15 años ayudando a las empresas mexicanas
a elegir el mejor software
Sobre Connecteam
Programación de trabajos con actualizaciones de estado por GPS, notas de turnos y más con la aplicación todo en uno de Connecteam, que es potente y fácil de usar.
The time clock integration with shift scheduler has been a great tool in keeping track of the ongoing projects.
I don't like that i can't go put in unavailable the employee can only do that.
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Looks professional, easy to use, and great value for the cost.
Connecteam te ayuda con el flujo de trabajo
Puntos a favor:
Ha sido un aplicativo muy útil y de fácil uso para nuestra área de workforce.
Contras:
Dependiendo el dispositivo donde se implemente puede tornarse lento
Respuesta de Connecteam
hace 4 meses
Thank you so much for recommending Connecteam! If you've encountered a technical issue that you'd like to be resolved, please contact our super-fast-to-respond support team at support@connecteam.com :) Thanks!
Connecteam: Una Solución Eficaz para la Gestión de Equipos
Comentarios: En general, me parece que es una herramienta completa y eficiente para la gestión de equipos, con una amplia gama de funciones que van desde la comunicación hasta la planificación de proyectos y el seguimiento de tareas. La plataforma es fácil de usar y la integración de mensajería es muy útil. En general, creo que Connecteam es una excelente opción para cualquier equipo que busque una solución eficaz para la gestión de su equipo.
Puntos a favor:
Lo que más me ha gustado de Connecteam es su plataforma de mensajería integrada. Permite una comunicación clara y eficiente entre los miembros del equipo, lo que es esencial para una buena gestión de equipos. Además, la asignación y seguimiento de tareas es muy fácil y efectivo, lo que es una gran ventaja para los líderes de equipo. También aprecio la funcionalidad avanzada de planificación de proyectos y la capacidad de monitorear la productividad del equipo, lo que es una herramienta valiosa para cualquier líder de equipo.
Contras:
Es posible que algunos usuarios puedan encontrar que algunas funciones son un poco complicadas de entender al principio, pero con un poco de práctica y tiempo, es fácil aprender a usarlas. En general, creo que Connecteam es una excelente opción para cualquier equipo que busque una solución eficaz y completa para la gestión de su equipo.
Respuesta de Connecteam
hace 7 meses
Thank you for your review, Juan! We are glad to hear you have streamlined communication and increased productivity within your team! We would be happy to get more feedback from and learn how we can gain a 10/10 review from you :) My name is Chen and I'm from Connecteam's product team. If you'd like to share more insights and feedback with, please email me at chen@connecteam.com Thanks again!
Best plataform
Puntos a favor:
Fácil de usar en el móvil, rápida y sencilla
Contras:
a veces tengo problemas para adjuntar trabajos
Respuesta de Connecteam
hace 2 meses
We really appreciate you suggesting Connecteam! We want to help you with any issues you may be having while attaching jobs, but we're not sure what exactly you refer to, making it harder to help :) If you could reach out to our support team at support@connecteam.com, we'd be happy to assist you and get things sorted out. We're always here to help our users, so don't hesitate to contact us. Thanks again!
solucion eficaz para gestionar equipos
Puntos a favor:
llevo muy poquito usando esta aplicación pero lo que mas me ha gustado es ver mediante GPS el fichaje de los empleados en el sitio donde estén, la modificación de turnos y la eficacia para comunicarte con soporte
Contras:
lo que menos me ha gustado es que aun no termino de entender mucha sistemática de la aplicación, me esta costando un poco llevar a cabo varias tareas porque no es fácil de entender.
Mejor app de evalúa evaluación de tu equipo
Puntos a favor:
Una plataforma que te permite evaluar tu equipo de trabajo
Contras:
Debe mejorar en algunas pequeños detalles, pero en general me gusta mucho
Respuesta de Connecteam
hace 3 meses
Thank you so much for recommending Connecteam :) We're happy the platform benefits your business, and if there's anything else we can help you with, please don't hesitate to reach out to us through the 24/7 live chat or at support@connecteam.com :)

Alternativas consideradas:
Most Valuable APP for SMB Ever
Comentarios: Our company utilizes employees here in the US, and numerous remote employees in the Philippines (less than 20 employees). We had one solution for scheduling, another program for task and project management, another app for messaging, and a cloud-based program for time-tracking. Until we found ConnectTeam. Everything we needed (plus more), all in a single solution. Not only did we cut our previous costs by 80%, everything is now in a single solution.
Puntos a favor:
- Only add the functions you want. Not encumbered by bloatware or features we will never us. - EXTREMELY intuitive. Once create an account, do the 5 minute walkthrough and you feel confident enough to manage yoir company. - Their FREE option is actually very useful and includes 80% of the features. - FLAT-FEE pricing! Once you decide to upgrade (we chose $29 plan) No 'per-user' cost like virtually every other solution. One flat-fee and can add up to 200 users with no hidden fees. - 24/7 live support; even for the free account! When we first got started, we had a couple hiccups, and at 1:30am, their live support spent over an hour helping us get everything working perfectly (thanks again Noam). - Supports overseas employees in other countries natively. E.g. we have employees in Philippines, and the installed the app and verified their phone numbers via text on their Philippines phone with no issue. Can text-message filipino worked through app, even on free mode. - Messaging/chat options are way better than other messaging apps. Like 'voice' chat, and the ability to integrate other formats. Supports rich text. Take FB messenger, Sling, and viber and combine all the good features, and this is what you have. - GPS tracking of all remote employees.
Contras:
- At the time of writing this review, all admin features have to be done through website, and not through the app (though they say they are working on that). - Could use more hierarchy fratures, other than just basic. Would be nice to see customizable permissions for Administrators (may support but I didn't see). - App only supports Android and iPhone. No desktop app for Windows or Mac available.
Respuesta de Connecteam
hace 4 años
Hi Scott! Thank you so much for taking the time to write this amazing review! Please note that there's A LOT you can do as an admin from the app, under the the ADMIN tab. Make sure to reach out to us for further assistance if needed :)
Efficient Employee Management Made Easy with Connecteam
Comentarios: My overall experience with Connecteam has been highly positive. The platform has truly transformed the way I manage my team and has greatly improved productivity within my business.From the moment I started using Connecteam, I was impressed by its user-friendly interface and intuitive design. Navigating through the platform and accessing its various features was effortless, both on the web interface and the mobile app. This ease of use made the onboarding process smooth for me and my team.Connecteam's comprehensive range of features impressed me the most. The platform covers all aspects of employee management, from time tracking and shift scheduling to task management and communication tools. I found the time tracking and shift scheduling features particularly useful in ensuring proper staffing and simplifying payroll management. The task management feature improved collaboration and boosted productivity within my team.The communication tools provided by Connecteam have been invaluable. The chat feature allows for instant and seamless communication between team members, reducing the need for lengthy email exchanges or in-person meetings. The announcement feature also enables me to share important updates and information with the entire team instantly.Connecteam's customization options have allowed me to tailor the platform to fit my specific business needs. Creating customized forms, checklists, and reports has been immensely helpful in collecting and managing data th
Puntos a favor:
From time tracking and shift scheduling to task management and communication tools, Connecteam offered a complete solution for optimizing team productivity.The platform's ease of use was also a standout feature. Setting up and navigating through Connecteam was seamless, both on the web interface and the mobile app. It made it effortless for me and my team to adopt and utilize the platform effectively.Additionally, Connecteam's customization options were highly beneficial. I could tailor the platform to suit my specific business needs by creating customized forms, checklists, and reports. This flexibility allowed me to collect and manage the data that was most relevant to my operations.The customer support provided by Connecteam was exceptional. Whenever I had questions or concerns, their support team responded promptly with helpful solutions. Their knowledge and friendliness made the overall experience even more positive.Overall, Connecteam's comprehensive features, user-friendly interface, customization options, and excellent customer support were the aspects that I liked the most. It truly revolutionized the way I managed my team and enhanced productivity within my business.
Contras:
While my overall experience with Connecteam was highly positive, there were a few aspects that I found could be improved.Firstly, the pricing structure of Connecteam could be a bit more transparent. Although the platform offers different pricing plans, the details regarding the exact cost and included features were not always clear upfront. It would be beneficial to have more transparent and easily accessible information about the pricing options available.Secondly, while Connecteam provides a wide range of features, some users might find that certain advanced functionalities are missing. Depending on specific business needs, there could be a desire for additional features or more advanced integrations with other software systems. Expanding the range of features and integrations could further enhance the platform's capabilities and appeal to a wider range of businesses.Lastly, while the customer support provided by Connecteam was generally excellent, there were occasional instances where response times could have been quicker. Although these instances were rare, having faster response times to inquiries or support requests would further improve the overall customer experience.Despite these minor areas for improvement, it is important to note that they did not significantly hinder my overall positive experience with Connecteam. The platform's strengths in comprehensive functionality, ease of use, and customization options far outweighed these minor drawbacks.Overall,
Respuesta de Connecteam
hace 3 meses
Sofwane, WOW! This is the most detailed review we've ever read, thank you so much for putting the time to write it, we highly appreciate it! We're glad to hear Connecteam has changed the way you manage your business as you can do much more, from the same place, effortlessly :) As for adding more capabilities and integration to the platform, you can count on us that we're on it :) Connecteam is a never-ending idea and we improve it week by week :) Stay tuned for new releases as we have plenty of them coming very soon! Thanks again for your amazing, detailed feedback, we appreciate it very much :) If you have more ideas for improvements, please email us at product@connecteam.com so we can connect and hear more, share our roadmap with you, and get your feedback :) Thanks!
Alternativas consideradas:
Online Breakroom
Comentarios: Very easy to use and set-up. Employees use this platform more than they used CrewApp.
Puntos a favor:
I'm able to send the schedule, allow team members to request time off, and clock in with 1 app. We can also stay in touch with announcements from home or the pool deck.
Contras:
The documents and knowledge base area is a little tricky to set-up, but it's super powerful. Once I learned it, it's amazing.
Respuesta de Connecteam
hace 4 días
Thank you so much for your review, Charyl! The fact that you can do so much using a single app, whether you're in the office or on the go, is what Connecteam is all about :) We're super happy to hear your team finds the app valuable and simple to use as a single solution for all work-related matters they experience on their day-to-day, especially after using multiple apps on their private phones instead of one. Thanks again for your recommendation, we highly appreciate it ❤️
Disappointed with the app after 14 months - issues are never-ending
Comentarios: Terrible experience, I wish we never used the software
Puntos a favor:
Good design, friendly customer service, courses and updates work well
Contras:
We regret we have gone ahead with Connecteam over a year ago. The system was promising, but the team have not been able to resolve most issues after a year. The scheduling module is full of bugs (the shifts tend of to disappear or duplicate shifts appear for whatever reason, some jobs were sent to the wrong user, schedule is often slow especially on mobile phones). Time clock module seems ok, but be prepared to spend some time comparing time entries with job schedule on another screen - they could not build a comparison of actual vs standard hours in the app. The support and development team don't seem to understand the cleaning industry, communication with cleaners is problematic as there is no traceability or audit trail for actions and messages. The software was also completely down at least a couple of times in the last few weeks.The critical issues are with the scheduling. We notice a new bug pretty much every few days now. We report issues on a weekly, sometimes daily basis. They always ask us to record videos and screenshots, which we have to send to them. They then ask us to check it has been resolved. When one bug is fixed, another one seems to appear. I am not sure how they are operating.
Respuesta de Connecteam
hace 9 meses
Thank you for your feedback. It breaks our hearts to read your review, but we're not running away from responsibility. We do nothing else but create the best platform in the world to manage non-desk employees. In the past 2 years, our company has grown 20 times, customers and employees wise. Some parts of the system needed massive revisions in order to be able to support the radically increasing traffic, and sometimes it took longer than expected, and getting there wasn't smooth sailing either. Nothing I can say at the end of things could change what you have already experienced. What I can tell, is that there's a dedicated team of people that spend countless hours improving every bit of the platform, even through hard times. If you'd like, I'm available to listen and answer questions. As this review is anonymous, I can't reach you on my end as I don't have your contact details, but you can contact me at chen@connecteam.com and I'll reply back immediately. Thank you again ����
Alternativas consideradas:
I Absolutely love Connecteam
Comentarios: I love Connecteam and their Customer support is fantastic. I brag about them to all my friends and clients. They can't beleive how easy my office runs with this app. I have referred three other people (companies) to connecteam, one of which has already signed up and the other two are busy looking into it at present.
Puntos a favor:
It has made my life so much easier. I use the forms feature, times clock and quick tasks. Just love everything about this app. Love the feature of the geo-fence which prohibits personnel from clocking in until they are on site. Saved me alot on overbooked hours. I love the quick tasks that runs my office much smoother than the old fashioned diary.
Contras:
If I must be honest, the only thing that sometimes is irritating is that I am on advanced plan and can use most features, but some features are limited. I can use them but not to their full capacity. I would suggest that if your package allows for eg quick tasks that it allows the full function of quick tasks and not limited use. I have made a suggestion today to the lady that helped me from Connecteam to make it so the person I am assigning a task to cannot delete that task without my approval.
Respuesta de Connecteam
hace 3 meses
Jane, it's so awesome to hear you're able to run your business from one place and improve multiple aspects of your day to day :) Can you please email me at chen@connecteam.com? I would love to chat :) Thank you! Chen from the product team
Great Product for Small Biz Owners
Comentarios: Scheduling and also the chat / picture feature is great!
Puntos a favor:
I like that the high level items I need are intuitive to find, and the chat support is amazing.
Contras:
I don't like not knowing the default settings when I signed up (like it defaults to employees accepting or declining shifts ugh). Settings like this are not easy to find, so I have to use the chat support all the time. Also, setting up users and user groups for chats still isn't super clear to me. I don't like being directed to watch a video about it. I have a gazillion other things to do, so I need it to be quick and easy.
Respuesta de Connecteam
hace 2 meses
Thank you for your review! Connecteam's platform replaces 6-7 different tools for a business, even more. It means there's plenty to customize, and each product in the platform has its own stand-alone capabilities. To understand the settings for a specific product, like the schedule, access the schedule's settings menu, where you can tweak it to your liking. The same goes for any other product, like the chat, time clock, and so on. As for everything else you can do, and yes, there's a lot, we have a dedicated help center, weekly live webinars, the support chat that you like, and walkthrough videos for you to learn from. If you still need assistance, feel free to contact me personally and I'll help you set everything up :) You can reach out to me at chen@connecteam.com, I'm looking forward to hearing from you. Thanks! Chen
Importance of tools in accomplishing daily management & processes.
Comentarios: I and my employees have excellent experience in using this software which is why we have continued to utilize it and become an integral part of our daily work.
Puntos a favor:
Its friendly user interface and number of useful features are commendable
Contras:
My only problem is the app crashing but it rarely happens so it is good.
Respuesta de Connecteam
hace 4 semanas
Thank you so much for your review!! The last version of the app, 8.4.2, included stability improvements that fixed the rare crash issue. Can you please update your app and let us know if it happens again? You can also contact me directly at chen@connecteam.com Thank you! Chen
Joining connecteam
Comentarios: [sensitive content hidden] has been amazing to work with. He's very knowledgable and offered solutions to any problem we are facing as a company which is why we are switching to Connecteam.
Puntos a favor:
Very user friendly and solves all of our problems!
Contras:
N/A We love it! It'll take some time getting used to the new system but we're excited!
Respuesta de Connecteam
hace 2 semanas
That's so great to hear, Hava! We're excited to have you on board as well and can't wait to see what you'll achieve with Connecteam :) Thank you for taking the time to write this 10/10 review, we appreciate it so much ❤️
best work tool i have ever used
Comentarios: outstanding
Puntos a favor:
support/training/price/features - what's not to love?
Contras:
doesn't exist, i don't have anything negative to say
Respuesta de Connecteam
el mes pasado
Thank you so much for your review, Jennifer! It's great to hear you find Connecteam to be the best solution for your business needs :) If you have any questions or feedback, please don't hesitate to reach out to us. Thank you! :)
Great product
Puntos a favor:
Loved that it was a free service for small business
Contras:
No cons, it was great and easy to set up and use
Respuesta de Connecteam
la semana pasada
Thank you so much, Kelly! We're happy Connecteam helps you and your business :)
Alternativas consideradas:
Connecteam:
Comentarios: Agile, flexible, personalised support from a skilled team, and an all encompassing employee management system has made allowed me to match the output of my predecessor in my first year with less cost. Even in bringing two Rescue operations departments onboard for the coming summer season has been this beautiful exchange of knowledge and an exciting time for departments previously bogged down with paperwork and reporting. Its impact on our organisation's capability feels similar to that Forest Gump moment as the braces fall off his legs and he runs for the first time.
Puntos a favor:
When I started my job managing 3 water safety education programs for over 100 schools and around 10,000 students with 49 instructors i was also told there would be no assistant. I know an EMS would lighten the load however Connecteam and their incredible support team solved problems I didn't even know could be solved AND in ONE APP! Staff availability and shift scheduling in one place, synced to timesheets with custom travel amounts as tick boxes, health and safety forms and shift paper work, housing our library of job procedures, the ability to survey, quiz, LMS, chat, take polls, call, post to and about my team brings us into the 21st century. No more hoping the team have the most up to date schedule spreadsheet or transcribing and or dealing with lost paperwork. No more mixing personal facebook messenger to contact staff. And it was the cheapest I found!
Contras:
The best part about Connecteam is if you find something you don't understand or would like the team to add they are constantly improving things! And some companies only add the requested features to the upper level subscriptions but this app grows across all levels.
Respuesta de Connecteam
hace 3 años
Pia, Thank you so much for taking the time to write this amazing review! We love having you as a Connecteam customer! Stay tuned, the next few months will be EPIC! Oh, and we LOVED the Forest Gump scene reference :)
Alternativas consideradas:
ConnectTeam helped us transition from a handful of productivity apps to ONE.
Comentarios: We are very satisfied with the app, as well as the service! Thank you for helping us work through the initial transition and we appreciate your team's attention to detail. Our staff have adapted to using the app with incredible ease and we are looking forward to using this as a tool moving forward.
Puntos a favor:
The user-end is designed for mobile use, so it's super convenient and easy to use your personal mobile device to stay connected with the team. There are so many time-saving features available that take advantage of the tools we already have on hand and make an impact on our daily operations. The mobile app is clear, looks great, and even incorporated our logo into the initialization window. Very professional.
Contras:
Our previous scheduling software had quite a bit more clarity and control over schedule creation, shift swapping, time-off requests, and general management. ConnectTeam has a functional scheduling feature, which is honestly better than some of the other apps out there, but this aspect could use some improvement. As with any good app company, they have assured me they are continuing to develop this feature and will release any improvements in an update.
Respuesta de Connecteam
hace 2 años
Sarah, you're amazing :) Thank you so much for taking the time to write such a detailed review, and share with others about your positive Connecteam experience. At Connecteam, we do nothing else but building a product that helps companies manage their remote teams easily and efficiently, so as always, you can expect improvements coming out on a regular basis :) It's really great that you were able to combine so many other softwares into one and become more productive as a company. Thanks again, and please make sure to reach out to our team for more feedback and things you'd like to see in Connecteam :)
Alternativas consideradas:
Amazingly flexible platform that is super affordable!
Comentarios: Our experience has been wonderful, from implementation throughout. We've got almost a 100% participation rate amongst our staff, which is incredible. It allows us to communicate much more efficiently than ever before, and has really made the company feel more united. We have a variety of departments within our company (full service restaurant, multiple retail stores, on-site and off-site events, a convenience store, a quick service restaurant, and E-Commerce). This platform has been integral in streamlining information. With the challenges presented by COVID-19, Connecteam has never been more valuable to us. In addition to using Connecteam for sharing important information, we also use it for daily checklists and inspections, daily temperature and screening checks for our teams, etc.
Puntos a favor:
What was most attractive to our organization was the fact that many of our employees do not have company email accounts. We needed a platform that could allow us to streamline our communications across a very diverse team using their personal email accounts. We also thought the pricing was extremely affordable in comparison to a few other platforms we looked at.
Contras:
It would be great if the "Events" abilities were spruced up a bit (allowed pictures and further customization). Other than that, I can't really think of any shortfalls!
Respuesta de Connecteam
hace 3 años
Thanks for the amazing review Cora! We love having you as a customer, and it's great to see you scale with Connecteam and make the most of its capabilities. By the way, the Events feature is about to receive a GIGANTIC update very soon! You're in for a treat :)
Alternativas consideradas:
Excellent solution for team communications
Comentarios: The app is fully fully featured and even if it were not as full featured, support has been so incredibly good that I would have signed up just to help them because they really have a passion for helping people.
Puntos a favor:
The time clock and messaging features attracted me and then there are so many other bonus features that adopting Connecteam was a very easy decision. I love the idea that training is now a lot easier remotely. I love the task management. I absolutely LOVE the workflows - solved a big problem for us.
Contras:
I hesitate to put anything here because support has been incredibly responsive. They really are amazing. The only thing I can say is that we have noticed a slight delay in notifications. By slight, I mean a minute or so sometimes.
Respuesta de Connecteam
hace 3 años
Thanks for the detailed review Jason! It's great to hear you switched to Connecteam's all in one company app and now have everything in the same place instead of using multiple products! As for delayed notifications, please make sure to contact our support team so we can quickly troubleshoot that with you :)
Connecting the team with one simple app!
Comentarios: Overall Connecteam has simplified our payroll system in allowing us to have the entire team connected in one place. We used spreadsheets previously and this is much more user friendly for the employees who have a harder time with computers and cell phones.
Puntos a favor:
The ability to make various timeclocks for each department so that the clients we are working under is specific. This helps drastically with our billing for work.
Contras:
The shift attachments are not fully customizable. Drop down lists with text boxes would be much more convenient for our use.
Respuesta de Connecteam
hace 7 meses
Thank you so much for your review! It's great to hear you're able to manage your team's day-to-day using a single, easy-to-use app :) In the Time Clock's Shift Attachments feature, you have the option for a Dropdown and Text fields, alongside the Number, Image Upload, File Upload, and Digital Signature fields. Can you please email me at chen@connecteam.com so we can connect? I would love to better understand your feedback (as this review is anonymous, I can only comment but can't reach out privately). Looking forward to hearing from you, and thanks again for recommending Connecteam!
Alternativas consideradas:
Practical, efficient & cost effective solution
Comentarios: Use it everyday, works well for what we need within our budget.
Puntos a favor:
Easy to setup and implement with a large team. Video tutorials make teaching your less than tech savvy employees simple.
Contras:
Would like for it to link the different areas together, user info to timesheets, schedule, workflows, etc. Feel like you are duplicating some important info. Needs timesheet approval flow.
Respuesta de Connecteam
hace 2 años
Thanks for the feedback, Becky! We 100% agree with linking some areas and already do that in some places on the platform, and more will be added! As for a timesheet approval flow, that's on our roadmap for the very near future! Stay tuned for our product updates coming out regularly :) Thanks again for your review!
Really like Connecteam and I think you will as well
Comentarios: Really like Connecteam. I have deployed it one and was very happy and when I changed employers I deployed it for my new team as well. The platform is absolutely packed with features and you can get really granular with customization. It’s kind of the Swiss Army knife of personal management platforms. Customer support is great too.
Puntos a favor:
Super easy to get set up and going. Packed full of features!
Contras:
Occasional feature malfunction when a new update is pushed, but is always resolved in a couple hours.
Respuesta de Connecteam
hace 2 años
Thanks for the awesome review, Austin! We're happy to hear you can do a lot from the same place using Connecteam :)
No more slacking by lazy team members, cos everyone's input and activity gets tracked individually
Comentarios: The administrative aspects of managing teams can be very hectic, but Connecteam helps make it significantly easier. Preparing timesheets and submitting them at the end of the month no longer takes me a full day to complete; I am able to generate reports on the go and at any point during the month. Also, Connecteam's automated alerts and notifications allowed me ample time to make the necessary adjustments to make up for upcoming staff leave periods.
Puntos a favor:
The best thing about Connecteam is the extreme ease of use. My field agents with low-capacity devices no longer have an excuse for not filling out their timesheets and liaising their activities with me and other team leaders. Secondly, the layout of the interface makes navigation between pages and functions very smooth.
Contras:
I have zero complaints from using Connecteam. It exceeded my expectations more than threefold.
Respuesta de Connecteam
hace 2 años
Thanks for the awesome review, Alhassan! It's great to hear Connecteam helped you and your team to save time and be more productive :)
Connecteam Is A Team Connected!
Comentarios: The best thing? The Connecteam support staff are with us every step of the way on our journey and this is what makes the difference. Sometimes, you purchase an app and there is no support at all – they take your money and you never hear from them. But with Connecteam, you are assured support with real people in real time! I can’t thank this team enough for their collaboration and their incredible assistance. You really believe that you are a partnership, that your success is their success. Don’t hesitate to reach out to these guys, they are quite simply, awesome!”
Puntos a favor:
I give Connecteam 5 stars (6 if I could!) - The app has bought together all of our systems into one place. Using the app on mobile phones, we are now paperless, the technicians can clock on and off easily and can write their repair notes effectively, and with the touch of a button, it goes back to the office in real time. Our labour efficiency has stabilised, our invoicing of customers is now done within 24 hours, and our profit margin is a lot healthier, meaning smiling faces on the Board of Directors!
Contras:
No cons to this application. We would like however to have the techs diary sync with their hours that they actually worked.
Respuesta de Connecteam
el año pasado
JoAnna, you're making us smile :) It's amazing to hear you're able to better manage your company's day-to-day with Connecteam, saving costs and bringing people together. We're super happy to hear you're satisfied with our customer support teams, they really go the extra mile every day in order to provide the best service for our customers. We thank you again for the time you took to write this review! Have a great week!
Best Platform Of It's Kind For Scalability
Comentarios: It's been an overall excellent experience. Highly recommend!
Puntos a favor:
I tried about 20 different platforms for workforce management before deciding to go with Connecteam to manage my 75 employees. I'm a part-owner and COO of a chain of pediatric urgent care clinics in the DFW area. One thing my company struggles with is managing so many staff members when our administrative and management staff work during the day, our clinic staff work nights and on the weekends, and additionally, our employees are spread across 4 different clinic locations. I've been incredibly impressed with the scalability of Connecteam--- they are the only app I've found that allows me to do everything from employee scheduling and new hire on-boarding to extensive employee training via videos and quizzes and even monitor and display metrics for performance in different departments. It's simple enough that it's not overwhelming in the way some platforms like Zoho can be, especially if you are a business owner who is setting it up yourself, but there are still enough options to allow you to do almost anything with it-- and they're adding new features almost weekly. By far, however, I've been most impressed with their IT support. FREQUENTLY I've messaged their IT via chat at 2am in the and received a solution by 4am. It's made me very happy with the platform, and when small glitches or issues do arise, I feel supported and confident that they'll get a resolution together for me quickly-- and they always have! I really can't say enough good things about this platform!
Contras:
One thing I wish the platform had was a way for multiple people to input information into a field via the app and then see and edit both their submissions and other employees submissions through the app. Many times information will be submitted by my employees that I need other employees to be able to view and work on collaboratively, but there's no real way to do that now strictly through the app. For example, you can submit information via workflows, but to see that information in a spreadsheet, you have to log-in as an admin into the connecteam website. Obviously I don't want to give all of my employees admin access or train them to use the website platform. I'm hoping this is something they'll be addressing as they add new functionality.
Respuesta de Connecteam
hace 4 años
Hi Meghan! Thank you so much for taking the time to write such an amazing and informative review, both for us and for the people that reading this review and can benefit from it when evaluating Connecteam for their business. One of our goals for 2019 is to add more and more capabilities to the mobile app, especially for admins, so you can expect to have the option to view and manage workflow entries from the mobile app pretty soon! Thanks again for the review, we highly appreciate your feedback :)