Opiniones de Birdeye

Automatizacion simplificada.

Puntos a favor:

Me encanta que puedo personalizar las reseñas para cada uno de los clientes.

Contras:

No tengo quejas me gusta este aplicativo.

Buen servicio.

Puntos a favor:

Su servicio al usuario es rapido y eficaz.

Contras:

Tube problemas con facturacion e integraciones que se solucionaron de forma rapida.

Buenas forma de gestionar tu reputación en la red

Puntos a favor:

La facilidad de manejo y lo intuitivo que es de manejar

Contras:

No hay nada que no me haya gustado. Es un muy completo.

Mi experiencia Birdeye

Comentarios: A sido buena asta ahora

Puntos a favor:

Su capacidad de procesar datos en particular es muy buena ña recomiendo en lo personal a mi me gusta

Contras:

Que en ocasiones es un poco tardado ,pero puede mejorar eso estaría genial

Helping Your Customer Help Themselves

Comentarios: Birdeye has been great in communications now that I have a dedicated rep. Her help each month is invaluable and helps troubleshoot any issues pretty quickly.

Puntos a favor:

Ability to have all clients fall under one account and dashboard.

Contras:

Would like for the texting tool to be more robust.

Great product and affordable

Comentarios: Great onboarding and support. Their onboarding team was so patient with us to make sure we were happy.

Puntos a favor:

So many additional features without having to hire another partner.

Contras:

So far after a year we have had great success.

Do NOt waste your money

Comentarios: I have a small real estate company and I am perfectly capable of getting reviews on my own BUT I chose Birdeye because the promised to fix some issues I have problems with.
I have a lot of buyers and seller that live out of the country and they were no able to leave reviews on google for me. Birdeye said "NO PROBLEM", we can help you with this. Well, they did NOT help and did NOT solve the problem!!!
I also told them I wanted to connect to my personal FB page NOT my business pages. Of course they lied to me and they couldn't connect to my personal page!
I also have two (don't ask me how that happend...) google business pages and I wanted to connect to the one that has all the reviews. Again, they said no problem......This is over8 month ago and still no solution for either one of my issues. I complained and complained and the only thing that happend is that they assigned a new person to me every thime I called. Wanted to cancel because they did nothing but lie to me BUT ofcourse they were not willing to let me out of the contract. $3000 total waste of money, time and energy!!!

Puntos a favor:

Absolutley nothing, what they promised sounded good but they did not deliver at all!

Contras:

They lied and lied just to get me to sign up

Great review program

Comentarios: Used daily to respong to client reviews, which are huge as thats how most people select their professional services

Puntos a favor:

The AI generated review responses are great, emails when a client submits a review are very helpful

Contras:

Wish it was easier to have a review disputed and removed

Birdeye keeps us present on social media.

Comentarios: Birdeye helps drive potential clients to our website and social media.

Puntos a favor:

I like Birdeye. It has many options to help direct and manage multiple social media sites; and it’s user-friendly. It also offers options for auto-reply and auto-populate. This feature helps streamline the process when replying to client reviews, comments, and inquiries.

Contras:

Nothing at the present time that is least helpful when utilizing Birdeye.

All Spin No Substance

Comentarios: All Spin - Brokers steer clearWe are a mortgage brokerage in Australia who were sold on this by slick sales staff who constantly bad mouthed their competitors. The product is not fit for purpose, after sales support is deplorable, people don't respond, completely disregard or ignore question or concers and even address you by the wrong name. We are seeking a refund as this product is not fit for purpose and has not delivered as promised, and have been completely ignored. We will be making official complaints with Australian authorities should things not improve within the week.

Contras:

Awful after sales service and rude operators who don't know what they are doing

Their contract is outrageously misleading

Comentarios: see above. Overall, they are super responsive- until you try to cancel your contract.

Puntos a favor:

Birdeye worked well enough for review management. I think that everything they do can be done in zapier or high level for about 1/10th the cost.

Contras:

The contract states that it is 12 months. Ok fine. HOWEVER- it auto renews and they won't let you cancel until the next 12 months. It's worse than a big box gym membership. And guess what?? It's a total scam because once everything is set up in birdeye (which I did btw- not them), it's set and forget. Meaning- they are doing nothing to contribute to the value of their initial offering. Which is fine- but don't keep me hostage to some insane contract.

Birdeye is Great!

Comentarios: My experience is great. It’s easy to use. It is a great way to stay in contact with our customers through text. As well as, sending links to customers to leave us a review.

Puntos a favor:

Birdeye is easy to use. It has an app, which is super helpful.

Contras:

I can seem to get the app to show me when I have notifications.

Birdeye review

Puntos a favor:

You can have all your channels linked in one platform, which makes really easy to manage

Contras:

Sometimes it would take a while to get updates in some channels. Also the website layout could be improved

Great Product Great Price

Comentarios: Great product for the pricing. Best feature in affordable pricing.

Puntos a favor:

The feature are great and compatible for everyone

Contras:

The features options are less. Could be better if have more options.

We've been using Birdeye effectively for upwards of 3 years

Comentarios: Love how you can set it and forget it and it will do its job month after month, year after year, reliably.

Puntos a favor:

The ease of integration and automation to dental practice management systems for us and our clients is superb. Super simple to install. Customer service has also been superb, they are dedicated to solving problems.

Contras:

The actual interface can sometimes be a bit difficult to navigate.

Property Manager

Comentarios: I have had a pleasant experience using the product and will continue to use in the future.

Puntos a favor:

How user friendly it is. It allos easy utilization throught the product.

Contras:

I currently do not have any cons pertaining to the software.

Why Get Birdeye?

Comentarios: Whenever we have questions and need help they are always there. 1 click away for my questions. The ease of use of their platform is what makes them great. Very satisfying result!

Puntos a favor:

Birdeye helps you in many ways, business reputation management is one of the best features of Birdeye. All business needs to have a good reputation to flourish.

Contras:

Not all company are perfect but they will try their best to help your company.

Solid Review Management Platform

Comentarios: My overall experience has been mostly positive. I like the the flexibility the platform offers, but I think their pricing and their response times on certain things could be improved.

Puntos a favor:

Birdeye allows you the flexibility to send out messages at different times and also allows you to customize the SMS message and email and include branding/logos of the business it is coming from.

Contras:

I think the cost of the Review Solicitation & Management product is too high compared to other competitors in the space.

Samantha Flynn's Review

Comentarios: I really appreciate the IT team. They are always helpful and willing to teach!

Puntos a favor:

The ease of the platform set up. I also really like the social media scheduler with AI capabilities

Contras:

Cannot input graphic into email campaigns. App is not very robust.

Important offering for our customers

Puntos a favor:

It is a user friendly platform that helps generate, manage and market our clients reviews.

Contras:

It is a significant financial investment.

Good experience

Comentarios: I love everything about birdeye and the technical issues I have had have been solved by the support team. They are awesome and I can’t say enough about them

Puntos a favor:

Love birdeye. Some small things I would like to change but overall great company and more importantly great customer service

Contras:

Having to chat live w support for healthcare providers to get healthcare listings added. Also not having Apple Maps categories listed in the initial setup.

Great Comprehensive Platform

Puntos a favor:

Birdeye is an end to end solve for a large suite of products. It is also very easy to use.

Contras:

Unfortunately we are having a number of issues around businesses that are not brick and mortar businesses. It would be great to see the capacities for remote businesses expanded.

Birdeye review

Comentarios: My overall experience is very good and pleasant

Puntos a favor:

Birdye is very easy and convenient, makes getting reviews more effective

Contras:

there is not much to dislike. sometimes it does not load properly but i enjoy the app

Great company

Puntos a favor:

They have an amazing customer support. Helpful email help

Contras:

Sometimes the dashboard doesn’t read true.

Multifaceted Solution for Digital Customer Engagement

Comentarios: Birdeye is an efficient, comprehensive solution for businesses seeking to streamline their online customer engagement. Their versatile chatbot seamlessly blends into any website, facilitating smooth user interactions. The intuitive dashboard presents a clear, central hub for tracking all customer correspondence, making Birdeye an effective choice for businesses keen on advancing their digital customer service front. We have seen great benefit from using Birdeye.

Puntos a favor:

What I appreciate most about Birdeye is its robustness as a communication platform. The chatbot engages visitors effectively, providing them instant, personalized responses, while the dashboard gives us a panoramic view of all customer interactions. This ability to combine engagement and tracking into a unified interface results in a remarkable increase in efficiency, allowing us to respond quicker and more precisely to our clientele's needs.

Contras:

On the slight downside, Birdeye’s comprehensive nature may initially come off as overwhelming. Its multiple features demand a certain learning curve, which may be time-consuming for newcomers. Further, occasional lags in the chatbot responses can sometimes compromise real-time customer engagement. A bit of refining to the software's speed and user interface could enhance the overall user experience, making Birdeye an even more formidable force in the online customer engagement realm.