Opiniones de isolved

No lo volveré a usar.

Comentarios: Ha estado bien probarlo, pero no creo que la vuelva a usar, porque no es práctica para lo que yo necesito.

Puntos a favor:

Está diseñada de una forma muy estética y se le puede dar varios usos.

Contras:

No lo encontré práctico para el tipo de trabajos que yo realizo o mis necesidades.

Favorite Platform

Comentarios: It has been excellent, and I appreciate that support is just a phone call away. It's been wonderful to create performance reviews tailored specifically to my company. I highly recommend using their services.

Puntos a favor:

The system's user-friendliness, the ability to customize reports to suit our company's needs, and the excellent support we receive make it a great choice

Contras:

The two factor authentication email code for logging in.

Time Tracking in iSolved

Comentarios: Overall, I find the isolved HRIS easy to use and appreciate that they are always looking for ways they can improve the platform. This system was a major upgrade from the system my company was using previously.

Puntos a favor:

I have been working out of isolved for a couple of years and find it to be a very intuitive system.

Contras:

As with any HRIS, there are sometimes glitches that cause issues with time cards, but the isolved team is always quick to address and resolve the problem.

iSolved Review

Puntos a favor:

Having everything in one place. The ability for employees to clock in at their desk

Contras:

Customer service was not good. Getting answers to problems took days.

Need to replace isolved

Comentarios: Frustrating, tedious, time-consuming, and not trustworthy. I am looking for a replacement service.

Puntos a favor:

i liked the original company called Complete Payroll Systems. Once they merged with isolved, they became a terrible service.

Contras:

Non-existent customer service. Complicated user interface. Not all data is online. Senior management does not seem to care about customer service any more than the non-existent service reps do. and they keep sending W2s to the wrong address!

Pretty Much There

Puntos a favor:

isolved offers end-to-end solutions for employers. From applicant tracking, onboarding, time-keeping, performance, and payroll, to offboarding and year-end form processing.

Contras:

Though there are many modules available, I'd like to see older features receive enhancements to remain relevant in today's markets.

isolved's ability to be customized

Comentarios: Overall, the platform is great and easy to use.

Puntos a favor:

The ability to grow the platform and customize it as needed to meet customers needs

Contras:

The recent issues with releases. With the majority of releases lately, there have been glitches.

Isolved Review

Comentarios: Excellent. I can see how being on the implementation side of the system enables an administrator to learn much more of what the system can do for a company than being a user or individual that was not part of an implementation side. Being on both ends I know if I did not have the prior implementation experience, I would not have known how to further improve the system for the current company I am in or know where there are issues that need to be fixed or improved. Without that prior knowledge I would not have been able to see how vast and amazing isolved can truly be for a company and would have thought it was limited to what was shown through the trainings. Often, I speak with isolved reps and am able to tell them of things I know the system can do to have implemented and current isolved reps are not even aware of that (a bit surprising but I guess it is because I was exposed to more information than the day-to-day reps have when I worked with together with isolved and Insperity). Nevertheless, I love isolved.

Puntos a favor:

1. Customer Service 2. Vast amount of data to work with 3. One place for all your needs 4. Integration with many third parties (recruiting, preboarding, onboarding, background checks, performance management, payroll, time and attendance, compensation management, OSHA reports, personality tests, the list is endless).

Contras:

Benchmarking is only using data from current clients. Does not use 25th, 50th, 75th, 90th and so forth benchmarking. It is limited and not a full compensation management tool. Reps pick and choose what access to give admins even when an admin requests certain options. It is not consistent. Admins should have ability to have access to anything as long as they are properly trained on it.

Make your life easier with iSolved Benefits Administration

Comentarios: After about year in the system, it has been a learning experience. But it has been fun and interesting learning the system capabilities and sharing those with our clients. You can keep it simple, or you can really customize it to your own and have whatever information you choose to loaded into the system. It's really versatile!

Puntos a favor:

iSolved offers a user-friendly online platform for your employees to review and elect their benefits. The system allows you to customize your enrollment experience. With it's workflow process, it sends notification to your chosen Client User, reducing the need for HR intervention.

Contras:

Some of the setups can be convoluted, but iSolved does offer responsive customer service to assist with any questions/issues you may come across.

Isolved in my experience

Comentarios: Overall the experience has been rewarding and a good asset for my role. I like the product and have suggested it as an option to peers in the community.

Puntos a favor:

I like the availability of the system to grow with companies and provide additional platforms dependent on the company needs. I really enjoy the ease of use of the product.

Contras:

Service response is lacking at times. I would like the response to questions or issues to be more timely.

Could focus more on customer needs rather than the look of your product. New format is awful!

Comentarios: Mediocre at best! Initially impressed and now there are too many things that don't flow and are not a time saver, rather a time sucker!

Puntos a favor:

Initially seemed easy to use for standard items. Definitely can improve on many levels of their integrated piece-meal system platforms - if only they cared enough to ask and listen!

Contras:

2 years in, they don't care as much, are not customer oriented as they touted. They don't listen to their customers wants, needs, and requests. Our priorities appear to be insignificant. We may be looking for another vendor, especially when it comes to special requests for bank auditors, they don't feel that's important to jump on special reports.

Easy Payroll Processing

Comentarios: Overall it works great for our organization. It does what it's supposed to do and has hiccups like any software.

Puntos a favor:

We love using iSolved to process our payrolls. It's super easy. The system is eaasy to navigate and find what you're looking for as well as find help articles when needed.

Contras:

They have changed the Self-Service login over the past year and taken away our access to reset passwords at the client level. This has been very frustrating for our staff because we have to wait for our customer service rep to take care of it and often times the links expire before the employee can use them. Sometimes when they do updates to the system, critical reports get changed and clients aren't notified. This caused an audit issue for our agency last year and isolved hasn't been able to fix the report.

isolved Denkai review

Comentarios: Disappointing. I've made complaints and get plenty of concerned lip service, but no action.

Puntos a favor:

Very easy to use for both administrators, managers, and employees.

Contras:

Customer service and support is terrible. Everyone is a sales person. Very engaged with you if you're interested in buying an add on. Non-existent if you're not. Communication with my rep is non-existent. I understand turn-over issues, so if you let me know in advance that you're experiencing support issues, I'm willing to work with you. I'm constantly in the dark. I feel like we don't matter because we're a small company.

Bells & Whistles

Comentarios: For the base product - the online HRIS where you are doing employee management and payroll processing, it was very easy to learn. I did not have any training on basic employee management and basic payroll processing and was able to navigate very easitly.

Puntos a favor:

There are a lot of options for our clients and a lot of customization.

Contras:

iSolved can be very complex if clients want to use all of the features. The downfall is that we are required to train our own clients on their products such as Share & Perform. Some of these products may take time to learn.

Product Solutions Specialist

Comentarios: All of the staff I've interacted with are friendly and easy to deal with.

Puntos a favor:

I like that the system is fairly user friendly.

Contras:

There are so many small buttons that sometimes it's hard to identify when there is an issue where the problem is.

Amazing Time Saving Product

Comentarios: Using this platform has saved me valuable time in my daily tasks.

Puntos a favor:

Ease of Use in features related to payroll & Time.

Contras:

None at the present time, we are fully satisfied

I couldn't be happier!

Comentarios: Love it. I have been nothing but happy with this service.

Puntos a favor:

Time saving is so important. It saves me hours in compliance for tax reporting alone.

Contras:

I love everything about Isolved. There is no drawbacks.

Why I like Isolved

Comentarios: It has been very good. I especially like the customer service.

Puntos a favor:

It is a very user friendly platform. It does not take much training to understand the product.

Contras:

The reporting module is very difficult. The language does not translate well to the basic user

iSolved for a Small City

Comentarios: As the system grows iSolved has failed to update many of the smaller functions in their core HRIS and instead added functions behind a module-based paywalls. Not every organization needs a full module, but many need more that the most basic functionality available with the basic system.

Puntos a favor:

Isolved provides a comprehensive suite of functions in a user friendly and effective HRIS package. It has never failed to meet our basic needs and still has greater ptontial for use by our City.

Contras:

As the sytem greows iSolved has failed to update many of the smaller functions in ther core HRIS and instead added functions behind a moduale based paywa;;. Not everyorganizations needs a full modicle, btu many need more htat the bost basic funcctionality.

i-Soved it the BEST

Comentarios: It has made our job more manageable, we absolutely love it. I can highly recommend it to anyone.

Puntos a favor:

Customer service is top notch, knowledgeable, kind and efficient. If they do not have the answer immediately they happily get me to the correct person who can help

Contras:

They only thing I do not have a complete grasp on is benefits. It is as much of a "me" problem as it is an iSolved problem.

My review of iSolved

Comentarios: Overall I have enjoyed working in iSolved.

Puntos a favor:

Having a payroll and time side in one system.

Contras:

The release of fixes and new features needs work to make sure everything works as expected.

Usability

Comentarios: It has been great so far, only a year in but I like it so far :)

Puntos a favor:

I really like how easy it is to use once you get used to how it thinks. Initially learning the system does take a good bit of work but once you learn the basics, even if you don't know the answer right away it is easy to know where to find it.

Contras:

There is some inconsistencies with formatting and I think maybe having more mobile accessibility for the basic payroll functions would be helpful for clients.

We love iSolved

Comentarios: I love iSolved. It has been one of the most manageable payroll systems I have used, in addition to all the resources it offers.

Puntos a favor:

I appreciate how user-friendly the navigation is, both for administrators and employees. Managing payroll submissions is also easily handled, allowing for control over earnings, deductions, and taxes. Additionally, the available reports for download are incredibly helpful.

Contras:

The only issue I've had with iSolved is the login link. It is not a link you can Google and search for.

Solid HRM Platform

Comentarios: Overall, isolved has been a great tool for our company of about 150 employees. We utilize the system for everything from payroll and timekeeping to onboarding and benefits enrollment. There are other tools available that isolved offers, but the pricing is a little steep, so we haven't been able to adopt more of the features at this time.

Puntos a favor:

Mostly everything I need to run my HR department (of one) is all in one easily accessible place. Isolved is fairly easy to navigate once you really learn the platform, and it does almost everything we need it to do in one capacity or another.

Contras:

The constant updates, response time from customer service oftentimes on pressing issues, and the regularity of mobile app issues.

Exceptional Customer Service

Comentarios: When I was first learning iSolved, I had my doubts. But a lot of that was just the combination of systems we were using. Once we implemented Unanet and I worked with iSolved to connect the two systems and worked with [sensitive content hidden] to get a few little things sorted out for payroll reporting, it become a much better system. I think it takes finding the right combo of HRM and accounting software and taking time to speak to your representative to get iSolved working for you at it's best.

Puntos a favor:

I love my customer service team! [sensitive content hidden] is always there to help out and either knows how to fix my problem or knows who to connect me with to get it remedied. The system itself is also overall easy to use and learn. Payroll and PTO management are super easy with iSolved. We use Unanet for timekeeping and are able to import our timesheet information directly into iSolved to process payroll! iSolved creates all the reports I need for financial records and also produces the payroll Journal Entry for Unanet for me! Lots a little features in iSolved that really help me save time!

Contras:

I'm a little disappointed about the Reporting feature and the Report Writer. It does well enough, but I with the writer were a little more intuitive. I also with the Reports had a better description of what they have in them.