--- description: ¿Qué es y para qué sirve Gainsight CS? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es Gainsight CS? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Software para el éxito del cliente](/directory/30961/customer-success/software) > [Gainsight CS](/software/148980/gainsight) # Gainsight CS Canonical: https://www.capterra.mx/software/148980/gainsight Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.mx/software/148980/gainsight?page=2) > Gainsight convierte los datos en una estrategia convertible para lograr el éxito del cliente, lo que te permite mantener y aumentar los ingresos. > > Veredicto: 48 usuarios lo han valorado con **4.4/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.4/5** | 48 Opiniones | | Facilidad de uso | 4.0/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.5/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.1/5 | Basado en las opiniones generales | | Funciones | 4.4/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Gainsight - **Ubicación**: Redwood City, EE. UU. - **Constitución**: 2009 ## Contexto comercial - **Público objetivo**: 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés, japonés - **Países disponibles**: Alemania, Australia, Brasil, Canadá, China, Estados Unidos, India, Japón, México, Reino Unido ## Funciones - Alertas de cuenta - Análisis de sentimientos - Análisis visual - Contratación de personal - Creación de informes/análisis - Gestión de abogados - Gestión de campañas - Gestión de comentarios - Gestión de cuentas - Gestión de encuestas y sondeos - Gestión de ingresos - Gestión de la comunicación - Gestión de la experiencia del cliente - Herramientas de colaboración - Modelos personalizables - Panel de actividades - Participación del cliente - Resultado de salud - Segmentación de clientes - Seguimiento de la participación - Seguimiento/Análisis de uso - Third-Party Integrations ## Integraciones (en total: 16) - Gmail - Google Analytics 360 - HubSpot CRM - Microsoft Outlook - Mixpanel - NetSuite - Oracle CRM On Demand - Pipedrive - SAP Customer Experience - Segment - Slack - SugarCRM - SurveyMonkey - Tableau - Zendesk Suite … y 1 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software para el éxito del cliente](https://www.capterra.mx/directory/30961/customer-success/software) ## Categorías relacionadas - [Software para el éxito del cliente](https://www.capterra.mx/directory/30961/customer-success/software) - [Software de promoción de clientes](https://www.capterra.mx/directory/31435/customer-advocacy/software) - [Herramientas para medir la satisfacción del cliente](https://www.capterra.mx/directory/30541/customer-satisfaction/software) - [Software de compromiso del cliente](https://www.capterra.mx/directory/30906/customer-engagement/software) ## Alternativas 1. [LiveAgent](https://www.capterra.mx/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Skalin](https://www.capterra.mx/software/1018511/skalin) — 4.9/5 (55 reviews) 3. [Custify](https://www.capterra.mx/software/190125/custify) — 4.9/5 (122 reviews) 4. [monday CRM](https://www.capterra.mx/software/1024614/monday-crm) — 4.7/5 (453 reviews) 5. [Zendesk Suite](https://www.capterra.mx/software/164283/zendesk) — 4.4/5 (4072 reviews) ## Opiniones ### "The product delivers" — 4.0/5 > **Chad** | *24 de octubre de 2019* | Internet | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: I had recently rolled out Gainsight at our organization. The tool is extremely powerful and allowed us to take advantage of our unique data model to achieve business outcomes. This included getting more visibility into the health of our customers and the ability to send targetted emails with dynamic data to our customers. > > **Puntos en contra**: The recorded training was very long and painful. This needs to be improved. There are some strange glitches and lack of user alerts that can be very annoying. The good news is that the Support and CSM team are extremely helpful. > > I was pleased overall with the product and the service. I feel the product continues to evolve to serve the needs of CS management, the CSMs and other functions in the organization such as Sales. ----- ### "The best tool to manage your clients as a Customer Success team member" — 4.0/5 > **Usuario verificado** | *21 de noviembre de 2022* | Aprendizaje en línea | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It is super flexible. The reporting capabilities as very advanced, the support team is always able to help, and it's possible to get anything important in a couple of clicks. The interface is clear and easy to understand. > > **Puntos en contra**: The tool is very powerful so it's not so easy to use at first. There are so many components that could make your life easier, and it's important to carefully go through the documentation (spending A LOT of time) to be able to understand how it works. Don't try to use it without having studied, it will be a terrible mistake > > I am very happy because I can finally manage my clients in an easy way, check their customer journey status, they health, the notes from previous calls and the interactions. ----- ### "Gainsight admin review" — 3.0/5 > **James** | *27 de mayo de 2024* | Tecnología y servicios de la información | Valoración de la recomendación: 1.0/10 > > **Puntos a favor**: The features offered by gainsight such as the C360 account view, timeline tracker, analytics and CTA rule engine do provide great ability to track and digest what’s going on with our customer base > > **Puntos en contra**: The set up is very long winded and not user friendly. Once you have gotten to grips with how information integrates with gainsight and how to build CTAs in the rule engine it isn’t particularly hard, however there are tons of hidden system limitations and nuances that just make the system feel old, out dated and clunky. > > Overall, I haven’t had the best experience with Gainsight. The onboarding process was poor, the system feels old fashioned compared to the likes of Hubspot, Salesloft and Salesforce, and what features are redeeming about it are complicated to get working due to the nature of the system ----- ### "Good CMS Tool" — 4.0/5 > **Usuario verificado** | *25 de julio de 2022* | Deportes | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: Gainsight is good for onboarding customers and tracking health scores. > > **Puntos en contra**: It's a clunky system and the salesforce integration and timing syncs can be a lot better. > > Gainsight is solid for it's primary functions at our company. ----- ### "Great pairing with SFDC." — 4.0/5 > **Usuario verificado** | *8 de febrero de 2023* | Telecomunicaciones | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Love the ability to document all customer communication and events all in one place so that anyone can see what has been happening with a customer. > > **Puntos en contra**: Being able to customize things is not always the easiest. Even with having a Gainsight Admin to help with this we ran into road blocks. ----- Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.mx/software/148980/gainsight?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.mx/software/148980/gainsight) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Datos estructurados