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Opiniones de TutorCruncher

Sobre TutorCruncher

Sistema de gestión empresarial de tutoría que ofrece hojas de asistencia, programación, nómina, facturación y capacidades de coincidencia tutor-alumno.

Descubre más sobre TutorCruncher

Puntos a favor:

We've also saved money in not having to have a separate mailing system to keep our clients up to date with new products and offers.

Contras:

Editing repeating lessons can be confusing and unintuitive.

Valoraciones de TutorCruncher

Evaluación media

Facilidad de uso
4.3
Atención al cliente
4.7
Funcionalidades
4.4
Relación calidad-precio
4.6

Probabilidad de recomendación

9.0/10

TutorCruncher tiene una valoración global de 4.6 estrellas sobre 5 según las 178 opiniones de usuarios de Capterra.

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Filtrar opiniones (178)

Jason
Jason
Owner en EE. UU.
Usuario de Linkedin verificado
Administración educativa, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

A must for all tutoring businesses

5.0 hace 5 años

Comentarios: Life-changing. Seriously. Before this we were with Learnspeed and it was far less user-friendly and we were spending more.

Puntos a favor:

It looks so professional to all our customers. All our tutors easily understand how to use it without nearly any training. Customers are very comfortable logging in and giving us their CC. Overall, just fantastic.

Contras:

Every once in awhile I'll come across a missing feature. I then need to create a personal bot for our company that makes up for it. For example, it lacks PayPal integration for paying our teachers/tutors.

Respuesta de TutorCruncher

hace 4 años

What a great review, Jason. We're really thankful for your feedback! I hope the benefits continue to rack up for your company, there are also some big improvements coming in the next few weeks as to how we can pay out to your tutors via TutorCruncher. We'll let you know as those improvements go live!

Nicole
Nicole
IT Manager en Emiratos Árabes Unidos
Usuario de Linkedin verificado
Administración educativa, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Great product for Tutor companies

4.0 hace 3 semanas Nuevo

Comentarios: The Tutor Cruncher Team especially [sensitive content hidden]
have been fabulous. They are polite and friendly and we recieve quick responses, with helpful information and guidance on how we can get the best from the system. With best practices, little tips and tricks, we can meet many of our business needs and digital transformation aspirations with Tutor Cruncher. They also pro actively contact us and offer to walk us through additional functionality which may fit our business set up. I would highly recommend Tutor Cruncher to a Tutoring Company.

Puntos a favor:

It is clear to see that the system has been designed and developed by someone who knows the tutoring world. The functionality and features are fabulous, we got up and running really quick and the benefits it bought to our team were great. We were working quicker with less errors and better communication with our Tutors.

Contras:

We are a small business and cant' afford to pay for the development of our bespoke processes. However, as a start up, there is so much potential for Tutor Cruncher to grow. All of our processes are not currently supported by Tutor Cruncher, however many of our business requirements are met. It is an exciting journey to be on with Tutor Cruncher, as they are open to our feedback and ideas for additional functionality for the system to be driven forward and grow as a product. I cant wait to see additional processes in the future.

Deborah
Director en EE. UU.
Administración educativa, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Spend time with customer service while you have the option, track the changes you make

3.0 hace 4 años

Comentarios: Auto-invoicing is handy but we still don't know why the system doesn't invoice for sessions that happened. The system just ran an update that we weren't informed about it we had to start over getting to know it and make sure it was doing what we needed it to do. We are still having issues and trying to work out the bugs on our own. I wish we had better support in the beginning because I feel like I don't know the system well enough to trouble shoot.

Puntos a favor:

Once automation is set up, clients enjoy getting regular updates and tutors enjoy having access to client information without having to contact us.

Contras:

Customer support needs to help us fix our specific issues within the system instead of giving generic options based on the User Guide. We still have things set up the way that we would like for them to be because getting answers from support took so long and they never went into our account specifically to assist us. Our support person ([SENSITIVE CONTENT HIDDEN]) quit responding to us and then [SENSITIVE CONTENT HIDDEN] (who is nice, but not as informed) tried to help and ended up causing more confusion and delays.

Respuesta de TutorCruncher

hace 3 años

Hi Deborah, Thanks for taking the time to leave a review! That's disappointing to hear our customer support wasn't able to help assist with specific issues, but if you wanted to discuss those further you can shoot us an email at info@tutorcruncher.com and we can help you out :)

Julianne
Founder CEO en EE. UU.
Arquitectura y planificación, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

Professional Development & Continuing Education

5.0 el mes pasado Nuevo

Puntos a favor:

Incredibly cost efficient, especially for a growing team. Customer service was the best I've experienced within the LMS product world. They have an internal video call software, or you can connect with Zoom.

Contras:

It isn't exactly as customizable as I had hoped, but still a great deal for the price. Some functionality feels a bit clunky and confusing, but customer service is very helpful and responsive so I was able to get the hang of it.

Ronshea
CEO en EE. UU.
Administración educativa, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Amazing customer support and system overall!

5.0 hace 2 años

Comentarios: The business is simply much easier to manage with TutorCruncher! Everything is basically all in one place and affordable for a startup company! Most importantly, TutorCruncher continues to upgrade and implement new innovative features which are key to keeping up with and staying ahead of the ever-evolving tutoring industry. Thanks, TutorCruncher for being the best in the game!

Puntos a favor:

I can't stress how pleased I am with the TutorCruncher system. We are a fairly new tutoring company and this tutor management system has allowed us to present our company in a very professional way. From the tutor profile listings on our website, email reminders, one-click links (LessonSpace) down to the Transfer Wise payment / Accounting system, we are very happy with how we were able to create and integrate the system and make it our own.

Contras:

There was a bit of a learning curve at first, but the videos help out a great deal. Batch scheduling can be super time-consuming. I wish there was a way to import an excel spreadsheet of client/student's name, date, and times especially if it's the same students and times for the entire school year. It would be great to offer the learning path, electronic assignments, and test because it would save us time and resources from having to go out of the TutorCruncher software for those necessary features.

Respuesta de TutorCruncher

hace 2 años

Hi Ronshea, Thank you so much for your lovely review! It's great to hear that the platform has helped your new tutoring company. We are excited to continue working with you in the future! :)

Joanne
Director and Teacher en RU
Administración educativa, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

I wish I'd signed up sooner.

5.0 hace 2 años

Comentarios: We have found the customer service team really helpful in enabling us to role out the use of Tutor Cruncher slowly as we were very nervous we could end up in a digital muddle.

Puntos a favor:

I had been aware of Tutor Cruncher for over a year but thought it was expensive at first. Eventually, I found myself and my admin spending hours on tasks that were not bringing in any revenue and decided to look into it further. We took the plunge and have never looked back. Tutor Cruncher is literally saving us hours of administration time every month meaning that we can spend more time matching our clients and tutors together. The Client Pipeline feature is fantastic for tracking leads. We were losing leads before due to not having the time to do follow ups. We've also saved money in not having to have a separate mailing system to keep our clients up to date with new products and offers. If you were like us, wondering how it could make a difference, give the free one month trial a go before you get so busy chasing paper.

Contras:

I'd love to see an improvement on being able to create sub sets of files in the uploaded documents section.

Respuesta de TutorCruncher

hace 2 años

Thanks for the lovely review Joanne! We're delighted to hear the platform has helped you allocate your time efficiently. We look forward to continue working with you in the future :)

Usuario verificado
Usuario de Linkedin verificado
Aprendizaje en línea, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Very good tutoring management platform - has some downsides but overall I highly recommend it

4.0 hace 4 años

Comentarios: TutorCruncher has been and still is a very good solution to my tutor management needs. My company relies on TC as a sign-up and login portal, making it super convenient and easy to professionally manage tutors and the tutoring itself, and appear professional too, all without doing much work!

Puntos a favor:

It is easy to use and appears professional to most people, has lots of automaticity in-built you don't need to set up yourself.

Contras:

Overall the UX design is a little confusing and looks a bit outdated, and the support staff take a while to get back to you (but not that long, just not instant).

Respuesta de TutorCruncher

hace 4 años

Hi, Thanks so much for getting in touch! We are very happy to hear that you are enjoying our platform. We are always looking for ways to improve and update our system, so we will be sure to pass your suggestions from changes regarding UX and other areas onto our team!

Cinzia
Director en Australia
Administración educativa, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

First Time User

5.0 hace 2 meses Nuevo

Comentarios: Great so far! The assistance I've had with set up is also appreciated.

Puntos a favor:

That it was able to easily rectify all the pressure points that was consuming time in day to day operations

Contras:

That it doesn't enable personalised cancellation policies.

Harry
Director en RU
Administración educativa, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Great platform

5.0 hace 2 semanas Nuevo

Puntos a favor:

Lots of functionality. Very well organised

Contras:

Can be difficult to navigate for new joiners

Stephan
CEO en Noruega
Administración educativa, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Very satisfied! Big recommendation for everyone scaling up their tutoring business

5.0 hace 2 semanas Nuevo

Puntos a favor:

The best thing is the very helpful customer service. They help with every frustration.

Contras:

They don't have a package feature which we offer

Amber
CEO en Canadá
Administración educativa, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Tutor Cruncher Does The Crunching So We Don’t Need To!

5.0 hace 2 años

Comentarios: Overall, while there are always learning curves for all, Tutor Cruncher's team has worked seamlessly with our team to ensure that the transition and daily use is smooth. I, personally, appreciate that I can gather questions from my team and take them to the Tutor Cruncher team and we can dialogue about them. This communication makes for an amazing working relationship!

Puntos a favor:

As we grew as a Tutoring Agency, it was great to have a system that already had thought of how such a business operates so that the transition could be seamless for our team and our customers.

Contras:

As with any software, there are improvements that with time can be expected. Our tutoring team would love there to be a built-in spell check for reports and outgoing emails!

Respuesta de TutorCruncher

hace 2 años

Hi Amber, Thanks for taking the time to leave us such a nice review! Glad you're enjoying the platform :)

Usuario verificado
Usuario de Linkedin verificado
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Good software with a range of possibilities, though it takes some getting used to.

4.0 hace 6 años

Comentarios: Managing tutors' hours is much easier and saves the business valuable time.

Puntos a favor:

The wide rang of incorporated functions is valuable to businesses. The ease of logging tutors' worked hours and payroll saves time and effort. The administrators can easily see the current statistics of the business, giving necessary insights. The weekly updates on jobs that have gone cold are great for keeping track of which tutoring jobs are still taking place and which have stagnated. The software also offers payment options which regrettably are not compatible with all international banking institutions. Multiple user options on a single account makes it simple to manage clients, students and tutors. The client/user support is fantastic!

Contras:

The software is not intuitive to use and takes a while to get used to. The process feels as though it should be streamlined a bit as there is a lot of clicking involved. The back buttons on some of the pages do not work and do not take a user back to the previous page.

Respuesta de TutorCruncher

hace 6 años

Hello there, thanks for taking the time to leave us a great review. We are glad that tutorcruncher helps your business to manage different functions and is easy to use for you and your users. We are happy that you can easily see the current company statistics day by day, it definitely helps you to have a overview of your business at all times. If we can further simplify the step-by-step processes in TutorCrucher, then we¿ll be in a very good place overall. Thanks again for your feedback!

Lisa
Director en RU
Administración educativa, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Outstanding experience

5.0 hace 7 años

Comentarios: Adds credibility to our agency by using a professional software.

Puntos a favor:

The customer support is unparalleled; the live chat service enables us to reach out to the team should we need help at any point. However, the software has been well designed and optimises the user's experience so it's not often we need to do so.

Contras:

Not much can be said at this point. Perhaps I could suggest an extra feature; there could be a list of subjects that tutors can manually "select" so that we can reach out to tutors who tutor this specific subject instead of sending out mass broadcasts. Similarly, if there are students who are studying a particular subject / level, perhaps there could be a way of categorising this so that we could send valuable content via email marketing.

Respuesta de TutorCruncher

hace 7 años

Thank you for the fantastic review, Lisa. We are glad that the team at Telios Tutors find the system well designed and easy to use, in the event that you might need any support it is always forthcoming! In terms of your email marketing, you can create and apply custom labels to your users so that when you send out broadcasts you can target specific users.

Chase
Program Manager en EE. UU.
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Tutorcruncher is definitely an improvement from our previous software for tracking employee hours.

4.0 hace 6 años

Puntos a favor:

It is very user friendly! My staff required very little training to learn how to use and implement it. Same with clients once they are sent the link to create their profile they are able to do it with ease as I haven't heard one complaint. Also, automatic package tracking is such a bonus with Tutorcruncher! I also appreciate that you can customize reports for sessions by targeting specific areas for feedback that our tutors and coaches fill out. This helps us increase our quality of service.

Contras:

When adding new appointments using the calendar, I wish you could double click on a day to then be prompted to create a new `lesson on the day clicked on. This would further increase efficiency when inputting schedules. It would also be great to be able to mark lessons complete with ease directly from the calendar page. Another thing is deleted appointments it would be great to more easily recover them than having to search through ALL previously deleted lessons; ideally I'd like to go to the job, see the deleted lesson, then click recover to bring the lesson back while I still have the job opened up. Last piece of feedback would be to create more filters (like searching jobs using a tutor filter).

Respuesta de TutorCruncher

hace 6 años

Hello Chase, thank you for taking the time to leave us a great review. It makes us happy to know that TutorCruncher is easy to use and even your tutors have no problems in managing and planning lessons with many students. The same happens to clients, once the profile is created they can receive invoices and pay quickly. In this way you can manage your tutoring efficiently and professionally. Thanks for your review!

Adrian
Founder en RU
Administración educativa, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

TutorCruncher is Excellent

5.0 hace 2 años

Comentarios: TutorCruncher is an excellent software package that collates all the tutoring information you require in one central place. It has been an invaluable tool to help us provide tutoring to disadvantaged children along the length and breadth of the UK. We have no hesitation at all in recommending TutorCruncher.

Puntos a favor:

The analytic function that provides real time information is truly excellent and allows you to keep on-top of your business. The system also provides helpful integration between tutor payments and billing to paying clients. It provides a fantastic repository for information about tutors, lessons and clients which is absolutely essential for any tutoring business.

Contras:

The integration between TutroCruncher and our website is not as smooth as it could be. But we have overcome that with other software.

Respuesta de TutorCruncher

hace 2 años

Thanks for the great review Adrian! We look forward to continue working with you in the future :)

April
April
Teacher en EE. UU.
Usuario de Linkedin verificado
Ha utilizado el software durante: Más de un año
Fuente de la reseña

An affordable software that is great for business management.

4.0 hace 6 años

Comentarios: I was able to quickly connect my students with tutors that could help them with their specific needs involving coursework.

Puntos a favor:

This software is super affordable and is a bargain when considering all of the extra features that you receive. I am a huge fan of the fact that the software is accessible from almost anywhere using any device including my cellphone. The monthly pricing system is great as it allows my company to purchase a subscription for as many months as we see fit instead of being stuck with it if we do not like, fortunately this software meets all requirements for both teacher and students.

Contras:

The biggest downside to using this software is the fact that I can not host it on my own domain. I wish that this were possible, but at this time it is not. I also would like to see a cheaper support option initiated.

Respuesta de TutorCruncher

hace 6 años

Hi April, thanks for taking the team to leave us a review. We are glad you think that TutorCruncher is priced to give you great value at the same time as meeting all your core needs. We do have an Enterprise price plan which allows you to have your system accessed via your own domain, though this is a premium service which we discuss on a case by case basis. Additionally, our dedicated support service is excellent value for money given the level of insight and engagement on offer. I would encourage you to take a look at these areas!

Claire Jennifer
Director en RU
Administración educativa, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Tutor Cruncher is a game changer.

4.0 hace 8 meses

Comentarios: I am impressed with Tutor Cruncher. It has many functionalities and I am sure I have not scratched the surface yet. We are delighted that we have moved to this new system. Thank you for all the help getting us up and running within our tight deadline.

Puntos a favor:

Split payment functionality Online support for three month/ video support on demand.Willingness of the development team to consider new ideas/ improving the platform.Separate branch can be added. Global log ins for tutorsAutomations are amazingTemplates are AWESOME

Contras:

No option to pull forecasting data.Stripe tale 7 working days to process payments + 2 days deferred payments - this has upset some tutors.I cannot schedule term time only lessons for the whole year.Development takes a long time but worth it.Support for tutors would be amazing.No break down on tutors pay as to which business paid which amount on payment notice.It would be great to have to option to adapt the templates before sending rather than editing the master each time. Our jobs vary a lot so it would be good to have that flex.

Rahil
Director en RU
Aprendizaje en línea, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great software to manage a tutoring company

5.0 hace 2 años

Comentarios: Have been using TutorCruncher for 3+ years and would recommend it to others.

Puntos a favor:

Can run most aspects of a tutoring business using TutorCruncher, in particular managing a team of tutors and matching clients and students, inputting and scheduling lessons, and dealing with invoices and payment orders. Has good online whiteboard intergrations and an API. Customer support is excellent and new features and constantly added.

Contras:

Could be slightly more customisable and some users find the UX complicated at first.

Harrison
Lead Tutor en Australia
Administración educativa, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

TutorCruncher is an effective and useful website that has improved my company's effectiveness.

4.0 hace 6 años

Comentarios: As previously mentioned, tutorcruncher streamlined my company's operation, as we became larger and harder to manage. Tutorcruncher solved significant software and administration issues.

Puntos a favor:

The consolidation of information, and its ease of access are the main advantages of using tutorcruncher.

Contras:

Tutorcruncher can be occasionally difficult to use, with some unfortunate design flaws. One issue I had was with the labelling tutors option. Finding how to create a label caused me to apply this label to every tutor in the company, which took a long time to fix. Both the functions for creating, and removing labels en masse are frustrating to use.

Respuesta de TutorCruncher

hace 6 años

Hello Harrison, thank for your great review. We are happy that TutorCruncher helps you to run your tutoring business in an easy and effective way. You can apply labels to your users in bulk by filtering, this may help you to save time in labelling, https://help.tutorcruncher.com/setup/#what-is-a-label. Thanks again for your review Harrison!

Zac
Director en RU
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Excellent Customer Service

5.0 hace 6 años

Puntos a favor:

The software is great but even better than that is the customer service provided by reps. They are always extremely helpful and pleasant to deal with.

Contras:

The revenue snapshot could be more helpful (instead of comparing to previous 28 days would be more relevant to compare to the same period in the previous year).

Respuesta de TutorCruncher

hace 6 años

Hi Zac, thanks for taking the time to leave us a great review! We are delighted that you have been able to get so much out of our software over such a long period of time. We are always happy to provide a high quality of customer service to help you get the most out of our system!

Jessica
Program Supervisor en EE. UU.
Administración educativa, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Getting accustomed to TutorCruncher as a new platform has been very easy.

5.0 hace 6 años

Comentarios: built in invoicing and credit tracking features for client accouts.

Puntos a favor:

Many features are intuitive to use and don't require a lot of training. Whether its administrative features, client features or tutor features, I am able to easily address questions from all of our users. There have only been a few instances where I've need to seek out support from the TC team or reference the user guide. In those instances, I have always gotten the answers I needed with out a lot of hassle.

Contras:

There are some limits to how you can sort client and student lists. Additionally, when users go dormant or jobs are finished these values still remain in the search and maps feature. It would be more helpful to have these types of values go dark in these features.

Respuesta de TutorCruncher

hace 6 años

Hello Jessica, thanks for taking the time to leave us an excellent review. It is our pleasure that the use of TutorCruncher is easy and functional for you, as we aim to improve the connections between administrators and other users. This means deep relationship of trust and professionalism with tutors and close connection with the parents and students. We are continuing to improve the way to how you can sort client and student lists to ensure that the data you see is always pertinent to your needs. Thanks again for the review.

Ben
Tutor recruitment and tutor en RU
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Easy to use software

4.0 hace 6 años

Puntos a favor:

Easy as a tutor to see lessons and write reports etc. Works well most of the time and helps us find new tutors too.

Contras:

Funny little bugs like the back button being stuck on a loop so it is unlike a back button elsewhere. Formatting irregularities when using mobile devices or tablets

Respuesta de TutorCruncher

hace 6 años

Hello Ben, thank you very much for leaving us a great review. We are very happy that with TutorCruncher you can manage your business easily. We are delighted that TutorCruncher has helped you streamline your company's services and that you have made the most of our lesson report and the way that you can find new tutors. We are continually working hard to create an optimal version of the system that is perfectly adaptable to smartphones and tablets. Thank you.

Jonnie
Business Assistant en RU
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Sometimes frustrating, but with quick resolution

4.0 hace 6 años

Comentarios: The use of pipeline has significantly smoothed out our client management, making fewer errors and more punctual processing of requests.

Puntos a favor:

The fact that the developers are available to chat during work hours for customer support. The response time is so fast that any issues we've had with operating Tutorcruncher have been quickly resolved.

Contras:

The software is sometimes quite restrictive, meaning simple tasks can often take a long time with convoluted workarounds.

Respuesta de TutorCruncher

hace 6 años

Hi Jonnie, thanks for taking the time to leave us a review. We're thrilled that you have been able to better process your client management by using the CRM systems within TutorCruncher, such as the pipeline. We are hopeful that we can continue to make changes and improvements to improve your experience of using the system in line with our expectations on what using TutorCruncher should feel like. Thanks again for your feedback!

Dan
director en RU
Administración educativa, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

rubbish and expensive service

1.0 el año pasado

Puntos a favor:

nothing anymore, because everything breaks after a while on this platform

Contras:

absolutely rubbish service: email templates change without me changing anything, failed payment emails don't get sent, credit requests don't work properly, and it all comes at a hefty price from tutor cruncher who is most of the time unable to help.

Debra
Education Consultant en RU
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Really happy with how client, tutor, student and job details are readily accessible.

5.0 hace 6 años

Puntos a favor:

The fact that when you log in you can see clearly where you are up to with incomings and outgoings, client details are easily accessible so that you can see where they are up to with their accounts. You can add clients, students, tutors and jobs quickly and easily link them so that you have the whole picture and this means that you can access information instantly when someone contacts you with a query.

Contras:

I would like to be able to export data (such a client or tutor email addresses) so that I can send out group emails more easily - although I have this data on a spreadsheet now so this is not a real issue.

Respuesta de TutorCruncher

hace 6 años

Hello Debra, thank you for leaving us a great review. We are glad that you see great value in all of TutorCruncher's features and it helps you monitor the progress of your business. It makes us happy that with TutorCruncher you can organize the different activities between customers, students and tutors, this is an efficient way to have a daily view on the progress of your business. With TutorCruncher Broadcasts you can send emails to a group of people such as tutors, clients, or students. Thank you very much for your review Debra.