--- description: ¿Qué es y para qué sirve Kangaroo? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es Kangaroo? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Software de fidelización de clientes](/directory/10031/customer-loyalty/software) > [Kangaroo](/software/149363/kangaroo-rewards) # Kangaroo Canonical: https://www.capterra.mx/software/149363/kangaroo-rewards Página: 1 de 11\ Siguiente: [Página siguiente](https://www.capterra.mx/software/149363/kangaroo-rewards?page=2) > Programa de fidelización digital para empresas con aplicación de marca. Marketing automatizado, motor de descuentos, módulo de sorteos, asistencia. > > Veredicto: 248 usuarios lo han valorado con **4.9/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Kangaroo? Programa de fidelización omnicanal perfecto para empresas de cualquier tamaño en todos los sectores. Cuenta con clientes en más de 15 sectores y en todo el mundo, desde empresas con una única ubicación hasta franquicias con múltiples tiendas. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.9/5** | 248 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.9/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.6/5 | Basado en las opiniones generales | | Funciones | 4.7/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Kangaroo Rewards - **Ubicación**: Montreal, Canadá - **Constitución**: 2013 ## Contexto comercial - **Precio inicial**: USD 79.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Chromebook (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, chino, chino tradicional, español, francés, inglés, italiano, neerlandés, portugués, árabe - **Países disponibles**: Alemania, Antigua y Barbuda, Arabia Saudita, Argentina, Australia, Bahamas, Barbados, Baréin, Brasil, Bélgica, Canadá, Catar, Chile, China, Chipre, Colombia, Costa Rica, Croacia, Dinamarca, Ecuador y 37 más ## Funciones - Alertas y notificaciones - Análisis de texto - Análisis visual - Base de datos de clientes - CRM - Comunicación multicanal - Creación de informes y estadísticas - Creación de informes/análisis - Cupones móviles - Encuestas y comentarios - Envío masivo de mensajes de texto - Estructura de encuesta NPS - For Small Businesses - Gestión de campañas - Gestión de comentarios - Gestión de concursos - Gestión de contactos - Gestión de correo electrónico - Gestión de encuestas y sondeos - Gestión de incentivos - Gestión de la experiencia del cliente - Gestión de los comentarios negativos - Gestión de membresías - Gestión de modelos - Gestión de promociones - Gestión de recompensas - Gestión de recompensas - Integración de redes sociales - Marketing multicanal - Marketing por correo electrónico - Mensajería planificada - Modelos personalizables - Métricas de rendimiento - Panel de actividades - Panel de comunicaciones - Planificación de campañas - Programa de fidelización - Programación automatizada - Programación de campañas - Promoción social - ROI Tracking - Recopilación de datos multicanal - Segmentación de clientes - Seguimiento de actividades de clientes - Seguimiento de conversión - Seguimiento de la participación - Tarjetas de fidelidad - Third-Party Integrations - Varios idiomas - Visualización de datos … y 6 características más ## Integraciones (en total: 14) - Adobe Commerce - Amazon API Gateway - BigCommerce - Constant Contact - Gorgias - Judge.me - Klaviyo - Lightspeed Retail - Magento 2 Grouped Promotions - Mailchimp - Pepperi - Shopify - WooCommerce - eCommerce Software ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software de fidelización de clientes](https://www.capterra.mx/directory/10031/customer-loyalty/software) ## Categorías relacionadas - [Software de fidelización de clientes](https://www.capterra.mx/directory/10031/customer-loyalty/software) - [Software de compromiso del cliente](https://www.capterra.mx/directory/30906/customer-engagement/software) - [Software de gestión de experiencia del cliente](https://www.capterra.mx/directory/30671/customer-experience/software) - [Herramientas de gamificación](https://www.capterra.mx/directory/30911/gamification/software) - [Software para gestión de referencias de clientes](https://www.capterra.mx/directory/30679/customer-reference-management/software) ## Alternativas 1. [Zoho CRM](https://www.capterra.mx/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 2. [Referrizer](https://www.capterra.mx/software/144990/referral-marketing-automation) — 4.8/5 (196 reviews) 3. [Tango](https://www.capterra.mx/software/146809/e-gift-card-rewards-and-incentives) — 4.8/5 (518 reviews) 4. [giftmall](https://www.capterra.mx/software/1056705/giftmall) — 5.0/5 (51 reviews) 5. [Trustpilot](https://www.capterra.mx/software/169618/trustpilot) — 4.5/5 (1202 reviews) ## Opiniones ### "A Premium Loyalty Solution with Outstanding Support" — 5.0/5 > **Carlos** | *9 de junio de 2025* | Hostelería | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Kangaroo is a comprehensive white-label rewards platform that truly delivers on being a full-service solution. The support from their team is outstanding—\[sensitive content hidden\], in particular, provided exceptional service throughout the process. > > **Puntos en contra**: The platform can be a bit on the expensive side compared to other options, but the value and level of service provided help justify the investment. > > Our overall experience with Kangaroo has been nothing short of outstanding. From day one, the platform impressed us with its depth, flexibility, and ability to fully adapt to our brand’s identity through its white-label capabilities. It’s not just a rewards platform—it’s a comprehensive, full-service loyalty solution that has helped us elevate the way we engage with our customers and build lasting relationships. What truly makes Kangaroo stand out is the people behind it. \[sensitive content hidden\] have been incredible partners throughout the entire process. Their support, guidance, and responsiveness have exceeded our expectations. They took the time to understand our goals and worked closely with us to ensure everything was set up exactly how we envisioned it. Their hands-on approach and dedication made the implementation process seamless and enjoyable. Although the platform may come at a slightly higher cost compared to others, the value it brings—in terms of functionality, customer experience, and team support—more than justifies the investment. We genuinely feel like we have a partner in Kangaroo, not just a service provider. We highly recommend it to any business looking to create a world-class loyalty program backed by exceptional service and a top-tier team. ----- ### "Great Product and People" — 5.0/5 > **Danielle** | *11 de agosto de 2025* | Comercio minorista | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: It's very user friendly, its modern and easy to use. I like the AI features that help you make your emails and subject lines better. I really like our account manager because she is so helpful and I feel like always has our back and our best interest in mind for our business and overall success. > > **Puntos en contra**: There are some integrations that don't completely connect with our point of sale system but hopefully more features will become more seamless soon\! > > I really enjoy working with our account rep, \[sensitive content hidden\] she is so helpful and makes working with Kangaroo very easy. There's also a lot of great options for cool reward programs for our customers\! ----- ### "Blue Bay Lifestyle Co. x Kangaroo" — 5.0/5 > **Donna** | *5 de septiembre de 2025* | Ropa y moda | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The software is easy to understand and use. It integrates with our system easily and the process is intuitive through our POS. > > **Puntos en contra**: Overall it works pretty well for what we need, but we do wish the Basic Plan came with a few more features. Additionally, sometimes, when logging into our account through Kangaroo, we have to wait for a second, reload the site, and log in again for it to pull up. This is just a small inconvenience though. > > Overall the experience has been great. It does 99% of the things we wanted it to do, and the other 1% is just quality of life things. Alex M. has been very helpful in fixing what few issues we've had\! ----- ### "Valuable Experience at Kangaroo" — 5.0/5 > **Mariane** | *11 de marzo de 2026* | Comercio minorista | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I liked how comfortable and easy Kangaroo is to use. The platform is simple, clear, and very practical. > > **Puntos en contra**: Honestly, there was nothing I particularly disliked about Kangaroo. The platform was easy to use, reliable, and very user-friendly. I didn’t encounter any major issues, and my overall experience was smooth and enjoyable. > > My overall experience with Kangaroo was very positive. The platform is intuitive and easy to navigate, and it made completing tasks efficient and stress-free. I appreciated how user-friendly it is, and I found the overall experience smooth, reliable, and enjoyable. ----- ### "good product" — 3.0/5 > **tim** | *22 de diciembre de 2019* | Comercio minorista | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: nice simple product to use ... nice to be able to provide customers with rewards ... > > **Puntos en contra**: missing some features that another product had ... need to be able to let people know when they have a discount ... > > fairly good prdouct ----- Página: 1 de 11\ Siguiente: [Página siguiente](https://www.capterra.mx/software/149363/kangaroo-rewards?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.mx/software/149363/kangaroo-rewards) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados