Sobre Salesforce Platform

Construye alrededor del cliente mediante aplicaciones impulsadas por IA (inteligencia artificial, por sus siglas en inglés) para crear experiencias increíbles.

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Puntos a favor:

I can say that we have used Salesforce for a long time and have found it reliable and easy to use.

Contras:

Having a hard time finding some of the features I typically use and sometimes have to default back to classic but after a little more training I should have the hang of it.

Valoraciones de Salesforce Platform

Evaluación media

Facilidad de uso
4.0
Atención al cliente
3.9
Funcionalidades
4.3
Relación calidad-precio
3.8

Probabilidad de recomendación

7.9/10

Salesforce Platform tiene una valoración global de 4.3 estrellas sobre 5 según las 199 opiniones de usuarios de Capterra.

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Filtrar opiniones (199)

Naveen G.
Naveen G.
Founder/CEO en India
Usuario de Linkedin verificado
Software informático, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Flexible development platform on the cloud

5 hace 4 años

Comentarios: The Product is very powerful. It provides flexibility to build almost any kind of applications. Business users can build useful apps without taking help from developers. Extensive set of resources are available to build expertise on the platform. Also customers/partners are always available to answer to queries.

Puntos a favor:

Force.com platform (Lightning) is very powerful development platform on the browser. It can be used to build applications for any industry. The pricing is on per user per month basis. Many tools like Validation rules, Workflows, process builder are available for business users. These tools allow business users to build apps on the platform with fairly complex logic. For additional functionality, developers are needed. Developers can build more advanced features using Apex, Visualforce and Lightning Communities. Trailhead and developer account are free resources available to build expertise on the product. Excellent community of customers/partners is available to support queries.

Contras:

Like any complex software there is a steep learning curve. Hiring developers in the US on the platform can be expensive. The license pricing may also be expensive for small businesses.

Usuario verificado
Chief Information Officer en Francia
Usuario de Linkedin verificado
Administración educativa, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

A big Toolbox that can reach your goals

5 el mes pasado Nuevo

Comentarios: I will say that my first contact was a little bit complicated, you need to really take your time to understand how to use it and to understand what you can do with it, with time you will see the power of the platform and that it can be usefull for a lot of people in your company.

Puntos a favor:

I really like the App Exchange of Salesforce, there is a lot of applications that can help to go faster to deploy your Salesforce.

Contras:

It's a toolbox so there is a lot of things that's you need to develop by yourself or with the help of a partner

Carolyn D.
Project Manager en EE. UU.
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Very Expensive Customizable Software

3 hace 3 semanas Nuevo

Puntos a favor:

No coding needed for quick and easy business modifications. Highly customizable and multi use.

Contras:

Licenses are considerably expensive. Extremely expensive if you’re hiring an admin, developer, or development company to manage the software.

Dani F.
Revops Manager en Israel
Software informático, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

Very comfortable and flexible platform

5 el mes pasado Nuevo

Comentarios: its great, it provides a perfect solution to our business needs, it solves the problems we had with previous systems and it allows our business to grow as we plan it

Puntos a favor:

the endless possibilities it has, the business flexibility, the reporting abilities, the option to create different views with different fields for different types of users

Contras:

it is not a self catered platform, it very complex to manage it and you should hire a Salesforce admin for it, unlike our previous system where it was very simple

Usuario verificado
CEO & Founder en Líbano
Usuario de Linkedin verificado
Externalización/deslocalización, 11-50 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Alternativas consideradas:

Not user friendly

4 hace 2 meses Nuevo

Comentarios: I decided to use another CRM platforms because I found Sales Force to be outdated and hard to use

Puntos a favor:

Salesforce's platform is not very user-friendly. I found it tricky to navigate and would find myself wasting time just figuring out how to do what.

Contras:

User experience is not great. It was not easy to navigate at all.

Rachit M.
Account Executive en India
Internet, 501-1,000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

My experience with Salesforce Platform for sales cycle management

4 hace 2 meses

Puntos a favor:

Very easy to use and user friendly platform to manage sales account, opportunities, leads. Daily, weekly, quarterly insights/reports can be generated to keep track of your progress and carry out with day-to-day activities. Lots of information can be stored about your sales activities in as much detail as required.

Contras:

Integration with other platforms, for Example DocuSign can be made easy to use with better UI.

Usuario verificado
Marketing Specialist en Israel
Usuario de Linkedin verificado
Traducción y localización, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Very useful

4 hace 3 semanas Nuevo

Puntos a favor:

Almost any type of application can be built using it. Organizations do not have to hire developers to build useful applications. The platform offers a large number of resources for building expertise.

Contras:

It was very pricey for our organization. Getting started wasn't easy and it took a lot of time to configure

Rina P.
Event Manager en Alemania
Prensa, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Salesforce Review

5 hace 2 meses Nuevo

Puntos a favor:

I like Salesforce for tracking our partners and members, and creating reports.

Contras:

It's not the most intuitive platform. Needs some training and trials to get used to the functionalities

Megan B.
Megan B.
Client Experience Process Coordinator en EE. UU.
Usuario de Linkedin verificado
Banca, 1,001-5,000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Awesome software for clients and prospects

4 hace 2 semanas Nuevo

Comentarios: Positive experience so far

Puntos a favor:

The ability to create and run custom reports that are sent to you at a regular cadence

Contras:

The deployment process has been a bit difficult because of migrating files over from our previous application

Arno W.
Sr. Automation Consultant en Países Bajos
Software informático, 11-50 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

API is well documented and a pleasure to work with

4 hace 2 meses Nuevo

Comentarios: Creating tickets and events based on integrations with third party tools.

Puntos a favor:

We mostly interact with the API from Salesforce. It is very stable and a pleasure to work with. The REST API Developer Guide is very welcome and usefull.

Contras:

Authorisation with OAuth 2.0 can be a bit of a trouble.

Houston B.
Salesforce Admin en EE. UU.
201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

Great Product, Questionable Updates and Prioritization of Features

4 hace 4 años

Comentarios: Ohana. Get used to it.

Puntos a favor:

"Accidental Admin" is a concept that Salesforce uses to emphasize how anyone can pick up and learn to configure Salesforce as an admin. The configuration style (clicks, not code) leads to a low skill floor needed to start using Salesforce. Advanced users, developers, etc. have the flexibility to customize the system to a high degree as well.

Contras:

The neglect. Salesforce regularly neglects key pieces of core CRM functionality, some for more than 10 years, while either ignoring the cries for help by its userbase, or promising to fix it - only to let 10 years go by with no update. Just browse around on the success.salesforce.com Idea Exchange and you'll see what I mean. I get that Salesforce puts emphasis on the fact that the system is highly configurable by a dedicated developer, but when key features and functionality are either half-implemented or abandoned altogether in favor of more money-making initiatives (like their half-baked AI platform), it gets to be extremely concerning and offputting. Sometimes they combine the two and continue to sell a half-baked product, which has already been abandoned and they KNOW it. Want an example? Try to find any documentation on Salesforce Inbox. At my company, we have been fighting with Salesforce support for MONTHS trying to get any semblance of an answer about how we can use Inbox or where we can find documentation, or if we can even pay a professional services team to help us. Finally after months, they have made it clear that Salesforce Inbox is abandonware. Yet they are still promoting and selling it. That is shady and corrupt.

Joan J.
Application Programmer en EE. UU.
201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

Salesforce Review by a Sys Admin and Developer

5 hace 5 años

Comentarios: I enjoy working on the platform because you can really make it do what you want it to do with the right plug-in apps or with a decent developer on staff who can add customizations with the back-end functionality to go along with them. Salesforce is continually evolving, and new releases come out three times per year with new and improved features. Salesforce can be used for nearly any business model or business workflow. Just remember that when all is said and done, it is not a cheap solution for getting rid of that old, relational database legacy CRM system. You will ultimately end up paying for more than just licensing fees for your Salesforce users.

Puntos a favor:

The best thing about the force.com platform is that it's flexible. It comes with a set of standard objects such as Accounts, Contacts, Cases, Contracts, Orders, and many others. It is very easy to add new objects that can be tailored for your business use case. Originally designed mainly as a Sales tool, Salesforce now has a Service Cloud, Marketing Cloud, Analytics, and other modules that can be added on easily to provide a full enterprise infrastructure. Adding automation to user tasks via workflow rules and process builder can be done without coding. Adding triggers via Apex Code is also fairly easy for developers, since Apex is an easy language to learn.

Contras:

Out of the box, Salesforce is not a very efficient tool. To prevent users from having to manually enter every piece of data to sync up objects, customization of some sort is really required. Some types of data syncing or data entry can be done with declarative tools such as workflow rules or process builder. Other things that require more complicated logic do require trigger code written by someone who understands development. The platform comes with built-in limitations on file storage, data storage, number of fields you can have on an object, number of lines of custom code you can add to the platform, and quite a few others. Platform limits of certain types can be increased, but you will definitely pay for the privilege. If you want more automated or customized functionality and don't have a developer on staff, you will have to relay on plug-in products from the Salesforce App Exchange to provide the functionality you are looking for. While some of these products are free, many of them aren't and have licensing fees per user. The cost of paying for Salesforce licenses along with licenses for one or more plug-in apps can get quite spendy.

Jorge m. S.
Jorge m. S.
Tech Support en Panamá
Usuario de Linkedin verificado
Hardware informático, 10,000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Everything in one place

4 hace 3 años

Comentarios: Before lightning, we had 2 software, one for chat and email, another one where we create the cases and logs, now everything is in one place.

Puntos a favor:

Email, chat and logs platform in one place, you can chat with your customer, sent emails and reply, attach files in the logs (cases), this software have embedded the ScreenMeet software and works great, you can have remote connection.

Contras:

In the start some bugs and errors, they were fixed couple months after. Chat: no timer added yet, you don't know how long is the current chat. If you have 2 chats, they are open in 2 tabs, if one customer close the chat, you don't know it until open the tab, should be great if there is an alarm or sound.

Erik V.
Erik V.
Sr. Manager, Strategic Developement en EE. UU.
Usuario de Linkedin verificado
Productos farmacéuticos, 1,001-5,000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Salesforce keeps your Account and Sales teams up-to-speed, organized, and ready to report on success

5 el año pasado

Comentarios: Overall I think Salesforece is a great platform. It is the #1 CRM in the world for a reason. I love it's customizability, the app exchange, and the Salesforce Community. The app exchange is great for free (or sometimes paid) solutions to add to your Salesforce instance and its capabilities. The Salesfore community is great because you can pretty much find an answer to any question you may have.

Puntos a favor:

Salesforce is a blank slate. But that's a good thing! It can be completely customizable to your unique business requirements. Aside from customization, Salesforce out-of-the-box has great standard fields and functionality to manage and track leads, contacts, opportunities and accounts.

Contras:

Salesforce is almost too smart. There is so much you can do with it, and if not implemented correctly, you may run into some hiccups. For example, my company grew and continued to grow but we did not scale our Salesforce platform to meet our ever-changing needs. This left us with some issues that are now being smoothed out.

Usuario verificado
Corporate Sales - East en EE. UU.
Usuario de Linkedin verificado
Hostelería, 1,001-5,000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Good But Could Be Better

5 hace 4 años

Comentarios: This program is extremely helpful for storing information, keeping track of clients, and using these tools to assist another co-worker if you are not familiar with a client's needs. It is also a great central access point with remote/field reps that may not have access to specific reports, files, data, etc.

Puntos a favor:

The search feature is good, it pulls everything associated with what you are looking for.

Contras:

Sometimes there are serious delays. The program will need to reset and what ever you just did does not save. The email link does not carry over the information from the email. It will log the email with the title but will not transfer the body of the email into Lightening. Not sure if this is specific to my job's version or not. Certain aspects of the program convert back to the original Salesforce Classic look

Austin S.
Founder en
Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

Excellent Platform, Robust, but Complex

5 hace 5 años

Comentarios: There's a saying that "nobody ever got fired for picking Salesforce" for a reason. It's an excellent, safe choice.

Puntos a favor:

Salesforce is the most robust CRM in the market, a point that isn't debatable in my view. For an enterprise organization with complex needs, Salesforce is hard to beat. The sheer number of native integrations is a huge advantage over any other solution. The reporting you get with Salesforce is remarkable.

Contras:

It's so robust, it can be overwhelming for those without Salesforce expertise, or a dedicated CRM manager in-house. The permissions are flat out hard. This is more of a con for a small business than a mid-sized to enterprise business with more internal resources. Expect to pay huge hourly rates for a consultant if you don't hire in-house.

Kamil S.
Kamil S.
Salesforce Administrator and Developer en EE. UU.
Construcción, 501-1,000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

A Work in Progress with a Great Future

4 hace 3 años

Comentarios: Overall it has been very good and allowed our company to solve complex, repetitive problems without having to enter a separate Visualforce page with an entire development lifecycle behind it. The component-based architecture helps my development time by reducing the overhead required for any remotely complex requirement from users.

Puntos a favor:

The component-based development, instead of Classic's page-based ideals, are a breath of fresh air and a sign that Salesforce is looking forward to the future. Having the ease of creating a component and being able to reuse it everywhere in your environment is a great feeling. The components all follow the same style (if done correctly) and don't affect the loading speeds of each individual page, it just works.

Contras:

The Lightning experience is definitely not complete, which is understandable as it is a work in progress, but the worst of all is the *initial* loading time. Just after logging in, the wait time is considerably higher than Classic's and is very annoying to sit around while it loads with the latest update's mascot watching your frustration.

Usuario verificado
Dean of the R365 Academy en EE. UU.
Usuario de Linkedin verificado
Software informático, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Lightning Experience is the gift that keeps on giving

5 hace 4 años

Comentarios: Salesforce Lightning Experience is replacing Microsoft CRM for our organization and in the short time we have had it has already given us a much better user experience with improved data and data flow.

Puntos a favor:

We previously used Microsoft CRM and recently implemented Salesforce Lightning Experience. The features and support community we have found within Salesforce have been incredible and continually impressive. CRM was able to get us through the early stages of our business, but Salesforce Lightning Experience will make the difference across each of our growing teams as we continue in the growth phase of our organization. I love that any question I have about Salesforce has likely already been asked and answered by either a Salesforce expert, or a member of the Salesforce user community.

Contras:

With the vastness of customizable features within the application, it can be a confusing transition to Salesforce. There is a large amount of information and training materials that are made available online, but that isn't always enough.

Sarah B.
Sr. Customer Success Manager en EE. UU.
Software informático, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Can’t do my job without it!

5 el año pasado

Comentarios: It’s a great experience to use Salesforce. It allows our teams to better understand the customer health so leadership can see if accounts are at risk and need more attention or a reassessment on goals and initiatives.

Puntos a favor:

I love how much you can do with salesforce. It’s our main hub for account notes, account health, support cases, renewal opportunities and more. I love how easy it is to navigate! I use it daily to update my meeting notes so I have everything in one place. It also makes it easier to transition accounts along to other members in the Customer Success and Sales departments.

Contras:

It can be a lot to learn because there is so much that goes into the platform, but long term it’s worth it.

Brent P.
Customer Success Advisor en EE. UU.
11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

Salesforce is the right tool for most organizations that are sales and marketing driven

5 hace 4 años

Comentarios: Salesforce is a great platform for those who have time and resources to make it work.

Puntos a favor:

Customization and a broad feature set make Salesforce a real asset for our business. We have been able to integrate many other essential products, write custom code, build workflows, customize fields and objects and do pretty much everything that we have wanted to do.

Contras:

The main con of Salesforce is that, for a company with "sales" in the name, they do very little to help you with actual sales practices out of the box. They don't have great sales funnel, marketing or other templates. Of course, all of this is definitely possible, but it requires previous experience and iteration upon iteration to get it right.

Matt F.
Customer Service Manager en EE. UU.
Biotecnología, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Excellent system for a wide range of functions, but pricey

5 hace 4 años

Comentarios: Ability to handle the sales process, marketing, and support of complex products. We also created a knowledge base which allows agents access to the most up to date details on the products.

Puntos a favor:

Ability to generate custom objects, processes, and communication across a wide range of departments makes SalesForce the ideal tool for any size company. The plus is the cloud location allowing customers and employees access around the globe.

Contras:

The pricing and add on fees for certain functionality can quickly explode the budget set by your company for this solution. Be sure to think about all functions you might need and negotiate with your SalesForce contact to obtain the best pricing possible. Bundling can be powerful!

Shibu S.
Program Manager en EE. UU.
10,000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

Outstanding cloud-based platform for Custom application development and prepackaged CRM functionality for all types of business needs

5 hace 4 años

Puntos a favor:

No hardware purchase cost and no hardware maintenance cost, big plus Very easy to use and learn for business user and developers Pre-packaged components and widgets speedup the development effort and timelines. Minimal coding for application development Effective cloud platform for small and large enterprise End to end life-cycle management from website(site.com) to data management Very good documentation for user and developers. Awesome effort from Salesforce team by conducting webinar on new features and components

Contras:

Nothing to complain as Salesforce improved lot with the new releases, however search results are still clumsy.

Shana N.
Comunications and Marketing Manager en Argentina
Gestión de organizaciones sin ánimo de lucro, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Make your own trasformer

5 el año pasado

Comentarios: If you can add anything you need, you will have the greatest transformer of all times!

Puntos a favor:

the thing that i like the most is that you can edit almost ANYTHING! You can adjust the plataform for your particular needs. You can track your customer the entire jorney and create different status. It's a great sales plataform (duh! salesforce)

Contras:

If you don't know a thing about code or interface or anything related with technology, it's going to be very hard for you at the moment of customize your Salesforce. You will need the help of Salesforce to create all the things you will nedd for your business. If you don't customize, you will not be able to make the most of it. It is not very helpful with marketing, so... you will have to make a pulgin with another plataform (for example mailchimp)

Brad M.
Brad M.
Marketing Technologist en EE. UU.
Usuario de Linkedin verificado
Marketing y publicidad, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Great platform for managing your business and a fantastic UI upgrade from Classic

5 hace 3 años

Comentarios: Lightning is definitely the future of Salesforce and the vast majority of their new features and resources seem to be going towards Lightning. If you have not yet made the switch from Classic to Lightning, I would recommend doing it soon. And if you are getting into Salesforce for the first time, start with Lightning so you don't have to switch later.

Puntos a favor:

A lot more user friendly and a much better UI than Salesforce Classic. It came out with a lot less features than classic, but in the past few months and years they have dedicated a lot of resources to improving Lightning to not only compare to Classic, but I think it now has even more features.

Contras:

There is a learning curve to getting Lightning up and running. I would definitely recommend spending some time in the SF trailheads to get the ins and outs of Lightning before you switch from classic or sign up to start.

Michael J.
Manager en EE. UU.
51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

Powerful Once You Learn How to Use It (But Expensive)

3 hace 4 años

Puntos a favor:

Salesforce is the backbone of our company. It is tied into everything and used by every team. It is incredibly customizable and it seems they have a way to do almost anything you need. We use it for Sales, Support, Marketing, and product feature usage. We have it hooked into other apps and other saas products. This is the product that will scale with your business and can support a company at any stage of growth. There are a ton of integrations out of the box (on their salesforce exchange) and their APIs allow savvy developers to build custom integrations that aren't available.

Contras:

When the company initially implemented it, they tried to "wing it" and it was a complete mess. You really need someone who knows what they are doing to setup, administer, and maintain the software. It is also expensive. We got grandfathered into some great pricing, but if we weren't, we're not sure we would be able to continue to use SFDC as we grow. SFDC also loves to gobble up other apps and brand them with the SFDC name. So they have become a jack of all trades - however, some of the things you can't do are surprising (just go check out their community page for all of the list of enhancements that haven't been implemented). For example, we use cases for our help desk, but there is a lot of functionality missing compared to a best in breed help desk software like ZenDesk. Support is terrible here by the way. They really push you toward self-service or community based service. You're lucky if you ever get a response.