We're a bit puzzled by your review!
We work around the clock to provide the best customer support we can, so it's surprising that your review states we didn't do anything to help you with a problem you were having. From our perspective, that's not true.
I've reviewed our support communications, and when you reached out to us about updating your email address, we responded within 2 minutes. After we helped you find what you needed to change your account email, we didn't hear from you. I wish we'd followed up about the problem, but, to be fair, we can't solve problems we don't know about.
We've also reached out to you by phone and email in the past week to see if there are any remaining issues, but again, you have not responded to us.
Please connect with us when you are able so that we can resolve any outstanding issues. You can reach us at firstname.lastname@example.org, chat with us in CaseFleet, or dial our free support number 800-968-3994.