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Sobre ServiceNow
ServiceNow automatiza las tareas diarias de asistencia y ayuda a supervisar, medir y procesar cualquier unidad de trabajo. Es fácil de usar y de ampliar.
This is a good way to submit tickets and to track cases.
ServiceNow has a steep learning curve, and I'm not sure how necessary it is. There are a lot of features sure, but finding what you need can be very difficult at times.
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Filtrar opiniones (292)
Gran Herraminenta para servicios de TI
Comentarios: Gran experiencia con una herramienta intuitiva que se integra con otros sistemas de la empresa y facilita la realización de tareas.
Puntos a favor:
ServiceNow es la herramienta ITSM líder del mercado. Ofrece una amplia gama de funciones y capacidades que pueden satisfacer cualquier necesidad empresarial. Se actualiza constantemente con nuevas versiones que aportan más innovación y valor a sus clientes.
Contras:
ServiceNow no es una opción barata cuando se trata de herramientas ITSM. Puede suponer un gasto importante para las organizaciones que tienen presupuestos limitados y necesitan resultados rápidos. ServiceNow requiere un largo proceso de implementación que implica múltiples etapas y personalizaciones. También exige un miembro del personal dedicado a mantener y gestionar la herramienta con eficacia.

Software para la gestión más eficiente de servicio al cliente
Comentarios: Mi experiencia ha sido positiva, la plataforma centralizada y las herramientas de gestión de tickets han mejorado nuestra eficiencia en el manejo de consultas y resolución de problemas. En general, ServiceNow ha mejorado la colaboración interna y la satisfacción del cliente al brindar un servicio más rápido y efectivo.
Puntos a favor:
ServiceNow ofrece una plataforma completa y centralizada para la gestión de tickets de soporte, lo que facilita la organización, seguimiento y resolución eficiente de los problemas de los clientes.
Contras:
Al principio puede resultar muy difícil por la cantidad de funcionalidades que tiene la plataforma, pero cuando aprendes a usarlo todo se vuelve muy sencillo
Es una aplicación muy robusta
Puntos a favor:
Es estupendo ver lo fácilmente escalable que puede llegar a ser y que de primeras tenga todas las funcionalidades que uno necesita.Puedes hacer seguimiento de todas las tareas incluso ver el porcentaje de realización de las mismas, eso está guay
Contras:
La generación de informes la veo un tanto floja así como la interfaz gráfica, mejorarla para modificar la gestión de recursos de manera más gráfica como se puede encontrar en otro tipo de software al uso.

ServiceNow helps us centralize our processes
Comentarios: Our distributed crew was able to get together and focus on a single source of information. Now that all incidences are being recorded in one place, we have more insight into how things are progressing.
Puntos a favor:
Thanks to ServiceNow, our processes are much more streamlined. Assisted in creating a streamlined operation. Our remote team's efficiency increased once we established a central hub where everyone could access the same, reliable information.
Contras:
There is some lag time when utilizing the dashboard, but I'm sure this will be addressed in a future update. In addition, I think the report function may use some tweaks.
Industry Standard for ITSM
Comentarios: I've used it at a previous company and my current employer. As long as it's built correctly, You'll enjoy it.
Puntos a favor:
The flexibility to customize and automate processes.
Contras:
There is nothing I Don't not like about ServiceNow
Shivani’s review
Puntos a favor:
Easy to maintain, good user experience, user interface
Contras:
Nothing really, satisfied with all the features
Some clutter to sort through, but a versatile product for incident tracking
Comentarios: Overall this is a competent tool, with enough customization options to provide versatility to accomplish wide-ranging use cases.
Puntos a favor:
Versatile platform that can easily integrate into existing workflows/processes, including incoming email messages, to seamlessly launch incidents.
Contras:
There can tend to be a lot of "clutter" to sort through with the default version of the incident ticket creation, which can make it difficult for ticket creators/users to filter through the traffic to find relevant updates.
ServiceNow GRC Tool
Puntos a favor:
I most like the search and filter functions of the ServiceNow GRC tool.
Contras:
I don’t think the ServiceNow GRC tool is the most user friendly compared to similar GRC tools such as Archer.
Great Ticketing Tool
Comentarios: Over it is a great ticketing tool where a number of reports are easy to create and allows for some customizations.
Puntos a favor:
I really liked how it cam integration with other applications and systems. The reports and dashboards really gives good insights to what is going on. It is a brilliant ITSM tool as well as the licensing mechanism.
Contras:
So of the out of box examples do not really match up to any of the organization needs. Integration with risk management could have been simpler to show the mapping of business to technical risks.
ServiceNow is very advanced tool but very expensive.
Puntos a favor:
ServiceNow is the leading ITSM tool in the market. It offers a comprehensive range of features and capabilities that can meet any business needs. It is constantly updated with new versions that bring more innovation and value to its customers.
Contras:
ServiceNow is not a cheap option when it comes to ITSM tools. It can be a significant expense for organizations that have limited budgets and need quick results. ServiceNow requires a long implementation process that involves multiple stages and customizations. It also demands a dedicated staff member to maintain and manage the tool effectively.
Great workflow communication tool
Puntos a favor:
Service now is a great communication tool.
Contras:
Training curve for new employees can be a pain.
IT ticket management
Puntos a favor:
It helps to manage all the IT infractions and also very user friendly for users
Contras:
Everything is good in this application and easy to track tickets
Offers Comprehensive Supports Capabilities
Puntos a favor:
Scales effectively with business growth and allows significant customization to align with unique organizational needs.
Contras:
The platform's broad capabilities can make it overwhelming for new users, requiring significant training and expertise.
Alternativas consideradas:
A troubling world without Service Now
Comentarios: It’s been great. I love the ability to develop and admin the platform all at once. It’s a great learning tool for low code and other forms of development.
Puntos a favor:
Its ability to be completely customizable. With its only limit is your ability and imagination.
Contras:
Sometimes it can be to customizable. It can be challenging to solve a solution when it has to be built from scratch if the system does not already include it.
One-Stop-Shop for Ticketing
Comentarios: Great experience with an intuitive tool that integrates with other enterprise systems and facilitates task completion.
Puntos a favor:
I liked that it integrated with the other systems we use like Salesforce and apparently Quick Base. Also, I liked seeing the tracking of comments made, updates to the ticket, questions, etc.. It provided a sequence of events and allowed for document attachment.
Contras:
I had no real complaints; it worked as intended and is better than other "ticketing" tools that I have used.
Positive feedback
Comentarios: My overall experience with ServiceNow is positive, I enjoy working with it.
Puntos a favor:
The most I like about ServiceNow, is that it is easy to use and easy to understand
Contras:
The least I like about ServiceNow is that sometimes it takes more time to load, but I guess that is because of my PC

Best-in-class ITSM platform
Puntos a favor:
All-in-one product for the organization's digital transformation. ServiceNow offers a variety of solutions for ITSM, ITAM, ITOM, CMDB, HR, etc.
Contras:
ServiceNow doesn't provide a free trial period. The license cost may seem expensive as well as annual fee for developers/administrators/architects to keep their certification valid.
IT Ticket management at it best
Comentarios: my overall experience using service now has been fair enough generally
Puntos a favor:
Easy to use and integration with other app is seamless
Contras:
The ability to integrate it with PagerDuty to send out Priority One alerts as they are raised by the customer is amazing.
ServiceNow, an excellent solution
Puntos a favor:
The customizability and integration options in ServiceNow are fantastic. Being able to link knowledge base, inventory systems, and ticketing systems in one stop is amazing.
Contras:
Some of the features seem to be a bit redundant and I'd prefer that the base software roughly stay the same instead of any unnecessary layering.

Perfect ITSM and Customer Service Management Cloud tool !
Comentarios: We have been using ServiceNow for ITSM and CSM modules from couple of years now, they are consistent and in every 6th month they announces new release which brings lot of security upgrades, patches, and features. we have overall very good experience and we are looking forward to use it for future as well.
Puntos a favor:
ServiceNow is powerfull tool on cloud for Different Modules such ITSM (incident Management), CSM (customer service), Ticket management. It allows you do lot of customization according to business requirements. it also have module names service portal where we can create our own ordering platform for internal level and we can integrate it with other modules such as asset tracking and CMDB to get the real time information.
Contras:
ServiceNow is a great tool but the only thing i dont like about this tool is, they are still using or allowing us to write the code for customization for older Freamworks and languages (older version of angular and other UI frameworks).
Revolutionizing IT Service Management
Puntos a favor:
It automatically routed service requests to the right team, speeding up our response times significantly.
Contras:
It took a while to navigate and find specific features, which slowed down my workflow initially.
IT Support Streamlined
Puntos a favor:
It is easy to navigate the system as an end user requesting IT support
Contras:
Sometimes it is hard to find the category I am looking for support with, but that likely has to do with our build
Great platform for tracking issues
Puntos a favor:
ServiceNow makes submitting tickets for issues across teams extremely easy and comprehensive. This platform allows detailed handoffs, easy timeline tracking, and simple commenting/chats between teams.
Contras:
There was a slight learning curve with this platform and initially figuring out how to use all of the features but after that it's easy to use.
Used to manage incident and work flow
Comentarios: We have used service now gor our ticketing based work environment where we are handling multiple types of tickets with the help of service now and working on them to fix the issues reported by customers.
Puntos a favor:
Service now best used now sats to manage incident scrask and our work environment.
Contras:
Nothing to be disliked in service now it is best at all.

ServiceNow quick and simple Ticketing and so much more
Puntos a favor:
Ease of setup and then all the different 3rd party vendors it can integrate into. Makes this an easy sell to any company.
Contras:
Have not found anything not to like yet.