Opiniones de 3CX

Es el mejor sistema de gestión de llamadas que he conocido

Comentarios: Generalmente lo uso para hablar con clientes, proveedores y con muchos de mis contactos de trabajo y pues se ha vuelto una herramienta totalmente fundamental

Puntos a favor:

Dentro la empresa que trabajo 3CX siempre ha sido la herramienta de trabajo principal para los agentes, además, los mandos medios atendemos nuestras llamadas con él y realmente me parece muy fácil de usar, precisamente es lo mejor de todo.

Contras:

No le encuentro ningún contra aunque me gustaría poder modificar mi tono, recibo muchas llamadas al día y a veces me resulta un poco molesto.

BMW roberto

Comentarios: Al principio como toda aplicación es complicada en lo que te acostumbras, el ingresar a cada usuario con su sesión fue algo complicado pero una vez que sabes como iniciar el programa , el como marcar , como redirigir las llamadas y hasta como agrupar las ext. , solo es cosa de familiarizarte con la aplicación 3cx

Puntos a favor:

La aplicación es muy amigable para la tarea diaria de hacer llamadas y comunicarnos dentro del trabajo y fuera de el con los clientes, de igual forma la comunicación para redirigir las llamadas y comunicarnos es efectiva y mayor aun si contamos con las diademas para una mejor calidad de audio a la hora de realizarlas

Contras:

La aplicación como tal es buena , solo tenemos que asegurar que tengamos un buen Internet para que podamos escuchar con claridad las llamadas , yo siento que la aplicación es muy buena y no tiene contras por el momento

Excelente herramienta de comunicación m

Comentarios: Se mejoró la comunicación interna dentro de la empresa ya que al poder instalarla en los celulares te puedes comunicar en todas partes, además del ahorro económico que está App genera

Puntos a favor:

Es una herramienta fácil de usar, muy practica ya que se puede utilizar tanto en computadora como en celulares lo cual ayuda a mejor la comunicación en todas partes, tiene mensajes de voz que llegan al correo que tienes programado para escucharlos de manera clara, además que ahorras dinero ya que no necesitas estar con alguna compañía para su funcionamiento

Contras:

El único contra es que si se te va el internet las llamadas no entran a la aplicación

Reseña

Comentarios: Excelente 👌

Puntos a favor:

La facilidad de comunicación, con la aplicación ya no usamos tanto el teléfono.

Contras:

Todo perfecto, no tiene ningún defecto es muy fácil de utilizar, y accesible.

3cx gestión telefónica

Comentarios: Tenemos dos call Center, un está equipado con 3cx, óptimos resultados en las comunicaciones con el sistema incorporado en las PC's, que da comodidad y agilidad a los operadores.

Puntos a favor:

La claridad de las comunicaciones, la sencillez en la aplicación e integración.

Contras:

Dificultad para extraer los datos con power bi

Herramienta para comunicarte en tu empresa

Puntos a favor:

Puedes re dirigir llamadas a miembros de otros equipos y puedes llamar a números personales fuera de la empresa

Contras:

No hay nada que me disguste de la aplicación, quizá podrían añadir más funcionalidades

Comunicación en tú área de trabajo.

Comentarios: La principal ventaja que aporta es ser un canal de comunicación rápido y eficaz.

Puntos a favor:

Es un software fácil de usar, dinámico y tienes todos los contactos a la mano dentro de tu empresa. Lo que me gusta es que es una herramienta que facilita la comunicación, sin necesidad de involucrar datos personales y reemplaza correos electrónicos. Solo necesitas estas conectado a internet y puedes mandar mensaje o tener llamadas.

Contras:

Tiene grandes fortalezas, solo es necesario que las personas se animen a usarlo más.

Full featured Hosted SIP VOIP solution

Comentarios: Our on premise system had a number of issues. As it was not hosted it would only work in the office. Sometimes when we had an outage random users would lose their voicemail greetings. There was missing call queue and forwarding functionality that we required.

Puntos a favor:

Easy to implement. We converted over from our on premise Avaya system in less than an hour with little more than a couple of forms and spreadsheets to fill in. We have the option of the computer soft phone or the iOS app which means that people can decide how they receive/make "landline" calls. For thos in shared/high noise locations there are a number of voip deskphones that will also work. It gave us much better queue/forwarding functionality than we had before. Before this system any call forwarded to a mobile/another extension had the number of the extension doing the forward rather than the initial caller. Simple admin interface. Easy to use.

Contras:

There is no way to seperate the softphone volume from the generic computer volume so it can be quite a shock if you are doing something and the phone rings. There can also be annoying instances of the app trying to call on any number that you click on as it cannot identify phone neumbers. Minor things but room for improvement.

3CX is fine, but it is all about who handles the hosting

Comentarios: 3CX feels like it is a step up from a normal landline, but I don't see any wow factors that I feel like I could get from some of the other VoIP names. If you're looking for something less expensive than Ring Central, Phone.com, and OnSip, then you should be able to find a small VoIP provider willing to offer you a hosted package with 3CX for a lower price.

Puntos a favor:

3CX is straightforward. It seems to have all the necessary features for a small business. Still, as a business owner who cannot work on the admin side, I can only comment on the usability and stability. Compared to other softphone apps, I've never had significant issues. I use 3CX as a softphone on an iPhone, through a Yealink desk phone, via Chrome plugin, and on an iPad. Surprisingly, the limitations I see are not due to the daily functions. There are some features I would like, but there is nothing about this app that hinders my company's ability to operate without delay. We have users in China, Thailand, the Philippines, Jamacia, Venezuela, and the US. All locations work well, and the apps work even with limited internet access. There are times when the connection is not great, but this is usually due to the internet and not the apps.

Contras:

There is no way for my ringer on my softphone or desk phone to be customized to ring differently when someone calls my extension vs. ring group. I wish there were connectivity with Zapier so that I could push contacts from other services into our address book. It would be nice if the SMS chat feature worked more similarly to a shared inbox, where everyone could see it. You can only transfer the chat to another extension, which makes SMS hard to use as a group. Overall, the cons are not about the ability to use 3CX but the features I wish it had that could provide a better overall experience.

VOIP and Soft Phones

Comentarios: The experience with 3cx was great, along with the company that oversaw the upgrade once everything was in place and ready to go we switched off our analogue system overnight and removed desk phones the next day.

Puntos a favor:

The 3cx software makes remote changes a breeze. The ability to allow end users access to a phone over their computer without a physical phone saves cost of a phyisical phone. Users have reported that it is easy to use both making and receiving calls and have noticed no quality loss from our old phone system. It is infinitly easier to administer than our old system and i would not go back under any circumstances, even at the cost of my employment.

Contras:

The software has no cons, the only issues i have with any part of this are unrelated to the software just the servers hosting and in places were physical phones are installed.

Simple and easy to use

Puntos a favor:

The interface is easy to you. It's useful to have a chat function too. Option of an app which is good when you're on the move

Contras:

Relatively basic software, I'm not aware of many additional features. The interface, although easy to use, is quite basic looking. It could look slightly more modern.

Call me.......The best phone system

Comentarios: The transfer (number port) from our old company was extremely smooth and hassle free, the business wasn't impacted at all.

Puntos a favor:

The phone system appears to be reliable, and the new handsets we had installed, are very easy to use, with features such as touch screen and one button voicemail (no typing in a sequence of numbers) The display is large, and you can automatically see who is "speaking" as their name appears in red on the screen. The touch screen display can show in excess of 25 extensions numbers at a touch, no more entering extension numbers.I am also really pleased with the reports I can generate, such as the calls each employee has taken in a day, all sent via email at a time specified by you, and so easy to set up.The administration features, such as setting bank holidays, Christmas day is so much more user friendly than my old system.So far, I am very impressed, there are features I haven't even explored yet.

Contras:

One major issue we found was, you cannot rewind the voicemail by seconds, you can only skip to the beginning. We have very large orders left on the voicemails, and we need to be able to jump back to hear one product. You can log on via your PC, however for us this isn't the best option.We have added a ticket and hope the feature can be included.

3cX for your call center and VoIP needs

Comentarios: Overall, I have no complaints on 3CX as we are very satisfied.

Puntos a favor:

I love all the features of 3CX. I love how easy you can set it up, you can find the calls logs and recordings, plus it has a very comprehensive dashboard. Also, when we reach out to them to increase our accounts SC (concurrent calls), they are very responsive as they have a local partner from where I'm from and it was solved immediately.

Contras:

The only thing I don't like about 3CX is the provisioning of the softphone as in our setup, people come and go, and we need to provision whenever there's a new employee who'll use it. I think it's better if 3CX can have the login/logout functionality on the desktop app instead of provisioning every time. But it is really negligible and not a deal breaker at all.

phonesystems do still excist and usability ontop

Comentarios: 3cx is small or big companies the best option possible also customers not wanting to use cloud telephony 3cx still provides option to have on-prem solution

Puntos a favor:

full featured phone system with no extra costs. possibility to have cloud deployed, private cloud or even on-premise!

Contras:

some features are still in beta but they are already active and communication when issues rice is closely followed by support to have them asap out of beta.

3CX is the best PBX compairing to all other PBXs

Comentarios: 3CX help to reduce the communication cost for most companies

Puntos a favor:

unlimited extentions, mobile app , soft phone , easy to manage , callcenter features , CRM integration , Google and Microsoft integration , and you can make more things with 3CX Call flow Design app

Contras:

The wallboard uncustomizable and very simple

Telephony system

Comentarios: It's actually a good telephony system both for SMEs and Enterprise business needs or purposes

Puntos a favor:

Easy setup and installation either on a physical box or cloud services.

Contras:

Low local support especially when there are issues.

our business line

Puntos a favor:

it is a good workable solution for both in office and remote agents. easy to train to use, no problems these 2 years

Contras:

transferring the call from cell phone is challenging, as we don't hear when it rings for the next phone.

We stopped wasting money on LANDLINES and chose 3CX as out internet phone PBX

Comentarios: For years we had 4 dedicated ATT land lines coming into the office. Most of the employees had 3-4 line phone on their desks, and we would have a few wireless handsets available dispersed in the building. At the time a fully enabled PBX system was simply not justifiable financially. The 3CX software based PBX system changed all this. With a single IP based SIP, we are able to hold up to 16 simultaneous calls! It also piggy backs on the TCPIP network, so when moving to the new office, we did not have to run and install a single phone rj45 jack. Within the day, every employee had a dedicated extension assigned that can be linked to their mobile phone (if they want) . We also created RING GROUPS allowing to dial an extension like 72535 (SALES) which would ring all the sales staff. Everyone liked the ease of picking up others calls, transferring calls, transferring to voice mail and more. You can also load an app to your IPHONE or ANDROID for 3CX. As long as you have DATA services or WIFI, your extension is fully functional anywhere you travel worldwide.

Puntos a favor:

Price, Ease of set up and feature rich capabilities. The price can be FREE if you are a small office. Still, even for a larger organization the pricing is extremely affordable. It took less than 90 minutes from download to our complete office set up, including 15 extensions. All this with zero training, just following intuitive user interfaces.

Contras:

The support is not great. While we can easily google and search through the 3cx portals, we did not feel there is adequate technical support readily available.

3CX - The most complete IPPBX on the market today

Comentarios: It just works all the time. Windows or Linux (Debian) both versions whether in the cloud or on hardware are solid, solid, solid.

Puntos a favor:

When an IPPBX is able to run off of an Intel NUC and provide full call center functionality, CRM integration, soft client via WebRTC mobile client with ZTP integration with the leading IP phones and be set up literally in 10 minutes ... not sure how you can beat this !

Contras:

It has more to deal with their partner levels and it constantly changing along with the support they provide to resellers when quotas are not hit that has become a concern. Communication for license renewal has gone directly to end users instead of the reseller of record that has soured the community.

Truly makes working remotely a possibility

Comentarios: 3CX has been a game changer for how I manager my time and work schedule. I can quite literally be anywhere in the world and not miss a thing. I like how there is the option to put the function on "Do Not Disturb" as well, for times you want to disconnect.

Puntos a favor:

For years I have had a flexible schedule which meant I was not always physically in the office. My concern was always that I was missing calls at my desk, or that the front desk personnel would have to forward the call to my cell phone. The 3CX software seamlessly patches my calls through AND shows the extension name and number the call is coming from.

Contras:

When I downloaded the software onto my iPhone, it also downloaded all of my personal contacts, which makes it harder to search easily for my colleagues and increases the likelihood of mis-calling the wrong person. I use 3CX only for work, so I do not like having my personal contacts mixed in.

New to VoIP

Comentarios: Overall this is really a great product for the cost. Our IT company has been instrumental in setting this up and guiding us through the options available.

Puntos a favor:

The software is very affordable compared to other products we looked into and provides an array of options - almost anything we'd need.

Contras:

It doesn't integrate well between soft phone, desk phone, and app on the cell phone. Voice mail or missed calls have to be addressed individually, on each device. Also, if I refuse an incoming call on my cell phone app, I would expect that refusal to apply to the soft phone and desk phone as well, but all continue to ring.

Calls made easier and more organized

Puntos a favor:

The quality of the recorded calls is amazing and it makes them very useful for training purposes . 3CX gives you a lot of freedom to organize the call list in a way that works for you . The admin panel is centralized ,which makes it easy for managers to properly oversee everything.

Contras:

Configuring it when you are starting out takes a lot of time . Status changes ( from online to away and vice versa ) take a while to sync up and this could lead to missed call .

Make calls to landline numbers with 3cx

Comentarios: cost benefits as making calls from a mobile device to a landline number is expensive in my country.

Puntos a favor:

We use 3cx in the office to make local and international landline calls from our phones. The software is absolutely free! No licenses required. You just need to install a software on your mobile device and you are ready to go. I like this because in my country it is costly to make a landline call from a mobile number. So with 3cx the cost is not charged to my mobile number account. So we can make client calls or cold calls with ease

Contras:

Sometimes we may be in remote areas to make a call. And if that is so, our internet connection sometimes drops and this will affect experience with the software. When this happens, we would need to rely on other means when making calls.

Great Telephone System

Comentarios: Just had voice quality issue there and there, but it was on the settings and it was resolved.

Puntos a favor:

During the first lock down when everyone was forced to work from work, we had 3CX Apps and making calls from home as if we are in the office. The App comes with the Instant Chat platform and Video Conference. It is cheaper to make phone calls from this system.

Contras:

The Microsoft Teams integration hasn't really worked for me, thwy should fix the availability status sync - like when one is in a meeting.

3cx review

Comentarios: Overall it has been a nice upgrade from the shoretel system. I experience issues with the app quite often, but the desktop/computer application and desk phones work great.

Puntos a favor:

With the ability to add the app to my cell phone, the program running on my computer and having a desk phone linked, it is super easy to receive and make phone calls.

Contras:

I wish that the software had a texting feature. There is a messenger feature that can be used between users, but text messages can't be sent which would be a huge plus for users that don't have company provided cell phones and don't want to give out their personal phone numbers.