--- description: ¿Qué es y para qué sirve Formilla.com? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es Formilla.com? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Software de chat en vivo](/directory/30797/live-chat/software) > [Formilla.com](/software/159670/formilla-com) # Formilla.com Canonical: https://www.capterra.mx/software/159670/formilla-com Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.mx/software/159670/formilla-com?page=2) > Formilla.com es un proveedor líder de software de mensajería al cliente para ventas, marketing y asistencia. Paquete de chat en vivo, correo electrónico y mensajería dentro de aplicación. > > Veredicto: 29 usuarios lo han valorado con **4.8/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Formilla.com? Formilla.com satisface las necesidades de clientes de todos los sectores en todo el mundo, incluidos los clientes de servicios profesionales (legales, médicos, inmobiliarios, etc.), comercio electrónico y pymes. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.8/5** | 29 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.9/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.4/5 | Basado en las opiniones generales | | Funciones | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Formilla.com - **Ubicación**: Las Vegas, EE. UU. - **Constitución**: 2010 ## Contexto comercial - **Precio inicial**: USD 24.99 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000 - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Estados Unidos ## Funciones - Acceso móvil - Asistencia al cliente - Autoresponders - Chat en tiempo real dirigido a consumidores - Chat proactivo - Chatbot - Creación de informes/análisis - Creación de marca personalizable - Formulario sin conexión - Geosegmentación - Historial de transcripciones/chat - Third-Party Integrations - Transferencias/enrutamiento ## Opciones de asistencia - Chat ## Categoría - [Software de chat en vivo](https://www.capterra.mx/directory/30797/live-chat/software) ## Categorías relacionadas - [Software de chat en vivo](https://www.capterra.mx/directory/30797/live-chat/software) - [Software para chatbots](https://www.capterra.mx/directory/32448/chatbot/software) ## Alternativas 1. [Tidio](https://www.capterra.mx/software/144040/tidio-chat) — 4.7/5 (590 reviews) 2. [Wati](https://www.capterra.mx/software/204314/wati) — 4.6/5 (202 reviews) 3. [Denser AI](https://www.capterra.mx/software/1064391/denser-ai) — 5.0/5 (31 reviews) 4. [ManyChat](https://www.capterra.mx/software/206636/manychat) — 4.6/5 (72 reviews) 5. [Crisp](https://www.capterra.mx/software/151292/crisp) — 4.6/5 (147 reviews) ## Opiniones ### "Nice apply" — 5.0/5 > **Stéphane** | *11 de febrero de 2019* | Formación profesional y coaching | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Easy to use, visual and it's instantaneous > > **Puntos en contra**: May be le prise but, I dit'nt compare with competitors > > Very good ----- ### "Easy integration, and great company\!" — 5.0/5 > **Kathy** | *15 de abril de 2020* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: My favorite feature of Formilla is the ease with which I can integrate it into any of the several platforms that make up our web presence. We have implementations in Wordpress, Drupal, and a several custom software apps. Using Formilla all these components can interact together to provide a single connection point for our partners and support team. > > **Puntos en contra**: We have not requirements for a customer-interface chat tool that Formilla does not provide. > > I run a nonprofit software shop. We provide charitable services to other nonprofits who do social service work. Formilla has supported us extremely well for years and made sure we are running smoothly so that our user base can get their important work done. ----- ### "Formilla review" — 4.0/5 > **Usuario verificado** | *21 de noviembre de 2018* | Estudios de mercado | Valoración de la recomendación: 3.0/10 > > **Puntos a favor**: Notifications everytime there’s interaction on the website and their repetition until you open the chat. The possibility to view the location and OS used. > > **Puntos en contra**: The possibility to postpone chat or reactivate it when needed - unfortunately this is connected to a one’s presence on the website ----- ### "This is a great tool for customer engagement\!" — 5.0/5 > **Kit** | *9 de mayo de 2018* | Marketing y publicidad | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It is easy to navigate, has some cool CRM tools for leads, and is not intrusive to the site visitor. It has a phone app that allows us to interact with potential customers when we are not at our desktop or laptop. That's handy\! > > **Puntos en contra**: I haven't found anything that I don't like about it. The interface is intuitive and informative. :-) > > We recommend this application to our clients. ----- ### "Amazing" — 4.0/5 > **Precision** | *19 de febrero de 2018* > > **Puntos a favor**: Although this software isn't something that we are going to continue using, I found that throughout the experience it has helped us to communicate further with customers and understand their needs better. LiveChat Plugins are a great way to support the users visiting your site and Formilla had a great approach to this, their mobile application made the Plugin so much easier to manage and it looked professional on our website. The LiveChat helped us to gather information about what people came onto our site looking for, what our Keywords were bringing to our site, how often visitors were visiting our site and what they needed further assistance with; this is something that we can now work on to better our customers experience whilst using our site. I loved that we could chose the colours and theme of the chat as we could easily implement this to reflect our Logo, this way the chat fit into our site and didnt look like an additional add on. > > **Puntos en contra**: I think the only thing that could require a little work is the notification tone, I found that it was very easy to miss a chat message particularly if I had other things to work on at the same time. I also think that there should be a limit after the chat notification tone that if it hasnt been responded to in x amount of time then the tone is replayed, etc, etc as a lot of the time our customers thought we were avoiding the chat when really we hadnt heard it. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.mx/software/159670/formilla-com?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.mx/software/159670/formilla-com) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados