberships, and manage their schedules directly from their phones is what we aim for – convenience and efficiency. We understand your request for a longer reservation window to support higher-tiered memberships. Your suggestion for more options in this regard is indeed valuable feedback. We're continuously working on improving our system, and we take every suggestion into account to enhance the experience for our users. You're welcome to visit our Community Forum to make this request: https://community.wellnessliving.com/page/home/ If you have any further questions or if you'd like to explore options for addressing your membership concerns, please don't hesitate to reach out to our support team at support@wellnessliving.com. We're here to assist you and help you find the best solutions for your needs. Once again, thank you for choosing WellnessLiving. We're dedicated to supporting your studio's success, and we're here to assist you every step of the way. Warm regards, Timothy G. (Customer Advocate)
Please save your time
Comentarios: Service goes out completely. It happened four days ago and the only information I get is when I contact them, they keep reeling me to wait. The software is not user friendly, functions and setting change out of nowhere, so hard to navigate, sometimes you have to use the app because the desktop version is so hard to use. There is so much more
Puntos a favor:
This software is awful. Nothing is making our lives easier.
Contras:
Costing us $1000 of dollars in mistakes, lost clients, frustrated clients
Respuesta de WellnessLiving Systems
hace 4 meses
Hi Amy, Thank you for your feedback. We sincerely apologize for the recent service interruption and the inconvenience it caused your business. We understand how crucial uninterrupted service is for your operations. We’re pleased to inform you that the update causing the delay has been completed. Over the past years, WellnessLiving has maintained industry-leading stability with minimal disruptions, typically resolved within 15-30 minutes. This incident has provided valuable insights, allowing us to enhance our system’s reliability further. Your feedback is invaluable, and a senior member of our customer excellence team will reach out to assist you with any needs. Thank you for your patience and understanding. Anthony S. (Customer Advocate)
Better Solutions are out there
Comentarios: It is a poor experience overall unfortunately, there are much better business management software solutions out there
Puntos a favor:
The scheduler functions pretty well for selecting classes
Contras:
Aside from the scheduler for selecting a class, the other features are objectively very poor. The store for merchandise and the redemption of member points literally has never worked for me and I have to utilize a workaround for redeeming my points.
Respuesta de WellnessLiving Systems
hace 3 meses
Hi Renne, Thank you for sharing your feedback with us. We’re sorry to hear about your frustrations with the merchandise store and member points redemption. For quick assistance, we offer several ways to get support, including email at support@wellnessliving.com, phone support at 1-855-651-1115, and live chat through Fin, our 24/7 AI assistant—just click the help icon in the bottom right corner of the screen. We understand how important these features are for your business, and we sincerely apologize for the inconvenience. Please know, we’re actively working to improve these functions for all users. Thank you again for bringing this to our attention, and we’re committed to turning your experience around. All the best, Anthony S.
WELLNESS LIVING is the WORST COMPANY we have ever worked with!
Comentarios: I do not typically write reviews, but my experience with Wellness Living has been so horrendous that I feel compelled to share. We decided to cancel our service due to the constant errors, glitches, and limitation to major functions that are key to the daily success of a business. They funnel all their calls through one service number which often they do not even answer. I cancelled our account in September via phone and via email to have a record and now it is December and we are STILL being charged despite multiple confirmation emails that we have been cancelled! How is this possible?! Every time I call in, they make me go through the same process AGAIN, there is no option to speak to a manager, no other number or email that can help you if you are not being helped. They just continue to take our money and pass us around over and over again without anyone taking ownership or accountability. This is seriously the worst and most frustrating experience I have ever had in customer service. I would NEVER RECOMMEND THEM! Please save yourself the heartache!!
Puntos a favor:
Nothing. What we thought was going to be all these great features ended up being the biggest mistake and pain in our butts that we are still dealing with.
Contras:
Everything! They have a million feature, but they never work and their customer service is the worst I have ever experienced!
Respuesta de WellnessLiving Systems
el año pasado
Hey Bianca, We genuinely appreciate you taking the time to share your experience, and we sincerely apologize for the challenges you've encountered. Your feedback is invaluable to us, and we want to assure you that your satisfaction is our utmost priority. To address the issues you've raised, a senior member from our Customer Excellence Team will be reaching out to you directly. Our goal is to understand your specific concerns, work through the challenges you've faced, and find a resolution that aligns with your expectations. We are committed to making this right for you. Thank you for bringing this matter to our attention, and we appreciate your patience as we work to resolve it. Should you have any immediate questions, please reach out to us at support@wellnessliving.com. We're dedicated to ensuring your experience with WellnessLiving is positive, and we look forward to the opportunity to address your concerns effectively. Warm regards, John B. (Customer Advocate)
Easy navigation
Puntos a favor:
Functional Easy navigation Tutorial is always available
Contras:
Nothing that I can think of. All is working okay
Respuesta de WellnessLiving Systems
hace 8 meses
Dear Maria, Thank you so much for sharing your positive experience with WellnessLiving! We're thrilled to hear that you find our platform easy to navigate and functional. Our team works hard to ensure that our tutorials are always available to assist you along the way. We're delighted that you haven't encountered any issues, and we appreciate your feedback. Should you ever need assistance or have any questions, please don't hesitate to reach out to us at support@wellnessliving.com or give us a call. We're here to help make your experience as seamless as possible. Thank you once again for choosing WellnessLiving. Warm Regards, Anthony S (Marketing Specialist)
My Review
Puntos a favor:
the customer support was great. It was so nice to get on the phone and walk through my problems with everyone in a time of need
Contras:
I did not like the fact that they have a annual contract each year. Ensure you know that before signing up. I was unaware of this. I thought it was month to month after the first year!
Respuesta de WellnessLiving Systems
hace 6 meses
Hi Jason, Thank you for your review and for choosing WellnessLiving! We’re thrilled to hear that you found our customer support awesome and that we provided you with the necessary information to support your clients. Our 24/7 customer support team is dedicated to ensuring that all our users have a seamless experience, and it’s great to see that reflected in your feedback. We strive to be more affordable, user-friendly, and reliable compared to our competitors, as we know how hard our customers work every day! We pride ourselves on providing you with the automation tools and support you need to save time, elevate client experiences, and grow your business. Thanks for the feedback! Anthony S (Customer Advocate)
I cannot go a day without this software
Puntos a favor:
The ease of keeping my business organized, scheduled out months in advanced, and having our payments all go through the same system.
Contras:
Frequent updates and some downtime but overall the updates are great additions.
Respuesta de WellnessLiving Systems
el año pasado
Hey Erin, Thank you so much for taking the time to leave this wonderful review. We appreciate your support and are delighted to hear how much you value WellnessLiving for your business needs. It's fantastic to hear how you rely on our software to keep your business organized, schedule classes and events well in advance, and manage payments seamlessly. It's our mission to provide you with the tools to streamline your operations, and we're thrilled to be an integral part of your daily routine. We understand that regular updates are essential to maintaining a high-quality service, and we're glad to hear that you've found our frequent system updates to be great additions. Our commitment to continuous improvement is driven by feedback from valued customers like you, and we'll keep working hard to enhance your experience. While we aim for perfection, we acknowledge that no software is entirely without its occasional hiccups. However, we're proud to maintain a 99.9% uptime, ensuring that you have reliable access when you need it most. If you ever have feature requests, concerns, or just want to connect with our community, don't forget to check out our Community Forum. It's a great platform for sharing insights, making suggestions, and staying engaged with the WellnessLiving community. Check out the link here: https://community.wellnessliving.com/page/home/ If you ever have questions or need assistance, please know that our team is here for you. You can reach us at support@wellnessliving.com, and we'll be more than happy to help. Once again, thank you for your support, Erin. We're here to make your experience exceptional, and we're grateful for the trust you've placed in WellnessLiving. Warm regards, Jason M. (Customer Advocate)
